Understanding and Interpreting History Thursday, May 3, 2012, at 2:00 EST Moderated by Pattie Mastin, Account Manager

Transcription

1 WELCOME Understanding and Interpreting History Thursday, May 3, 2012, at 2:00 EST Moderated by Pattie Mastin, Account Manager

2 AGENDA History Overview Options Available with History Accessing History History Screens Common Fields Found in History Interpreting History Sample History Screens Researching a History Transaction History Comments / History Codes

3 History Overview: History entries are generated from three sources: On-line processing Batch processing System processing Transactions are grouped by borrower number and borrower loan number Each transaction is assigned a sequence number and a date so that the entries can be viewed chronologically.

4 History Menu:

5 The History Menu gives you several options for choosing the type and amount of history you will view. 1. You can view history for a borrower, a loan, or an account by choosing: Borrower number Program and loan number Account number 2. You have options for choosing the type of history you want to view. HALL HADV HOSB HBOR HCON HDEF HCAN HLON HPAY HPRI HOSB 3. You have a research option available to examine specific transactions

6 Accessing History: (History is accessible through System III and System 3i.) Accessing History through System III: 1. Access the History Menu by keying HIST and pressing ENTER. 2. Key the option for the type and amount of history you wish to view. 3. Press ENTER. The screen for the options you have chosen will appear.

7 Option Code Research Option Search Argument Description HOSB N/A Borrower Number, Account Number, or Program and Loan Number HADV RADV Borrower Number, Account Number, or Program and Loan Number HPAY RPAY Borrower Number, Account Number, or Program and Loan Number HDEF RDEF Borrower Number, Account Number, or Program and Loan Number HCAN RCAN Borrower Number, Account Number, or Program and Loan Number List of all bills outstanding for this borrower on all loans, loans within this consolidation, or a single loan, depending on the Search Argument. List of all advances and advance reversals made for this borrower for all loans, loans within this consolidation, or a single loan, depending on the Search Argument. List of all payments, payment reversals, and manually input history comments made for this borrower on all loans, loans within this consolidation, or a single loan, depending on the Search Argument. List of all deferments, deferment reversals, denials or returns of deferment forms, and manually input history comments for this borrower for all loans, loans within this consolidation, or a single loan, depending on the Search Argument. List of all cancellations and postponements, plus reversals, returns or denials of these forms, and manually input history comments for this borrower for all loans, loans within this consolidation, or a single loan, depending on the Search Argument.

8 HCON RCON Borrower Number or Account Number List of all consolidated or unconsolidated transactions or changes to ACH arrangements for this borrower for all consolidations or for the single consolidation having this account number, depending on the Search Argument. HBOR RBOR Borrower Number List of all changes to name and address(es), Student ID, Lender Remark, or other miscellaneous demographic data for this borrower. HLON RLON Borrower Number, Account Number, or Program and Loan Number HALL RALL Borrower Number, Account Number, or Program and Loan Number List of all transactions not included under HBOR Loan or HCON for this borrower for all loans, loans within this consolidation, or a single loan, depending on Search Argument used. This includes all monetary transactions and adjustments affecting loan status as well as notices of borrower contacts. List of all transactions for this borrower (HLON/RLON, HCON/RCON) and all his loans, loans within a consolidation, or a single loan, as appropriate for transaction type and Search Argument used.

9 Accessing History through System 3i: 1. History Pages Available: Payment History The View Payment History page displays all payments made on the loan and recorded on System III. Prior Servicer and preconversion history will not be displayed. The payments are displayed beginning with the most recent payment and the scroll bar can be used to view additional payments and needed. Deferment History The View Deferment History page allows the user to view all deferments processed on the loan on System III. As with payment history, prior servicer and pre-conversion deferments are not displayed. Cancellation History The View Cancellation History page allows the user to view all cancellations processed on the loan on System III. As with payment and deferment histories, prior servicer and preconversion cancellations are not displayed. 2. History Comment Display: accessible through Account Details

