KARNATAKA STATE ROAD TRANSPORT CORPORATION CENTRAL OFFICE : BANGALORE Annual Administration Report

Transcription

1 KARNATAKA STATE ROAD TRANSPORT CORPORATION CENTRAL OFFICE : BANGALORE Annual Administration Report Planning & Statistical Department

2 Published by : Managing Director, Karnataka State Road Transport Corporation, K.H.Road, Shanthinagar, Bangalore Compiled by : Chief Planning & Statistical Officer, Karnataka State Road Transport Corporation, K.H.Road, Shanthinagar, Bangalore Printed by : Controller of Printing & Stationary, Karnataka State Road Transport Press, K. H. Road, Shanthinagar, Bangalore

3 KARNATAKA STATE ROAD TRANSPORT CORPORATION K.H. Road, Shanthinagar : Bangalore No. KST:CO:PLN & STAT: 748 : Date: To The Principal Secretary to Government, Transport Department, Govt. of Karnataka, M.S Building, Bangalore Sir, As required under Section 35(2) of the Road Transport Corporation Act 1950, the 53 rd Annual Administration Report of the Karnataka State Road Transport Corporation for the year , together with the relevant statistical data and financial statements, is submitted herewith. Yours faithfully, Sd/- (RAJENDER KUMAR KATARIA) MANAGING DIRECTOR.

4 Sl. No. INDEX PARTICULARS 1 Introduction 1 2 Management 6 3 Administration 9 4 Operations 14 5 Auto engineering 26 6 Stores 32 7 Finance 34 8 Civil engineering 51 9 Labour Security & vigilance Environment initiatives Information technology General 69 Schedules : 1 Schedule A Meetings attended by the Board Directors 86 2 Schedule B Divisionwise Depots, Bus stations & Control points 3 Schedule C Fare structure 90 4 Schedule D Casual contract rates 91 5 Schedule E Categorywise pay scales 92 6 Schedule F Depreciation 97 Appendixes : 1 Depots, Schedules, Schedule Kms, Routes and Route Kms, as on Operational Kms Fleet, Vehicle utilization and Average seating capacity as on PAGE NO. 4 Vehicles held & fleet utilization Staff position as on Performance of fuel & tyres Production Regional Workshops Quality of services Performance of Battery, Engine and FIP Balance sheet as on Accounting policies Profit & Loss account for the year ended Net revenue appropriation account for the year ended Capital expenditure for the year

5 CHAPTER-1 INTRODUCTION 1.1 PERIOD COVERED: This is the fiftythird Annual Administration Report of the Karnataka State Road Transport Corporation covering the activities of the Corporation for the financial year i.e., from 1 st April 2013 to 31 st March MANAGEMENT: The amended RTC Act 1982 provides for the Management of the Corporation by the Board of Directors. The Board of Karnataka State Road Transport Corporation as on 31 st March 2014 consisted of 13 Directors out of which one Director was non-official Director and also the Chairman, while the remaining 12 Directors were official Directors. Among Official Directors, one Director represented the Central Government. All the Directors are appointed by the State Government. 1.3 ADMINISTRATIVE SET UP: During the year , three new Depots have been commissioned viz., Vijayanagara Depot on attached to Mysore (city transport) Division, Mysore -Depot-3 on attached to Mysore Division and Hassan Depot-2 on attached to Hassan Division. Thus as on , KSRTC had 15 Divisions (14 operating Divisions and Kempegowda Bus Station Division) with 78 Depots under its jurisdiction besides 2 Regional Workshops, 3 Civil Engineering Divisions, one Printing Press, one Central Training Institute, 2 Regional Training Institutions and a Hospital. 1.4 PASSENGER AMENITIES AND FACILITIES: The Corporation has accorded high priority to provide increased amenities to the travelling public. As on , there were 145 permanent bus stations besides, 31 rural wayside shelters and 125 city pick-up shelters. The long distance express and non-stop services were further augmented to meet the needs of the travelling public. In order to provide more comfort to traveling public, 801 Mofussil (NAL), 52 Grameena Karnataka Sarige, 102 City, 34 Rajahamsa and 45 Volvo Multi-axle totalling to 1034 new buses were inducted during the year. As on , in all 1322 long distance routes were in operation with route length ranging from 120 Kms. to 1078 Kms. The Corporation has operated 2897 ordinary, 3496 express, 6 semi-deluxe, 315 Rajahamsa, 2 Rajahamsa A/C, 53 Karnataka Vaibhav, 60 Non-A/C Sleeper, 56 Corona / Corona Sleeper, 214 Airavatha (Volvo), 130 Multi-axle (Volvo), 6 Volvo Bliss/Superia, 10 Mercedez Benz, 20 Mercedez Benz Multi-axle, 41 Volvo (City), 177 City, 41 Marcopolo, 154 Semi-Low Floor and 113 Suburban services as on Also Marcopolo and semi-low floor type of vehicles are being operated on city and suburban routes

6 1.5 OPERATIONAL EFFICIENCY: The operational results in respect of vital parameters during compared to are as under: 1. Increase in effective Kms. to lakh during as compared to lakh of Maintaining average vehicle utilization at previous year s level at 359 Kms. 3. Increase in tyre life to kms during from Kms. of Deterioration in fuel efficiency with KMPL of 4.76 during as compared to 4.80 of Rate of breakdown per 10,000 kms was static at 0.04 during the year at last year s level. 6. Increase in the rate of accident per lakh Kms. to 0.13 during the year from 0.12 of Increase in earning per kilometer (on Traffic Revenue)(EPKM) to paise during the year from paise of During the year , the Corporation sustained a loss of Rs lakh as against a profit of Rs lakh earned during INDUSTRIAL RELATIONS: Five meetings were held between the management and the labour representatives during the year in order to resolve the issues and demands of the labour and to maintain harmonious relationship. No strikes/ Dharani/Satyagraha was reported during the year. The Corporation has been extending medical, housing and other welfare benefits to its employees, in addition to other facilities for cultural and sports activities 1.7 ANNUAL OPERATING PLAN : Every year the Corporation formulates its Action Plan for taking steps to improve performance efficiency. Norms are fixed not only to bring down the cost of operations, but also to improve various operational parameters. The highlights of re-revised AOP are as follows. It is proposed: 1) To augment 209 schedules. 2) To achieve KMPL of ) To achieve of vehicle utilisation of 362 Kms. 4) To achieve tyre life of Kms. 5) To add 1103 new vehicles ( including 293 fully built JnNURM buses) to the existing fleet by replacing 810 old vehicles which are not fit for operation. 6) To operate lakh effective kms, there by registering a growth of 2.7%. 7) To earn gross revenue of Rs lakh. (excluding subsidy to be received from Govt.) 8) To contain cost of operations at Rs lakh. 9) To limit losses at Rs lakh on gross revenue (excluding subsidy to be received from the Govt.). 10) To earn an EPKM of paise on traffic revenue. 11) To contain CPKM at paise. 12) To complete depot construction work at Periyapatna, Sulya, Hosadurga, Sidlaghatta, Madugiri, Koppa, Sringeri, Vijayapura, Channagiri and Hiriyur. 13) To construct 27 new bus stations

7 1.8. ANNUAL PLAN : The total capital expenditure incurred by the Corporation during the year for its developmental activities was Rs lakh as against the proposed amount of Rs lakh as per revised budget estimates bus bodies were built during The programme of capital expenditure during the year are shown below in table-41. Table-41 (Rs.in lakh) Sl. No. Programme Proposed Actual 1 Land and Buildings Passenger Buses & Dept.Vehicles Environment Equipments Plant, Machinery,Equipment, Computer Hardware, Software and ETMs etc JnNURM 1) GEF-SUTP 2) Civil work 3) Rolling stock Total The Corporation in its budget estimates has a capital expenditure programme of Rs lakh. The Corporation has availed a loan of Rs lakh from the commercial banks and other financial institutions during the year It has planned to avail a similar loan of Rs lakh during the year ***** - 3 -

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10 CHAPTER-2 MANAGEMENT 2.1 COMPOSITION OF THE BOARD OF DIRECTORS: As on 31 st March 2014, the Board of Karnataka State Road Transport Corporation consisted of 13 Directors, including the Chairman. Out of 13 Directors, 12 Directors were Official Directors. Among the Official Directors, one Director represented the Central Government. All the Directors were appointed by the State Government. The Metropolitan Commissioner, BMRDA, Government of Karnataka is being invited to attend the Board Meetings as Invitee as required under Section 19(a) of BMRDA Act CHANGE OF BOARD DIRECTORS DURING THE YEAR : 1. Sri. Ramalingareddy, Hon ble Minister for Transport, Government of Karnataka was appointed as Director and Chairman on the Board of KSRTC vide Government Notification No: ÁjE 30 Á ÀA ÉÃ2013 dated: Sri. P.N.Srinivasachari,IAS., Principal Secretary to Government, Transport Department, was appointed as Director on the Board of KSRTC vide Government Notification No: ÁjE 05 Á ÀA Éà 2014 dated: Sri.I.S.N. Prasad,IAS., Principal Secretary to Government, Finance Department was appointed as Director on the Board of KSRTC vide Government Notification No: ÁjE 56 Á ÀA Éà 2013 dated: Smt. Khusuboo Goel Chowdhari,IAS., Managing Director, NWKRTC, Hubli, was appointed as Director on the Board of KSRTC vide Government Notification No: ÁjE 17 ªÁF Éà 2013 dated: Sri.K.Amaranarayana,IAS., Commissioner, Transport & Road Safety, Bangalore, was appointed as Director on the Board of KSRTC vide Government Notification No: ÁjE 45 Á ÀA Éà 2013 dated: Sri.B.N.S.Reddy,IPS., Director (Security & Vigilance), KSRTC and Sri.G.Ramesh,IPS., Director (Security & Vigilance), BMTC, was appointed as Director on the Board of KSRTC vide Government Notification No: ÁjE 46 Á ÀA Éà 2013 dated: Sri.Umesh H.Kusugal.,KAS., Managing Director, NWKRTC, Hubli was appointed as Director on the Board of KSRTC vide Government Notification No: ÁjE 25 ªÁF Éà 2013 dated: Sri.P.K.Subbaiah.KAS., Director (P&E), KSRTC, Bangalore was appointed as Director on the Board of KSRTC vide Government Notification No: ÁjE 50 Á ÀA Éà 2013 dated: With the above changes, the following was the composition of the Board of Directors of K.S.R.T.C. as on

11 Sl. No Name & Address SRI. RAMALINGAREDDY, Hon ble Minister for Transport, Govt. of Karnataka and Hon ble Chairman, KSRTC, Central Office, Bangalore. SRI. P.N. SRINIVASACHARI, IAS., Principal Secretary to Government, Transport Department, M.S.Building, Government of Karnataka, Bangalore. Sri.I.S.N. PRASAD, IAS., Principal Secretary to Government, Finance Department, Government of Karnataka, Vidhana Soudha, Bangalore. SRI. N.MANJUNATHA PRASAD, IAS., Managing Director, KSRTC, Central Office, Bangalore. SRI. ANJUM PARWEZ, IAS., Managing Director, BMTC, Central Office, Bangalore. SRI. AMARANARAYANA, IAS., Commissioner, Transport and Road Safety, M.S.Building, Government of Karnataka, Bangalore. SRI. B.N.S.REDDY, IPS., Director (Security & Vigilance), KSRTC, Central Office, Bangalore. SRI. G.RAMESH, IPS., Director (Security & Vigilance), BMTC, Central Office, Bangalore. SRI. NANDAN SINGH, Deputy Secretary (Transport), Ministry of Road Transport & Highways, Room No.141,Transport Bhavan, Sansad Marg, Government of India, New Delhi. SRI. UMESH H. KUSUGAL, KAS., Managing Director, NWKRTC, Central Office, Hubli. SRI. G.N.SHIVAMURTHY, KAS., Managing Director, NEKRTC, Central Office, Gulbarga. Official / Non-official CHAIRMAN (Non-official) DIRECTOR (Official) DIRECTOR (Official) DIRECTOR (Official) DIRECTOR (Official) DIRECTOR (Official) DIRECTOR (Official) DIRECTOR (Official) DIRECTOR (Official) (Central Govt. Representative) DIRECTOR (Official) DIRECTOR (Official) - 7 -

