2014 Citizen Survey Summary

Transcription

1 214 Citizen Survey Summary July 7, 214

2 214 Citizen Survey Summary Completed biennially sine 1994 Mailed to 1,6 residents 717 responses (44.81%) Historial data inluded ( ) Results available at City Hall, Library and

3 Mailing Loations 214 Citizen Survey Share of All Questionnaires Returned 14.39% 1.9 /o North Avenue Q) Q) /o 19.4 /o

4 Perentage of Respondents 1.% Citizen Survey Response Rates 8.% 6.% 4.% 43.81% 44.25% 39.75% 55.63% 52.81% 49.25% 45.56% 43.81% 48.6% 43.81% 44.81% 2.%.% (71) (78) (636) (89) (845) (788) (729) (71) (769) (71) (717) Survey Year / # of Responses

5 Question % 98.% Overall Quality of Your Neighborhood % Ill 94.% 92.% 't:j Q. Ill 9.% ::: % Q. 86.% 84.% 82.% -.,. /../ i- ""' "' I I I -+-Fair to Exellent - - -Good to Exellent % Year

6 Question 12-4 Overall City of Elmhurst Operations - 1% , % /o "' 85% Cll "tj a. 8/o "' Cll a: 75% Cll Cll Q. 7/o 65% -.-Fair to Exellent - -Good to Exellent --- 6/o Survey Year

7 1% 95% "' 9/o, 6 85% Q- 8/o : 75% tio 7/o " ::: 65% 6/o 55% 5/o r--. Questions 3-5 and 4-5, Street Maintenane --.. / -. /. +"._-- -, /.,.,., / \. /._.,,_Good to Exellent - -Fair to Exellent ' survey Year.. "', : Ill ".. tio " 1% 95% 9% 85% 8% 75% 7 65% 6% 55% 5% 45% 4% Street Condition r-., /- -!!!loooo,. """"""' - '.,.., r-.,_good to Exe llent - -Fair to Exellent '-./ ;;.- /. \ /., v \ \ / ' v / Survey Year

8 1% 9% Ja 8%., s 7/o "'!::.. )... 6/o 5/o 4/o Questions 4-1 and 5-2.,.,. h -., ,.- - / ---, //.., - Good to Exellent - -Fair to Exellent.. / ' / / Survey Year.. "'., Ill!:: ) 1% 9/o 8% 7/o 6%.. SO% 4% -, C't ltv en t re p ar k' mg onvemenean d A va1a 'I btt IUV f-., -. _ /.. Good to Exellent ---Fair to Exellent '., '.._ / " Survey Year

9 Question 5-14 Where Residents Shop Only in Elmhurst At least partly in Elmhurst Only Outside Elmhurst Outside Elmhurst+Online Online Only 1% 9/o 8/o 7/o 6% 5/o 4/o 3/o 2/o 1% % - b" b" -4, -\ of' b fo.'e 4, #' q )o Cj e <!:l "(l; (:j (:j (J- 4, e.. 'lj 'lj 'lj.,o,<..\ e\

10 Question 1-8 1% Highest Ratings of "Too Muh" Servie 9% 8% 7% 6% 5% Not Enough About Right Too Muh 4% 3% 2% 1% % Parking Enforement Traffi Enforement Building Code Enforement Museum Polie Protetion Library

11 Question 1-8 1% 9% 8% 7% 6% 5% Highest Ratings of "Not Enough" Servie 4% Not Enough About Right Too Muh 3% 2% 1% % Stormwater Management Rear Yard Drain Sidewalk Maintenane Overhead Sewer Animal Control Street Maintenane

12 Questions 12-1, 12-2 and 12-3 General Comments What three things do you like most about living in Elmhurst? Central loation/onveniene 18.21% 18.52% (1) 18.8% (1) 19.76% (1) 18.89% (1) Quality of life 16.76% 18.38% (2) 13.79% (2) 16.44% (2) 16.58% (2) Quality of shools 13.21% 12.68% (3) 13.43% (3) 13.88% (3) 15.9% (3) Property value 1.44% 7.78% (5) 9.56% (4) 9.68% (4) 12.59% (4) Aess to transportation 7.67% 7.23% (6) 8.28% (6) 5.84% (7) 5.9% (7) What three things do you like least about living in Elmhurst? Taxes 2.86% 2.75% (1) 2.98% (1) 18.6% (1) 18.85% (1) Stormwater mngt./flooding 13.51% 1.4% (4) 4.39% (7) 2.47% (14) 1.34% (15) Cost of living, general 1.56% 11.58% (3) 1.22% (4) 11.4% (3) 8.91% (4) Airplane noise 9.28% 12.91% (2) 14.42% (2) 13.24% (2) 11.59% (3) Traffi ongestion 7.65% 9.48% (5) 1.27% (3) 1.25% (4) 11.74% (2) What do you think will be the three biggest problems Elmhurst will fae in the next five years? Taxes 15.38% 16.82% (1) 16.89% (1) 15.28% (2) 15.4% (2) Stormwater mngt./flooding 14.64% 8.36% (5) 2.28% (15) 1.81% (15).68% (17) Cost of living/affordability 13.29% 14.28% (2) 14.7% (2) 17.61% (1) 2.86% (1) Maintaining Infrastruture 6.29% 4.8% (1) 5.11% (6) 5.2% (1) 3.25% (11) Substane Abuse 6.4% 2.34% (13) 2.33% (14) 1.9% (17) 1.21% (16)

13 214 Citizen Survey Reommendations The itizen survey results should be: used as a tool in developing the 215 budget, inluding goals and objetives for City of Elmhurst departments; shared with other loal agenies; highlighted in the Front Porh newsletter; made available at City Hall, Library and posted on website; onsidered by the Mayor/City Counil as they prepare the annual budget goals message to the City Manager; ontinue to be ompleted biennially to trak itizen usage and satisfation with ity servies.

14 FISCAL YEAR 215 BUDGET SCHEDULE TARGET DATES May 19, 214 May 19, 214 June 23, 214 June 23, 214 June 23, 214 Aug. 4, 214 Aug. 11, 214 Aug. 18, 214 Ot. 6, 214 Ot. 14, 214 Nov. 3, 214 Nov. 3, 214* De. 1, 214* De. 1, 214* BUDGET ACTIVITY City Manager memo to Mayor and City Counil regarding budget and budget shedule. Five Year Capital Improvement Budget worksheets distributed to department heads. Five Year Capital Improvement budgets due to Finane Department. Operating budget worksheets and guidelines delivered to department heads for detailed budget proess. Mayor and City Counil message to City Manager regarding budget goals for 215 budget reeived by City Manager. Preliminary Five Year Capital Improvement Budget distributed to Mayor and City Counil. Operating budgets due to City Manager. City Counil reviews Five Year Capital Improvement Budget. Operating budget delivered to City Counil. Finane Committee begins review of 214 property tax levy. Publi hearing for fisal year 215 operating budget. City Counil approves Truth in Taxation Estimated Tax Resolution. Fisal year215 operating budget approved. Tax levy publi hearing held, if neessary. De. 15, 214* City Counil approves 214 property tax levy. (Tax levy may be approved on De. 1, 214 if publi hearing is not required.) *City Counil ation required.