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16 Interpreting History: 1. How Transactions are Displayed on History Screens - Most current data is displayed first On System III, a message at the bottom of the screen will indicate that you are viewing the last page of history. History is displayed chronologically by the most recent transaction date 2. Paging within the History Listings Moving Back and Forth Displaying History for a Particular Period You can limit the amount of history viewed by entering a start and end date NOTE: History is only displayed for the last two years from the current date. Entering all zeros in the Search Start Date field will take you to the beginning of the history. System 3i History Comment Filters

17 Format of History Listings: (HALL All History Display Screen) ALL HISTORY DISPLAY OPTION B SEARCH START DATE END ACCOUNT _ SSN TRAINING FILE PROGRAM LOAN STUDENT ID NAME HOOVER, CLYDE GOVERNOR'S SON 204 N RAY ST CITY/STATE WINSTON-SALEM, NC ZIP PHONE GOOD GOOD DOM SRC INST ADR CHG PH SRC BORR PH CHG TRANDT P PROGM LOAN NUMBER S TRAN DESC T R A N S A C T I O N D E T A I L TO #BIL 116 AMT FREQ M #BIL 001 AMT FREQ M TOTAL FINCHGS GEN BIL W HIST COMMENT EIR-CLD PH#-WOULD RING TWICE W HIST COMMENT AND THEN DISCONNECT-CLD DA-NL * B DEFERMENT TYPE S FS FE PS PE HARDSHIP-RSCHD CD-2 DEF PLAN SYSTEM HIST CM 75 DAY EIP NOTICE B REPR LOAN ADJ ORIG TRAN: DEFERMENT ORIG TRANDT: AMT DUE PAST.00+ INT ACRD PAID.00+ I0000 LAST PAGE OF HISTORY

18 Fields Common to All History Screens: (except for Outstanding Billing History Display) 1. SEARCH START DATE and END The search option allows you to limit the history display to a particular period 2. SEARCH ARGUMENT These are common to all screens in the borrower loan processing database 3. PRIMARY ADDRESS, TELEPHONE NUMBER, ADDRESS LOCATION, and ADDRESS STATUS of the borrower as well as SOURCE

19 Format of History Listings: ALL HISTORY DISPLAY OPTION B SEARCH START DATE END ACCOUNT _ SSN TRAINING FILE PROGRAM LOAN STUDENT ID NAME HOOVER, CLYDE GOVERNOR'S SON 204 N RAY ST CITY/STATE WINSTON-SALEM, NC ZIP PHONE GOOD GOOD DOM SRC INST ADR CHG PH SRC BORR PH CHG (1) (2) (3) (4) (5) (6) (7) TRANDT P PROGM LOAN NUMBER S TRAN DESC T R A N S A C T I O N D E T A I L TO #BIL 116 AMT FREQ M #BIL 001 AMT FREQ M TOTAL FINCHGS GEN BIL W HIST COMMENT EIR-CLD PH#-WOULD RING TWICE W HIST COMMENT AND THEN DISCONNECT-CLD DA-NL * B DEFERMENT TYPE S FS FE PS PE HARDSHIP-RSCHD CD-2 DEF PLAN SYSTEM HIST CM 75 DAY EIP NOTICE B REPR LOAN ADJ ORIG TRAN: DEFERMENT ORIG TRANDT: AMT DUE PAST.00+ INT ACRD PAID.00+ I0000 LAST PAGE OF HISTORY

20 Fields Common to All History Screens: 1. TRANDT The effective date of the transaction 2. P Posting Sequence * = the post date is different from the transaction date 3. PROGM Program number for the loan affected by the transaction 4. LOAN NUMBER Loan number of the affected loan

21 Fields Common to All History Screens: 5. S Transaction Source; where authorization for the transaction occurred A = Automatic Direct Draft L = Lockbox W = Campus Partners I = Institution B = Borrower C = Collection Agency D = DataLink R = IRS S = System-generated T = Tax Offset K = Clearing House 6. TRAN DESC Abbreviated description of the transaction 7. TRANSACTION DETAIL Details of the actual changes made

22 Interpreting History: TRANSACTION DESCRIPTION and DETAIL The information displayed will vary depending on the transaction Transaction Detail usually shows the previous value of the field(s) changed in the transaction. Example: TRAN DESC TRANSACTION DETAIL DRIV LIC # FROM DRIV LIC ST FROM NC TO WV Transactions that involve longer fields will not show the new value. To view this information, look in history for the FROM value in the next transaction that changed the field or at the current value of the field, if it has not been changed since this transaction.

