US Terms and Policies Effective September 8, 2016

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1 US Terms and Policies Effective September 8, 2016 These Terms & Conditions describe the responsibilities of Guests and Natural Retreats US LLC with regard to booking a vacation home in the Natural Retreats portfolio. The terms you, your and Guest refer to all persons who book reservations with Natural Retreats. The terms we, us and NR refer to Natural Retreats. The specific terms of your booking will be provided to you in a Booking Confirmation. No booking is confirmed until you receive your Booking Confirmation. You have accepted these terms by booking with us. Groups, event bookings, or bookings of more than one home may be asked to sign an agreement with additional or different terms. All packages and packaged offers are offered solely by Natural Retreats US LLC for residents of the United States. Packages and packaged offers are not offered and are not available to residents of the United Kingdom and the European Union. U.S. HANDPICKED HOMES Rates & Payments You agree to pay the rental amounts in your Booking Confirmation. We will cancel your booking if you fail to make payment on time. We often offer accommodations or activities at promotional rates. Blackout dates may apply and the promotion may only be applicable to a select number of homes. Promotions cannot be added to a pre-existing booking and are not grounds for a refund. We reserve the right to refuse to honor any rates which are printed or quoted in error. Our deposits are held at the bank of Wells Fargo, 123 East Main Street, Charlottesville, Virginia 22902, and at various Wells Fargo branches at our destinations. Banking information may change at our discretion. Where allowed by law, we may place all deposited funds in an interest bearing account and any interest that accrues shall be to our benefit. For any additional charges, violations or damage as described in these Terms and Conditions, you agree that we have the right to charge the credit card on file for any outstanding charges. Refunds. Subject to the cancellation policies of each destination, you are responsible for the entire booking once your booking is confirmed. We cannot provide refunds and will not be liable for any damages or injury caused by conditions beyond our reasonable control including, but not limited to, weather conditions, acts of God, force majeure, strikes, civil disruptions, embargoes, and wars or other hostilities, whether actual, threatened or reported. Refunds will not be given for weather (either locally or at your location), nearby construction, steep or difficult road conditions, utility service outages, poor or slow wi-fi, medical emergencies, death or illness, or any changes in amenities of homes which are subject to change without notice. All Guests must comply with mandatory evacuation orders. We recommend protecting your vacation with travel insurance which provides for some weather related coverage.

2 Refunds will only be given by TravelGuard if you have purchased this coverage prior to a tropical storm or hurricane being named. TO FILE A CLAIM: Call Travel Guard at On the rare occasion we are not able to provide a reserved home to you, we will offer you a comparable home designated by price (not features) at no extra cost. You may also choose another home in our portfolio of higher value and pay the difference. Or, if you prefer, you can receive a full refund of any money you have paid to us. No other compensation will be payable in these circumstances. Deposit & Cancellation Policies The following deposit and cancellation policies apply to Natural Retreats Handpicked Properties. Since policies vary by location, please find your destination in the list below for the correct policy and call your Xplore team member if you have any questions. Please note that we manage our Handpicked Properties on behalf of the homeowner and are not able to substitute properties according to your preference. Switching homes or moving dates is considered a cancellation and will be subject to these policies. For Homestead Preserve, Virginia; Highlands, NC, Lake Toxaway, NC; Tybee Island, GA, Sea Islands, SC; Winter Park, CO; Mammoth Lakes, CA; and Handpicked at Teton Springs, ID: A 25% deposit is required in order to confirm a booking. The final balance of the total cost of the booking, including but not limited to accommodations, outfitting, services and extras, is required 30 days prior to your arrival date. If a booking is made on or less than 30 days before your arrival date, full payment will be due immediately when making the booking. If you cancel within 72 hours of booking, we provide a 100% refund. However, if you book within seven days