Office of the City Manager CONSENT CALENDAR May 19, 2009

Transcription

1 Office of the City Manager CONSENT CALENDAR May 19, 2009 To: From: Honorable Mayor and Members of the City Council Phil Kamlarz, City Manager Submitted by: Jane Micallef, Acting Housing Director Subject: Grant: Measure B Paratransit Revenue RECOMMENDATION Adopt a Resolution approving the Measure B Program Plan for paratransit services and authorizing the City Manager to take any other actions required to execute an agreement with the (ACTIA) in the amount of $162,942 for Measure B annual pass-through funds for use during FY FISCAL IMPACTS OF RECOMMENDATION As a result of the Measure B one-half cent transportation sales tax, Berkeley Paratransit Services is expected to receive Paratransit grant revenue in the amount of $162,942 (to be deposited in revenue code ) for FY The projected revenue of $162,942 is a 13.4% reduction from the initial revenue projection for FY Over the last 6 months ACTIA budget analysts have adjusted our Measure B revenue projection for both FY 2009 and FY 2010 from $188,100 to $162,942. The FY 2010 proposed budget includes approximately $120,000 in General Funds for Berkeley Paratransit Services for a total revenue budget amount of about $282,942 to serve the alternative transportation needs of Berkeley residents with disabilities and senior residents in FY Due to salary savings and a projected fund balance of $17, at the end of FY 2009, we do not expect the reduced revenues to impact program delivery. Contingency planning is underway in the event of additional downward revenue projections during FY CURRENT SITUATION AND ITS EFFECTS The City must transmit approval of the Program Submittal (the Plan) to ACTIA for the use of Measure B annual pass-through funds for FY 2010, along with the authorizing resolution, by May 31, The City plans to continue the same paratransit programs and services as are now being provided during the current fiscal year, including: (a) the Taxi Scrip Program, which provides paratransit riders the ability to acquire demandresponse transportation from taxicab companies through the San Francisco Bay Area; (b) the Wheelchair-Van Program, which provides transportation for wheelchair riders in wheelchair-accessible vans, some of which are equipped with fare boxes and others that accept Berkeley van-ride vouchers; (c) the East Bay Paratransit Ticket Service, 2180 Milvia Street, Berkeley, CA Tel: (510) TDD: (510) Fax: (510) manager@ci.berkeley.ca.us Website:

2 Grant: Measure B Paratransit Revenue CONSENT CALENDAR May 19, 2009 which provides a limited number of tickets for Berkeley residents who are certified by East Bay Paratransit; and (d) the Medical Return Transportation Improvement Program (MrTrip), which provides scrip and wheelchair-van ride vouchers for taxicab or wheelchair-accessible van rides, or both (by consumer choice), for Berkeley paratransit riders who are returning from a health-related appointment. BACKGROUND Demand for alternative transportation for residents with disabilities and seniors is significant and steady. To address this demand, Alameda County voters approved the reauthorization of Measure B in 2000, which enables ACTIA to continue to administer the proceeds from a one-half cent transportation sales tax. The inception date for the new Measure B was April 1, The City s FY 2010 paratransit plan maintains the existing programs and services. The plan and budget reports for pass-through funds were brought for review to the Commission on Disability on March 11, 2009 and the Commission on Aging on April 15, ACTIA requires each municipality to submit requests for payment and plans that have been adopted by its governing body. Staff will transmit the 12-month program plan and request for payment along with all other required documents to ACTIA no later than May 31, The annual grant amount of $162,942is based on ACTIA s projection but the actual revenue for FY 2010 may be more or less than the estimated amount. RATIONALE FOR RECOMMENDATION Berkeley Paratransit Services is eligible to receive Measure B pass-through funds annually, based on a formula for the alternative transportation of residents with disabilities and senior residents. To receive the annual Measure B pass-through funds, the Annual Program Plan Submittal for Measure B Funding and the 12-month request for payment in the amount of $162,942 must be approved by the City Council. ALTERNATIVE ACTIONS CONSIDERED None CONTACT PERSON Drew King, Acting Manager, Housing Finance & Administration, Housing Department, Attachments: 1: Resolution 2: Annual Program Submittal for Measure B Funding (the Plan) Page 2

