Unisys Security Index TM : Australia. May 2014 Newspoll

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1 Unisys Security Index TM : Australia May 14 Newspoll 1

2 Contents Executive Summary 3 Global Comparison 4 Trends over time 5 Results: National 6 Financial 7 Internet 8 Personal 9 State breakdown: State vs. State Comparison 1 New South Wales 11 Queensland 12 Victoria 13 South Australia 14 Western Australia Other key findings 16 Demographic findings against each issue 16 Polling methodology 17 Contact information 17 Unisys on Security Organisations and governments today confront potential security threats that didn t exist a decade ago. The community sense of security is a critical determinant of public confidence in how governments and private organisations respond. Security threats are global and their effects impact individuals on a daily basis. The Unisys approach to security goes beyond bits and bytes recognising that the most effective solutions are going to be those formed through collaboration between stakeholders. See also Background on Unisys Unisys is one of the leading information technology services companies worldwide with specific market credentials in security. Unisys recognises the value of security as a means to protect business assets, from customer information to critical intangibles such as brand reputation. Unisys helps clients respond to the demands of a changing security environment, particularly in the fields of identity credentialing and biometrics, physical security and surveillance, risk intelligence, system, network and infrastructure security and identity and access management, for both government and private sector clients. Unisys works with its clients to develop mission critical environments that deliver operational efficiencies, reduced complexity, increased productivity, greater security and peace of mind. For more information on Unisys security offerings visit 2

3 Executive Summary The Unisys Security Index TM is Australia s only regular snapshot of the nation's sense of security. Launched in Australia in June 6 and conducted by leading market research company Newspoll, the Index provides a regular, statistically robust measure of concern about four areas of security national, financial, Internet and personal security. The Index tracks consumer concern towards eight specific issues within these four categories and provides an overall measure of concern in the community (an Index number out of 3). In May 14 the Australia Unisys Security Index stands at 16/3, down 23 points from the previous survey in May 13 and the lowest level since the research was first conducted in 6. All areas of concern tracked in the study recorded a fall compared to 13. The results of the Unisys Security Index 14 show that data privacy issues are still the top security concern for Australians with 52 percent of Australians extremely or very concerned about unauthorised access to or misuse of their personal information and 51 percent extremely or very concerned about other people obtaining or using their credit/debit card details. In May 14 the top three areas of concern for Australians are: 1. Unauthorised access to/misuse of personal information (52%) 2. Other people obtaining/using credit card/debit card details (51%) 3. Australia s national security in relation to war/terrorism (32%) National Security National security A serious health epidemic Unisys Security Index Financial Security Internet Security Other people obtaining and using your credit or debit card details Your ability to meet your essential financial obligations, such as your mortgage, other loan, credit card or bill payments Computer security in relation to viruses or unsolicited s The security of shopping or banking online Personal Security Unauthorized access to or misuse of your personal information Your overall personal safety over the next 6 months 3

4 Global comparison With an overall index of 16 Australia has recorded a moderate level of concern. Serious levels of concern are evident in three developing nations where the Unisys Security Index is higher than, along with France and Malaysia. Concern about security is lowest in the Netherlands, where the Security Index is only Security Indices by Country Serious concern Moderate concern Low concern Mexico Malaysia Brazil France Columbia Germany New Zealand US Spain Australia UK Netherlands 4

5 Trends over time Australian Security Concern Levels Unisys Security Index TM (June 6 - May 14) Australian Security Concern Levels Unisys Security Index TM (June 6 - May 14) Unisys Security Index National Financial Internet Personal Charts 1 and 2: Index trends over time 5

6 Results Top-line results are expressed in the following graphs with comparisons to previous results. Level of National Security concern over time June 6 May % of Australians or an estimated 5.6 million people are very or extremely concerned about Australia s national security in relation to war or terrorism National security in relation to war/terrorism Jun-6 Aug-7 May-8 Apr-9 Apr-1 May-11 May-12 May-13 May-14 Concern for this issue has fallen significantly since May 13, down 12 percentage points. 1 5 Not concerned Somewhat concerned Very concerned Extremely concerned Chart 3: Concern towards Australia s national security in relation to war/terrorism % of Australians or an estimated 4.4 million people are very or extremely concerned about a serious health epidemic occurring in Australia 47 Serious health epidemic 28 Not concerned Somewhat concerned Very concerned Extremely concerned 9 This issue saw the biggest change in concern, falling percentage points since May 13 Jun-6 Aug-7 May-8 Apr-9 Apr-1 May-11 May-12 May-13 May-14 Chart 4: Concern towards a serious health epidemic occurring in Australia 6

