KARNATAKA STATE ROAD TRANSPORT CORPORATION CENTRAL OFFICE : BANGALORE Annual Administration Report

Transcription

1 KARNATAKA STATE ROAD TRANSPORT CORPORATION CENTRAL OFFICE : BANGALORE Annual Administration Report Planning & Statistical Department

2 Published by : Managing Director, Karnataka State Road Transport Corporation, K.H.Road, Shanthinagar, Bangalore Compiled by : Chief Planning & Statistical Officer, Karnataka State Road Transport Corporation, K.H.Road, Shanthinagar, Bangalore Printed by : Controller of Printing & Stationary, Karnataka State Road Transport Press, K. H. Road, Shanthinagar, Bangalore

3 KARNATAKA STATE ROAD TRANSPORT CORPORATION K.H. Road, Shanthinagar : Bangalore No. KST:CO:PLN & STAT: 748 : Date: To The Principal Secretary to Government, Transport Department, Govt. of Karnataka M.S Building, Bangalore Sir, Yours faithfully, As required under Section 35(2) of the Road Transport Corporation Act 1950, the 52nd Annual Administration Report of the Karnataka State Road Transport Corporation for the year , together with the relevant statistical data and financial statements is submitted herewith. Sd/- (N. MANJUNATHA PRASAD) MANAGING DIRECTOR.

4 INDEX Sl. No. PARTICULARS PAGE NO. 1 Introduction 1 2 Management 6 3 Administration 9 4 Operations 14 5 Auto engineering 27 6 Stores 34 7 Finance 36 8 Civil engineering 55 9 Labour Security & vigilance Environment initiatives Information technology General 76 Schedules 1 Schedule A Meetings attended by the Board of Directors 94 2 Schedule B Divisionwise Depots, Bus stations & Control points 3 Schedule C Fare structure 98 4 Schedule D Casual contract rates 99 5 Schedule E Categorywise pay scales Schedule F Depreciation 105 Appendixes 1 Depots, Schedules, Schedule Kms, Routes and Route Kms, as on Operational Kms Fleet, vehicle utilization and average seating capacity as on Vehicles held & fleet utilization Staff position as on Performance of fuel & tyres Production Regional Workshops Quality of Services Balance Sheet as on Accounting Policies Profit & Loss account for the year ended Net Revenue Appropriation account for the year ended Capital Expenditure for the year

5 CHAPTER-1 INTRODUCTION 1.1 PERIOD COVERED: This is the fiftysecond Annual Administration Report of Karnataka State Road Transport Corporation covering the activities of the Corporation for the financial year i.e., from 1 st April 2012 to 31 st March MANAGEMENT: The amended RTC Act 1982 provides for the Management of the Corporation by the Board of Directors. The Board of Karnataka State Road Transport Corporation as on 31 st March 2013 consisted 17 Directors out of which 6 Directors are non Official Directors including Chairman and remaining 11 Directors are Official Directors. Among Official Directors, one Director represents Central Government and one invitee. All the Directors have been appointed by the State Government. 1.3 ADMINISTRATIVE SET UP: During the year , theree new Depots have been commissioned at Udupi on attached to Managalore Division and Tumkur -2 and Chellakere on attached to Tumkur and Davanagere Divisions respectively. Thus as on KSRTC had 15 Divisions (14 operating Divisions and Kempegowda Bus Station-KBS) with 75 Depots under its jurisdiction besides 2 Regional Workshops, 3 Civil Engineering Divisions, one Printing Press, one Central Training Institute, 2 Regional Training Institutions and a Hospital. 1.4 PASSENGER AMENITIES AND FACILITIES: The Corporation has accorded high priority to provide increased amenities to the travelling Public. As on , there were 145 permanent Bus Stations besides, 31 Rural Wayside Shelters and 105 City Pick-up Shelters. The long distance Express and non-stop Services were further augmented to meet the needs of the Travelling Public. In order to provide more comfort to the traveling public 715 Mofussil (NAL), 11 Grameena Karnataka Sarige, 61 City, 74 Rajahamsa, 25 Karnataka vaibhav, 16 Non A/C sleeper, 8 Carona (Ambari sleeper), 26 Volvo Multi axle and 10 Mercedez Benz Multi axle, totaling to 946 new Buses were inducted during the year. As on , in all 1193 long distance routes were operated with route length ranging from 120 kms. to 1078 kms. The Corporation has operated 2870 Ordinary, 3259 Express, 8 semi deluxe, 313 Rajahamsa, 2 Rajahamsa A/C, 66 Karnataka Vaibhav, 8 Carona (Ambari), 4 Sheetal, 58 Non A/C Sleeper, 46 Carona Sleeper, 220 Airavatha (Volvo), 96 Multi axle (Volvo), 6 Volvo Bliss/Superia, 10 Mercedez Benz, 20 Mercedez Benz Multi axle, 45 Volvo (city), 153 city, 41 Marcopolo, 79 Semi Low Floor and 92 Suburban Services as on Marcopolo and Semi low floor type of vehicles are also being operated City and Sub-urban routes

6 1.5 OPERATIONAL EFFICIENCY: The Operational results of the vital parameters of compared to are as under: 1. Effective Kms. operated increased to lakh during the year as compared to lakh in The Corporation has achieved average vehicle utilization of 359 kms during as compared to 362 kms. of Tyre Life during increased to kms. from kms. of Fuel efficiency during in terms of KMPL was 4.80 as compared to 4.87 which was achieved during The rate of breakdowns per 10,000 kms is 0.04 during the year and it was the same rate during The rate of accidents per lakh kms. has decreased to 0.12 during the year from 0.14 of Earning per kilometer (on Traffic Revenue) has increased to paise during the year from paise of During the year , the Corporation has made profit of Rs lakh as against Rs lakh profit made during INDUSTRIAL RELATIONS: Twelve meeting were held between the Management and the Labour representatives during the year in order to resolve the issues and demands of the labour and to maintain harmonious relationship. Two days State wide strike was reported on and during the year The Corporation continued to extend all facilities to the workmen for the development of cultural and sports activities. The Corporation has also continued to extend medical, housing and other welfare benefits to its Employees. 1.7 ANNUAL OPERATING PLAN : The Corporation formulated its Action Plan through which steps have been taken to improve the performance efficiency. Norms have been fixed not only to bring down the cost of operations, but also to improve various operational parameters. The gist of the plan for the year is as follows. 1. It is proposed to augment 400 Schedules. 2. It is proposed to achieve a KMPL of It is proposed to achieve a Vehicle Utilisation of 365 Kms. 4. It is proposed to achieve Tyre life of Kms. 5. It is proposed to add 1155 new Vehicles to the existing Fleet by replacing 755 old Vehicles which are not fit for operation and arebeing scrapped - 2 -

7 6. It is proposed to operate lakh Effective kms, there by registering a growth of 7.1% 7. It is expected to earn Gross Revenue of Rs lakh. (excluding subsidy to be received from Govt.) 8. The Cost of operations is expected at Rs lakh. 9. The proposed Loss is Rs lakh on Gross Revenue (excluding subsidy to be received from the Govt.) 10. It is expected to earn an EPKM of paise on Traffic Revenue. 11. The expected CPKM is paise. 12. It is contemplated to complete the Depot construction work undertaken at Honnali, Belur and Sulya during It is planned to construct 8 new Bus Stations ANNUAL PLAN : The total Capital Expenditure incurred by the Corporation during the year for its developmental activities was Rs lakh as against the proposed amount of Rs lakh. The Corporation has been able to build 946 Bus bodies during The programme of Capital Expenditure that has been proposed and actually incurred during the year are shown below. (Rs. in lakh) Sl. no Programme Proposed Actual 1 Land and Buildings Passenger Buses & Dept.vehicles Environment Equipments Plant, Machinery,Equipment, Computer Hardware, Software and ETM s etc. 5 JnnURM GEF-SUTP Total The Corporation in its Budget Estimates has a Capital Expenditure programme of Rs lakh. The Corporation has availed a loan of Rs lakh from the Commercial of Banks and other Financial Institutions during the year and has planned to avail a similar loan of Rs lakh during the year ***** - 3 -

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10 CHAPTER-2 MANAGEMENT 2.1 COMPOSITION OF THE BOARD OF DIRECTORS: The Board of Karnataka State Road Transport Corporation consists of 16 Directors, as on 31 st March Out of 16 Directors, 6 Directors are non official Directors including Chairman and Vice-Chairman and remaining 10 Directors are Official Directors. Among the Official Directors, one Director represents Central Government. All the Directors are appointed by the State Government. The Metropolitan Commissioner, BMRDA, Government of Karnataka is being invited to attend the Board Meetings as Invitee in terms of Section 19(a) of the BMRDA Act CHANGE OF BOARD OF DIRECTORS DURING THE YEAR : 1. Sri. P.Ravikumar, IAS., Principal Secretary to Government, Transport Department Government of Karnataka has been appointed as Director on the Board of KSRTC vide Government Notification No: ÁjE 29 Á ÀA ÉÃ2012 dated: Sri. Rajneesh Goel, IAS., Commissioner, Bruhat Bangalore Mahanagara Palike, Sri.T.Sham Bhatt, IAS., Commissioner, Bangalore Development Authority and Sri. K.R.Srinivasa, IAS., Commissioner, Transport and Road safety,have been appointed as Director on the Board of KSRTC vide Government Notification No: ÁjE 40 Á ÀA Éà 2012 dated: Sri. Anjum Parwez, IAS., Managing Director, BMTC has been appointed as Director on the Board of KSRTC vide Government Notification No: ÁjE 19 À Á Éà 2012 dated: Sri. Manoj Jain, IAS., Managing Director, NWKRTC has been appointed as Director on the Board of KSRTC vide Government Notification No: ÁjE 31 ªÁF Éà 2012 dated: Sri. N.Prakash, IAS., Director(P&E),KSRTC has been appointed as Director on the Board of KSRTC vide Government Notification No: ÁjE 19 Á ÀA Éà 2012 dated: Sri. V.Viswanath, AGS Layout Banglaore, Sri. Thimmanna, Kadirenahalli, Banglaore have been appointed as non-official Director on the Board of KSRTC vide Government Notification No: ÁjE 115 Á ÀA Éà 2010 ( sáuà) dated: Sri. Hanumanthaiah, Uttarahalli, Banglaore, Sri. Anjanappa, Chikkaallasandra, Banglaore, have been appointed as non-official Director on the Board of KSRTC vide Government Notification No: ÁjE 115 Á ÀA Éà 2010 ( sáuà) dated:

11 With the above changes, the following is the composition of the Directors on the Board of K.S.R.T.C. as on Sl. No. Name & Address Official / Non-official 1 SRI. R. ASHOKA, Hon ble Deputy chief Minister and Minister for Home and Transport Govt. of Karnataka and Hon ble Chairman, KSRTC., Central Office, Bangalore. 2 SRI. JAGGESH, Hon ble Vice-Chairman, KSRTC., Central Office, Bangalore. 3 SRI. L.V.NAGARAJAN, IAS., Additional Chief Secretary to Government, Finance Department., Government of Karnataka, Vidhana Soudha, Bangalore. 4 SRI. P.RAVIKUMAR, IAS., Principal Secretary to Government, Transport Department, M.S.Buildings, Government of Karnataka, Bangalore. 5 SRI. K.R.SRINIVAS, IAS., Commissioner, Transport and Road Safety, M.S Buildings,Bangalore. 6 SRI. ANJUM PARWEZ, IAS., Managing Director,BMTC, Central Office, Bangalore. 7 SRI. N.MANJUNATHA PRASAD, IAS., Managing Director, KSRTC, Central Office, Bangalore. 8 SRI. BIJAY KUMAR SINGH, IPS., Director (Security & Vigilance), KSRTC, Central Office, Bangalore. 9 SRI. MANOJ JAIN, IAS., Managing Director, NWKRTC, Central Office, Hubli. 10 SRI. NANDAN SINGH, Deputy Secretary (Transport), Ministry of Road Transport & Highways, Room No.141,Transport Bhavan, Sansad Marg, Government of India, New Delhi. 11 SRI. G.N.SHIVAMURTHY, KAS., Managing Director, NEKRTC, Central Office, Gulbarga. CHAIRMAN (Non-Official) VICE-CHAIRMAN (Non-Official) DIRECTOR (Official) DIRECTOR (Official) DIRECTOR (Official) DIRECTOR (Official) DIRECTOR (Official) DIRECTOR (Official) DIRECTOR (Official) DIRECTOR (Official) DIRECTOR (Official) - 7 -

