DIRECTIONS. Spring mapscu.com. The magazine of. Navigating life. Together.

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1 DIRECTIONS The magazine of Navigating life. Together mapscu.com

2 In This Issue News...2 Volunteer View: Spring Is in the Air...3 Upcoming Events...3 MasterCard Is Coming in June...4 Leadership Voices: Moving Maps Cards into the Future...6 Home Equity Loans: Low-Cost, Tax-Advantaged Credit... 7 Directions is published quarterly for distribution to members of Maps Credit Union. To continue to receive Directions and other credit union correspondence in a timely manner, please inform us when you have a change of address or name. Thank you. Mark Zook, President & CEO Shane Saunders, VP of Development Jennifer Schmelling, Director of Marketing Jennifer Cadiente, Editor Maps Credit Union P.O. Box Salem, OR or mapscu.com maps@mapscu.com Hours of Operation Drive-up Service Mon Thur: 8:00 a.m. 5:30 p.m. Fri: 8 a.m. 6 p.m. Sat: 10 a.m. 2 p.m. Lobby Service (except Bearcat Branch) Mon Thur: 9:30 a.m. 5:30 p.m. Fri: 9:30 a.m. 6:00 p.m. Sat: 10 a.m. 2 p.m. Key Numbers/Addresses PrivateLine Telephone Banking or Salem Contact Center or , Ext Emergency/Closure Information Line Hour Visa Card Customer Service Change Visa PIN Block Lost or Stolen Cards After Hours Credit Cards Check (Debit) Cards Federally insured by NCUA News Get Your New MasterCard Sent to the Right Address As you move and change phone numbers, the information we have on file can get outdated. Help us out by verifying your information on the form below. This helps us make sure that your new credit or debit MasterCard is sent to the right place so that you can activate it and start using it right away. Do we have your most current ID on file? Next time you re in a branch, inquire with an employee about your ID and signature on file. Update Your Contact Information: mail, call ext. 3811, or go to mapscu.com Member Number Date Credit Union Primary Member Name Use Only Address City, ST, Zip Employee Home Phone Date Cell Phone Work Phone Signature Verified Before Update Code Word Signature [Required] USPS Address Verified Please mail this form to Maps Credit Union, Attn: Data Center, PO Box 12398, Salem, OR If any contact information needs updating, a Maps representative may contact you to verify identification. Chip Technology Is Coming to Maps Credit and Debit Cards With the change to MasterCard this year, we ll be adding chip technology to all of our credit and debit cards to offer an added layer of security to your instore payments. Many local retailers have already begun upgrading their card terminals to accept chip-enabled cards. Once you receive your new cards from Maps, look for a slot to insert your chip-enabled card where you shop. We ve got a handy graphic that shows how to use a chipenabled terminal to make a purchase at mapscu.com/mastercard.html. And don t be afraid to ask your cashier for help using the terminal. Help Change a Child s Life You may see coin collection displays in our branches, or one of our staff might ask you about donating. We are participating in the Credit Unions for Kids Change a Child s Life coin collection campaign. All donations go to the Maps Community Foundation, which supports Credit Unions for Kids and local children s hospitals, including Doernbecher Children s Hospital in Portland. We hope you will help us meet our goal of $1,000 in the branches and participating Buy Local partners. 2 Directions

