WELCOME GUIDE. Your guide to the transition of your accounts and services

Transcription

1 WELCOME GUIDE Your guide to the transition of your accounts and services

2 Table of Contents History of CresCom Bank About the transition Using your CresCom Bank account Product transition chart Locations and hours Accessing your accounts and services CresCom Bank checking accounts, savings accounts, loan products and credit cards Indicates important information 2

3 History of CresCom Bank CresCom Bank s origins were derived from the consolidation of Crescent Bank and Community FirstBank of Charleston. Our roots run deep within the Carolinas. Both Community FirstBank (Charleston) and Crescent Bank (Myrtle Beach) were founded by local business leaders committed to building successful banks in both cities under the umbrella of parent holding company Carolina Financial Corporation. The reason for both banks forming was the same, in response to several large bank mergers that left few community banking choices for area residents and businesses. Carolina Financial Corporation was founded in 1997 in Charleston and quickly started Community FirstBank. Expanding over the course of 15 years, the bank grew to 6 locations throughout the area, providing banking products and exceptional service to the Greater Charleston market. In order to bring the community banking atmosphere back to Myrtle Beach, Carolina Financial Corporation partnered with business leaders in the Myrtle Beach area to form another community bank: Crescent Bank. Through the years, Crescent Bank grew to 4 full-service locations to meet the banking needs of Grand Strand residents and businesses. After 11 years of operating the two banks independently, the board of directors and management recognized that consolidating the two banks into one would create more opportunities and better service for customers. As a result, on March 26, 2012, our sister banks consolidated to become one bank: CresCom Bank. The name and the logo pay tribute to our former brands by using elements from both Crescent Bank and Community FirstBank. In 2014, CresCom Bank acquired 14 branch locations in South Carolina and eastern North Carolina. In 2015, CresCom Bank opened a full service office in Greenville, SC. In 2016, CresCom Bank merged with Congaree State Bank, headquartered in Columbia, SC and also opened 2 offices in Wilmington, NC. CresCom Bank is the parent company of Crescent Mortgage Company ( CMC ), headquartered in Atlanta, Georgia. CMC is a wholesale and correspondent mortgage lender for community banks and credit unions. It lends in 45 states and had origination volume in 2016 of approximately $1 billion. Consolidated, CresCom Bank now has 34 locations in South Carolina and North Carolina, with total assets of $2.0 billion. CresCom Bank offers a strong core of banking products and services and a committed group of community leaders, management and team members. CresCom Bank remains committed to warm, exceptional service and a strong knowledge of local businesses and economic trends. It s this dedication that makes Have a nice bank more than just a slogan, but a commitment to service. This, combined with our years of experience and unique understanding of financial opportunities within our markets, makes CresCom Bank the perfect fit for your personal or business financial needs. We believe that community involvement is a vital key to understanding the needs of our markets. We strive to know you by your name and not just a number. As always, we strive to understand and assist you with your specific banking needs. Our main goal is to provide the best possible financial products and services, exceptional customer service, and a unique personal touch. CresCom Bank is owned by Carolina Financial Corporation, which is traded on the NASDAQ. More information about Carolina Financial Corporation can be found at by clicking on the Investor Relations tab. 3

4 Vision TO BE THE TRUSTED COMMUNITY BANK OF CHOICE. Mission WE ARE TOTALLY COMMITTED TO: Offering competitive community banking products and superior service experiences for our customers. Creating an environment where our team members continually learn, develop and grow. Responsibly participating in the growth and well-being of the communities we serve. Maximizing the value of our shareholders investments over both the short and long term. 4

5 About the transition Milestone Dates What you need to know and do... Between Monday, March 27 and Monday, April 10, 2017 You will receive your new CresCom Bank MasterCard debit card around this time. Hold on to the card, but do not use it until Monday, April 10, Your current debit card will continue to be active through the weekend but will have limited authorization. Wednesday, April 5, 2017 Thursday, April 6, 2017 Mobile Deposit will be taken out of service. Bill Pay will be taken out of service Thursday afternoon. There will be no interruption to your scheduled payments. Online Banking and Mobile Banking will be placed in a view only status Thursday afternoon. Friday, April 7, 2017 Weekend of April 8, 2017 If you need to make a transfer, please call us at or visit any branch location. Your accounts listed in the accompanying welcome letter will transition to CresCom Bank. The Poinsett location will be closed on Saturday, April 8, 2017 for the transition. Beginning Monday, April 10, 2017 Activate and begin using your new CresCom Bank MasterCard debit card. You may bank at any of our 34 CresCom Bank and/or 32 ATM locations. Please visit our website at for more information on location hours. Start accessing your account(s) by logging into Online Banking at Refer to the Online Banking and Bill Pay section for information on these services. Contact our Customer Care Center during business hours at CRESCOM ( ) regarding your account(s) or any questions you may have. Hours are: Monday-Friday, 8:15 a.m. 6:00 p.m. 5