12 12 SRI. S.PADMANABHAN, Director(Finance) & FA, KSRTC., Central Office, Bangalore SRI. V.VISWANATH, S/O Venkataswamappa, No. 17, 2 nd Main Road, AGS Layout, Arehalli, Bangalore. 14 SRI. THIMMANNA, S/O Muniswamappa, No. 105, Kadirenahalli, Muneswara Temple Street, Bangalore SRI. HANUMANTHAIAH, S/O C.V.Muniyappa, No. 997, 29 th Main Road, Poornapragna Layout, Uttarahalli, Subramanyapura post, Bangalore SRI. ANJUNAPPA, Chikkakallasandra, Bangalore. DIRECTOR (Official) DIRECTOR (Non-Official) DIRECTOR (Non-Official) DIRECTOR (Non-Official) DIRECTOR (Non-Official) 1 Metropolitan Commissioner, BMRDA, Government of Karnataka, No.1, Ali Asker Road, Bangalore. INVITEE (Official) 2.3 NUMBER OF MEETINGS CONDUCTED, NUMBER OF SUBJECTS PLACED AND NUMBER OF RESOLUTIONS PASSED DURING : Four meetings of the Board of Directors were conducted during the year During the said period, 103 subjects were placed before the Board and 95 Resolutions passed. 2.4 MAIN COMMITTEE: No Main Committee was constituted during the year Statement showing the information regarding the number of Board meetings attended by the Directors/Invitee during the year is shown in Schedule-A. ***** - 8 -

13 CHAPTER-3 ADMINISTRATION 3.1 SET-UP: During the year , three new Depots have been commissioned at Udupi on attached to Managalore Division and Tumkur -2 and Chellakere on attached to Tumkur and Davanagere Divisions respectively. Further During the year under report, new Bus stations at Nidagatta, Sakkarayapatna, Kalasapura attached to Chikkamagalore division and Magadi attached to Ramanagara division and Inter Model Transit Center (I.M.T.C) at Satgalli, Mysore on totaling to five new Bus Stations have been completed and started functioning. With this, the Corporation had 75 Depots, 145 Bus Stations, 65 Control Points and 31 Rural Way side Shelters under its network of operations spread over in 15 Divisions (14 operating Divisions and one Bus Station Division) as at the end of The Divisionwise number of Depots, Bus Stations and Control Points and their details as on are furnished in Table 1 and Schedule-B respectively. TABLE -1 Sl. No. Division No. of Depots No. of Bus Stations No. of Control Points 1 Bangalore Ramanagar Tumkur Kolar Chikkaballapura MCTD Mysore (Rural) Mandya Chamarajanagar Hassan Chikkamagalore Mangalore Putur Davangere KBS TOTAL

14 3.2. STAFF POSITION AND STAFF RATIO: 3.2.1) Staff position: The Corporation employed permanent employees as on as against employees as on The category-wise break-up of the total staff is given in Table-2. TABLE-2 Sl. No. Category No. of Employees As on As on a) b) Regular employees Class-I and II Officers Class-III and IV Officials: Drivers Conductors Drivers-cum-Conductor Traffic Supervisors Mechanical Administration Civil Engineering Printing Press Total Class-III & IV Total Regular Employees (a+b) The strength of Class-I & II Officers was 347 and accounted for 0.96% of the total permanent staff of the Corporation. The ratio of Officers to staff was 1:103 as on ) Recruitment: During the year under report 3 Officers (Assistant Statistical Officer, Assistant Mechanical Engineer and Security & Vigilance officer) and two Class III Category employees (one Statistical Assistant & one Assistant Store keeper) have been recruited ) Staff ratio: The total staff strength (regular) working in the Corporation was for operating 7396 schedules as at the end of the year. The Divisional staff ratio per schedule was The overall staff ratio of the Corporation per schedule (including the staff employed at the Regional Workshops and other Central Units) decreased from 5.11 as on to 4.90 as on The details of staff ratio as on the last day of the year under report with comparative figures for the previous year are given in Table-3. The Division-wise staff ratio details per Schedule/Vehicle held/avg. Vehicles on road and Effective Kilometers performed per Employee per day are given at Appendix

15 TABLE-3 Sl. No. Units As on As on Staff Staff Ratio per Sch. Staff Staff Ratio per Sch. 1 Operating Divisions Regional Workshops Other Central Units Total As at the end of the year, there were 6612 Employees belonging to SC and 1976 Employees belonging to ST on the rolls accounting to 18.24% and 5.45% respectively to the total Employees. The category-wise working position of the SC and ST Employees in the Corporation as on is indicated in Table - 4. TABLE-4 Sl. No. 1 2 Category Class-I & II Officers Class-III & IV Officials: a) Traffic: i) Drivers, Conductors & Dr-cum-Crs. ii) Traffic Supervisors b) Mechanical c) Administration & Others Employees as on Employees as on Total SC ST Total SC ST Total The Details of Male and Female employees in the Corporation during the year and is given in the Table -4a. TABLE -4a. Year Running staff Driver/ Cond/ Dri. Cum Cond. Work shop staff Officers (Admn.) Supervisors Others (Non Supervisor) Male Female Total

16 3.3 TRAINING SCHEME AND FACILITIES: During the year Training of Employees and officers belonging to various categories have been conducted in all the three training institutes of the Corporation existing at Bangalore, Mysore and Hassan. The details of officers and the employees who have undergone training is given in Table- 4b. Table-4b Sl.No. Categories Number of Trainees 1 Officers Drivers Driver-Cum-Conductor Mechanics Other staff Sponsored to other agencies like CIRT. NPC, IPE,DPE,NIPM etc. 201 Total Foreign tour under various schemes, Students project and private Drivers training Six Officers have been sent to South Africa for the study tour under ASRTU Corpus fund scheme. One Officer has been sent to Istanbul (Turkey) for study sponsored by KSRTC. Three Officers has been sent to Singapore and Seoul for study tour under sponsorship by World Bank and Government of Karnataka. One Officer have been sent to Washington (DC), USA for SDN forum programme ( about ITS project in Mysore) under sponsorship by world bank & KSRTC. 139 Students of various courses such as BBM, MBA, MSW, M.Com, M.sc, MFA, MCA, BE and P.hd have been permitted for project reports for their academic purpose at Central office. 915 private persons and sponsored candidates have been trained in HPV Driving by the Corporation on payment of prescribed fee. 3.4 DISCIPLINARY CASES AND THEIR DISPOSALS: The details of Disciplinary cases and their disposals during the year as compared to previous year are shown in Table

17 TABLE 5 Sl. No. Particulars No. of cases pending as on the last day of the year No. of cases detected during the year a) Conductors b) Drivers c) Driver-cum-Conductor d) Other Staff Total (a to d) No. of cases finalized: a) Dismissed/ Discharged / Terminated/Removed b) Suspended {As a specific punishment} c) Fined d) Other punishments Total (a to d) No. of cases pending as on the last day of the year Unit Heads are the Disciplinary Authorities for major punishment for Class III & IV employees working in the units (excluding supervisory staff). The Depot Managers and other Divisional level Officers have continued to be empowered to impose minor penalties on Class-III & IV employees coming under their administrative control. 3.5 RULES & REGULATIONS OF KSRTC: The following Rules/Regulations are in force in KSRTC. 1. KSRTC Gratuity Regulations ( ). 2. KSRTC Rules KSRTC Employees Leave Rules KSRTC Employees Contributory Provident Fund Regulations KSRTC Employees Medical Attendance Regulations KSRTC Servants Conduct & Discipline Regulations KSRTC Servants Payment of Advance for Purchase of Motor Car/ Cycle/Scooter & Bicycles Regulations KSRTC Employees Promotion and Pay Regulations KSRTC Cadre & Recruitment Regulations KSRTC Employees Premature Retirement Regulations KSRTC Employees Deputation outside India Regulations KSRTC Employees Compulsory/Voluntary Retirement Regulations KSRTC Employees Performance Appraisal Report Regulations KSRTC In-service Recruitment Scheme 1997 with respect to class 11 post 15. KSRTC In-service Recruitment Scheme 2009 with respect to class 111 Supervisory post 16. Grant of Extra-ordinary Leave without Wages Scheme to the Employees of the Corporation. *****

18 CHAPTER-4 OPERATIONS 4.1 NATIONALISATION SCHEME: During the year , no new Scheme of Nationalization has been taken up. However, the repeal of Contract Carriages (Acquisition) Act 1976 and 2003 by the Government allowing Private Operators to operate as Contract Carriages throughout the State is continued. 4.2 OPERATIONS: Operational jurisdiction of the Corporation is in 17 Districts (106 Taluke) in the State of Karnataka. Major part of the Operations is in rural area. Operated 7396 Schedules covering kms per day as on as against 7137 Schedules and kms as on Achieved a growth of 3.6 % in Schedules and 3.6% in Schedule kms over previous year. In Mysore City 153 City, 92 Suburban, 35 Volvo (city), 41 Marco Polo and 79 Semi low floor Services have been operated. Also during the year under report, 50 city services in Tumkur, 17 city services in Kolar, 11 city services in Mandya, 22 city services in Hassan, 9 city services in Mangalore and 27 city services in Davangere have been operated. 4.3 ROUTES, ROUTE KMs, SCHEDULES & SCHEDULE KMs: The Corporation has Operated 5824 Routes with an average Route length of 94.6 Kms as on The details of Routes, Route kilometers, Schedules and Schedule kms. Operated as on with comparative figures of previous year are given in Table-6 and the Division wise details are given at Appendix-1. TABLE-6 Sl. No Factor As on 31 st March Variation over previous year Actual % age 1 No. of Routes Route kilometers Avg. Route length (in kms.) No. of Schedules Daily Schedule kms

19 4.4 INTER-STATE ROUTES: Operation of Inter-State Services on reciprocal basis has been continued during the year also. The details of Operation of Inter-State Services on reciprocal basis with the five neighbouring States are indicated in Table 7. TABLE 7 Sl. No State No.of Routes No.of Schedules Sch. Kms. operated within the State Sch. Kms. operated out side the State Total Schedule Kms. 1 Maharashtra Andhra Pradesh Tamilnadu Kerala Goa Total CITY/ SUBURBAN SERVICES: City/Suburban Services have been operated in the City of Mysore. City services is also extended in the cities of Tumkur, Kolar, Mandya, Hassan, Mangalore and Davanagere during the year Operation of City/Suburban Schedules as on represented 4.5% of the total Schedule kms. In Mysore 153 City, 92 Sub-Urban, 35 City Volvo, 41 Marcopolo and 79 Semi Low Floor Services have been Operated during the year. The extent of City/Sub-Urban Operations by the Corporation as on is indicated in Table-8. TABLE 8 Sl. No. City As on Routes Route kms Schedules Schedule kms. 1 Mysore Tumkur Kolar Mandya Hassan Mangalore Davanagere Total %to total services

20 4.6.0 MOFUSSIL SERVICES : Mofussil Services operated by the Corporation have been scheduled to cover Kms daily as at the end of the year under report, which formed 95.49% of the total Operations. Besides the Operation of Ordinary Services in rural area, the Corporation also operated some of the Services as Express, Semi Deluxe, Rajahamsa, Rajahamsa A/C, Karnataka Vibhav,Sheetal, Carona (Ambari), Carona Sleeper, Non A/C Sleeper, Airavatha (Volvo), Multi axle(volvo) Mercedez Benz and Bliss/Superia Services. The extent of such Operations as on are shown in Table 9. Sl. No. Type of service TABLE 9 Schedule kms % to total Mofussil services % to total Operations 1 Ordinary Express Semi Deluxe Rajahamsa Rajahamsa A/C Karnataka viabhav Sheetal Carona (Ambari) Carona Sleeper Non A/C sleeper Airavat (Volvo) Multi Axle (Volvo) Mercedez Benz Bliss/Superia Total Long Distance and Night Services: The Corporation continued to operate long distance Services providing direct and quick Transportation between Bangalore and various District Headquarters and other important places within the State and in the neighbouring States long distance Routes with Route length ranging from 120 Kms to 1062 kms has been in Operation as on Some of the long distance Services have been operated as night Services connecting all District Headquarters besides other important places in and outside the State Express and Non- Stop Services : Express Services are continued to be operated by the Corporation with limited number of stops to provide quick and direct Transport Facility with Fare slightly higher than the Ordinary Services with a view to reduce journey time and avoid change over. Non-stop Services have also been continued to be operated on selected routes where direct passengers are more to reduce the journey time, which also cause savings on staff cost as these Services are operated by deploying Driver Cum-Conductor i.e without Conductor. Example Bangalore - Mysore, Bangalore-Tumkur, Bangalore - Kolar, Bangalore - KGF and Bangalore