of the day of your arrival, no refunds are available regardless of the 72 hour window. If you cancel more than 60 days prior to the day of your arrival, we will refund any payments, less a $100 cancellation fee. If you cancel 59 days or less of the day of your arrival, we will refund your payments, minus your deposit. If you cancel within 30 days of the day of your arrival, we will not refund any payments including all deposits. For Taos Ski Valley, NM; Big Sky, MT; North Lake Tahoe, CA; and Sun Valley, ID: A 25% deposit is required in order to confirm a booking. The final balance of the total cost of the booking, including but not limited to accommodations, outfitting, services and extras, is required 60 days prior to your arrival date. If a booking is made on or less than 60 days before your arrival date, full payment will be due immediately when making the booking. If you cancel within 72 hours of booking, you receive a 100% refund. However, if you book within 14 days of the day of your arrival, no refunds are available regardless of the 72-hour window. If you cancel 60 or more days prior to the day of your arrival, we will refund any payments, less a $100 cancellation fee. If you cancel 59 days or less from

3 the day of your arrival, we will not refund any payments including all deposits. For Palm Springs, CA: A 50% deposit is required in order to confirm a booking. The final balance of the total cost of the booking, including but not limited to accommodations, outfitting, services, and extras, is required 60 days prior to your arrival date. If a booking is made on or less than 60 days before your arrival date, full payment will be due immediately when making the booking. If you cancel within 24 hours of booking, you receive a 100% refund. However, if you book within 14 days of the day of your arrival, no refunds are available regardless of the 24 hour window. If you cancel 60 or more days prior to the day of your arrival, we will refund any payments, less a cancellation fee of 5% of the total booking. If you cancel 59 days or less from the day of your arrival, we will not refund any payments including all deposits. For Great Smoky Mountains, TN (including Brother s Cove, TN): A 25% deposit is required in order to confirm a booking. The final balance of the total cost of the booking, including but not limited to accommodations, outfitting, services and extras, is required 30 days prior to your arrival date. If a booking is made less than 30 days before your arrival date, full payment will be due immediately when making the booking. If you cancel within 72 hours of booking, you receive a 100% refund. However, if you book within seven days of the day of your arrival, no refunds are available, regardless of the 72 hour window. No other refunds will be given outside of 72 hour window. If you cancel more than 30 days prior to the day of your arrival, you will receive a credit in the amount of your deposit to be used toward a future stay at Natural Retreats occurring within one year of your original date of booking. If you cancel within 30 days of the day of your arrival, you will receive no refund and no credit toward a future stay. For Lake Winnipesaukee, NH: A 25% deposit is required in order to confirm a booking. The final balance of the total cost of the booking, including but not limited to accommodations, outfitting, services and extras, is required 60 days prior to your arrival date. If a booking is made less than 60 days before your arrival date, full payment will be due immediately when making the booking. If you cancel within seven days of booking, you will receive a full refund. If you cancel more than seven days after booking, no refunds will be given unless the home is re-rented for the same period and the same amount. If the home is re-rented for the same rate and time, the cancellation fee shall be 20% of the total booking plus a $75.00 administrative fee. If the home is not re-rented for the cancelled period, all deposits will be forfeited and we will charge the credit card on file for the remainder balance (to include the total booking amount, taxes, activity and other fees). For Cape San Blas, FL: If your reservation is more than 90 days in the future, a $500 deposit is required to confirm a booking. The first payment of 50% of the booking balance is due within 90 days of your arrival date. The remaining balance is due within

