CalSTRS 403(b) Program Guide to Website: Key Enrollment, Change and Inquiry Screens

Transcription

1 CalSTRS 403(b) Program Guide to Website: Key Enrollment, Change and Inquiry Screens The objective of this piece is to help you navigate and perform necessary tasks in a quick and simple manner. You ll find instructions on how to easily navigate the website whether you: Have never contributed to a 403(b) before Have not contributed to a 403(b) with you current employer since before January 1, 2009 Are a current participant in a 403(b) plan Have been to the website before or not There are instructions regarding how to set up, change, or stop contributions, if you feel like doing so, as well as how to check your payroll deductions. If this walkthrough doesn t answer all of your questions regarding how to navigate please call us at (888) or us at 403b@Calstrs403bcomply.com. Table of Contents General Login Instructions... Page 2 I. Login instructions for new 403(b) participants Page 3 II. Login instructions for new website users. Page 7 III. Login instructions for current participants/website users. Page 10 IV. Login instructions for past participants who are new to CalSTRS... Page 12 Instructions for Setting Up 403(b) Contributions. Page 16 I. Set up an account with a vendor... Page 16 II. Set up per-paycheck contributions... Page 19 Instructions for Changing Your Contributions or Provider.. Page 25 I. Check your current payroll deductions... Page 25 II. Check your account balances... Page 28 III. Change investment providers and/or per-paycheck contributions... Page 29 IV. Cease contributions... Page 35 Instructions on how to request a distribution, loan, exchange, rollover or transfer. Page 37 CalSTRS 403bComply Employers... Page 40

2 GENERAL LOGIN INSTRUCTIONS 2 Go to: It looks like this: Click the Login button. It will take you a screen which will look this when you scroll down slightly:

3 LOGIN INSTRUCTIONS FOR NEW 403(B) PARTICIPANTS 3 If you have never contributed to a 403(b) plan you are considered a new participant. Follow the GENERAL LOGIN INSTRUCTIONS. When you get to this screen, click the Login button next to I have never been in a plan, as shown.

4 This will take you to this screen: 4 Click on California 403(b) Plans, which will open a PDF file containing a list of school districts. Find your district and note the password listed next to it. Back in the screen above, enter your nine-digit Social Security Number in the SSN field and enter the password from the list in the Password field, then click Begin.

5 5 You ll then be taken to a page where you ll need to input personal information, like name and address. It will look like this: When done, click the Save and Continue button, and it will take you to a review page, giving you a chance to review your information. If all is correct, click the Finish button. Like the screen below says, you ve now created your account with your employer s 403(b) Plan. Now click the Click here link to continue and access your account.

6 This will take you to your Participant Summary page. It looks like this: 6 Note: you can access this page any time you are logged in by clicking the Summary tab at the top of the page as shown above. See INTRUCTIONS FOR SETTING UP 403(B) CONTRIBUTIONS for the next steps you need to take in setting up your 403(b).

7 LOGIN INSTRUCTIONS FOR NEW WEBSITE USERS 7 If you are currently contributing to the 403(b) plan through your employer or you have contributed at any point to the 403(b) plan since CalSTRS took over administration of the plan (see list attached), but have never logged onto this website before, you are a new website user, but not a new 403(b) participant. Follow the GENERAL LOGIN INSTRUCTIONS. When you get to this screen, click the Login button next to I am in a Plan but have never used this website, as shown:

8 This will take you to the following login page, asking for your User ID and Password. 8 Input your nine-digit Social Security Number in the User Field. Input the last four digits of your Social Security Number in the Password field. If you have ever gone into the system before, even if it was with a different plan, then you would use the User ID and Password you created to access that account (see LOGIN INSTRUCTIONS FOR CURRENT PARTICIPANTS/WEBSITE USERS). Click Login. This will take you to your Participant Summary page. It looks like this:

9 Note: you can access this page any time you are logged in by clicking the Summary tab at the top of the page as shown above. 9 From here you can make changes to your contributions and investment providers; see the appropriate instructions for the type of change you want to make.

10 LOGIN INSTRUCTIONS FOR CURRENT PARTICIPANTS/WEBSITE USERS 10 If you have been making contributions to the 403(b) plan and have logged onto the website before, follow the GENERAL LOGIN INSTRUCTIONS, and when you get to this page, click the Login button next to I have logged onto this website before.

11 11 This will take you to this screen, where you will use the User ID and Password you created to access this account, and click Login. This will take you to the Participant Summary page: Note: you can access this page any time you are logged in by clicking the Summary tab at the top of the page as shown above.

12 LOGIN INSTRUCTIONS FOR PAST PARTICIPANTS WHO ARE NEW TO CALSTRS 12 If you have contributed to a 403(b) plan in the past but have not made a contribution since CalSTRS403bComply took over your employer s plan, follow the GENERAL LOGIN INSTRUCTIONS. When you get to this page, click the Login button next to I have contributed to a 403(b) in the past but am not currently contributing.

