The wait is over! Your Aviva Save As You Earn plan is reaching maturity.

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1 The wait is over! Your Aviva Save As You Earn plan is reaching maturity. Find out more about your exciting options enclosed. Remember you have 6 months from your maturity date to place an instruction. Please note that this communication and its content is for information only. It does not constitute personal, financial or tax advice.

2 Dear Colleague, Owners make smarter decisions Thank you for taking part in the Aviva Save As You Earn (Aviva SAYE) plan and backing the success of our Company. Aviva has become a wholly different Company since the start of your savings contract and is delivering consistent, stable and predictable growth despite challenging market conditions. And, thanks to your hard work, we are confident in our ability to deliver on our promises to our shareholders and customers. But we still have much to do to unlock Aviva s potential, especially as we continue to transform the business through digital. We must live our Aviva values create legacy, never rest, kill complexity and care more - to guide us and help us succeed. Now your plan has come to maturity, you can decide what to do with your savings and any applicable bonus. Our Share Schemes Team has compiled this brochure to help you make that decision, containing information on how to use your savings to buy and keep or sell your shares in Aviva. It also provides details of how to make the most of your savings and to build your stake in Aviva through the Matching Share Plan. So please take the time to read it so you are well prepared to make the decision that is best for you. Once you have made your decision, please make your election online. You have 6 months from your maturity date in which to exercise your Option and buy Aviva shares at the plan Option Price. After the 6 month period, your opportunity to buy Aviva shares at the Option Price will lapse. If you have any further queries, please contact Computershare. Thank you once more. I look forward to working with you as we strive to reach our full potential, by building a business focused on customers, with digital at its core - and doing nothing less than transforming our industry. Yours sincerely, Mark Wilson Group Chief Executive Officer

3 Your choices 1. Buy Aviva shares at the Option Price and keep them - becoming an owner of our company 2. Buy Aviva shares at the Option Price and sell your shares 3. Take your savings as cash 4. Leave your savings in the plan for a further two years, only available for the 2011, 5 year plan: You have 6 months from your maturity date to decide what to do with your savings. Plan Year Option Price Bonus Rate 2013 (3 year) (5 year) (7 year) You can find the current Aviva share price here. When can I make my choice? You can choose what you would like to do with your savings from the date your plan finishes this is known as the maturity date. In most cases your maturity date will be 1 December If you have deferred a payment, your maturity date will have been delayed by one month for each deferred payment. You can find your maturity date in your maturity or letter. Remember, your Option to buy shares at the Option Price will lapse 6 months from your maturity date. If you have left the company before reaching your maturity date you will have 6 months from your leaving date.

4 Choice 1 - Buy Aviva shares at the Option Price and keep them - becoming an owner of our company Your savings will be used to buy Aviva shares at the Option Price. Your shares can either be: transferred to an online Vested Share Account (VSA) OR issued to you as a share certificate in your name No fees or tax will be deducted when buying shares at the Option Price. What is an online VSA? The VSA (or Vested Share Account) is a nominee share account managed by Computershare. You can manage the VSA account online through the Aviva Share Plans website. The shares are held electronically by Computershare on your behalf, instead of you holding a share certificate. More information about the VSA What should I consider? If you decide to buy Aviva shares, there are additional options you could consider such as: Transferring your shares into an ISA, which has certain tax advantages. Please read our Saving for your future guide for further information Researching the Aviva share price. Our Investor Relations Director, Chris Esson has provided a summary of the Aviva share price which you may find of interest. You can also visit: where you will find information on dividends, the Company s Annual General Meeting, useful Q&As, and details of how you can manage your shareholding online Click here for details of how to make this choice

