Frequently Asked Questions (FAQs)

Transcription

1 Frequently Asked Questions (FAQs) GENERAL 1. Is my information on the internet secure? All communications between our web server and your PC use industry standard Secure Sockets Layer (SSL) encryption when you are viewing any details of your holding. This is the same level of encryption as is used for secure Credit Card transactions. 2. What are Computershare s contact details? Computershare Plan Managers, Plan Administration, Bridgwater Road, BRISTOL. BS99 6AP Australia US Toll or Toll Free All other Countries GSKLTI@computershare.com 3. What do I do if I have changed my address? If you are a current GSK employee please contact your local HR coordinator, they will notify Computershare of your change of details in the next available update. If you have left employment of GSK, please log onto the website and under My Profile click update on Personal Details and amend/update your address. 4. How do I register my change of name? If you are a current GSK employee please contact your local HR coordinator, they will then ensure that the change in name is passed onto us. If you have left employment of GSK, please contact Computershare on the contact details below, you will need to provide the relevant supporting legal documentation to register a change of name. 5. Updating Telephone Number: To update the telephone number held by Computershare you can do this by sending an to GSKLTI@computershare.com or by calling the Computershare call centres on Australia US Toll or Toll Free All other Countries GSKLTI@computershare.com

2 6. What information can I view? You can view your employee share plan portfolio. This will give you a breakdown of plans that you are participating in, the number of units that you hold and you will also see your personal details that are held by Computershare Plan Managers. 7. What is my User ID? Your User ID is your GSK Employee ID. 8. What is my Personal Identification Number (PIN)? You will have set up your Pin when you first logged entered the website. If you have forgotten it you should click on the Forgotten Pin link on the website or contact Computershare Plan Managers on the contact details above. 9. How do I change my pin? You may change your PIN by clicking on "Security Details" held under the "My Details" tab 10. How do I change my address? If you are a current GSK employee please contact your local HR coordinator, they will notify Computershare of your change address in the next available update. If you have left employment of GSK, please log onto the website and under My Profile click update on Personal Details and amend/update your address. VESTED SECURITIES 1. What is a Share Plan Account? Share Plan Account means the account which is established for you to facilitate your participation in certain share plans. Securities and cash are the only assets held on your behalf through the Share Plan Account. 2. Who is providing the Share Plan Account (SPA)? The Share Plan Account Service is administered on behalf of and under an arrangement with your employer or its parent company. If you are resident in the United States of America the SPA will be provided to you by Computershare Trust Company N.A. and if you are resident

3 outside the United States of American the SPA will be provided to you by Computershare Investor Services PLC. The terms and conditions are available to view under the Plan Documentation section of the Computershare Employee Share Plan website. 3. Where can I view my holdings? You can log in to the Computershare Employee Share Plan website and view your holdings from the Portfolio section. Further information is available for each share lot in the Holding Breakdown and the Holding Breakdown Details Section. 4. Where can I view my transaction history? Log in to the Computershare Employee Share Plan website and view this from the Transaction History section. A summary of transactions is also available for each share lot from the Holding Breakdown Details Section. 5. What are vested securities? Vested securities are shares or American depository receipts resulting from award, vesting, maturity, exercise or release, as appropriate, held in the Share Plan Account, together with any dividends received referable to such vested securities. 6. What fees do I pay to use the Share Plan Account (SPA)? There is no fee to hold securities in the SPA but charges do apply to certain transactions and more details can be found in the Share Plan Account Terms and Conditions, available to view under the Plan Documentation section of the Computershare Employee Share Plan website. 7. Is my name on the Company s share register to reflect my Share Plan Account (SPA) holding? No. Securities held in the SPA are registered in the name of the appropriate nominee where the stock is listed (the Nominee ) and it is that name which appears on the company s share register. Whilst participants are not the registered holder of the securities, they are the beneficial holder of the securities which means they have full beneficial rights over the securities. 8. Will I receive a dividend on my vested securities? The Nominee receives cash dividends on the behalf of the participants and automatically reinvests this cash to buy further securities which themselves are held in the SPA on their behalf. 9. Can I transfer my vested securities? Yes, you can request for vested securities to be transferred into your own name. 10. How do I transfer my securities? To transfer any vested securities download and complete the transfer form available under the Plan Documentation section of the Computershare Employee Share Plan website and send it by post to the address in the Terms and Conditions.