6 Using your CresCom Bank account Important information What you need to know and do... Your account number Your account number will NOT be changing. Your Checking, Savings, Health Savings (HSA), Money Market, Certificate of Deposit & IRA account Your checks and deposit tickets Your accounts will transition to a similar CresCom Bank product. Refer to the Product Transition Chart. Continue to use your existing checks and deposit tickets. After Monday, April 10, 2017, if you should need additional checks, you may contact a customer service representative at any CresCom Bank location or by calling CRESCOM ( ). Debit card Continue to use your current debit card until Monday, April 10, You will receive your new CresCom Bank MasterCard debit card 1 to 2 weeks prior to Monday, April 10, For security reasons, you will receive your PIN in a separate mailing. Please activate and begin using your new CresCom Bank MasterCard debit card on Monday, April 10, On or after Monday, April 10, 2017, you can change your PIN number at any time by using one of the following methods: 1. Visit any CresCom Bank ATM. 2. Visit any CresCom Bank branch location. 3. Call toll free and use the reference code on your PIN mailer. Any payments/debits that you have set up with your current debit card will need to be updated. On or after Monday, April 10, 2017, contact the billing company and provide your new CresCom Bank MasterCard debit card number for any payment effective after that date. Telephone access Overdraft services For your convenience, our Customer Care Center hours are 8:15 a.m. - 6:00 p.m. Monday through Friday. You can reach us at CRESCOM ( ). For overdraft services, you may set up a savings account or additional checking account as an overdraft protection to your primary checking account. --Overdraft services are transferred in increments of $100 from a savings or checking account, and each transfer will be charged a $10 fee. 6

7 Using your CresCom Bank account (continued) Important information What you need to know and do... Certificates of Deposit (CDs), which includes Individual Retirement Accounts (IRAs)/Educational Savings Accounts (ESAs) You will continue to receive the same interest rate and maturity date on your existing fixed-term CD account until it is scheduled to mature. CresCom Bank sends maturity notices 30 days prior to maturity for certificate of deposit and IRA accounts. IRA and ESA statements are sent out semi-annually. Automated Clearing House (ACH) Examples: Payroll direct deposit, utility payments, insurance payments, and social security payments Online Banking Access Direct deposits and automatic payments will continue to be processed in the same manner as they are today. Please do not use the new routing number prior to Monday, April 10, You may contact the billing and/or direct deposit originator and provide your CresCom routing number after that date. CresCom Bank s routing number is If you currently use Online Banking, you can begin using CresCom s Online Banking with Bill Pay. On Monday, April 10, 2017, go to Step 1: From the top of the screen, Click on Online Banking Login Step 2: Enter your Greer State Bank Access ID and then click on Login Step 3: Enter your Greer State Bank password and then click Submit Step 4: You will then be prompted to accept the Terms and Conditions Step 5: Enroll in Mobile Banking (Optional) 7

8 Using your CresCom Bank account (continued) Important information What you need to know and do... Mobile Banking and Mobile Deposit On or after Monday, April 10, 2017, you can choose from three options to access Mobile Banking. 1. Text Banking 2. Mobile Web 3. Mobile and Tablet Apps for Apple or Android devices To access the Mobile and Tablet apps, you must first sign up for Online Banking. Then go to the itunes or Google Play stores and search for CresCom Bank. Once you have installed the app, log in with your Online Banking Access ID and password. Bill Pay To access Bill Pay, you must sign in to Online Banking. Payees you have already setup in Bill Pay will automatically transition to CresCom s Bill Pay service. Personal payees, account-to-account payments and external funding accounts will not transition automatically. Bill Pay will be taken out of service the afternoon of Thursday, April 6, CresCom Bank s Bill Pay service will be available Monday, April 10, There will be no interruption in any regularly scheduled payments. 8

9 Using your CresCom Bank account (continued) Important information What you need to know and do... Credit cards Greer State Bank credit cards will not be transferred to CresCom Bank. You will still be able to use your Greer State Bank credit card after Monday, April 10, The credit card provider will issue a new card when your current card expires. For customer service, please call or visit Mail your payments to: Card Services Center PO Box Atlanta, GA Wire transfers Effective Monday, April 10, 2017, all incoming domestic wire transfers should use CresCom Bank s routing number Effective Monday, April 10, 2017, all incoming international wire transfers should use the following information: --Beneficiary Bank/Swift Code Pacific Coast Bankers Bank San Francisco, CA Swift Code: PCBBUS66 ABA number: Beneficiary Information Account number/aba routing number CresCom Bank 288 Meeting St Charleston, SC Phone: Fax: Customer Account Number Customer Name If you currently receive incoming wires on a regular basis, be sure to contact the sender with the updated information provided to avoid delays. 9