12 12 SRI. P.K.SUBBAIAH,KAS., Director(P & E), KSRTC, Central Office, Bangalore. DIRECTOR (Official) 13 SRI. S.PADMANABHAN, Director(Finance) cum-fa, KSRTC, Central Office, Bangalore. DIRECTOR (Official) 1 Metropolitan Commissioner, BMRDA, Government of Karnataka, No.1, Ali Asker Road, Bangalore. INVITEE (Official) 2.3 NUMBER OF MEETINGS CONDUCTED, SUBJECTS PLACED AND RESOLUTIONS PASSED DURING : Four meetings of the Board of Directors were conducted during the year During the said period, 86 subjects were placed before the Board and 76 resolutions passed (including one resolution passed by circulation). 2.4 MAIN COMMITTEE: No Main Committee was constituted during the year Statement showing the information regarding the number of Board meetings attended by the Directors/ Invitee during the year is given in Schedule-A. ***** - 8 -

13 CHAPTER-3 ADMINISTRATION 3.1 SET-UP: During the year , three new depots have been commissioned viz., Mysore Rural Depot-3 on attached to Mysore Division, Vijayanagara Depot on attached to Mysore City Transport Division and Hassan Depot-2 on attached to Hassan Division. During the year new bus station at Chinakurali attached to Mandya Division was completed and started functioning. Further, Moodabidri control point which was under the administrative control of Puttur division was transferred and brought under the administrative control of Mangalore division. With this, the Corporation had 78 depots, 145 bus stations, 66 control points and 31 rural wayside shelters under its network of operations spread over 15 divisions (14 operating divisions and one bus station division) as at the end of The divisionwise information regarding number of depots, bus stations and control points as on are furnished in Table 1 and their list in Schedule-B respectively. TABLE -1 Sl. No. Division No. of depots No. of bus stations No. of control points 1 Bangalore Ramanagar Tumkur Kolar Chikkaballapura MCTD Mysore (Rural) Mandya Chamarajanagar Hassan Chikkamagalur Mangalore Puttur Davangere KBS TOTAL

14 3.2. STAFF POSITION AND STAFF RATIO: Staff position: permanent employees were on roll on as against employees as on in the Corporation. The categorywise break-up of total staff is given in Table-2. TABLE-2 Sl. No. Category No. of Employees As on As on a) Regular Employees Class-I and II Officers b) Class-III and IV Officials: Driver Conductor Drivers-cum-Conductor Traffic Supervisor Mechanical Administration Civil Engineering Printing Press Total Class-III & IV Total Regular Employees (a+b) The strength of Class-I & II officers was 379 and accounted for 0.98% of the total permanent staff of the Corporation. The ratio of officers to staff was 1:101 as on Recruitment: During the year under report 113 Officers (Class-II), 45 Supervisors, 3616 Drivers-cum-Conductors, 226 Driver-cum Conductor (SC back log) and 412 Security Guards were recruited. The post of Chief Security and Vigilance Officer (Class-I Senior) was upgraded to (Class-I Selection grade) and a new post of Joint Chief Security and Vigilance Officer (Class-I Senior) was also created Staff ratio: The total staff strength (regular) working in the Corporation was for operating 7791 schedules as at the end of the year. The divisional staff ratio per schedule was The overall staff ratio of the Corporation per schedule (including the staff employed at the regional workshops and other central units) increased from 4.90 as on to 4.98 as on The details of staff ratio as on the last day of the year under report with comparative figures for the previous year are given in Table-3. The divisionwise staff ratio per schedule, per vehicle held, per vehicle on road and effective kilometers performed per employee per day are given at Appendix

15 TABLE-3 Sl. No. Units As on As on Staff Staff Ratio per Sch. Staff Staff Ratio per Sch Operating divisions Regional workshops Other central units Total As at the end of the year, there were 7336 employees belonging to SC and 1948 employees belonging to ST on the rolls accounting to 18.92% and 5.02% respectively to total employees. The categorywise working position of the SC and ST employees in the Corporation as on is indicated in Table - 4. TABLE-4 Sl. No. Category Employees as on Employees as on Total SC ST Total SC ST 1 2 Class-I & II Officers Class-III & IV Officials : a) Traffic: i) Driver, Conductor & Dr. cum-conductor. ii) Traffic Supervisory b) Mechanical c) Administration & Others Total The details of male and female employees in the Corporation during the year and is given in Table -4a. TABLE -4a. Year Running staff (Driver / Cond/ Dri.-Cum- Cond.) Work shop staff Officers (Admn.) Supervisors Others (Nonsupervisors) Male Female Total

16 3.3 TRAINING SCHEME AND FACILITIES: During the year training to employees and officers belonging to various categories was imparted in all the three training institutes of the Corporation situated at Bangalore, Mysore and Hassan. The details of number of officers and employees trained are given in Table- 4b. Table-4b Sl.No. Category Number of trainees 1 Officer Driver Driver-cum-Conductor Mechanical Other category Sponsored to other agencies like CIRT, NPC, IPE,DPE,NIPM etc. 236 Total Foreign tour under various schemes, projects to students and training to private drivers. Two officers were sent to Malesia to know about the construction of bus terminals, sponsored by KSRTC. One officer was sent to Toronto, Curitiba & Brazil for Transit Oriented Development Programme sponsored by WB/GEF. Four officers were sent to Switzerland for the 60 th UITP World Congress Meet, under the sponsorship by ASRTU corpus fund scheme. 71 students of various courses such as BBM, MBA, MSW, M.Com, M.Sc, MFA, MCA, BE and P.hd were permitted at central office for project reports for their academic purpose private persons and sponsored candidates were trained in HPV driving on payment of prescribed fee. 3.4 DISCIPLINARY CASES AND THEIR DISPOSAL: The details of disciplinary cases and their disposal during the year as compared to previous year are shown in Table

17 TABLE 5 Sl. No. Particulars No. of cases pending as on the last day of the year No. of cases detected during the year a) Conductors b) Drivers c) Drivers-cum-Conductor d) Other Staff Total (a to d) No. of cases finalized: a) Dismissed/ Discharged/ Terminated/Removed b) Suspended {As a specific punishment} c) Fined d) Other punishments Total (a to d) No. of cases pending as on the last day of the year Unit heads are the disciplinary authorities for major punishment for class III & IV employees working in the units (excluding supervisory staff). The depot managers and other divisional level officers are empowered to impose minor penalties on class-iii & IV employees coming under their administrative control. 3.5 RULES & REGULATIONS OF KSRTC: The following rules/regulations are in force in KSRTC. 1. KSRTC Gratuity Regulations ( ). 2. KSRTC Rules KSRTC Employees Leave Rules KSRTC Employees Contributory Provident Fund Regulations KSRTC Employees Medical Attendance Regulations KSRTC Servants Conduct & Discipline Regulations KSRTC Servants Payment of Advance for purchase of Motor Car/ Cycle/Scooter & Bicycles Regulations KSRTC Employees Promotion and Pay Regulations KSRTC Cadre & Recruitment Regulations KSRTC Employees Premature Retirement Regulations KSRTC Employees Deputation outside India Regulations KSRTC Employees Compulsory/Voluntary Retirement Regulations KSRTC Employees Performance Appraisal Report Regulations KSRTC In-Service Recruitment Scheme 1997 with respect to Class II Post. 15. KSRTC In-Service Recruitment Scheme 2009 with respect to Class III Supervisory Post. 16. Grant of Extra-ordinary Leave without Wages Scheme to the Employees of the Corporation. *****

18 CHAPTER-4 OPERATIONS 4.1 NATIONALISATION SCHEME: During the year , no new scheme of nationalization was taken up. However, the repeal of the Contract Carriages (Acquisition) Act 1976 and 2003 by the Government allowing private operators to operate as contract carriages throughout the state is continued. Out of 8030 villages in nationalized sector KSRTC provided services to 7967 villages, and in non- nationalized sector out of villages, services were provided to 6329 villages. out of villages in both nationalized and non-nationalized sector, services were provided to villages. The total percentage of services provided is in the order of OPERATIONS: Operational jurisdiction of the Corporation is in 17 districts (106 Taluks) in the State of Karnataka. Major part of operations is in rural area. Operated 7791 schedules covering Kms per day as on as against 7396 schedules and Kms as on Achieved a growth of 5.3 % in schedules and growth of 5.3% in schedule Kms over previous year. In Mysore city, 236 city, 113 suburban and 31 Volvo (city) services were operated. Also during the year, 50 city services in Tumkur, 16 city services in Kolar, 5 city services in Chikkaballapura, 11 city services in Mandya, 24 city services in Hassan, 5 city services in Chikkamagalur, 10 city Volvo services in Mangalore and 31 city services in Davangere were operated. 4.3 ROUTES, ROUTE KMs, SCHEDULES & SCHEDULE KMs: The Corporation operated 5912 routes with an average route length of 95.6 Kms as on The details of routes, route kilometers, schedules and scheduled kms. operated as on with comparative figures of previous year are given in Table-6 and the divisionwise details are given at Appendix-1. TABLE-6 Sl. No. Factor As on 31 st March Variation over revious year Actual % age 1 No. of routes Route kilometers Avg. route length (in kms.) No. of schedules Daily schedule Kms

19 4.4 INTER-STATE ROUTES: Operation of inter-state services on reciprocal basis was continued during the year also. The details of operation of inter-state services on reciprocal basis with the five neighbouring states are indicated in table 7. TABLE 7 Sl. No State No.of routes No.of schedules Sch. kms. operated within the State Sch. kms. operated out side the State Total scheduled kms. 1 Maharashtra Andhra Pradesh Tamilnadu Kerala Goa Pondicherry Total CITY/ SUBURBAN SERVICES: City/Suburban services are in operation in the city of Mysore. City services were introduced to the cities of Tumkur, Kolar, Chikkaballapura, Mandya, Hassan, Chikkamagalore, Mangalore and Davanagere during the year Operation of City/Suburban schedules as on represented 3.95% of the total schedule kms. The extent of City/Sub-urban operations by the Corporation as on is indicated in Table-8. TABLE 8 Sl. No. City As on Routes Route kms Schedules Scheduled kms. 1 Mysore Tumkur Kolar Chikkaballapura Mandya Hassan Chikkamagalur Mangalore Davanagere Total % to total services

20 4.6.0 MOFUSSIL SERVICES : Mofussil services operated by the Corporation were scheduled to cover Kms daily as at the end of the year under report, which formed 96.05% of the total operations. Besides the operation of ordinary services in rural areas, the Corporation operated some of the services as Ordinary, Express, Semi-deluxe, Rajahamsa, Rajahamsa A/C, Karnataka Vaibhav, Corona Sleeper, Non- A/C Sleeper, Airavatha (Volvo), Multi axle(volvo, Mercedez Benz), Mercedez Benz and Bliss/Superia services. The extent of such operations as on are shown in Table 9. TABLE 9 Sl. No. Type of service Schedule kms. % to total mofussil services % to total operations 1 Ordinary Express Semi-deluxe Rajahamsa Rajahamsa A/C Karnataka Vaibhav Corona sleeper Non- A/C sleeper Airavat (Volvo) Multi-Axle (Volvo) Mercedez Benz Bliss/Superia Total Long Distance and Night Services: The Corporation continued to operate long distance services providing direct and quick transportation between Bangalore and various district headquarters and other important places within the state and in the neighbouring states long distance routes with route length ranging from 120 Kms to 1062 Kms were in operation as on Some of the long distance services were operated as night services connecting all district headquarters besides other important places in and outside the state Express and Non-stop Services : Express services are continued to be operated by the Corporation with limited number of stops to provide quick and direct transport facility with fare slightly higher than the ordinary services with a view to reduce journey time and avoid change over. Non-stop services have also been continued to be operated on selected routes where direct passengers are more, to reduce the journey time, which also cause savings on staff cost as these services are operated by deploying Driver cum-conductor i.e, without Conductor, (eg., Bangalore - Mysore, Bangalore-Tumkur, Bangalore - Kolar, Bangalore - KGF and Bangalore Chennai etc.,), totaling to 115 services as on Express services were in operation as ,covering Kms. daily, accounting 53.32% of the daily kms. operated on mofussil routes by the Corporation

