Canadian Life Insurance Industry

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1 Canadian Life Insurance Industry Edward Kohlberg, CPA, FLMI, CLU Associate Director Anthony McSwieney Senior Financial Analyst A.M. Best Annual Insurance Market Briefing Canada September 5, 2018

2 Canadian Life Market Segment Outlook Is Stable Outlook is stable, but remains cautious Rating outlook reflects limited rating actions Company specific results remain key to rating actions Does not preclude positive or negative rating actions 2

3 Benchmarking Balance Sheet Strength Strongest CRT-1 a+/a 14% 23% Very Strong Strong Adequate a-/bbb+ Strongest Very Strong Strong Weak Very Weak a/a- bbb+/bbb/bbb- bb+/bb/bb- b+ and below 63% 3

4 Benchmarking Operating Performance Assessment Notches 5% Very Strong +2 Strong +1 Adequate 0 Marginal -1 36% 59% Strong Adequate Marginal Weak -2 Very Weak -3 4

5 Benchmarking Business Profile Assessment Notches 4% 9% Very Favorable +2 Favorable +1 Neutral 0 Limited -1 64% 23% Very Favorable Favorable Neutral Limited Very Limited -2 5

6 Benchmarking ERM Assessment Notches 5% 4% Very Strong +1 Appropriate 0 Marginal -1 Weak -2 Very Weak -3/4 91% Very Strong Appropriate Marginal 6

7 CAD Billions Pretax Earnings Source: A.M. Best data and research 7

8 Industry Trends: Direct Premiums Written 90 Canada and United States only CAD Billions Source: A.M. Best data and research Life Annuity A&S Participating Other 8

9 DPW Geographic Diversification 100 % Canada U.S. Europe Asia/Other Source: A.M. Best data and research 9

10 CAD Billions Mutual Fund Deposits by Geographical Distribution Canada U.S. Other Source: A.M. Best data and research 10

11 Regulatory LICAT IFRS 17 11

12 Innovation A.M. Best Survey: Part of Business Model in Need of Update A.M. Best Survey: Needed Technology Improvement Underwriting, 10.0% Improving the customer (and agent) experience 33.3 Product Innovation 18.0% Legacy administrative & claims systems 29.9 Customer Experience 26.5% Distribution 18.5% Data aggregation and data mining New business/underwriting systems Data Mining and Technology 27.0% Risk management/ compliance Source: A.M. Best data and research 12

13 Interest Rate and Macro Concerns Bank of Canada increased overnight rate in July basis points to 1.5% Rate was.75% this time last year Forecast up to 2.25% in early Year may go up to 3.0% in 2019 Economic uncertainty in Canada Low household ownership of life insurance High Household debt Can it derail the economy? 13

14 % 10-Yr Government Bond Yield /1/2008 1/1/2009 1/1/2010 1/1/2011 1/1/2012 1/1/2013 1/1/2014 1/1/2015 1/1/2016 1/1/2017 1/1/2018 Source: Bank of Canada 14

15 FX Rate CAD/USD CAD/Euro CAD/GBP

16 Toronto Composite Index (CAD) TSX vs. S&P 500: 1 Year Performance S&P 500 (USD) TSX Composite Index S&P Index Source: Bank of Canada 16

17 Invested Assets (CAD Billions) Investment Income 1, Investment Income (CAD Billions) Invested Assets Interest, Dividends & Income Invest. Income Excluding Derivatives 0 Source: A.M. Best data and research 17

18 Canadian Life Companies Investments Distribution of Invested Assets (%) Category Bonds Total Stock Mortgage Loans Real Estate Policy Loans Cash & Short-term Derivatives Other Invested Assets Total Source: A.M. Best data and research 18

19 Bond Segmentation Canadian Life Bond Portfolio Distribution Portfolio Components Government Municipal, Public Authority, Schools Corporate Public Corporate Private Total Portfolio Components Government 150,726, ,790, ,338, ,634, ,389,285 Municipal, Public Authority, Schools 20,372,922 25,854,965 28,774,003 34,663,432 38,026,288 Corporate Public 182,099, ,576, ,885, ,158, ,457,991 Corporate Private 65,006,522 74,773,331 83,957,924 84,079,100 93,141,265 Total 418,205, ,995, ,956, ,535, ,014,829 Source: A.M. Best data and research 19