3 RESOLUTION NO. ##,###-N.S. APPROVE MEASURE B PARATRANSIT PROGRAM SUBMITTAL AND TO TAKE ANY OTHER ACTIONS REQUIRED TO EXECUTE AN AGREEMENT WITH THE ALAMEDA COUNTY TRANSPORTATION IMPROVEMENT AUTHORITY (ACTIA) WHEREAS, Alameda County voters approved Measure B in November 2000, which provides funds for alternative transportation services for residents with disabilities and senior residents; and WHEREAS, the inception date of Measure B 2000 was April 1, 2002; and WHEREAS, the City of Berkeley is an eligible applicant for Measure B Non-mandated Funds (i.e., annual pass-through funds) for use during FY 2010; and WHEREAS, Measure B Funds are necessary to maintain the program currently in place that provides alternative transportation, direct rides, taxi scrip and wheelchair-van ride vouchers, and other services to Berkeley residents with disabilities and senior residents; and WHEREAS, the amount of grant revenue from annual paratransit pass-through funds for FY 2010 is expected to total approximately $162,942 to be deposited in revenue code NOW THEREFORE, BE IT RESOLVED by the Council of the City of Berkeley that the 12-month Measure B program plan is hereby approved to continue to operate the programs and services to support the alternative transportation for Berkeley residents with disabilities and senior residents. BE IT FURTHER RESOLVED that the City Manager is hereby authorized to transmit the plan and 12-month claim in the amount of $162,942 to the Alameda County Transportation Improvement Authority for use during FY 2010, accept grant revenue of $162,942, and execute the resultant grant agreement.

4 Attachment 2 Annual Program Submittal for Measure B Funding --REVISED February Three forms are required to be completed for this application, this cover sheet, Attachment 1 (Excel spreadsheet), and your budget application (Excel spreadsheet). Answers can be entered into the fields on this form. Use the TAB key to move between fields. The fields will expand to allow as much room as needed for each answer. If you attach material, such as a driver training program, please provide a brief summary of the relevant information on this form. Application for Funding for Fiscal Year 2009/10 1. NAME OF JURISDICTION City of Berkeley, Berkeley Paratransit Services 2. CONTACT PERSON Name: Drew King Title: Acting Manager Address: 2180 Milvia Street, Second Floor, Berkeley, CA Telephone: (510) Fax: (510) aking@ci.berkeley.ca.us 3. TYPE OF FUNDS APPLIED FOR (CHECK ONE) Mandated Non-mandated Minimum Service Level Gap Grant 4. TOTAL AMOUNT OF FUNDS REQUESTED 1. Base Program: $162, Minimum Service Level Gap Grant: $0 5. GOVERNING BODY RESOLUTION AUTHORIZING SUBMITTAL OF THE PLAN Copy attached Pending action on: May 19, 2009 Page 1 of 13

5 6. DESCRIPTION OF SERVICES TO BE PROVIDED Complete the Grid below Service Component Service Available? (Y/N) Type of vehicle (van, sedan, bus, taxi) Same Day Y Taxicab and Van Eligibility requirements Prescheduled Shuttle N Accessible? (Y/N) Days/ hours of Service Service area limits Y 24/7 See 6a Up to 50 miles for taxicabs Y Van Y Up to 7 See 6a Not to Marin Fares Provider average cost per trip Varies $24 for taxicabs, often more for vans Rider cost per trip Trip limits per year per rider 0 Varies * (may include MRTIP) $28 $28 0 Varies * (may include MRTIP) Group Trips N EBP Tickets Y Van and Sedan Y Varies See 6a Alameda County $3 $3 0 Max. of 18 tix from the City per year * Note: Regular distribution of taxi scrip = $360/year limit. Regular distribution of van-ride vouchers = 36/year limit. Wheelchair-Van Program participants have the option of receiving 15 van-ride vouchers and $240-worth of taxi scrip per year. Page 2 of 13

