Managed Care Organizational Self- Assessment: Aggregate Results
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1 Managed Care Organizational Self- Assessment: Aggregate Results November 29 th 2018 NY Alliance Leadership Conference The Managed Care Community of Practice is a project of the New York Alliance for Inclusion & Innovation in partnership with the following organizations 1
2 Presentation Overview I. Managed Care Organizational Self-Assessment Aggregate Results II. Agency Benchmark Report III. Upcoming Events 2
3 Managed Care Organizational Self- Assessment Aggregate Results 3
4 Managed Care Organizational Self- Assessment This Managed Care Organizational Self- Assessment is designed to provide organizations with 11 domains of processes, practices and change management activities needed to effectively prepare for and function during the early stages of a business relationship with a Managed Care organization. The self-assessment tool offers a snapshot of the organization s current level of readiness as well as an assessment of the need for technical assistance. This tool may be helpful as a planning resource to guide organizations in their preparation and decision making activities. 4
5 Important Information to Know Each agency submitted a survey based on selfreport The benchmarking tool is based on scores relative to agencies that completed the assessment. Agencies that have not submitted the assessment may differ in significant ways. 20 agencies reported that this survey did not apply to their contexts. 5
6 Demographic Information 241 completed Managed Care Organizational Self-Assessments were included in analysis The agencies who responded (n=241) were distributed across 13 different regions in New York State. Of these, 134 (55.6%) were already holding contracts with one or more Managed Care Organizations. Only 13 agencies (5.4%) reported that more than 50% of their reimbursement came from Managed Care. 6
7 MC OSA Domain Scores DOMAIN N POSSIBLE RANGE MEAN Understanding MCO MCO Contracting Communication IT Systems* UM Practices Member Services Interface with other providers Quality Management Finance & Billing Access Requirements Data Evaluation * reflects a lower N because 55 agencies did not have an EHR/ EMR IT system. 7
8 Domain Scores: NYC vs. Rest Of State DOMAIN N NYC MEAN N ROS MEAN Understanding MCO MCO Contracting Communication* IT Systems UM Practices* Member Services Interface with other providers Quality Management Finance & Billing* Access Requirements* Data Evaluation reflects a lower N because 55 agencies did not have an EHR/ EMR IT system. * marks statistically significant difference 8
9 IT Systems IT Systems Capacity Currently uses an EHR Currently do not use an EHR/EMR Capable of billing multiple MCOs via EHR Currently bills MCOs in EHR N % % 55 23% % 75 31% 9
10 Reported Capacity of EHR/EMR Systems 10
11 Percentage of Reimbursement from Managed Care Plans Reimbursement Number Percent Less than 10% % % % More than 75% Unsure
12 Client Insurance/Coverage Client Insurance Type Range Mean Percentages (SD) Medicaid only (FFS) (34.8) Medicaid & Medicare (25.5) Medicaid Managed (18.7) Care Third party (15.0) Commercial Insurance (8.8) Self-Pay (9.39 Medicare Only (8.7) Medicare Managed Care (1.1) 12
13 Verification of Eligibility E Paces Calling MCO Other Batch Upload Do not verify Verifone
14 Feedback on Concerns Reasons for Concern N % Billing % Staff/other resources % Financial Viability % Quality of services % Data Collection/ Outcome % Measures Lack of experience/ % information Training/Educational Support % IT/Software % EHR and systems % Cultural shift % 14
15 Benchmark Report 18
16 Regional Learning Collaboratives ACTIVITY Regional Learning Collaborative: Rochester Regional Learning Collaborative: Albany Regional Learning Collaborative: NYC DATE December 10 th December 11 th December 14 th Register today at 16
17 Questions & Discussion us at 17
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