OLD MUTUAL WEALTH S ADVISERVIEW SWITCH FUNDS user guide

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1 For financial advisers only OLD MUTUAL WEALTH S ADVISERVIEW SWITCH FUNDS user guide This guide provides support information on how to switch current funds and redirect future regular payments on an individual or bulk basis

2 Contents. Contents. Introduction 4.. Switch by single policy 5. Product selection 6. Choosing your switch 7. Select your funds 8. Check your switch 9. Submit your instruction 0.. Switch by client. Select plans to switch. Confirm plans to switch. Select your funds 4. Check your instruction 5. Submit your instruction 6.. Switch by fund 7. Select fund 8. Confirm plans to switch 9. Select new funds 0. Check your instruction. Submit your instruction. 4. Switch by product. Select product to switch 4. Product holdings to switch 5. Confirm plans to switch 6. Select your funds 7. Check your instruction 8. Submit your instruction

3 Introduction Welcome to the Adviser View switching user guide. This guide will instruct you on how to carry out online switches and redirections on behalf of your clients, on their Old Mutual Wealth Life Assurance Limited plans. For instructions on how to switch your client s Old Mutual Wealth platform accounts, please read the separate user guides on our Literature Library. What is the difference between switching and redirecting? A switch allows you to change the funds that a product is currently invested in. A redirection is used when a policy has regular payments set up. A redirection will change the funds that future money is invested into. Who has authority to switch? Unless you have the appropriate regulatory permission to manage investments on a discretionary basis, you will need your client s authority each time you execute a switch investment instruction. The investment decision itself remains the client s you are simply executing it for them. You will need to maintain a record of their original switch instructions and you will need to execute the investment instruction as soon as reasonably practical following receipt of each client authority. A fund switching authority form is available from the Literature Library. The form needs to be signed by you and your client, allowing you to carry out all online switch instructions for Old Mutual Wealth investments on their behalf. What type of switch do you want to do? Three methods of switching are detailed in this guide. Please turn to the relevant page for the type of switch you want to do. Switch an individual policy: Pages 4-9 Switch by client: Pages 0-5 Switch by fund (switch out of a specific fund or funds for one or more policies): Pages 6- Switch by product (select policies to switch from a specific product group): Pages -8

4 . SWITCH BY SINGLE POLICY This section of the user guide will show you how to switch individual policies.. From the homepage, hover over the switch tab to view further options.. select the single policy option to begin the process. 4

PRODUCT SELECTION. select either Switch a single policy for the option to both switch and redirect or select Redirect a single policy to redirect only.

5 PRODUCT SELECTION. select either Switch a single policy for the option to both switch and redirect or select Redirect a single policy to redirect only.. When the pop-up appears, click Yes to confirm that you have authority to switch on behalf of your client(s). On the next page, enter the policy number, including the product prefix. Eg. CAB Then click, Select to continue. 5

6 CHOOSING YOUR SWITCH. Tick the boxes next to the funds you wish to switch out of.. Alternatively, click the Select All option to switch out of all current holdings.. Select Continue to proceed. 6

7 SELECT YOUR FUNDS. use the drop down menus to view funds by fund manager or sector.. individually highlight the fund(s) you wish to switch into within the Fund name section.. select Add selected fund to my new choice to add the funds to the New fund list. 4. enter the percentage to allocate to the new fund choice(s). You also have the option to enter a percentage to retain in the current fund holding below. 5. select Continue to proceed

8 CHECK YOUR SWITCH. Check the new fund choice(s) and percentage(s) are correct.. Select continue to proceed. Tip: Select the Change Choice option to return to the previous screen and amend the instruction. (See point ). 8

9 SUBMIT YOUR INSTRUCTION. select Submit to confirm the instruction and end the process. What happens next? A contract note will be generated and sent to the client shortly after the switch has completed. You can view a copy of this in the client record within the Documents tab. We operate a cut-off time prior to the dealing point. Any deals placed before the cut-off time will receive the price at the next dealing point. Deals placed after the cut off time will receive the price at the subsequent dealing point. The dealing point for most funds available through AdviserView is :00 and the online cut-off time is 0:00. 9

10 . SWITCH BY CLIENT This section of the user guide will show you how to switch out of a specific fund or funds for one or more policies.. From the homepage, hover over the switch tab to view further options.. select the clients option to begin the process. 0

11 SELECT PLANS TO SWITCH. use the + option to expand and view individual client plans.. Tick the required boxes within the Switch column.. Alternatively, use the select all option to switch all plans belonging to the client. 4. Click switch to proceed. A pop-up box will appear asking whether you have the authority to switch on behalf of your client(s). Select, Yes to confirm this and turn to the next page of this user guide. 4

12 CONFIRM PLANS TO SWITCH. Check that all plans you wish to switch are ticked within the switch column.. Tick the appropriate boxes within the redirect column to alter funds for regular contribution payments.. Select next to continue. 4 Note: The red warning symbol indicates that you cannot switch or redirect the plan (depending on which column the symbol appears in). Click on the symbol to find out more information. (See point 4).

SELECT YOUR FUNDS. use the drop down menus to view funds by fund manager or sector.. individually highlight the fund(s) you wish to switch into within the Fund grouping section.

