2010 Practice Profile Survey

Transcription

1 2010 Practice Profile Survey

2 2010 Practice Profile Survey The 2010 SPSSCS Practice Profile Survey was compiled, tabulated and analyzed by Industry Insights, Inc. and is intended for use by SPSSCS, its members and other interested parties. The enclosed review and analysis is based on results and comments collected by a 3-page questionnaire fielded between December 1, 2010 and January 31, The survey was mailed to all current members as well as prior members who dropped their memberships within the past two years, a total of 689 individuals. To encourage participation, respondents were given a $5 Starbucks gift card as well as the study s Executive Summary. All responses were received anonymously. To provide credit for participating, a postage-paid Business Reply Postcard requesting contact information was included with the survey. A secure, online version of the survey was available for those who preferred to participate online. A reminder mailing was used to increase participation after the initial deadline. Two hundred sixty-nine (269) responses were collected prior to the January 31 deadline, representing a 39.0% response rate. It is believed that the data presented in this report represent a valid cross-section of current and recent members profiles and circumstances, pay structures, services offered, other general information. Statistically, any multiple choice question that received 269 responses would provide a 95% level of confidence that the response is accurate within +/- 4.67%. However, the statistical validity of responses for any given question varies somewhat depending on sample sizes and the demographics of the response. Industry Insights, therefore, makes no representations or warranties with respect to the results of this study and shall not be liable to SPSSCS, its members, or anyone else for information inaccuracies, errors, or omissions in content. Industry Insights is a professional research and consulting firm that specializes in conducting industry research, customer satisfaction surveys, operating and compensation studies, educational programs and various customized research services. Industry Insights, Inc Emerald Parkway Dublin, Ohio Copyright All rights reserved. No part of this report may be reproduced in whole or part without written permission from the SPSSCS.

3 Table of Contents Introduction About the 2010 Practice Profile Survey... 1 How to Use this Report... 2 Executive Summary Respondent Profile... 5 Practice s Profile Work Life Pay and Benefits Employee Benefits Offered Services Provided Thoughts About the Industry, SPSSCS, and Other General Information Detailed Results By Currrent Membership Status By Age By License(s) Held By Years as Skin Care Professional By Years Practice has been in Operation By Number of Plastic Surgeons in Practice By Number of Skin Care Specialists By Type of Practice By Skin Care Clinic Type By Clinic Owner By Number of Hours Worked per Week By Percent of Working Hours Spent with Patients By 2010 Total Income By Income Change 2009 vs By Frequency of Reading Newsletter By Geographic Region Appendix Open Ended Responses Survey Questionnaire

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7 Introduction ABOUT THE 2010 PRACTICE PROFILE SURVEY The 2010 Practice Profile Survey was conducted in order to quantify the characteristics and pay structures of the Association s current and recent membership and to determine a variety of important issues facing their practices and their Industry. The ultimate purpose of the study was to provide SPSSCS members with a useful tool for evaluating their own circumstances in relation to the overall industry. To facilitate ease of use, the structure of this report largely parallels the flow of the survey instrument itself. A copy of the questionnaire can be found in the Appendix of this report. To field this study, SPSSCS retained the services of Industry Insights, Inc., an independent research and consulting firm headquartered in Columbus, Ohio. The enclosed review and analysis is based on results and comments collected by a 3-page questionnaire fielded between December 1, 2010 and January 31, The survey was mailed to all current members as well as prior members who dropped their memberships within the past two years, a total of 689 individuals. To encourage participation, respondents were given a $5 Starbucks gift card as well as the study s Executive Summary. All responses were received anonymously. To provide credit for participating, a postage-paid Business Reply Postcard requesting contact information was included with the survey. A secure, online version of the survey was available for those who preferred to participate online. A reminder mailing was issued to increase participation after the initial deadline. Industry Insights accepted completed survey forms during the fielding period, and in all, 269 completed and usable surveys were collected. To ensure confidentiality, all online forms were submitted directly to Industry Insights secure server and all paper forms were returned directly to Industry Insights, using a postage-paid business reply envelope (BRE). Upon receipt, the questionnaires underwent data examination to ensure that directions were followed and that the data were consistent, accurate, and complete. This process included: Entry (and verification/re-entry) of data by keying personnel trained and experienced in working with survey data (paper forms only) Examination of aggregate responses for inaccuracies/errors Tabulation of results using standard statistical procedures Detailed attributes and characteristics of the sample are outlined in the Executive Summary as well as the Demographics section contained in the Appendix of this report. It is believed that the data presented in this report represent a valid cross-section of current and recent members profiles and circumstances, pay structures, services offered, other general information. However, the statistical validity of responses for any given question varies somewhat depending on sample sizes and the demographics of the response. Industry Insights, therefore, makes no representations or warranties with respect to the results of this study and shall not be liable to SPSSCS, its members, or anyone else for information inaccuracies, errors, or omissions in content. 1