7 Level of Financial Security concern over time June 6 May % of Australians or an estimated 9 million people are very or extremely concerned about other people obtaining their credit card/debit card details Other people obtaining and using credit/debit card details Concern for this data security issue has fallen 9 percentage points since May 13, but it is still one of the top 2 areas of concern for Australians Jun-6 Aug-7 May-8 Apr-9 Apr-1 May-11 May-12 May-13 May-14 Not concerned Somewhat concerned Very concerned Extremely concerned Chart 5: Concern towards other people obtaining and/or using credit and or/debit card 6 23% of Australians or an estimated 4 million people are very or extremely concerned about their ability to meet essential financial obligations 55 Ability to meet financial obligations Australians concern for their ability to meet their financial obligations has fallen 1 percentage points since May Not concerned Somewhat concerned Very concerned Extremely concerned Jun-6 Aug-7 May-8 Apr-9 Apr-1 May-11 May-12 May-13 May-14 Chart 6: Concern towards ability to meet essential financial obligations 7

8 Level of Internet Security concern over time June 6 May 14 28% of Australians or an estimated 4.9 million people are very or extremely concerned about computer security in relation to viruses and unsolicited s Security in relation to viruses or unsolicited s 38 This concern amongst Australians has fallen 1 percentage points since May Not concerned Somewhat concerned Very concerned Extremely concerned 19 9 Jun-6 Aug-7 May-8 Apr-9 Apr-1 May-11 May-12 May-13 May-14 Chart 7: Concern towards computer security in relation to viruses/unsolicited s % of Australians or an estimated 5.1 million people are very or extremely concerned about the security of shopping and banking online Security when banking/shopping online Not concerned Somewhat concerned Very concerned Extremely concerned Jun-6 Aug-7 May-8 Apr-9 Apr-1 May-11 May-12 May-13 May-14 This is a significant decrease since last year with 2 million less people concerned about online security in 14. Chart 8: Concern towards security when shopping and/or banking online 8

9 Level of Personal Security concern over time June 6 May % of Australians or an estimated 9.2 million people are very or extremely concerned about unauthorised access to or misuse of their personal information Unauthorised access to/misuse of personal information Not concerned Somewhat concerned Very concerned Extremely concerned This is the biggest overall area of security concern for Australians, even though it has fallen 1 percentage points since 13. Jun-6 Aug-7 May-8 Apr-9 Apr-1 May-11 May-12 May-13 May-14 Chart 9: Concern towards the unauthorised access to/or misuse of personal information % of Australians or an estimated 2.6 million people are very or extremely concerned about their personal safety over the next six months Concern for overall personal safety over the next 6 months Australians are less concerned for their overall personal safety over the next 6 months than any other security issue measured Jun-6 Aug-7 May-8 Apr-9 Apr-1 May-11 May-12 May-13 May-14 Not concerned Somewhat concerned Very concerned Extremely concerned Chart 1: Concern towards overall personal safety over the next 6 months 9

10 State Comparison May 14 (point-in-time) The comparative ranking of the four areas of concern is fairly consistent across all states in Australia. All four security indices by state National Security Financial Security 6 Internet Security Personal Security NSW VIC QLD SA WA Chart 11: State comparison level of concern by indices Financial security is consistently the top area of concern for all states with Queensland recording the highest level of concern in this area. Personal security is the second highest concern across all states, overtaking national security in most states when compared to last year. Western Australia recorded the highest level of concern for personal security. Western Australia recorded the lowest level of concern about national security. 1

11 State breakdown New South Wales May 14 (point-in-time) Australians living in New South Wales are most concerned about financial and personal security NSW level of concern by indices National Security Financial Security Internet Security Personal Security Chart 12: New South Wales level of concern by indices New South Wales -percentage of population who are very or extremely concerned about the surveyed areas of security Serious health epidemic 33 War/terrorist attack 48 Credit/debit card fraud 21 Financial obligations Computer viruses /unsolicited s Shopping/banking online 49 Unauthorised access/misuse of personal information Personal safety Chart 13: New South Wales percentage of population who are very or extremely concerned about the surveyed areas of security 11

12 State breakdown Queensland May 14 (point-in-time) Australians living in Queensland are most concerned about financial followed by personal security. Queensland level of concern by indices National Security Financial Security Internet Security Personal Security Chart 14: Queensland level of concern by indices Queensland -percentage of population who are very or extremely concerned about the surveyed areas of security Personal safety Unauthorised access/misuse of personal information Shopping/banking online Computer viruses /unsolicited s Financial obligations Credit/debit card fraud War/terrorist attack Serious health epidemic Chart : Queensland percentage of population who are very or extremely concerned about the surveyed areas of security 12

