TERMS AND CONDITIONS

Transcription

1 TERMS AND CONDITIONS TRAVEL DOCUMENTS Each traveler is responsible for obtaining and carrying a valid passport and any other documents required by Italian government regulations. Non-US and non-eu residents may require special travel documents to travel to Italy. Check with your local embassy or consulate. INSURANCE Travel insurance is available and strongly recommended. Please ask us for travel insurance information. NOTICE OF NON-RECEIPT OF SERVICE VOUCHERS If the requested vouchers have not arrived prior to your departure date, it is your responsibility to contact us at least two full business day BEFORE your departure from your home country, so that the necessary information can be resent [our offices are open Monday-Friday 9am-5pm US Central Time]. Failure to contact us to allow re-sending will result in loss of your reservation and/or tickets for which we will not be responsible. REFUNDS Refund policy varies according to the type of service provided -- please read the individual department policies below. PRICE FLUCTUATION Prices are subject to change without notice as a result of currency exchange rate fluctuations, which may affect the prices of transportation, hotels, or other services. INDIVIDUAL DEPARTMENT POLICIES CUSTOMIZED ITINERARIES 1. CONDITIONS TraveLuxSpa Italia. acts as an agent for carefully selected service providers, all of which are independently owned and managed. TraveLuxSpa Italia. shall not become liable for any personal injury, property damage, accident, delay, inconvenience, change in service(s) or rate(s) (due to exchange rate or service provider decision), or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the service provider(s). The Client by engaging TraveLuxSpa Italia and making full payment for the specified service(s) agrees to hold TraveLuxSpa Italia blameless in making arrangements on her/his behalf and that any claim(s) of damage(s), refund(s) or credit(s) after arrival shall be sought directly from the service provider(s). 2. CANCELLATION POLICY In the event of cancellation, deposit and final payments are non-refundable and non-transferable. Travel insurance, which is available at an extra cost, is highly recommended.

2 MUSEUM TICKETS 1. CONDITIONS TraveLuxSpa Italia acts as an agent for selected museums, all of which are independently owned and managed. We shall not become liable for any personal injury, property damage, accident, delay, inconvenience, or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the museums with whom arrangements are made. The Client by engaging TraveLuxSpa Italia and making full payment for the specified reservation(s) /ticket(s) agrees to hold TraveLuxSpa Italia blameless in making arrangements on her/his behalf and that any claim(s) of damage after arrival shall be sought directly from the museums. TraveLuxSpa Italia processes any order in the fastest possible manner. In most cases, this means within a few days. However, depending on which museums are ordered and how far in advance the order is made, the time necessary to complete the order may vary. In general, a greater number of museums increase the processing time. Also, different museums follow different procedures and not all have the capacity to accept orders more than one month in advance. In such cases, orders are prioritized chronologically and processed as soon as technically possible. If the preferred date(s)/time(s) are not available, we will book as close as possible to your preferred times unless instructed otherwise. ThoughTraveLuxSpa Italia does its best to guarantee your requested time, we reserve the right to book 15 minutes before and 90 minutes after your requested time. Therefore, we strongly recommend that you provide us with all information and instructions in connection with your order, including all limitations that might apply [e.g.: arrivals date/time in town, time restrictions in the event that the preferred time is not available, etc.]. GUIDED SERVICES 1. All Guided Services with the exception of the Vasari Corridor Private Visit: For cancellations received between the date of service confirmation and until 10 days prior to the date of service, a $ cancellation fee applies; services cancelled within 10 days of the date of service are non-refundable. Cancellations are only accepted in writing and calculated on Italian standard time basis. Please be advised that any changes to your confirmed service(s) (Private Walking Tour or Excursion) must be requested in writing. All requests received before the shipment of the vouchers will be gladly accommodated as a complimentary service, free of charge. All change requests received after the shipment of the vouchers will require a change fee of $25.00 per adjustment and may require additional fees for museum ticket changes. 2. Vasari Corridor Private Visit: Once confirmed, reservations for the Vasari Corridor Private Visit are completely nonrefundable and nontransferable. Changes to a confirmed reservation cannot be accommodated. CHAUFFEURED TRANSFERS For cancellations received between the date of service confirmation and until 72 hours prior to the date of service, a $75.00 cancellation fee applies; services cancelled within 48 hours from the date of service are non-refundable. Cancellations are only accepted in writing and calculated on