5 Choice Two - Buy Aviva shares at the Option Price and sell your shares Your savings will be used to buy Aviva shares at the Option Price. You can then sell them immediately at market value using Computershare s real time dealing facility. How will I receive my sale proceeds? You can choose the bank account you wish the proceeds to be paid into. You should expect to receive your proceeds within 5 working days from the date on which your shares are sold. What should I consider? What could I do with the sale proceeds? At Aviva we encourage all of our employees to save for their future. Please read our Saving for your future section for further information. Important information Please ensure you read the Computershare Online SAYE Exercise and Share Dealing Terms and Conditions before submitting your instruction. You can also find some useful information under the FAQs section of this brochure. If you do not sell all of your exercised shares, you can choose to transfer your remaining shares into the VSA or receive a share certificate. If you wish to use an alternative broker, you should elect to receive a share certificate. If you submit your instruction during London Stock Exchange (LSE) opening hours, your shares will be sold immediately. The price shown on the site will be up to a 20 minute delayed price, so you may not receive the exact price shown. If you sell outside of LSE hours, your shares will be sold when the LSE next opens. Further information can be found in the FAQs section under When will my dealing instruction be placed? Charges: A dealing charge of 0.35% will apply to the sale of your shares, subject to a minimum fee of 20. Click here for details of how to make this choice

6 Choice Three - Take your savings as cash You can close your account and have your savings returned to you in full, in cash. What should I consider? What could I do with the proceeds? At Aviva we encourage all of our employees to save for their future. Please read our Saving for your future section for further information. Important information Even if you take your cash back, you can still exercise your Option to buy Aviva shares during the 6 month period following the maturity of your Aviva SAYE plan. In this event, you will need to return your full savings to Computershare. Once your account is reinstated, you can exercise your Option, and sell your shares. Your Option to buy shares at the Option Price will lapse if you do not make an election within 6 months of your maturity date. Click here for details of how to make this choice

7 Choice 4 - Only available for the 2011, 5 year plan Leave your savings in the plan for a further 2 years You can continue your savings contract for a further 2 years to receive a larger tax-free bonus of 3.5 times your monthly contribution (e.g. 350 in total if you are saving 100 per month). The last deduction from your salary was in October 2016 (provided you have not missed any payments). Your savings will be held for an additional 2 years with no further deductions from your salary. However, if you choose to do this, your option will lapse 6 months from your original maturity date and you will not be able to purchase shares at the Option Price at the end of the 2 year period. Please note this is the default option if you do not exercise your Option or arrange for your savings account to be closed with Equiniti (the savings carrier). Click here for details of how to make this choice

8 Making your choice To make your choice: 1. Log into the Aviva Share Plans website: You will need your Shareholder Reference Number (SRN) provided on your maturity communication, and your Personal Identification Number (PIN). If you have forgotten your PIN, please click on the Forgotten PIN link where you can choose to have the PIN sent either by or to your home address. If you haven t logged into the site before and confirmed your correct address, you are advised to have this sent to your home address. 2. Click on the SAYE Maturity button which can be found on the right hand side of the home page, then click on the Maturity link next to your matured savings contract and follow the onscreen instructions. Please note that once a valid instruction has been received by Computershare, they will be obliged to process your instruction, even if the Aviva share price is below the Option Price.

9 Key Dates 01 Dec 2016 Maturity date 31 May 2017 Last date for exercise 01 Jun 2017 Option to buy shares at the Option Price lapses 01 Dec 2018 Extra bonus added to 5 year participants who leave savings for a further two years The above dates assume that you have not deferred any payments. Your maturity date will be shown on your or letter. The date your Options lapse will be 6 months from your maturity date.