13 State breakdown Victoria May 14 (point-in-time) Australians living in Victoria are most concerned about financial and personal security Victoria concern by indices National Security Financial Security Internet Security Personal Security Chart 16: Victoria level of concern by indices Victoria -percentage of population who are very or extremely concerned about the surveyed areas of security Personal safety Unauthorised access/misuse of personal information Shopping/banking online Computer viruses /unsolicited s Financial obligations Credit/debit card fraud War/terrorist attack Serious health epidemic Chart 17: Victoria - percentage of population who are very or extremely concerned about the surveyed areas of security 13

14 State breakdown South Australia May 14 (point-in-time) Australians living in South Australia are most concerned about financial and personal security. 125 South Australia concern by indices National Security Financial Security Internet Security Personal Security Chart 18: South Australia level of concern by indices South Australia -percentage of population who are very or extremely concerned about the surveyed areas of security Personal safety Unauthorised access/misuse of personal information Shopping/banking online Computer viruses /unsolicited s Financial obligations Credit/debit card fraud War/terrorist attack Serious health epidemic Chart 19: South Australia - percentage of population who are very or extremely concerned about the surveyed areas of security 14

15 State breakdown Western Australia May 14 (point-in-time) Australians living in Western Australia are most concerned about financial and personal security. Western Australia concern by indices National Security Financial Security Internet Security Personal Security Chart : Western Australia level of concern by indices Western Australia -percentage of population who are very or extremely concerned about the surveyed areas of security Personal safety Unauthorised access/misuse of personal information Shopping/banking online Computer viruses /unsolicited s Financial obligations Credit/debit card fraud War/terrorist attack Serious health epidemic Chart 21: Western Australia - percentage of population who are very or extremely concerned about the surveyed areas of security

16 Other key findings In May 14 the Australia Unisys Security Index stands at 16/3, down 23 points from the previous survey in May 13. Index results for each area of concern are: National Security Index 97 (down 31 from 128) Financial Security Index 117 (down 22 from 139) Internet Security Index 1 (down 23 from 123) Personal Security Index 19 (down from 124) Demographic findings against each issue National security in relation to war and terror Women are more concerned about this issue with 38% extremely or very concerned compared to 25% of men. National Security in relation to a serious health epidemic Household grocery buyers are more concerned about this issue with 28% extremely or very concerned compared to 18% of those who are not a household s grocery buyer. Other people obtaining/using credit card or debit card details Older Australians are more concerned about this issue, with 55% of those aged 5+ extremely or very concerned compared to 42% of those aged years. Ability to meet essential financial obligations Those with children under 18 in their household are more concerned about this issue with 32% extremely or very concerned compared to 18% of those without children under 18 in their household. Computer security in relation to viruses and unsolicited s Younger Australians are much less concerned about this issue with only 18% of those aged concerned about this issue compared to 34% of Australians aged and 31% of those aged 5+ years. Security of shopping or banking online Whether or not you have children under 18 years, are married or unmarried, or are in paid employment or not does not impact the response to this issue. Unauthorised access to/or misuse of personal information Older Australians are more worried about this issue with 57% of those aged 5+ extremely or very concerned compared to % of those aged years. Overall personal safety over the next 6 months Women are more worried about this issue with 18% extremely or very concerned compared to 12% of men. 16

17 About Unisys Security Index Unisys Security Index is a global study conducted to gauge the attitudes of consumers on a wide-range of security-related issues. Launched globally in October 7 and conducted bi-annually, it provides a statistically robust measure of concerns around four areas of security National, Financial, Internet and Personal. Conducted in Australia by market research firm Newspoll the Unisys Security Index provides a regular, statistically robust measure gauging levels of concern about various aspects of security. The survey, on which the latest results are based, was conducted nationally March 14 by Newspoll using a nationally representative sample of 1,1 respondents aged 18 years and over. All results have been post-weighted to Australian Bureau of Statistics data. Globally the study consists of native-language surveys across twelve countries Australia, Brazil, Colombia, France, Germany, Malaysia, Mexico, the Netherlands, New Zealand, Spain, the United Kingdom and the United States and provides an overall rating out of 3. For more information, please visit: Contact Information Media Requests Julian Brophy, Perception Partners ph: or julian@perceptionpartners.com.au Claire Hosegood, Unisys ph: claire.hosegood@au.unisys.com Briefing Requests Alison Chu, Unisys alison.chu@au.unisys.com 17