20 Corporate Segmentation Sector/Country Energy Basic Materials Industrial Consumer Cyclical Consumer Non-Cyclical Diversified/(Health Care) Financial Technology Communications Utilities Other Total All Sectors Canada United States Other Total Source: A.M. Best data and research 20

21 Survey Question What areas are crucial to L/A success over the next 2 years? Improving product distribution 17.2 Upgrading information systems Improving the customer experience Reducing administrative costs Innovative product development Upgrading analytic / predictive analysis capabilities Improving underwriting effectiveness Enterprise risk management strategy Mergers / Acquisitions International expansion Source: A.M. Best data and research % 21

22 Audience Polling Question: 2018 Review Preview U.S. What do you view as the biggest opportunity for the industry? Retirement Income Solutions Pension Risk Transfer Direct to Consumer Channel Technology: Data Analytics/Predictive Modeling Other 22

23 Biggest Challenges for the Industry Capital Management Aging Distribution Low Interest Rates Regulatory Changes Outdated Business Model Need For Innovation and Technology Improvements Longevity Exposure Cyber Risk 23

24 Q&A 24

25 AM Best Company, Inc. (AMB) and/or its licensors and affiliates. All rights reserved. ALL INFORMATION CONTAINED HEREIN IS PROTECTED BY COPYRIGHT LAW AND NONE OF SUCH INFORMATION MAY BE COPIED OR OTHERWISE REPRODUCED, REPACKAGED, FURTHER TRANSMITTED, TRANSFERRED, DISSEMINATED, REDISTRIBUTED OR RESOLD, OR STORED FOR SUBSEQUENT USE FOR ANY SUCH PURPOSE, IN WHOLE OR IN PART, IN ANY FORM OR MANNER OR BY ANY MEANS WHATSOEVER, BY ANY PERSON WITHOUT AMB s PRIOR WRITTEN CONSENT. All information contained herein is obtained by AMB from sources believed by it to be accurate and reliable. AMB does not audit or otherwise independently verify the accuracy or reliability of information received or otherwise used and therefore all information contained herein is provided AS IS without warranty of any kind. Under no circumstances shall AMB have any liability to any person or entity for (a) any loss or damage in whole or in part caused by, resulting from, or relating to, any error (negligent or otherwise) or other circumstance or contingency within or outside the control of AMB or any of its directors, officers, employees or agents in connection with the procurement, collection, compilation, analysis, interpretation, communication, publication or delivery of any such information, or (b) any direct, indirect, special, consequential, compensatory or incidental damages whatsoever (including without limitation, lost profits), even if AMB is advised in advance of the possibility of such damages, resulting from the use of or inability to use, any such information. The credit ratings, financial reporting analysis, projections, and other observations, if any, constituting part of the information contained herein are, and must be construed solely as, statements of opinion and not statements of fact or recommendations to purchase, sell or hold any securities, insurance policies, contracts or any other financial obligations, nor does it address the suitability of any particular financial obligation for a specific purpose or purchaser. Credit risk is the risk that an entity may not meet its contractual, financial obligations as they come due. Credit ratings do not address any other risk, including but not limited to, liquidity risk, market value risk or price volatility of rated securities. AMB is not an investment advisor and does not offer consulting or advisory services, nor does the company or its rating analysts offer any form of structuring or financial advice. NO WARRANTY, EXPRESS OR IMPLIED, AS TO THE ACCURACY, TIMELINESS, COMPLETENESS, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OF ANY SUCH RATING OR OTHER OPINION OR INFORMATION IS GIVEN OR MADE BY AMB IN ANY FORM OR MANNER WHATSOEVER. Each credit rating or other opinion must be weighed solely as one factor in any investment or purchasing decision made by or on behalf of any user of the information contained herein, and each such user must accordingly make its own study and evaluation of each security or other financial obligation and of each issuer and guarantor of, and each provider of credit support for, each security or other financial obligation that it may consider purchasing, holding or selling. 25

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