10 Using your CresCom Bank account (continued) Important information What you need to know and do... Consumer, mortgage and commercial loans Payments and Billing: If you are using a third party (such as Bill Pay service, accountant or another bank s Online Banking service) to make your loan payment, it will be necessary to provide them with the new mailing address for your payment. Coupon Books: You will continue to use your existing coupons until we begin to bill you. After April 7, 2017, you will be sent billing statements for each payment. The statements are mailed a minimum of 13 days prior to the payment due date. Automatic Draft or ACH: If your loan payment is currently being drafted, it will continue to be automatically drafted after April 7, Your billing notice will reflect that the payment will be drafted on the due date. Electronic Billing: CresCom Bank does not currently offer this service. You will be mailed a billing statement. HELOC Billing Statements: We do not provide images of your checks with your monthly statement. If your loan is secured by insurable collateral, we will be contacting your agent or insurance company in order to update the mortgagee / loss payee clause. UCC Amendment: If we have to amend the UCC that perfects the collateral on your loan, then the bank will contact you to obtain an updated copy of your driver s license or state issued ID. The Value Line and Master Line products will be known as Security Reserve. All other terms and conditions will remain the same. If you mail your payments to the bank, please use CresCom Bank s mailing address below. For information regarding your loan after April 7, 2017: CresCom Bank Attn: Loan Department PO Box Charleston, SC loans@haveanicebank.com Phone: CRESCOM ( ) Fax:

11 Using your CresCom Bank account (continued) Important information What you need to know and do... Account statements Greer State Bank will issue final paper account statements for all Checking, Savings, Money Market, Health Savings and Overdraft Protection accounts on Friday, April 7, If your deposit account(s) is currently set up for estatements, you will continue to receive your statements the same way you do today after Monday, April 10, Savings account statements are issued quarterly. Accounts with any electronic funds transfers will receive monthly statements. Certificates of Deposit Do not receive statements. IRA statements Issued semi-annually. You may elect to sign up for estatements by logging on to your Online Banking at and selecting estatements. 11

12 Using your CresCom Bank account (continued) Important information What you need to know and do... If you need information about any of your accounts through Friday, April 7, 2017 Contact Greer State Bank at Monday through Thursday between 9:00 a.m. and 5:00 p.m. and on Fridays between 9:00 a.m. and 6:00 p.m. Account examples: --Checking account statements --Savings account statements --Payment histories --Tax information FDIC: What happens to my insurance coverage if I have deposits at two insured banks that merge? Deposits from the assumed bank are separately insured from deposits at the assuming bank for at least six months after the merger. A grace period is given to the depositor to have the opportunity to restructure his/her accounts, if necessary. You may view the following website for calculations regarding FDIC insurance on your accounts: FDIC Certificates of Deposit: How is my insurance coverage handled if I have certificates of deposit at two insured banks that merge? Certificates of Deposit from the assumed bank are separately insured until the earliest maturity date after the end of the six-month grace period. Certificates of Deposit that mature during the six-month period are renewed for the same term and in the same dollar amount (either with or without accrued interest) continue to be separately insured until the first maturity date after the six-month period. If your Certificate of Deposit matures during the six-month grace period and is renewed on any other basis, it would be separately insured only until the end of the six-month grace period. Zero balance deposit accounts Accounts with a zero balance after 75 days will automatically be closed. 12

13 Product Transition Chart Greer State Bank CresCom Bank Consumer Checking ebonus Checking ebonus Checking My GSB Checking My GSB Checking IDeal Checking IDeal Checking Student Checking Totally Free Checking Fresh Start Checking Fresh Start Checking Private Banking Checking Private Banking Checking Premier Money Market Checking Money Market Health Savings Health Savings Consumer Savings Statement Savings Statement Savings Student Savings Young Savers Moola Moola Saving Young Savers Money Market Savings Money Market Savings Optimum Savings Money Market Savings Business Checking Business Free Checking Business Free Checking Business Advantage Checking Business Advantage Checking Business Advantage Interest Checking Business Advantage Interest Checking State Political Checking State Political Checking State Political Interest Checking State Political Interest Checking Cash Management Checking Cash Management Checking Non Profit Informal Checking Non-Profit Checking Commercial Lottery Checking Business Free Checking Small Business Checking Small Business Checking Small Business Interest Checking Small Business Interest Checking Business Premier Money Market Checking Business Premier Money Market Checking Business Savings Cash Management Savings Cash Management Savings Business Statement Savings Business Savings Business Money Market Business Money Market Savings Investor Money Market Business Money Market Savings Business Optimum Savings Business Money Market Savings Public Funds Money Market Public Funds Money Market 13