21 4.6.3 Premier Services: To meet the needs of affluent sections of the travelling public and also to provide a comfortable journey particularly during night, the Corporation operates premier services such as Rajahamsa, Rajahamsa A/C, Karnataka Vaibhav, Corona Sleeper, Non-A/C Sleeper, Airavatha (Volvo), Multi-Axle (Volvo), Mercedez Benz and Bliss/Superia Services. 6 Semi-deluxe, 315 Rajahamsa, 2 Rajahamsa A/C, 53 Karnataka Vaibhav, 60 Non-A/C Sleeper, 44 Corona Sleeper, 214 Airavatha (Volvo), 130 Volvo Multi-Axle, 20 Mercedez Benz Multi-Axle,10 Mercedez Benz and 41 Volvo (city) services were in operation as on Public Private Partnership : Private agents are appointed to book tickets in advance through computerized and manual system in Karnataka and neighbouring states of Tamilnadu, Kerala, Goa, Maharashtra, Andhra Pradesh and Pondicherry. 4.8 FARE STRUCTURE: During the year , bus fares were increased by 10.5% on an average or 7.14 Paise/passenger km. w.e.f 15/ The details of fare structure is furnished in Schedule- C. 4.9 ADVANCE BOOKING & RESERVATION FACILITIES: To enable passengers to avail ticket at their locality, the system of AWATAR (Any Where Any Time Advance Reservation of tickets) for advance booking of seats throughout the state of Karnataka and also at important places in neighbouring states was continued during the year also. As at the end of , there were totally 796 counters. 122 counters (21 in Bangalore city, 32 in other places of KSRTC, 47 counters in the area of NWKRTC, 12 counters in the area of NEKRTC, 2 counters in Andhra Pradesh, 2 counters in Maharashtra, 4 counters in Tamilnadu and 2 counters in Kerala) are run by the three Corporations. 674 counters (161 in Bangalore city, 210 in KSRTC jurisdiction, 51 in NWKRTC jurisdiction, 68 in NEKRTC jurisdiction, 182 in the areas out side the state of Karnataka, 1 each of Bangalore one and Master franchisee) are run by the private agents. Out of 182 counters in the neighbouring states, 33 counters were in Andhra Pradesh, 7 counters in Goa, 44 counters in Kerela, 39 counters in Maharastra and 55 counters in Tamilnadu, mainly to facilitate the general public to reserve their seats in advance for their journey where traffic generation is considerably high. Advance booking of tickets facility is available with full fare plus the reservation charge of Rs.5/- per seat for fare less than or equal to Rs. 200/- and Rs.10/-for fare more than Rs.200/-. The system of booking of seats 30 days in advance at the window booking counters in bus stands and private reservation counters has been continued. During the year total no of seats booked through AWATAR was and revenue earned was Rs crore as against seats and revenue earned of Rs crore respectively during previous year. The average seats booked and revenue realized per day from AWATAR advance reservation system during the year is as under. Factors Avg. no. of seats booked/day Avg. revenue/day Total bookings lakh On line booking lakh

22 4.10 PROGRESS OF OPERATIONS: The Corporation continued further consolidation of existing services during the year Divisionwise achievement in key areas of operation is furnished in Appendix-2. Some salient features are summarized in the following paragraphs. a) Kms covered: The details regarding kms operated with comparative figures of previous year are shown in Table 10. TABLE 10 Sl. No. Particulars Period Variation over previous year Actual %age 1 Kms.operated: (in lakh) a) Gross b) Effective c) Dead Percentage of dead Kms.to effective kms Avg.daily service kms. (in lakh) The total service kms operated during is lakh as against lakh kms operated during The average daily service kms increased by 4.92% i.e. from lakh kms to lakh kms during The percentage dead kms to effective kms for the year was 4.51 as compared to 4.68 of b) Vehicles & Passengers travelled : The details of vehicles held in the operating divisions and their utilization during the year with the comparative figures of previous year are shown in Table-11. TABLE-11 Sl. No 1 Particulars Avg.no.of buses held in operating divisions During the year Variation over previous year Actual % age Avg.no.of buses on road %age fleet utilization (on operational fleet) Avg.vehicle utilization (in Kms.) a) Gross b) Effective Avg. seating capacity Total no. of passengers carried (in lakh) Avg.no.of passengers carried/day (in lakh)

23 The average number of buses held by divisions rose from to The average number of buses on road also increased by or 4.86% i.e. from during to during The percentage fleet utilization decreased to 91.7% during from 92.2% of The average vehicle utilization on gross kms and effective Kms remained at last year s level i.e. 376 kms and 359 kms respectively. The divisionwise analysis of vehicles held and fleet utilization is shown in Appendix-4. The average seating capacity stood at 52.0 in The total number of passengers carried increased to during from lakh during The average passengers carried per day too increased from lakh to lakh. The divisionwise details of breakdowns, accidents, regularity, % load factor and passengers traveled are shown in Appendix-8. a) Luggage and Parcel Transport: The luggage rate charged during the year were as follows. Personal luggage upto 30 Kgs per adult passenger and 15 Kgs per child passenger were allowed free of charges. The luggage in excess of these limits was charged at the rates given below. i) Luggage rates : 50 Ps. per unit of 20 Kgs upto one stage or part thereof subject to a minimum of Rs ii) Newspapers : 75 Ps. per unit of 5 Kgs. or part thereof irrespective of distance. b) Cloak Rooms and Catering Establishments: Cloak room facilities have been provided at some important bus stations with the objective of enabling the travelling public to keep their luggage in safe custody. Articles of baggage have been accepted for safe custody as per the rates shown below: Sl. No. Particulars Per package (Rs.) Locker (Rs.) I Upto 30Kgs. for a span of 12 hours (suitcase, trunk, bedding, etc,) II For next 12 hours or part thereof III For each subsequent 12 hrs Basic amenities such as toilets, drinking water etc., have been provided in all the bus stations constructed and maintained by the Corporation. 86 refreshment rooms, 13 tea stalls, 9 cloak rooms, 53 ATM counters and 941 other commercial establishments were provided to cater to the needs of traveling public. The details of amenities and facilities provided as on and are given in Table

24 TABLE 12 Sl. No. Amenities As on Bus Stations a) Permanent b) Temporary/control points Rural wayside shelters City pickup shelters Refreshment rooms Tea stalls Cloak rooms ATM counters Others (stalls for soft drinks, fruits, pan beeda, books and stationery etc.,) e) Casual Contract Services: In addition to regular passenger services, the Corporation has provided buses to public on contract basis on payment of prescribed charges based either on kms. or on duration, and at concessional rates to bonafide students for educational purpose. The rates existed for hiring of buses on casual contract as on are furnished in schedule D. f) Concession/Season Passes & Free Passes: The various Concessions extended by the Corporation to different categories of commuters are detailed below. 1. Student Bus Passes : The maximum distance for issue of student bus pass from residence to school/college is 60 Kms. i. Primary school students Free for 10 months (upto 60 Kms.) upto VII standard ii VIII, IX & X standard Rs.300/- for 5 months (upto 60 Kms.) school (boys) students. Rs.600/- for 10 months ( - - ) iii VIII, IX & X standard Rs.200/- for 5 months (upto 60 Kms.) school (girls) students. Rs.400/- for 10 months ( - - ) iv College students Rs.450/- for 5 months (upto 60 Kms.) Rs.900/- for 10 months ( - - ) v I.T.I. students Rs.575/- for 6 months (upto 60 Kms.) Rs.1150/- for 12 months ( - - ) vi College students (Professional) Rs.700/- for 5 months (upto 60 Kms.) Rs.1400/- for 10 months ( - - ) vii Evening college/ph.d., students Rs.1200/- for 10 months (upto 60 Kms.) viii Processing charges Rs.60/- per pass each time

25 2. 50% concessional travel facility to the drama Troupes/Yakshagana troupes sponsored by the Karnataka Sangeetha Nataka Academy. 3. Free passes to Olympians, Para Olympians and Arjuna awardees to travel in KSRTC buses. 4. Free bus passes issued to National Showrya Prashasti award winning children s upto the age of 18 years. 5. Free travel facility to all freedom fighters (in Rajahamsa buses also), within and outside the State. For freedom fighters aged 75 years and above, free travel is allowed along with a companion. 6. Concessional travel facility to all the physically handicapped persons (for all four Corporations) within the state with a restricted travel upto 100 Kms from the address given by them. 7. Free travelling coupons of Rs.2000/- will be given to wife/ widows of freedom fighters to travel with in and out side the State 8. 25% concession in fare for senior citizens of age 60 years and above. 9. Free travel facility to the totally blind persons to travel within the State 10. Free traveling facility to ex-mlas & ex-mlcs to travel within and outside, in any bus along with a companion. 11. Free traveling facility to sitting MLAs & MLCs to travel within the State. They are issued with a gold card, on production of which they can travel in any type of bus within the State. 12. Free passes are given to accredited journalists working in their district, while Bangalore based journalists are permitted to travel throughout the State in all type of buses including Volvo. 13. Home guards (in uniform) are allowed to travel free in city services while on duty. 14. In mofussil services, commuters with monthly passes are allowed to travel in a month by paying an amount equivalent to 20 round trips fare of ordinary services between any two destinations, subject to a maximum distance of Kms. 15. Daily passes for the commuters of Mysore city for travel in city services. The pass priced at Rs.45/- each is valid for a day upto midnight. 16. Free bus passes to national awardee writers/artists proposed by Kannada and Culture department of Government. 17. Free bus passes to dependants of martyrs i.e, parents, wife and dependent children for a period of 10 years (introduced from ). 18. Integrated KSRTC- BMTC daily passes are being issued in surrounding places of Bangalore i.e., Kanakapura, Harohalli, Channapatna, Ramanagar, Magadi, Kunigal, Tumkur, Gowribidanur, Chikkaballapura, Shidlaghatta, Chintamani, Kolar, Sira, Gubbi, Turuvekere, Madhugiri, Koratagere, Dabaspet, Mandya, Maddur, Malavalli, K.M. Doddi,Nagamangala,Santhebachahalli,Melkote,K.R.Pet, Vijipura, to enable buyers to travel in KSRTC as well as BMTC buses, which is valid until mid- night 19. Mysore city integrated daily passes are issued in surrounding places of Mysore city i.e Periyapatna, Hunsur, K.R.Nagar, Sargur, H.D.Kote, Malavalli, Bannur, Mandya, K.R.Pet, Gundlupet, Chamarajanagar, Kollegal, Nanjangudu, Pandavapura to travel in Mysore city buses as well as KSRTC buses which is valid until mid-night

26 20. Chartered contract services are given to schools/colleges/industrial establishments/private factories, educational institutions at the following rates. Sl. No. Type of bus Rate per km (Rs.) 1 Mofussil (Ordinary) Karnataka Sarige Semi-low floor Rajahamsa(0800 hours to 2000 hours) Volvo For schools: Discount of Rs.2/- per km on the above rates For colleges: Discount of Re.1/- per km on the above rates g) Concession for KSRTC Employees: i) All KSRTC class-iii & IV employees working at places where city services have been operated are issued with free passes to report to the place of work and return to their home as per the industrial truce settlement. ii) iii) Free passes without restriction of distance are issued to all employees and their families once in a year to enable them to travel to any place in buses operated by KSRTC. All school and college-going children of KSRTC employees are issued with free passes to attend schools and colleges in city and mofussil services. h) Public Complaints: 1584 public complaints were received during the year. The rate of public complaints per lakh passengers was All complaints received from the public are carefully investigated and suitable action taken wherever warranted. Suggestions received from the commuters for improvement of services have always been given due consideration and appropriate action taken to implement them wherever such suggestions are acceptable. i) Special Services for Jathras/Fairs: The Corporation operates special services on occasions like fairs, jathras, religious/cultural/ social celebrations etc., in all operating divisions to cater to the increased transport needs. During the year, special services were operated on 53 occasions covering lakh kilometers and realised an amount of Rs lakh achieving EPKM of Paise. j) Quality of Services: The performance particulars with regard to quality of services provided during the year and the comparative figures for previous year are furnished below in Table 13. The divisionwise analysis is indicated in Appendix 8. The overall rate of breakdown per Kms was 0.04 and rate of accidents was 0.13 per lakh Kms

27 TABLE 13 Sl. No. Particulars %age Regularity a) Departures b) Arrivals Breakdown per Kms Accident per lakh Kms The accident details for the year compared to are shown in Table 14. TABLE-14 Sl. No. Nature of accident Fatal Major Minor/Insignificant Total Rate per lakh kms No of fatalities No of persons injured PASSENGER AMENITIES : 1. For the benefit of traveling public, advance reservation counters are provided in all bus stations located at the jurisdictional district and taluk headquarters within the state and neighbouring states. 2. Online booking and mobile booking for advance reservation of tickets have been continued. 3. Long distance services are operated from MR bus stand and Shantinagar Bus Stand to decongest Kempegowda Bus Stand in view of metro work in progress. Different boarding points are provided in 43 locations in Bangalore, one location in Mysore and 5 locations in Mangalore. 4. Advance booking is allowed 30 days before the date of journey and passengers can book ticket round the clock. 5. Guest user booking (booking by unregistered users) can be availed for online booking. 6. Link service booking where tickets can be booked from one place to another through intermediate link place is introduced in AWATAR system. 7. Conversion of counter / franchisee tickets to e-tickets / m-tickets is introduced wherein passengers can show ID proof and e-ticket or m-ticket for the journey. 8. Air-conditioned passenger waiting lounges are provided at Mysore Road Bus Station and Shantinagar Bus Station for the travelling public of premier services. 9. Advance booking of tickets is also allowed through Bangalore one centers (e-governance project of the Government of Karnataka)

