Coconino Community College 3 rd Annual Employee Opinion Survey

Transcription

1 Coconino Community College 3 rd Annual Employee Opinion Telephone Opinion Conducted by Wonderlic Consulting, Inc: March 18, 2002 April 19, 2002.

2 2002 Notes Three years of comparative date Better use of CCC language for more precise definitions. 54 questions in 12 opinion categories. Five point scale: Strongly Disagree to Strongly Agree. Top two options make up a favorability rating. 2

3 Interpreting the Results 50%-60% is considered mildly positive. 60%-70% is considered positive. 70% or greater is considered strongly positive. 3

4 How Many Participated? Total Participation - Regular Employees (79 of 125) 63% Full-time Faculty Participation (15 of 28) 54% 103 employees participated (2% increase over 2001) 17 Associate faculty participated (8% of population). Staff Participation (64 of 97) 66% 4

5 Employee Opinions Overall Scores

6 Overall Employee Opinions Category Three Year Change Job Attitudes 87% 86% 86% -1% Overall Satisfaction 73% 79% 80% 7% Commitment 65% 74% 75% 10% Company Values 57% 68% 74% 17% Coworkers 60% 68% 72% 12% Supervision 52% 59% 68% 16% Communication 52% 59% 61% 9% Career Opportunities 42% 53% 60% 18% Pay and Benefits 33% 48% 57% 24% Empowerment 44% 45% 56% 12% Quality 43% 46% 51% 8% Senior Leadership - 30% 46% 16% Employee Opinion Avg 55% 60% 66% N=103 6

7 Overall Opinion Trend Favorability Index Employee Opinion Average Opinion Levels - Three Years % 60% 66% Year 7

8 Most Improved Categories Over Three Years 1) Up 73% - Pay and Benefits 33%, 48% to 57% - 24 points. 2) Up 53% - Senior Leadership 30% to 46% - 16 points (2 years of data) 3) Up 43% - Career Opportunities 42%, 53% to 60% - 18 points. 4) Up 31% - Supervision 52%, 59% to 68% - 16 points. 5) Up 30% - Company Values. 57%, 68% to 74% - 17 points. 8

9 Top Six Questions With three year average 1. 96% - I am proud of my work (97%, 98%, 93%, Job Attitudes) % - I am personally committed to help the company achieve its goals (92%, 94%, 94%, Commitment) % - I have good working relationships with my co-workers (90%, 97%,88%, Coworkers) % - I get a sense of accomplishment from my work (91%, 90%, 90%, Job Attitudes) % - My job gives me the opportunity to use my skills (84%, 87%,89%, Job Attitudes) % - CCC is making a good contribution to our society (83%, 93%, 85%, Company Values) 9

10 Employee Opinions by Divisions

11 Business & Admin Services Category Three Year Change Job Attitudes 89% 98% 86% -3% Overall Satisfaction 80% 81% 85% 5% Commitment 74% 76% 76% 2% Coworkers 46% 68% 71% 25% Company Values 60% 73% 69% 9% Supervision 40% 52% 67% 27% Pay and Benefits 44% 57% 58% 14% Communication 46% 65% 57% 11% Career Opportunities 45% 52% 57% 12% Empowerment 34% 47% 53% 19% Quality 39% 45% 51% 12% Senior Leadership - 29% 28% -1% Employee Opinion Avg 54% 62% 63% n=20/32 (63%) 11

12 Academic Affairs Category Three Year Change Job Attitudes 84% 89% 87% 3% Overall Satisfaction 71% 82% 77% 6% Commitment 62% 73% 76% 14% Company Values 57% 69% 76% 19% Coworkers 63% 64% 69% 6% Supervision 59% 59% 66% 7% Communication 50% 58% 60% 10% Empowerment 48% 49% 58% 10% Career Opportunities 38% 58% 57% 19% Pay and Benefits 31% 49% 54% 23% Senior Leadership - 35% 53% 18% Quality 44% 43% 50% 6% Employee Opinion Avg 55% 61% 65% n=49 32/45 (71% regular) 17/178 (9.6% assoc fac) 12