6 6A. DESCRIPTION OF SERVICE COMPONENTS AND PLANNED CHANGES Please provide a narrative description for each service component listed in Question 6 and describe any planned changes. Response: Berkeley Paratransit Services provides the following programs: (1) Taxi Scrip Program The City issues "taxi scrip" (i.e., money that can ONLY be applied to cover the cost of a taxicab ride), and provides demand-response transportation for taxi riders. Applicants must be a least age 70 or ADA-certified by East Bay Paratransit and their income must not be more than 30 percent of the Area Median Income (AMI). Eligible applicants will automatically receive three free taxi scrip books every four months. (2) Wheelchair-Van Program The City provides a limited amount of free van vouchers or taxi scrip, or both, exclusively to wheelchair users needing wheelchairaccessible van or taxi service supplemental to rides provided by East Bay Paratransit. Those who travel by wheelchair and are certified by East Bay Paratransit as requiring wheelchair-lift service, irrespective of their income, are eligible for the program. (3) EBP Ticket Program The City provides a limited amount of free East Bay Paratransit tickets (up to 18 per year) to individuals certified by East Bay Paratransit. (4) Medical Return Trip Improvement Program (MRTIP) The City provides limited subsidies for taxicab or van rides to those returning from a health-related appointment. Participants in the Taxi Scrip or the Wheelchair-Van programs are eligible to participate. Generally, all of the City s paratransit programs serve individual riders. Wheelchair-van companies may not be willing to travel to Marin County. There are no provisions for travel beyond the distance that a van or cab company is willing to travel. Berkeleylicensed taxicabs must provide rides up to 50 miles, pursuant to Berkeley Municipal Code As for prices to consumers, the van-ride vouchers, taxi scrip, and EBP tickets are distributed at no cost to the consumer. Wheelchair-Van Program participants have three options for distribution. They have the option of receiving either 36 van-ride vouchers, $360-worth of taxi scrip, or a combination of 15 van-ride vouchers and $240- worth of taxi scrip annually, based on their personal preference. Taxi Scrip Program participants receive $360-worth of taxi scrip annually. EBP users have the option of receiving either nine tickets or 18 tickets annually, based on their personal preference. Trip purpose is not a variable that is monitored by the city. Cabs are available around the clock in many areas. The wheelchair-van companies have various days and hours of service, but at least one company is available every day of the week, but not necessarily between midnight and 6 a.m. Page 3 of 13

7 7. VEHICLE FLEET Please complete the spreadsheet MB Annual Program Application Cover Attachment 1 8. OBJECTIVES Identify objectives for the proposed services. As much as possible these should be measurable in numerical terms, and should be accompanied by a baseline measure for the existing service. For example, you might target increasing the number of trips provided from 10,000 projected in the current year to 15,000 in the plan year. Use the following table, expanding the boxes vertically as needed. Response: The City intends to maintain service in all programs with shrinking financial resources. Objective Baseline Target Maintain taxi scrip allocations $360/yr. $360/yr. Maintain wheelchair-van ride voucher distributions 36 vouchers/yr. 36 vouchers/yr. Maintain EBP ticket distributions To 18 tickets/yr. To 18 tickets/yr. 9. MEAL DELIVERY SERVICE Provide information about your program s meal delivery service in the table below, including funding allocations in the current fiscal year and next year (claim year), the length (in years) that you have used Measure B funds for meal delivery, and how you plan to fund your program if faced with revenue shortfalls. Measure B Funding for Meal Delivery Service- current year $0 Estimated Measure B Funding for Meal Delivery Service next $0 fiscal year Length (in years) of Measure B Funding for meal delivery 0 Years When faced with revenue shortfalls, how do you balance meal delivery with trip requests? Please explain: n/a Page 4 of 14

8 10. DRIVER TRAINING Describe your driver-training program. Response: The City requires taxicab drivers to annually attend class called Driver Sensitivity Training, which includes topics and issues such as: (1) Servicing the Disabled Community, Dos and Don'ts (2) Cab Driving Etiquette (3) Rules regarding the City's cab-driving requirements This is a one-hour session and the City holds approximately four separate sessions each year to provide room for all drivers. For van drivers, training includes, but is not limited to: i. Sensitivity training (disabled and elderly concerns) ii. Passenger assistance techniques (including for persons who are blind or visually impaired; or deaf, deafened, or hard of hearing; with mobility problems; with environmental disabilities; and/or with communication disabilities) iii. Service animal protocols, including procedures for those with dog guides, hearingaid dogs, and service dogs iv. Emergency procedures (including an emergency plan for the care of on-board passengers in the event of accident or a natural disaster) v. Defensive driving techniques vi. First Aid (CPR optional) vii. Safety techniques (including the securement of passengers and mobility aids, operation of lifts or similar devices, and proper handling of body fluids and wastes). 11. ON-TIME PERFORMANCE Describe your policies concerning timely pick ups or drop offs, including what window is allowed, if there is a standard for the percentage of pick ups or drop offs that must occur within the window, the policy concerning early pick ups, and whether there is a maximum amount of lateness after which a provider no-show or missed trip is counted. Response: For wheelchair-van companies: Pickups must be within 30 minutes of scheduled time 95 percent of the time. The BMC regulates taxi drivers in Berkeley only, and each municipality has its own taxicab regulations, which vary by jurisdiction. 12. RIDE TIME POLICY Describe your policies concerning the maximum time a rider may be on a vehicle. Indicate if there is a maximum time, and if there is a standard for the percentage of trips that must be completed within this maximum time. Response: n/a Page 5 of 14