4 30 days of your arrival date. If your arrival date is less than 30 days in the future, payment in full is required by credit card at the time of booking. If you decline to purchase travel insurance, no refunds will be given unless the home is re-rented for the same time period for the same rental amount. If the home is not rerented for the cancelled period, the entire advance deposits and payments will be forfeited. If the home is re-rented, your advance payments less a $150 cancellation fee and any difference in rental rate will be refunded upon receipt of payment from the new guest. We reserve the right to discount the week in order to fill it with a new guest. Any difference in rate, due to last minute discounts, will be added to the cancellation fee and deducted from the refund. Damage Protection The damage protection program is provided in lieu of a security deposit. The damage protection fee will be $50 or $100 depending on the home or retreat and is included in the rental rate. If during your stay at one of our homes, you or one of your guests causes unintentional damage to the home or the personal property of the home as a result of inadvertent acts or omissions, you will be covered for the cost of repair or replacement of such property up to a maximum amount of $1,500 for a $50 fee and $3,000 for a $100 fee. In order to take advantage of the program, you must disclose the damage to us prior to your check-out. Any damage that exceeds your coverage amount will be charged to the credit card on file. This damage protection does not cover: 1) damage or additional cleaning due to pets; 2) willful or grossly negligent behavior that results in damages; or 3) additional charges for excess cleaning. Please contact your Xplore team member if you do not wish to participate in this program. In lieu of the $50 or $100 fee, we can charge a credit card or you can provide a check for $1,500 or $3,000 respectively, which will be cashed and held until after your departure. You will be refunded the security deposit within 30 days after departure, less any costs for damage. Guest Responsibilities Our homes are privately owned and may only be used as a private vacation residence; large gatherings, events or parties, unless otherwise agreed to by us in writing, are not permitted. The home must not be used for any illegal purposes and all Guests must conduct themselves in a manner that will not disturb the neighbors' peaceful enjoyment of their homes. The responsible guest for any booking must be at least 21 years old; there may be higher age restrictions in certain locations. We reserve the right to confirm the name, age and address of everyone in your party before or after confirming your booking. Any booking obtained with false information will be subject to forfeited payments and eviction. Each of our homes will have established instructions and policies (the House Rules ). The House Rules may cover issues such as proper trash handling, neighborhood rules,

5 fireplace and fire pit regulations, check out procedures, parking, and restricted owner areas in the home. All guests agree to abide by the House Rules which may change from time to time. The House Rules may be provided to you in the home or electronically by us. You agree to uphold all local laws, including but not limited to noise restriction and occupancy rules or ordinances enforced by us or the local authorities. Any violations by your guests are your responsibility. Any disturbances which result in a call to us from a neighbor, a visit by law enforcement or us may result in a minimum $ charge to your credit card in addition to any law enforcement fines. Smoking is not permitted in any Natural Retreats locations and homes. If any smoking has taken place in the home, a standard charge of $ will be charged to your card to pay for the required deep clean. Illegal firearms, substances, explosives or fireworks are not permitted at any Natural Retreats homes or locations. Gas and/or charcoal grills are provided at some of our homes. For your safety, grills must be used outside in non-covered areas, must not be moved from their current positions, and are prohibited on decks and porches. You must adhere to any local burn bans or advisories. Our homes are located in places of natural beauty. These places are also filled with wildlife that can be hazardous. Special rules apply here, and these rules exist in order to protect you as well as the wildlife in the area you plan to enjoy. You must follow all local laws and licensing requirements, as well as check all advisories in the area you are visiting. We make many efforts to ensure every home and surrounding area is pest free, but we cannot guarantee a pest free home. If you find any pests in your home, please advise us immediately and we will make every effort to resolve the issue. Where provided, pest proof trash cans must be secured at all times. You must follow all cautionary signage to avoid attracting local wildlife to the home. Care & Condition of the Home Please inspect your home as soon as you arrive to ensure that everything