21 Chennai etc., totaling to 132 Services as on Express Services have been operated covering kms. daily accounting 52.52% of the daily kms. operated on Mofussil Routes by the Corporation Premier Services: To meet the needs of affluent sections of the Travelling Public and also to provide a comfortable journey particularly during night, the Corporation has operated Premier Services such as Rajahamsa, Rajahamsa A/C, Karnataka vaibhava, Sheetal, Carona (Ambari), Carona Sleeper, Non A/C Sleeper, Airavatha (Volvo) Multi Axle (Volvo), Mercedez Benz and Bliss/Superia Services. 8 Semi deluxe,4 Sheetal, 313 Rajahamsa, 2 Rajahamsa A/C, 66 Karnataka Vaibhava, 58 Non A/C Sleeper, 8 Carona(Ambari), 46 Carona sleeper, 220 Airavatha (Volvo), 96 Volvo Multi Axle,20 Mercedez Multi axle,10 Mercedez Benz and 45 Volvo (city) Services have been in Operation as on Public Private Partnership : Private agents are appointed to Book Tickets in advance through computerized and manual system in Karnataka and nighbouring States of Tamilnadu, Kerala, Goa, Maharashtra, Andhra Pradesh and Pondicherry. 4.8 FARE STRUCTURE: During the year , Bus Fares have been increased on an average by 7.28 paise/passenger kms. Amounting to 12.0% w.e.f / The details of Fare Structure is furnished in Schedule- C. 4.9 ADVANCE BOOKING & RESERVATION FACILITIES: To enable the Passengers to avail Ticket at their locality the system of AWATAR (Any where any time advance reservation of tickets) has been continued for advance booking of seats throughout the state of Karnataka and also at important places at neighboring states Scheme of Advance Booking and Reservation Facilities have been brought in by the Corporation. There were totally 758 such Reservation Counters out of them 191 Counters (16 run by the Corporation, 159 run by the Private Agents and 16 by Bangaloreone) were at Bangalore alone covering all extension areas of Bangalore. In other places of Karnataka there were 334 Counters (62 run by the Corporation and 272 run by the Private Agents) and 233 Counters (11 run by the Corporation and 222 run by the Private Agents) outside the State of Karnataka for facilitating the General Public to reserve their Seats in Advance for their journey where the Traffic Generation is considerably high. Advance Booking of Tickets Facility has been available with full Fare plus the Reservation Charge of Rs.5/- per Seat for Fare less than or equal to Rs. 200/- and Rs.10/-for Fare more than Rs.200/-. The system of Booking of Seats 30 days in advance at the window booking Counters in Bus Stands and Private Reservation Counters has been continued. During the year total no of seats booked through AWATAR is and earned revenue of Rs lakh and it was and earned revenue of Rs lakh during the corresponding previous year period The average seats booked and revenue realized per day from AWATAR advance reservation system during the year is as under

22 Factors Avg. no. of seats booked/day Avg. revenue/day 4.10 PROGRESS OF OPERATIONS: Total Bookings lakh E-Booking lakh The Corporation continued further consolidation of existing Services. Divisionwise achievement in the key area of Operations are furnished in Appendix-2. Some salient features are summarized in the following paragraphs. a) Kms covered: The details regarding Kms operated with comparative figures of the previous year are shown in Table 10. TABLE 10 Sl. No. Particulars Period Variation over previous year Actual %age 1 Kms.operated: (in lakh) a)gross b)effective c) Dead Percentage of Dead Kms.to Effective kms Avg.daily Service kms. (in lakh) The total Service kms operated during is lakh as against lakh Kms operated during The average Daily Service kms increased by 2.18% i.e. from lakh kms to lakh Kms during The percentage Dead kms to Effective kms for the year was 4.68 as compared to 4.86 of b) Vehicles & Passengers Travelled : The details of Vehicles held in the operating Divisions and their Utilization during the year with comparative figures of the previous year are shown in Table

23 Sl. No 1 Particulars Avg.no.of Buses held in the operating Divisions TABLE-11 During the year Variation over previous year Actual %age Avg.no.of Buses on road %age Fleet Utilization (on operational Fleet). 4 Avg.Vehicle Utilization (in Kms.) a) Gross b) Effective Avg. seating capacity Total no. of Passengers carried (in lakh) Avg.no.of Passengers carried/day (lakh) The average number of Buses held by the Divisions rose from to The average number of Buses on road also increased by or 3.08% i.e. from during to during The percentage Fleet Utilization increased to 92.2% during from 91.9% of The average Vehicle Utilization on Gross kms per day decreased to 376 Kms. from 380 kms and on Effective kms it has decreased to 359 from 362 which was in The Divisionwise analysis of Vehicles held and Fleet Utilization is shown in Appendix-4. The average Seating Capacity stood at 52.0 in The total number of Passengers carried increased to during from lakh during The average Passengers carried per day too increased from lakh to lakh. The Divisionwise details of Breakdowns, Accidents, Regularity and Passengers traveled particulars are shown in Appendix-8. a) Luggage and Parcel Transport: The Luggage rate charged for Luggage booked by crew in the year is as below. Personal Luggage upto 30 Kgs has been allowed free of charge per Adult Passenger and 15 Kgs per Child Passenger. The Luggage in excess of these limits has been charged at the rates given below. i) Luggage rates : 50 ps. per unit of 20 kgs upto one stages or part thereof subject to a minimum of Re ii) Newspapers : 75 ps. per unit of 5 kgs. or part thereof irrespective of distance. b) Cloak Rooms and Catering Establishments: Cloak Room Facilities have been provided at some important Bus Stations with the objective of enabling the Travelling Public to keep their Luggage in safe custody. Articles of Baggage have been accepted for safe custody as per the rates shown below:

24 Sl. No. Particulars Per Package (Rs.) Locker (Rs.) I Upto 30Kgs. for a span of 12 hours (Suitcase, Trunks, Bedding, etc) II For next 12 hours or part thereof III For each subsequent 12 hrs Basic amenities such as Toilets, Drinking Water etc., have been provided in all the Bus Stations constructed and maintained by the Corporation. There were 99 Refreshment Rooms, 10 Tea Stalls, 10 Cloak rooms and 897 other Commercial Establishments provided to cater to the needs of traveling public. The details of Amenities and Facilities provided as on with comparative details as on are given in Table-12. Sl. No. 1 Amenities TABLE 12 Bus Stations a) Permanent b) Temporary/Control points As on Rural Wayside Shelters City Pickup Shelters Refreshment Rooms Tea Stalls Cloak Rooms Others (Stalls for Soft Drinks, Fruits, Pan Beeda, Books and Stationery etc.,) e) Casual Contract Services:- In addition to regular Passenger Services, the Corporation has provided Buses to Public on Contract Basis on payment of prescribed charges based either on Kms. or on Duration. The Corporation also extended concessional rates to bonafide Students for educational purpose. The rates existed for Hiring of Buses on Casual Contract as on are furnished in Schedule D. f) Concession/Season Passes & Free Passes: Concessions extended by the Corporation to different categories of the Travelling Public/Students are detailed below. 1. Student Bus Passes : The maximum distance for issue of Student Bus Pass from residence to School/College is 60 kms

25 i. Primary School Students Free for 10 months (upto 60 kms.) upto VII standard ii. VIII, IX & X standard Rs.300/- for 5 months (upto 60 kms.) school (Boys) students. Rs.600/- for 10 months ( ) iii. VIII, IX & X standard Rs.200/- for 5 months (upto 60 kms.) school (Girls) students. Rs.400/- for 10 months ( ) iv. College students Rs.450/- for 5 months (upto 60 kms.) Rs.900/- for 10 months v. I.T.I. students Rs.575/- for 6 months (upto 60 kms.) Rs.1150/- for 12 months vi. College students (Professional) Rs.700/- for 5 months (upto 60 kms.) Rs.1400/- for 10 months vii. Evening college/ph.d., students Rs.1200/- for 10 months (upto 60 kms.) viii. Processing charges Rs.60/- per pass each time 2. 50% Concessional Travel Facility to the Drama Troupes/Yakshagana Troupes sponsored by the Karnataka Sangeetha Nataka Academy. 3. Free passes to Olympians, Para Olympians and Arjuna awardees to travel in KSRTC buses. 4. Free bus passes issued to National Showrya Prashasti award winning children s upto the age of 18 years. 5. Free Travel Facility to all Freedom Fighters in Rajahamsa Buses also, within and outside the State. For Freedom Fighters aged 75 years and above, Free Travel is allowed along with a Companion. 6. Concessional Travel Facility has been extended to all the Physically Handicapped persons (for all four Corporations) within the State with a restricted travel upto 100 kms from the address given by them. 7. Free Travelling coupons of Rs.2000/- will be given to Wife/ Widows of Freedom Fighters to travel with in and out side the State 8. 25% Concession in Fare for Senior Citizen of age 60 years and above. 9. Free Travel Facility to the totally Blind persons to travel within the State of Karnataka. 10. Free Traveling Facility to Ex-MLAs & MLCs to travel within and outside Karnataka in any Bus along with a Companion. 11. Free Traveling Facility to sitting MLAs & MLCs to travel within the State of Karnataka. They are issued with a Gold Card on production of which they can travel in any type of Bus within the State. 12. Free passes given to Accredited Journalists working in their district and Bangalore based Journalists are permitted to travel throughout the state in all type of buses including Volvo. 13. Home Guards (in uniform) are allowed to travel free in City Services while on duty

26 14. In Mofussil Services, Commuters with monthly passes are allowed to travel in a month by paying an amount equivalent to 20 round trips Fare of Ordinary Services between any two Destinations, subject to a maximum distance of Kms. 15. Daily Passes have been introduced for the first time in KSRTC for Commuters of Mysore City for Travel in City Services. The pass priced at Rs.40/- each is valid for a day upto midnight. 16. Free bus passes to National Awardees to the writers/artists pertaining to Kannada and Cultural department of Government of Karnataka 17. Free bus passes to dependants of Martyr s i.e Parents, wife and dependant children for a period of 10 years starting from Integrated KSRTC- BMTC daily passes are issuing in surrounding places of Bangalore i.e Kanakapura, Harohalli, Channapatna, Ramanagar, Magadi, Kunigal, Tumkur, Gowribidanur, CBK, Shidalagatta, Chintamani, Kolar, Vijipura to travel in KSRTC as well as BMTC buses which is valid for a day. 19. Mysore city integrated daily passes are issuing in surrounding places of Mysore city i.e Piriyapatna, Hunsur, K.R.Nagar, Sargur, H.D.Kote malavalli, Bannur, Mandya, K.R.Pet, Gundulpet, Chamarajanagar, Kollegal, Nanjangudu, Pandavapura to travel in Mysore city bus as well as KSRTC buses which is valid for a day. 20. Chartered Contract Services have been given to Schools/Colleges/Industrial establishments/private factories and Educational institutions at the following rates. Sl. No. Type of bus Rate per km(rs.) g) Concession for KSRTC Employees: 1 Mofussil (Ordinary) Karnataka Sarige Semi low floor Rajahamsa(0800 hours to 2000 hours) Volvo For Schools: Discount of Rs.2/- per km on the above rates For Colleges: Discount of Re.1/- per km on the above rates i) All KSRTC Class-III & IV Employees working at places where City Services have been operated are issued with Free Passes to report to the place of work and return to their home as per the Industrial Truce Settlement. ii) iii) Free Passes without restriction of distance have been issued to all Employees and their families once in a year to Travel to any place in Buses operated by KSRTC. All School and College-going children of KSRTC Employees have been issued with Free Pass to attend Schools and Colleges in City and Mofussil Services

27 h) Public Complaints: 1272 Public Complaints have been received during the year. The rate of Public Complaints per lakh Passengers was 0.14 during All Complaints received from the Public are carefully investigated and suitable action taken wherever warranted. Suggestions received from the Commuters for improvement of the Services have been always given due consideration and appropriate action taken to implement them wherever such suggestions are acceptable. i) Special Services for Jathras/Fairs: Corporation has operated Special Services on occasions like Fairs, Jathras, Religious/Cultural/ Social celebrations etc., in all operating Divisions to cater to the increased Transport needs. During the year , Special Services have been operated on 49 occasions covering lakh kilometers and realised an amount of Rs lakh achieving an EPKM of paise. j) Quality of Services: The performance particulars with regard to Quality of Services provided during the year with comparative figures for the previous year are furnished below in Table 13. The Division-wise analysis is indicated in Appendix 8. The overall rate of Breakdowns per kms was 0.04 and rate of Accidents was 0.12 per lakh kms. TABLE 13 Sl.No. Particulars %age Regularity a) Departures b) Arrivals Breakdowns per Kms Accidents per lakh Kms The Accident details for the year compared to are shown in Table 14. TABLE-14 Sl. No. Nature of Accident Fatal Major Minor/Insignificant Total Rate per lakh kms No of Fatalities No of persons injured