9 13. RESERVATION POLICIES What are your policies for reserving trips? Describe these for each type of trip below. What advance notice is required or allowed? Are there limits on availability? Individual Trip Reservation Subscriptions (Standing Orders): Determined by companies. Individual Trip Reservation Same Day Trips: Determined by companies. Group/Program Trips: n/a 14. CANCELLATIONS AND NO SHOWS How far in advance is a rider required to cancel a trip before a no show is counted? Describe these for each type of trip below. What is your policy concerning riders with repeated no shows or late cancellations? Individual Trips Subscriptions (Standing Orders): n/a Individual Trips Same Day Trips: n/a Group/Program Trips: n/a 15. PROGRAM ENROLLMENT What is the maximum and average time between receiving an application and enrolling an applicant in the program? Response: The City does not have a maximum time limit to process applications. Usually, the whole process takes about two weeks. 16. WAITING LIST Is there a waiting list? If so, what are the policies that apply to it? How many people are on it? What is the average wait? Response: The City does not maintain a waiting list. 17. CUSTOMER SATISFACTION Describe how you will measure customer satisfaction, for example, by participating in a county-wide rider survey, tracking customer comments, or other means? Response: Customer satisfaction is measured by tracking customer comments. Page 6 of 14

10 18. COMPLAINTS AND COMMENDATIONS Describe your complaint and commendation process. Please describe your process from beginning to end, including instructions provided to customers for filing complaints or commendations, your documentation procedures, your follow up and any changes you have made to your program as a result of customer complaints and commendations. Response: Currently, program staff members receive complaints and commendations. The information is documented. If the City receives a complaint about a wheelchair-van company, staff investigates the complaint and calls the consumer upon completion of the investigation. If the complaint concerns taxicab companies, the information is forwarded to the City s Codes Enforcement Unit for resolution The Codes Enforcement Unit enters the complaint into the city's Issues Tracking System, investigates the complaint, and contacts the customer within an allotted period of time with the results of the investigation. The Codes Enforcement Unit has the authority to issue citations and suspend or revoke the taxi permits and licenses of taxicab drivers and companies. 19. PLANNING PROCESS A. List all activities undertaken in connection with this plan, including consumer or public meetings, meetings with other agencies, presentations to boards, commissions or committees, and provide general dates for these activities. B. Indicate whether this plan has been reviewed by a local paratransit advisory committee. C. Describe any surveys or analysis conducted and staff reports. D. Describe how the planning process is connected to the service plan: how do the services planned correspond to the results of the planning process? A. Public Meetings and Dates: The plan was presented at a regularly scheduled meeting before the Commission on Aging on April 15, It was already presented to the City s Commission on Disability on March 11, B. Has this plan been reviewed by a local paratransit advisory group? Yes Committee Name: Commission on Disability, Commission on Aging Meeting Date: March 11, 2009, April 15, 2009 No (See Item 19.A. above) Page 7 of 14