is in good working order. Any problems or needed repairs must be reported to us immediately. We will make every effort to have repairs done quickly and efficiently, however if you would rather not be bothered just let us know and we will take care of the issue upon your departure. Issues not reported during your stay or issues reported after your departure will not result in any refund or rate adjustment. All homes will be fully functional at check-in but we cannot guarantee appliances, Wi-Fi connections, TV's, air conditioners, fireplaces, etc. Refunds or rate adjustments cannot be made for any mechanical failure. We cannot accommodate requests for additional cable packages or pay-per-view events. Report utility outages immediately and we will try to have them restored as soon as possible. In the event an outage cannot be restored, we may allow you to check out early or substitute your home with an available, comparable home for the remainder of

6 your reservation or until the utilities are restored. The booking price includes payments for normal utility usage based on historical property data. If your utilities usage exceeds the normal amount by 20%, you are responsible for that amount which we will charge to your credit card. You must keep the home and all furniture, fixtures, and belongings at the home in the same state of repair, cleanliness and general order as when you arrived. Damage must be reported immediately. Guests are fully responsible for their actions and the actions of any family members or other guests during their stay. We will inspect the home after your departure and you authorize us to charge your credit card for any and all losses and damages sustained during your reservation, or we may invoice you for any such amounts and you shall immediately pay such invoice. All homes include bedsheets, blankets, linens, and bath towels. We suggest you bring: coffee filters, paper towels, kitchen sponge, tissues, charcoal and lighter fluid if grill is charcoal, beach towels or extra towels, laundry detergent and fabric softener for washer and dryer, extra toilet tissue, hair dryer, bars of soap, trash bags and dishwashing liquid or dishwasher tabs. YOU ARE PROVIDED A COURTESY SUPPLY OF SELECT ITEMS THAT WILL ASSIST YOU THROUGH THE FIRST DAY ONLY. Pets We are happy to welcome up to two well-behaved dogs at our dog friendly homes. Some accommodations limit dog(s) on size and weight. It is your responsibility to ensure that a dog friendly accommodation is booked at the time you make a booking. A non-refundable pet fee is required which will vary by home. Dogs must be kept on a leash at all times, and guests must clean up any dog waste. Dogs are not allowed on any furniture at any time and should not be left unattended. No cats or other pets are allowed. If we discover a pet in or around a home without our permission, we will immediately charge a non-refundable pet fee and/or evict you at our discretion. If the property is damaged by the dog(s) or excessive housekeeping is required, you will be billed for the amount required to remedy the damage and cover the costs of additional housekeeping. Occupancy Overcrowding is a serious situation and is grounds for immediate eviction. The total number of overnight guests must never exceed the bedding accommodations provided with the home. Tent camping and/pop up campers, caravans and RV s are not allowed on any property without our prior consent.

7 You may not sublease, resell, advertise, use or give your reservation or any promotional discount or use it in connection with a promotion, competition, business and charity or any other similar venture without our advance, written consent. If a home is listed for sale, you agree to allow the property to be shown to prospective purchasers at reasonable times. We will make every effort to give you sufficient advance notice. We must be allowed access to the home at any reasonable time with prior notice during your stay. Check In & Check Out Please check your booking confirmation for specific check in and check out times as they vary by home and retreat. We accept no liability for cleanliness of any home if you arrive at your vacation home while housekeeping is still taking place or before the check in time. You must leave the home by the specified checkout time on your last day. You are only allowed to occupy the home for the dates set forth in your booking confirmation and you have no other rights to use or occupy the property. Failure to depart on time, return all furniture to its original location or follow any other House Rules will result in additional charges, including, without limitation, (1) the cost of any alternate accommodations secured for any Guest affected by your failure to