13 This will take you to this screen: 13 Click on California 403(b) Plans, which will open a PDF file containing a list of school districts. Find your district and note the password listed next to it. Back in the screen above, enter your nine-digit Social Security Number in the SSN field and enter the password from the list in the Password field, then click Begin.

14 14 You ll then be taken to a page where you ll need to input personal information, like name and address. It will look like this: When done, click the Save and Continue button and it will take you to a review page, giving you a chance to review your information. If all is correct, click the Finish button. Like the screen below says, you ve now created your account with your employer s 403(b) Plan. Now click the Click here link to continue and access your account.

15 This will take you to your Participant Summary page. It looks like this: 15 Note: you can access this page any time you are logged in by clicking the Summary tab at the top of the page as shown above. See INTRUCTIONS FOR SETTING UP 403(B) CONTRIBUTIONS for the next steps you need to take in setting up your 403(b).

16 INSTRUCTIONS FOR SETTING UP 403(B) CONTRIBUTIONS 16 If you are a new 403(b) participant or a past 403(b) participant new to CalSTRS, once you have successfully logged in and set up your account with you still need to set up your 403(b) account with CalSTRS. SET UP AN ACCOUNT WITH A VENDOR If you have not set up a 403(b) account with an approved Investment Provider, you will need to return to the homepage ( and click the 403(b) Vendors button, as shown below:

17 17 This will take you to the following screen, where you will click on the California Approved Vendor List button: This will open up a PDF containing a list of approved vendors. You may set up a 403(b) account with any of the vendors on this list unless a notation is present stating that an account must already exist as of a certain date in order to contribute to that vendor ( grandfathered vendors ). You will need to contact the vendor independently from the CalSTRS website to set up your account.

18 Once you have set up an account with an approved vendor, login to Note: you have just completed Step 1: Contact an approved Investment provider and set up an account, as shown below: 18

19 SET UP PER-PAYCHECK CONTRIBUTIONS 19 Once you have set up an account with an approved vendor, login to and from the Participant Summary Page, scroll down, and under New Participants click on Step 2: Click here to select your contribution amount and investment providers. This will take you the following page, where you will click the Employee Deferral button:

20 20 This will take you to the following page: Find the approved vendor with whom you have set up an account and enter the dollar amount you would like to contribute to your plan with that vendor per pay period in the New Deduction Per Pay Period field next to the vendor s name. If you d like to contribute $100 per paycheck, enter in the field. If you d like to contribute $ per paycheck, enter in the field. If your employer allows contributions as a percentage of pay, you will be able to choose whether to contribute a percentage or a dollar amount. Be very careful if you elect a percentage. For example, if you intend to contribute $50.00 per payroll but input 50 as a percentage, you are actually electing to contribute 50% of your pay. You may contribute to plans with more than one approved vendor, but be sure that you have set up an account with each vendor with whom you intend to contribute funds. If you are contributing to a 401(k) plan or 403(b) plan with another employer, you must call our Customer Service number and supply this information to a representative. They will assist you with any questions. Failure to supply this information can result in an over contribution to by you to your Employer s 403(b) plan, which can have negative financial consequences for you. You can reach us at (888)

21 When you have finished entering your contributions to the approved vendor(s) you have chosen, click the Submit button at the bottom of the page: 21 This will take you to a review page to make sure you ve elected to contribute the correct amount. If so, click the Continue button. You ll then be taken to a Contribution Rate Change page, confirming you ve changed your contribution rate and provider. It will give you a confirmation number, which you may reference in the future, ensuring you ve changed your contribution amount and provider.

22 22 There is still one more step to complete. To finalize your contribution, click the Click here for Product Registration button as shown. (You can also access this step by clicking the Step 3: Click here for Product Registration button listed below steps 1 and 2 for New Participants on the Participant Summary page). This will open a new window for you: Use the drop-down menus to select your State and Plan Name, and fill in your Social Security Number, then click the Continue button.

23 This will take you to the following screen: 23 Select the Investment Provider with whom you ve opened a 403(b) account from the dropdown list. Then, select the Investment Product you ve chosen with that particular vendor. When you are done, click the Submit button. On the following screen, click Done.

24 You should see this screen before you: 24 Congratulations. You ve completed all three steps required to set up contributions to your 403(b) account. From now on, you will follow the steps in the INSTRUCTIONS FOR CHANGING YOUR CONTRIBUTIONS OR PROVIDER section of this tutorial to make changes to your 403(b) contributions.