13 Page/Lake Powell Campus Category Three Year Change Career Opportunities 55% 71% 93% 38% Job Attitudes 96% 91% 80% -16% Quality 50% 73% 68% 18% Commitment 66% 86% 65% -1% Empowerment 59% 68% 64% 5% Supervision 59% 74% 63% 4% Overall Satisfaction 82% 100% 60% -22% Coworkers 55% 69% 65% 10% Company Values 65% 72% 48% -17% Pay and Benefits 23% 38% 44% 21% Communication 61% 78% 44% -17% Senior Leadership - 53% 43% -10% Employee Opinion Avg 61% 73% 61% n=5 5/9 (56% regular) 0/32 (0% assoc fac) 13

14 Student Affairs Category Three Year Change Overall Satisfaction 67% 68% 86% 19% Job Attitudes 79% 77% 83% 4% Cow orkers 59% 70% 81% 22% Company Values 44% 60% 80% 36% Supervision 72% 61% 75% 3% Commitment 62% 73% 73% 11% Communication 42% 44% 65% 23% Pay and Benefits 36% 44% 65% 29% Career Opportunities 48% 45% 61% 13% Quality 43% 44% 51% 8% Empow erment 38% 34% 50% 12% Senior Leadership - 18% 41% 23% Employee Opinion Avg 54% 53% 68% n=22/33 67% 14

15 Division Summary Employee Opinion Summary by Division/Year Satisfaction Rating 80% 75% 70% 65% 60% 55% 50% 45% 40% 73% 68% 62% 65% 61% 63% 55% 61% 61% 54% 54% 53% Student Business Academic Page Year 15

16 Employee Opinions by Employee Type

17 Administrators Category Three Year Change Company Values 55% 84% 92% 37% Job Attitudes 83% 94% 92% 9% Overall Satisfaction 63% 91% 86% 23% Coworkers 50% 77% 80% 30% Communication 30% 75% 77% 47% Commitment 64% 82% 77% 13% Supervision 39% 77% 70% 31% Pay and Benefits 52% 61% 70% 18% Senior Leadership - 64% 68% 4% Career Opportunities 48% 75% 66% 18% Empowerment 28% 57% 55% 27% Quality 26% 46% 54% 28% Employee Opinion Avg 49% 74% 74% n=14/18 (78%) 17

18 Professionals Category Three Year Change Job Attitudes 83% 83% 82% -1% Supervision 63% 53% 76% 13% Commitment 64% 67% 76% 12% Overall Satisfaction 63% 71% 75% 12% Coworkers 54% 63% 73% 19% Company Values 44% 61% 69% 25% Career Opportunities 50% 44% 60% 10% Pay and Benefits 38% 48% 57% 19% Communication 43% 48% 56% 13% Quality 40% 38% 50% 10% Empowerment 43% 35% 49% 6% Senior Leadership - 19% 42% 23% Employee Opinion 53% 53% 64% n=28/39 (72%) 18

19 Classified Staff Category Three Year Change Overall Satisfaction 81% 88% 81% 0% Job Attitudes 83% 82% 75% -8% Commitment 70% 87% 71% 1% Company Values 62% 66% 65% 3% Coworkers 61% 81% 62% 1% Supervision 64% 68% 59% -5% Career Opportunities 52% 53% 59% 7% Quality 51% 56% 53% 2% Pay and Benefits 38% 38% 50% 12% Empowerment 38% 54% 50% 12% Communication 57% 63% 48% -9% Senior Leadership - 14% 29% 15% Employee Opinion Avg 60% 63% 59% n=22/40 (55%) 19