28 4.11 PASSENGER AMENITIES : 1. For the benefit of Traveling Public, KSRTC has opened Advance Reservation Counters in all Bus Stations located at the jurisdictional District and Taluk Headquarters within the State and neighboring States. 2. Long distance Services are operated from MCTC Bus Stand and Shantinagar Bus Stand to decongest Kempegowda Bus Stand in view of Metro work also pickup points are provided in 39 places in Bangalore, one place in Mysore and one place in Mangalore. 3. Passengers can book their Tickets upto 30 days in advance. It has made a provision to book the ticket round the clock. 4. Booking of tickets can be made in the counters opened in neighboring states of Tamilnadu (73), Kerala (49), Andhra Pradesh (36), Goa (7), Maharashtra (51) and Pondicherry (6). 5. AWATAR (Any Where Any Time advanced Reservation) System is continued for advance booking of seats throughout the state of Karnataka and also important places in the neighboring States. Totally, there are 758 Booking Counters out of which Bangalore City alone has 191 such Counters (Including 16 counters of Bangalore ONE and 2 counters of Master Franchisee). 6. Concessional Passes are issued to Students and Physically Handicapped Persons. 7. Free Passes are issued to Blind and Freedom Fighters. 8. Seats Booking through Internet has been continued. 9. It has provided A/C waiting lounges in Mysore Road Satellite Bus Station and Shantinagar Bus Station to provide better facility to the travelling public of premier service. 10. To facilitate passengers Mobile ticket booking e-booking are introduced. 11. Arrangements have been made for booking of tickets in Bangalore through Bangalore one centers (e-governance project of Government of Karnataka). Presently, Bangalore one is booking tickets at 87 of their centers in Bangalore city. 12. To expand the franchisee network and to attract more number of applicants, the minimum qualification is relaxed from Degree to SSLC. The minimum education qualification criterion for places outside the state is removed. 13. Apart from Online AWATAR it was appointed manual booking agents at 8 selected places in and outside the state to compete with private operators. These agents are generally located in interior places and get passengers to our buses

29 14. Pickup points have been provided under AWATAR system at various places in Bangalore, Mangalore, Mysore, Chikkaballapur, Bidadi and various Inter-state places such as Mumbai, Kolhapur, Auragabhad, Karnool, Mantrlayam, Trichy, Tanjor, Kumbakonam, Pune, Vellor, Kottayam, Thiruanathpuram, Kozikodde, Shirdi, Hydrabad, panjim, Madagao, Cannanoore, Puducherry,Coimbatore and Aleppy etc. 15. A Cell has been established at KSRTC, Central office to provide support to the franchisees, redressal of passenger grievances regarding bookings, e-booking transactions and enquiries about mobile bookings. 16. Discount of 10% on return Journey Fare has been allowed, if both onward and return Journey tickets are booked simultaneously. 17. Group Discount of 5% on Fare has been given, if 4 or more number of seats have been booked in a single Ticket % concession in the Fares for Artists of Drama/Yakshagana troupes to participate in programmes approved by the Karnataka Sangeetha Nataka Academy. 19. Monthly Season Passes introduced-amount equivalent to 20 days paid for 30 days Journey. 20. Free Transport Facility to passengers having Reservation Tickets to Travel from their locality to the Bus Station 2 hours before the Departure of Bus in City Services. 21. Fares are reduced during day time for selected Services. 22. Promotional Fares are charged on selected routes to maintain parity with Private Operators and attract Passengers to Travel in KSRTC Buses. 23. The fares of Volvo, Benz, Multi axle, Coraona Sleeper, services are subject to the condition of variations in passenger traffic and thereby are operated with flexi fares which is considerably lesser than the fare permitted per passenger kms to give effective compitation with private operators. 24. Loaders are appointed at Mangalore, Puttur, Mysore, Chamarajanager, Mysore (U),Chikkaballapur and Kolar divisions. to solicit passengers to board KSRTC Buses, assist them to load/unload Luggage, inform about the Departures etc. in view of severe competition with Private Operators. 25. Confirmation/cancellation/service cancellation information will be communicated to passengers through SMS. 26. Telephone/Mobile numbers of the advance booking passengers are being printed on the trip sheets provided to conductor so as to contact passengers if needed. 27. Reservation of 10% Commercial Stalls to Physically Handicapped persons

30 28. Accident Relief Fund - payment of Rs.2.50 lakh as compensation to the Dependent of the deceased Passenger of KSRTC Bus involved in an Accident, in addition to the regular Compensation awarded by MACT. 29. Advance reservation for KSRTC,NWKRTC,NEKRTC and BMTC services can be done through Bangalore ONE counters also. 30. Reserved seats for Lady Passengers in City, Suburban, Ordinary and Express Services. 14 seats have been reserved in City and Suburban Services and 9 seats in Moffusil Services like Ordinary and Express Services. Two Seats have also been reserved for Lady Passengers in Semi-Deluxe and higher class of Services having Advance Reservation Facility. 31. Reserved two Seats for Physically Challenged Passengers in Ordinary and Express Services where there is no Advance Reservation Facility. 32. Free bus passes issued to National Showrya Prashasti award winning children s upto the age of 18 years. *****

31 CHAPTER-5 AUTO ENGINEERING 5.1 FLEET POSITION: KSRTC has added 946 new Vehicles to its Fleet during as against 1079 New vehicles added during It has scrapped 736 Vehicles which were not fit for operation during the year as against the 716 Vehicles scrapped during Thus, as on the Fleet strength of the Corporation stood at The number of Departmental Vehicles such as Cars, Jeeps, Trucks, Cranes, Vans, etc., held by the Corporation as at the end of the year was 314. Makewise Fleet held as at the end of the year is given in Table 15. These Vehicles have been operated by 75 Depots of 15 Divisions and 13 Divisional Workshops (Excluding Puttur Division) at respective Division Headquarters where in heavy body repair, F.C. renewal, reconditioning of major aggregates and processing of Tyres etc. have been attended to. Volvo Vehicles have been maintained by the Corporation itself. TABLE-15 Sl. No. Particulars Vehicles held as on Registered passenger buses a) Leyland b) Tata c) Swaraj Mazda (Mini) d) Volvo/volvo city/volvo M-axle e) Carona f ) Marcopolo g) Mercedez Benz/Multi axle h) Semi low floor Total (a to f) Departmental vehicles a) Cars/Vans b) Jeeps c) Trucks d) Others (Water tankers, Wrecker, Ambulance, Training bus, Cranes, Motor cycles,etc.) Total (a to d) Note : Including 15 Vehicles ( Tata-9,leyland-2, Volvo-3 and Caorona-1) held at RWB and 7 Vehicles (Tata-7) held at RWH The makewise and unitwise break-up of Passenger Buses is furnished in Appendix-3. The make wise, age-wise composition of vehicles in terms of kms. performed including Private Vehicles is depicted in Table

32 TABLE-16 Sl. No. Age (in lakh kms.) Leyland Tata Volvo Swaraj Mazda Mercedez Benz Carona (Ambari) Semi low floor No. % No. % No % No. % No. % No. % No. % No % No. % Marco polo Total & above Overall Age in lakh km Note : Excluding 15 Vehicles ( Tata-9, leyland-2, Volvo-3 and Corona -1) held at RWB and 7 Vehicles (Tata-7) RWH. 5.2 PURCHASE OF CHASSIS: KSRTC has placed purchase orders for supply of 800 chassis and diversion quantity of 195 during the year , in addition to 27 chassis outstanding against the previous years PO. Further WB BS-111 chassis have been diverted to NEKRTC. The following Table -17 depicts details of orders placed supplied and outstanding against the purchase orders. TABLE-17 Make Outstanding as on Ordered during Diverted to NEKRTC Total Received during Outstanding as on Tata Leyland Total PERFORMANCE OF VEHICLES, ASSEMBLIES AND TYRES. Table-18 shows the overall performance of Vehicles, Assemblies and Tyres (excluding Private Vehicles) during the year as compared with the previous year. The details of Divisionwise Performance of Fuel, Engine oil KMPL and Tyres are indicated in Appendix

33 TABLE-18 Sl. No. 1 Average age of Vehicles as on 31 st March (in lakh Kms.) Particulars Average age of Vehicles as on 31 st March (in Years.) % of Vehicles aged more than 7.50 lakh kms. Average vehicle utilisation a) On Gross Kms b) On Effective Kms % Fleet utilisation a) Divisional fleet b) Overall fleet (including Regl.Workshops) % Vehicles off road during the year a) Operating divisions b) Overall (including Regl.Workshops) Rate of Breakdowns per Kms. a) Mechanical b) Other failures c) Total KMPL ( HSD) KMPL (Engine Oil Top up) BREAK DOWNS: Average life of Tyres (Kms.) a) New Tyre life b) Retreaded Tyre life c) Total Tyre life d) Retreadability factor Average Battery Kms.(in lakh) Average Engine Kms.(in lakh) a) New b) Reconditioned Average FIP Kms. (in lakh) a) New b) Reconditioned The overall rate of Break downs per 10,000 Kms. is 0.04 during the year and it was also 0.04 during The cause-wise analysis of Breakdowns is shown in Table

34 TABLE-19 Sl. No. Systems No. of Breakdowns % to total Rate per Kms Electrical Engine (Power) Transmission Front Axle & Steering Rear Axle Road wheels Brakes Spring Fuel Tyre puncture Miscellaneous Total PRODUCTION IN THE REGIONAL WORKSHOPS: The Corporation has two Regional Workshops located at Bangalore and Hassan, in which new Buses required are constructed in addition to reconditioning of assemblies. The two Regional Workshops have an annual production capacity of about 600 new Buses. Shortfall in the production capacity is outsourced either by engaging skilled labour on contract or through outside agencies. The production in Regional Workshops, Bangalore and Hassan in respect of various items during the year under report as compared with the previous year is shown in Table-20. The details of production in each of the Regional Workshops compared with the previous year are furnished in Appendix-7. TABLE-20 Sl. No. Items No. of units produced during New Bus bodies *+179** *+180** 2 Buses attended for:- a) Reconditioning(HBR) b) Major repairs (Accdt) Reconditioning/Repairs of Engine a) Leyland b) Tata c) Others FIP Air compressor Automizer *Bus body built by Private/outside agencies. ** Bus body built by Contract labour

35 5.4.2 NEW BUS BODIES /VEHICLES: The Corporation has inducted d 946 new buses as against the target of 919 vehicles during the year , 415 new buses have been built in the Regional Workshops of the Corporation at Bangalore and Hassan respectively. 352 were built by private/ outside agencies and the remaining 179 buses were constructed by Contract labour. Table-21 indicates the type wise Buses constructed by different units during the year TABLE-21 Sl. No. Type of bus R.Ws. Bangalore R.Ws. Hassan Contract Labour BNG HSN Private/Out side Agencies Total 1 Mofussil NAL Gramina sarige City Carona ( Ambari sleeper) Rajahamsa Karnataka vaibhav Non A/C sleeper Volvo Multi Axle Mercedez Benz Multi axle Total SALIENT FEATURES OF NEW BUSES INDUCTED Airavat Bliss Volvo 6x2 Multi Axle Inter City buse The salient features of Airavat Bliss Volvo 6x2 Multi Axle Inter City buses are: In-Bus Pantry and Chemical Toilet Dash board controls for all cubicle actions Vacant, Occupied & Disabled Status with display light Auto Flush if the passenger has left the toilet without flushing Hand wash system with 10 seconds water saving operation

36 Easy to operate system to help clean out waste. In-bus entertainment with 60 plus live channels and Wi-Fi on the move for individual seats mtr length, fully built bus developed exclusively for passenger transport and are with three axles fitted with 08 Nos. Radial tubeless tyres offers better stability and suspension for long distance travel. Full air suspension, fitted with eight air bellows (two air bellows in the front and six air bellows in the rear) to offer a high degree of ride comfort. Fitted with branded carrier make air-conditioner with excellent cooling effect to make the journey comfortable & cool. Provided with 43 nos. ergonomically designed reclining seats with ample leg room. Equipped with Mobile and Lap Top chargers. Passenger saloon is provided with plush interiors, imported curtains, high mounted two drop down LCD TVs of 26 & 19 for entertainment. Emergency door is provided on the right hand side of the bus for extra safety to the travelling public. Toughened window glasses to have clear vision. Front Panel exclusively designed to increase the drivers vision area and aesthetic look of the bus. Provided 10 Cu mtr luggage space. These buses are fitted with 340 Horse power, powerful, fuels efficient and electronically controlled Volvo D9B engine with a turbocharger and intercooler, Euro III compliant Airavat Superia Volvo 6x2 Multi Axle Inter City buse The salient features of Airavat Superia Volvo 6x2 Multi Axle Inter City buses are: Chemical Toilet Dash board controls for all cubicle actions Vacant, Occupied & Disabled Status with display light Auto Flush if the passenger has left the toilet without flushing Hand wash system with 10 seconds water saving operation. Easy to operate system to help clean out waste

37 In-bus entertainment with 60 plus live channels and Wi-Fi on the move for individual seats mtr length, fully built bus developed exclusively for passenger transport and are with three axles fitted with 08 Nos. Radial tubeless tyres offers better stability and suspension for long distance travel. Full air suspension, fitted with eight air bellows (two air bellows in the front and six air bellows in the rear) to offer a high degree of ride comfort. Fitted with branded carrier make air-conditioner with excellent cooling effect to make the journey comfortable & cool. Provided with 45 nos. ergonomically designed reclining seats with ample leg room. Equipped with Mobile and Lap Top chargers. Passenger saloon is provided with plush interiors, imported curtains, high mounted two drop down LCD TVs of 26 & 19 for entertainment. Emergency door is provided on the right hand side of the bus for extra safety to the travelling public. Toughened window glasses to have clear vision. Front Panel exclusively designed to increase the drivers vision area and aesthetic look of the bus. Provided 10 Cu mtr luggage space. These buses are fitted with 340 Horse power, powerful, fuels efficient and electronically controlled Volvo D9B engine with a turbocharger and intercooler, Euro III compliant TYRE RETREADING PLANTS: The production details of Tyres i.e., Tyres processed during the year for resole, repair & resole and repairs in the Tyre Retreading Plants established in various Divisions are given below. Sl. No. Division Resole Repair & Resole Repair Total 1 Bangalore Ramanagara Tumkur Kolar Chikkaballapura Mysore (U) Mysore Mandya Chamarajanagar Hassan Chickmagalore Mangalore Putur Davanagere Total *****