8 Introduction HOW TO USE THIS REPORT Using the information within this report, industry members can compare their own profiles, service offerings, and pay structures with the overall industry as well as peers who most closely match their circumstances. Understanding the Data In order to use the information in this report to its maximum advantage, it is important to understand how the tables are organized and how to interpret the various items. How the Tables are Organized The tables in this report are organized to include a number of important findings for the most relevant groupings of respondents and have been segmented as follows: By Current Membership Status By Age By Licenses Held By Years as a Skin Care Professional By Years Practice has Been in Operation By Number of Plastic Surgeons in Practice By Number of Skin Care Specialists in Practice By Type of Practice By Skin Care Clinic Type By Skin Care Clinic Owner By Number of Hours Worked per Week By Percent of Working Hours Spent with Patients By 2010 Total Income By Income Change 2009 vs 2010 By Frequency of Reading the SPSSCS Quarterly Newsletter For ease of use, the survey s general findings and observations are highlighted in the Executive Summary section (beginning on page 5). More specific and detailed results for each of the above categories can be located in the Detailed Information section (beginning on page 41). NOTE: In some cases, questions included a response choice labeled other to capture items that were not listed as possible choices. In addition, the survey included two open-ended questions. Respondents explanations for these other choices as well as their other responses to both open-ended questions are provided in the Open Ended Responses section (beginning on page 281). Interpreting the Numbers The statistics included in this study are reported as independent values and as frequencies of responses, based on the structure of the possible values. Frequencies of responses are often shown throughout this report since questions normally involved a list of pre-chosen selections (in the form of checkboxes). When more than one response for a particular question was permitted, the listed frequency pertains to the number of respondents selecting a particular item as a percentage of all respondents who answered at least one item within the given question. Since more than one selection was allowed for this question type, the sum of response frequencies is normally much greater than 100%. The sample size accompanies each question in the detailed section of the report. It is represented by (N) and typically precedes the response frequencies. 2

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11 RESPONDENT PROFILE Are you a current member of SPSSCS? No, 17.2% No, 11.2% No, 18.2% Yes, 82.8% Yes, 88.8% Yes, 81.8% By whom are you presently employed?* Board-Certified Plastic Surgeon 88.4% 89.2% 86.0% Self (Clinic Owner) Medi-Spa Self (Independent Contractor) Dermatologist ENT Facial Plastic Surgeon Salon/Spa Other 4.1% 6.8% 8.0% 5.2% 6.0% 6.7% 2.6% 5.6% 6.4% 1.5% 3.6% 2.7% 0.0% 1.6% 3.0% 1.5% 1.2% 2.3% 5.2% 4.0% 4.0% * Multiple responses allowed. 5

12 What is your age? 51-60, 24.3% 61-70, 6.3% Over 70, 0.4% 30 or younger, 10.5% 31-40, 26.1% 51-60, 26.0% 61-70, 4.0% Over 70, 30 or 0.0% younger, 14.4% 31-40, 23.6% 51-60, 22.6% 61-70, 3.0% Over 70, 0.0% 30 or younger, 13.6% 31-40, 29.2% 41-50, 32.5% 41-50, 32.0% 41-50, 31.6% What is your gender? Male, 1.1% Male, 1.2% Male, 0.3% Female, 98.9% Female, 98.8% Female, 99.7% 6

13 Which of the following licenses do you hold?* Aesthetician 59.3% 58.7% 61.5% RN 26.0% 29.4% 26.4% Cosmetologist LPN MD Other None 14.0% 10.7% 13.0% 4.2% 2.8% 1.0% 0.8% 0.4% 0.3% 14.7% 12.7% 16.1% 1.9% 1.6% 3.0% Licenses held by age category 59.3% 26.0% 14.0% 78.6% 3.6% 10.7% 71.0% 15.9% 11.6% 57.0% 27.9% 16.3% 44.4% 40.7% 14.8% All Respondents 30 or Younger 31 to to 50 Over 50 Aesthetician RN Cosmetologist Licenses held by number of hours worked per week 59.3% 26.0% 14.0% 51.1% 36.2% 21.3% 65.3% 23.2% 13.7% 63.0% 15.1% 11.0% 51.1% 38.3% 10.6% All Respondents Less than to More than 40 Aesthetician RN Cosmetologist * Multiple responses allowed. 7

14 Which of the following licenses do you hold? (continued) Licenses held by percent of working hours spent with patients 59.3% 26.0% 14.0% 63.5% 20.6% 9.5% 58.9% 24.4% 16.7% 58.6% 30.3% 13.1% All Respondents Less than 50% 50% to 80% 81% to 100% Aesthetician RN Cosmetologist Licenses held by 2010 total income 26.0% 14.0% 59.3% 16.7% 20.8% 64.6% 16.0% 13.8% 71.3% 24.1% 15.5% 58.6% 6.9% 44.8% 55.2% 6.7% 36.7% 46.7% All Respondents $30K or less $30K to $50K $50K to $70K $70K to $90K More than $90K Aesthetician RN Cosmetologist 8

