Terms and Conditions Win a ROGUE ONE: A STAR WARS STORY themed Orlando trip with your Maybank Cards!

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1 Terms and Conditions Win a ROGUE ONE: A STAR WARS STORY themed Orlando trip with your Maybank Cards! 1. The Walt Disney Company, Lucasfilm Ltd., and each of their respective parent, affiliates, and subsidiaries are not responsible for the promotion, administration or execution of this promotion. 2. The Win a ROGUE ONE: A STAR WARS STORY themed Orlando trip with your Maybank Cards commences on 1 November 2016 until 31 January 2017 ( Campaign Period ). 3. Eligibility 3.1 All new and existing Principal Cardmembers of Maybank Visa/ MasterCard/ American Express Credit/ Charge Card(s) ( Maybank Cards ) issued by Malayan Banking Berhad (Co. No K) referred to as ( Maybank ) who had successfully registered for the Campaign via short messages service ( SMS ) are eligible to participate in the Campaign ( Principal Cardmembers ). 3.2 The following persons are NOT eligible to participate in this Campaign: a) Principal Cardmembers whose Maybank Card account(s) are delinquent, suspended, cancelled, or in breach of any terms and conditions herein and/or Cardmember Agreement during the Campaign Period; b) Principal Cardmembers of Maybank Cards who are in default of any facility granted by Maybank at any time; or c) Principal Cardmembers of Maybank Commercial/Corporate/Debit/Prepaid Cards /of Maybank Islamic Berhard (Co. No M)( Maybank Islamic ). 3.3 Permanent and contract employees of Maybank, partners, representatives or agents (including vendors, suppliers, and advertising and promotion agencies for this Campaign) and their respective immediate family members (e.g. spouse, children, parents, siblings) are not eligible to win Grand Prizes by participating in this campaign. 4. SMS Registration 4.1 Registration is on a one-time basis via SMS using Maxis/ Celcom/ DiGi/ U Mobile ( Telco ) number and must be made by the Principal Cardmember only within the Campaign Period as follow: a) For Malaysian: Type STARWARSR1 <space> 12-digit NRIC Number and send to (E.g. STARWARSR ). b) For non-malaysian: Type STARWARSR1 <space> Passport Number recorded in Maybank s system and send to (E.g. STARWARSR1 A12346 A1). 4.2 Upon successful registration via SMS, Principal Cardmembers will receive confirmation via SMS. 1

2 4.3 Principal Cardmembers with multiple Maybank Cards are only required to register once within the Campaign Period. 4.4 Principal Cardmembers shall be responsible to pay the standard SMS charges levied by their respective telecommunication service providers for each registration SMS sent to the designated number under the Campaign. 4.5 Principal Cardmembers are solely responsible to ensure that the details in the registration SMS sent to are complete, accurate, and within the Campaign Period; failing which, the registration SMS will not be processed and deemed invalid or unsuccessful. 4.6 Proof of SMS sent to by Principal Cardmembers shall not be deemed as successful SMS registration unless the Principal Cardmember receives a confirmation SMS from and such confirmation SMS will be sent to the same mobile phone number used for registration, subject to the SMS traffic at the respective Telco s network. The confirmation SMS is automatically generated to confirm receipt of a successful registration and shall not deemed as notification that the Principal Cardmember has been confirmed as the winner. 4.7 Cancellation and/or change of SMS Registration will not be accepted after the SMS Registration has been sent to Maybank reserves the right to disqualify any SMS registration sent to due to reason(s) including, but not limited to duplicate registration, invalid NRIC/Passport Number, incorrect SMS format, unsuccessful or delayed transmission of SMS during the Campaign Period without assigning any reason thereof and shall not be liable for such disqualification. 4.9 Maybank is not responsible for nor does Maybank has any control whatsoever on the SMS traffic, network failure and/ or interruptions on the part of the respective Telco or Maybank s SMS service provider or for any other reason(s) whatsoever during the process of SMS registration sent to or SMS confirmation sent from to Principal Cardmembers which may result in the delay of the SMS registration during the Campaign Period SMS service is provided and supported by the service provider appointed by Maybank, i.e. Marco Kiosk Berhad. 2