38 CHAPTER-6 STORES 6.1 STORES INVENTORY: The value of stock of stores material held by the Corporation as on and the transactions made during the year vis-a-vis the position during are given in Table TABLE 22 Sl. No. Particulars Value (Rs. in lakh) Opening balance Addition due to purchase Total (1+2) Consumption during the year Closing balance The inventory holding of stores classified under major heads and the magnitude of the holdings in relation to the fleet strength as at the end of the year with comparative figures of previous year are furnished in Table-23. TABLE-23 Sl. No. Classification Inventory holding as on 31 st March (Rs. in lakh) Inventory holding per bus owned as on 31 st March (in Rs.) Magnitude of the inventory held as on 31 st March (month s consumption) Fuel (15.0) (27.7) Lubricants (8.4) (7.8) Tyres, Tubes & Flaps (6.4) (5.5) Batteries (0.4) (0.4) Spare Parts (33.4) (31.1) Other Consumables (28.9) (21.4) Tickets, Stationery & Uniforms (7.5) (6.1) TOTAL (100.0) (100.0) NB: Figures in bracket indicate percentage to total

39 The total value of inventory of stores held by the Corporation as on was Rs lakh as against Rs lakh held as on Of the total inventory of stores held as on , 28.9% or Rs lakh accounted for other consumables and 33.4% or Rs lakh accounted for spare parts. In relation to the fleet of the Corporation, the magnitude of the stock held as on was Rs per bus of which Rs.9533 represented other consumables and Rs represented spare parts. 6.2 STORES PURCHASE AND CONSUMPTION: The value analysis of stores purchased and consumed during the year with comparative figures of the previous year is shown in Table-24. TABLE-24 Sl. No Classification Consumption Purchase Rs.in lakh Avg.per bus (Rs.) Rs.in lakh Avg.per bus (Rs.) Fuel Lubricants Tyres, Tubes & Flaps Batteries Spare Parts Other Consumables Tickets, Stationery & Uniform Total The total value of stores purchased during the year was Rs lakh as against Rs lakh during The average purchase of stores per vehicle increased from Rs to Rs The total value of stores consumed during the year was Rs lakh as against Rs lakh during The average consumption per vehicle went up from Rs to Rs IMPORT OF SPARE PARTS/MACHINERIES: The Spares required for Ticket Printing Machine were imported from M/S Paul Libinger, Germany at a total value of Rs lakh during the period DISPOSAL OF SCRAP MATERIALS AND VEHICLES: The total revenue realized from the sale of scrapped materials and vehicles in the tender-cum-auction sale was Rs crore during as against Rs.19.13crore realized during scrapped vehicles were sold in the tender-cum-auction sale during the year under report as against 716 sold during ******

40 CHAPTER-7 FINANCE 7.0 The financial results of the working of the Corporation and the salient features of the Financial Management during the year are detailed in the following paragraphs. 7.1 CAPITAL STRUCTURE: The Capital contribution of the Corporation consists of Contribution from the participating Governments viz., the State and Central Government. In order to provide more Transport and Infrastructure Facility to the Commuters, Funds have been raised from the Commercial Banks for purchase of Buses. The Capital Investment of the Corporation is as shown in Table-25. Sl No Source 1 State Govt.:- a). Cap. Contr. b). Equity Capital 2 Central Govt.:- a). Cap. Contr. b). Equity Capital 3 JnNURM+SDP+SUTP (contribution from State and Central) 4 Inter. Resources (Depn. Reserve) Position as on TABLE 25 % to total Additions during Withdrawal during Position as on (Rs.in Lakh) % to total From Revenue Loans:- a). Comm.Banks b). KUIDFC Total CAPITAL RECEIPT: The Capital Investment of the Corporation increased from Rs lakh as on to Rs lakh with an addition of Rs lakh as on As such the Capital Structure of KSRTC stood at Rs lakh as at the end of The source of Capital Investment and the transactions during the year are detailed in Table-25. Of the total investment as on , the contributions and the equity from the participant Governments represented 15.23%, (which includes contribution amount of Rs lakh from State and Central Govt. under JnNURM+SDP+SUTP schemes), while the amount financed internally represented 73.22%, and loans constituted %

41 7.3 CAPITAL EXPENDITURE: The composition of gross Capital Expenditure on fixed assets as at the end of the year under report, with net additions during the financial year is shown in Table-26. TABLE- 26 (Rs.in Lakh) Sl No Item of Assets Position as on % to total Gross addition including tr. from one category to other Value of assets sold On a/c of tr.to assets adjust. a/c on reconcillation Written off On a/c of tr.from one category to other Position as on % to total 1 Land Bldg. (including those in progress ) Passenger Buses Dept. Vehicles Plant & Mach. Furniture & other equipments JnNURM assets CWIP- ITS/IES Total With a net addition of Rs lakh to the fixed assets during the year , cumulative expenditure on fixed assets rose from Rs lakh to Rs lakh as on Out of the total expenditure of Rs lakh the total investments on passenger vehicles was to the extent of Rs lakh and constituted 69.54% of the total investments and Rs lakh (22.38%) on land and buildings while the balance of Rs lakh (8.08%) comprised other assets such as plant and machinery, furniture and other equipments including domestic vehicles, JnNURM assets and CWIP- ITS/IES 7.4 REVENUE RECEIPT: The gross revenue turnover which was in the order of Rs lakh during has been increased to Rs lakh during representing an increase of 11.80% or Rs lakh. The detailed analysis of revenue receipts is given in Table

42 TABLE- 27 Sl No Particulars Ps. per Amount (Rs.in lakh) % age to total effective km A Traffic revenue 1 Passenger fare 2.Passenger luggage 3.Contract services 4.Rev.from travel concession 5.Fines collected 6.Postal mail service Total A B Other revenue : 1.Advertisement 2.Non tr. revenue 3.Commercial establishment 4.Financial income 5.From sale of scrap 6.Sale of land 6. From subsidy Total B C Net prior period adj. (+) (+) D Gross Revenue(A+B+C) Of the total gross revenue Rs lakh realised during the year under report, Rs lakh constituting to % of the total receipts represents Traffic Revenue and Rs lakh constituting % represents miscellaneous receipts. The Corporation has received a subsidy of Rs lakh from the State Government during towards concessions extended to various category of the commuters. The rate of gross earnings per effective Km during the year is paise, while the EPKM realised from traffic revenue is paise 7.5 WORKING EXPENDITURE: The total Expenditure during the year was Rs lakh as against Rs lakh during indicating an increase of Rs lakh or % An analysis of the total working expenses under major heads both in actuals and in terms of rate per km. with percentage break-up is furnished in Table

43 TABLE 28 Sl. No A Particulars Amount (Rs.in lakh) % to total Ps. per eff. Km Staff:- 1). Traffic ). Work Shops & Maintenance ).Others ). P. F. Welfare Etc Total A B 1). Fuel (Diesel) ). Lubricants ). Auto spare parts ). Tyres and tubes ). Batteries and electrical items ). Other consumables ). Reconditioning Taxes:- a). M V Tax b). Other Taxes on Vehicles Total taxes (a to b) Interest a). To Central Govt b). To State Govt c). On borrowings Total (a to c) Depreciation a). On Vehicles b). On other assets Total (a to b) Total B C D Miscellaneous and Others Hired Vehicle charges GRAND TOTAL (A+B+C+D) The operating expenditure includes all items of revenue expenditure and also capital charges like depreciation, interest on capital and loans

44 7.6 WORKING RESULTS:- The Financial Results of the working of the Corporation and financial ratios indicating the trends in productivity of investment during the year with comparative figures for the previous year are given in Table-29. TABLE -29 Sl No Particulars Capital employed ( Mean Rs. in lakh) Revenue turnover (Gross) a). Rs. in lakh b). Ratio to mean capital Total expenditure a). Rs. in lakh. b). As % age to Revenue Net profit/loss before Income Tax a). Rs. in lakh. b). As % age to mean Capital Employed Return on Capital (Net Profit + Int.charges) a). Rs. in lakh. b). % age return on Mean Capital The revenue turnover ratio has been increased to 3.77 during from 3.39 of The expense ratio increased to during from of Net profit earned during the current year is Rs lakh as against the profit of Rs lakh during FUNDS AND RESERVES: The position pertaining to various internal funds and reserves of the Corporation during the year is furnished in Table

45 Table 30 Sl No. Description of Fund Opening balance as on During Additions On a/c of tr.from one cat. to other On a/c of written off assets/ debits Deductions On a/c of tr. from one ctg. to another Closing balance as on Depreciation Insurance Fund for Vehicles (third party risk only) Insurance Fund for other Assets (including Vehicles) Insurance Fund for freight surcharges for risk in carriage of Parcels and Goods. KSRTC Employees Welfare & Passenger Amenities Fund Special Development plan (SDP Grants) JnNURM Grants for Buildings JnNURM Grants for Rolling stock JnNURM Grants for ITS/IES CFA Solar plan Grants Total The total internal fund balance as on is Rs lakh. The total addition during the year to the various funds amounted to Rs lakh and the withdrawals on account of written off assets/debits to the extent of Rs lakh. The Corporation has utilised Rs lakh from the Fund towards Capital expenditure programme and repayment of long-term loans. The balance shown against various funds in Table-30 are exclusive of the amount withdrawn as internal resources for the purpose of capital expenditure and repayment of Loans. The details of the funds so utilized up to are shown in Table

46 TABLE 31 (Rs.in Lakh) Sl. No Funds utilized Opening balance as on Additions during Withdrawals during Closing balance as on Depreciation Fund for Capital Expenditure and repayment of Loans Betterment Fund Vehicle replacement reserve for Capital Expenditure KSRTC Employees Welfare & Passenger Amenity Fund Development rebate reserve and utilized for Capital Category wise pay scale in force as on and rate of Annual contribution and amount of revenue expenditure of depreciation on movable and immovable property is shown in schedule E and schedule F respectively. Balance sheet as on 31 st March 2013, Accounting policies, profit and Loss account for the year ended 31 st March 2013, Net revenue appropriation account for the year ended 31 st March 2013 and the details of Capital expenditure for the year are shown in Appendix 9,10,11,12 and 13 respectively. ***** Total

47 CHAPTER-8 CIVIL ENGINEERING 8.1 LAND VALUE: In the revised Budget Estimates for the year , Rs lakh has been earmarked for purchase of Land acres of Land has been purchased at the cost of Rs lakh at different places. The extent of total Land held by the Corporation including KIMCO as on was acres and its book value as per accounts is Rs lakh. 8.2 PROGRESS OF CIVIL WORKS: In the revised Budget Estimates for Capital Expenditure on Buildings has been estimated at and provided Rs lakh. This includes Rs crore released by the Govt. of Karnataka during towards development of Transport Infrastructure Facilities to the commuters on the recommendations of Dr. Nanjundappa Report under the SDP scheme. During the year the Corporation by utilizing its Internal Resources and grants released by the Government under SDP scheme has takenup 171 works (including 96 new works) at an approximate cost of Rs lakh and spent Rs lakh. The works takenup under these two Capital Expenditure heads separately are detailed below in the following paragraphs and the break-up of the committed works and the progress of expenditure during the year under report is furnished in Table-32. The cumulative expenditure on Buildings including the works in progress was Rs lakh as on a) Under SDP scheme 38 works have been taken up and out of which 14 works have been completed and the remaining 24 works are under progress. The Expenditure incurred as on under this scheme during the year is Rs lakh. b) By utilizing the Internal Resources of the Corporation, it has taken up 133 works during the year under report,out of which 66 works have been completed and the remaining 46 works are under progress. The Expenditure incurred as on under this Head during the year is Rs lakh. Sl. No. Particulars TABLE- 32 Estimated Expenditure No. of works Cost (Rs. in lakh) Actual Expenditure No. of works Cost (Rs. in lakh) 1 Depot Bus Station DWS Upgradation of Bus Stations Upgradation of Bus Depots Upgradation of DWS Misc. works Total