3 Spring Is in the Air Volunteer View With the early onset of spring-like weather, many of us have already turned our attention to spring cleaning. If you re cleaning out your stores of outdated financial information, our annual Free Community Shred Day will help you securely dispose of that. This event is part of our ongoing efforts to help you maintain the security of your personal and financial information, and one that we are always happy to open up to the greater community we serve. One of the other security-related initiatives Maps is involved in is the integration of chip technology into our credit and debit cards. Chip technology, which will be included in all new Maps credit and debit cards as part of the change to MasterCard this year, provides an extra layer of security by generating a unique one-time code behind the scenes that is needed for the transaction to be approved a feature that can t be replicated by counterfeit cards. The change also helps our members who travel abroad, making it easier for members to use their credit and debit cards at ATMs and payment terminals overseas, as many countries have been using these chips for several years. Chip technology will help Maps and the overall financial industry reduce the costs associated with fraud. These costs have typically been absorbed by financial institutions, which hampers their ability to provide further services to their members and customers. Chip technology is the most effective way to lower the risk of fraudulent charges now, and we are pleased to be able to bring it to you. Joe Phillippay, Board Chair The members of the board have been impressed with the credit union s receptiveness to this new technology and their ongoing dedication to providing industry-leading security technologies to members. Before we were elected to the Maps board, we were regular Maps members, just like you. And we all continue to use the financial products and services offered here at the credit union. We are proud to serve as the member voice guiding the credit union s growth and service. Upcoming Events PERS for the Nearly Retired* Hines Branch 1900 Hines St. SE, Salem Wed., Apr. 15, 6:00 7:30 p.m. Wed., May 20, 6:00 7:30 p.m. Wed., June 17, 6:00 7:30 p.m. Shred Day Bring up to two medium boxes of papers to shred on-site. Donate loose change to Change a Child s Life and the foundation will match it. Maps Admin. Building 451 Division St. NE, Salem Sat., Apr. 18, 9:00 a.m. 1:00 p.m. Home Buyers Seminar Speakers: David Halter, Maps Credit Union, and Tom Marks, Berkshire Hathaway HomeServices Real Estate Professionals Maps Admin. Building 451 Division St. NE, Salem Weds., Apr. 22, 6:00-8:00 p.m. Social Security Workshop* Speaker: Dennis Kaiser, Prudential Annuities South Salem Branch, 4615 Commercial St.. SE, Salem Weds., Apr. 22, 6:00 7:30 p.m. AARP Driver Safety Course Maps Admin. Building 451 Division St. NE, Salem Sat., May 2, 9:00 a.m.-4:00 p.m. Memorial Day All branches closed Mon., May 25 MasterCard Open House Learn more about MasterCard from on-staff product experts Maps Admin. Building 451 Division St. NE, Salem Tues., May 12, 11:30 a.m.-1:30 p.m. Find more events and preregister for workshops at mapscu.com/events.html. Or, call or ext * Find complete descriptions online at mapscu.com. Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (CFS), a registered broker-dealer (Member FINRA/SIPC) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. Maps Credit Union has contracted with CFS to make non-deposit investment products and services available to credit union members. CUSO Financial Services, L.P. (CFS), does not provide tax or legal advice. For such guidance, please consult your tax and/or legal adviser. 3

4 All Maps credit cards will be replaced with new MasterCards beginning in June Chip technology coming this year MasterCard Is Coming in June Credit Card Preview Maps is bringing you better credit and debit cards with more options and enhanced security to better serve you. We recently partnered with MasterCard to bring you chip-based cards and Apple Pay compatibility. MasterCard is a better business partner for our members. They proactively ensure they are on the forefront of new developments in payment safety, security, and technology innovation. New Credit Cards Arriving Soon Beginning in June, all Maps credit card holders will receive a new Maps MasterCard with a range of great added benefits: Chip technology Extended product warranties on some purchases Zero liability fraud protection Worldwide acceptance Master- Card is accepted in more countries, and the addition of chip technology will make it easy for you to use your card wherever you go. Because this is a completely new credit card, your card will have a new number and you ll receive a new PIN in a separate mailer. Check your mailing address in online banking or on your statement to ensure your new card and PIN arrive in a timely manner. If you have recurring payments set up with other companies or external bill payment services (say, a gym membership or a Netflix account), you ll need to update those with the vendors when you get your new cards. Automatic payments set up within online banking and EZCard (your online credit card transaction and statement access) will transfer over to the new card number. We ll be sharing additional information about your new cards as the mailing date gets closer. Please watch your mail and check our website for more. More Features and Options Available With the switch to MasterCard, we ll also be able to offer you more card options, including business MasterCard products and a World MasterCard for our members who need a high-usage card with added concierge benefits. If you want to explore some of our newer card options, go to mapscu.com/ MasterCard.html for full details about our new variable rate consumer credit card, business credit cards, and the World MasterCard. Love Your Current Card? Then you don t have to do anything! We ll send your new card to the address we have on your account in June. Activate it right away. Other than that, not much is changing. You ll still access your card through online banking. Your new MasterCard will have the same great fixed rate and terms. You ll still earn rewards points on every purchase and all of your current points will transfer over to the new card. And you ll have added features that only your Maps MasterCard can provide, such as ID Theft Resolution services and new chip technology that helps protect your funds. 4 Directions