3 5. Qualifying Entries and Eligibility 5.1 Upon successful SMS registration, Principal Cardmembers are required to accumulate a minimum of RM1,000 qualified retail spends throughout the Campaign Period to earn qualifying entry(ies) as illustrated below: Prize Category No. of Winners Qualifying Entry Grand Prize Special Prize 6 Winners 2000 Winners Cardmembers to register via SMS. Accumulate a minimum of RM1000 qualified retail spends throughout the Campaign Period ; of which: 1x Qualifying Entry for every RM100 local retail and online spends. 20x qualifying entries for: every accumulated RM1,000 overseas spend; OR every accumulated RM1,000 spend via EzyPay 0% Instalment Plan; OR every transaction with any amount at TGV Cinemas; OR every transaction with any amount paid via Maybank Pay. For avoidance of doubt: a) Every TGV Cinemas transaction is entitled to 20 Qualifying Entries regardless the transaction amount, including online transaction at b) Every TGV Cinemas transaction made via Maybank Pay over the ticketing counter is entitled to 20 Qualifying Entries regardless the transaction amount. 5.2 Qualifying entry earning scenario: Transaction Transactions Details (within Campaign Amount Period) Entries RM 1100 Total overseas transactions 20x RM 1350 Total transactions via EzyPay 0% Instalment Plan 20x RM 1220 Total online and local retail transactions 12x RM 24 2x transactions at TGV Cinemas 40x RM 45 3x transactions made via Maybank Pay 60x RM Complimentary Movie Passes: Minimum RM 1000 spending threshold met Complimentary Movie Passes to Special Screening of ROGUE ONE : A STAR WARS STORY 152x entries of winning chances earned Category Total Quantity Eligibility One Utama: 150 Pairs Suria KLCC: 100 Pairs Sunway Pyramid: 100 Pairs Valid with RM500 spent in a maximum of 2 combined receipts at 1 Utama Shopping Centre, Suria KLCC or Sunway Pyramid. 3

4 5.4 Qualified retail spend shall include retail and online purchases transacted locally and internationally, Auto PayBills, auto-reload for Maybank Touch n Go Zing Card and 0% EzyPay Instalment Plan ( Ezypay ) performed via Maybank Card(s) during the Campaign Period based on local transaction time. For avoidance of doubt, EzyPay shall be treated as qualified retail spend based on the full transaction amount. All overseas transactions in foreign currency shall be converted to Ringgit Malaysia (RM) based on Maybank s prevailing in-house exchange rate. 5.5 Qualified retail spend shall exclude monthly installment of EzyPay, EzyPay Plus, cash advance, balance transfer, fund transfer, outstanding balance, reversals, fee and charges imposed by Maybank. 5.6 Computation of qualified retail spend shall be based on all valid Maybank Card(s) issued under the same Principal Cardmember throughout the Campaign Period per illustration below: Example Date of Successful SMS Registration Computation of Total Qualified Retail Spend Eligible Cardmember A 1 November November January 2017 Eligible Cardmember B 15 December November January 2017 Eligible Cardmember C 31 January November January Qualified retail spend by Supplementary Cardmember(s) under the same Principal Cardmember s Maybank Card account(s) will be considered as the Principal Cardmember s qualified spend. 5.8 Split and/or repetitive transaction of five (5) times and above in a day from the same merchant(s) are disallowed and shall be disqualified. 6. Prizes and Complimentary Movie Passes 6.1 There are two (2) categories of prizes under the Campaign ( Prizes ) as follow: Prize Category Prize Descriptions No. of Winners Roundtrip flights for two adults to Orlando, to arrive into Orlando on April 12, 2017 for five nights/six days. Transfer from Airport/hotel/Airport included. 5 nights/six days hotel accommodation at the four-star Las Palmeras Hotel near the Orange County Convention Center. Breakfast Grand Prize is included. 6 Winners Experience the Orlando STAR WARS Celebration 2017 April Orlando Science Center with tickets to Space Base Virtual Reality and Observatory too. $200 USD spending The Disney Store, Florida Mall. Travel Insurance. Special Prize ROGUE ONE: A STAR WARS STORY notebook Winners 4