4 11. Is it possible to transfer a fraction of a security into my own name? No. If you instruct us to transfer all your Securities into your own name any fraction of a Security of less than one whole Security will be sold and you agree that the proceeds will be donated to a registered charity of our choice. 12. Can I sell my vested securities? Yes, you can sell your securities if you are not restricted by your Company Share Dealing Policy. Some securities may have restrictions on them which means you cannot sell them. You can sell by lot or select a Cost Basis method over a number of securities. 13. How do I sell my vested securities? As long as you are not restricted by your Company Share Dealing Code you can sell your vested securities via the Computershare Employee Share Plan website. Securities will be sold on the stock exchange where they are listed and can be sold at any time during trading hours. If you submit an order to sell during these hours the order will normally be executed immediately. If you submit an order to sell outside of these hours the order will be executed when the stock exchange re-opens. 14. What is a Limit Order? Where supported online you may specify the minimum price (the limit price ) at which we will instruct the Broker to sell a whole number of your Securities. This is known as a limit order. You may additionally specify the period for which the instruction remains valid (the limit order period ). You will need to enter the limit price, and limit order period if applicable, when you submit your sale order via the Computershare Employee Share Plan website. 15. What is a market order? If you place a market order and the Share Plan Account Service is provided to you by Computershare Investor Services PLC, your securities will be sold at the best price reasonably available in the market at the time that your order is executed. If you place a market order and the Share Plan Account Service is provided to you by Computershare Trust Company N.A., your securities will be sold at the then current market price available at the time that your order is executed. 16. Can I select which bank account my sale proceeds are paid to? At the time of placing an instruction to sell securities you can specify which bank account sale proceeds should be paid to. To add or update the bank account details which we have on record please select the following in your online account: My Profile > Payment Details > Update 17. How do I change my details? To view and, if permitted, update details which we have on record, please access My Profile on the Computershare Employee Share Plan website. For example:

5 My Profile > Personal Details > Update To view and update your contact details including address, address and telephone numbers. To change your name please contact us in writing straight away. My Profile > Payment Details > Update To view and maintain your payment details My Profile > Security Details > Update To view or update your PIN or security questions 18. What does covered mean? Covered means that Computershare Trust Company N.A. is required by the IRS to report cost basis to you and the IRS for such securities. 19. What determines whether securities are covered? The type of security and the date of acquisition determine whether the security is covered, see below for further information: Type of security Corporate stock and plan securities Corporate stock and plan securities purchased through a dividend reinvestment plan Notes, bonds, commodities Debt and Options Acquired for cash on or after 01/Jan/ /Jan/ /Jan/ /Jan/ What is Cost Basis? Cost Basis generally refers to the original value (usually the purchase price) of a security for tax reporting purposes adjusted for various transactions that might occur after the purchase. 21. Where can I find the Cost Basis of my securities? Additional share lot information including Cost Basis is available from the Holding Breakdown within Portfolio on the Computershare Employee Share Plan website. 22. When selling securities what does LCFO mean? Lowest Cost in First Out (LCFO) is a method where the securities with the lowest acquisition cost in plan currency in an account, taking into consideration any cost adjustments as a result of wash sales, corporate actions, stock splits etc., are the first securities sold from that account. 23. When selling securities what does FIFO mean? First in First out (FIFO) is a method where the first securities purchased in an account, taking into consideration any date adjustments as a result of wash sales, corporate actions, stock splits etc., are the first securities sold from that account,

6 24. When selling securities what does LIFO mean? Last in First out (LIFO) is a method where the last securities purchased in an account, taking into consideration any date adjustments as a result of wash sales, corporate actions, stock splits etc., are the first securities sold from that account. 25. When selling securities what does HIFO mean? Highest Cost in First Out (HIFO) is a method where the securities with the lowest acquisition cost in plan currency in an account, taking into consideration any date adjustments as a result of wash sales, corporate actions, stock splits etc., are the first securities sold from that account. 26. Which basis will Computershare use when I transfer or sell my shares? Partial sales and transfers will be processed using the First In, First Out (FIFO) method, unless you tell us otherwise.