10 Maturity Calculator Please select your contract term: 3 Year (36 months - Option Price 3.12) If you have a 3 year term contract there is no bonus payable on maturity. Reset Form 5 Year (60 months - Option Price 2.68) If you have a 5 year term contract you will be paid a bonus equivalent to 0.9 times your monthly savings amount on the maturity date. 7 Year (60 months - Option Price 3.16) If you have a 7 year term contract you will be paid a bonus equivalent to 5.2 times your monthly savings amount on the maturity date. Enter savings amount: This is the amount of money you had deducted from your pay each month. Number of shares: Shares you wish to sell: Enter expected sale price: Estimated gross value: This is the total number of shares that you can buy with your total savings. If you do not sell all of your exercised shares you can choose to transfer the balance of your shares to the VSA or receive a share certificate. This is the price you expect Aviva shares to be worth on the London Stock Exchange on the date you exercise your option to buy and sell them. This is the value of your shares before dealing commission is deducted. Please note that a minimum charge of 20 will be applied to the sale of shares. Commission charged: This is the dealing commission you will be charged for selling your shares on the London Stock Exchange. Estimated net value: Please note that the net value of the shares sold may be subject to tax. For more information about tax and what you can do to minimise tax on your shares, read our Financial and tax information. If you are unsure of what to do with your sale proceeds, please read the Aviva Investment Products page to see how you can further re-invest your money.

11 Our share price our organisation is more focused and we are delivering on our investment thesis of cash flow plus growth Since 2012 Aviva has undergone a significant turnaround, culminating in the successful acquisition and integration of Friends Life. Our balance sheet has been secured, our organisation is more focused and we are delivering on our investment thesis of cash flow plus growth. Despite the significant improvements we have made to our business, 2016 has been a disappointing year for share price performance. The early part of the year was affected by turbulent investment markets, which impacted Aviva along with all major UK financial stocks. The UK decision to exit the European Union further added to the complex market dynamics we have faced. Despite this, we have been clear and consistent in articulating our strategy, and following delivery of a successful capital markets day and half year results, we have recovered from the lows seen in June. Of course, there remains much more to be done. Our shares still trade at a discount relative to our insurance sector peers and I want to turn this into a premium. To achieve this, we will need to deliver on our objective to consistently grow profits, cash-flow and dividends and become known as the digital leader in the insurance sector. Given the positive can-do culture at Aviva, I am confident we will succeed. Chris Esson Group Investor Relations Director

12 FAQs What happens if I don t take any action? If you don t take any action, your option to buy shares at the Option Price will automatically lapse 6 months from your maturity date and you will need to contact Computershare to close your account and have your funds returned to you via BACS or by cheque. Buying & Keeping Shares How do I transfer shares to my spouse/civil partner? When submitting your instruction to exercise, you will need to select that you wish to receive a share certificate if you want to transfer shares to a spouse/civil partner. You may transfer shares to a spouse/civil partner once your share certificate has been received. Please contact Computershare for more details on how to arrange a share transfer. How long will it take to get my share certificate? You will receive your share certificate within 10 days of submitting your instruction to Computershare. You may wish to consider transferring your shares into the VSA, which means you do not have to wait to receive a share certificate or risk losing it. What will happen to any residual amount left over from the purchase? If you choose to purchase shares at the Option Price, there may be a small amount of cash leftover that cannot be used to buy a whole share. This residual cash balance will be donated to Aviva s nominated charity, currently The British Red Cross. If you do not wish to donate your residual cash balance, which will be less than the Option Price, to charity you can select to receive a cheque for this amount. Computershare will send this within 10 working days of your instruction being received. Can I exercise my Option and buy some shares and take the rest as cash? No. You only have the option to use all of your savings (and tax-free bonus if applicable) to purchase all of the Aviva shares granted to you. Will I have to pay any tax or will any charges be applied when buying shares at the Option Price? No fees or tax will be payable when buying shares at the Option Price. Be aware that you may be subject to Capital Gains Tax when selling your shares in the future; please see the Tax Information page for more details. Buying & Selling Shares How do I sell my shares in the future? If you choose to receive a share certificate, you can sell your shares using any certificated share dealing service. Most high street banks offer share dealing facilities. If you decide to transfer your shares into the VSA, please ensure you read the VSA information page. Can I choose to sell some of my shares and keep the rest? Yes, you can choose to sell a specific number of shares. If you do not sell all of your exercised shares you can choose to transfer the balance of your shares to the VSA (which will appear in your VSA account the following day) or receive a share certificate. Please allow up to 10 days to receive your share certificate. What if the share price falls after I have submitted my instruction? The price shown on the site when you submit your instruction (which is irrevocable once submitted) will be a 20 minute delayed price and you may not receive the exact price shown. If you sell outside of London Stock Exchange (LSE) hours, your shares will be sold when the LSE next opens. Share prices can go down as well as up and you should always check the current share price before making a decision. If you are unsure, you should seek independent professional advice. When will my dealing instruction be placed? Your dealing will be placed in line with the following Computershare Exercise and Processing Terms and Conditions: If your instruction is received by us during Stock Exchange Trading Hours and we accept such instruction to sell, we will aim to exercise your Option and instruct the Broker to execute the sale of your resultant Shares on your behalf on that Stock Exchange Trading Day. Instructions which are received after the close of Stock Exchange Trading Hours will be treated as having been received at the opening of Stock Exchange Trading Hours on the next Stock Exchange Trading Day. If your account matures on 1 December 2016, there will be a final processing date on 31 May 2017 and your instruction must be received by 4.30pm on the final processing date. If your original savings contract has been extended to complete previously missed payments, your valid instruction must be received by 4.30pm on the business day prior to your Option lapsing. If your instruction is received by us during Stock Exchange Trading Hours and we accept such instruction to sell, we will aim to exercise your Option and instruct the Broker to execute the sale of your resultant shares on your behalf on that Stock Exchange Trading Day. Instructions which are received after the close of Stock Exchange Trading Hours will be treated as having been received at the opening of Stock Exchange Trading Hours on the next Stock Exchange Trading Day. Taking Savings As Cash Do I have to pay UK Tax? There is no UK income tax or National Insurance Contribution payable on the repayment of your savings, nor on the exercise of your Option at maturity. What happens if I leave the Company before or after my contract reaches maturity? If you leave the Company before or after your contract reaches maturity, you will need to refer to your leaver pack, which Computershare will send to you within 6 weeks of your leaving date. If you have not yet received a leaver pack from Computershare, please contact Computershare. You will have 6 months from your maturity date or leaving date, whichever is sooner, to exercise your Option and buy Aviva shares at the Option Price. In order for your contract to mature you will need to make up any outstanding payments; please refer to your leaver pack for instructions on how to do this.