5 6.2 Grand Prize EXCLUDES the following (this list is not exhaustive): a) Travel Visa and other travel related expenses. b) Long distance phone calls, room service, laundry, mini bar items, room service, loss of hotel property, damage to hotel property, or any other expenses incurred in the hotel. c) Personal expenses unrelated to the scheduled program (such as but not limited to extension of stay, shopping, transportation to destinations which are not part of the tour, food expenses aside from scheduled meals and telecommunication charges). d) Any personal tax that may be levied on guests with respect to their receipt of the Prize or any part thereof. 6.3 The Prizes are not transferable or exchangeable for cash, credit or kind and shall be subject to such terms and conditions which Maybank may in its sole discretion impose. Maybank may in its sole discretion exchange or substitute the Prizes to another of equivalent or similar value with 21 days prior notice. 6.4 The acceptance and use of the Prizes shall be subject to these terms and conditions and such other conditions that may be imposed by Maybank or the relevant merchants supplying the goods or services. The Prizes shall be accepted at the risk and cost of the Winners. The Winner shall accept his/her Prize on an "as-is, where-is" basis. Maybank shall not be responsible for the quality, merchantability or the fitness for any purpose or any other aspect of the Prizes. Notwithstanding anything herein, Maybank shall not at any time be responsible or held liable for any defect or malfunction in the Prizes by any person, and/or for any loss, injury, damage or harm suffered or incurred by or in connection with the use of the Prizes (or of any goods or services redeemed with the Prizes). 6.5 One cardmember can only win one (1) prize throughout the Campaign Period. 6.6 Complimentary Movie Passes to Special Screening of ROGUE ONE: A STAR WARS STORY Category Description Total Quantity Special Screening of One Utama 150 Pairs Complimentary ROGUE ONE: A STAR WARS Suria KLCC 100 Pairs Movie Passes STORY Sunway Pyramid 100 Pairs a) Complimentary Movie Passes are valid for the first 150 redemptions at One Utama Shopping Centre, first 100 redemptions at Suria KLCC and first 100 redemptions at Sunway Pyramid. b) Redemption valid from 21 November to 15 December 2016 only. c) Limited to 1 pair of movie passes (2 tickets) per Cardmember on first-come, first-serve basis. While stocks last. d) The movie passes are given as it is and no seat selection will be allowed. e) The passes CANNOT be exchanged for Cash. f) The qualifying spending RM500 spend in maximum of 2 combined receipt must be made with a Maybank MasterCard, Visa or American Express Credit/Charge Card that is issued in Malaysia, Singapore, Indonesia or Philippines. g) Redemption must be made on the same day and at the same mall where the qualifying spend was made. 5

6 h) Redemption Counters: Maybank Card Centre, One Utama Shopping Centre Ground Floor, Lot G341B (New Wing) from 10 am to 9 pm daily. Maybank Card Centre, Suria KLCC Lot C-21C, Concourse Expansion from 10 am to 7 pm daily. Royal Selangor Sunway Pyramid G1.39 Ground Floor from 10 am to 10 pm daily. 7. Selection of Grand Prize and Special Prize Winners 7.1 Based on the Qualifying Entries earned, Principal Cardmembers will be shortlisted by Maybank s randomizer programme. The Prizes will be rewarded in accordance to the sequence as below: a) Grand Prize 1 st until 6 th shortlisted Principal Cardmembers who answer one (1) question. b) Special Prize: in accordance to the selection sequence of Maybank's randomizer, the next 2,000 shortlisted Principal Cardmembers shall be deemed as Special Prize Winners. Sample of Randomizer Programme: Sequence No. in Randomizer Programme 1st 2nd 3rd 4th 5th 6th 7th 8th Cardmember Cardmember A Cardmember B Cardmember C Cardmember D Cardmember E Cardmember F Cardmember G Cardmember H Prize Entitlement Grand Prize Winner #1 Remarks: Not contactable after 3 attempts and thus, not qualify for the Grand Prize Grand Prize Winner #2 Grand Prize Winner #3 Remarks: Not interested and rejected to participate and thus, not qualify for the Grand Prize Grand Prize Winner #4 Grand Prize Winner #5 Grand Prize Winner #6 9th to 2008th Cardmembers Special Prize Winners 7.2 At the point of shortlisting, all Maybank Card account(s) of the Principal Cardmember must not be delinquent, invalid and/or cancelled; otherwise the Principal Cardmember will be disqualified. 6

