Q1 Why did you visit this pharmacy today?

Transcription

1 CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q1 Why did you visit this pharmacy today? Answered: 15 Skipped: To collect a prescription... To collect a prescription... To collect a prescription... For some other reason (plea... % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Answer Choices To collect a prescription for yourself To collect a prescription for someone else To collect a prescription for you and someone else For some other reason (please specify the reason below) Responses 69.33% % 35 4.% % 5 Total 15 1 / 18

2 CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q2 If you collected a prescription today, did you? Answered: 144 Skipped: 6 Collect straight away Wait in the pharmacy Come back later % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Answer Choices Collect straight away Wait in the pharmacy Come back later Responses 28.47% % % 9 Total / 18

3 CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q3 How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required? Answered: 148 Skipped: 2 Not at all satisfied Not very satisfied Fairly satisfied Very Satisfied % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Answer Choices Not at all satisfied Not very satisfied Fairly satisfied Very Satisfied Responses 2.3% % % % 114 Total / 18

4 CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q4 During any visits to Manning Pharmacy, how would you rate the following? Please tick one box for each aspect of the pharmacy listed: Answered: 146 Skipped: 4 Cleanliness of the pharmacy Comfort and convenience... Having the items you... Offering a clear and we... 4 / 18

5 CPPQ Manning Pharmacy Patient Questionnaire 216/17 clear and we... How long you have to wait... A private area available wh... % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Very poor Fairly poor Fairly good Very good Don t know Very poor Fairly poor Fairly good Very good Don t know Total Cleanliness of the pharmacy.68% % % Comfort and convenience of the waiting areas (e.g. seating or standing room).68% % % 17.68% Having the items you required in stock.68% % % % % Offering a clear and well organised layout.69% % % How long you have to wait to be served.69% 1.69% % % 12.69% A private area available where you could speak without being overheard, if required.69% % % % / 18

6 CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q5 Again, Concerning any visits to this pharmacy, how would you rate the pharmacist and the other staff who work there? Please tick one box for each aspect of the service listed: Answered: 146 Skipped: 4 Polite and taking the t... Answering any queries you... Service you received fro... 6 / 18

7 CPPQ Manning Pharmacy Patient Questionnaire 216/17 Service you received fro... Providing an efficient... Staff overall % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Very poor Fairly poor Fairly good Very good Don t know Very poor Fairly poor Fairly good Very good Don t know Total Polite and taking the time to listen to what you want 1.37% % % Answering any queries you may have 2.7% % % Service you received from the pharmacist 1.37% % % Service you received from the other pharmacy staff 3.42% % 14.68% Providing an efficient service.68% % % % / 18

8 CPPQ Manning Pharmacy Patient Questionnaire 216/17 Staff overall 1.38% % % / 18

9 CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q6 Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services? Answered: 144 Skipped: 6 Advice on a current heal... General advice on leading a... Disposing of medicines yo... Advice on health servi... 9 / 18

10 CPPQ Manning Pharmacy Patient Questionnaire 216/17 % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Not at all well Not very well Fairly well Very well Never Used Not at all well Not very well Fairly well Very well Never Used Total Advice on a current health problem or a longer term health condition 6.25% % % General advice on leading a more healthy lifestyle 5.63% % % Disposing of medicines you no longer need.71% % % % Advice on health services or information available elsewhere 2.86% % % / 18

11 CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q7 Have you ever been given advice about any of the following by the pharmacist or pharmacy staff? Answered: 143 Skipped: 7 Stopping smoking Healthy eating Physical exercise % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Yes No Yes No Total Stopping smoking Healthy eating Physical exercise 2.8% % % % % % / 18

12 CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q8 Which of the following best describes how you use Gibson Pharmacy? Answered: 141 Skipped: 9 It is my pharmacy of... This is one of several... This pharmacy was just... % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Answer Choices It is my pharmacy of choice This is one of several pharmacies that I use when I need to This pharmacy was just convenient for you today Responses 87.23% % % 9 Total / 18

13 CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q9 Finally, taking everything into account - the staff, the shop and the service provided - how would you rate Gibson Pharmacy? Answered: 142 Skipped: 8 Poor Fair Good Very Good Excellent % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Answer Choices Poor Fair Good Very Good Excellent Responses 1.41% % % % 69 Total / 18

14 CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q1 If you have any comments or feedback about this pharmacy how it and could be improved, please write them in here: Answered: 3 Skipped: / 18

15 CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q11 Confidentiality and Data Protection Assurance Answered: 141 Skipped: 9 Do you feel your... Do you trust this pharmac... % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Yes No Yes No Total Do you feel your confidentiality is respected? Do you trust this pharmacy to hold your personal information securely? 97.16% % % % / 18

16 CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q12 How old are you? Answered: 138 Skipped: % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Answer Choices Responses.72% % % % % % % 54 Total / 18

17 CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q13 Are you Answered: 137 Skipped: 13 Male Female % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Answer Choices Male Female Responses 39.42% % 83 Total / 18

18 CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q14 Which of the following apply to you: Answered: 139 Skipped: 11 You have, or care for,... You are a carer for... Neither % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Answer Choices You have, or care for, children under 16 You are a carer for someone with a longstanding illness or infirmity Neither Responses 14.39% % % 95 Total / 18