BUSINESS SERVICES 2018

Transcription

1 BUSINESS SERVICES 2018 SALARY & MARKET TRENDS REPORT POLAND

2 READ THIS REPORT TO LEARN: salaries for over 120 roles in the Business Services sector; find out the investment trend in the sector; comments on robotization and automation by companies active in the sector. Our report contains useful information for: business centre management staff; new investors; organisations supporting investments and associations of business entities; HR divisions; sector employees and candidates.

3 16 % BUSINESS SERVICES MARKET IN CEE HAS EXPANDED RAPIDLY OVER LAST 5 YEARS 16 % OF UNIFIED GROWTH IN CEE CEE BUSINESS SERVICES ARE MATURING KEY TRENDS Competency Growth more advanced processes serviced in CEE Centers Robotic Process Automation (RPA) - implications on recruitment and employee engagement Human Capital development Employee attraction & retention in a growing and maturing enviromnent

4 MAIN MACROECONOMIC CONDITIONS IN CEE. GDP GROWTH, UNEMPLOYMENT RATE, INFLATION. POLAND Key indicators % of GPD growth (year to year) 1,40% 2,50% inflation (y/y) 1,40% 0,80% unemployment rate 6,60% 8,20% CZECH REPUBLIC Key indicators % of GPD growth (year to year) 5,00% 2,30% inflation (y/y) 2,60% 1,50% unemployment rate 2,70% 3,60% MARKET INDICATORS RATINGS Standard & Poor's BBB+/A2 stable BBB+ stable Moody A2 stable A2 negative Fitch A- stable A- stable labor cost 20,7% 22,0% RATINGS Standard & Poor's AA- AA- Moody A1 A1 Fitch A+ positive A+ positive labor cost 34,0% 34,0% HUNGARY Key indicators % of GPD growth (year to year) 3,60% 0,90% inflation (y/y) 2,90% 3,00% unemployment rate 4,10% 6,00% RATINGS Standard & Poor's BBB- positive BBB-stable Moody Baa3 stable Baa3 stable Fitch BBB- positive BBB-stable labor cost 23,5% 28,5% SLOVAKIA Key indicators % of GPD growth (year to year) 3,30% 3,30% inflation (y/y) -0,20% -0,50% unemployment rate 7,00% 9,60% RATINGS Standard & Poor's A+ stable A+ stable Moody A2 positive A2 positive Fitch A+ stable A+ stable labor cost 33,0% 33,0% Source: Grafton Recruitment own analysis 13

5 LANGUAGE PREMIUMS SNAPSHOT Client Services/Sales German French Dutch Scandinavian Italian Spanish Russian Slovak Czech Hungarian CSS inbound 35% 35% 70% 100% 10% 10% 10% 15% 15% 15% CSS outbound * basic salary 25% 25% 50% 70% 10% 10% 10% 20% 20% 20% MARKET INDICATORS Sales & AM 15% 15% 35% 50% 10% 10% 10% 15% 15% 15% Finance & Accounting P2P 15% 15% 25% 25% 15% 15% 10% 15% 15% 20% R2R 15% 15% 25% 25% 15% 15% 10% 15% 15% 20% OTC 20% 15% 25% 25% 15% 15% 10% 15% 15% 20% HR Admin 15% 15% 25% 25% 15% 15% 10% 15% 15% 20% Human Resources HR Payroll 15% 15% 25% 25% 15% 15% 10% 15% 15% 20% HR Recruitment 15% 15% 25% 25% 15% 15% 10% 15% 15% 20% Technical Support 1st Line 35% 35% 70% 100% 10% 10% 10% 15% 15% 15% Software-developer 50% 25% IT Applications Support Specialist ( support) 35% 25% System administrator 40% 15% NOC (network operations center) 45% 25% * the table displays the % of incremental base salary growth of a candidate who already displays B2-level command of English due to B2-level command of the languages displayed in the table ** for the combination of the displayed skill and both B2-level command of English and B2-level command of other foreign language, the scarceness of the market demand doesn t allow for a representative projection 17

6 Thank you for reading our report. This document was built by a Team, and we would like you to know who contributed. Agnieszka Kaczmarczyk Regional Director Northern Poland Joanna Wanatowicz Regional Director Southern Poland Rafał Glogier - Osiński Regional Marketing & Digital Director - Poland and Hungary Ewa Michalska Recruitment Services Director Warsaw Danuta Protasewicz Regional Manager Katowice & Kraków Sylwia Błaszczyk Branch Manager Poznań Karolina Jarmolińska Branch Manager Kraków Monika Piądło Branch Manager Wrocław Mariusz Lemparty Branch Manager Łódź Anna Federowicz Division Manager Business Services Warsaw Justyna Gancorz Division Manager Business Services Katowice Anna Stolecka-Chmurawa HR Manager 51

7 DID YOU LIKE THIS REPORT? A DEDICATED REPORT FOR YOUR ORGANIZATION CAN LOOK LIKE THIS. CONTACT US TODAY: REPORTS@GRAFTON.PL GRAFTON RESEARCH & ANALYSIS 52

8 MEDIA PATRONS: Partner: Łódź Katowice Kraków Poznań Szczecin Trójmiasto Warszawa Wrocław Czech Republic Hungary Poland Slovakia This report was translated by: This report was translated by: