Corrigendum: RFP by MAB IT Ops for selection of Service Providers RFP ref: SBI/GITC/MAB/2017/2018/417. Amended as under

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1 Corrigendum: RFP by MAB IT Ops for selection of Service Providers RFP ref: SBI/GITC/MAB/2017/2018/417 Sr No Page of RFP Ownership Clause Present clause / condition / criteria Blank Amended as under Additions as under: 15.1 Service provider agrees that the Bank owns the entire right, title and interest to any inventions, designs, discoveries, writings and works of authorship, including all intellectual property rights, copyrights. Any work made under this Agreement shall be deemed to be work made for hire under any Indian/U.S. or any other applicable copyright laws The Intellectual Property Rights on the software code, copyright and source code for various applications/ interfaces developed under this Agreement, and any other component/ framework/ middleware used/ developed as pre-built software assets to deliver the solution, shall belong to the Bank and the Bank shall have complete and unrestricted rights on such property. However, the service provider shall hold All Intellectual Property rights in any pre-built software per se, except for those which have been assigned under this agreement All information processed by Service provider during software maintenance belongs to the Bank. Page 1 of 6

2 2 57, 123 Scope work of Annexure C, Service Review meeting Service provider shall not acquire any other right in respect of the information for the license to the rights owned by the Bank. Service provider will implement mutually agreed controls to protect the information at no extra cost to Bank. Service provider also agrees that it will protect the information appropriately. Failure to protect information may attract civil, criminal, or administrative penalties. Following added: rrr. Bidder to visit terminal holders which were inactive during the last quarter and share a test transaction report for such terminals with Bank. sss. Bidder to do tele-calling for welcoming all new merchants, for closing of open batches, feedback calls, problematic installations etc. ttt. All the observations made by Bank s authorized Audit firm during IS review will have to be attended to within one month from the date of submission of such reports. Following stands added: 4. Weekly review meetings of the representative of the Bidder with LHO functionaries. Minutes to be shared with Bank. 5. Quarterly review meetings with SBI officials at Zonal offices. Bidder to be represented by its own employee. 6. Dedicated bidder s official at LHO centre for handling SBI Operations Page 2 of 6

3 4 132 Sr No 4 Fortnightly by 19 th of the month Monthly by 7 th of the subsequent month Sr 5, Col2 Premium merchants either on same day or next day 6 Sr 5, Col 7 Balance 20% will be attended in additional 7 working days over and above TAT 7 74, penalties , 52 and , 126 Scope work of Technical evaluation matrix to be submitted by the Bidder pp. Ensure that individuals with necessary expertise are hired / recruited with proper back ground checks and police verification. rr. Vendor will conduct police verifications for all appointments after the date of this agreement. Amended as: Fortnightly by second day after fortnight i.e 17 th and 2 nd. Monthly by 2 nd of the subsequent month. Amended as: Merchants at State capitals and premium merchants either on same or latest by next day. Amended as: Balance 20% will be attended in additional 4 working days over and above TAT Following stands added: Superfluous transactions being captured at Bidder s end, even though not having a financial impact but are more of an irritant having possible future financial impacts in the Recon process, would attract a penalty of Rs 1/- per such transaction. Following additions: Necessary documentary proofs for arriving at the scores to be also submitted. pp. Ensure that individuals with necessary expertise are hired / recruited with proper back ground checks and police verification. Police verification would be mandatory for employees directly or remotely related to Bank s work. rr. Vendor will conduct police verifications for all appointments after the date of this agreement. Police verification would be mandatory for employees directly or remotely related to Bank s work. Page 3 of 6

4 10 49 Eligibility criteria Indicative Commercial bid, Annx F Annx F, Indicative commercial bid table Ability for migration of merchants from existing system to a new system within a span of 15 months from the date of instructions from Bank 4. Breakup of charges at column D (Sr No 1 to 9) for various activities will be arrived at (rounded down to nearest two decimals) as per the respective percentage mentioned at column F of the final L1 price (Sr no 10) of column D. Stands amended as given under: Ability for migration of merchants from existing system to a new system within a span of 18 months from the date of instructions from Bank. This particular clause alone stands withdrawn. Sr. No. (A) Type of service (B) Basis of unit (C) Price as per unit(s) specified in Col C (D) Expected volume * in a year (E) Price quoted in Col C has to be within below % of Grand Total (Sr No 10, col D) (F) 1 Terminal installation, application downloading, activation and Merchant training charges (one Per terminal to 0.27 Page 4 of 6

5 time per terminal). Downloading of Bharat QR merchant app., delivery of Tent card/standee, User manual, FAQ, Decals etc. to merchant, test transaction, Merchant training charges (one time per TID) etc. to make Bharat QR acceptance operational. 2 Migration cost from one platform to another Per terminal to Terminal de-installation charges Per terminal to Field visit charges Per visit to Transaction processing cost. Bank will reimburse Per One lac only for successful transactions. transaction 6 Dynamic Currency conversion charges Per Rs Ten Thousand 7 Terminal servicing and management fee (per Per terminal per terminal p.m.). The deployment will be on PAN month India basis. 8 Daily Settlement, Reconciliation, Chargeback, presentments, arbitrations and periodical reporting, merchant transaction reporting, merchant statements e mailing, MIS for Bank (including the new / revised MIS) through e mail / SFTP / hard copy in case specifically mentioned etc. The list is illustrative and not exhaustive Per terminal per month 450 million to Rs million 0.25 to to to Help desk charges (outgoing) Per call to Grand Total 100 % Page 5 of 6

6 11 Rate per man day for developments. 200 man days in a calendar year will be free of costs Per man day 200 Rate per man day cannot exceed Rs 10000/- Page 6 of 6