TELLER. Drive Off the Lot With CEFCU Financing

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1 the TELLER INSIDE 2 Chairman s Letter 3 CEFCU Home Loans 4 Check Your Credit Report 5 CEFCU MasterCard Credit Cards HOLIDAYS All CEFCU offices will be closed on: Thanksgiving Thursday, November 27 Christmas Thursday, December 25 New Year s Day Thursday, January 1 Drive Off the Lot With CEFCU Financing When you re searching for your next car, be sure to ask for CEFCU financing for your car loan. The easiest way to do that is start by getting pre-approved for your loan at CEFCU, before you shop. That way, you ll know exactly how much you can spend. Plus, you ll be better equipped when it comes time to negotiate on the purchase price, since you ll be able to tell the dealer your loan is preapproved at CEFCU. Of course, if you happen to be at a dealership and simply browsing when suddenly you spot a car you love, be sure to check out current $16.7 Million 2013 CEFCU member savings from lower Vehicle & Consumer Loan rates Fourth Quarter 2014 CEFCU rates using your phone, at m.cefcu.com. Then, simply call us at and get approved in minutes, right from the lot. Whether you re buying new or used, you can count on a CEFCU Vehicle Loan to provide you with a low rate, plus a payment that fits your budget. To get started, call , stop in a Member Center, or apply online at cefcu.com. NEW CEFCU MasterCard Credit Cards are Here! Enjoy a host of new benefits, Fuel Rewards savings, and more plus a special offer for new credit card accounts. Details inside on page 5.

2 Chairman s Letter Brad Arnold Chairman Dear Members: I m proud to report 2014 is shaping up as another record year for your Credit Union. Loan activity is at an all-time high, growing nearly 15% above 2013 which itself, was 13% above Business continues to grow, as does our membership. Preparing for growth is part of CEFCU s strategic long-term plan. Yet, we don t focus on growing simply for growth s sake, but rather for what that growth allows us to provide you, our member/owners better service, added value, and more benefits. In fact, studies show in 2013, CEFCU members collectively enjoyed more than $45 million in direct financial benefits. The average member household saved $291, compared to what was available elsewhere. High use households generally classified as having a CEFCU Vehicle Loan, Credit Card, Home Loan, Checking, Certificate, and Insured Money Market Account (IMMA) saved as much as $1,200 or more! Think about that for a minute. The numbers clearly illustrate the more you use CEFCU as your primary financial institution, the greater benefits you ll enjoy. If you ve simply selected CEFCU for one or two services say our better Vehicle Loan rates or free Debit Cards and ATM access I invite you to stop in or call us and take a closer look at what you re missing. CEFCU Credit Cards are one example. On average, most members can qualify for a card at a rate that is 2 3% lower (or more) than they d receive elsewhere. Plus, individual cardholders now enjoy added benefits like fuel savings with the Fuel Rewards Network, Price Protection, Extended Warranty Coverage, Trip Cancellation Insurance, and more all as a result of CEFCU s change to MasterCard. Business cardholders enjoy new benefits, as well. Another example is our First-Time Home Buyer program, which pays select third-party closing costs to help bring the dream of home ownership within reach for more members. As of September, 200 buyers had already benefitted from the program in 2014 and additional buyers are in process. Members saved an average of $700 or more, depending on the home s location. That s real savings that makes a big difference. These are just a few examples of why I, and my fellow Board members, gladly volunteer our time to serve CEFCU. We re committed to CEFCU s mission of helping individuals from all walks of life improve their financial well-being. That is only possible because of members like you, because the more every member uses CEFCU, the better value everyone enjoys. Thank you for your continued trust and for demonstrating why CEFCU truly is Not a bank. Better. For the Board, Brad Arnold $45.2 Million Total 2013 financial benefit for CEFCU members CUNA Year-end 2013 Benefit of Membership Report Lower/Fewer Fees $2.9 Million Lower Home Loan/ Home Equity Rates $3.1 Million Better Credit Card Rates $6.4 Million Better Deposit Rates $16.1 Million Lower Vehicle Consumer Loan Rates $16.7 Million 2