14 Locations and hours Phone Number for All Locations: CRESCOM ( ) Fax Number for All Locations: Mailing Address for All Locations: PO Box 81137, Charleston, SC Hours of operation: Monday - Thursday: 8:30 a.m. 5 p.m. Friday: 8:30 a.m. - 6 p.m. Saturday: Poinsett location only 9:00 a.m. 12:00 p.m. Newest Locations Poinsett Branch 1111 W Poinsett St Greer, SC North Main Branch 601 North Main St Greer, SC Buncombe Road Branch 871 South Buncombe Rd Greer, SC Clemson *This is not a full service branch 133 Thomas Green Blvd, Suite 204 Clemson, SC Taylors Branch 3317 Wade Hampton Blvd Taylors, SC Myrtle Beach For a complete listing of all branch locations, please visit All locations have 24/7 ATM onsite except Meeting St Charleston and North Main St Greer branches. 14

15 Accessing your accounts and services Online Banking Now you can have 24/7 access to real-time account information from the convenience of your personal computer. Online Banking is convenient, easy to use, and more secure than ever. View real-time account balances, check images and history 24-hour access to checking, savings, loans and CDs Export history to financial software or spreadsheets Transfer funds between accounts Pay bills online Safe and secure Online Bill Pay We know how hectic life can be, which is why we are working to make banking easier. Now with Online Bill Pay, everyday banking is just a click away. Pay all of your bills with the click of your mouse Pay your bills 24 hours a day, 7 days a week Out of town? No worries. You can pay your bills while on vacation, at the office, from home or anywhere you have access to the Internet Pay one-time bills and schedule regular payments to be automatically processed on the days you choose View or add to your list of payees anytime Save time and avoid the hassle and expenses of hand-writing checks, addressing envelopes and going to the post office Transmit payments safely and securely Mobile Banking & Mobile Deposit Mobile Banking gives you 24/7 access for all your banking needs. CresCom Bank offers three options for you to bank right from your mobile device: CresCom Bank Mobile App, Mobile Browser or Text Messaging. To start using Mobile Banking, all you need is to be enrolled in Online Banking, have a mobile device, and download the CresCom Mobile App found in the itunes or Google Play stores. Features Check balances Review recent account activity Transfer funds between accounts Pay bills Locate CresCom Bank branches and ATMs Deposit checks using the CresCom Bank Mobile App Popmoney Popmoney is an innovative person-to-person payment service that eliminates the hassles of checks and cash. With Popmoney, you can send and receive money using CresCom s Bill Pay, accessed through Online Banking. Best of all you don t need a separate account, just use your current checking or savings account. How It Works Sending Money To send money, log in to your account by accessing Online Banking, select Bill Pay and look for Popmoney. Send money using the recipient s name and address, mobile number or checking/savings account information. You can even make it special by using one of our egreetings. You will be notified when the 15

16 Accessing your accounts and services (cont.) transaction is completed. If your recipient s financial institution is part of the Popmoney network, they can complete the transaction from their own financial institution s online banking site. If not, they can go to to pick up the funds and direct the funds to their bank account. Receiving Money You will receive an or text message notification that someone sent you money. Log in to Online Banking, select Bill Pay and then Popmoney. Direct the funds to your bank account. Money sent to a specific bank account will be automatically deposited in that account. How will the recipient know I sent money using Popmoney? The recipient will receive a payment notification either by or a text message, depending on how you chose to send the money. address: The recipient will receive an with instructions on how to direct the payment into their checking or savings account. Mobile number: The recipient will receive a text message with instructions on how to direct the payment into their checking or savings account. If the recipient doesn t act in three days, they will receive a text message reminder to act on the payment notification. Message and data charges from their telecommunications provider may apply. Terms and conditions apply. Transfer Money Transfer Money with Other Financial Institutions You can move money from your accounts with us to your accounts at other financial institutions. Quick and easy. Once your external accounts are set up in the system, just select them the same way you would select accounts with us. Fully secure. Your transfers move over completely secure electronic networks, making it the most secure way to transfer funds. Make a Transfer If your accounts have been added to Bill Pay, you can transfer funds between your CresCom accounts. To add an account to Bill Pay simply call us at CRESCOM ( ) or visit us at any CresCom Bank location. You may also transfer funds between your CresCom accounts by selecting Same Day Transfer in Online Banking. Telephone Banking Access up-to-date account information 24/7, retrieve account balances, inquire on recent transactions and transfer funds between accounts at CRESCOM ( ). ebusiness Manager A powerful business banking tool at your fingertips. With ebusiness Manager, you can save time, improve your cash flow and streamline your cash management procedures all in a fully secure environment. Receive 24/7 access to your accounts, including real-time balances and detailed transaction histories. Easily manage a wealth of account information through a flexible, user-friendly interface. Real-time account balances Transfer funds Detailed transaction histories Wire transfers to other institutions View check images Direct deposit of payroll Schedule payments Safe and secure 16

