Board of Governors Meeting President s Report. September 2016

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1 Board of Governors Meeting President s Report September 2016

2 Expected Values Current Year Upper Limit 90% Confidence Interval Policies In-Force Dec-15 Dec-16 Difference % Difference PLA 299, ,521 14, % CLA 3,121 2,278 (843) % Coastal 200, ,041 (23,801) % Consolidated 503, ,840 (10,025) -1.99% Budget Year Upper Limit 90% Confidence Interval Policies In-Force Dec-16 Dec-17 Difference % Difference PLA 314, , , % CLA 2,278 2,108 (170) -7.47% Coastal 177, ,658 2, % Consolidated 493, , , % Current Year Expected Values Policies In-Force Dec-15 Dec-16 Difference % Difference PLA 299, ,258 (4,644) -1.55% CLA 3,121 2,126 (995) % Coastal 200, ,211 (39,631) % Consolidated 503, ,595 (45,270) -8.98% Budget Year Expected Values Policies In-Force Dec-16 Dec-17 Difference % Difference PLA 295, ,857 41, % CLA 2,126 1,663 (463) % Coastal 161, ,721 (16,490) % Consolidated 458, ,241 24, % Current Year Lower Limit 90% Confidence Interval Policies In-Force Dec-15 Dec-16 Difference % Difference PLA 272, ,258 22, % CLA 3,121 1,907 (1,214) % Coastal 200, ,289 (61,553) % Consolidated 476, ,454 (40,476) -8.49% Budget Year Lower Limit 90% Confidence Interval Policies In-Force Dec-16 Dec-17 Difference % Difference PLA 295, ,302 (49,956) % CLA 1,907 1,214 (693) % Coastal 139, ,352 (37,936) % Consolidated 436, ,868 (88,585) % 1

3 Executive Citizens Board of Governors FTE: 1,156 Contingent: 392 Barry Gilway, Chief Executive Officer Office of Internal Audit Reports to Audit Chair Office of Inspector General Reports to Chairman of the Board Underwriting & Agency Steve Bitar Systems & Operations Kelly Booten Claims Jay Adams Legal Services & Purchasing Dan Sumner Risk John Rollins Financial Services Jennifer Montero Corporate Communications Christine Ashburn Human Resources Violet Bloom Internal Audit Joe Martins Inspector General Bruce Meeks 2

4 Underwriting & Agency Services FTE: 305 Contingent: 76 Steve Bitar Chief Underwriting & Agency Services Consumer Services Agent Services Underwriting Market Services Business Quality Assurance Project Portfolio Services Administration Services Jeremy Pope, Carl Rockman, Dian Gamble, Asst Stephen Mostella, Sr. Sue Register, Michael Brennick, Asst Forrest White, Asst Adam Marmelstein, Barbara Arnold, Pauline McKenzie, Asst Michelle Truluck-Stark, Cheryl Turner, Asst Erin Vickory, Manager 3

5 Systems & Operations FTE: 293 Contingent: 28 Kelly Booten Chief Systems & Operations Information Technology Strategy, Planning & Continuous Improvement Vendor Management Office Enterprise Programs Facilities Management Curt Overpeck, CIO Robert Sellers, VP Aditya Gavvala, VP Mitch Brockbank, Brian Weaver, Sr. Jonathan Owen, Asst Clint Roszelle, Asst Mark Hendry, Asst Stephen Guth, VP Sarah Harrell, Constance Josef, Cherri Linn, 4

6 Claims FTE: 279 Contingent: 273 Jay Adams Chief Claims Claims Litigation Vendor Relations Management Governance Field Operations Catastrophe Operations Information Services Inside Claims Elaina Paskalakis, Vice President Allison Begley, Lisa Walker, Anne Olson Markowski, LaTrice Grier, Asst. Michael Guerra, Mike Gilmer, Asst. Jeffrey Lambert, Asst. Joseph Theobald, Craig Sakraida, Greg Rowe, Asst. Samuel Gamble, Asst. Jerry Gilmer, Asst 5

