FAQ s for Fresh Online Investment.

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Tamsin Thompson
6 years ago
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1 FAQ s for Fresh Online Investment. 1. How do I make the online fresh purchase process completely paperless? Subject to the following conditions fresh purchase process can be completely paperless: a) Bank must be eligible for internet banking transactions (list of eligible banks available in the drop down) b) All applicants, including Guardian in case of minor applicant, must be KYC-KRA compliant. c) Cheque/ passbook/ bank statement image must be uploaded during the application process. d) Online payment must be successful. 2. What are the modes of payments available for fresh purchase? Net banking (list of eligible banks available in the drop down) 3. What if the Investor is not KYC compliant? Or the KYC was done before 1st Jan 2012 without IPV? On entering the PAN no. the system shall display the KYC Compliance status as Not done. Investor cannot make an online application. However, he can pre-fill the online application form and the KYC application form for all the applicants, take a print-out of the same and submit it after affixing signature, photograph/s (on KYC form) accompanied with the cheque towards subscription, at any of the official points of acceptance. 4. Will the address mentioned in the application be overwritten by the KYC address details? Yes, the address mentioned by the investor in the application form would be overwritten with the address as available in the KYC records, during the data exchange that would happen with the KRA at EOD. 5. What would be the recourse, if investors signature/s are not available in the KRA records or is not made available in the reverse feed or is not clear? If investor s signature/s are not available in the KRA records or is not made available in the reverse feed or is not clear or is not in an uploadable format, the registrars would send an intimation to the investor to submit the signature/s in physical along with the specified format of the signature updation form. Investor is required to submit/ courier the completed form duly attested from his bankers, at the CAMS Chennai address mentioned hereunder. It is important to prominently mention the online application no. on the top of the signature updation form.

2 Alternatively, investor can take a print-out of the pre-filled application form mailed on their Registered id upon successful submission of the online application. They are required to affix the signatures of all the applicants in the respective space in the form and send the signed form along with the copy of the PAN card of all applicants at the following CAMS Chennai address: M/s. Computer Age Management Services Pvt. Ltd., Alternatively, till receipt of the form at CAMS office in Chennai and updation of the same in RTA records, the folio will be freeze for any financial transactions. 6. By when, the signature attestation needs to be submitted? The signatures need to be provided as the earliest possible. However, there is no time limit defined and compulsory redemption will not apply for such cases. Folio and Units will be locked for Transactions. 7. Which are the eligible categories for making online Fresh Investments? Online Fresh Purchases can be made only by Resident Individuals including minors through guardian. Non-Individuals (Corporate, partnership firms, Trust, Societies, AOP, and BOI), HUF, Sole proprietors & Non-Resident investors (NRIs) cannot make Fresh Online Purchases. Additionally, all applicants (including guardian) have to be KYC-KRA certified. 8. What are the available modes of holdings for fresh purchase? Sole/ single, anyone or survivor, either or survivor. 9. What are the documents required to uploaded, while transacting for online fresh purchase? Scanned image of the self-attested cancelled cheque/passbook/bank statement, Proof of relationship for guardian (if applicant is a minor) Note: - File format to upload are TIFF, JPG, PNG image file with maximum file size can be 3 MB for each document. 10. What are the timelines for submitting / sending the supporting documents in physical, if the same were not uploaded while online form-filling?

3 Investors must send the physical documents (cheque copy / relationship proof) along with the copy of the online application form within 30 calendar days, only to the following address: M/s. Computer Age Management Services Pvt. Ltd., 11. What if the Investor does not have the scan image of documents handy with him? Investors will have the following options He can pre-fill all details and click on save and exit button. The pre-filled application form will be ed to the id mentioned in the application form. As and when the documents become available, he can retrieve the form and continue with the application process by uploading the documents and proceeding for online payment. However, this has to be completed within 7 days before expiry of the link in the er. He can opt to send the cheque image and other documents by post and proceed with online payment and completion of the application process. However, he must ensure to send the documents within 30 calendar days from the date of the application. He can opt for offline application and send physical documents, through post / courier at the specified address mentioned on the application form, along with the cheque and applicable documents. 12. What will be the validity of the link, if the investor opted for the save & exit option, for uploading the documents? The link will be valid only for 7 days, post which investors will be required to repeat the process. 13. Can documents be uploaded later? Yes, in case documents are not available immediately, investor can click on save and exit button. An gets sent to the id mentioned in the form which contains an attachment. On clicking the attachment, investor lands on the web page which is prepopulated with the saved data. Investor can upload documents and proceed with the payment. Note that this is valid only for a period of 7 days. If the investor has opted for sending physical documents, the same needs to be submitted in physical along with the copy of the online application form to the following address within 30 calendar days.

4 M/s. Computer Age Management Services Pvt. Ltd., Alternatively, Investors can send scan images of the documents as an attachment on id or send the images of the document/s on our number Through WhatsApp. 14. When will folio no. get generated? If the Investor invests before the cut-off time, then assuming that investment is in non- Liquid Scheme and less than Rs. 2 lacs, the folio no will be created by EOD based on the applicable NAV for that transaction day. However, for investment in liquid scheme or for an amount is equal to or more than 2 lacs in non-liquid schemes, folio generation/ units creation will be dependent on the credit confirmation & reconciliation of clear funds in scheme account. 15. How would investors be intimated about folio creation & Units allotment? Account statement/ intimation would be sent to Investors regarding folio creation & units allotment. 16. When will investor get the account statement? Account statement would be sent to investors by subsequent to allotment of units. Also, monthly CAS will be sent. 17. Is it compulsory to create an online login at the initial stage while making the fresh investments? Creation of username is at the discretion of the investor and is not mandatory. He can create the USER ID at his own convenience, post units allotment. If he has an existing userid tagged to his PAN no. the new folio created during Online Fresh Purchase, can be subsequently mapped to this id. 18. Can the folio generated for the fresh purchase transaction be mapped to the existing username? Yes, the folio can mapped to the existing username post the units allotment in the folio. Username is created at PAN level and all folios where PAN of the first holder is same can be mapped to the username. 19. Will you send account statement for compulsory redemption cases?