48 KSRTC has taken up construction of State-of-theArt bus station at Peenya Bangalore at a cost of Rs crore. Sixteen bays have been proposed to accommodate parking of 1600 buses in the bus station. Further action is under progress to provide modern passenger amenities like dust proof parking area, sanitary block, seating arrangements, commercial facilities, park and ride facilities and different mode of transport facilities under one roof. 8.3 TEMPORARY WORKS, REPAIRS AND MAINTENANCE : Apart from the permanent works of Capital in nature, number of semi-permanent, temporary, other repairs and maintenance works have also been taken up during the year under report. The expenditure incurred on such temporary, repairs and maintenance works during the year amounted to Rs lakh. 8.5 ACTION PLAN FOR THE YEAR It is contemplated to spend Rs lakh including purchase of Land and various committed works like construction of Depots, Bus Stations, Divisional Offices, Divisional Workshops and other miscellaneous works in the Action Plan for the year It is expected release of Rs lakh Budget Grants from the State Government for various civil works under SDP scheme. *****

49 CHAPTER-9 LABOUR 9.1 WORKERS PARTICIPATION IN MANAGEMENT : In pursuance of the policy of the Government regarding workers participation in management, particularly at shop floor level, the Corporation has constituted production-cum-grievance committee in all the Depots, Divisional Workshops, Regional Workshops and Printing Press. The suggestions made by the employees representatives are also considered if it is in the interest of the Corporation. It has also constituted bipartite committees such as the employees P.F. trust, educational assistance fund committee and employee s death-cum retirement benefit fund committee which invloves employee s representatives in the committee. 9.2 INDUSTRIAL DISPUTES: Two day s State wide strike was resorted on and regarding wage revision. Apart from this, the Industrial relations throughout the year was cordial. During the year , the employees The Corporation employees have filed 1425 disputes in different Courts and likewise, 554 cases filed earlier were decided during the year of report. 9.3 PAID HOLIDAYS: The employees covered under the Factories Act and M.T.W. Act are entitled for 5 National and 5 Festival holidays totaling to 10 paid holidays in a calendar year. During the year under report, Rs.7.15 crore has been paid as additional wages to the employees who have worked in lieu of paid holidays. 9.4 GRATUITY: Gratuity is paid in accordance with the KSRTC Gratuity Regulations or in accordance with the provisions of the Payment of Gratuity Act 1972, whichever is beneficial to the employees. The quantum of Gratuity is equal to half month s pay (Pay + Dearness allowance) for each completed year of service as per the Act. As per the Regulations, the quantum of Gratuity is one month s basic pay for each completed year of service. In respect of erstwhile KIMCO employees who have been absorbed in KSRTC, the payment of Gratuity is regulated in accordance with the Payment of Gratuity Act, During the year , 831 employees including employees who have taken Voluntary Retirement, resigned/dismissed from services and expired have been paid an amount of Rs crore as Gratuity. 9.5 EMPLOYEES PROVIDENT FUND SCHEME: The Provident Fund is regulated in accordance with the provisions of Employees Provident Fund and Miscellaneous Provisions Act Since KSRTC is an exempted Industry from EPF Act 1952, the Fund is managed by a trust consisting of the representatives of the Management and the Labour

50 9.6 CANTEEN: With a view to providing canteen facilities to the employees, the Corporation Board vide Resolution No.6035, dated , accorded approval for establishing and entrusting running of canteens at the Regional Workshops/Divisional Headquarters and Depots to the Co-operative Societies formed by the employees by extending certain facilities such as free building, actual expenditure towards installation of gas equipment, expenditure towards purchase of furniture, working capital, 80% minimum wages to canteen staff, actual expenditure towards consumption of gas, electricity and water. The similar facilities were extended to the Co-operative canteens already functioning at Kolar, Mysore, Chickballapur, K.G.F and Chintamani. The Canteens at Regional Workshops, Bangalore and Hassan are run by the Corporation. As per CBR No.9113 dtd , the Annual subsidy has been increased from October 2009 as under:- Canteen Regional Workshop Bangalore & Hassan Mysore and Kolar Chkkaballapura KGF & Chintamani Depot Annual Subsidy From Rs.40,000 to Rs.60,000/- From Rs.30,000 to Rs.40,000/- From Rs.15,000 to Rs.30,000/- From Rs.15,000 to Rs.20,000/- 9.7 MEDICAL REIMBURSEMENT AND OTHER MEDICAL FACILITIES: Employees are entitled for Medical reimbursement as per KSRTC Employees (Medical Attendance) Regulations The Corporation has adopted CGHS,Non NABH rates for reimbursement of medical expenditures with effect from , an amount of Rs.9.50 crore has been reimbursed towards the medical claims of employees during the year of report. Family Members and dependent parents are also eligible for reimbursement. Besides, the medical reimbursement facility is also extended to the Trainee employees of the Corporation with effect from Further, with a view to provide better medical facilities, so far 125 well equipped Private Hospitals recognized by the Government at different District Head Quarters, Taluk level including Bangalore Head Quarters and 7 Diagnostic Centers have been recognized by the Corporation. 9.8 COMPENSATION UNDER WORKMEN S COMPENSATION ACT: Employees of the Corporation are entitled for compensation as per the provisions of the Workmen s Compensation Act. During the year under report, an amount of Rs lakh has been paid towards Workmen s Compensation Amount to the eligible employees. 9.9 FESTIVAL ADVANCE: All Class-III & IV employees and officers are entitled to a Festival Advance of Rs.3000/- once in a calendar year recoverable in ten monthly installments. During the year an amount of Rs.7.01 crore has been paid as Festival advance

51 9.10 SPORTS & CULTURAL ACTIVITIES: Sports and Cultural competitions have been conducted at Central Office level and Divisional level and Rs.4.30 lakh has been spent towards Sports and Cultural Activities during the year of report DEATH-CUM-RETIREMENT BENEFIT FUND: All employees of the Corporation are enrolled as members of this fund by contributing Rs.20/- each per month. Out of Rs.20/- an amount of Rs.7/- is set apart towards death coverage and the balance of Rs.13/- is credited to the employees savings account. In the event of death of an employee while in service, the DRBF Trust pays Rs.5,000/- towards funeral expenses and the balance of his contribution with 8% interest asawell as Rs.25,000/- as lump sum is paid to the dependents of the deceased towards final settlement. The employees dismissed/ retired/resigned from services are entitled to get their contribution along with 8% interest as per the provisions of this fund EDUCATIONAL ASSISTANCE FUND: Under the aegis of the Educational Assistance Fund, the Industrial Training Institute at Hassan has been functioning for the benefit of the employees children providing courses in the following 3 trades. 1 Diesel Mechanic 1 Year 2 Sheet Metal 1 Year 3 Auto Electrician 1 Year All the trainees of the Institute were paid an amount of Rs.75/- each per month as stipend. The details of Educational Assistance provided to employee s children are as follows: 1 I.T.I. courses Rs.75/- per month 2 Diploma courses Rs.110/- per month 3 Graduation- BE/BVSC courses Rs.900/-per semester 4 Medical courses & Post-graduate courses Rs.225/- per month An amount of Rs.8.02 lakh has been paid towards scholarships to 294 students (children of employees/officers) studying in different disciplines. This educational assistance is extended to only one member of the employee s family BONUS: The Employees of the Corporation are paid Bonus, as per the provisions of Payment of Bonus act

52 9.14 LABOUR WELFARE MEASURES: 1. Educational Loan: Under the scheme, educational loan upto Rs.1.00 lakh at 9.5% annual interest has been extended to the employees/officers whose children get admission to professional courses viz., BE, MBBS, BDS, BAMS etc. During the year of report, loan of Rs lakh has been sanctioned to 24 children of Employees/ Officers. 2. Grant of Cash Award for Merit Students: Under the scheme, the children of Employees/Officers securing 70% and more marks in SSLC, PUC annual examinations and more than 60% marks in Degree examinations have been granted cash awards ranging from Rs.1000/- to Rs.4000/-. During the year of report 977 students have been granted cash awards to the tune of Rs lakh. 3. De-addiction Programme: A de-addiction programme under the name WAPPA (Work Place Alcohol Prevention Programme and Activity) has been implemented in KSRTC in the year 1997 to help alcohol addicts to over come the habit. A 40 bed unit for de-addication treatment has been established at KSRTC Jayanagar Hospital, Bangalore. The Corporation spends upto Rs.5000/- to each addicted employee towards the treatment. During the year , 126 employees have been treated for alcoholism. 4. Establishment of the Preventive Medicine and Healthy Life Style Clinic: A Preventive Medicine & Healthy Life Style Clinic is functioning at Mysore on During the year of report, 519 Employees have under gone health checkup at Mysore clinic. 5. Vima Yojane: Employees Family Welfare Scheme has been implemented in the Corporation from This scheme is voluntary and optional. Under the scheme, the dependent of the member Employee who dies while in service, is entitled to get a compensation of Rs lakh. The monthly premium of the scheme is Rs. 150/-out of which the Employee will contribute Rs. 100/- and the Employer Rs.50/-. During the year , Rs.3.06 crore has been paid as compensation under the scheme. 6. KSRTC Saurya Prashasti Medal Scheme: Board of Directors of the Corporation has resolved and brought in KSRTC Saurya Prashasti medal Scheme vide resolution No 9129 dated to grant cash award upto the maximum of Rs. 20,000 and Gold Medal for meritorious/ exemplary services and sacrifice rendered by the employees while discharging their legitimate duties after examining casewise. During the year there have been no eligible employees to attain Saurya Prashasti Medal

53 7. Wage Revision 2012: KSRTC revises wage revision once in four years. The Basic of the employees as on will be enhanced by 10% and was fixed in the revised pay scale effective from Due to this the financial burden on all 4 Corporations put together for the next four years is estimated to be at Rs crore. Further, 76.75% of Dearness allowance, the employees entitled as on was also merged to their basic of and the new Basic was fixed in the revised scale. It is also enhanced the increment rate of the employee s by 86.75% with effect from which involves heavy additional financial burden on the Corporation. 8. Maternity leave: The Maternity benefit leave in KSRTC is enhanced to 180 days as similar to that of State Government. The employees now shall avail 90 days leave before the date of expected delivery and the remaining 90 days of leave after the delivery. 9. Creche Allowance (Child care Allowance): Monthly child care allowance of Rs.500/- to women employees till their kids attains the age of two years was implemented with effect from November ****

54 CHAPTER-10 SECURITY AND VIGILANCE Security and Vigilance department consist of the following sections: 1.Security 2.Vigilance SECURITY SECTION: Main duty of the Security Department is to provide physical security to the property of the Corporation against theft, fire, pilferage and misappropriation etc., by the employees and the outsiders. The security personnel have reported cases of different type relating to theft, misuse and misappropriation of KSRTC property. Comparative figures of the cases reported during the year and are shown in Table-33. TABLE 33 Sl. No. Nature of cases Number of cases Theft of KSRTC property Misappropriation of KSRTC property: a) Misappropriation by the employees other than conductors. b) Misappropriation by the conductors Total Loss or damage to KSRTC property Total number of cases (1 to 3) Total amount involved (Rs.in lakh) The Security staff have also reported other cases wherein employees of the Corporation involved and the details as compared to corresponding period of previous year are shown in Table-34. TABLE 34 Sl. No. Nature of cases Number of cases Assault Rude behavior Other miscellaneous cases Total number of cases(1to3)

55 The department has ensured proper departmental action against errant employees by initiating disciplinary action. In case of theft and mis-appropriation complaints have been lodged in the jurisdictional police stations against erring employees and offending outsiders for ensuring legal action against them ANALYSIS OF WORK DONE BY THE SECURITY PERSONNEL: The Security staff of the operating divisions and Regional Workshops have detected and reported cases of theft, mis-appropriation, loss and damage to the KSRTC property. The details are as under. a) Theft of KSRTC Property: The details of theft cases reported and enquired into during as compared to previous year are furnished in Table-35. TABLE-35 Year No. of cases Amount of property involved (Rs.in lakh) No. of employees involved No. of outsiders involved b) Misappropriation: (i) Other than conductors : Details of misappropriation cases reported against employees other than conductors in and the related figures of previous year are given in Table-36. TABLE 36 Year No. of cases Amount involved (Rs. in lakh) (ii) Conductors : Details of misappropriation cases reported against conductors in and the related figures of previous year are given in Table-37. Table-37 Year No. of cases Amount involved (Rs. in lakh )