5 MasterCard Platinum Rewards Great for rate-conscious consumers who carry a balance from month to month. Low variable interest rate on purchases of 8.75% to 16.75% APR* Current cardholders will keep their current fixed rate and terms unless they switch to a new variable rate card Chip technology No annual fee No balance transfer fees Same Scorecard rewards and current cardholders rewards will transfer over 60-day price protection on purchases Identity theft resolution service World MasterCard Rewards An elite card with a suite of high-end services perfect for travelers Low variable interest rate on purchases of 8.75% to 12.75% APR* Chip technology $49 annual fee waived with $10,000 of annual spending on the card MasterCard Concierge and Global Services Added Scorecard rewards: Double points on travel and restaurants 60-day price protection on purchases Foreign transaction fees and international service assessments are waived MasterCard Priceless Cities MasterCard Business Designed to meet business owners specific needs. Includes chip technology and all of the other benefits of consumer credit cards, plus: Low variable interest rate on purchases of 8.75% to 16.75% APR* Choose whether you want to earn Scorecard rewards on your business purchases Travel assistance services VAT reclaim service Request cards for authorized employees and manage their spending limits easily Up Next: New Debit Cards Later this year, we will also be transitioning our debit cards to MasterCard. Just like credit, your Maps debit MasterCard will have added features and services including chip technology designed to make your life easier and your funds safer. And we ll issue business debit cards on our business accounts. We ll keep you up-to-date on the transition at mapscu.com/mastercard.html, in the next issue of Directions, and by mail. DEBIT * Rates and account approval based on credit qualifications and range from 8.75% APR to 16.75% APR for purchases, 13.75% APR to 21.75% APR for cash advances (8.75% APR to 12.75% APR for purchases and 13.75% APR to 17.75% APR for cash advances for World MasterCard Rewards). Scorecard reward points are earned 1 point for every dollar in qualifying purchases (2 points earned for every dollar spent on qualifying travel and entertainment using World MasterCard Rewards). Points can be redeemed for travel or merchandise, there are no black out dates when redeeming points for travel, and points do not expire. Variable rates are based on the prime rate plus a factor of 5.5% 9.5% (10.5% 14.5% for cash advances), depending on credit qualifications.variable rates may change quarterly. 5

6 Moving Maps Cards into the Future Leadership Voices We re constantly evaluating the lending services we offer to ensure you re getting the best we can provide. You deserve nothing less. As an innovative, forward-thinking credit union, Maps is always on the lookout for partners that share our drive to be prepared for the future of technology. When we looked at our card products and the ways different payment method providers approach service, it was clear that MasterCard is the right partner going forward. So we re switching to Master- Card as our credit and debit card provider this year. This partnership allows us to offer our rewards credit card with built-in protection and added valuable benefits that are a great fit for our members needs. This change is also giving us the opportunity to broaden the scope of our offerings, adding business credit and debit cards and an additional rewards credit card tailored to members with high usage and needs. The key concern of this switch was minimizing impacts on you while providing you with a better product. The team at MasterCard worked with our operations and technology teams to ensure that we lessen the effects on you. Your new MasterCard will have the same fixed rate and features, such as no annual fee, rewards points, and liability protection for unau- Toni Silbernagel, VP of Consumer Lending thorized purchases. Your online banking and EZCard access will not change. And, all of the payments you ve set up within online banking and the EZCard online statement and transaction area will transfer over to the new card. And we re able to add new benefits, including chip technology, exclusive MasterCard perks, and enhanced warranty protection on certain purchases. (See more of the new features on page 5 and at mapscu.com/master- Card.html.) That said, you may be interested in some of the new card offerings, such as the variable rate MasterCard Platinum Rewards, World MasterCard Rewards, or MasterCard Business (with or without rewards). You can get full details about these cards and apply at mapscu.com/mastercard.html. As VP of consumer lending, it is important to me that we re constantly evaluating the lending services we offer to ensure you re getting the best we can provide. You deserve nothing less. I m excited for you to start enjoying your new Maps MasterCard. 6 Directions