3 Italian standard time basis. EXCURSIONS For cancellations received between the date of service confirmation and until 10 days prior to the date of service, a $ cancellation fee applies; services cancelled within 10 days from the date of service are non-refundable. Cancellations are only accepted in writing and calculated on Italian standard time basis. FOOD & WINE SERVICES For cancellations received between the date of service confirmation and until 14 Days prior to the date of service, a $ cancellation fee applies; services cancelled between 14 days and 72 hours prior to the date of service will incur a 50% cancellation fee; services cancelled within 72 hours from the date of service are non-refundable. Cancellations are only accepted in writing and calculated on Italian standard time basis. HOTELS 1. CONDITIONS SELECT ITALY TM acts as an agent for carefully selected properties, all of which are independently owned and managed. SELECT ITALY TM shall not become liable for any personal injury, property damage, accident, delay, inconvenience, change in accommodation(s) or rate(s) (due to exchange rate or property decision), or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the property(is) whose name(s) appears on the invoice. The Client by engaging SELECT ITALY TM and making full payment for the specified accommodation(s), agrees to hold SELECT ITALY TM blameless in making arrangements on her/his behalf and that any claim(s) of damage, refund(s) or credit(s) after arrival shall be sought directly from the property(is). 2. CANCELLATION POLICY In the event of cancellation, a full refund (excluding a non-refundable $100 cancellation fee per reserved property) will be returned if payment has not yet been forwarded to the property. After finalization of the pre-payment to the property (approximately done 30 days prior to arrival date), no refunds are possible. Reservations made in conjunction with additional services as part of an FIT are non-refundable and non-transferable. Travel insurance is available at an extra cost and is highly recommended. VILLA & APARTMENT RENTAL 1. BOOKING AND DEPOSIT Once you have selected your holiday property, you must complete and sign the Booking Form and return it to us. A 30-50% (depending on the property) deposit is due upon written confirmation of the booking by check or credit card. No contract will exist between us until we have received the required deposit. 2. PAYMENT OF THE BALANCE TraveLuxSpa Italia will issue a confirmation to you or your travel agent. The balance of charges is

4 payable no later than 10 weeks before the departure date. Failure to meet payment dates will be treated as a cancellation and we will be entitled to apply the cancellation charges as set out in paragraph LATE BOOKINGS late bookings are those made within 12 weeks of departure. Once details have been confirmed to you over the telephone, a contract shall be deemed to exist between you and TraveLuxSpa Italia., and all booking conditions, including cancellation charges shall apply. Full payment will be due immediately. 4. ALTERATION BY THE CLIENT If after booking your holiday you decide to alter any of the details of the confirmed booking, an amendment fee of $ per modification will apply. 5. CANCELLATION BY THE CLIENT Based upon the date on which we receive written notification of a cancellation by you, or the booking being cancelled by us due to non-payment, the following charges shall apply: - 10 weeks or more before the departure date, the requisite 30% deposit. - Between 10 and 6 weeks prior to the departure date a charge of 50% of the total holiday cost. - Less than 6 weeks prior to the departure date the cancellation charge is 100%. 6. ALTERATION AND CANCELLATION BY THE COMPANY although it is highly unlikely that any of our suppliers will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise our clients at the earliest date possible. If for any reason beyond our control we are unable to provide you with the property you have booked, we reserve the right to transfer you to a similar property. If the cost is less than your original booking then you will receive a refund. If, however, the cost is more, then, upon your acceptance, you will have to pay the difference. However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund the full amount paid to us for the property, but we shall not be liable for any cancellation charges for travel arrangements. 7. BROCHURE INFORMATION The utmost care has been taken to provide accurate details of services in the information provided to you. However, proprietors do sometimes make changes and all references to the condition of the property or services must not be taken as statements of fact, but as statements of opinion. 8. RESPONSIBILITY OF THE COMPANY All due care and attention has been given to making your holiday arrangements, but since we do not personally own the villas, hotels, apartments, castles, we cannot accept responsibility for the breakdown of the water, gas and electricity supply, telephone, quality of roads, scorched lawns due to excessive sun, or the failure of swimming pool filter systems. Although we will make every endeavor to rectify and solve any problems as soon as possible; we have no legal responsibility to compensate you for any personal injury, death, loss or damage of whatever nature suffered by you or by any member of your party. 9. INSURANCE All clients must be insured against holiday risks. If insurance is not taken out withtraveluxspa Italia., a waiver must be signed and a copy of an adequate alternative insurance cover must be