15 How many years have you been a skin care professional? (Median) By number of hours worked per week All Respondents Fewer than to More than 40 By 2010 total income All Respondents $30K or less $30K to $50K $50K to $70K $70K to $90K More than $90K 2008 Median 2009 Median 2010 Median How many years have you been a skin care professional? 10.0 years 10.0 years 11.0 years How many years have you practiced in plastic surgery? 7.0 years 8.0 years 9.0 years How many years have you practiced skin care in the plastic surgery field? 6.0 years 7.0 years 8.0 years 9

16 PRACTICE S PROFILE 2008 Median 2009 Median 2010 Median How many years has the plastic surgery practice been in business? 18.0 years 19.0 years 20.0 years How many years has the plastic surgery practice been offering skin care? 10.0 years 10.0 years 12.0 years Number of plastic surgeons in your practice? Mountain (AZ, CO, ID, MT, NV, NM, UT, WY), 9.4% What is the geographic region of your facility? Pacific (AK, CA, HI, OR, WA), 11.0% New England (CT, ME, MA, NH, RI, VT), 3.3% Middle Atlantic (MD, NJ, NY, PA, DC), 17.1% West South Central (AR, LA, OK, TX), 9.8% West North Central (IA, KS, MN, MO, NE, ND, SD), 5.3% East South Central (AL, KY, MS, TN), 6.5% East North Central (IL, IN, MI, OH, WI), 20.4% South Atlantic (DE, FL, GA, NC, SC, VA, WV), 17.1% 10

17 How many of the following skin care specialists are in your practice? (Average) RN Aesthetician MD LPN Cosmetologist Other Is the plastic surgeon s practice solo or group? Group, 38.0% Multi-disciplinary, 2.4% Group, 36.3% Multi-disciplinary, 4.3% Group, 35.1% Multi-disciplinary, 2.9% Solo, 59.6% Solo, 59.4% Solo, 62.0% 11

18 Does the skin care clinic operate separately or is it incorporated with the plastic surgery practice? Separately, 18.9% Separately, 20.0%, 0 Separately, 17.9% Incorporated, 81.1% Incorporated, 80.0% Incorporated, 82.1% Who owns the skin care clinic? Other, 16.0% Other, 15.4%, 0 Other, 14.1% Practice, 84.1% Practice, 84.7% Practice, 85.9% 12

19 WORK LIFE How many hours do you work during a typical week? (Include all work-related functions, not just seeing patients) By years as skin care professional All Respondents 5 or fewer 6 to 12 More than 12 Median Average By number of skin care specialists All Respondents 3 or fewer 4 to 6 More than 6 Median Average By number of plastic surgeons in practice All Respondents 1 or fewer More than 1 Median Average 13

20 How many hours do you work during a typical week? (Include all work-related functions, not just seeing patients) (continued) By who owns the clinic All Respondents Practice Other Median Average By 2010 total income All Respondents $30K or less $30K to $50K $50K to $70K $70K to $90K More than Median Average $90K All Respondents Median Average 14

21 Of the total hours worked per week, what percentage of your time is spent working directly with patients? By age 80.0% 80.0% 80.0% 69.0% 72.5% 75.0% 64.8% 68.0% 71.0% 69.3% All Respondents 30 or Younger 31 to to 50 Over 50 Median Average 80.0% By type of practice 77.5% 69.0% 67.7% 80.0% 70.7% All Respondents Solo Group Median Average By number of hours worked per week 80.0% 80.0% 80.0% 80.0% 69.0% 73.2% 69.7% 75.0% 62.3% 66.6% All Respondents Fewer than to More than 40 Median Average All Respondents Median Average 15

22 Which of the following non-clinical functions, if any, are your responsibilities?* Product line selection Product Dispensing Ordering/Stocking Deciding the selection of offered procedures Marketing Sales Analysis 80.8% 82.8% 80.7% 80.4% 77.6% 86.5% 78.5% 76.0% 78.0% 67.6% 68.8% 72.3% 54.3% 51.2% 53.4% 41.5% 42.0% 43.9% Front-Office Duties Supervising Clinical Staff Supervising Non-Clinical Staff Administrative (Accounts Payable, Payroll, etc.) Other I am not responsible for any non-clinical functions 26.0% 27.2% 27.4% 26.0% 26.8% 27.7% 19.3% 21.6% 20.3% 16.6% 16.0% 16.9% 13.6% 11.2% 14.9% 4.5% 3.2% 3.4% * Multiple responses allowed. 16