56 c) Loss or damages to KSRTC Property: 189 cases of loss or damage to KSRTC property due to agitation, strike, fire, etc., involving an amount of Rs lakh totaling to Rs lakh (which includes revenue loss of Rs lakh due to Strike and agitation) reported during the year as against 32 cases involving an amount of Rs lakh during the previous year FIRE ACCIDENTS: 7 cases of fire accidents have been reported during the year involving loss of property worth of Rs.0.18 lakh as against 12 cases of fire accidents reported involving loss of property worth of Rs lakh during DACOITY/ROBBERY: During no Dacoity/Robbery case have been reported in the Corporation. In a Dacoity/Robbery case has been reported in Bagepalli Depot of Chikkaballapura Division causing loss of Rs.6152/- to the Corporation VIGILANCE SECTION: The Department takes cognizance of the petitions received and information gathered on various acts of omissions and commissions on the part of the officers and officials of KSRTC in their discharge of duties, indulging in corrupt practices etc., and arranges for proper enquiries. 341 petitions of all types have been received during the year Out of them 341 petitions have been referred for enquiry. 30 petitions have been forwarded to NWKRTC, 57 petitions to NEKRTC and 12 petitions to BMTC for action at their end. In 120 cases, enquiry reports have been sent to various disciplinary authorities for initiating action against the employees. 127 enquiry reports have been closed. 94 petitions are pending with Dy Chief Security & Vigilance Officers/Security & Vigilance Officers/ Divisional Security Inspectors of various divisions at enquiry stage. The monitoring work at Central Control Room at Central Office with the objective of receiving and managing information on various issues which affect the bus operations viz., Accidents, Breakdowns, Union activities, Strikes, Agitations, dharna s survivellance system at Kempegowda Bus Station and Mysore City Bus Station have been connected to Central Control Room by making use of high end network technology for effective monitoring of the activities at these bus station round the clock has been continued LINE CHECKING : Line Checking staff and the Security & Vigilance staff have detected and reported cases of pilferage by crew during their line checking duties. Emphasis has been laid to check pilfer-prone conductors and drivers. The details are as shown in Table

57 TABLE 38 Year No. of buses checked No. of pilferage cases detected Pilferage amount involved (Rs. in lakh) Penalty imposed (Rs. in lakh) Passengers penalized PREVENTIVE CHECKS: Preventive checks have been conducted to ensure correctness of supply of HSD and its proper accountal. The details of preventive checks made as compared to previous year are as under Sl. No. Particulars Checks on underground HSD tank Checks on IOC tankers enroute DETECTION OF CASES OF ALCOHOL CONSUMPTION: In order to ensure road safety and to avoid accidents, a scheme of identification of alcoholics and their treatment has been started. The Security staff are supplied with Breath Analysers to detect consumption of alcoholic drinks by the employees while on duty. A programme of De-addiction called Work Place Alcohol, Prevention Programme and Activities (WAPPA) has been continued during the year under review. Regular and extensive checkings were conducted by the Security staff. In all Checks on employees were made with Breath analyser. 45 cases of drunken while on duty were detected and the employees were sent to De-addiction centers to undergo the treatment to bring such employees to the main stream ACCIDENTS MVC INVESTIGATIONS: Security & Vigilance Department has taken up investigations of genuineness of the claims made by the petitioners in MVC cases and as per Circular No.182 dt security officials are visiting fatal accident spot and are conducting investigation to know the causes of accidents. Investigation reports have been received in 216 Fatal accident cases during and action on the guilty drivers is under progress by the concerned disciplinary authorities ACTIONS ON THE REPORTS OF SECURITY & VIGILANCE STAFF: The Department had referred the reports submitted by Security & Vigilance personnel to the Competent Disciplinary Authorities for initiation of disciplinary action against the defaulters. The disposal particulars of the cases referred to various disciplinary authorities during the year are as follows;

58 a) Dismissal 06 b) Termination/removal 04 c) Pay reduction 286 d) Recovery from pay 662 e) Postponement of increment 55 f) Censure 77 g) Fine 26 h) Exoneration 20 i) Reverted to lower post SUO-MOTO ENQURIES: In view of repeated allegations/complaints received from various corner regarding the corrupt activities at Depot/Division level. A special drive was conducted on 12 various points and 114 enquiry reports have been sent to the concerned disciplinary authorities for initiating suitable disciplinary action against the erred employees/officers AWARDS: In all 41 employees/officers of Security & Vigilance Department have been sanctioned reward amounting to Rs.18550/- in appreciation of their initiative and good work in detecting various cases of theft, pilferage etc., during *****

59 CHAPTER-11 ENVIRONMENT INITIATIVES Environmental Initiatives undertaken by the Corporation during the year are detailed below Afforestation: It has given the targets to carry out the Afforestation activity in all the units. Afforestation programme is in place and 3650 saplings have been planted at Bus Station/Depot/Divisional Office/Workshop areas of the Corporation Smoke Emission Checks: The Corporation has continued the programme of routine/surprise Smoke Emission Checks covering the entire Fleet at regular intervals. Totally Vehicles have been checked for Smoke Emission levels (as shown below graphically) during the year under report and out of which 121 (0.145%) Buses found slightly above the limit. These Buses have been corrected and put back to operation. The limit of smoke level of heavy duty diesel Vehicles being 65 Hartridge, no Vehicle above the norm is allowed to operate. All the Vehicles have been tested for Emission level and a PUC (Pollution Under Control) sticker for the Emission Under Control is displayed on the Vehicles. A reward of Rs: 1000/- to a person identifying the operation of Vehicle with black smoke is in force. Smoke meters have been provided to all the Depots

60 SMOKE EMISSION Apr- 11 May- 11 Jun- 11 Jul- 11 Aug- 11 Sep- 11 Oct- 11 Nov- 11 Dec- 11 Jan- 12 Feb- 12 Mar- 12 Series1 Series Surprise Emmission Checks: As many as 8130 Buses have been checked surprisingly at major Bus Stations of the Corporation and out of which 101Buses were found above the norms (> 65 Hardridge units) Surprise Emission Checks No of Vehicles checked Vehicles above limts Apr July-Aug-12 Nov-Dec Testing OF HSD: As many as 1499 HSD samples collected from various depots of the Corporation have been checked for the quality of the fuel supplied. Samples of HSD, Ethanol blended diesel, Ethanol, Bio Diesel samples are tested. The following points are tested in HSD samples. a) Flash point. b) ASTM density at 15 0 C Kg/m3. c) Kinematic Viscosity at 40 0 C CST. d) Distillation 90% volume recovery at C IBP C

61 Period Fuel quality tests are carried out on regularly, an average of 150 samples tested every month. The oil companies will be alerted for variations observed in the quality of fuel. Alternate fuel like Ethanol and Bio Diesel is tested for IS standards Rain Water Harvesting: Rain Water Harvesting has been implemented at some of the Depot/Bus stations/ Divisions of KSRTC. Further the Corporation has taken a decision to implement rain water unit to all the existing buildings in a phased manner and all the new upcoming constructions will be with Rain Water Harvesting system Water softeners Test : Quality of Water from sources like bore well, open well and other sources of all the depots of KSRTC were tested and based on the value of hardness, fluoride, PH and chloride results. Softeners are being provided where ever the Quality of Water is poor/bad

62 11.6. Water Recycling Plant: Water Recycling Plants were installed for reuse of water for bus wash to 28 Depots of KSRTC and the remaining 46 Depot is under progress Bio-Diesel/Alternate Fuels: Alternate Fuel trials with Bio-Diesel in the ratio of 90:10 have been completed with excellent results. Totally 5 Depots are identified in the first phase of implementation using bio diesel in the ratio of 10% (B10). Sl No Division Depots No. of Depots No. of Buses 1 Mandya 2 Chikkaballapura Mandya Maddur Chikkaballapura Chintamani Doddaballapura Total Diesel Ethanol Blend: Ethanol is Blended with Diesel at (7.7% Ethanol + 0.5% Solubilizer % Diesel). Totally 21 depots of KSRTC are commissioned for blending of Ethonol diesel

63 11.9. Solar Lighting System: 47 numbers of 2 KW and 126 numbers of 300W Solar lights have been installed in the various rural bus stations and depots of KSRTC under MNRE funded project. Energy Audit is carried out at Depots, Divisional Workshop and Central Office for conservation and optimization of energy conservation Disposal of Waste: A scientific method has been adopted for disposal of Hazardous waste like used lubricants, scrap batteries besides disposal of tyres, automobile scrap etc. Returns are filed to the KSPCB on regular basis ISO / OHSAS / ISO 9001: OHSAS-18001: 2007 certification has been obtained for Central Offices and ISO 9001/2008 and ISO 14001: 2004 for Regional work shop. Periodic audit for the certification is carried Seminars and Conferences: Conferences have been organized every year for the World Environment Day. Upgradation of skill on new technologies is in continuous process and the world Environment Day was celebrated on 5 th of june 2012 by planting of saplings in majority of the units

64 Innovative Projects: The Environment friendly Phenol Bonded Densified Compressed Bamboo Mat Boards as per IS 13958: 1994 being used as bus flooring which is much superior and better than the conventional compressed ply boards in respect of strength, longer durability, better dimensional stability and fuel efficiency. Diesel Particulate Filters for Ethanol dozed vehicles of Mysore City to reduce the smoke emission. Flame Arrestors for Ethanol dozed vehicles of Mysore City to ensure safety. *****

65 CHAPTER-12 INFORMATION TECHONOLOGY 12.0 KSRTC has adopted Information Technology in its day-to-day operations and brought every staff under the Information Technology net. KSRTC is the leading State Transport Undertaking in the country to adopt Information and Communications Technology in its Administrative and operational processes. For its IT-enabled projects, KSRTC has received applause and many S.T.Us are following KSRTC s IT way. KSRTC has been leveraging on Information Technology in its various progressive projects and the details of developments made during the year under report is given below Any Where Any Time Advance Reservation (AWATAR): Karnataka State Road Transport Corporation has launched its Any where Any Time Advance Reservation system during April AWATAR is web based passenger seat reservation system developed for KSRTC reservation system. AWATAR passenger reservation system facilitates online booking of passenger seats through- KSRTC counters, franchisee counters, Bangalore One counters, via-flightraja counters(b2b and B2C), integration with redbus, Abhibus, busindia.com for the online booking, mobile booking and e-booking by individuals. Tickets can be booked 30 days in advance including return journey tickets from selected destinations. Popularized the Paperless ticketing, e-ticket Passenger can now travel in the bus by showing SMS delivered to them on confirmation of the tickets booked, contributing for green revolution Prayanothsava - rewarding frequent commuters: To reward the frequent traveler Prayanothsava- Travel More Save More scheme is introduced, which offers 30% discount for the 4th travel with KSRTC. For the benefit of commuters to avoid the weekend rush KSRTC has introduced Prayanothsava-beat the weekend rush scheme, which offers 10% discount on ticket fare for the Commuters who travel from Tuesday to Thursday. The offer is initiated for honoring frequent commuters through this friendly measure AWATAR Upgradation Increase in the Coverage of AWATAR: To support more number of concurrent users, AWATAR application is upgraded from 500 concurrent users to 3000 concurrent users, scalable upto 5000 concurrent users on demand. The franchisee counters increased from 693 to the current 734. The registered e-booking users have also rose to 25 lakhs as on date compared to 20 lakh earlier year Net banking Facility for the ticket booking: KSRTC offered payment mode option through Net/Internet Banking for the online users to reserve a ticket in a convenient way, which gives complete control over bank accounts online. The Net banking gives more comfortable, convenience, flexibility to book a ticket anywhere, anytime. Since all payments details are recorded, no additional effort is required keeping track of payments. It is fast and saves valuable time. Around 50 banks are enabled including all the state banks, have been included for net banking facility

66 12.5 Additional Payment gateway enabled for booking: In KSRTC booking payment mode, passenger can use Debit card with VISA/ Master logo provided that bank has enabled debit cards for transactions and also can use credit card issued by any bank in India with VISA/Master. Ticket can be booked through any of the banks payment gateway viz., ICICI, Axis bank or Central Bank of India SAKAL Implementation: As per Karnataka Guarantee of Services to Citizen s Act, 2011, all the services related to KSRTC viz., Issue of bus passes to school children, Accident Relief Fund, Issue of bus passes to Physically challenged, Issue of free bus passes to freedom fighters, Issue of Free bus pass to blind person, Issue of Rs. 2000/- worth of Free Bus Coupons to wifes/widows of Freedom Fighters are implemented under SAKAL portal. Information Technology Department has provided all the technical support towards Implementation of SAKAL AWATAR performance: 12.8 Depot Computerisation System (DCS) (Progress report for ): Training has been provided to all staff working in Depots & Divisions towards DCS implementation & maintenance. A Descriptive DCS implementations Manual has been prepared and circulated to all Depots & Divisions for smooth implementation and maintenance of DCS Modules. All the Modules of DCS have been installed at all Depots. Computerised Fuel Module to capture all the Fuel transaction of Depots has been rolled out in all Depots. It has provided required I T infrastructure to all the 3 new depots viz., Udupi, Challekere & Tumkur commissioned during the year Bluetooth enabled ETMs: Action has been taken to supply Bluetooth enabled ETMs to all the Depots which helps in transferring ticket data online to the Central Server. Replaced the 6-7 years old ETMs with new Bluetooth enabled ETMs

67 1210 Recruitment: I T department has coordinated for online application development and receipt of applications from candidates applying for various posts including Officers & Supervisors through During the year I T department has coordinated for the recruitment of Malies and Helpers. I T department has coordinated for smooth running of recruitment process by establishing & maintaining Automated Driving Track at Hassan and Bangalore for the selection of Drivers & Driver-cum-Conductors. I T department has developed an exclusive software in-housefor counselling of selected Drivers and Driver-cum-Conductors which helps in opting for their choice of Depot s & Divisions. This transparent process received lot of applause from the public and candidates. *****