vacate or, if such alternate accommodations cannot be secured or are not desired by the affected Guest, the entire cost of the affected guest s reservation rental; and (2) any other costs incurred by us or the affected Guest(s) due to your failure to vacate. Swimming Amenities Some of our properties come with access to swimming pools, lakes, docks, rivers and oceans. These areas present unique safety hazards, there are no lifeguards on duty, and swimming is at your own risk. Many of our properties have hot tubs, Jacuzzis, or whirlpool baths. There are certain health risks associated with the use of these amenities that are your responsibility to understand and explain to your guests. Hot tubs are for enjoyment only without the use of normal bathing products (soap, shampoo, bath oil, etc.). Hot tub covers must be kept on hot tubs at all times unless hot tub is being used. DO NOT SIT, STAND ON, OR MISTREAT any hot tub cover. You will be charged a fee for any damages done to hot tub covers. Areas surrounding hot tubs and pools are slippery when wet and ice will form in colder climates be careful when walking in these conditions. Additional charges may apply for hot tub or pool heating. Pools in Palm Springs will be heated to degrees in the months of October-May unless you decline pool heat. Otherwise, we will set the ambient temperature of the pool to the advised temperature range. We will not accept responsibility for any variation in the temperature caused by ambient or non-functional mechanical equipment. We reserve the right to charge your

8 credit card for any additional utility costs related to increased pool and hot tub temperatures. Special Requirements We aim to ensure that our services are as accessible as reasonably possible. It is important that we are made fully aware of any special needs or accommodations at the time of booking. We may not be able to accommodate those needs upon your arrival if we are not advised in advance. Guest Information Please share your experience with us! We are happy to receive photos and reviews about your stay. Please note we may use those photos and reviews (without your identifying information) on our website, in our advertising and in our social media postings. All information submitted to us becomes the property of Natural Retreats. Injury, Personal Property & Indemnification UNLESS INJURY OR DAMAGE WAS DIRECTLY CAUSED BY THE GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OF NATURAL RETREATS OR THE OWNER OF THE HOME, GUEST SHALL DEFEND, INDEMNIFY AND HOLD HARMLESS NATURAL RETREATS AND ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS AND REPRESENTATIVES, AND EACH OF THE HEIRS, EXECUTORS, SUCCESSORS AND ASSIGNS OF ANY OF THE FOREGOING AT GUEST S SOLE COST AND EXPENSE AGAINST ALL SUITS, JUDGMENTS, LOSSES, PAYMENTS, COSTS, EXPENSES (INCLUDING, WITHOUT LIMITATION, REASONABLE ATTORNEYS FEES), DAMAGES OR CLAIMS FOR DAMAGES, SETTLEMENTS, LIABILITIES, FINES AND PENALTIES OF THE INDEMNIFIED PARTIES ARISING FROM OR IN CONNECTION WITH GUEST S RENTAL, INCLUDING, WITHOUT LIMITATION, ANY CLAIM OR LIABILITY FOR ANY DEATH, BODILY INJURY OR PROPERTY DAMAGE WHICH IS MADE, INCURRED OR SUSTAINED BY GUEST OR ANY GUEST INVITEES. THIS INDEMNIFICATION SHALL ALSO APPLY TO ANY RENTAL EQUIPMENT ORDERED THROUGH NATURAL RETREATS FOR GUEST USE OR USE OF ANY RECREATIONAL ACTIVITIES (INCLUDING ANY USE OF POOLS, WATER FEATURES, HOT TUBS, AND OTHER BODIES OF WATER) USED BY GUEST. NATURAL RETREATS SHALL IN NO EVENT BE LIABLE FOR SPECIAL, CONSEQUENTIAL, INDIRECT OR INCIDENTAL DAMAGES ARISING FROM OR IN CONNECTION WITH GUEST S RENTAL, OR ARISING FROM THE BREACH OF THIS AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9 These Terms and Conditions shall be governed by the laws of the state in which the home is located. Any disputes must be brought in a state or federal court located in Charlottesville, Virginia and we both waive our right to trial by jury. The terms of your booking confirmation, the House Rules and any disclosures on our website or separately provided to you are incorporated by reference and are part of these Terms and Conditions. We may send, sign and receive documents electronically by or through a document signature service. These documents are valid as if they were signed in hard copy. Please enjoy your vacation home but understand that any violation of these Terms & Conditions, the House Rules or local ordinances may result in immediate eviction from the home, damages and fees, and an unhappy end to your vacation. State Disclosures In certain destinations, we are required to provide you the following notices and policies: North Carolina This is a vacation rental agreement under the North Carolina Vacation Rental Act. The rights and obligations