25 INSTRUCTIONS FOR CHANGING YOUR CONTRIBUTIONS OR PROVIDER 25 If you are currently contributing to the 403(b) plan through your employer or your have ever contributed to the 403(b) plan since CalSTRS / JEM Resource Partners took over administration of the plan (see list attached), you will use these instructions to make changes to your account whether or not you have been to this website before. CHECK YOUR CURRENT PAYROLL DEDUCTIONS Log in to and from the Participant Summary page, click the View Current Elections button under Current Participants:

26 This will take you to the Reports page. It looks like this: 26 From the Select report dropdown menu, select 403b Current Elections, then click the Submit button. A box will pop up that says your report is ready to be saved or reviewed. Click on the Open Report link:

27 27 A PDF report will appear on your screen showing the amount of your payroll deduction (per pay period) and the 403(b) vendor(s) to which your contributions are going: Congratulations. You ve successfully viewed the current amount of your payroll deductions and the vendor to which your deductions are going.

28 CHECK YOUR ACCOUNT BALANCES 28 To view how much money you have in your account, click the To view your current balance link under Current Participants on the Participant Summary page: This will take you to a screen that looks like the one below, where you can view your account balances as of the balance date available.

29 CHANGE INVESTMENT PROVIDERS AND/OR PER-PAYCHECK CONTRIBUTIONS 29 Log in to and from the Participant Summary page, click the View or Change Your Contribution Amount and Investment Providers button under Current Participants: This will take you to the following page, where you will click the Employee Deferral button:

30 This will take you to the following page: 30 You ll notice the text states even if you re contributing $1,000 per paycheck, the screen will not indicate your contribution amount unless you have made a recent change online. If you would like to change only the amount you are contributing per paycheck, simply enter the new amount you would like to contribute under the New Deduction Per Pay Period field next to your vendor s name. If you d like to contribute $100 per paycheck, enter in the field. If you d like to contribute $ per paycheck, enter in the field. This will not add or subtract from your current contribution amount. The new number will become your contribution amount. If you would like to change vendors, enter the amount you would like to contribute per paycheck next to your new approved vendor. Note: you must set up an account independently from the CalSTRS website with any vendor with whom you decide to invest before you set up contributions to that vendor through the CalSTRS website. For instructions on how to do this, see SET UP AN ACCOUNT WITH A VENDOR under INSTRUCTIONS FOR SETTING UP 403(B) CONTRIBUTIONS. You may contribute to plans with more than one approved vendor, but be sure that you have set up an account with each vendor with whom you intend to contribute funds. If your employer allows contributions as a percentage of pay, you will be able to choose whether to contribute a percentage or a dollar amount. Be very careful if you elect a percentage. For example, if you intend to contribute $50.00 per payroll but input 50 as a percentage, you are actually electing to contribute 50% of your pay.

31 If you are contributing to a 401(k) plan or 403(b) plan with another employer, you must call our Customer Service number and supply this information to a representative. They will assist you with any questions. Failure to supply this information can result in an over contribution to by you to your Employer s 403(b) plan, which can have negative financial consequences for you. You can reach us at (888) When you have finished entering your contributions to the approved vendor(s) you have chosen, click the Submit button at the bottom of the page: 31 This will take you to a review page to make sure you ve elected to contribute the correct amount. If so, click the Continue button. You ll then be taken to a Contribution Rate Change page, confirming you ve changed your contribution rate and provider. It will give you a confirmation number, which you may reference in the future, ensuring you ve changed your contribution amount and provider.

32 32 There is still one more step to complete. To finalize your contribution, click the Click here for Product Registration button as shown. (You can also access this step by clicking the Change Product Registration button listed below Current Participants on the Participant Summary page). This will open a new window for you: Use the drop-down menus to select your State and Plan Name, and fill in your Social Security Number, then click the Continue button.

33 This will take you to the following screen: 33 Click the Change Registration button, which will show the following screen: Select the Investment Provider you ve opened a 403(b) account with from the dropdown list. Then, select the Investment Product you ve chosen with that particular vendor. If you are replacing a vendor, you may click the Remove button next to your former Investment Provider. If you are changing only your contribution amount and not your Investment Provider, you do not need to remove anything or add anything from the dropdown menus. When you are done, click the Submit button.

34 On the following screen, click Done: 34 You should see this screen before you: Congratulations. You ve successfully changed your contribution and/or Investment Provider. You may close the Product Registration window and then Log out.

35 CEASE CONTRIBUTIONS 35 Log in to and from the Participant Summary page, click the View or Change Your Contribution Amount and Investment Providers button under Current Participants: This will take you to the following page, where you will click the Employee Deferral button:

36 This will take you to the following page: 36 You ll notice the text states even if you re contributing $1,000 per paycheck, the screen will not indicate your contribution amount unless you have made a recent change online. Since you want to stop contributions, and the numbers in the New Deduction Per Pay Period field already read 0.00, you do not need to change anything. The default number will become your contribution amount and effectively stop contributions. Click the Submit button at the bottom of the page. It will take you to a review page, stating you ve dropped your contributions to zero. Click the Continue button. You ll then be taken to a Contribution Rate Change page, confirming you ve changed your contribution rate to zero. It will give you a confirmation number, which you may reference in the future, ensuring you ve changed your contribution amount. You may Log Out. Congratulations, you ve successfully stopped all 403(b) contributions, and are welcome to start contributing again at any point in the future.