13 The Aviva Matching Share Plan (Aviva MSP) The Aviva MSP is another Aviva share plan which enables you to become an owner in the Company. Key features Contribute between 5 and 150 a month, straight from your pre-tax and NIC pay Your monthly contributions are used to buy Aviva shares (called Partnership Shares) Aviva will award two Matching Shares for every Partnership Share bought with the first 5 to 40 you invest each month Both the Partnership Shares and the Matching Shares are held in a trust for your benefit Key benefits of the Aviva MSP Become an owner in the Company immediately Get three shares for the price of one on the first 40 you invest Receive any dividend declared by Aviva on ordinary shares Start, stop or amend your contributions at any time Sell your Partnership Shares at any time (although you would lose your Matching Shares if you sell your Partnership Shares within three years of the purchase date) Pay no UK tax or NIC on shares held in the trust for at least 5 years You can join the plan at any time If you decide to leave the Company, you will still retain your shares. However, you may be subject to tax dependent on how long they have been held in the trust For more information about the Aviva MSP, visit: Matching Share Plan vs. Save As You Earn Aviva employees can choose to invest in the Aviva MSP, SAYE or both. But what are the main features and differences between the plans? The Aviva MSP is currently only available to employees in the UK only. Flexibility Matching Share Plan (MSP) You can start, stop or change the monthly amount you invest at any time Save As You Earn (SAYE) The amount you save is fixed. Annual invitation window to join Contributions Invest between 5 and 150 per month Invest between 5 and 500 per month What you buy Your pay Shareholder rights Leaving* Tax Holding period Partnership Shares at the market price each month Aviva will match 2 free shares for every 1 share purchased up to the first 40 you contribute each month Contributions deducted via payroll from gross pay (before Income Tax and National Insurance Contributions are deducted) Become a shareholder right away and receive dividends on your shares If you leave within 3 years, your shares held in the plan will be released to you, subject to Income Tax and National Insurance Contributions (NIC) If you keep your Partnership Shares and Matching Shares for 5 years (or 3 years for Dividend Shares), any sale is free of Income Tax and NIC. There is no Capital Gains Tax (CGT) payable when you withdraw shares from the plan - your CGT base price is the price when the shares are withdrawn You must keep your Partnership Shares for 3 years in order to keep your Matching & Dividend shares (whilst you remain employed) Option Price fixed at the 20% discount at the time of invitation. You can choose to purchase shares at the Option Price at the end of the saving period Contributions deducted via payroll from net pay (after Income Tax and National Insurance Contributions are deducted) You might not become a shareholder. After 3 or 5 years you have the choice to buy shares or take your cash savings If you leave before the end of your 3 or 5 year savings contract, you get your savings back If you choose to exercise your Options and buy shares, there is potential Income Tax liability on any future dividends and potential Capital Gains Tax (CGT) liability on any future sale of your shares If you choose to exercise your Options and buy shares, you can sell them at any time Please note that this plan is not available to Solus employees. * Leaving due to redundancy or retirement (or any other reason stated within the Plan rules), mean that different options will be made available to you. Please see the FAQs on the Aviva Share Plans site for full details.