17 Accessing your accounts and services (cont.) edeposit The quick way to turn check deposits into cash. Save time preparing deposits, streamline cash flow and reduce the risk of check fraud. Key Advantages of edeposit: Make your funds available faster Make deposits anytime Save time preparing deposits Consolidate funds from remote locations into one financial institution Cut costly courier fees or trips to the bank Reduce risk of check fraud Wire Transfers Electronically wire money to or from your CresCom Bank accounts. Allows same-day transfer of funds between CresCom Bank and any other U.S. bank Incoming wires received by 5:00 p.m. (Eastern) are credited on the same day Outgoing wire requests must be received by 4:00 p.m. (Eastern) QuickCard Debit Card QuickCard allows new and current customers to walk into any CresCom Bank branch to receive a new or replacement debit card immediately with no wait. Before you leave the branch, the QuickCard will be activated and ready for use. If you have forgotten your PIN, you can also have it reset. 17

18 Checking accounts, savings accounts, loan products and credit cards Checking Accounts CresCom Checking Accounts offer a variety of features to fit your specific needs. Find yours and open an account today. Free Checking FREE Online Banking & Mobile Banking FREE QuickCard Debit Card FREE estatement (Required) Bill Pay available for $5.95 per month UNLIMITED check writing Non-sufficient funds, overdraft and sustained overdraft fees may apply Statement Checking FREE Online Banking & Mobile Banking FREE QuickCard Debit Card FREE estatement or paper statement $3.00 monthly service charge Bill Pay available for $5.95 per month UNLIMITED check writing Non-sufficient funds, overdraft and sustained overdraft fees may apply 50+ Interest Checking FREE Online Banking, Mobile Banking & Bill Pay FREE QuickCard Debit Card FREE estatement or paper statement UNLIMITED check writing Competitive tiered interest 50% discount on any size Safe Deposit Box For customers 50 years of age or older Non-sufficient funds, overdraft and sustained overdraft fees may apply Convenience Checking FREE Online Banking, Mobile Banking & Bill Pay FREE QuickCard Debit Card FREE estatement or paper statement UNLIMITED check writing Competitive interest Only a $5.95 monthly service charge if a $ minimum daily balance is not maintained OR there is no direct deposit Non-sufficient funds, overdraft and sustained overdraft fees may apply 18

19 Checking accounts, savings accounts, loan products and credit cards (continued) Platinum Checking FREE Online Banking, Mobile Banking & Bill Pay FREE QuickCard Debit Card FREE estatement or paper statement FREE official checks FREE check image copies provided with statement Free standard CresCom wallet checks ($10.00 discount on Premium checks) 50% discount on any size Safe Deposit Box $6.00 monthly service charge if balance falls below $1,500 FREE use of Non-CresCom ATMs (2 per month) UNLIMITED check writing Competitive tiered interest Non-sufficient funds, overdraft and sustained overdraft fees may apply Veterans Checking At CresCom, we know the sacrifices our veterans have made for our country, and we want to honor and thank those who have put our country first this includes those who have served in any branch of the military. This is why we have designed a special account honoring our veterans. FREE Online Banking, Mobile Banking & Bill Pay FREE Special Patriotic Designed QuickCard Debit Card & Personalized Checks FREE Travelers Checks up to $1,000 UNLIMITED Check Writing Competitive tiered Interest No minimum balance requirement! Non-sufficient funds, overdraft and sustained overdraft fees may apply ADDITIONAL BENEFITS: 0.25% APR* interest rate discount on certain consumer loan products 0.15% APY** increase on a new Certificate of Deposit (CD) or Individual Retirement Account (IRA)*** 50% discount on any size Safe Deposit Box * Annual Percentage Rate (APR) **Annual Percentage Yield (APY) ***CD/IRA bonus rate limited to deposits of $100,000 or less. This offer may be withdrawn at any time by CresCom Bank. Business Checking Accounts Commercial Checking This account is for corporations, professional associations and partnerships. FREE Business QuickCard Debit Card FREE ebusiness Manager Tier 1 Cash Management Services Businesses with high transaction activity can take advantage of a competitive earnings allowance credit for all collected deposits to offset monthly activity fees ($.40 per credits, $.19 per debits, $.12 per deposited items, and $1.50 per $1,000 for coin and currency deposited). 19