7 Home Equity Loans Low-Cost, Tax-Advantaged Credit Go ahead Dream Big! If debt payments are eating up your disposable income each month, or if you need cash to remodel your kitchen or to buy a new car tapping into your home equity might be your best bet. There may also be a tax advantage.* Unlike almost any other consumer loan type, the interest on a home equity of $100,000 or less is likely to be taxdeductible ($50,000 if married filing separately). Home equity loans and home equity lines of credit are typically two distinct products. With a home equity loan, you borrow a lump sum of money repayable over a fixed term, usually five to 15 years, giving you the security of a locked-in rate and a consistent monthly payment. People tend to use home equity loans for large, one-time expenses like a major home-improvement project. You also might use one to start a business, make a big-ticket purchase, or consolidate high-interest credit card debt. This type of loan makes sense if you don t foresee future borrowing needs. On the other hand, a HELOC is much like a credit card or any other type of open-ended credit. You can borrow money as needed, up to the credit limit. A HELOC is usually a variable-rate loan, so your monthly payments will change based on your outstanding balance and fluctuations in the prime rate. A line of credit offers flexibility and ready access to funds, making it ideal for unexpected expenses like large medical bills. A HELOC also can help finance a child s college education, especially for higher-income families that don t qualify for financial aid. At Maps, however, our home equity loan combines the best of both options. The Home Equity Master Line acts as a HELOC but it allows you to lock borrowed funds into a fixed rate and fixed term repayment plan. Because the Home Equity Master Line uses your home as collateral, you could lose your home if you don t make your payments. But if you don t take on excessive debt and you do make timely payments, you can t beat the low interest rates and tax-deductible interest of a home equity. A financial services representative at Maps can help you decide whether a Master Line may work for you. Call us at ext or visit mapscu.com for more details. * Consult your tax adviser for details. Maps can make it easy with a Home Equity Master Line. A flexible line of credit with options to lock in a fixed rate. Take advantage of a special 12-month introductory rate as low as 3.00 % APR* Great for: Remodeling Paying tuition Funding a dream vacation Fixing up your house for resale Consolidating debt Unplanned expenses * APR. Maximum rate 18%. Annual fee $ Initial interest rate is based on credit qualifications. The rate will adjust based on Wall Street Index Prime plus a margin. Start rates range from 3.00% APR to 6.50% APR for loans up to 90% CLTV. Rates effective March 1, 2015 and are subject to change. Member pays third-party closing costs, which range from $175 $1,500. Automatic payment from a Maps account is required. Appraisal may be required. Lock fee $25, minimum amount to lock $5,000. 7

8 PRSRT STD U.S. POSTAGE PAID SALEM, OR PERMIT NO. 734 Look for an auto loan special in May! Coming Soon! Celebrate youth savings month at Maps! April 1 30 Look for Youth Savings drawing boxes in all Maps branches enter for a chance to win cash prizes. We ll help you build great savings habits! Open a new Youth Savings account anytime in April and receive a free Moonjar to help your young saver Save, Spend, and Share.* April only! Get extra stamps!** If you re under 18, just make a minimum $10 deposit between April 20 through 25 and receive a Maps stamp and free candy bar each day. * Moonjars available while supplies last. One per member. Navigating life. Together. ** Maps stamps are used for youth savings rewards and have no cash value. Ask a branch representative for a list of the rewards and program details.