14 The Vested Share Account (VSA) If you decide to purchase Aviva shares at the end of your SAYE plan, they can be held in Computershare s VSA (Vested Share Account). What is the VSA? The VSA is a share account managed by Computershare. The shares are held electronically by Computershare on your behalf - instead of you holding a share certificate (this is known as a nominee account). You can access your shares held in the VSA through the Aviva Share Plans website. What are the benefits of the VSA? Free to hold shares Easy to manage online view valuations and place deals with the click of a button Trade securely and instantly using the Real Time dealing facility. You can also place Limit Orders (where you set the minimum price at which you are willing to sell your shares) No share certificates to worry about replacing a lost certificate can be costly and time consuming You still have full rights to receive dividends and to vote on resolutions put to shareholders at general meetings, as you remain the beneficial owner of the shares VSA Questions and Answers If I transfer my Shares to the VSA, what happens to any dividends payable? Dividends received on shares held in the VSA will be used to purchase further shares and added to your VSA account. A dealing charge of 0.75% is payable on the share purchase. What shares can I transfer into the VSA? You can transfer any shares purchased by exercising an Option through the Aviva SAYE plan into the VSA. You cannot normally transfer any other shares. How can I check how many shares I hold in the VSA? VSA shareholdings, along with other share plan holdings, can be viewed at any time on the Aviva Share Plans website under Vested Share Account on the Portfolio page. What are the dealing charges applied when selling shares or transferring shares out of the VSA? There is no charge for holding shares in the VSA or for transferring your shares out of the VSA and into your own name. For each sale of shares, Computershare will charge a dealing fee of 0.35% with a minimum fee of 20. Should you ask for the proceeds to be wired to a non-uk bank account, there would be an additional 15 fee. Is there a minimum period that shares have to be held in the VSA? No. There is no minimum (or maximum) holding period. You are free to sell or transfer your shares at any time (subject to any restrictions placed on you if you are on an Aviva insider list). This document contains information regarding the VSA but you are advised to read the VSA terms and conditions which can be found under Plan documentation on the Aviva Share Plans website.