23 Interpreting History: TRANSACTION DESCRIPTION and DETAIL 1. Address Transactions All address transaction are listed under the heading ADR CHG/ADD/DEL. The old value of lines that were changed will be printed with the following headings: ADR1, ADR2, ADR3 These will precede address line 1, 2, and 3 respectively C/S City/State field Z/CY Zip Code or Country (for a foreign address) PHONE Area Code and Phone Number

24 Interpreting History: TRANSACTION DESCRIPTION and DETAIL 2. Collection Processing Transactions All collection processing transactions will appear with two possible descriptions: PLACE/TRANS COL for placement of loans in collection or transfer of loans among agencies R/W FROM COL For removal of loans from collection or coding loans to be withheld from placement The following headings may appear in the Detail: ASSGN FLAG Collection Agency Placement Flag before transaction occurred SUCCESS Agency Success Flag before transaction occurred TRANS ACT The type of activity performed AGY# - The agency holding the loan before the transaction occurred ORIG AMT PLACED Original amount placed with previous agency ACT CODE The value of the Collection Action Code AMT COLL Amount collected by previous agency LN PLACED Number of times the loan has been placed ACCL Loan Acceleration Indicator DT PL date placed with previous agency

25 Interpreting History: TRANSACTION DESCRIPTION and DETAIL 3. Forms Processing Transactions These fields detail the application of a deferment, cancellation, or postponement: TYPE Deferment Type Code (Deferments only) HARDSHIP RSCHD CD Hardship Rescheduling Code (Deferments only) BILL PLAN Hardship Billing code (for Deferments) identifies the billing plan used for the hardship deferment CODE Cancellation Type Code (Cancellations only); what cancellation was processed FS and FE the Form Start and End Dates for the benefit period PS Period Start Date of the accrual period covered by form PE Period End Date of the accrual period covered by form % - Percentage of the loan cancelled (Cancellations only) PRINC Amount of Principal cancelled (Cancellations only) INT Amount of Interest cancelled (Cancellations only) BASE AMT the base amount to which the cancellation percentage is applied (Cancellations only)

26 Interpreting History: TRANSACTION DESCRIPTION and DETAIL 4. Stop Codes The before and after values of all six codes appear on two lines in the Detail whenever any Stop Code value is changed. Abbreviations for Stop Code functions: IA Interest Accrual IN Invoicing (bills continue to accrue) B Billing (all procedures) PD Past Due Notices DP Delinquency Processing A Audit Statements

27 Interpreting History: TRANSACTION DESCRIPTION and DETAIL 5. Monetary Transactions Payments, advances, refunds, write-offs, and reversals, monetary amounts will appear in Transaction Detail. A payment transaction, will show the total amount of the payment (TOTAL); amount of the payment which applied to this loan (PMT LN); and application of the payment among Principal, Interest, and Fees. Example: DATE TRAN DESC TRANSACTION DETAIL PAYMENT PMT LN TOTAL PRIN INT PAYMENT REVERSAL AMT RSN HIST COMMENT AMT APPLIED TO WRONG ACCOUNT REPR LOAN ADJ ORIG TRAN: PAYMENT REVERSL ORIG TRANDT: AMT DUE.00+ PAST PRIN BAL PAID INT ACRD PAID INT CYR

28 Interpreting History: TRANSACTION DESCRIPTION and DETAIL 6. Reprocessing Transactions Whenever adjustments create the need to change the way previous transactions applied to the loan, System III will reprocess the previous transaction automatically. The history records of the original transactions will not change; a reprocessing transaction will appear in the history on the date the reprocessing was triggered. Example: DATE TRAN DESC TRANSACTION DETAIL PAYMENT PMT LN TOTAL PRIN INT SEP DATE CHG FROM TO REPR LOAN ADJ ORIG TRAN: SEP DATE CHG ORIG TRANDT: AMT DUE PAST PRIN BAL PAID INT ACRD PAID INT CYR PYR.00+