28 10. To expand advance booking network, booking of KSRTC tickets is introduced through Bus India portal, an initiative of the Central Institute of Road Transport (CIRT). 11. To expand franchisee network and to attract more number of applicants, the minimum educational qualification is relaxed from degree to SSLC for locations within the State. The minimum educational qualification criterion for places outside the State is removed. 12. Rationalized the procedure for appointment of franchisees. 13. Manual booking agents are appointed at 6 selected places for improving advance booking network. 14. AWATAR Cell has been working at KSRTC, Central Offices, working 15 hours on all 365 days, to provide operational support to Divisions / Depots / Bus Stations/ booking counters and assistance to passengers on advance bookings, e-booking transactions and service enquiries. 15. Discount of 10% on return journey fare is continued when both onward and return journey tickets are booked in single transaction. 16. Group discount of 5% on fare is continued when four or more seats are booked in a single ticket. 17. Free travel facility to passengers having advance reservation tickets to travel from their residential locality to the bus station, two hours before the departure of bus is continued in city services excluding AC services. 18. Fares are reduced during day time for selected services. 19. SMS facility is utilized for communication of advance booking, cancellation and tripsheet alerts to passengers with advance reservation tickets. 20. Mobile telephone numbers of advance booking passengers are printed on the trip sheets provided to conductor so as to contact passengers, if needed. 21. Booking of buses on casual contract is also introduced in AWATAR system. 22. Pickup points are provided under AWATAR system at various places in Bangalore, Mangalore, Mysore, Chikkaballapur, Bidadi and various inter-state places such as Mumbai, Kolhapur, Auragabhad, Karnool, Mantralayam, Trichy, Tanjor, Kumbakonam, Pune, Vellor, Kottayam, Thiruvanathpuram, Kozikode, Shirdi, Hyderabad, Panjim, Madagao, kannur, Puducherry,Coimbatore and Aleppy etc., 23. Issual of monthly season passes introduced-amount equivalent to 20 days paid for 30 days journey. 24. Promotional fares are charged on selected routes to maintain parity with private operators and attract passengers to travel in KSRTC buses. 25. For the benefit of the air passengers Fly bus services from Kempegowda Air Port to Mysore and back is introduced. 26. To improve the operational efficiency of services, the corporation introduced vehicle tracking and monitoring system in Harohalli depot and Bangalore 4 th depot as pilot project and central control station was established at Mysore Road Bus Station to track vehicles. 27. The fares of Volvo, Benz, Multi-Axle, Corona sleeper services are subject to the condition of variations in passenger traffic and thereby are operated with flexi fares which is considerably lesser than the actual fares permitted to effectively compete with private operators. 28. Loaders are appointed at Mangalore, Puttur, Mysore, Chamarajanager, Mysore (U), Chikkaballapur and Kolar divisions to solicit passengers to board KSRTC buses, assist them to load/unload luggage, inform about the departures etc. in view of severe competition with private operators

29 29. Reservation of 10% commercial stalls to physically handicapped persons. 30. Accident Relief Fund - payment of Rs.2.50 lakh as compensation to the dependents of the deceased passenger of KSRTC bus involved in an accident, in addition to regular compensation awarded by MACT. 31. Advance reservation for KSRTC, NWKRTC, NEKRTC and BMTC services can be done through Bangalore one counters also. 32. Reserved seats for lady passengers in City, Suburban, Ordinary and Express services. 14 seats are reserved in City and Suburban services and 9 seats in moffusil services like Ordinary and Express services. Two seats are also reserved for lady passengers in Semi-deluxe and higher class of services having advance reservation facility. 33. Reserved two seats for physically challenged passengers in ordinary and express services where there is no advance reservation facility OTHER ACHIEVEMENTS: To ensure transparency in grant of leave to crew and mechanical staff of the depots, the new leave KIOSK system was introduced. Presently leave KIOSK was established in one depot of each division of the Corporation and it will be extended subsequently to other depots. Modified and crew-friendly duty rota system was introduced. *****

30 CHAPTER-5 AUTO ENGINEERING 5.1 FLEET POSITION: KSRTC added 1034 new vehicles to its fleet during as against 946 new vehicles added during It scrapped 640 vehicles which were not fit for operation during the year as against the 736 vehicles scrapped during Thus, as on the fleet strength of the Corporation stood at The number of departmental vehicles such as cars, jeeps, trucks, cranes, vans, etc., held by the Corporation as at the end of the year was 347. Makewise fleet held as at the end of the year is given in Table 15. These vehicles were in operation by 78 depots of 14 operating divisions (excluding KBS Division). 13 divisional workshops (excluding Puttur division) at respective divisional headquarters, attend to heavy body repair, F.C. renewal, reconditioning of major aggregates and processing of tyres etc. Volvo vehicles are being maintained by the Corporation itself. TABLE-15 Sl. No. Particulars Vehicles held as on Registered passenger buses a) Leyland b) Tata c) Swaraj Mazda (Mini) d) Volvo/Volvo city/volvo M-axle e) Crona f ) Marcopolo g) Mercedez Benz/M- axle h) Semi-low floor Total (a to h) Departmental vehicles a) Cars/vans b) Jeeps c) Trucks d) Others (water tanker, wrecker, ambulance, training bus, crane, motor cycle. etc.) Total (a to d) Note : Including 51 vehicles ( Tata-35, Leyland-10, Volvo-5 and Swaraj Mazda-1) held at RWB and 32 vehicles (Tata-26, Leyland-5 and Volvo-1) held at RWH. Makewise and unitwise break-up of passenger buses is furnished in Appendix-3. Makewise, agewise composition of vehicles in terms of Kms. performed is given in Table

31 TABLE-16 Sl. No. Age (in lakh Kms.) Leyland Tata Volvo Swaraj Mazda Mercedez Benz Corona (Ambari) Semi-low floor Marcopolo No % No. % No % No. % No. % No. % No. % No. % No. % Total & above Overall Avg. age ( in lakh km.) Note : Excluding 51 vehicles ( Tata-35, Leyland-10, Volvo-5 and Swarz Mazda-1) held at RWB and 32 vehicles (Tata-26, Leyland-5 and Volvo-1 ) held at RWH. 5.2 PURCHASE OF CHASSIS: During the year KSRTC placed purchase orders for supply of 500 chassis and diversion quantity of 210 chassis, in addition to 301 chassis outstanding against the previous year s PO. Subsequently 150 numbers 210" WB BS-111 chassis were diverted to NWKRTC. The following Table -17 gives details of orders placed, supplied and outstanding against the purchase orders. TABLE-17 Make Outstanding as on Ordered during Diversion taken from Diverted to BMTC NEKRTC NWKRTC Total Received during Outstanding as on Tata Leyland Total PERFORMANCE OF VEHICLES, ASSEMBLIES AND TYRES: Table-18 shows the overall performance of vehicles, assemblies and tyres during the year as compared with the previous year. The details of divisionwise performance of KMPL( HSD & engine oil) and that of tyre life, battery life, engine & FIP life are indicatd in Appendix-6 and Appendix-9 respectively

32 TABLE-18 Sl. No. 1 Average age of vehicles as on 31 st March (in lakh Kms.) Particulars Average age of vehicles as on 31 st March (in years.) BREAKDOWNS: 3 4 % of vehicles aged more than 7.50 lakh Kms Average vehicle utilisation a) On Gross Kms b) On Effective Kms % Fleet utilisation a) Divisional fleet b) Overall fleet (including Regl.Workshops) % Vehicles off road during the year a) Operating divisions b) Overall (including Regl.Workshops) Rate of breakdown per Kms. a) Mechanical b) Other failures c) Total KMPL ( HSD) KMPL (Engine Oil top- up) Average life of tyres (Kms.) a) New tyre life b) Retreaded tyre life c) Total tyre life d) Retreadability factor Average Battery Kms.(in lakh) Average Engine Kms.(in lakh) a) New b) Reconditioned Average FIP Kms. (in lakh) a) New b) Reconditioned During the year, the overall rate of breakdown per 10,000 Kms. was at 0.04, being the same as that of previous year. The causewise analysis of breakdowns is shown in Table

33 Sl. No. System No. of Breakdowns TABLE PRODUCTION IN REGIONAL WORKSHOPS: The Corporation has two Regional Workshops located at Bangalore and Hassan, in which new buses are constructed in addition to reconditioning of assemblies. The two Regional Workshops have an annual production capacity of about 600 new buses. Shortfall in the production capacity is outsourced either by engaging skilled labour on contract or through outside agencies. The production in Regional Workshops, Bangalore and Hassan in respect of various items during the year under report as compared with that of the previous year is shown in Table-20. The details of production in each of the Regional Workshops compared with that of the previous year are furnished in Appendix-7. TABLE % to total Rate per Kms Electrical Engine (Power) Transmission Front axle & steering Rear axle Road wheels Brakes Spring Fuel Tyre puncture Miscellaneous Sl. No. Total Items No. of units produced during New bus bodies *+71** *+179** 2 Buses attended for: a) Reconditioning(HBR) b) Major repairs (Accdt) Reconditioning/Repairs of 1) Engine a) Leyland b) Tata c) Others ) FIP ) Air compressor ) Automizer * Bus body built by private/outside agencies. ** Bus body built by contract labour.

34 5.4.2 NEW BUS BODIES /VEHICLES: The Corporation inducted 1034 new buses as against the target of 1100 during the year Totally 335 new buses were built in the Regional Workshops of the Corporation at Bangalore and Hassan. 628 buses were built by private/ outside agencies and the remaining 71 buses were constructed by contract labour. Table- 21 indicates the typewise buses constructed by different units during the year TABLE-21 Sl. No. Type of bus R.W.S. Bangalore R.W.S. Hassan Contract Labour BNG HSN Private / Outside Agencies Bus body constn. Fully built bus Total 1 Karnataka Sarige NAL Gramena Sarige City Rajahamsa Volvo Multi-Axle Total JnNURM Scheme-II: The Corporation has submitted the detail project reports to the Ministry of Urban Development (MoUD), GOI as per the new guidelines and model DPR released by MoUD, GOI for procurement of 500 Nos. city, buses for Mysore city and 867 Nos. city buses for 12 small/medium cities coming under the purview of KSRTC. MoUD, GOI has sanctioned 545 city buses at a cost of Rs crore for KSRTC under JnNURM scheme. Types of buses and cost details are furnished below. Type of bus Mys(u) Tmk Hsn Mdy Rmn Premium Segment AC Buses 400 mm Mng + Udupi Klr + KGF Dvg. Bdvt. Smg. Ctd. Total Hybrid Standard Non -AC 900 mm Midi Non- AC bus < 900 MM Total No. of buses Total Cost (Rs. in crore) KSRTC is the first in the country to float tenders for procurement of city buses sanctioned under this scheme. KSRTC has already issued the letter of award (LOA) to M/s. Tata Motors Ltd., for supply of 487 Nos. of different types of city buses. Detailed project report (DPR) was submitted to MoUD, GOI for sanctioning of 175 Nos. urban buses under JnNURM scheme for other small and medium towns like Chikkabalapura, Chamarajanagara, Chikkamagaluru, Puttur and Mercera coming under the domain of KSRTC

35 5.5.2 The salient features of Fly Bus -Volvo 6x2 Multi Axle Inter-city air-conditioned buses are: In-bus pantry and chemical toilet In-bus entertainment with 70+ channels 43 Nos., artificial leather seats with increased legroom Live display of flight timings Fitted with GPS unit integrated with Mysore ITS software application 2 departures each from KIAL and Mysore Dash board controls for all cubicle actions TYRE RETREADING PLANTS: The production details of tyres i.e., tyres processed during the year for resole, repair & resole and repairs in the tyre retreading plants established in different divisions are given below. Sl. No. Division Resole Repair & Resole Repair Total 1 Bangalore Ramanagar Tumkur Kolar Chikkaballapura Mysore City Transport Mysore Mandya Chamarajanagara Hassan Chickmagaluru Mangalore Puttur Davanagere Total *****

36 CHAPTER-6 STORES 6.1 STORES INVENTORY: The value of stock of stores material held by the Corporation as on and the transactions made during the year vis-a-vis the position during are given in Table TABLE 22 Sl. No. Particulars Value (Rs. in lakh) Opening balance Addition due to purchase Total (1+2) Consumption during the year Closing balance The inventory holding of stores classified under major heads and the magnitude of the holdings in relation to the fleet strength as at the end of the year with comparative figures of previous year are furnished in Table-23. TABLE-23 Sl. No. 1 Fuel 2 Lubricants 3 Classification Tyres, Tubes & Flaps 4 Batteries 5 Spare Parts 6 Other Consumables 7 Tickets, Stationery & Uniform TOTAL Inventory holding as on 31 st March (Rs. in lakh) NB: Figures in bracket indicate percentage to total Inventory holding per bus owned as on 31 st March (in Rs.) Magnitude of the inventory held as on 31 st March (month s consumption) (20.1) (8.2) (4.1) 8.39 (0.3) (34.1) (25.6) (7.6) (100.0) (15.0) (8.4) (6.4) (0.4) (33.4) (28.9) (7.5) (100.0) The total value of inventory of stores held by the Corporation as on was Rs lakh as against Rs lakh held as on