15 UK Tax and Financial Information The Aviva SAYE plan is an HMRC tax-advantaged plan, therefore if you exercise your Option to buy Aviva shares, no UK Income Tax or National Insurance Contributions (NIC) are usually payable. There are other potential tax and financial impacts that you should be aware of. Capital Gains Tax (CGT) CGT is a tax on the profit or gain you make when you sell or otherwise dispose of a chargeable asset, such as shares, which were not taxed as income. If you decide to exercise your Option to buy shares at the Option Price through your Aviva SAYE plan, when you come to sell your shares, any gain you have made (from the point of purchase) is chargeable to CGT. Almost, every individual (other than those who have applied to be taxed on the remittance basis) is allowed a capital gains annual exemption (currently 11,100 for the 2016/17 tax year). This means that if your gain on all chargeable assets sold (and any disposals made) in the tax year (6 April to 5 April) is less than this annual exempt amount, no CGT will be payable. If the gain on the sale of your shares (and any disposals made) will take you above this exemption, there may be other reliefs and ways in which you can minimise your CGT liability and which HMRC accepts constitutes legitimate tax planning. ISAs - tax efficient investing Whether you decided to buy shares, or take the cash from your Aviva SAYE you might wish to consider transferring your cash or shares into an ISA this could have tax benefits. More information Transfer to Spouse/ Civil Partner The transfer of shares to spouses or civil partners is exempt from CGT at the time of transfer, although the spouse may be liable to CGT when they dispose of the shares. As almost every individual is allowed an annual CGT exemption, this can help to eliminate or significantly reduce the tax otherwise payable. See the UK SAYE Tax Efficient Example for an illustration of how this can be practically applied. Aviva Staff Pension Scheme As an existing member of staff, it s possible for you to use some of your SAYE maturity savings to make a one-off member contribution into the Aviva Staff Pension Scheme (ASPS). If you wish to do so, you ll need to contact the Staff Pensions Money Purchase team to arrange the payment, which can be made by either cheque or bank transfer. You can reach the team on or by ing avivastaffmp@aviva.com. More Info

16 Aviva Staff Pension Scheme cont d... The employee contribution should be eligible for income tax-relief via self-assessment, dependent upon your circumstances. As with any pension planning, you are responsible for the amount being paid and any subsequent tax or annual allowance liabilities. We recommend that you consider these before making a payment. If you would like financial advice you should speak to an Independent Financial Adviser (IFA). To find an IFA in your area you can contact IFA Promotion Ltd by visiting its website at Limits on tax relief - annual allowance amount Tax year Annual allowance ,000* What is the Annual Allowance (AA)? The AA is the maximum amount of pension contributions you and your Employer can make in any one tax year, without a charge applying. The AA charge is applied to the amount over the AA and is charged at your highest marginal rate. What is the current AA? The current AA is 40,000 but could be less if: you have already started to access any money purchase schemes flexibly when your AA will be replaced with the Money Purchase Annual Allowance (MPAA) of 10,000: or your adjusted income (broadly your total taxable earnings plus all pension input and certain other taxable income) is more than 150,000 a year, your AA will reduce from 40,000 by 1 for every 2 of income, ultimately reaching 10,000 if your adjusted income is 210,000. Subject to certain anti-avoidance rules, you would not be liable to this tapering if your statutory income (i.e. excluding employer pension contributions) is less than 110,000. *Money purchase pension pots under 10,000 taken through the small pots rules are exempt. What about unused AA? You can carry forward any unused AA for up to three years. If you re new to the Scheme, think about the other pension savings you may have made with your previous employer or in a personal pension scheme. Where can I find out more? You can find out about the different ways the changes on AA could affect you, depending on your earnings, at UK SAYE Tax Efficient Example Mr Smith has been saving 250 per month for 5 years (60 months), with an option in ABC plc at an Option Price of 3.00, which he will be allowed to exercise after a set period. The share price on exercise is 5.00 and he later sells the shares for 7 per share. Savings to shares calculation: Total Savings ( 250 x 60) = 15,000 Total Shares available from Option ( 15,000 / 3.00) = 5,000 shares Scenario A No Tax Planning Scenario B Tax Planning Number of Shares 5,000 shares 5,000 shares Shares transferred to a ISA: 15,240 Stocks and Shares ISA = 3,048 ( 15,240 / 5.00) Transfer half of remaining shares to Mrs Smith 3,048 shares 976 shares Shares remaining in Mr Smith s name 5,000 shares 976 shares CGT Calculation Proceeds if non-isa shares sold at 7.00 per share (see scenario B below) 35,000 Proceeds if shares sold in ISA at 7.00 (Free of CGT) 21,336 Total proceeds 35,000 35,000 Less cost of shares (5,000 x 3) ( 15,000) (1,952 x 3) (Non ISA shares for CGT calculation ( 5,856) Gain liable to CGT from shares sold 20,000 13,664 (1,952 non ISA shares sold) 7,808 ( 13,664-5,856) Less Annual Exemption (Mr and Mrs Smith in Scenario B) ( 11,100) ( 22,200) Net gain liable to CGT (All shares sold) 8,900 Nil Scenario A CGT is charged at 10% or 20% depending on the total amount of Mr Smith s taxable income. Scenario B The shares transferred to an ISA and to Mrs Smith can be sold at the same time, obtaining the same price, to raise the same total proceeds as Scenario A. In this scenario, no CGT will be payable as the ISA sale will be free of CGT and the proceeds from both sales will be less than the respective seller s Annual Exemption. You should note that this approach would fully utilise Mr Smith s entitlement to invest in an ISA in that tax year. As a CGT shelter, capital losses made in an ISA cannot be offset against chargeable capital gains. Disclaimer: These notes are intended as a general guide to the subject matter and are not intended to provide or constitute financial or tax advice. If you have any concerns about the extent to which these notes apply to you, professional advice should be sought. These notes apply to persons who are UK resident and domiciled and relate to UK taxes only and may differ for other persons and jurisdictions.