3 CEFCU Home Loans Putting the American Dream Within Reach If the thought of owning a home is appealing, you re not alone. According to Realtor Magazine, over 50% of current renters say that eventually owning a home is a high priority.* When you re ready to consider buying, count on CEFCU. Why is a CEFCU Home Loan a smarter choice? Here are just a few reasons: No markups or junk fees on third-party costs, like you might find with other lenders CEFCU Smart Lock lets you lock your loan rate for up to 90 days while you find and close on your home A variety of terms and options tailored for almost every need, including construction Personal service from your Credit Union from application to your final payment, so you ll always know who to call whenever you have a question or need assistance. A CEFCU Home Loan Representative can help you review your options. Plus, you ll enjoy service that s simply different and better than what you ll find with most other lenders or brokers. And, be sure to check out the numerous Home Buyer resources available in the Learning Center on cefcu.com. You ll find a host of tips, calculators, checklists, and more. When you re ready to make your move, CEFCU s here to help. Simply call us at , ext Buying Your First Home? CEFCU continues to pay select third-party closing costs* on home loans for qualified buyers who are: First-time buyers, or haven t owned a home for the last three years Purchasing or building their first home CEFCU members in good standing with an active CEFCU Checking account On average, members have saved $700 or more with this program, depending on the home s location. To get started, go to cefcu.com/home, visit a Member Center, or call us at or , ext *Complete program details, including a list of qualified fees to be paid, are available at cefcu.com/home, or by contacting CEFCU. *Source: realtormag.realtor.org, National Association of Realtors New Health Savings Account Debit Cards A CEFCU Health Savings Account (HSA) is a great, tax-advantaged way to help individuals with high-deductible health plans save and pay for medical expenses. And now, you can use the new CEFCU HSA Debit MasterCard to access your funds and pay for qualified medical expenses. The HSA Debit MasterCard is accepted at more locations anywhere the MasterCard, Cirrus, or Maestro acceptance marks are displayed. Plus, they come with zero liability* against unauthorized purchases, and emergency card replacement if it s ever lost or stolen. If you don t have a CEFCU HSA, stop in or call today for more information. *See mastercard.com/zeroliability for details. Consult your tax advisor for help determining your eligibility to open an HSA and your allowable contributions and withdrawals. As custodian/trustee of your HSA, CEFCU is not responsible for determining your allowable contribution amounts or whether distributions are used for qualified medical expenses. Your total contributions and withdrawals are reported annually to the IRS. 3

4 Check Your Credit Report When s the last time you checked your credit report? Consumers are entitled, by law, to a free annual credit report from each of the three major credit bureaus (Experian, TransUnion, and Equifax). While checking your report only takes a few minutes, it can help you notice potential problems or errors even potential fraud or ID Theft earlier. And, by staggering your requests and using a different bureau each time, you can actually check your credit every four months. Keep in mind, the free reports contain information used to calculate your credit score (payment history, amount of debt, etc.), but not your actual score. Plus, credit bureaus compete with one another: they don t share data (except as required by law), and each maintains their own databases and processes. So your report could vary slightly between the three bureaus. Due to the personal information you must enter when you request a credit report online, the annualcreditreport.com site is often the target of phishing attacks and scammers who try to trick people. Remember these two important tips: Don t be fooled by look-alikes. Many sites say they offer free credit reports, and may have similar sounding names. Only one site offers the free access to reports which is required by law. Don t reply to an unsolicited , pop-up ad on your computer, or a phone call from someone claiming to offer free credit reports! Annualcreditreport.com and the nationwide credit reporting companies will not send you an or call you asking for your personal information. For more tips on how to protect yourself and your accounts, check out the Security Center section in the Learning Center on cefcu.com. Did You Know... CEFCU is always evaluating and enhancing our fraud detection and prevention systems. While many of these enhancements happen in the background, you may notice changes in the coming months to security measures used with CEFCU On-Line and Bill Pay. You can be assured that while fraudsters continue to try to outsmart security systems, CEFCU continues to enhance systems to defend and protect your account security. Check cefcu.com for additional updates. 4 Web Chat is coming to cefcu.com! Keep watching for details and updates. Talking to teens about money just got easier. Parents can turn to CEFCU for numerous resources and videos to help them explain money management and financial topics. Check out the Learning Center at cefcu.com for numerous resources, plus a link to brass MAGAZINE online a site designed specifically for teens and college students, for help on budgeting, controlling debt, preparing for college, and more.