23 Which of the following non-clinical functions, if any, are your responsibilities? RN* Product line selection Product Dispensing Ordering/Stocking Deciding the selection of offered procedures Marketing Supervising Clinical Staff Sales Analysis Supervising Non-Clinical Staff Administrative (Accounts Payable, Payroll, etc.) Front-Office Duties Other I am not responsible for any non-clinical functions 47.3% 46.1% 38.8% 41.9% 40.8% 46.3% 39.2% 34.2% 28.4% 25.7% 22.4% 23.9% 16.2% 11.8% 19.4% 13.5% 14.5% 4.5% 10.8% 9.2% 3.0% 5.4% 5.3% 80.6% 79.7% 71.1% 79.1% 70.3% 82.9% 70.2% 66.2% 69.7% 74.6% 64.9% 69.7% 64.2% * Multiple responses allowed. 17

24 Which of the following non-clinical functions, if any, are your responsibilities? Aesthetician* Product line selection Product Dispensing Ordering/Stocking Deciding the selection of offered procedures Marketing 84.0% 85.6% 88.5% 83.3% 81.5% 89.6% 82.1% 80.1% 81.3% 66.0% 71.9% 76.4% 51.3% 56.9% 55.0% Supervising Clinical Staff 19.9% 23.3% 24.7% Sales Analysis 41.7% 45.9% 48.9% Supervising Non-Clinical Staff Administrative (Accounts Payable, Payroll, etc.) Front-Office Duties Other I am not responsible for any non-clinical functions 16.7% 21.2% 19.8% 14.7% 15.8% 13.2% 26.9% 34.3% 28.6% 14.7% 11.6% 15.4% 4.5% 2.1% 2.8% * Multiple responses allowed. 18

25 By age By years as skin care professional By number of skin care specialists By 2010 total income Which of the following non-clinical functions, if any, are your responsibilities? Supervising Non-Clinical Staff Administrative (Accounts Payable, Payroll, etc.) Ordering/ Supervising Front-Office Stocking Sales Analysis Clinical Staff Duties All Respondents 78.5% 41.5% 26.0% 26.0% 19.3% 16.6% 30 or Younger 78.6% 39.3% 21.4% 42.9% 14.3% 14.3% 31 to % 36.2% 23.2% 27.5% 18.8% 17.4% 41 to % 43.5% 22.4% 25.9% 11.8% 14.1% Over % 45.1% 34.2% 19.5% 29.3% 19.5% 5 or fewer 76.1% 41.3% 23.9% 32.6% 15.2% 15.2% 6 to % 40.2% 20.5% 28.2% 15.4% 16.2% More than % 43.4% 33.3% 21.2% 26.3% 18.2% 3 or fewer 89.8% 49.2% 26.3% 29.7% 17.0% 20.3% 4 to % 33.3% 26.4% 25.0% 20.8% 15.3% More than % 37.1% 25.8% 22.6% 21.0% 11.3% $30K or less 72.3% 34.0% 10.6% 36.2% 10.6% 12.8% $30K to $50K 86.3% 39.0% 13.7% 29.5% 10.5% 14.7% $50K to $70K 88.1% 44.1% 30.5% 28.8% 20.3% 17.0% $70 to 90K 69.0% 51.7% 48.3% 6.9% 34.5% 20.7% More than $90K 60.0% 50.0% 56.7% 13.3% 46.7% 26.7% PAY & BENEFITS Which of the following are included in your compensation structure?* * Multiple responses allowed. Base Hourly Rate Base Salary Fixed Commission Rate (Same percentage for all procedures/products) Floating Commission Rate (rate varies by procedure/product) Bonus/Profit Sharing Other 26.0% 30.0% 22.2% 31.3% 23.5% 33.0% 23.4% 28.7% 25.3% 30.9% 26.3% 32.0% 8.3% 7.7% 10.8% 55.1% 53.4% 58.3% 19

26 Which of the following are included in your compensation structure? RN* Base Hourly Rate Base Salary Fixed Commission Rate (Same percentage for all procedures/products) Floating Commission Rate (rate varies by procedure/product) Bonus/Profit Sharing Other 11.8% 6.9% 3.9% 29.4% 27.4% 32.1% 17.7% 26.0% 21.8% 29.4% 20.6% 34.6% 45.6% 42.5% 43.6% 38.2% 38.4% 41.0% Which of the following are included in your compensation structure? Aesthetician* Base Hourly Rate Base Salary Fixed Commission Rate (Same percentage for all procedures/products) Floating Commission Rate (rate varies by procedure/product) Bonus/Profit Sharing Other 6.4% 7.6% 12.1% 19.9% 26.9% 15.9% 35.3% 24.8% 36.8% 28.2% 29.7% 29.1% 31.4% 31.0% 32.4% 60.3% 57.9% 63.2% * Multiple responses allowed. 20