17 Saving for your future MoneyWorks We are delighted to announce the launch of a new employee benefit to help you take positive steps towards both understanding and improving your financial well-being. The MoneyWorks portal provides lots of helpful information and articles as well as useful links and downloads to help you make informed decisions and actions in respect of the financial health of you and your loved ones. MoneyWorks is available whenever you need it and can be accessed from work, home or on the go. Visit the MoneyWorks site today at to learn how you can continue to manage your financial health. I might buy Aviva shares at maturity What could I consider? Individual Savings Accounts (ISA) If you choose to exercise your Option to buy shares, you can transfer the shares into a Stocks & Shares ISA. Once held in the ISA wrapper, your shares will be: Free from any capital gains tax when you sell them; and Any interest or dividends will be free of any further income tax charge UK resident taxpayers can subscribe up to 15,240 (for the 2016/17 tax year) per annum into an ISA. You can invest the full amount into a Stocks & Shares ISA or Cash ISA alternatively you can split your investment between them, in whatever proportion you choose. Your shares can be moved directly into a Stocks & Shares ISA, provided this is done within 90 days of the date that you exercised the Option. Your shares can still be transferred into an ISA after this period, but they would have to be sold and repurchased you would therefore incur dealing charges and you might be liable to Capital Gains Tax. How can I move my shares into an ISA? 1. You must first request a share certificate from Computershare. 2. Once you have found a Stocks & Shares ISA provider you would like to use, it s likely you will need to send them your share certificate, your letter of appropriation (which is available on request from Computershare), and their completed Stocks & Shares ISA application form. If you require advice on your own personal circumstances and whether or not to move your shares into an ISA, you are recommended to seek independent professional advice. or I might buy Aviva shares at the Option Price and sell my shares I might take my savings as cash What could I consider? Continue saving for your future with Aviva investment products If you are considering either of these choices you might need ideas of how you could use your sale proceeds to continue saving for your future. 50% Discount Our Consumer Savings Platform is specially designed for easy online use, and enables you to invest in a wide range of funds. What s more we ve just increased the discount you get as a member of staff to 50% off the Aviva platform charge. What are funds? Put simply, an investment fund pools lots of people s money together, with the intention of making it grow. A fund is split into units and this is what your investment in a fund buys. A fund manager uses the money from investors to buy assets. Assets are investments like property and company shares, which have the potential to grow in value. Funds will invest in different countries or asset types depending on the objective of the individual fund. Remember, the value of investments can fall as well as rise, so you could get back less than you invest. You ll find lots of useful information on saving and investing for the future, from videos to interactive tools and useful budget calculators. You can visit the platform through MyAviva by logging into your existing account or registering as a new user on: for ISAs and Investment accounts, and for Pensions.