37 Of the total inventory of stores held as on , 25.6% or Rs lakh accounted for other consumables and 34.1% or Rs lakh accounted for spare parts. In relation to the fleet of the Corporation, the magnitude of the stock held as on was Rs per bus of which Rs.8853 represented other consumables and Rs represented spare parts. 6.2 STORES PURCHASE AND CONSUMPTION: The value analysis of stores purchases and consumption during the year with comparative figures of previous year is shown in Table-24. TABLE-24 Sl. No. Classification Purchase Consumption Rs.in lakh Avg.per bus (Rs.) Rs.in lakh Avg.per bus (Rs.) Fuel Lubricants Tyres, Tubes & Flaps Batteries Spare Parts Other Consumables Tickets, Stationery & Uniform Total The total value of stores purchased during the year was Rs lakh as against Rs lakh during The average purchase per vehicle increased from Rs to Rs The total value of stores consumed during the year was Rs lakh as against Rs lakh during The average consumption per vehicle went up from Rs to Rs IMPORT OF SPARE PARTS/MACHINERIES: No spare parts/machineries were imported during the period DISPOSAL OF SCRAP MATERIALS AND VEHICLES: The total revenue realized from sale of scrapped materials and vehicles in e-auction sale was Rs crore during as against Rs.20.20crore realized during scrapped vehicles were sold in tender-cum-auction sale during the year under report as against 736 sold during *****

38 CHAPTER-7 FINANCE 7.0 The financial working results of the Corporation and the salient features of the financial management during the year are detailed in the following paragraphs. 7.1 CAPITAL STRUCTURE: The capital contribution of the Corporation consists of contribution from the participating Governments viz., the State Government and the Central Government. In order to provide adequate transport and infrastructure facility to commuters, funds have been raised from the commercial banks for purchase of buses. The capital Investment of the Corporation is as shown in Table-25. Sl No. Source 1 State Govt.: a) Cap. Contr. b)equity Capital 2 Central Govt.: a). Cap. Contr. b). Equity Capital 3 JnNURM+SDP+SUTP (contribution from State and Central) 4 Inter. Resources (Depn. Reserve) Position as on TABLE 25 % to total Additions during Withdrawal during Position as on (Rs.in Lakh) % to total From Revenue Loans: a) Comm.Banks b) KUIDFC 7.2 CAPITAL RECEIPT: Total The capital investment of the Corporation increased from Rs lakh as on to Rs lakh with an addition of Rs lakh as on As such the capital structure of KSRTC stood at Rs lakh as at the end of The source of capital investment and the transactions during the year are detailed in Table-25. Of the total investment as on , the contributions and the equity from the participant governments represented 14.82%, (which includes contribution amount of Rs lakh from the State and Central Govt. under JnNURM,SDP and SUTP schemes), while the amount financed internally represented 71.83%, and loans constituted %

39 7.3 CAPITAL EXPENDITURE: The composition of gross capital expenditure on fixed assets as at the end of the year under report, with net additions during the financial year, is shown in Table-26. Sl. No. Item of Assets Position as on % to total Gross addition including tr. from one category to other TABLE- 26 On a/c of tr.to assets adjust. a/c on reconciliation Written off On a/c of tr.from one category to other Position as on Land Bldg. (including those in progress ) Passenger Buses (Rs.in Lakh) % to total Dept. Vehicles Plant & Mach Furniture & other Equipments JnNURM Assets CWIP-ITS/IES Total With a net addition of Rs lakh to the fixed assets during the year , cumulative expenditure on fixed assets rose from Rs lakh to Rs lakh as on Out of the total expenditure of Rs lakh, the total investments on passenger vehicles was to the extent of Rs lakh and constituted 69.52% of the total investments and Rs lakh (22.16%) on land and buildings, while the balance of Rs lakh (8.32%) comprised of other assets such as plant and machinery, furniture and other equipments including domestic vehicles, JnNURM assets and CWIP-ITS/IES. 7.4 REVENUE RECEIPT: The gross revenue turnover which was in the order of Rs lakh during was increased to Rs lakh during representing an increase of 14.45% or Rs lakh. The detailed analysis of revenue receipts is given in Table

40 Sl No A Particulars Traffic Revenue 1.Passenger fare 2.Passenger luggage 3.Contract services 4.Rev.from travel concession 5.Fines collected 6.Postal mail service Amount (Rs.in lakh) TABLE- 27 % age to total Ps. per effective km Of the total gross revenue Rs lakh realised during the year under report, Rs lakh constituting to % of the total receipts represented traffic revenue and Rs lakh constituting 12.07% represented miscellaneous receipts. The Corporation has received a subsidy of Rs lakh from the State Government during towards concessions extended to various categories of the commuters. The rate of gross earning per effective km during the year was Paise, while the EPKM realised from traffic revenue was paise Total A B Other Revenue : 1.Advertisement 2.Non-traffic revenue 3.Commercial establishment 4.Financial income 5.From sale of scrap 6.Sale of land 6. From subsidy Total B C Net prior period adj. (+) (+) D Gross Revenue(A+B+C) WORKING EXPENDITURE: The total expenditure during the year was Rs lakh as against Rs lakh during indicating an increase of Rs lakh or % An analysis of the total working expenses under major heads both in actuals and in terms of rate per km. with percentage break-up is furnished in Table

41 TABLE 28 Sl. No. A B C D Amount (Rs.in lakh) % to total Ps. per eff. Km. Particulars Staff: ) Traffic ) Work shops & maintenance ) Others ) P. F. Welfare Etc Total A ) Fuel (Diesel) ) Lubricants ) Auto spare parts ) Tyres and tubes ) Batteries and electrical items ) Other consumables ) Reconditioning Taxes: a ) M V tax b) Other Taxes on vehicles Total taxes (a to b) Interest a) To Central Govt b) To State Govt c) On borrowings Total (a to c) Depreciation a) On vehicles b) On other assets Total (a to b) Total B Miscellaneous and others Hired vehicle charges GRAND TOTAL (A+B+C+D) The operating expenditure includes all items of revenue expenditure and also capital charges like depreciation, interest on capital and loans. 7.6 WORKING RESULTS: The financial working results of the Corporation and financial ratios indicating the trends in productivity of investment during the year with comparative figures for the previous year are given in Table

42 TABLE -29 Sl. No. Particulars Capital employed ( Mean Rs. in lakh) Revenue turnover (Gross) a)rs. in lakh b)ratio to mean capital Total expenditure a)rs. in lakh. b)as % age to revenue Net profit/loss before income tax a)rs. in lakh. b)as % age to mean capital employed Return on Capital (Net profit + Int.charges) a)rs. in lakh. b)% age Return on Mean Capital The revenue turnover ratio increased to 4.22 during from 3.77 of The expense ratio increased to during from of Net losses during the current year was Rs lakh as against the profit of Rs lakh during FUNDS AND RESERVES: The position pertaining to various internal funds and reserves of the Corporation during the year is furnished in Table-30. Table 30 (Rs.in Lakh) Sl. No. Description of Fund Opening balance as on During Additions On a/c of tr.from one cat. to other On a/c of written off assets/ debits Deductions On a/c of tr. from one cat. to another Closing balance as on Depreciation Insurance Fund for Vehicles (third party risk only) Insurance Fund for other Assets (including vehicles) Insurance Fund for Freight Surcharges for risk in carriage of Parcels and Goods. KSRTC Employees Welfare & Passenger Amenities Fund Special Development Plan (SDP Grants) JnNURM Grants for Buildings JnNURM Grants for Rolling Stock JnNURM Grants for ITS/IES CFA Solar Plan Grants Total

43 The total internal fund balance as on was Rs lakh. The total additions during the year to various funds amounted to Rs lakh and the withdrawals on account of written off assets/debits amounted to Rs lakh. The Corporation utilised Rs lakh from the fund towards capital expenditure programme and repayment of long-term loans. The balance shown against various funds in Table-30 are exclusive of the amount withdrawn as internal resources for the purpose of capital expenditure and repayment of loans. The details of the funds so utilized up to are shown in Table-31. TABLE 31 (Rs.in Lakh) Sl. No. 1 Funds utilized Depreciation Fund for Capital Expenditure and Repayment of Loans Opening balance as on Additions during Withdrawals during Closing balance as on Betterment Fund Vehicle Replacement Reserve for Capital Expenditure KSRTC Employees Welfare & Passenger Amenity Fund Development Rebate Reserve and utilized for Capital Total Categorywise pay scales in force as on and rate of annual contribution and amount of revenue expenditure of depreciation on movable and immovable property are shown in schedule E and schedule F respectively. Balance sheet as on 31 st March 2014, accounting policies, profit and loss account for the year ended 31 st March 2014, net revenue appropriation account for the year ended 31 st March 2014 and the details of capital expenditure for the year are shown in Appendix 10,11,12,13 and 14 respectively. *****

44 CHAPTER-8 CIVIL ENGINEERING 8.1 LAND VALUE: In the revised budget estimates for the year , Rs lakh was earmarked for purchase of land acres of land was purchased at the cost of Rs lakh at different places. The extent of total land held by the Corporation including KIMCO as on was acres, its book value as per accounts being Rs lakh. 8.2 PROGRESS OF CIVIL WORKS: In the revised budget estimates for capital expenditure on buildings was estimated and provided Rs lakh. This includes Rs lakh released by the Govt. of Karnataka during towards development of transport infrastructure facilities to the commuters on the recommendations of Dr. Nanjundappa Report under SDP scheme. During the year the Corporation by utilizing its internal resources, and grants released by the Government under SDP scheme, 200 works (including 126 new works)were taken at an approximate cost of Rs lakh and spent Rs lakh. The cumulative expenditure on buildings including the works in progress was Rs lakh as on Further, construction of training institutes under SCP and TSP grants released by the Govt. of Karnataka was taken up at an estimated cost of Rs lakh. An amount of Rs lakh was sanctioned under JnNURM (UIDSSMT) scheme for construction of depots for maintenance of buses procured under the scheme for urban transport. The works taken up under these capital expenditure heads separately are detailed below and break-up of the committed works and the progress of expenditure during the year under report are given at Table-32. a) Under SDP scheme 28 works were taken up and out of which 23 works were completed, the remaining 5 works being under progress. The expenditure incurred as on under this scheme during the year was Rs lakh. b) By utilizing the internal resources of the Corporation, it had taken up 172 works during the year under report, out of which 98 works were completed and the remaining 74 works were under progress. The expenditure incurred under this head during the year was Rs lakh. c) Construction of driving training centers at Srinivasapura, Chikkamagalur and Malavalli at an estimated cost of Rs lakh and mechanics, training centers at Malur, Chikkamagalur and Malavalli at an estimated cost of Rs lakh were under progress. The expenditure incurred under SCP and TSP scheme during the year was Rs lakh. d) Construction of bus depots at Kolar, KGF, Tumkur, Ramanagara, Shivamogga, Bhadravathi, Chitradurga, Davanagere, Mysore, Mandya, Mangalore, Udupi and Hassan were taken up under JnNURM (UIDSSMT) scheme at an estimated cost of Rs lakh funded by the Central Government and the Govt. of Karnataka. The depots are proposed to be utilised for maintenance of buses procured for city transport under JnNURM (UIDSSMT) scheme

45 Challakere Bus depot Shivamogga Bus Station e) Construction of state-of-the art transport and transit management centre at Hassan at a cost of Rs lakh was taken up. The said TTMC would consist of parking bays, modern passenger amenities like dust proof parking area, sanitary block, seating arrangements, commercial facilities, park and ride facilities under one roof. Proposed TTMC at Hassan TABLE- 32 Sl. No. Particulars No. of Works Estimates Cost (Rs. In Lakhs) No. of Works Actual Cost (Rs. In Lakhs) Part-A (KSRTC and SDP funds) 1 Depot Bus Station DWS Upgradation of Bus Stations Upgradation of Bus Depots Upgradation of DWS Misc. Works Total Part-B (SCP, TSP and JnNURM funds) 1 Depot Training Institutes Total

