Kraft Foods v6.2 Upgrade. August 15, 2011
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1 Kraft Foods v6.2 Upgrade August 15, 2011
2 Today s Agenda Kraft Foods Transportation Overview Brief History of OTM at Kraft Foods Kraft Foods Upgrade Process Costs and Benefits of Upgrade Review of Issues and Lessons Learned
3 Kraft Foods Transportation Overview $1 Billion Transportation Spend 925,000 Annual Shipments 25,811 Origin/Destination Pairings 60,191 Lane Carrier Combinations 5 Protection Classes (Dry, Refer, Protected, Conditioned, Frozen) Top 30 Carriers Service 73% of the Business 8 Private terminals 7 Dedicated fleets positioned 3
4 Kraft Foods Transportation Overview OTM ManagedTransactional Stats 2,500 orders shipping per day 1,925 shipments per day 5 Modes (TL, IM, LTL, Air, CPU) Average Daily Shipments by Mode TL CPU LTL IM AIR 4
5 Brief History of OTM at Kraft Purchased OTM OTM freight payment USA OTM transportation planning pilot (outbound USA) OTM XCR OTM Planning integratio n to SAP (R2C) Appt Scheduling & Carrier portal complete - 92 Other Kraft Systems to carrier portal OTM freight payment & planning for Canada OTM freight payment & planning for Brazil & NA Cadbury Hosted OTM CR solution Hosted CR solution moved to Kraft OTM production environment Completed OTM trans planning rollout (outbound USA) OTM appt. schedulin g manual pilot Carrier portal pilot OTM freight payment & planning for Russia (OXS) OTM v6.2 upgrade, convert to Linux OTM FTI for US/Canada Aug Jan Aug Jan Sept April 2008 June Aug Jan 2009 Mar June 2009 May 2010 June 2010 July 2010 June 2011 Oct 2011 Nov 2011
6 Brief History of OTM at Kraft Purchased OTM in August 2005 Freight Payment Implemented in 2006 Match & Pay from OTM and other source systems invoices per day Exception based - 84% no-touch invoice processing Cooperative Routing Implemented 2006 (CR) and 2008 (XCR) Achieving savings around 11% per lane on a loop with the tool. 6
7 Brief History of OTM at Kraft Order Management and Planning Implemented in Spring of 2008 Outbound, Finished Goods 182 facilities centrally planned Dock/Appointment Scheduling and Carrier Portal Implemented in Summer of facilities performing dock scheduling 7
8 Brief History of OTM at Kraft Current Functionality in Use Order Management Shipment Planning and Execution Capacity Limit, Commitment and Allocation (SPA) Spot Bid Cooperative Routing and XCR Freight Pay (Shipments As Work, Invoices, and Vouchers) FTI (target go live end of 2011) OTM manages transportation for following countries US, Canada, and Russia finished good shipments Brazil will be live by end of the year Plans for remaining of Latin America to start in
9 Kraft Foods Upgrade Process Upgrade Process Hardware Procurement OTM Installation Configuration Changes OMD Changes Custom Style Sheet Changes Regression Testing and Issue Resolution v6.2.0 and v6.2.1 Over 1300 regression tests Go Live Preparation Go Live 9
10 Kraft Foods Upgrade Process New Hardware Web, App, and DB servers From Windows 32 bit to Linux OS 64 bit Additional CPUs Additional Memory OTM Environment Linux Web Physical Server (3) 16 GB memory 37 GB OS Disk 200 GB Data Disk 2x73 GB (raid 1) 2 quad core CPUs Apache/Tomcat Linux Application Physical Server (3) 32 GB memory 37 GB OS Disk 200 GB Data Disk 2x73 GB (raid 1) 2 quad core CPUs BEA Weblogic PCMiler (Mileage Application) HP-UX Database Server (1) 64 GB memory 37 GB OS Disk 146 GB Data Disk 2x73 GB (raid 1) Up to 4 dual core CPUs
11 Kraft Foods Upgrade Process Project Schedule Project Start Mid December Original Go Live Mid April Non OTM issues led to go live delay Actual Go Live June 10, 2011 DB Creation and Migration - 32 hours 1 month of active go live support 11
12 Costs of Upgrade New Hardware Project Duration 6 plus months Project Team Kraft IS Project Manager, Sys Admin, Integration Developer, and DBA Kraft COE Project Sponsor, Project Manager, Support Specialist Functional Consultants (2) Additional Go Live Support Kraft IS (4) Kraft COE (5) Unplanned Downtime and Performance Issues 12
13 Benefits of Upgrade New Improved Hardware Utilizing Linux operating system and 64 bit More CPUs and memory Better Performance Integration and agent processing times have improved Use of SAP confirmed inventory values instead of ordered More opportunities for shipment consolidation V6.2 necessary for future Kraft Foods Transportation roadmap Latin America implementations FTI 13
14 Review of Issues Testing Issues: Shipment Planning Performance Tender Malformed XML Unable to add order to existing shipment Saved Queries need to be a single, no carriage returns Go Live Issues: OTM Database user setup Convert Order Releases Primary Thin Pool Oracle Database Performance Dock Scheduling 14
15 Review of Lessons Learned Downtime and System Integration Understand how downtime impacts integration with other systems Change Management and Communication Prepare team to get logs, thread dumps, etc. Identify queries to confirm OTM is working properly Confirm integration is working Give Oracle Support a Heads Up on Go Live Date 15
16 16 Questions?
17 Performance Tuning / Patches Shipment Planning Performance Property glog.cache.reaccessorialcache.capacity=5000 Primary Thin Pool Connections Set connections to 150 Direct SQL Update Agent Action Use Parse SQL For Refresh to refresh cache Input simple query in Select SQL For Cache Refresh Oracle DB patches Oracle DB Version upgrading to plus a few patches ( ) Allocated memory increased to 16gb Shared Pool Flush, db script 17 Dock Scheduling Patches , , , , , , and
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