37 INSTRUCTIONS ON HOW TO REQUEST A DISTRIBUTION, LOAN, EXCHANGE, ROLLOVER OR TRANSFER 37 Go to: and click on the click here button shown below:

38 This will take you to this screen: 38 Please understand that JEM s role as the CalSTRS 403(b) third party administrator is to assure that requests comply with the employer s plan rules and federal tax rules. We must do this before the request can go to your Investment Provider. Your Investment Provider will probably have additional restrictions and/or rules on how you can obtain funds from or move funds from the 403(b) product. The combination of JEM s compliance process and the vendor processing usually takes several weeks. As the instructions say on the screen, you must follow the steps below in order for JEM to process your request. 1. Provide a copy of your most recent 403(b) and other retirement account and/or policy statements - for all of your 403(b), 457(b), 401(a) and/or 401(k) accounts and/or policies with your current employer. JEM cannot assure compliance with Plan rules and federal rules for many types of transactions without these. 2. Provide a completed and signed CalSTRS 403(b) Comply 403(b) Plan Distribution Form. Click on the Click here link under item 2 on the screen to get a copy of the form to complete. The vendor forms often do not provide the type of details that we need to assure compliance. Please be sure to fill out the

39 39 form completely and follow the instructions. If the form is incomplete or incorrect, it will delay your request for us to follow up to get these items corrected. 3. Provide completed and signed forms from your 403(b) vendor. You will need to contact your vendor and/or sales representative to obtain these forms. 4. Please fax the JEM and vendor forms to us at (888) If your vendor requires original signed forms, please call us at (800) after you send the fax. We use a highly automated scanning and sorting process with the faxes and using the fax will speed up the processing of your request. Click on the Click here link for the fax cover form. If your sales representative sends this in for you, please ask them not to send multiple participants/clients in the same fax. If your request complies with IRS and your employer's Plan rules, JEM will approve the request and follow your instructions to either return the approved forms to you or to your vendor.

40 CalSTRS 403bComply Employers 40 Employers who joined the CalSTRS 403bComply program from January 1, 2008 to December 31, 2008: 1. Allensworth 403b 2. Alpaugh 403b 3. Alta Vista 403b 4. Alview-Dairyland 403b 5. Arvin 403b 6. Bass Lake 403b 7. Burton 403b 8. Buena Vista 403b 9. Chawanakee 403b 10. Chowchilla 403b 11. Columbine 403b 12. Cutler Orosi 403b 13. Dinuba 403b 14. Ducor 403b 15. Earlimart 403b 16. Eastern Sierra USD 403b 17. Exeter ESD 403b 18. Exeter HSD 403b 19. Farmersville 403b 20. Goleta 403b 21. Hope ESD 403b 22. Kern HSD 403(b 23. Kings River 403b 24. Liberty ESD 403b 25. Lindsay USD 403b 26. Lucerne ESD 403(b) 27. Madera COE 403b 28. Woodville Union SD 403b 29. Mammoth 403b 30. Mono County 403b 31. Monson-Sultana 403b 32. Natamoas USD Voluntary 403b 33. Oak Valley ESD 403b 34. Outside Creek ESD 403b 35. Palo Verde Union ESD 403b 36. Pixley SD 403b 37. Pleasant View ESD 403b 38. Porterville USD 403b 39. Raymond 403b 40. Richgrove ESD 403b 41. Rockford ESD 403b 42. Sequoia Union ESD 403b 43. College of the sequoias 403b 44. Sherman Thomas 403b 45. San Lorenzo USD 403b 46. Springville Union SD 403b 47. Stone Corral ESD 403b

41 48. Strathmore Union ESD 403b 49. Sundale Union ESD 403b 50. Sunnyside Union ESD 403b 51. TCOVE-ROP 403(b) 52. Tulare City ESD 403b 53. Terra Bella Union ESD 403b 54. Three Rivers Union ESD 403b 55. Tipton ESD 403b 56. Tulare COE 403b 57. Tulare COE Child Care 403b 58. Tulare Joint Union HSD 403b 59. Visalia Unified 403b 60. Waukena Joint Union ESD 403b 61. Woodlake Union ESD 403b 62. Woodlake Union HSD 403b 63. Woodville Union SD 403b 41 If your employer is not listed above, then they joined the CalSTRS 403bComply program after January 1, 2009.