5 New CEFCU MasterCard Credit Cards We re excited to announce the new CEFCU MasterCard Credit Cards are here! You can now enjoy a wide range of new and enhanced benefits, including: MasterCard s Zero Liability Protection Extended Warranty Coverage Trip Cancellation Insurance Airport Concierge offers meet-and-greet agents to help with flight connections and more Price Protection if you buy something with your card and see it advertised for less within 60 days, this benefit can refund the difference MasterCard In Control provides real time notices through or mobile alerts every time there is activity on your card account Fuel Savings with the Fuel Rewards Network And more! These are just a few of the many reasons to now make your CEFCU MasterCard Credit Card the nicest card you ll ever carry the only choice for your every-day shopping and on-line purchases. If you don t have one, it s easy to apply. Simply go to cefcu.com/mycard to learn more and apply online, visit a Member Center, or apply by phone at See mastercard.com/zeroliability for full details. Special Offer For New Accounts Switch to a new CEFCU MasterCard Credit Card by 11/30/2014 and enjoy: A $50 Gift Card for new non-rewards accounts 5,000 bonus points for new Rewards or World MasterCard accounts* Learn more and apply online at cefcu.com/mycard, visit a Member Center, or call Phone-A-Loan at Simply open a new CEFCU MasterCard Credit Card account between 9/1/14 and 11/30/14, and have 5 or more transactions and $500 in total net purchase transactions post to the account by 12/31/14 (less any return balances). Cash advances, balance transfers, and other select transactions are not included. Gift cards will be available for new non-rewards accounts and bonus points for new Rewards or World MasterCard accounts, provided the account is still open and in good standing at the promo offer fulfillment date in March Limit one offer per member; not valid for individuals with an existing CEFCU Credit Card account. Use Your CEFCU MasterCard Save on Fuel The Fuel Rewards Network (FRN) is a free loyalty program from MasterCard that helps you save money on fuel, just by using your CEFCU Debit or Credit Card for groceries, dining, and other items. Plus, when you join and enroll your new CEFCU MasterCard Card(s) in FRN by 11/2/14, you can enjoy a one-time savings of up to 50 per gallon!* And best of all, enrolling is free! Get started at fuelrewards.com/mastercard. *Offer ends 11/2/14 at 11:59 CST. To qualify for this sign-up bonus, you must: 1) Be or become a new Fuel Rewards Network Member; 2) Obtain a Fuel Rewards Network Card and sign up for the Fuel Rewards Network program; and 3) Make an initial fuel purchase of at least 8 gallons at a participating Shell station using your Fuel Rewards Network Card. The bonus will be added to your Fuel Rewards Network Account within business days of your initial fuel purchase and IS LIMITED TO THE FIRST ONE MILLION NEW FUEL REWARDS NETWORK MEMBERS. The Fuel Rewards savings earned through the sign-up bonus expire on the last day of the month immediately following the month in which they are earned. Fuel Rewards Network Members will receive the everyday offer of 3 /gal savings on each fill-up if your Fuel Rewards Savings balance is 2 /gal or less. See fuelrewards.com/mastercard for full details. 5

6 Stay Connected! CONTACT CENTER TTY (for the hearing impaired) WEB...cefcu.com MOBILE... m.cefcu.com PHONE-A-LOAN TOUCH-TONE TELLER Check Rates and Transfer Funds 24/7 MEMBER CENTER, SHARED BRANCH, & FREE ATM LOCATORS...cefcu.com/locations (CEFCU Member Centers, CO-OP Shared Branches, and CO-OP and Money Center 24 ATM Networks) CEFCU WEALTH MANAGEMENT GROUP Toll-free , ext Investment services offered through CUNA Brokerage Services, Inc. (CBSI), an independent registered broker/ dealer located at CEFCU. Member FINRA/SIPC. PRESORTED STANDARD U.S. POSTAGE PAID PEORIA, IL PERMIT NO. 512 CFS INSURANCE Toll-free MEMBERS Trust Company Toll-free , ext New IRA Rollover Rules Coming in 2015 You may be familiar with IRA rollovers, where funds in a retirement plan are rolled over either from a qualified plan to an IRA, or from one IRA to another. Rollovers are a way to move those funds from one institution to another, without incurring substantial tax penalties. Currently, each IRA account can generally be rolled over once per 12-month period without penalty. However, the Internal Revenue Service (IRS) announced that beginning in 2015, a new condition will apply to making a tax free rollover: the once-per 12-months rule will apply to each individual not just an individual IRA account.* This means that no other rollover can occur from any of the individual s other IRAs within the same 12-month period. For many investors and retirees, this is a huge change. Yet, the IRS will still allow some exceptions: Traditional IRA to Roth IRA conversions Trustee-to-Trustee transfers to another IRA Some additional exceptions, such as direct retirement plan-to-ira rollovers. If you have typically done one or more yearly IRA rollovers in the past or are thinking about moving your IRA funds, be sure to consult with your tax advisor. *Source: Federally Insured by NCUA MasterCard. MasterCard, Debit MasterCard, and the MasterCard brand marks are trademarks of MasterCard International Incorporated.