29 History Screen Samples: HOSB Outstanding Billing History Lists unsatisfied bills for all loans associated with the borrower Does not retain information permanently Entries are displayed in order of bill date OUTSTANDING BILLING HISTORY DISPLAY OPTION B SEARCH START DATE END ACCOUNT SSN TRAINING FILE PROGRAM LOAN STUDENT ID NAME HOOVER, CLYDE GOVERNOR'S SON 204 N RAY ST CITY/STATE WINSTON-SALEM, NC ZIP PHONE GOOD GOOD DOM SRC WSI ADR CHG PH SRC BORR PH CHG (1) (2) (3) (4) (5) (6)(7) (8) (9) (10) SB AMT/ (11) DUE DT PROGM LOAN NUMBER CON GEN DT T C AMT DUE BLL INT AMT PD EXMPT DYS (12) I0000 LAST PAGE OF HISTORY

30 HOSB Fields: 1. DUE DT the date the payment for the bill is due 2. PROGM program number of the loan 3. LOAN NUMBER 4. CON the consolidation number for the consolidation 5. GEN DT the date the bill was generated 6. T Bill type code (non-repayment interest bill or a repayment bill) 1 = Non-repayment interest bill 2 = Repayment bill 3 = Deferment exempt days segment 4 = Postponement exempt days segment

31 HOSB Fields: 7. C the conversion code 1 = Bill created after the conversion 2 = Bill created before the conversion 3 = Analyst created bill 8. AMT DUE The original amount of the payment bill 9. BLL INT The billed interest due for non-repayment 10. AMT PD The partial amount of the billed amount due that has been paid 11. SB AMT Special Bill Amount. The mount to be billed during the special billing period or during a customer adjustment period 12. EXEMPT DYS the number of days the loan is exempt from billing due to a form processed. This period begins on the date shown in the DUE DT field for this listing.

32 History Screen Samples: HPAY Payment History Display PAYMENT HISTORY DISPLAY OPTION B SEARCH START DATE END ACCOUNT SSN PROGRAM LOAN STUDENT ID NAME, PAUL L 71 ELLINGTON RD CITY/STATE ZIP PHONE BAD GOOD DOM SRC WSI ADR CHG PH SRC PH CHG TRANDT P PROGM LOAN NUMBER S TRAN DESC T R A N S A C T I O N D E T A I L ORIG TRANDT: INT ACRD PAID W REPR LOAN ADJ ORIG TRAN: STOP CODES ORIG TRANDT: W REPR LOAN ADJ ORIG TRAN: CI LOAN SEG01 ORIG TRANDT: INT ACRD PAID W PAYMENT PMT LN TOTAL PRIN INT W PAYMENT PMT LN TOTAL PRIN INT W PAYMENT PMT LN TOTAL PRIN.00+ INT I0000 LAST PAGE OF HISTORY

33 History Screen Samples: HBOR Borrower History Display BORROWER HISTORY DISPLAY OPTION B SEARCH START DATE END ACCOUNT SSN PROGRAM LOAN STUDENT ID NAME, PAUL L 71 ELLINGTON RD CITY/STATE ZIP PHONE BAD GOOD DOM SRC WSI ADR CHG PH SRC PH CHG TRANDT P PROGM LOAN NUMBER S TRAN DESC T R A N S A C T I O N D E T A I L ZIP PH O W ADR UPD-SEC 01 PH O W ADR UPD-SEC 01 PH O W ADR UPD-PRI 00 ADR1 NEW BRITIAN AVE ADR2 APT B7 C/S C ZIP PH O W ADR UPD-PRI 00 ADR1 LAUREL HILL RD ADR2 BROOKFIELD C/S C ZIP 0 - PH W INST REMARK SYSTEM# LNDR# 001 FROM I0000 LAST PAGE OF HISTORY