of the parties to this agreement are defined by law and include unique provisions permitting the disbursement of rent prior to tenancy and expedited eviction of tenants. Your signature on this agreement, or payment of money or taking possession of the property after receipt of the agreement, is evidence of your acceptance of the agreement and your intent to use this property for a vacation rental. Palm Springs, California Guests must be a minimum of 24 years of age to book with us in the city of Palm Springs, CA. They must be a minimum of 30 years to book with us in the city of Rancho Mirage, CA. Outdoor music and excessive noise is not allowed. All guests must review and agree to the Palm Springs Good Neighbor Brochure, Rancho Mirage Vacation Rental Information; La Quinta; or Indian Wells as it applies to their rental. Prior to confirmation of their booking, Guests must provide a photo copy of a driver s license and a list of other guests and guest vehicles. Mammoth Lakes, California I declare under penalty of perjury that not more than the maximum occupancy for my room/unit including myself, will be using the room/unit for overnight sleeping purposes on that/those night(s). I understand that the Municipal Code of the Town of Mammoth Lakes prohibits transient occupants of lodging facilities from housing additional unregistered guests in a unit and that a violation of the provisions of Chapter 3.12 is a violation of the municipal code, subject to a civil penalty of not less than $100 for each day on which such violation occurs. I further understand that California Penal Code Section 537 prohibits the defrauding of innkeepers and that such fraud is punishable by a fine of up to $1,000 and/or by imprisonment in the state prison for up to 3 years. I further understand that I am signing this declaration under penalty of perjury and that perjury is punishable under California Penal Code Section 126 by imprisonment for a

10 period of from 2 to 4 years. I declare that I have read the above provisions and that I sign this declaration with full knowledge and understanding of the consequences of any violation of the laws noted above. NATURAL RETREATS OPERATED LODGES AND INNS Deposit & Payment: For lodging and package bookings a 50% deposit is required in order to confirm a reservation. The final balance of the total cost of the reservation is required on departure. Incidental charges guests accrue during their stay must be paid in full on departure. A credit card impression is required at check in and will be pre authorized for all incidental changes. Cancellations: If a guest cancels within 72 hours of booking, they receive a 100% refund. If a guest books within 7 days of a stay, they receive no refunds regardless of the 72 hour window. If a guest cancels more than 30 days prior to their trip, they will be charged $100 cancellation fee. If a guest cancels within 30 days of their trip, or reduces their stay while on property, they will receive no refund. During key holiday periods: guests will be charged $100 for cancellations more than 60 days prior to their stay. During key holiday periods: guests will receive no refund if they cancel within 60 days of their stay. Key holidays are defined as: New Year s, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Teton Springs Spa Cancellations: Rescheduling or cancelling your appointment less than 24 hours prior to your scheduled service will result in a charge of 100% of the treatment price. SOUTH FORK LODGE GUIDED FISHING TRIPS Deposit: A 50% deposit of the total cost of the excursion is due in order to confirm a reservation. The final balance of the total cost of the booking is due on the first day of fishing trip. Trips cancelled on the day of the excursion will be charged the full amount Cancellations: January-June, September-December: Up to 1 week prior to arrival date date change or full refund. 6-2 days prior to arrival date - date changes may be made for an administrative fee of $25. 1 Day prior to arrival or date of arrival loss of 50% deposit, full amount due. July & August: Up to 4 weeks prior to arrival date date change or full refund. 28 days to day of arrival or reduces their trips while on property loss of 50% deposit Weather and river condition cancelations will not receive a refund outside of the normal cancelation policy unless conditions are deemed unsafe.

11 EVENTS, GROUPS AND WEDDINGS All Events, Groups and Weddings at Natural Retreats Handpicked Properties, South Fork Lodge and Teton Springs Lodge and Spa will be subject to Terms and Conditions outlined in a group contract provided at the time of booking. Events at South Fork Lodge and Teton Springs Lodge and Spa must be contracted through Natural Retreats Group Sales Manager.