46 8.3 TEMPORARY WORKS, REPAIRS AND MAINTENANCE : Apart from the permanent works of capital in nature, number of semi-permanent, temporary, other repairs and maintenance works were also been taken up during the year under report. The expenditure incurred on such temporary, repairs and maintenance works during the year amounted to Rs lakh. 8.5 ACTION PLAN FOR THE YEAR : It is contemplated to spend Rs lakh including purchase of land and various committed works like construction of depots, bus stations, divisional offices, divisional workshops and other miscellaneous works in the Action Plan for the year It is expected to obtain release of Rs lakh budget grants from the State Government for various civil works under SDP scheme. *****

47 CHAPTER-9 LABOUR 9.1 WORKERS PARTICIPATION IN MANAGEMENT : In pursuance of the policy of the Government regarding workers participation in management, particularly at shop floor level, the Corporation has constituted production-cum-grievance committee in all the Depots, Divisional Workshops, Regional Workshops and Printing Press. The suggestions given by the employees representatives are also considered, if it is in the interest of the Corporation. It has also constituted bipartite committees such as the Employees P.F. Trust, the Educational Assistance Fund Committee and the Employees death-cum-retirement Benefit Fund Committee which have employees representatives in the committee. Discussions were held with all Corporate level employees union who have submitted charter of demands during the time of wage revision and their views considered. Besides, meetings were held periodically 9.2 INDUSTRIAL DISPUTES: The industrial relations throughout the year was cordial. During the year the Corporation employees have filed 1152 cases in different courts and 714 cases filed earlier were decided. 9.3 PAID HOLIDAYS: The employees covered under the Factories Act and M.T.W. Act are entitled for 5 national and 5 festival holidays totaling to 10 paid holidays in a calendar year. During the year under report, Rs.9.98 crore was paid as additional wages to the employees who worked in lieu of paid holidays. 9.4 GRATUITY: Gratuity is paid in accordance with the KSRTC Gratuity Regulations or in accordance with the provisions of the Payment of Gratuity Act 1972, whichever is beneficial to the employees. The quantum of gratuity is equal to half month s pay (Pay + Dearness Allowance) for each completed year of service as per the Act. As per the Regulations, the quantum of gratuity is one month s basic pay for each completed year of service. During the year, 1107 employees including those retired, resigned/dismissed from service and expired were paid an amount of Rs crore as gratuity. 9.5 EMPLOYEES PROVIDENT FUND SCHEME: The provident fund is regulated in accordance with the provisions of the Employees Provident Fund and Miscellaneous Provisions Act Since KSRTC is an exempted industry from EPF Act 1952, the fund is managed by a trust consisting of the representatives of the management and the labour. 9.6 CANTEEN: With a view to providing canteen facilities to the employees, the Corporation Board vide Resolution No.6035, dated , accorded approval for establishing and entrusting running of the canteens at Regional Workshops/Divisional Headquarters and Depots to the co-operative societies formed by the employees, by extending certain facilities such as free building, actual expenditure towards installation of gas equipment,

48 expenditure towards purchase of furniture, working capital, 80% minimum wages to canteen staff, actual expenditure towards consumption of gas, electricity and water. Similar facilities were extended to the co-operative canteens already functioning at Kolar, Mysore, Chikkballapur, K.G.F and Chintamani. The canteens at Regional Workshops, Bangalore and Hassan are run by the Corporation. Annual subsidy to these canteens was increased as per Resolution No.9504/419 dated The details are as under: Canteen Regional Workshop Kengari, Bangalore Regional Workshop, Hassan Kolar Mysore Chikkaballapura KGF & Chintamani Depot Annual Subsidy From Rs to Rs.1,00000/- From Rs.60,000 to Rs.70,000/- From Rs.40,000 to Rs.75,000/- Rs.40,000 continued From Rs.30,000 to Rs.75,000/- From Rs.20,000 to Rs.40,000/- 9.7 MEDICAL REIMBURSEMENT AND OTHER MEDICAL FACILITIES: Employees are entitled for medical reimbursement as per the KSRTC Employees (Medical Attendance) Regulations With effect from the Corporation adopted CGHS(Non-NABH) rates for reimbursement of medical expenditures and an amount of Rs.8.87 crore was reimbursed towards the medical claims of employees during the year. Family members and dependent parents are also eligible for reimbursement. Besides, the medical reimbursement facility is also extended to trainee employees of the Corporation with effect from Further, with a view to provide better medical facilities to employees and their dependents, the Corporation recognised 126 well equipped private hospitals recognised by the Government at different district head quarters, taluk level, including 7 diagnostic centers so far. 9.8 COMPENSATION UNDER WORKMEN S COMPENSATION ACT: Employees of the Corporation are entitled for compensation as per the provisions of the Workmen s Compensation Act. During the year, an amount of Rs lakh was paid to eligible employees as compensation. 9.9 SPORTS & CULTURAL ACTIVITIES: Sports and cultural activities were conducted at central office level and divisional level. An amount of Rs.4.30 lakh was spent for the this purpose during the year DEATH-CUM-RETIREMENT BENEFIT FUND: All employees of the Corporation are enrolled as members of this fund by contributing Rs.20/- each per month. Out of Rs.20/-, an amount of Rs.7/- is set apart towards death coverage and the balance of Rs.13/- is credited to the employee s savings account. In the event of death of an employee while in service, the DRBF Trust pays Rs.5,000/- towards funeral expense and the balance of his contribution with 8% interest as well as Rs.25,000/- as lump sum are paid to the dependents of the deceased at the time of final settlement. The employees dismissed/ retired/resigned from services are entitled to get their contribution along with 8% interest as per the provisions of this fund

49 9.11 EDUCATIONAL ASSISTANCE FUND: Under the aegis of the Educational Assistance Fund, the Industrial Training Institute at Hassan has been functioning. The details of educational assistance provided to employees children are as follows: 1 I.T.I. courses Rs.75/- per month 2 Diploma courses Rs.110/- per month 3 Graduation- BE/BVSC courses Rs.900/-per semester 4 Medical courses & Post-graduate courses Rs.225/- per month Scholarships to students (children of employees/officers) studying in different disciplines were paid during the year at the above rates. This educational assistance is extended to only one member of the employee s family LABOUR WELFARE MEASURES: 1. Educational Loan: Under the scheme, educational loan upto Rs.1.00 lakh at an interest rate of 9.5% per annum for payment of tuition fee is sanctioned to the employees/officers whose children get admission to professional courses viz., BE, MBBS, BDS, BAMS etc. During the year, loan of Rs.9.08 lakh was sanctioned to 23 children of employees/ officers. 2. Grant of Cash Award for Merit Students: Under the scheme, the children of employees/officers securing 70% and more marks in SSLC, PUC annual examinations and more than 60% marks in degree examinations are given cash awards ranging from Rs.1000/- to Rs.4000/-. During the year 967 students were granted cash awards to the tune of Rs lakh. 3. De-addiction Programme: A de-addiction programme under the name WAPPA (Workplace Alcohol Prevention Programme and Activity) has been in force in KSRTC since 1997 to help alcohol addicts to overcome the habit. A 40 bed unit for de-addication treatment has been functioning at KSRTC Jayanagar Hospital, Bangalore. The Corporation spends upto Rs.5000/- to each addicted employee towards the treatment. During the year, 92 employees were treated for alcoholism. 4. Establishment of the Preventive Medicine and Healthy Life Style Clinic: The Preventive Medicine & Healthy Life Style Clinic has been functioning in Mysore from During the year of report, 772 employees under went health check-up at the clinic. 5. Vima Yojane: The Employees Family Welfare Scheme has been in force in the Corporation since This scheme is voluntary and optional. Under the scheme, the dependents of the member employee who dies while in service, is entitled to get a compensation of Rs lakh. The monthly premium of the scheme is Rs. 150/- out of which employee contributes Rs. 100/- and the employer contributes Rs.50/-. During the year, Rs.3.54 crore was paid as compensation under the scheme

50 6. Wage Revision : KSRTC takes up revision of pay scales once in every four years. Revised pay scales were given with effect from after enhancing basic pay as on by 10%. It is estimated that additional financial burdon from all 4 Corporations amounts to Rs crore for four years. Further, 76.75% of existing DA as on was merged with basic pay as on besides enhancing annual increment rates by 86.75% and the pay scales were once again revised and given effect from , which resulted in additional financial burden on the Corporation. 7. Maternity Leave: The maternity benefit leave is enhanced to 180 days on par with the State Government. The employees now can avail leave 90 days before the expected date of delivery and 90 days after delivery. 8. Creche Allowance (Child Care Allowance): With effect from November 2012, women employees have been given the benefit of child care allowance of Rs.500/- per month until their kids attain the age of two years. ****

51 CHAPTER-10 SECURITY AND VIGILANCE The Security and Vigilance department consists of the following sections: 1. Security and 2. Vigilance SECURITY SECTION: The primary duty of the Security department is to provide physical security to the property of the Corporation against theft, fire, pilferage and misappropriation etc., by the employees and the outsiders. The security personnel report cases of different types relating to theft, misuse and misappropriation of KSRTC property. Comparative figures of the cases reported during the year and are shown in Table-33. TABLE 33 Sl. No. Nature of cases Number of cases Theft of KSRTC property Misappropriation of KSRTC property: a) Misappropriation by the employees other than conductors. b) Misappropriation by conductors Total Loss or damage to KSRTC property Total number of cases (1 to 3) Total amount involved (Rs.in lakh) The Security staff also reported other cases wherein employees of the Corporation involved and the details as compared to corresponding period of previous year are shown in Table Sl. No. Nature of cases TABLE 34 Number of cases Assault Rude behavior Other miscellaneous cases Total number of cases(1to3) The department ensured proper departmental action against errant employees by initiating disciplinary action. In case of theft and misappropriation, complaints were lodged in respective jurisdictional police stations against erring employees and offending outsiders for ensuring legal action against them

52 ANALYSIS OF WORK DONE BY THE SECURITY PERSONNEL: During the year, security staff of the operating divisions and Regional Workshops have detected and reported cases of theft, misappropriation, loss and damage of KSRTC property. The details are as under. a) Theft of KSRTC Property: The details of theft cases reported and enquired into during as compared to previous year are furnished in Table-35. TABLE-35 Year No. of cases Amount of property involved (Rs.in lakh) No. of employees involved No. of outsiders involved b) Misappropriation: (i) Other than conductors : Details of misappropriation cases reported against the employees other than conductors in and the related figures of previous year are given in Table-36. (ii) Conductors : TABLE 36 Year No. of cases Amount involved (Rs. in lakh) Details of misappropriation cases reported against conductors in and the related figures of previous year are given in Table-37. Table-37 Year No. of cases Amount involved (Rs. in lakh) c) Loss or damages to KSRTC property: 4 cases of loss or damage to KSRTC property due to agitation, strike, fire, etc., involving an amount of Rs lakh were reported during the year as against 189 cases involving an amount of Rs lakh (which includes revenue loss of Rs lakh due to strike and agitation) during previous year FIRE ACCIDENTS: 6 cases of fire accidents were reported during the year involving loss of property worth of Rs.6.40 lakh as against 7 cases of fire accidents reported involving loss of property worth of Rs.0.18 lakh during

53 DACOITY/ROBBERY: During the year and no dacoity/robbery case was reported in the Corporation VIGILANCE SECTION: The department takes cognizance of the petitions received and information gathered on various acts of omissions and commissions on the part of the officers and officials of KSRTC in their discharge of duties, indulging in corrupt practices etc., and arranges for proper enquiries. 365 petitions of all types were received during the year , out of which 293 petitions were referred for enquiry. 50 petitions were forwarded to NWKRTC, 94 petitions to NEKRTC and 7 petitions to BMTC for action at their end. In 81 cases, enquiry reports were sent to various disciplinary authorities for initiating action against the employees. 107 enquiry reports were closed. 105 petitions were pending with Deputy Chief Security & Vigilance Officers/Security & Vigilance Officers/ Divisional Security Inspectors of various divisions at enquiry stage. In order to receive and manage information on various issues which affect the bus operations viz., accidents, breakdowns, destructive illegal acts such as strikes, agitations, dharnas etc. survivellance system at Kempegowda Bus Station and Mysore City Bus Station are connected to the Central Control Room at the central office by making use of high end network technology for effective monitoring of the activities at these bus stations round the clock from the central office LINE CHECKING : The line checking staff and security & vigilance staff detect and report cases, during their line checking duties, of pilferage by crew. Emphasis has been laid to check pilferprone conductors and drivers. The details are as shown in Table 38. TABLE 38 Year No. of buses checked No. of pilferage cases detected Pilferage amount involved (Rs. in lakh) Penalty imposed (Rs. in lakh) Passengers penalized PREVENTIVE CHECKS: Preventive checks have been conducted to ensure correctness of supply of HSD and its proper accountal. Details of preventive checks made as compared to previous year are as under. Sl. No. Particulars Checks on underground HSD tank Checks on IOC tankers enroute