7 Legal Services & Purchasing FTE: 53 Dan Sumner Chief Legal Services & Purchasing Claims Legal Services Corporate Legal Services Ethics and Compliance Purchasing Dwane Tyson, Mark Casteel, VP Nancy Staff, Spencer Kraemer, 6

8 Risk FTE: 44 Contingent: 2 John Rollins Chief Risk Officer Enterprise Risk & Analytics Actuarial Services Product Development March Fisher, Sr. Paul Kutter, Mona Markell, Assistant Brian Donovan, Karen Holt, Sr. Sarai Roszelle, 7

9 Financial Services FTE: 56 Jennifer Montero Chief Financial Officer Accounting Accounting Operations Remittance Processing Budget and Forecasting Financial Systems Management Finance Andrew Woodward, Sr. Matt Gerrell, Assistant Controller Matt Gerrell, Assistant Controller Fred Deeb, Fred Deeb, Long Yang, Manager Treasury Investment 8

10 Communications, Legislative & External Affairs FTE: 32 Christine Ashburn Vice President Communication, Legislative & External Affairs Corporate Communication Legislative & Cabinet Affairs Insurance Communication Media Relations External Affairs Alden Mullins, Asst Candace Bunker, Manager Brenda English, Manager Michael Peltier, Manager Lori Rodriguez, Associate Sara Golding, Specialist 9

11 Human Resources FTE: 57 Violet Bloom Vice President Human Resources HR Business Partner Management HR Information Management (HRIM) & Shared Services Total Rewards Recruitment and Contingent Staffing Strategic Services and Communications Learning and Development Lori Andrade- Dillingham, Robert McNeely, Carrie Thomas, Silvana Iuretig, Elaine Thomas, Linda Lossmann, 10

12 Office of the Internal Auditor FTE: 15 Joe Martins Chief Internal Audit Internal Audit Forensic Internal Audit Information Technology Internal Audit Finance & Operations Internal Audit Enterprise Risk Management Vacant Karen Wittlinger, John Fox,, Mike Walton, Manager Vacant, 11

13 Office of Inspector General FTE: 3 Bruce Meeks Inspector General Investigations and Reviews Project Management Mark Kagy, of Investigations Teresa Sanderson, Project Management Specialist 12

Senior Management Team (SMT) Mission and Purpose The mission of the SMT is to serve as a proactive think-tank for ideas and emerging issues and risks related to core functions of the corporation.

14 Senior Management Team (SMT) Mission and Purpose The mission of the SMT is to serve as a proactive think-tank for ideas and emerging issues and risks related to core functions of the corporation. The SMT provides a mechanism for sharing information and knowledge across business units at a level below the ELT in order to improve operational alignment within the corporation. The SMT will serve as a work group to the ELT while implementing and promoting the established corporate culture, supporting strategic vision, and encouraging employee awareness, education, and engagement corporate-wide. The ELT may assign specific projects to the SMT and offer guidance. The SMT, or sub-groups thereof, may address assigned issues and bring forth recommended solutions to the ELT for consideration. The SMT may identify SMT-resourced or SMT-led initiatives to the ELT for consideration. Subject matter experts (non-smt members) may also be identified and assigned to a sub-group on an as needed basis. Project Examples: 1) The SMT revamped the Strategic Plan Scorecard metrics to further improve the measuring and tracking of organizational progress to Citizens strategic goals and objectives. 2) The SMT is collaborating with Citizens Human Resources to implement a branded employee engagement program with the goal of further enhancing employee job contribution and job satisfaction. 3) The SMT is engaged with an initiative of variable-based budgeting practices across the enterprise, with the intended result being that Citizens resources continue to be appropriately aligned to business volume and workload. 13

15 Board of Governors Meeting

AUDIT REPORT. P-Card Pre-implementation Audit Audit Opinion: Satisfactory. Date: June 11, Report Number: 2014-AUD-11

AUDIT REPORT. P-Card Pre-implementation Audit Audit Opinion: Satisfactory. Date: June 11, Report Number: 2014-AUD-11 AUDIT REPORT P-Card Pre-implementation Audit Audit Opinion: Satisfactory Date: June 11, 2014 Table of Contents: Page Executive Summary Background 1 Audit Objectives and Scope 1 Individual Section Ratings