20 Checking accounts, savings accounts, loan products and credit cards (continued) Totally Free Business Checking It s the ideal way to get your finances organized in an account designed especially for small businesses. FREE Business QuickCard Debit Card FREE ebusiness Manager Tier 1 Cash Management Services 500 items processed per statement cycle at no charge (Additional fees $.30 per item over 500) Cash deposit processing: First $10,000 deposited per month is FREE (Additional fees $1.50 per $1,000 after $10,000) Business Interest Checking Sole proprietors and nonprofit organizations are eligible. FREE Business QuickCard Debit Card FREE ebusiness Manager Tier 1 Cash Management Services To avoid a service charge of $13, maintain a balance of $1,000 daily per statement cycle 200 items processed per statement cycle are FREE (Additional fees of $.75 per item over 200) Combination of business deposits and loan balances of $10,000 to avoid minimum balance requirement of $1,000 Cash deposit processing: First $10,000 deposited per month is FREE (Additional fees $1.50 per $1,000 after $10,000) FREE estatement ($3 for paper statement) Nonprofit Checking For nonprofit organizations that are tax- exempt under 501(C) (3) of the Internal Revenue Code. FREE Business QuickCard Debit Card FREE ebusiness Manager Tier 1 Cash Management Services No monthly balance requirement 150 items processed per statement cycle are FREE (Additional fees of $.75 per item over 150) IOLTA (Interest on Lawyers Trust Account) An attorney s office or law firm that requires an interest bearing account to hold funds in trust or escrow on behalf of a client or other third party. FREE ebusiness Manager Tier 1 Cash Management Services FREE check image statement, including front and back of checks No minimum balance requirement Interest earned on all balances No monthly service charge Savings Accounts Young Savers FREE Online Banking Requires a minimum balance of $25 to earn interest After the first three withdrawals or transfers each month, a per-withdrawal charge of $2 will be imposed 20

21 Checking accounts, savings accounts, loan products and credit cards (continued) Statement Savings FREE Online Banking Competitive tiered interest rates Balances $25,000 and over earn higher tiered rates Requires a minimum balance of $200 after 3 months to avoid a $5 monthly service charge After the first three withdrawals or transfers each month, a per-withdrawal charge of $2 will be imposed Pay You First FREE Online Banking No minimum balance requirement At least one $25 or greater auto credit transfer a month from a CresCom Bank Checking account to avoid a $5 monthly service charge After the first three withdrawals or transfers each month, a per-withdrawal charge of $2 will be imposed Business Savings Accounts Business Savings FREE ebusiness Manager Tier 1 Cash Management Services Competitive interest Requires a minimum balance of $300 to avoid a $12 monthly service charge After the first three withdrawals or transfers each month, a per-withdrawal charge of $2 will be imposed Money Market Accounts Money Market FREE Online Banking Earn competitive interest, while still having access to your money Requires a minimum balance of $1,000 to earn interest Requires a minimum balance of $2,500 to avoid a $10 monthly service charge After the first six withdrawals or transfers each month, a per-withdrawal charge of $10 will be imposed Platinum Money Market FREE Online Banking Earn higher interest with balances over $25,000, while still having access to your money Requires a minimum balance of $1,000 to earn interest Requires a minimum balance of $5,000 to avoid a $10 monthly service charge After the first six withdrawals or transfers each month, a per-withdrawal charge of $10 will be imposed 21

