The Tech-Enabled Provider Organization: The 2017 OPEN MINDS Health & Human Services Technology Survey

Transcription

1 The Tech-Enabled Provider Organization: The 2017 OPEN MINDS Health & Human Services Technology Survey November Lincoln Street, Gettysburg, Pennsylvania Phone: info@openminds.com

2 Specialty Provider Organization Adoption Of Technologies To Support Value-Based Reimbursement- Large vs. Small Organizations In 2017 Technology Adoption By Organization Size, %, % Less Than $25 Million Greater Than $25 Million 84% 80% 75% 70% 60% 50% 40% 30% 23% 34% 31% 26% 29% 48% 51% 41% 20% 10% 0% Clinical decision support technology Population segmentation/risk stratification/population analytics Health information exchange Referral database/referral tracking Electronic health record (EHR) 2

3 Specialty Provider Organization Adoption of Consumer Tracking Technologies- Large vs. small organizations in 2017 Technology Adoption By Organization Size, %, % 45% 40% 35% 30% 25% 20% Less Than $25 Million 36% 20% 21% 20% Greater Than $25 Million 33% 31% 27% 44% 15% 10% 5% 0% 3

4 Specialty Provider Organization Adoption of Telehealth, 2016 To 2017 Less Than $25 Million In Revenue, More Than $25 Million In Revenue % 30% 33% 50% 45% 40% 44% 25% 35% 20% 30% 25% 15% 10% 10% 20% 15% 15% 10% 5% 5% 0% 0% Telehealth Telehealth 4

5 Survey Methodology & Survey Response Demographics

6 The Majority Of Survey Respondents Provide Mental Health Services Survey Respondents By Primary Market, 2017, % Mental Health Services Addictions treatment services Disability supports and long term care services Social services Children & family services Social services 1 37% 17% 15% 15% 11% 5% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 6

7 58% Of Survey Respondents Have More Than 100 Employees Survey Respondents By Number Of Employees, 2017, % Less than 50 employees employees employees employees employees 1,000+ employees % 13% 19% 20% 10% 9% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 7

8 About Half Of Survey Respondents Have Revenue Below $10 Million Survey Respondents By Organizational Revenue, 2017, % Less than $999,999 $1,000,000-$4,999,999 $5,000,000-$9,999,999 $10,000,000-$24,999,999 $25,000,000-$49,999,999 Greater than $50,000,000 11% 21% 15% 22% 15% 17% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 8 Median Revenue Was $13 Million

9 The Majority Of Survey Respondents, 79%, Were From Non-Profit Organizations Survey Respondents By Profit Status, 2017, % Not-For-Profit For-Profit Other 79% 19% 2% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 9

10 Methodology A total of 5,000 health and human services executives were surveyed by OPEN MINDS between August 2017 and October The survey was ed to recipients at the beginning and the middle of each month data was collected. Follow-up phone calls were conducted to organizations that did not respond via . Respondents were asked a series of 5 questions and sub-questions. A total of 200 health and human services organizations completed the survey, and 193 organizations were included in the final survey results. 10

11 Survey Questions 1. How many full-time employees does your organization devote to information technology functions? a. 1 or fewer b. 2 c. 3 d. 4 e. 5 f g How many total full-time employees does your organization employ? a. 1-9 employees b employees c employees d employees e employees f. 250 employees-499 employees g employees h. 1,000+ employees 11

12 Survey Questions 3. What is your organization s estimated annual information technology budget (including hardware, software, networks, IT consultation services, outsourced projects/functionality, and IT staff)? 4. What is your organization's estimated annual revenue? a. Up to $25,000 b. $25,001 - $50,000 c. $50,001 - $100,000 d. $100,001 - $300,000 e. $300,001 - $500,000 f. $500,000 - $1 Million g. $1 Million - $3 Million h. Over $3 Million 12

13 Survey Questions Continued 5. Please fill out the following chart on the use of technology innovations at your provider organization: Innovation Implemented In Process Under Consideration Not Considering Electronic health record (EHR) Health information exchange Referral database/referral tracking Population segmentation/risk stratification/population analytics Clinical decision support technology Tech-enabled consumer outreach/engagement tools (webbased, mobile apps, etc.) Consumer health portal Telehealth Remote monitoring 13