5 Yes, post the redemption of the units, account statement would be sent to investors. 20. What if investor doesn t provide the documents within 30 days? Allotted Units would be auto-redeemed at the prevailing NAV with exit load, if any. Redemption proceeds would be credited to bank account from which the funds were sourced. i.e. the account from where the subscription payment was received. 21. What will happen with the folio, post the compulsory redemption, will it be archived? The folio will be treated like a normal folio & will remain active till it is archived as per policy, if there are no further transactions. 22. Where the money will go, in case of compulsory redemption? If Investor does not upload or provide proof of payment or where it is determined that the payment is recd from the third party, auto-redemption would be effected and the redemption amount would be credited to the source bank account (bank account from where the subscription payment was received) In case the source bank doesn t provide the account details, then the redemption payout will on hold, till the time investor provide the bank details. Investors will be intimated accordingly. 23. What will be the treatment if investor doesn t provide the bank account details and also we are unable to trace the account details of the source bank account? Investor will be intimated to submit the bank account details from which the subscription funds were paid. Redemption payout will on hold, till the time investor provides the bank details. Redemption amount would be processed only after receipt of bank account details. 24. Can an investor create multiple folios under the one Pan? Yes. Investor can create multiple folios for the same PAN. However, it is not advisable to maintain multiple folios since tracking becomes difficult. 25. What happens if an error occurs at the payment gateway, where money has been debited to investors account but investment confirmation is not received? In that case, units would be allotted post receiving credit confirmation & reconciliation of clear funds in our account. Investor will get NAV based on the terms of the allotment in the scheme invested in.

6 26. What if investor has uploaded incorrect image/ image of cancelled Cheque of any other bank than what he has mentioned in online application form? In such a case, CAMS will send an intimation to the investor to submit the correct proof of bank account (self attested cancelled cheque/passbook/bank statement). The payment proof needs to be sent in physical within 30 calendar days to:- M/s. Computer Age Management Services Pvt. Ltd. Alternatively, Investors can send scan images of the documents as an attachment on id onlineamc@idfc.com or send the images of the document/s on our number Through WhatsApp. 27. Why all banks are not available for the fresh purchase transaction? There are a few banks which do not provide investors bank account details which are required for tracing the third party payment transactions in compliance of the PMLA guidelines. Such banks have been excluded from the list of internet banks. 28. Can investors make payment through the debit card? No, investments through debit cards are not permitted for online fresh purchases. 29. What if the payment is made through the third party bank account, will there be a refund initiated or compulsory redemption? If the payment is made through the third party bank account and it is so determined during the due diligence process based on the image of the cheque uploaded during the investment process, the units would be auto-redeemed at applicable NAV with exit loads, if any. Similarly, if the status of third party payment could not be ascertained due to nonavailability of data or where there is a delay beyond 30 calendar days in receipt of required proof of payment, units would be auto-redeemed at applicable NAV with exit loads, if any and proceeds would be credited to the account from which the subscription funds were routed. As an exception to the above rule, in case of ELSS Fund where redemption cannot be processed due to the statutory lock-in period of 3 years, units allotment would be reversed and subscription amount would be refunded to the account from which the funds were routed.

7 30. When will units be cleared of all holds, post purchase? The units would be allotted post reconciliation of clear funds in the scheme account, based on credit confirmation, as per the applicable NAV. However, there would be 2 additional holds against the units- one for status of third party payments in accordance with PMLA guidelines and other for availability of signature/s in the data exchange with KRAs. Transactions would be permitted in the folio and in the concerned units only after clearance of all the above mentioned holds. Reconciliation hold would be tentatively cleared on T+ 3 rd day once reconciliation is completed. Signature hold would be cleared post data exchange with the KRA. Third party payment validation hold would be tentatively cleared on the T+1st day after Receipt of cheque image and reverse feed from the bankers. 31. Can investor opt for Demat mode, while making the fresh purchase transaction? No, the investor cannot opt to hold the units in Demat form. Units will be allotted only in physical form. 32. Can investors make additional purchase in to the folio created against the fresh purchase? The units would be allotted post reconciliation of clear funds in the scheme account, based on credit confirmation, as per the applicable NAV. However, there would be 2 additional holds against the units- one for status of third party payments in accordance with PMLA guidelines and other for availability of signature/s in the data exchange with KRAs. Transactions, including additional purchases, would be permitted in the folio only after clearance of all the above mentioned holds. 33. Is a nomination facility available for online fresh purchase? Investors have nomination facility available. If they indicate during the online application process that nomination is required, a nomination form would be ed to him. Investor is required to download, fill-up, sign and submit the completed nomination form to the nearest ISC/ point of acceptance. However, it is important to mention the online application number on the nomination form before submission.

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