11 Narrative Responses for C and D above: The City is in the process of developing strategies for gaining greater access to feedback from the riders of both the Wheelchair- Van and Taxi Scrip programs. A completed outreach and survey plan should be completed by September Feedback that the City has received so far indicates that the multiplicity of choices for Berkeley s paratransit riders is a little confusing. Discussions with the Berkeley-based Center for Independent Living are ongoing to plan how transit training might be enhanced for Berkeley riders. Research is underway to try to determine the impact of the taxicab fare increase that was executed in November A one-time allocation in April 2009 of $40 extra taxi scrip is being distributed to all taxi-scrip riders by the City. Some of that taxi scrip will become expenditures by the City when the scrip is finally redeemed in FY 2009/10. This an effort by the City to better serve taxi-scrip riders both in fiscal years 2008/09 and 2009/10 by providing additional taxi scrip within the two budgets. 20. NEEDS IDENTIFICATION What needs or priorities have been identified that will be met by proposed service changes? What needs or priorities will still not be met even after implementing proposed service changes? How many potential riders do you estimate will use this service this coming fiscal year? Response: Except to provide more rides, no other additional needs or priorities have yet been identified by the City. The City expects to serve at least 775 riders during FY MINIMUM SERVICE LEVELS Is your program currently meeting the Minimum Service Levels? (See appendix) Yes. No. N/A ADA Provider. If your answer is No, which ones are you not meeting and how? Item # 1: Seniors 80 and above without proof of a disability Current Status: Seniors 80 and above are eligible for the program without proof of a disability provided that they meet the income guideline, which is 30 percent of the Area Median Income or below. The City of Berkeley remains committed to maximizing the provision of taxi scrip to residents whose income is below the Extremely Low Income level, and no others. The exception is that residents in the Berkeley s Wheelchair-Van Program may receive taxi scrip if they request it irrespective of their income level. Page 8 of 14

12 Item # 6: Interim Service This service contains two elements: Interim service should be provided within three business days upon receipt of application Interim service should be provided at the request of a health care provider or ADA provider. Current Status: The City provides either one scrip book or four van-ride vouchers only when an application is returned for more documentation, prior to approval by the City. This disbursement, however, does not necessarily happen within three days. Item # 6: Interim Service This service contains two elements: Interim service should be provided within three business days upon receipt of application Interim service should be provided at the request of a health care provider or ADA provider. Current Status: The City provides either one scrip book or four van-ride vouchers only when an application is returned for more documentation, prior to approval by the City. 22. COORDINATION Describe how services will be coordinated with other Measure B paratransit services and/or mandated ADA paratransit services so that trips can be made throughout Alameda County. Examples of coordination may include (but are not limited to) reciprocal fare agreements, reciprocal agreements to provide trips into adjoining areas, arrangements for clients to ride on other systems, and transfer arrangements. Attach copies of agreements or memoranda of understanding for coordination. Response: No formal agreements between municipalities exist at this time. North County cities hope to continue discussions on comparing existing scrip/vouchers within the planning area to determine if there is a simpler method for the ease of the riders and the drivers throughout the region. The City of Berkeley, however, already has extensive agreements with private companies for the provision of ride services for Berkeley riders in many cities. 23. PERFORMANCE MEASUREMENT How will you obtain and/or track necessary financial and operating information for program management and reporting? If private vendors or contractors are providing the information, what steps will you take to verify or check the accuracy of the information? If performance data is collected by sampling, what steps will be taken to ensure that samples are representative and randomized? Page 9 of 14

13 Response: The City will continue to track financial and operating information through a combination of standard accounting procedures, database management, and reporting procedures. Data from private vendors and contractors will continue to be routinely scrutinized in the same manner as the City has used for many years to perform quality control. 24. PUBLIC INFORMATION AND OUTREACH Describe planned outreach to ensure that potential users of the services (including coordinated services) learn about them. Response: The City will continue to use the City of Berkeley's official website, advertisements, public notices, senior centers, outreach to EDI consumers, and newsletters to promote the programs and services of Berkeley Paratransit Services. 25. BUDGET AND OPERATING PLAN AND FUND BALANCE RESERVE Use the spreadsheet provided to show past, current, and planned financial and operating information. If the budget shows funds being carried over from the budget year to future years, explain below the purpose of this planned carryover in the space provided below. Explanation of Fund Balance Reserve: Total Measure B Fund Balance Reserve (includes designated and undesignated funds): $22,636 Total Measure B Designated Funds* Capital $ 0 Total Measure B Designated Funds* Operations $ 6,540 Total Measure B Undesignated Funds $16,096 Total Measure B Fund Balance Reserve (should equal 3 $22,636 lines above) ++ Designated Capital Funds have been carried over for Yes No three years or less Date when Capital Funds originally designated / / Please describe how you plan to use your designated Capital funds*: n/a Please describe how you plan to use your undesignated funds, if any: Rides, preferably ++ This amount is an estimate of what the reserve will be at the start of FY 2009/10. Additional explanation of any notable accounting, contracting, or performance measurement practices that would affect program statistics not noted on the budget spreadsheet: n/a *Please see Measure B Budget and Reporting Instructions for a description of appropriate uses of designated funds. Designated Capital funds must be expended within three years of original designation. Page 10 of 14