18 We have summarised 3 ways you could save for your future with Aviva below. Aviva ISA (Stocks & Shares ISA) Aviva Investment Account Aviva Pension (SIPP) What is it? The Aviva ISA (Individual Savings Account) is a Stocks & Shares ISA that allows you to invest your money in a tax-efficient way. You can invest up to the ISA allowance in a tax year. You have access to a wide range of investment funds which you can manage online. You will not be able to transfer shares into this ISA. The Aviva Investment Account enables you to invest in a wide range of investment funds through a single account which you can manage online. This could be an option for you if you ve already used up your ISA allowance, even though you may pay some tax on any returns from an Investment Account. The Aviva Pension is a self-invested personal pension (SIPP). It lets you build up a retirement pot in a tax efficient way. You have access to a wide range of investments funds which you can manage online. You can also combine existing pots into one to make management easier. You should check what benefits you might lose if you do transfer your pension. Are there tax benefits? Yes no capital gains tax to pay on any gains, and any income or dividends are free from any further income tax. No. Yes no capital gains tax to pay on any gains, and any income or dividends are free from any further income tax. Plus potential income tax relief on contributions. Are there limits to how much I can pay in each tax year? Currently up to 15,240 tax free. No limit. If you re a UK taxpayer you ll get tax relief on pension contributions up to the greater of 3,600 or 100% of your earnings subject to the annual allowance limit of 40,000. When can I take money out? When you like, though any withdrawals will lose their tax benefit and can t currently be replaced. When you like, though you may have to pay income tax and/or capital gains tax. From age 55. What are the charges? Low annual charges Special staff Aviva charge of no more than 0.20% p.a In addition to Aviva s charge, each fund you invest into will have its own annual charge. This will be shown as the Ongoing Charges Figure (OCF) These charges apply to all products detailed above. A full charging structure can be found on our product pages Aviva charge Value of your investments Annual charge First 50, % Next 200, % Next 250, % Amount above 500, % Please note: The Aviva Pension (SIPP) is not the Aviva Staff Pension Scheme into which you can make contributions directly from your salary and to which Aviva also makes contributions. Please consider the added incentive of employer payments into the staff scheme before making any decisions. For more information on how you can make a one-off contribution into the Aviva Staff Pension Scheme, please read the Financial and tax section. While we have given you some the facts about our investment products and services, we haven t given you personalised financial advice and nothing in this brochure is a personal recommendation. This is a simple summary of Aviva s consumer platform, please go to for full details. Remember, the value of investments can go down as well as up and you may not get back the amount that was invested. If you are looking for a personal recommendation, or are not sure whether a product or service is right for you, you should ask a financial adviser, who may charge for their service.

19 The Aviva SAYE Maturity 2016 You can find further information on the Aviva SAYE by contacting Computershare Plan Managers: * *Lines are open from 8.30am to 5.30pm (UK time), Monday to Friday (excluding public holidays). Please call +(44) if calling from outside the UK. Please note that this communication and its content is for information only. It does not constitute personal, financial or tax advice. Remember that the value of Aviva shares, like any asset, can increase or decrease and you may not get back the amount that was invested. If you are in any doubt as to what action to take, please seek independent professional advice. In the event of any inconsistency between this brochure and the rules of the Plan or the relevant legislation, the rules of the Plan and relevant legislation will prevail. Any references to taxation are for guidance only. Please note that your participation in the Aviva SAYE plan does not form part of your contract of employment and is governed by and subject to the Aviva SAYE rules. The rules contain specific provisions relating to your rights under the Aviva SAYE plan. There is no guarantee that the Aviva SAYE plan will be operated in future years, or if it is operated, that you will be eligible for participation in it. Copies of the Aviva SAYE rules and prospectus are available on the Aviva Share Plans website at