20 Full-time Faculty Category Three Year Change Job Attitudes 81% 94% 92% 11% Overall Satisfaction 80% 95% 80% 0% Commitment 72% 88% 80% 8% Coworkers 68% 62% 77% 9% Company Values 50% 78% 76% 26% Career Opportunities 45% 74% 71% 26% Pay and Benefits 53% 58% 71% 18% Communication 28% 63% 70% 42% Supervision 27% 62% 69% 42% Empowerment 36% 53% 66% 30% Senior Leadership - 50% 52% 2% Quality 28% 53% 51% 23% Employee Opinion Avg 52% 69% 71% n=15/28 (54%) 20

21 Associate Faculty Category Three Year Change Job Attitudes 89% 83% 92% 3% Overall Satisfaction 76% 55% 82% 6% Company Values 64% 60% 75% 11% Commitment 62% 53% 73% 11% Coworkers 63% 60% 69% 6% Communication 60% 53% 60% 0% Empowerment 55% 51% 64% 9% Supervision 53% 49% 62% 9% Quality 51% 50% 51% 0% Senior Leadership - 24% 47% 23% Career Opportunities 33% 27% 45% 12% Pay and Benefits 16% 28% 42% 26% Employee Opinion Avg 57% 49% 64% n=17/210 (8%) 21

22 Employee Type Summary Satisfaction Levels by Employee Type 80% Satisfaction Rating 75% 70% 65% 60% 55% 50% 45% 40% 74% 74% 71% 69% 64% 60% 63% 64% 57% 59% 53% 52% 53% 49% 49% Year AF FT Faculty Classified Prof Adm in 22

23 Employee Opinions Major Improvements

24 Most Improved Questions Over Three Years. 6) Up 71% - There is an opportunity here for people to advance their careers (34%, 50% to 58%, 24 pts, Career Opportunities). 7) Up 70% - I admire the values of Coconino Community College (44%, 59% to 75%, 31 pts, Company Values). 8) Up 50% - I would recommend CCC to people who are looking for a job (50%, 67% to 75%, 25 pts, Commitment). 9) Up 50% - My supervisor praises my when I do good work (48%, 69% to 72%, 24 pts, Supervision). 10) Up 50% - People care about each other at this company (46%, 61% to 69%, 23 pts, Coworkers). 24

25 Most Improved Questions Past Three Years. 1) Up 166% - My Director or Department Chair shares control with their employees (21%, 27% to 56%, 35 pts, Empowerment) 2) Up 144% - Employees at this company truly respect upper management -Deans, VPs, President (18% to 44%, 26 pts, Senior Leadership). 3) Up 100% - My employee benefits package meets my needs (26%, 35% to 52%, 26 pts, Pay and Benefits). 4) Up 93% - Coconino Community College values its employees (29%, 46% to 56%, 27 pts,company Values). 5) Up 89% - I believe that management will use the results of this survey effectively (28%, 46% to 53%, 25 pts, Attitudes). 25

26 Employee Opinions Areas of Concern Less than 50% Favorability

27 7 Questions that have not risen above 50% 4) 31% - Employees at this company truly respect upper management; Deans, VPs, President. (18%, 44%, Sr. Leadership) 5) 34% - There are obstacles that keep me from doing my work. (27%, 40%, 43%, Empowerment) 6) 36% - The information I need arrives on time. (32%, 35%, 42%, Communication) 7) 37% - Compared to others in my line of work, I am paid fairly. (27%, 38%, 38%, Pay and Benefits) 27

28 7 Questions that have not risen above 50%: 1) 26% - Sometimes things get so hectic that quality goes down (25%, 26%, 26%, Quality) 2) 30% - There are barriers that keep me from providing quality products and services (35%, 21%, 33%, Quality) 3) 30% - Upper management understands employees concerns; Deans, VPs, President (21%, 38% Sr. Leadership) 28

29 Overall Opinion Trend Favorability Index Employee Opinion Average Opinion Levels - Three Years % 60% 66% Year 29

30 Questions.