27 Which of the following are included in your compensation structure? By age 26.0% 30.9% 55.1% 7.1% 21.4% 75.0% 23.2% 26.1% 65.2% 27.1% 52.9% 36.5% 41.5% 34.2% 31.7% All Respondents 30 or Younger 31 to to 50 Over 50 Base Hourly Rate Base Salary Bonus/Profit Sharing By license(s) held 55.1% 26.0% 30.9% 60.3% 19.9% 31.4% 45.6% 38.2% 29.4% 56.8% 21.6% 32.4% All Respondents Aesthetician RN Cosmetologist Base Hourly Rate Base Salary Bonus/Profit Sharing By 2010 total income 55.1% 26.0% 30.9% 72.9% 6.3% 18.8% 65.6% 18.8% 37.5% 48.3% 34.5% 32.8% 39.3% 42.9% 17.9% 23.3% 50.0% 43.3% All Respondents $30K or less $30K to $50K $50K to $70K $70K to $90K More than $90K Base Hourly Rate Base Salary Bonus/Profit Sharing 21

28 Percentage of respondents with the following compensation structures: STRUCTURES WITH BASE HOURLY RATES: Base Hourly Rate only % 17.0% 15.9% With Fixed Commission Rates Base Hourly Rate + Fixed Commission Rate % 13.0% 10.2% Base Hourly Rate + Fixed Commission Rate + Floating Commission Rate (rate varies by procedure/product) % 0.0% 0.0% Base Hourly Rate + Fixed Commission Rate + Bonus/Profit Sharing % 3.2% 3.0% Base Hourly Rate + Fixed Commission Rate + Bonus/Profit Sharing + Other % 0.0% 0.0% Base Hourly Rate + Fixed Commission Rate + Other % 0.0% 0.8% With Floating Commission Rates Base Hourly Rate + Floating Commission Rate % 9.3% 8.3% Base Hourly Rate + Floating Commission Rate + Bonus/Profit Sharing % 5.3% 4.2% Base Hourly Rate + Floating Commission Rate + Bonus/Profit Sharing + Other % 0.0% 0.0% Base Hourly Rate + Floating Commission Rate + Other % 0.4% 0.0% Without Commission Base Hourly Rate + Bonus/Profit Sharing % 5.3% 11.3% Base Hourly Rate + Other % 0.0% 1.5% STRUCTURES WITH BASE SALARY: Base Salary only % 14.2% 9.8% With Fixed Commission Rates Base Salary + Fixed Commission Rate % 1.2% 4.5% Base Salary + Fixed Commission Rate + Bonus/Profit Sharing % 2.0% 3.0% Base Salary + Fixed Commission Rate + Bonus/Profit Sharing + Other % 0.0% 1.1% With Floating Commission Rates Base Salary + Floating Commission Rate % 3.6% 1.1% Base Salary + Floating Commission Rate + Bonus/Profit Sharing % 2.0% 1.1% Base Salary + Floating Commission Rate + Bonus/Profit Sharing + Other % 0.0% 0.0% Base Salary + Floating Commission Rate + Other % 0.4% 0.4% Without Commission Base Salary + Bonus/Profit Sharing % 5.3% 3.0% Base Salary + Bonus/Profit Sharing + Other % 0.8% 0.8% Base Salary + Other % 0.4% 1.1% STRUCTURES WITHOUT BASE SALARY OR HOURLY RATE: Fixed Commission Rate Only % 3.2% 6.4% Fixed Commission Rates Fixed Commission Rate + Floating Commission Rate % 0.0% 0.4% Fixed Commission Rate + Bonus/Profit Sharing % 0.0% 1.5% Fixed Commission Rate + Bonus/Profit Sharing + Other % 0.4% 0.0% Fixed Commission Rate + Other % 0.4% 0.4% Floating Commission Rates Floating Commission Rate % 5.7% 6.8% Floating Commission Rate + Bonus/Profit Sharing % 2.0% 1.1% Floating Commission Rate + Bonus/Profit Sharing + Other % 0.0% 0.0% Other Structures Bonus/Profit Sharing Only % 0.0% 0.0% Other Only % 4.9% 1.5% Bonus/Profit Sharing Only + Other Only % 0.0% 0.8% 22

29 What do you anticipate will be your total income? 18.3% 16.4% 18.2% 22.5% 23.8% 19.9% 11.1% 15.2% 16.8% 11.5% 9.1% 13.4% 36.6% 35.7% 31.6% $30K or less $30K to $50K $50K to $70K $70K to $90K More than $90K What do you anticipate will be your total income? RN 11.9% 11.1% 13.0% 22.4% 16.7% 11.7% 20.9% 29.2% 22.1% 23.9% 25.0% 22.1% 20.9% 18.1% 31.2% $30K or less $30K to $50K $50K to $70K $70K to $90K More than $90K What do you anticipate will be your total income? Aesthetician 19.9% 17.9% 18.7% 21.8% 20.0% 18.0% 8.3% 13.1% 17.5% 7.1% 5.5% 9.0% 43.0% 43.5% 36.8% $30K or less $30K to $50K $50K to $70K $70K to $90K More than $90K 23

