IT IS MISSING IN MEXICO (TLT027)

Transcription

1 IT IS MISSING IN MEXICO (TLT027) Speakers: Luz Angela Fethers, Regional Insurance Manager, Cargill Inc. Alejandro Glaentzlin, Executive General Adjuster, Crawford Mexico

2 Objectives Understand the issues and challenges that companies face related to theft and misappropriation risks in Mexico. Identify the actions to take and the tools available to reduce and protect your company s goods and inventory in transit and in storage. Understand how to use the tools available to mitigate the theft and misappropriation risks in Mexico.

3 Content Cargill Case Issues Actions Taken Results Loss Control Mexico Current Conditions Current Conditions - Routes Current Conditions Targets/zones Loss Control Mitigation, Salvage, Subrogation/Recovery Appendix Challenges and Needs Inland Marine (Policy and Endorsements)

4 The Big Picture - Issues

5 Issues High frequency and severity of claims (>400 for >US$10MM) Inaccurate and isolated claims data (2009 to 2013) handled manually Unclear roles, responsibilities, process and controls Late report of claims and delays in their processing (>4 years) Difficult risk analysis, and unknown opportunities for loss control Negative impact on the financial results

6 Actions Taken and Results Reduced frequency and severity, and received indemnifications (>400 claims for >US$10MM.) Collected accurate, updated, and integrated data. Established roles and responsibilities of internal and external players. Identified the action plan, and reviewed the process and controls, including the implementation of the system (claims process: from >4 years to <6 months). Based on risk analysis and opportunities identified, implemented loss control Minimized the impact of losses on the financial results.

7 The Big Picture - Results

8 Loss Control Reviewed Trends and Opportunities Targets: isolated areas, slow speed routes, etc. Routes: implemented restrictions, identification of other options, etc. Process: review included mitigation, recovery and salvage activities. Training: based on responsibilities in the process. Theft in Trains and Trucks Improved security for loading/unloading operations Improved quality of hoppers seals Transferred risk to carriers Reviewed contracts and requirements to carriers (i.e. drivers training, etc.) Misappropriation (Storage) Review and improve controls and records in the warehouses Review and fulfill the requirements of the policy (i.e. inspections, records, controls, security, etc.) Maintain constant communication with areas involved.

9 Mexico - Current Conditions Location of most affected routes Critical areas on land routes 9

10 Mexico - Current Conditions Targets Food & Drinks Electronics Auto parts Alcohol & Tobacco Zones Slow areas, isolated areas. Federal Highway (Toll free) Make unscheduled stops according to road plan Overnight trips Single Trucks (Not travelling in convoy) 10

11 Loss Control Security measures Ensure appropriate contracts with carriers Require and verify legal status, solvency and background of the carrier Drivers with more than 5 years in the carrier company Route planning with pre-established stops for fuel load and food. Avoid travel on federal highways. Only travel on toll roads. Do not travel at night Using GPS in cabin and trailer Trucks in proper operating condition Trucks with visible security measures Traveling in convoy 11

12 Mitigation, Salvage, Recoveries Mitigation The Insured must take all necessary actions to mitigate the loss (Policy requirement). Immediately give notice to their base and control authorities (MP). Give notice to the appropriate authorities (MP), Confirm notice and prove the ownership of the goods (legal representative) Request safeguard of the goods to the authorities. Salvage Safeguard affected goods (I.E Grains be sold); (Avoid abandonment as it is excluded in the policy) Salvage template agreed with the insurer (filled by adjuster and signed by insured s legal representative). Rapiña an accident occurs and nearby villagers take the goods (Double deductible could apply). Subrogation/Recoveries Submit formal claim against the carrier, prescription 6 months, Civil Code and Commercial Code. By law: 15 X (MX$ ) X Ton. If weight <200Kg, 3 X (MX$ 73.04). Amount deducted from insured s compensation. 12

13 It is Missing in Mexico Q & A Appendix Thanks! 13

14 Challenges and Needs To reduce the frequency and severity of claims, and be indemnified (>400 claims for >US$10 MM) To have integrated, updated and accurate data from various stakeholders Insured, Carriers, Adjusters, Insurers, Brokers, Reinsurers, etc. To establish roles and responsibilities of internal and external areas involved Internal: Insurance, Security, Finance, Operations, Logistics, etc. External: Carriers, Adjusters, Insurers, Broker, Reinsurers, etc. To review, improve and document the process Process and implementation of the system, coordination, communication, training, controls, etc. To analyze the risks and implement loss control To minimize the impact of losses in the financial results.

15 Inland Marine Basic Coverage Policy Coverage Transit Ordinary Risks (ROT) Fire, Lightning, explosion Bridges breakdown Collision Fall of aircraft Endorsements Robbery packs entirely (violence footprint,covers nondelivery) Partial Robbery Water damage (Requires proper packaging) Break, crack, bend (does not cover surface damage) Civil commotion, Riots Oxidation 15