22 Checking accounts, savings accounts, loan products and credit cards (continued) Business Money Market FREE ebusiness Manager Tier 1 Cash Management Services Requires a minimum balance of $1,000 to earn interest Requires a minimum of $2,500 to avoid a $15 monthly service charge After the first six withdrawals or transfers each month, a per-withdrawal charge of $10 will be imposed Health Savings Account (HSA) FREE Online Banking & Mobile Banking FREE Quick Card Debit Card FREE estatement Unlimited Check Writing Competitive interest Requires a minimum average daily balance of $250 to avoid a $10 monthly service charge Subject to limitations and/or penalties imposed by the Internal Revenue Service Certificates of Deposit Certificates of Deposit (CDs) are investments that let you earn a fixed rate of interest for a specified period of time, usually between three months and five years. CresCom offers a broad range of CDs with a variety of features and terms. We can help you determine whether a certificate of deposit (CD) is an appropriate investment for you and provide you with the most current CD interest rate information. Individual Retirement Accounts Plan today for a secure tomorrow! It s never too early or too late to start saving for your retirement. At CresCom Bank, we give you a variety of Individual Retirement Account (IRA) programs to choose from. With the increased annual IRA contributions eligible for IRAs, plus the catch-up contributions for customers ages 50 and older, IRAs are a safe way to build savings for your golden years even in a fluctuating economy. In many cases, the money you contribute is tax-deductible. You could accumulate a sizable nest egg before you retire! At CresCom Bank, we offer a variety of Individual Retirement Account (IRA) programs to choose from: Traditional IRAs Roth IRAs Coverdell Education Savings Accounts Fixed-rate CDs with terms from 12 months to five years Variable rate accounts available with no set term Interest is compounded and credited monthly There is a penalty for early withdrawal Commercial, Consumer and Mortgage Loans No two CresCom customers are alike. That s why we offer a wide variety of loans that will meet the needs and wants of our customers who are starting different chapters in their lives from residential mortgage and lot loans to construction, consumer and home equity loans. 22

23 Checking accounts, savings accounts, loan products and credit cards (continued) Commercial Loans CresCom wants your business to have the financing it needs to be successful; that s why we offer various types of commercial loans that allow companies to grow their business and meet the unique financing needs of each company. Available loan options include: fixed-asset purchases, real estate, vehicles, and working capital, both long-and short-term. Commercial loans may be secured by the specific asset being financed, real estate, equipment, accounts receivable, inventory or other business-related assets. Our equipment loans can help you finance purchases ranging from computers to fleet cars to industryspecific machinery and tools. When you need short-term cash flow for working capital requirements like accounts receivable, accounts payable or payroll, one of our Lines of Credit can provide it. For moderate purchases, we can also offer you corporate credit card options with an allowance that will match your business needs. Our approval and closing process is efficient and will allow you to stay focused on what matters the most, running your business! Business Visa Credit Cards Platinum Edition* No annual fee 0% introductory APR applies for the first 6 billing cycles from date of account opening for purchases and balance transfers Competitive standard APR rates starting at 11.24% to 21.24% after introductory period Great for a small business to keep business expenses separate from personal expenses Add your employees as authorized users at no extra charge Platinum Rewards* No annual fee 0% introductory APR applies for the first 6 billing cycles from date of account opening for purchases and balance transfers Competitive standard APR rates starting at 12.24% to 22.24% after introductory period Earn points for every net dollar you spend with your Platinum Rewards credit card Redeem those valuable points for merchandise, travel and gift cards online at ScoreRewards.com/browse Platinum Cash Back* No annual fee 0% introductory APR applies for the first 6 billing cycles from date of account opening for purchases and balance transfers Competitive standard APR rates starting at 14.24% to 24.24% after introductory period Earn 1% cash back on every purchase Redeem your cash back rewards online at ScoreRewards.com *Transaction Fees: 3% of each balance transferred; $5 or 3% of each cash advance, whichever is greater; foreign merchant fee is a) 1% of the U.S. dollar amount, if converted from a foreign currency, b) 0.8% of the U.S. dollar amount if made in U.S. dollars. 23

24 Checking accounts, savings accounts, loan products and credit cards (continued) Consumer Loans CresCom Bank offers various types of consumer loans such as car loans, home equity lines of credit, boat loans, recreational vehicle loans, and lot loans for your future residence, as well as unsecured loans for various personal needs. The loans are typically secured with the asset being financed, but could include other personal assets, including certificates of deposit with CresCom Bank, publicly traded securities or other readily valued personal assets. Our approval and closing process is efficient and will allow you to stay focused on what matters the most! Our experienced lenders and local decision-making make borrowing fast and easy! We offer competitive rates and excellent personal service. Convenient terms make it easy to afford everything from new or used recreational vehicles to computers, engagement rings or honeymoon cruises...you decide! For your convenience, loan payments can be automatically deducted from your CresCom checking account to make your monthly payments. Consumer Visa Credit Cards Platinum Edition* No annual fee 0% introductory APR for balance transfers for first 12 billing cycles after opening account Receive our most competitive Annual Percentage Rate Competitive standard APR rates starting at 9.24% to 19.24% after introductory period Platinum Rewards* No Annual Fee 0% introductory APR for balance transfers for first 12 billing cycles after opening account Earn one point for every net dollar you spend. Redeem points for merchandise, gift cards, rental cars, cruises, hotels and airline travel. Visit ScoreCardRewards.com/browse for more information Competitive standard APR rates starting at 10.24% to 20.24% after introductory period Platinum Cash Back* No Annual Fee 0% introductory APR for balance transfers for first 12 billing cycles after opening account Earn 1% cash back on every purchase. Redeem cash back rewards online at ScoreCardRewards.com. Competitive standard APR rates starting at 13.24% to 21.24% after introductory period *Transaction Fees: 3% of each balance transferred; $5 or 3% of each cash advance, whichever is greater; foreign merchant fee is a) 1% of the U.S. dollar amount, if converted from a foreign currency, b) 0.8% of the U.S. dollar amount if made in U.S. dollars. Residential Mortgage Loans NMLS # Working for you and your mortgage needs, CresCom Bank is committed to helping you find the right mortgage product. We understand that every borrower is different, and we offer a variety of products to meet your individual requirements. We make the process of securing a mortgage simple and straightforward. 24