30 What do you anticipate will be your total income in 2010? by license and years of experience License Years of experience RNs Fewer than to 15 More than 15 Less than $30, % 7.4% 0.0% $30,001 to $50, % 11.1% 25.0% $50,001 to $70, % 37.0% 0.0% $70,001 to $90, % 25.9% 31.3% Over $90, % 18.5% 43.8% Aestheticians 5 or Fewer 6 to 12 More than 12 Less than $30, % 16.9% 18.4% $30,001 to $50, % 46.8% 32.7% $50,001 to $70, % 20.8% 26.5% $70,001 to $90, % 9.1% 10.2% Over $90, % 6.5% 12.2% Cosmetologists Fewer than to 20 More than 20 Less than $30, % 33.3% 7.7% $30,001 to $50, % 33.3% 30.8% $50,001 to $70, % 25.0% 46.2% $70,001 to $90, % 8.3% 0.0% Over $90, % 0.0% 15.4% 24

31 Percentage of respondents with income over $50,000: By age 45.0% 48.0% 50.2% 17.9% 23.5% 27.5% 30.5% 37.3% 41.7% 54.8% 51.3% 59.6% 56.3% 64.8% 60.3% All Respondents 30 or Younger 31 to to 50 Over 50 By license(s) held 45.0% 48.0% 50.2% 37.2% 38.6% 44.6% 65.7% 72.2% 75.3% 36.1% 32.0% 39.5% All Respondents Aesthetician RN Cosmetologist By years as skin care professional 45.0% 48.0% 50.2% 29.8% 25.9% 37.7% 44.9% 50.5% 45.1% 53.7% 59.3% 67.0% All Respondents 5 or fewer 6 to 12 More than 12 By geographic region 12.5% 57.5% 47.6% 25.0% 37.5% 30.8% 62.5% 36.4% 61.5% New England Middle Atlantic South Atlantic East North East South Central Central West North Central West South Central Mountain Pacific New England (CT, ME, MA, NH, RI, VT) Middle Atlantic (MD, NJ, NY, PA, DC) South Atlantic (DE, FL, GA, NC, SC, VA, WV) East North Central (IL, IN, MI, OH, WI) East South Central (AL, KY, MS, TN) West North Central (IA, KS, MN, MO, NE, ND, SD) West South Central (AR, LA, OK, TX) Mountain (AZ, CO, ID, MT, NV, NM, UT, WY) Pacific (AK, CA, HI, OR, WA) 25

32 Percentage of respondents with income over $50,000 by license and years of experience: 81.5% 75.0% 61.5% 43.5% 20.7% 36.4% 49.0% 9.1% 33.3% Fewer Than to 15 More Than 5 or Fewer 6 to 12 More than Fewer Than to 20 More than 20 RNs by Years of Experience Aestheticians by Years of Experience Cosmetologists by Years of Experience In general, how does your anticipated income compare to your past income? More than 2009, 40.8% 2010 (2010 vs. 2009) 2009 (2009 vs. 2008) More than 2008, 32.2% More than 2007, 42.8% 2008 (2008 vs. 2007) Less than 2009, 21.9% Less than 2008, 31.7% Less than 2007, 24.0% Unchanged, 37.3% Unchanged, 36.1% Unchanged, 33.2% 26

33 Percent of respondents whose income in 2010 was more than in 2009 by license and years of experience 57.1% 45.5% 45.8% 43.9% 41.0% 40.0% 45.5% 28.0% 20.0% Fewer Than to 15 More Than 5 or Fewer 6 to 12 More than RNs by Years of Experience Aestheticians by Years of Experience Fewer Than to 20 More than 20 Cosmetologists by Years of Experience EMPLOYEE BENEFITS OFFERED Fully Paid by Practice Partially Paid by Practice Offered but Not Paid by Practice Not Offered by Practice Medical Insurance 28.5% 39.4% 8.0% 24.1% Life Insurance 21.4% 17.3% 12.7% 48.6% Dental Insurance 14.9% 24.5% 13.1% 47.6% Disability Insurance 16.1% 19.7% 17.4% 46.8% Retirement Plan (IRA, 401(k), etc.) 22.3% 43.7% 6.5% 27.5% Continuing Education Expenses 48.8% 27.8% 2.4% 21.0% 27

34 SERVICES PROVIDED Which of the following services do you personally provide? * Skin Care Consultations 91.4% Light Chemical Peel 89.6% Acne Treatment 76.5% Microdermabrasion 76.5% Clinical Facial 70.2% Medium Chemical Peel 68.7% Dermaplaning with Treatment 61.6% Make-Up Application 60.5% Laser Hair Removal 57.1% Aesthetic Facial 53.0% Dermaplaning - Stand alone 53.0% Intense Pulse Light 52.2% Shape Brows 43.7% Waxing 36.6% Nonablative Lasers (Fraxel, etc) 35.5% Botulinum Toxin (Botox) 30.6% Dermal Fillers 30.6% Lash Dying 27.2% Deep Chemical Peel 20.2% Permanent Cosmetics/ Micropigmentation 20.2% Ablative Lasers (Erbium, CO2) 17.2% Sclerotherapy 14.2% Photo Dynamic Therapy 13.8% Thermage 11.6% Massage Therapy 9.7% Lash Extension Application 7.1% Oral Supplement Therapy 6.7% Lipomassage/Endermologie 6.3% Vibradermabrasion 6.0% Electrolysis 1.5% Mesotherapy 0.4% * Multiple responses allowed. 28