54 DETECTION OF CASES OF ALCOHOL CONSUMPTION: In order to ensure road safety and to avoid accidents, a scheme of identification of alcoholics and their treatment has been started. The security staff are supplied with breath analysers to detect consumption of alcoholic drinks by the employees while on duty. A programme of de-addiction called Workplace Alcohol Prevention Programme and Activities (WAPPA) has been continued during the year under review. Regular and extensive checkings were conducted by the Security staff. In all checks on employees were made with breath analyser. 33 cases of drunken while on duty were detected and the employees were sent to deaddiction centers to undergo the treatment to bring such employees to main stream ACCIDENTS: The department has taken up investigations of genuineness of the claims made by the petitioners in MVC cases and as per Circular No.182 dt security officials visit fatal accident spot and conduct investigation to know the causes of accidents. During investigation reports were received in 226 fatal accident cases. Action on the guilty drivers has been under progress by the concerned disciplinary authorities ACTION ON THE REPORTS OF SECURITY & VIGILANCE STAFF: The department had referred the reports submitted by security & vigilance personnel to the competent disciplinary authorities for initiation of disciplinary action against the defaulters. The disposal particulars of the cases referred to various disciplinary authorities during the year are as follows. a) Dismissal 07 b) Termination/removal 02 c) Pay reduction 153 d) Recovery from pay 934 e) Postponement of increment 68 f) Censure 108 g) Fine 74 h) Exoneration 16 i) Reverted to lower post SUO-MOTO ENQURIES: In view of repeated allegations/complaints received from various corners regarding corrupt activities at depot/division level, a special drive was conducted on 12 various points and 99 enquiry reports were sent to the concerned disciplinary authorities for initiating suitable disciplinary action against the erred employees/officers during the year DETECTION OF CASES OF SMOKING: During the year the Security & Vigilance Officers/officials of operating divisions detected cases against smokers in various bus stands and collected fine of Rs lakh AWARDS: During the year, in all 43 employees/officers of Security & Vigilance department were sanctioned reward amounting to Rs.23650/- in appreciation of their initiative and good work in detecting various cases of theft, pilferage etc., *****

55 CHAPTER-11 ENVIRONMENT INITIATIVES Environmental initiatives undertaken by the Corporation during the year are detailed below Afforestation: Targets were given to carry out afforestation activity in all the units. Afforestation programme has been in progress. About 2600 saplings were planted at Bus Station/Depot/Divisional Office/Workshop areas of the Corporation during the year Smoke Emission Checks: The Corporation continued the programme of routine/surprise smoke emission checks at Bus Stations/ Depots covering the entire fleet at regular intervals during the year. Totally vehicles were checked for smoke emission levels ( shown below graphically) during the year under report and out of which 128 (0.14%) buses found to be slightly above the limit. These buses were attended to and put back to operation. The limit of smoke level of heavy duty diesel vehicles being 65 Hartridge, no vehicle above the norm was allowed to operate. All the vehicles were tested for emission level and a PUC (Pollution Under Control) sticker was displayed on each of the vehicles. A reward of Rs.1000/- to any person identifying the operation of vehicle with black smoke is in force. Upgraded smoke meters are provided to all the depots Surprise Emission Checks: Three surprise smoke emission check programmes were organized during the year at major bus stations of the Corporation buses were susprise checked out of which 112 buses were found above the norms (> 65 Hardridge units). Corrective action was taken at Depot/Division level and put them back to operation with prescribed norms

56 11.3. Testing of HSD: As many as 1803 HSD samples collected from various depots of the Corporation were checked for quality of the fuel supplied. Samples of HSD and Ethanol blended diesel were also tested. The following points are tested in HSD samples. a) Flash point. b) ASTM density at 15 0 C Kg/m3. c) Kinematic Viscosity at 40 0 C CST. d) Distillation 90% volume recovery at C IBP C.. Fuel quality tests are carried out regularly. An average of 150 samples are tested every month. The oil companies are alerted for variations observed in the quality of fuel. Alternate fuels like Ethanol and Bio-diesel are tested for IS standards Pure Drinking Water RO/DF Plant: During the year, 12 drinking water RO/DF of 500 LPH water plant were installed at rural bus stations, funded by the department of the Rural Development and Panchayat Raj under NRDWP Coverage and Quality Programme

57 11.5. Rain Water Harvesting: Rain water harvesting has been implemented at some of the Depots/Bus stations/ Divisions of KSRTC. The decision has already been taken to install rain water unit to all the existing buildings in a phased manner and invariably at all the new upcoming constructions Water Softeners Test : Quality of water from sources like borewell, open well and other sources of all depots of the Corporation were tested for hardness, fluoride, PH and chloride results. Softeners are being provided wherever the quality of water is poor/bad. Presently, 14 depots are equipped with water softeners/defloride plants to avoid corrosion of bus body and paint due to hard water Water Recycling Plant: Water recycling plants are installed for reuse of water used for bus wash in 28 depots and in remaining 50 depots the work is under progress Bio-diesel/Alternate Fuels: Alternate fuel trials with Bio-diesel (in the ratio of 90:10) were completed with excellent results. Totally 5 depots were identified in the first phase of implementation using Bio-diesel in the ratio of 10% (B10). Due to nonavailability of diesel at bunks of identified depots, the activity of blending was temporarily stopped during the year. Sl. No. 1 Mandya Division Depot No. of Depots 2 Chikkaballapura Mandya Maddur Chikkaballapura Chintamani Doddaballapura Total Diesel Ethanol Blend: Ethanol is blended with diesel at (7.7% Ethanol + 0.5% solubilizer % diesel). Totally 21 depots are commissioned for blending of Ethonol diesel. Due to non-availability of diesel at bunks of identified depots, blending activity is temporarily stopped during the year

58 Solar Lighting System: 45 numbers of 2 KWP and 126 numbers of 300W solar lights have been installed in the various rural bus stations and depots under MNRE funded project. Energy audit is carried out at depots, divisional workshops and central office for conservation and optimisation of energy conservation Disposal of Waste: A scientific method has been adopted for disposal of hazardous waste like used lubricants, scrap batteries, besides disposal of tyres, automobile scrap etc. Returns are filed to KSPCB on regular basis ISO / OHSAS / ISO 9001: OHSAS-18001: 2007 certification has been obtained for the Central Office and ISO 9001/2008 and ISO 14001: 2004 for Regional Work Shop, Bangalore. Periodic audit for the certification is carried out Seminars and Conferences: Conferences were organized every year on the world environment day. Upgradation of skill on new technologies is in continuous process. The world environment day was celebrated on 5 th of june 2013 by planting of saplings at Depot-1 of Bangalore division Innovative Projects: The environment-friendly Phenol bonded densified compressed bamboo mat boards as per IS 13958: 1994 are being used as bus flooring, which is much superior and better than the conventional compressed ply boards in respect of strength, longer durability, better dimensional stability and fuel efficiency( lighter than ply boards by 15%). Diesel particulate filters for Ethanol dozed vehicles of Mysore city are used to reduce smoke emission. Flame arrestors for ethanol dozed vehicles of Mysore city are used to ensure safety. *****

59 CHAPTER-12 INFORMATION TECHONOLOGY 12.0 KSRTC has adopted information technology in its day-to-day operations and brought every staff under the information technology net. KSRTC is the leading state transport undertaking in the country to adopt information and communications technology in its administrative and operational processes. For its IT-enabled projects, KSRTC has received applause and many S.T.Us are following KSRTC s IT way. KSRTC has been leveraging on Information technology in its various progressive projects and the details of developments made during the year under report is given below Any Where Any Time Advance Reservation (AWATAR): Any where Any Time Advance Reservation system was continued during the year It is web based passenger seat reservation system developed for KSRTC reservation system. AWATAR passenger reservation system facilitates online booking of passenger seats through KSRTC counters, franchisee counters, Bangalore One counters, Via-FlightRaja counters (B2B and B2C), integration with redbus, Abhibus, busindia.com for online booking, mobile booking and e-booking by individuals. Tickets can be booked 30 days in advance including return journey tickets from selected destinations. Popularized the paperless ticketing and e-ticket passenger can now travel in the bus by showing SMS delivered to them on confirmation of the tickets booked, contributing for green revolution Prayanothsava - rewarding frequent commuters: To reward the frequent traveler Prayanothsava- Travel More Save More scheme was introduced, which offers 30% discount for the 4th travel with KSRTC. For the benefit of commuters to avoid weekend rush KSRTC introduced Prayanothsava-beat the weekend rush scheme, which offers 10% discount on ticket fare for the commuters who travel from Tuesday to Thursday. The offer was initiated for honouring frequent commuters through this friendly measure AWATAR Upgradation - Increase in the coverage of AWATAR: To support more number of concurrent users, AWATAR application was upgraded from 500 concurrent users to 3000 concurrent users, scalable upto 5000 concurrent users on demand. The total counters increased from 758 to the current 796. The number of registered e-booking users also rose to 27 lakh as on date compared to 25 lakh of previous year Net Banking Facility for Ticket Booking: KSRTC offered payment mode option through net/internet banking for the online users to reserve a ticket in a convenient way, which gives complete control over bank accounts online. The net banking gives more comfortable, convenience, flexibility to book a ticket anywhere, anytime. Since all payment details are recorded, no additional effort is required for keeping track of payments. It is fast and saves valuable time. Around 50 banks in the State, are included for net banking facility

60 12.5 Additional Payment Gateway enabled for Booking: In KSRTC booking payment mode, passenger can use debit card with VISA/ Master logo provided and also can use credit card issued by any bank in India with VISA/Master/logo. Ticket can be booked through any of the banks payment gateway viz., ICICI, Axis Bank or Central Bank of India SAKAL Implementation: As per the Karnataka Guarantee of Services to Citizens Act, 2011, all the services related to KSRTC viz., issue of bus passes to school children, Accident Relief Fund, issue of bus passes to physically challenged, issue of free bus passes to freedom fighters, issue of free bus passes to blind persons, issue of Rs. 2000/- worth of free bus coupons to wife/widow of freedom fighters are implemented under SAKAL portal. Information Technology department has provided all technical support towards implementation of SAKAL Mobile based Application: URL based mobile booking application Andriod and windows based mobile application for booking and cancellation of tickets were implemented in AWATAR application KSWAN: 140 locations in KSRTC are covered under the Karnataka State Wide Area Network (KSWAN) internet connectivity provided by e-governance for the implementation of centralization of all IT initiative Guest Users Booking: KSRTC introduced online booking by guest users (unregistered users) to increase the reach of advance booking to its commuters on its website, e-booking as guest user is featured for those users not having valid login user id to continue the booking process without registration AWATAR Performance: Seats booked ( in lakh) Revenue realised ( Rs. in lakh) Depot Computerisation System (DCS) : Training was provided to all staff working in depots & divisions towards DCS implementation & maintenance. User manual was prepared and circulated to all depots and divisions for smooth implementation and maintenance of DCS. Action was taken to implement all modules of DCs at depots. Computerized duty rota counseling system has been implemented in all the depots

61 Necessary IT infrastructure was provided to new depots. Bluetooth enabled ETMs were supplied to depots, which help in transferring ticket data online to the central server by integrating ETMs with VTMS. Leave management KIOSK was installed in Depot-1 of Bangalore division on pilot basis which enables crew to avail different types of leave. It helps to achieve transparency in leave management at depots. It will be extended to other depots of the Corporation after its successful implementation in the depot Recruitment: I T department coordinates for online application development and receipt of applications from candidates applying for various posts including officers & supervisors through During the year, automated computerized test was conducted for selecting the security guards. It co-ordinates for smooth running of recruitment process by establishing & maintaining automated driving track at Hassan for selection of drivers & drivers-cum-conductor. IT department developed an exclusive software for counseling of selected supervisory staff, security gaurds, drivers and drivers-cum-conductor at its in-house which helps in opting depots and divisions according to their choice. This transparent process received a lot of applause from the public and candidates. *****

62 CHAPTER-13 GENERAL PRINTING PRESS: The KST Press at Bangalore functions as an independent unit attached to the Central Office. As at the end of the year the press had a staff strength of 84 employees PRODUCTION : The itemwise production details during the year under report as compared with those of previous year are furnished below in Table-39. TABLE 39 (Rs.in Lakh) Sl. Items No. 1 Loose forms Pads Books, registers and others Ticket books Ticket and luggage books supplied to other divisions/corporations Luggage books Total VALUE OF TICKET BOOKS SUPPLIED: The conversion value of ticket books of various denominations supplied to operating units of the Corporation during was Rs.1.77 crore as against Rs.1.31 crore of last year ADDITIONAL WORKS UNDERTAKEN: During the year under report, the printing and supply of stationery, audit reports, Board meeting notices, Annual Administration Report, visiting cards, invitation cards, letter heads, monthly passes, scribbling pads, index sheet forms, Board meeting index sheets, vakalath forms, enquiry notices and new year greeting cards were taken up REVENUE EARNED FROM OTHER ORGANISATION JOBS: During the year under report KST Press took the printing work of other transport undertakings such as NWKRTC, NEKRTC and BMTC and earned an amount of Rs lakh. The details are shown in Table