25 Checking accounts, savings accounts, loan products and credit cards (continued) Mortgage Options We offer many products to fit many needs: USDA HomePath Jumbo fixed and ARMs Conventional fixed and ARMs VA loans Condo, including Condotels FHA Construction/Permanent One-Time Closings Do not hesitate to or call one of our mortgage experts, as we are here to listen and ready to find the perfect solutions for you! Loan Process Overview 1. Organize Your Documents If you are buying or refinancing a home, the following documents will be needed. If you are salaried, provide two years W-2s and one month s paystubs OR if you are self-employed, provide two years of personal and business tax returns. If you own rental property, please provide rental agreements and two years tax returns. Please provide two months bank statements for each of your checking, savings and mutual funds accounts. Any large deposits will need to be documented. Provide recent copies of any stock brokerage or IRA/401K accounts that you may have. If you are requesting a cash-out refinance, please provide a letter explaining what you plan to do with the proceeds. Provide a copy of divorce decree or separation agreement if applicable. If you are NOT a U.S. citizen, provide us with a copy of your green card (front and back). Provide a photocopy of a valid, unexpired government-issued picture ID for all borrowers. 2. Get Qualified When buying a home, getting pre-qualified can help you understand how much you can borrow. You can typically get pre-qualified over the phone or begin the process on the Internet in a few minutes. It is highly recommended that you get pre-qualified before you start looking for a house. This will help you: Find out the maximum house you can buy, so you don t waste time looking for properties you cannot afford. Potentially hold a stronger position when you are negotiating with the seller. 3. Shop Loan Programs and Rates To shop for a loan, you will need to: Think about how long you plan to keep the loan. If you plan to sell the house in a few years, you may want to consider an adjustable rate loan. On the other hand, if you plan to keep the house for a longer time, you may want to look at fixed rate loans. Understand the relationship between rates and points. Points are considered to be prepaid interest and may be tax-deductible. Each point is equal to 1% of the loan. For example, one point on a $150,000 loan is $1,500. The more points you pay, the lower rate you will get. Compare different programs. Shopping for a loan can be difficult. With so many programs to choose from, each of which has different rates, points and fees, it s hard to figure out which program is best for you. That s where an experienced CresCom Bank mortgage specialist can help you make a decision that s best for you. 25

26 Checking accounts, savings accounts, loan products and credit cards (continued) 4. To Begin the Application Process Click on the apply link on haveanicebank.com/mortgage or call CRESCOM ( ) to set up an appointment with a mortgage specialist. 5. Obtain Loan Approval Once your loan application has been received, we will start the loan approval process immediately. This involves verifying your: Credit history Employment history Assets, including your bank accounts, stocks, mutual funds and retirement accounts Property value Based on your specific situation, additional documents or verifications may be required. To improve your chances of getting a quick answer: Fill out the loan application completely. Respond promptly to any requests for additional documents. This is especially critical if your rate is locked or if you plan to close by a certain date. Do not make any major purchases. Do not buy a car, furniture or any other house until your loan is closed. Anything that causes your debts to increase may have an adverse effect on your current application. Do not move money into your bank accounts unless it can be traced. If you are receiving money from friends, family or other relatives, please contact us. Do not go out of town around the closing date. If you do plan to be out of town when your loan is expected to close, you may be able to sign a power of attorney to authorize another individual to sign on your behalf. 6. Close the Loan After your loan is approved, you will be required to sign the final loan documents. In North and South Carolina, this normally takes place in front of an attorney. Be prepared to: Bring a cashier s check for your down payment and closing costs if required. Personal checks are normally not accepted. Review the final loan documents. Make sure that the interest rate and loan terms are what you were promised. Also, verify that the name and address on the loan documents are accurate. Sign the loan documents. On refinance and home equity loan transactions for primary residences, federal law requires that you have three days to review the documents before your loan transaction can fund and record. 26

27 27

28