35 Which of the following services do you personally provide? RN* Skin Care Consultations Light Chemical Peel Botulinum Toxin (Botox) Dermal Fillers Acne Treatment Intense Pulse Light Microdermabrasion Laser Hair Removal Dermaplaning with Treatment Medium Chemical Peel Nonablative Lasers (Fraxel, etc) Clinical Facial Dermaplaning - Stand alone Make-Up Application Sclerotherapy Aesthetic Facial Shape Brows Ablative Lasers (Erbium, CO2) Permanent Cosmetics/ Micropigmentation Photo Dynamic Therapy Deep Chemical Peel Lash Dying Waxing Oral Supplement Therapy Thermage Vibradermabrasion Lash Extension Application Mesotherapy Lipomassage/Endermologie Massage Therapy Electrolysis 85.3% 91.4% 84.8% 76.5% 75.7% 82.3% 69.1% 72.9% 86.1% 70.6% 71.4% 86.1% 51.5% 62.9% 57.0% 58.8% 62.9% 67.1% 55.9% 57.1% 64.6% 58.8% 51.4% 72.2% 50.0% 50.0% 40.5% 57.4% 48.6% 65.8% 42.7% 47.1% 50.6% 47.1% 44.3% 49.4% 41.2% 37.1% 38.0% 32.4% 32.9% 40.5% 27.9% 31.4% 36.7% 19.1% 27.1% 38.0% 14.7% 22.9% 21.5% 26.5% 22.9% 41.8% 16.2% 21.4% 24.1% 14.7% 18.6% 20.3% 13.2% 15.7% 22.8% 5.9% 14.3% 13.9% 7.4% 12.9% 13.9% 10.3% 12.9% 15.2% 10.3% 11.4% 12.7% 4.4% 5.7% 6.3% 1.5% 4.3% 7.6% 0.0% 4.3% 5.1% 0.0% 2.9% 5.1% 4.4% 2.9% 1.3% 0.0% 1.4% 0.0% * Multiple responses allowed. 29

36 Which of the following services do you personally provide? Aesthetician * Skin Care Consultations Light Chemical Peel Acne Treatment Microdermabrasion Clinical Facial Aesthetic Facial Medium Chemical Peel Dermaplaning with Treatment Shape Brows Make-Up Application Intense Pulse Light Laser Hair Removal Dermaplaning - Stand alone Waxing Nonablative Lasers (Fraxel, etc) Lash Dying Permanent Cosmetics/ Micropigmentation Deep Chemical Peel Photo Dynamic Therapy Ablative Lasers (Erbium, CO2) Lipomassage/Endermologie Botulinum Toxin (Botox) Lash Extension Application Dermal Fillers Thermage Massage Therapy Oral Supplement Therapy Vibradermabrasion Sclerotherapy Electrolysis Mesotherapy 94.9% 96.9% 98.9% 97.5% 96.1% 97.3% 88.5% 88.3% 93.5% 87.3% 88.3% 84.2% 81.5% 78.1% 84.2% 66.9% 68.8% 68.5% 75.2% 66.4% 74.5% 67.5% 59.4% 65.8% 60.5% 56.3% 65.8% 72.6% 55.5% 71.2% 51.6% 53.9% 59.8% 57.3% 53.9% 61.4% 59.9% 50.0% 57.6% 54.1% 50.0% 57.1% 31.2% 36.7% 44.0% 42.0% 32.0% 40.8% 17.8% 23.4% 27.2% 21.7% 21.1% 27.7% 14.7% 19.5% 20.1% 12.1% 18.8% 29.4% 9.6% 10.9% 11.4% 12.7% 10.2% 34.2% 9.6% 10.2% 13.0% 12.1% 9.4% 33.7% 12.7% 8.6% 13.0% 10.8% 7.0% 11.4% 6.4% 6.3% 15.8% 5.1% 4.7% 8.7% 7.6% 3.1% 14.1% 1.3% 3.1% 4.9% 0.6% 2.3% 2.7% * Multiple responses allowed. 30

37 Five Most Common Services Personally Provided Skin Care Consultations 91.4% 94.2% 95.0% Light Chemical Peel Microdermabrasion Acne Treatment Clinical Facial 89.6% 88.4% 93.0% 76.5% 78.2% 77.9% 76.5% 78.2% 82.6% 70.2% 64.4% 72.8% Five Most Common Services Personally Provided RN 85.3% Skin Care Consultations 91.4% 84.8% Light Chemical Peel Botulinum Toxin (Botox) Dermal Fillers Intense Pulse Light 76.5% 75.7% 82.3% 69.1% 72.9% 86.1% 70.6% 71.4% 86.1% 58.8% 62.9% 67.1% 31