14 26. FTA SECTION 5310 FUNDS Do you intend to apply for 5310 funds in the next fiscal year? Yes No. 27. MINIMUM SERVICE LEVEL (MSL) GAP GRANT FUNDS Do you intend to apply for minimum service level gap grant funding for the next fiscal year? Yes No If your answer is No but your answer to Question 21 was also No, meaning you will not meet minimum service levels, please explain. Response: The City cannot benefit from a MSL Gap Funds grant to address Minimum Service Level item # 1 because the data cannot be tracked at the individual rider level; therefore, the City would be unable to make a claim for money through a Gap Funds grant. In other words, even if the City opted to provide taxi scrip to a subset of new riders, the City does not have a mechanism for tracking the amount of scrip that those new riders actually used because all of the used taxi scrip just becomes part of a large sum of taxi-scrip redemption expenditures. As for Minimum Service Level item # 6, the City does not find that an infusion of additional funds would necessarily improve the situation because the problem involves practical administrative limitations more than an issue of funding. Ordinarily, once the City actually receives the completed application from the applicant, the City provides taxi scrip or van-ride vouchers within three working days. Delays occur, however, when the new applicant takes longer than three days to return their application to the City. The City simply cannot control how long it takes for a new applicant to return their application to the City for processing. If Yes, please complete the table and questions below. Minimum Service Level (MSL) your program anticipates not meeting (see appendix) Please describe how your program falls below this minimum service level n/a $ $ $ $ $ Total $ Funds you are requesting to meet this minimum service level Page 11 of 14

15 Additional Questions to determine minimum service levels gap grant funding: 1. Please explain any community-specific issues that have impacted your ability to not meet minimum service levels? 2. Have you explored and documented other transportation options for seniors and people with disabilities provided by non-profit organizations in your community that might also close this service gap? Please describe. 3. If MSL gap funding was not available to meet this need, would other funding sources be available to meet this need? a. If other funding was not available, how would you prioritize which minimum service levels to cut? 4. Does your program provide ADA equivalent service to those outside the ADA service corridor in your jurisdiction? 28. ANNUAL AUDIT Date Annual Program Compliance report submitted to ACTIA: December APPROVALS AND ASSURANCES Attach: A copy of a governing body resolution authorizing submittal of the plan, or a statement that the governing body has such an item on a forthcoming agenda. An item will be on the May 19, 2009 City Council agenda. Resolution or comments from the relevant local consumer advisory group. None Copies of agreements or memoranda of understanding for coordination. None Page 12 of 14

16 Annual Program Submittal for Measure B Funding Appendix PAPCO Approved Minimum Service Levels Minimum Service Level 1. Regarding who programs serve: People 18 and above with disabilities who are unable to use fixed route services. Seniors 80 and above without proof of a disability A Program Exceeds this MSL if It serves minors with disabilities. Seniors under 80 without proof of disability. 2. Regarding the type of service programs provide: Accessible individual demandresponsive service 3. Regarding the time and days service is provided: At least five days per week between the hours of 8 am and 5 pm (excluding holidays) 4. Regarding the service area of a program: Residents using this program are able to meet life needs, including but not limited to travel to major medical facilities, full service grocery stores and other basic necessities, if ADA services, or coordination between base programs are unable to provide these trips. It offers additional services for participants, such as group trips or meal delivery. It offers service more than five days a week. Its service hours begin before 8 am and/or extend after 5pm. It provides trips to locations beyond those which residents would travel to fulfill life needs, such as recreational trips outside city boundaries. Page 13 of 13

17 Minimum Service Level 5. Regarding fares: Fares should be comparable to East Bay Paratransit and equated to distance for van/sedan trips Fares for Taxi trips should not exceed 50% of the total cost of the trip 6. Regarding interim service for individuals applying for or awaiting ADA certification Interim service should be provided within three business days upon receipt of application Interim service should be provided at the request of a health care provider or ADA provider. A Program Exceeds this MSL if If a rider pays less than they would for a comparable trip on East Bay Paratransit for a van/sedan trip. If a rider pays less than 50% of the total cost of the trip for a taxi trip. It provides interim service in less than three business days. 7. Regarding reservations: Programs should accept reservations between the hours of 8 am and 5 pm Monday Friday. It accepts reservations before 8 am and/or after 5 pm. It accepts reservations on weekends. Page 14 of 14

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