63 TABLE 40 (Rs.in Lakh) Sl. No. Organisation Revenue earned by supplying tickets Revenue earned by supplying stationery None of the machineries was scrapped during the year Total 1 B.M.T.C N.E.K.R.T.C N.W.K.R.T.C Total DETAILS OF RAW METERIALS PURCHASED & CONSUMED: The details of raw materials purchased and consumed during the year compared to previous year are as under. Sl. No. 1 Description Paper used for printing of tickets in self driven rotary & letter press ticket machines Kg Kg. 2 Paper used for printing of stationery Kg Kg. 3 Total Kg Kg. Expenditure incurred on purchase of raw materials like ink, paper, nylo plate, spare parts, ETM reels, computer stationery, pay slips, advance reservation tickets etc. Rs lakh Rs lakh LAW: The Corporation has 8619 cases pending before various courts as on These cases have been pending from the level of trial courts to the Supreme Court. The trial court cases are dealt at divisional level by the Law Officers/Assistant Law Officers working at the divisional level by coordinating with the panel advocates. Appeals, writ petitions and cases before the Supreme Court are dealt at the law department at central office level. The above cases comprise of labour court cases, motor vehicle claim cases, workmen s compensation, gratuity, consumer forum and commercial cases, original suits etc. M.V.C Cases Pending before MACTs : As on , 3600 MVC cases were pending before various MACTs. During the year under report 1476 cases were received, * cases were disposed of and out of which 436 cases were decided in favour of the Corporation and 988 against the Corporation. The divisionwise details are furnished in Table

64 TABLE- 41 Division Pending as on Received during the year Disposed during the year For Against Total Pending as on Bangalore Central * 358 Ramanagara * 299 Tumkur Kolar Chikkaballapura Mysore City Transport Mysore Rural * 205 Mandya Chamarajanagar Hassan Chikkamagalur Mangalore Puttur Davangere Total * 3593 Matters Pending before Labour Courts/Industrial Tribunals : 2516 cases were pending as on and during the year 721 cases were received. 598 labour court cases were decided in favour of KSRTC as against disposals during the year. The divisionwise details are furnished in Table TABLE- 42 Pending Received Disposed during the year Pending Division as on during as on the year For Against Total Bangalore Central * 524 Ramanagara * 88 Tumkur * Kolar ** Chikkaballapura ** Mysore City Transport * 84 Mysore Rural Mandya 45+73** Chamarajnagara Hassan Chikkamagalur Mangalore * 82 Puttur Davangere Total ** * 2133 * 11 are transferred cases ** 207 cases are serial application cases filed under section 33(2) (b) before labour courts

65 Original Suits pertaining to Commercial Establishments and Land Matters: As on , there were 35 original suits pertaining to commercial establishments and land matters pending at divisional level. 6 cases were received during Out of these cases, 6 cases were disposed in favour of the Corporation and 27 cases were pending as on Divisionwise cases of commercial establishments and land matters pending are given at Table-43. TABLE- 43 Division Pending Received during Disposed during the year Pending as on as on the year For Against Total Bangalore Central Ramanagara Tumkur Kolar Chikkaballapura Mysore City Transport Mysore Rural Mandya Chamarajnagara Hassan Chikkamagalur Mangalore Puttur Davangere Total Gratuity Matters Pending at Divisional Level: There were 819 gratuity cases of divisions pending before various controlling authorities and appellate authorities at High Court as on cases were received during the year cases were disposed of, out of which 67 cases were decided in favour of the Corporation during year under report. Divisionwise gratuity cases pending are given at Table-43a

66 TABLE- 43a Pending Received Disposed during the year Pending Division as on during as on the year For Against Total Bangalore Central Ramanagara Tumkur Kolar Chikkaballapura Mysore City Transport Mysore Rural Mandya Chamarajnagara Hassan Chikkamagalore Mangalore Puttur Davangere Total Cases Pending before High Courts and the Supreme Court : Further, the number of cases pertaining to accident, service, labour and commercial matters disposed in favour/against KSRTC and pending before High Courts/ the Supreme Court as on and the success rate before High Courts for the period from to are shown in Table 44 and Table-45 respectively. Two gratuity cases were pending before the Supreme Court

67 TABLE -44 Particulars Cases pending as on Receive d during the year No of cases disposed during the year Favour Against Total Pending as on Accident matters MFAs before High Court SLPs before Supreme Court Service matters WPs/WAs before High Court SLPs before Supreme Court Labour matters WPs/WAss before High Court SLPs before Supreme Court Commercial matters WPs/WAs in High Court SLPs before Supreme Court Gratuity matters WPs/WAs in High Court SLPs before Supreme Court Total High Court cases Total Supreme Court cases Table 45 Success Rate of Cases before High Courts Labour 91.1% Service 94.9% Accident (MFA) 34.0% Commercial 75.0% Gratuity 79.2% Overall 60.9% MARKETING & COMMUTER RELATIONS: Redressal of passenger grievances, dissipating information regarding services, formation of package tours and innovating new market for the services are the main functions of the Marketing and Commuter Releation Department. Marketing strategies adopted during the year are as under

68 Branding: Flybus related work: Branding of Flybus service from BIAL to Mysore was taken up and completed. Action taken to tie up with in-bus catering. Branding publicity was undertaken for Flybus through website, Google Adwords, press media, KIAL portal etc., Branding publicity was undertaken at Mysore hotels & local channels. Opened Flybus advance reservation counter at Bangalore International Airport for the benefit of commuters. Wide publicity through motorized rotating glow sign box, advertisement in Mysore TV channels, leaflets, hoardings, social media network like facebook, twitter, etc., was given for Flybus service. Action taken to display live feed of flight schedule in the bus and bus station of Mysore Mysore Dasara Packages: Introduced special package tour services at Mysore for commuters, with online booking facility namely Giridarshni, Jaladarshni, Devadarshni and Nagaradarshini during Dasara. Around 20% of seats were booked online for these packages. Novel concept of Mysore on Wheels received good response. KSRTC has geo-fenced the tourist places: This is first in India. This is also first time in Karnataka that Hop On-Hop Off service was introduced in the city circuit. Promotional activities: Hop On- Hop Off Mysore bus services were taken up during Dasara 2013 in Mysore

69 Innovative Marketing Programs: Initiated action to provide pick up and drop facility through taxis for premium bus passengers, through tenders. Initiated action for Bangalore- Tirupathi and Tirupathi-Bangalore package services. Initiated action to distribute Kannada magazines free of cost for Airavata bus passengers. Introduced passengers real time feedback and video on demand solution, to enhance travel experience in premium services. Initiated real time feedback collection mechanism for getting opinion from passengers while travelling Value Added Services: The following initiatives are taken to attract more commuters towards KSRTC services and to provide value added services to commuters. Complimentary copies of the Week magazine and other periodicals at zero cost to Flybus commuters. Complimentary copies of Sudha & Mayura magazines at zero cost for Volvo bus commuters. Complimentary copies of Travelogue - a biannual travel and tourism magazine at zero cost for Airavat bus commuters. Oshiboro wet towels which are customized with KSRTC brand are distributed free of cost to Flybus, Superia & Bliss passengers. UNIBIC cookies are distributed to Flybus and premium bus commuters at zero cost. To provide guidance to commuters, the information regarding pick-up points and wayside restaurants, alongwith photographs, are posted on Google maps Safety Measures: To provide guidance and create awareness amongst commuters about safety on board and safety on road, Safety on-board tips are posted on Facebook, twitter and KSRTC homepage. Inside the buses, layout of the bus to identify the location of emergency exits, fire extinguishers, roof hatch and main door, and safety tips in case of emergency regarding main door, roof hatch exit, seat belts and fire extinguishers are displayed on online social media tools like Facebook, twitter. A video film was produced on safety measures. It is posted on website and social media. This video is played before the start of journey in premium buses

70 1. Website of KSRTC: KSRTC website: Implemented website, concentrating more on user-friendly booking interface for online users. Undertaken user interface changes in service availability pages, booking pages as per international business portal standard. Dynamic service search/booking facility: Modified the booking process of dynamic service search/booking in-line of international standard way of user friendly booking process. Website updation: Implemented KSRTC website through content management system for dynamic data updation on static pages. Website updation is done as and when the data is received from various departments. Website campaign: Implemented banners on the website on every occasion to promote any special service details, peak season campaign, loyalty programs etc., 2. Additional revenue through advertisement on KSRTC website: Banner space provided to makemytrip hotel booking webpage link and Savari ARI car hiring web page link as an advertisement in KSRTC website and earned around Rs. 1.5 lakh per month for each advertisement. 3. Travel planning solution: Implemented travel planning solution to provide the interactive web based solution for the users using advanced algorithms to generate fully customized travel itineraries based on a tourist s preferences and constraints to drive more traffic to KSRTC s website and earned Rs. 1.5 lakh per month. 4. Digital media marketing: Search engine optimization: Implemented SEO to increase page rankings in all popular search engines, for keywords related to bus transport and for top destination on both offsite and onsite optimization. Providing meta tags in all relevant pages of website, directory submission, content development for the website pages etc., have been undertaken. Google Adwords: Implemented Google Adwords campaign to KSRTC to drive more conversions, increase the conversion rate, optimization of cost per conversion etc., Text and image ads: Implemented text and display network, Adwords campaign for KSRTC services on Google Search engine as a sponsored link on Google. Ads on Google places: Implemented Google ads for KSRTC reservation counters as sponsored link to facilitate users to get information about KSRTC reservation counters on Google places. Google ads for call centre for call extension: Implemented Google ads for call centre to make aware of our customer service. Site links extensions: Implemented KSRTC services campaign in the external web pages. 5. Map based services: Counters: All KSRTC reservation counters on Google maps to provide complete details of the location of ticketing counters to the passenger have been adopted. Dynamic map based booking: Implemented dynamic map based booking facility for online users to provide information about services operated, through Google map. It displays route schedule, number of services, timings, via place, distance, pick-up points and other travel related details and leads to booking

71 6. Mobile campaign: Implemented mobile marketing, which engage commuters with updates and messages, remind commuters about schedules and delays, sending m-ticket, SMS alerts on ticket confirmation and cancellation etc. As a green evolution in e-ticket, implemented & popularised paperless ticketing. 7. Feedback management: Social media marketing: Social media marketing is successfully implemented and maintained for effective/constant communication with the online users. Social media channels used are Facebook, Twitter, You Tube, LinkedIn, Google Plus etc., tweets on Twitter, Facebook and other social network are updated regularly. CRM with call centre: Call centre is successfully implemented and monitored to create better customer relationship with commuters and the same is integrated with AWATAR online reservation system. 8. Loyalty programs Implemented loyalty scheme in Awatar application, to reward frequent traveler Prayanothsava- Travel More Save More scheme, which offers 30% discount for the 4th travel with KSRTC and for the benefit of commuters to avoid weekend rush, Prayanothsava-Beat the weekend Rush scheme is implemented, which offers 10% discount on ticket fare for the commuters who travel from Tuesday to Thursday. Implemented new reward scheme for the first time in KSRTC for top 11 online users, who booked maximum number of tickets through AWATAR application by issuing appreciation letters and free passes for return trip

72 9. Other work related to online marketing & online presence: Maintenance of website and keyword of KSRTC to guard against website hackers and initiate legal proceedings, if required. Creating branding of KSRTC related words in the online media presence. 10. Market research: Conducted market survey/research study for identifying causes for decline in revenue from premium segment by external consultant. Implemented the recommendation as to web page given by the consultants. Based on recommendation, action was initiated to provide entertainment by inviting tenders in Sarige buses. Based on the findings of market research to facilitate commuters, it was proposed to introduce travel planning solution on KSRTC homepage Training: Training on soft skills was organized at the Central Training Institute for crew to enable them to build good relationship with commuters Trademark and Patent related Work: Trademark related work for obtaining trademark for KSRTC branded service and also renewal of trademark of existing brands of KSRTC was taken up. Taken initiative to obtain trademark for KSRTC Flybus so as to protect name, brand and design of Flybus from competitors. Further, taken initiatative to obtain patent for AWATAR & automated drivers recruitment track system Exhibitions and Publicity: Action was taken for publishing of corporate brochure, award brochure, transport brochure to give wide publicity about Corporation s services and facilities, designed hoardings and displayed them at major bus stations