13 SELECT YOUR FUNDS. use the drop down menus to view funds by fund manager or sector.. individually highlight the fund(s) you wish to switch into within the Fund grouping section.. select add selected fund grouping(s) to my new choice to add the funds to the New fund list. 4. enter the percentage to switch into the new fund choice(s). 5. Select next to continue. 4 5

14 CHECK YOUR INSTRUCTION. Check all plans listed are correct.. Check the new fund choice(s) and percentage(s) to switch into are correct.. Select next to continue. 4 Tip: Use the back button to amend any details before submitting. (See point 4). 4

15 SUBMIT YOUR INSTRUCTION. select Submit to confirm the instruction and end the process. What happens next? A contract note will be generated and sent to the client shortly after the switch has completed. You can view a copy of this in the client record within the Documents tab. We operate a cut-off time prior to the dealing point. Any deals placed before the cut-off time will receive the price at the next dealing point. Deals placed after the cut off time will receive the price at the subsequent dealing point. The dealing point for most funds available through AdviserView is :00 and the online cut-off time is 0:00. 5

16 . SWITCH BY FUND This section of the user guide will show you how to switch all policies out of a specified fund.. From the homepage, hover over the switch tab to view further options.. select the funds option to begin the process. 6

SELECT FUND. select the fund you wish to switch out.. Click switch to continue. A pop-up box will appear asking whether you have the authority to switch on behalf of your client(s).

17 SELECT FUND. select the fund you wish to switch out.. Click switch to continue. A pop-up box will appear asking whether you have the authority to switch on behalf of your client(s). Select, Yes to confirm this and turn to the next page of this user guide. Tip: If you wish to view the clients invested within the named fund(s), tick the box within the View Clients column and click view clients. (See point ). 7

18 CONFIRM PLANS TO SWITCH. untick the boxes next to any plans you do not wish to switch.. Select next to continue. Note: The next deadline to switch is available to view here. (See point ). 8

SELECT NEW FUND(S). use the drop down menus to view funds by fund manager or sector.. individually highlight the fund(s) you wish to switch into within the Fund grouping section.

19 SELECT NEW FUND(S). use the drop down menus to view funds by fund manager or sector.. individually highlight the fund(s) you wish to switch into within the Fund grouping section.. select add selected fund grouping(s) to my new choice to add the funds to the New fund list. 4. enter the percentage to switch into the new fund choice(s). 5. Select next to continue

20 CHECK YOUR INSTRUCTION. Check all plans listed are correct.. Check the new fund choice(s) and percentage(s) to switch into are correct.. Select next to continue. 4 Tip: Use the back button to amend any details before submitting. (See point 4). 0

21 SUBMIT YOUR INSTRUCTION. select Submit to confirm the instruction and end the process. What happens next? A contract note will be generated and sent to the client shortly after the switch has completed. You can view a copy of this in the client record within the Documents tab. We operate a cut-off time prior to the dealing point. Any deals placed before the cut-off time will receive the price at the next dealing point. Deals placed after the cut off time will receive the price at the subsequent dealing point. The dealing point for most funds available through AdviserView is :00 and the online cut-off time is 0:00.

22 4. SWITCH BY PRODUCT This section of the user guide will show you how to select policies to switch from a specific product group. From the homepage, hover over the business services tab to view further options.. select the products option to begin the process.

23 SELECT PRODUCT TO SWITCH. use the + and - options to expand and hide the clients within the product group.. Tick the box within the Switch next to the relevant product.. select switch to continue.

24 PRODUCT HOLDINGS TO SWITCH. Tick the box within the Switch to confirm the required product holding to switch.. Select switch to continue. 4

25 CONFIRM PLANS TO SWITCH. Check all plans listed are required to switch. To deselect a plan, untick the box next to the client name.. select next to continue. 5

SELECT YOUR FUNDS. use the drop down menus to narrow down the amount of viewable funds.. individually highlight the fund(s) you wish to switch into within the Fund grouping section.

26 SELECT YOUR FUNDS. use the drop down menus to narrow down the amount of viewable funds.. individually highlight the fund(s) you wish to switch into within the Fund grouping section.. select add selected fund grouping(s) to my new choice to add the funds to the New fund list. 4. enter the percentage holding(s) to switch into the new fund choice(s). 5. Select next to continue

27 CHECK YOUR INSTRUCTION. Check all plans listed are correct.. Check the new fund choice(s) and percentage(s) are correct.. Select next to proceed. 7

28 SUBMIT YOUR INSTRUCTION. select Submit to confirm the instruction and end the process. What happens next? A contract note will be generated and sent to the client shortly after the switch has completed. You can view a copy of this in the client record within the Documents tab. We operate a cut-off time prior to the dealing point. Any deals placed before the cut-off time will receive the price at the next dealing point. Deals placed after the cut off time will receive the price at the subsequent dealing point. The dealing point for most funds available through AdviserView is :00 and the online cut-off time is 0:00. 8

29 Calls may be monitored and recorded for training purposes and to avoid misunderstandings. Old Mutual Wealth is the trading name of Old Mutual Wealth Limited which provides an Individual Savings Account (ISA) and Collective Investment Account (CIA) and Old Mutual Wealth Life & Pensions Limited which provides a Collective Retirement Account (CRA) and Collective Investment Bond (CIB). Old Mutual Wealth Limited and Old Mutual Wealth Life & Pensions Limited are registered in England and Wales under numbers and 464 respectively. Registered Office at Old Mutual House, Portland Terrace, Southampton SO4 7EJ, United Kingdom. Old Mutual Wealth Limited is authorised and regulated by the Financial Conduct Authority. Old Mutual Wealth Life & Pensions Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Their Financial Services register numbers are 6559 and respectively. VAT number PDF04/6-00/January 06 9

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