38 Five Most Common Services Personally Provided Aesthetician 94.9% Skin Care Consultations 96.9% 98.9% Light Chemical Peel Acne Treatment Microdermabrasion Clinical Facial 97.5% 96.1% 97.3% 88.5% 88.3% 93.5% 87.3% 88.3% 84.2% 81.5% 78.1% 84.2% How frequently do you personally provide this procedure? Provide very frequently Provide fairly frequently Rarely provide Service not offered Facial Treatments 41.1% 22.8% 13.0% 23.2% Light Chemical Peel 57.0% 28.1% 7.4% 7.4% Medium Chemical Peel 32.4% 28.5% 17.4% 21.7% Microdermabrasion 52.6% 22.4% 10.1% 14.9% Botulinum Toxin (Botox) 35.1% 4.0% 0.0% 60.9% Dermal Fillers 31.0% 7.1% 0.0% 61.9% Permanent Cosmetics/Micropigmentation 6.4% 17.3% 4.6% 71.7% Sclerotherapy 7.3% 8.5% 6.1% 78.1% Intense Pulse Light 32.7% 29.6% 4.6% 33.2% Laser Hair Removal 41.3% 23.9% 4.5% 30.4% Nonablative Lasers (Fraxel, etc) 21.6% 18.8% 6.3% 53.4% Skin Care Consultations 75.7% 18.4% 2.9% 2.9% 32

39 Average fee charged per procedure (median) Nonablative Lasers (Fraxel, etc) $750 $750 $710 Dermal Fillers Permanent Cosmetics/Micropigmentation Intense Pulse Light Botulinum Toxin (Botox) Laser Hair Removal Sclerotherapy Medium Chemical Peel Microdermabrasion Light Chemical Peel Facial Treatments $575 $550 $550 $431 $498 $500 $315 $313 $350 $375 $275 $325 $250 $238 $238 $250 $225 $240 $180 $178 $155 $125 $125 $125 $100 $100 $100 $90 $90 $90 Skin Care Consultations $0 $0 $0 33

40 THOUGHTS ABOUT THE INDUSTRY, SPSSCS, AND OTHER GENERAL INFORMATION Do you plan to participate in any continuing education courses within the next 12 months? No, 5.7% No, 4.4% No, 3.4% Yes, 94.3% Yes, 95.6% Yes, 96.6% Do you plan to participate in any continuing education courses within the next 12 months? RN No, 1.5% No, 2.7% No, 3.8% Yes, 98.6% Yes, 97.3% Yes, 96.2% 34

41 Do you plan to participate in any continuing education courses within the next 12 months? Aesthetician No, 5.9% No, 6.8% No, 2.8% Yes, 94.1% Yes, 93.2% Yes, 97.2% If you will participate in any continuing education courses within the next 12 months, what are your primary reasons for doing so?* To expand my service offerings To maintain my credentials To interact with colleagues To gain more responsibility within my practice To increase job security Other 39.7% 38.4% 46.1% 34.1% 32.1% 31.9% 25.0% 28.3% 34.2% 69.8% 70.9% 75.6% 68.7% 68.8% 60.0% 54.4% 56.5% 61.4% * Multiple responses allowed. 35

42 What is your preferred method for obtaining continuing education?* SPSSCS Annual Meeting Other Conference/Meetings (Live) Vendor Workshops Online Self-study 67.2% 72.5% 82.4% 57.4% 58.2% 59.8% 56.6% 54.1% 63.2% 42.6% 41.0% 33.8% 37.0% 38.1% 36.8% Other 4.2% 3.7% 7.4% How frequently do you visit the SPSSCS website ( Annually, 18.6% Less than Annually, 17.1% Daily, 0.4% Weekly, 3.8% Annually, 12.7% Less than Annually, 19.6% Daily, 0.4% Weekly, 4.5% Annually, 18.8% Less than Annually, 18.4% Daily, 0.0% Weekly, 4.8% Monthly, 29.6% Monthly, 25.7% Monthly, 27.3% Quarterly, 30.7% Quarterly, 37.1% Quarterly, 30.7% * Multiple responses allowed. 36

43 Do you read the quarterly newsletter that SPSSCS publishes? Yes, occasionally, 25.7% No, I am not aware of the newsletter, 8.3% No, I am aware of it but do not read it, 1.9% Yes, occasionally, 21.3% No, I am not aware of the newsletter, 4.5% No, I am aware of it but do not read it, 1.6% Yes, occasionally, 21.4% No, I am not aware of the newsletter, 8.5% No, I am aware of it but do not read it, 2.0% Yes, every quarter, 64.2% Yes, every quarter, 72.5% Yes, every quarter, 68.1% 37