68 CHAPTER-13 GENERAL PRINTING PRESS: The KST Press at Bangalore is functioning as an independent unit attached to Central Office during the year under report. As at the end of the year, the Press had a staff strength of 87 employees PRODUCTION : The item wise production details during the period under report i.e., as compared with those of previous year are furnished below in Table-39. TABLE 39 (Rs.in Lakh) Sl. Items No 1 Loose Forms Pads Books, registers and others Ticket books Ticket and luggage books supplied to other divisions/corporations Luggage books Total VALUE OF TICKET BOOKS SUPPLIED: The conversion value of Ticket Books of various denomination supplied to operating units of the Corporation during was Rs.1.31 crore as against Rs.1.33 crore of last year ADDITIONAL WORKS UNDERTAKEN: During the period under report, the printing and supply of stationeries like Audit Reports, Board Meeting Notices, Annual Administration Report, Visiting Cards, Invitation Cards, Letter heads, Monthly Passes, Scribbling Pads, Index Sheet forms, Board Meeting Vokalath Forms, Enquiry Notices, New Year Greeting Cards and Ticket books for Kadamba Transport Corporation (Goa) have been takenup REVENUE EARNED BY DOING OTHER ORGANISATION JOBS: During the year under report KST press has taken up the printing work of other Transport Undertakings such as NWKRTC, NEKRTC and BMTC. It has also takenup the work of Kadamba Transport Corporation (Goa) and British Library earned an amount of Rs lakh. The details are shown in Table

69 TABLE 40 (Rs.in Lakh) Sl. No. Organisation Revenue earned by supplying tickets Revenue earned by supplying stationeries Total 1 B.M.T.C N.E.K.R.T.C N.W.K.R.T.C Total Supply of tickets & stationery items for Kadamba Transport Corporation and British library 6.77 Total (1 to 4) SCRAPPING OF PLANT & MACHINERIES: During the year machinery an amount of Rs /- have been earned by selling the scrapped DETAILS OF RAW METERIALS PURCHASED & CONSUMED: The details of raw materials purchased and consumed during the year compared to previous year are as under. Sl. No. 1 Description Paper used for printing of tickets in self driven rotary & letter press ticket machines kg kg. 2 Paper used for printing of stationery kg kg. Total kg kg. 3 Expenditure incurred on purchase of Raw materials like Ink, Paper, Nylo plate, Spare parts, ETM reels, computer stationery, pay slips, advance reservation tickets etc. Rs lakh Rs lakh LAW: The Corporation has 8400 cases pending before various Courts as on These cases have been pending from the level of Trial Courts, High Court and Supreme Court. The Trial Court cases are dealt at Divisional level by the Law Officers/Assistant Law Officers working at the Divisional level by coordinating with the Panel Advocates. Appeals, Writ Petitions and cases before Supreme Court are dealt at the Law Department at Central office level. The above cases comprise of Labour Court cases, Motor Vehicle Claim cases, Workmen s Compensation, Gratuity, Consumer and Commercial cases original suits etc

70 M.V.C cases pending before the MACTs : As on , 3761 MVC cases were pending before various MACTs. During the year under report 1496 cases were received, * cases have been disposed off, and out of which 482 cases are decided in favour of the Corporation and 1141against the Corporation. The Divisionwise details are furnished in Table TABLE- 41 Division Pending as on Received Disposed during the year during the year For Against Total Pending as on Bangalore Central * 406 Ramanagara Tumkur Kolar Chikkaballapura Mysore city transport Mysore Rural Mandya Chamarajanagar Hassan Chikka magalore Mangalore Putur Davangere Total * 3600 *Total Cases transferred Matters pending before the Labour Courts/Industrial Tribunal : 2330 cases were pending as on and during year 973 cases were received. 415 Labour Court cases are decided in favour of KSRTC as against * disposals during the year. The Divisionwise details are furnished in Table

71 TABLE- 42 Division Pending as on Received Disposed during the year during the year For Against Total Pending as on Bangalore Central Ramanagara Tumkur Kolar Chikkaballapura Mysore city transport Mysore Rural Mandya Chamarajnagara Hassan Chikkamagalore Mangalore Putur Davangere Total * 2516 *Total Cases transferred Original suits pertaining to Commercial establishments and land matters: As on , there were 22 Original Suits pertaining to Commercial establishments and Land Matters pending at Divisional level, 16 cases were received during Out of these cases two case were disposed in favour of the Corporation and 35 cases are pending as on Divisionwise cases of Commercial establishments and land matters pending are given at table

72 TABLE- 43 Division Pending as on Received Disposed during the year during the year For Against Total Pending as on Bangalore Central Ramanagara Tumkur Kolar Chikkaballapura Mysore city transport Mysore Rural Mandya Chamarajnagara Hassan Chikkamagalore Mangalore Putur Davangere Total Gratuity Matters Pending at the Divisional level: There were 870 gratuity cases of the divisions pending before various Controlling authorities and Appellate authorities at High court as at the end on cases were received during the year As at the end of , 354 cases have been disposed, out of which 89 cases are decided in favour Corporation during year under report. Divisionwise Gratuity cases pending are given at table-43a

73 Division Pending as on TABLE- 43a Received Disposed during the year during the year For Against Total Pending as on Bangalore Central Ramanagara Tumkur Kolar Chikkaballapura Mysore city transport Mysore Rural Mandya Chamarajnagara Hassan Chikkamagalore Mangalore Putur Davangere Total Cases pending before the High Courts and Supreme Courts : Further, the number of cases pertaining to Accident, Service, Labour and Commercial Matters disposed in favour/against KSRTC and pending before High Court/Supreme Court as on and percentage of success rate before High Court for the period from to are shown in Table 44and Table-45 respectively. Two gratuity cases were pending before supreme court Sl. No 1. Accident Matters Particulars Cases pending as on TABLE -44 No of cases disposed Received during the year during the year Favour Against Total Pending as on MFAs before High Court SLPs before Supreme Court Service Matters WPs/WAs before High Court SLPs before Supreme Court Labour Matters WPs/WAas before High Court SLPs before Supreme Court Commercial Matters WPs/WAs in High Court SLPs before Supreme Court Total High Court cases Total Supreme Court cases

74 As on , 50 gratuity cases were pending in High court. During the year , 39 cases are received and 24 cases disposed, out of which 19 cases decided in favour of Corporation and 65 cases are pending as on Table 45 Percentage of success rate of cases before High Court Labour 77.3% Service 96.8% Accident (MFA) 31.4% Commercial 77.8% Gratuity 79.2% Overall 52.5% MARKETING & COMMUTER RELATIONS: Redressal of passenger grievances, dissipating information regarding services, formation of package tours and innovating new market for the services. Marketing Strategies adopted during the year is as under Branding: Successfully launched Airavat superia and Airavat bliss with attractive branding, Popularity through wide publicity on face book, twitter, KSRTC website, etc. Live TV was introduced in Airavat Club Class buses. Wide publicity given through the TV/ Radio and other media about Corporation services and facilities to improve the revenue. 20-second spots/20/25 min. documentary film/20min. films were prepared about the services of the Corporation and Publicity given through print and electronic media. Training on soft skills was organized for crew to enable them to build good communication skills to interact with passengers. Processed for Trademark and Copyright to protect KSRTC name, brand and design of branded services

75 Organized road shows for our commercial space for renting KSRTC Bus terminals at Kuvempunagar. Advertised in leading websites like magic bricks, India property.com, and 99acres.com. Advertising on blinds behind driver seat was implemented. Branding Mysore ITS (Mysore Intelligent Transport, as MITRA.This was done by inviting suggestions from facebook fans of KSRTC. The person who suggested was rewarded during the launch. Poster and advertisement material, were got designed by Ogilvy & Mather conveying core values of KSRTC safety, convenience reliability etc. Hoardings were put up in bus stations, near Indian Express and other places. Online/offline visibility and awareness was increased to enhance brand value of KSRTC and Airavata services

76 Surveys: To study the market and to get passenger feedback following surveys were conducted. Conducted several surveys on exploring new markets to give better service to citizen. Taken initiative in conducting market research for premium segment and rural segment through reputed market research consultants. Based on the findings of the survey, following initiatives have been taken up. Proposal to start pick up facility through taxies by inviting tenders Proposal to provide entertainment facility in rural buses. Increase Booking in AWATAR Network coverage: Opened counters at IT campuses viz, Infosys, embassy Golf links. The response from IT sector was overwhelming. To improve the visibility and network of booking, action taken to select M/s. Via, Suvidha, Redbus,Bus India.com, via flightraja,etc as master franchisees. It can be seen that complaints on refunds are reduced as action is taken to automate refunds. In awatar application in the event of failed transaction enabled bulk refund facility for cancellation of tickets Increase Booking in AWATAR Network coverage: Opened counters at IT campuses viz, Infosys, embassy Golf links. The response from IT sector was overwhelming. To improve the visibility and network of booking, action taken to select M/s. Via, Suvidha, Redbus,Bus India.com, via flightraja,etc as master franchisees. It can be seen that complaints on refunds are reduced as action is taken to automate refunds. In awatar application in the event of failed transaction enabled bulk refund facility for cancellation of tickets Website: KSRTC Website: Implementation of website, concentrating more on user friendly booking interface for online users. Website is designed in a way it highlights popular tourist destinations for repeat visitors for ease of booking. Dynamic service search facility: Implemented dynamic service search facility on KSRTC home page to the passenger to know more about service availability, types of services, arrival and departure timings etc.,

77 Website Updation: Implementation and maintenance of KSRTC website through Content Management system for dynamic data Updation on static pages. Website Updation is done as and when the data is received from the various departments. Website campaign: Created a design, implemented and deployed Banners on the website on every occasion to promote any special service details, peak season campaign, and loyalty programs etc., Digital Media and Social Media Marketing: Implemented and maintained digital media and social media marketing to create online presence. campaign: Implemented and sending s/newsletter to all registered users through Campaign to promote offers and to create bonding with KSRTC. Created the design/creative, developed the page and sent the mail to all registered users. Search Engine Optimization: Implemented SEO to increase page rankings in all popular search engines, for keywords related to bus transport and for top destination on both Offsite and Onsite optimization

78 Google Adwords: Text and image ads: Implemented Google adwords campaign for KSRTC services on Google Search engine as a sponsored link on Google. Around 9 campaigns started in KSRTC account with 2374 nos. of Keywords. Ads on Google Places : Implemented Google ads for KSRTC reservation counters as sponsored link to facilitate users to get information about KSRTC reservation counters on Google places. Google Ads for Call Centre for Call Extension: Implemented Google ads for Call Centre to make awareness of our customer service. Map based services: Counters : Implemented all the KSRTC reservation counters on Google maps to provide complete details of the location of ticketing counter to the passenger. Uploaded the picture of pickup/boarding pints.through Map based locators able to facilitate passenger to get the details including Contact Name, Postal address, Landline, Mobile number etc of the counter. Dynamic Map based service search : Implemented Dynamic map based booking facility for the online user to provide information about services operated through Google Map. It displays route schedule, number of services, timings, via place, distance, pickup points and other travel related details

79 Mobile campaign: Implemented Mobile Marketing, to engage commuters with updates and messages, remind commuters about schedules and delays, sending m-ticket, SMS alerts on ticket confirmation and cancellation etc Green Evolution in e-ticket: Implemented & popularised the Paperless ticketing, Passenger can now travel in the bus by showing SMS delivered to them on confirmation of the tickets booked, contributing to greener earth Feedback Management: Social Media Marketing : Social media marketing is successfully implemented for effective/constant communication with the online users. Social media channels used are Facebook, Twitter, YouTube, LinkedIn, Google Plus etc., Tweets on twitter, Facebook and other social network are updating regularly. CRM with Call Centre: Call centre is successfully implemented to create Better Customer Relations with Commuters and the same is integrated with AWATAR Online reservation System. Regularly monitoring issues which are pending on part of KSRTC

80 Online chat: Implemented Online Live Support 24/7 service on website as a pilot run to facilitate online real time support for any queries on booking/cancellation of tickets Loyalty programs: Implemented new loyalty scheme for Rewarding frequent commuters. Implemented loyalty scheme in AWATAR application successfully, to reward frequent traveler Prayanothsava- Travel More Save More scheme, which offers 30% discount for the 4 th travel with KSRTC and for the benefit of commuters to avoid the weekend rush, Prayanothsava-beat the weekend rush scheme is implemented, which offers 10% discount on ticket fare for the Commuters who travel from Tuesday to Thursday. Implemented new Reward Scheme for the first time in KSRTC for top 20 online users, one who booked maximum number of tickets through AWATAR application by issuing appreciation letters and free passes for return trip Other work related to Online marketing & online presence: Maintenance of website and keyword of KSRTC from website hackers and processing for legal notice. Creating branding of KSRTC related words in the online media presence. Online reservation system gained more popularity and enabled users to book a ticket through various mode of booking viz., ebooking, counter booking, franchisee booking, mobile booking etc.,