7 7.3 The shortlisted Principal Cardmembers will be contacted by Maybank s representatives at the mobile phone numbers registered or recorded in Maybank s system to participate in the Campaign at any time during office hours to answer one (1) question. 7.4 The shortlisted Principal Cardmember(s) will be deemed as Grand Prize Winner(s) if he/she is able to answer the question. 7.5 If the shortlisted Principal Cardmember is not able to answer the question, the next Principal Cardmember in sequence will be shortlisted and contacted to answer the question. 7.6 In the event the shortlisted Principal Cardmember is not contactable after three (3) attempts on the same day for whatsoever reason(s) and/or the shortlisted Principal Cardmember wish to withdraw from the Campaign upon being contacted by Maybank s representative, he/she will be disqualified from the Campaign. 7.7 Winners will be notified either in writing or by phone and announcement of Winners will be made on Maybank s website at subject to the consent of the eligible cardmembers within ten (10) weeks after the end of the Campaign. 8. Grand Prize Redemption and its Terms & Conditions 8.1 A confirmation letter will be sent to Grand Prize Winner at his/her Billing Addresses recorded in Maybank s system within ten (10) weeks from the end of the Campaign Period. 8.2 Maybank has hired DJP Marketing & Promotions Ltd. to handle the complete fulfillment of the grand prize holiday. DJP Marketing & Promotions Ltd. is registered in the UK. Company Registration number registered to address 107 Bell Street, London NWIJTL, England. 8.3 Grand Prize Winner must be in possession of a valid passport 5 years and must have a minimum of 90 days validity for the duration of the grand prize. All entry visas, ESTA forms, and/or travel documents are the sole responsibility of the winner including visa costs if applicable 8.4 All winners will receive a prize-winner notification by within 5 working days of DJP being notified of winner s details. 8.5 Winners must provide a copy of their passport to ensure names are spelled and validity of their passports. 8.6 This holiday is date-specific and winners who wish to attend Orlando Star Wars Celebration 2017 must arrive into Orlando on April 12, 2017 for five nights/six days. 8.7 If the Winner chooses not to attend the Star Wars Celebration they may still travel to Orlando and simply forfeit this aspect of the holiday. In such case, the Winners must go within 12 months of winning their holiday. Winners will be requested to provide three separate dates of preferred travel and DJP Marketing & Promotions Ltd. will work towards fulfilling at least one of winner s preferred date of travel. Winners who do not travel within 12 months will be disqualified automatically and no longer entitled to their Grand Prize. 7

8 8.8 Grand Prize Winner must give at least 60 days notice prior to their requested departure date. 8.9 Grand Prize Winner must confirm the issuance of his/her flight tickets with the nominated passenger s details within sixty (60) working days from the first point of contact by Maybank or Maybank s representative. Grand Prize Winner must fly together with his/her nominated passenger Grand Prize is subject to availability and blackout dates will apply. Blackout dates include peak Christmas, Easter, and summer holidays The Grand Prize Winner acknowledges that the Grand Prize is developed and managed by DJP Marketing & Promotions Ltd. solely and shall not hold Maybank liable for any loss or damage or dissatisfaction caused to the Winner by DJP Marketing & Promotions Ltd Once confirmed in writing, travel dates and names of those travelling are not changeable The nominated passengers are required to travel together from Kuala Lumpur to Orlando on Economy Class return flights Issuance of flight tickets is subject to the airline s policy and any other general terms and conditions applicable the flight tickets. Such terms and conditions are beyond Maybank s control and are determined by the airline Any dispute arising from issuance/reissuance of flight ticket(s) and/or hotel accommodation shall be settled directly by the Grand Prize Winner with DJP Marketing & Promotions Ltd. strictly without any recourse to Maybank whatsoever Grand Prize is given on an As Is basis, which is non-exchangeable for cash or other kinds, whether in part or in full All prizes are non-transferable. No cash alternative is available for any prize. In the unlikely event that a prize should become unavailable (due a force majeure or prize not being suitable for the winners etc.) and the Grand Prize Winner agrees that DJP Marketing & Promotions Ltd. reserves the right to substitute a prize which may determine as being of equal value. 9. Special Prize Redemption 9.1 Special Prize and a winning confirmation letter will be sent to Special Prize Winners at their Billing Addresses recorded in Maybank s system within fourteen (14) weeks from the end of the Campaign Period. 9.2 Special Prize will be delivered to Special Prize Winners via courier at the Billing Addresses as stated in Maybank s system or any other methods of delivery fulfilment chosen by Maybank at its absolute and sole discretion. No delivery will be made to P.O. Box addresses and addresses outside Malaysia. 9.3 The Special Prizes are subject to availability from the supplier. In the event that the supplier is unable to supply the same model to Maybank due to reasons which include (but are not limited to) a manufacturer recall of that specific model or damage/loss/theft of the model during storage & delivery, Maybank reserves the right at its sole discretion to substitute with another product of similar retail value with 21 days prior notice. 8