34 History Screen Samples: HDEF Deferment History Display DEFERMENT HISTORY DISPLAY OPTION B SEARCH START DATE END ACCOUNT SSN PROGRAM LOAN STUDENT ID NAME, PAUL L 71 ELLINGTON RD CITY/STATE ZIP PHONE TRANDT P PROGM LOAN NUMBER S TRAN DESC T R A N S A C T I O N D E T A I L HARDSHIP-RSCHD CD- DEF PLAN O HIST COMMENT AUDIT MSG O HIST COMMENT AUDIT MSG O B DEFERMENT TYPE G FS FE PS PE HARDSHIP-RSCHD CD- DEF PLAN O HIST COMMENT 65TEL/C-STATUS O HIST COMMENT 65TEL/C-STATUS * W HIST COMMENT BORR CALLED FOR PAYOFF * W HIST COMMENT BORR CALLED FOR PAYOFF * B DEFERMENT TYPE S FS FE PS PE HARDSHIP-RSCHD CD-2 DEF PLAN- I0000 LAST PAGE OF HISTORY

35 History Screen Samples: HADV Advance History Display ADVANCE HISTORY DISPLAY OPTION B SEARCH START DATE END ACCOUNT SSN TRAINING FILE PROGRAM LOAN STUDENT ID NAME GIANNA N RT.1-A,BOX 2-B CITY/STATE WINSTON-SALEM, NC ZIP PHONE GOOD GOOD DOM SRC BORR ADR CHG PH SRC PH CHG TRANDT P PROGM LOAN NUMBER S TRAN DESC T R A N S A C T I O N D E T A I L * I ADVANCE TRAN BASE 001 BASE CD 4 ADV DT ADV AMT DISB CD-P FUND ISSUE O ADVANCE TRAN BASE 000 BASE CD ADV DT ADV AMT DISB CD- FUND ISSUE I0000 LAST PAGE OF HISTORY

36 Researching a History Transaction: RALL - All History Display Research ALL HISTORY DISPLAY - RESEARCH OPTION B SEARCH START DATE END ACCOUNT SSN PROGRAM LOAN STUDENT ID NAME CLYDE 401 BEVERIDGE RD CITY/STATE WINSTON-SALEM, NC ZIP PHONE GOOD GOOD DOM SRC WSI ADR CHG PH SRC WSI_ PH CHG TRANDT P PROGM LOAN NUMBER S TRAN DESC T R A N S A C T I O N D E T A I L INT CYR.28- SEQ-151 POSTDT EMP#-W680 BATCH- ITEM- GROUP W LOAN STATUS FROM 090 TO 080 SEQ-052 POSTDT EMP#- W680 BATCH- ITEM- GROUP I REPR LOAN ADJ ORIG TRAN: PAYMENT REVERSL ORIG TRANDT: AMT DUE.00+ PAST PRIN BAL PAID INT ACRD PAID.23- IN CYR.23- SEQ-153 POSTDT EMP#- W680 BATCH- ITEM- GROUP W R/W FROM COLL ASSGN FLG- SUCCESS-X TRANS ACT-W SEQ-154 POSTDT EMP#- W680 BATCH- ITEM- GROUP- I0000 LAST PAGE OF HISTORY

37 For additional detail: 1. SEQ Sequence number assigned to this transaction by the system 2. POSTDT The date the transaction posted to the account. 3. EMP # - The User ID Number of the employee who keyed the transaction 4. BATCH Batch number assigned to work with which this transaction was processed 5. ITEM The item number assigned to this transaction within the specified batch 6. GROUP This field indicates whether this transaction was originally recorded under this borrower number

38 History Comments: Making history comments on System III HCMT entering a free form comment HCOM utilizing specific history codes HCMT - FREE-FORM HISTORY COMMENTS OPTION CHG ACCOUNT SSN PROGRAM LOAN STUDENT ID NAME, CLYDE DATE VARIABLE COMMENTS REQ(X) PGM LOAN NUMBER CONS 01 X X

39 History Comments: HCOM - HISTORY COMMENT OPTION CHG ACCOUNT SSN PROGRAM LOAN STUDENT ID NAME, CLYDE ADDR1 75 CUMBERLAND ST ADDR2 CITY/STATE WINSTON-SALEM, NC ZIP PHONE GOOD GOOD DOM SRC INST ADR CHG PH SRC INST PH CHG CODE VARIABLE COMMENT TRANSLATION DATE _ AUDIT REQ(X) PGM LOAN NUMBER ST CONS 01 X X

40 Making history comments on System 3i -

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42 QUESTIONS?

43 Thank you for joining us! Should you have questions or need additional training, please contact Pattie Mastin at or call Ext. 2011