9 9.4 Special Prizes do not include any accessories or items that are shown in any advertisements or promotional materials as they are for illustrative purposes only. 9.5 Special Prizes are neither transferable, nor exchangeable for cash or credit or kind whether in part or in full. 9.6 Each Special Prize Winner is only allowed to receive 1 Special Prize throughout the Campaign Period. 9.7 If there is non-receipt of the Special Prize, Winners are required to contact Maybank Customer Service by 31 May 2017 at the latest to request an inquiry. No request for any inquiry will be entertained after 31 May General 10.1 SMS sent by Principal Cardmembers to for registration purpose shall be deemed as consent to participate in the Campaign. By participating in the Campaign, Principal Cardmembers: a) agree to be bound by the terms and conditions herein; b) agree that all records of transactions captured by Maybank s system within the Campaign Period shall be accurate and conclusive; c) agree that Maybank s decision on all matters relating to the Campaign and the list of Winners shall be final and binding on all Principal Cardmembers. No further appeal or further correspondence will be entertained; d) agree that any reversal of qualified spend shall be excluded; e) authorize Maybank to publish their names, photos taken or other information provided by him / her for current and future advertising and publicity purposes in any advertising or publicity material relating to the Campaign without any compensation; f) agree to access Maybank website at to view the terms and conditions and are deemed to have agreed with any changes or variations to the terms and conditions herein and seek clarification from Maybank should any of the terms and conditions be not fully understood; and g) shall not be entitled to claim for any compensation against Maybank for any and all losses and/or damages directly or indirectly suffered or incurred by his/ her participation in the Campaign including but not limited to any inconveniences, injuries or accidents suffered by the Winners during the trip to and from Orlando. 11. Maybank Privacy Notice 11.1 By participating in this Campaign, Principal Cardmembers agree and consent to allow his/her personal data being collected, processed and used by Maybank in accordance with Maybank Privacy Notice, which may be viewed on ( Maybank s Privacy Notice ) In addition and without prejudice to the terms in the Maybank s Privacy Notice, Principal Cardmembers agree and consent to his/ her personal data or information being collected, processed and used by Maybank for: a) the purposes of the Campaign; and b) marketing and promotional activities conducted in such manner as Maybank see fit in any media including but not limited to any form of advertising or publicity media and materials such as audio and/or visual recordings published through newspapers, television networks, radio stations or online and digital media and on the Internet, without further express consent from the Winners. Marketing and promotion activities include without limitation 9

10 the use and/or publication of any details provided in and/or in connection to the entries, interviews material as well responses and related photographs. In this regard, each Winner agrees to co-operate and participate without further express consent and/or payment or consideration, in all reasonable advertising and publicity activities of Maybank in relation to the Campaign. 12. Maybank reserves the right to: 12.1 disqualify any non-eligible Cardmembers at its sole discretion from participating in the Campaign; including but not limited to Cardmembers with payment due for thirty (30) days or more, whose accounts are suspected to have been operated fraudulently and/ or closed by Maybank; 12.2 forfeit the Prize in the event there is reversal of qualified retail spend or termination of Maybank Card account(s) during the Campaign Period or non-compliance with the terms and conditions herein; and/or 12.3 withdraw/cancel, suspend, extend or terminate the Campaign earlier in whole or in part, and/or to vary, supplement, add, delete, modify or amend the terms and conditions herein, wholly or in part at its sole discretion, by way of posting on or in other methods which Maybank deems practical, by giving twenty one (21) days prior notice to Cardmembers on such variation, supplemental, deletion, modification or amendment, as the case may be, to these terms and conditions. 13. Maybank shall not be liable and responsible for: 13.1 any failure or delay in transmission of sales transactions by Visa International Incorporated, MasterCard Worldwide, American Express, merchant establishments or any party which may result in the Cardmember being omitted from the Campaign; or 13.2 any default of its obligation under the Campaign due to any force majeure event which include but not limited to act of God, war, riot, lockout, industrial action, fire, flood, drought, storm, or any event beyond the reasonable control of Maybank The terms and conditions herein shall be governed by and construed in accordance with the laws of Malaysia and the Cardmembers agree to submit to the exclusive jurisdiction of the Courts of Malaysia In addition to the terms stipulated above, Cardmembers agree that the general terms and conditions in the Cardmembers Agreement shall be read together with these terms and conditions as an entire agreement. Remainder of Page Intentionally Left Blank 10