5 presented to us not later than the date of the payment of the final balance. 10. COMPLAINTS All properties are described accurately and in good faith. However, we decline all responsibility for any modifications made by the owners without our knowledge. In any case, should you have any problems during your stay you should contact us immediately. Failure to do so may reduce your right to compensation. Please note that if the property is abandoned without written authorization from TraveLuxSpa Italia all rights to compensation are lost. Please note that we can be contacted Monday-Friday, 9am-5pm at either our US office, or our Italian office. You will find the relevant phone numbers on your accommodation voucher. 11. ARRIVAL AND DEPARTURE TIMES Clients must arrive and leave following the indications on the voucher provided by TraveLuxSpa Italia. Should clients be unable to arrive between these times, they must let us know as soon as possible. 12. SECURITY DEPOSIT On arrival at the property, in order to cover possible damage or loss, guests are sometimes required to pay a security deposit, details of which are normally given in the description. The deposit is payable to the owner or the key-holder, and must be in the form of a Eurocheque, Traveller s cheque or cash. The full sum is returnable upon departure. Any loss or damage caused by your failure to respect fixtures or fittings will be deducted by the owner or the keyholder from your deposit. 13. FINAL CLEANING You will be informed of any final cleaning charges at the time of rental. The final cleaning fee does not include excessive cleaning, the cleaning of the kitchen/kitchenette and the removal of trash, which are your responsibility. If this has not been done, the owner or his/her representative is obliged to charge an additional expense to the amount due. If no cleaning cost is outlined, the guest must leave the property clean. If the property is not handed back in the above-mentioned condition, the guest must pay the owner or his/her representative at the time of check out the amount necessary for cleaning the property. 14. EXTRAS Additional costs are for heating and telephone are sometimes charged upon departure. The period in which heating is available is subject to Italian laws. 15. ANIMALS The majority of properties do not accept animals. Please ask for information when booking. The presence of an unauthorized animal is grounds for immediate eviction without the right to any reimbursement. If animal is accepted an additional security deposit will be asked for. 16. CARE OF PROPERTY You are responsible for ensuring that, upon departure, the villa is left in acceptable conditions of cleanliness and repair as found upon arrival. Failure to comply might result in cleaning charges deducted from the security deposit. Any loss or damage caused by your failure to respect fixtures or fittings will be deducted by the owner from your security deposit, as well. Linen is normally changed once per week.

6 17. SIZE OF PARTY & BEHAVIOR Property owners reserve the right to refuse admittance if the number of persons arriving exceeds the number on the booking form or the maximum number the property can sleep, as set out in the relevant brochure description. No camping is permitted on the property grounds unless authorized in writing. The client signing the contact is responsible for the correct and decent behavior of his/her party. Should the client and his/her party behave in a manner that is not acceptable by civilized standards, the key-holder might ask the client and his/her party to vacate the property, in which case there will be no refund of any rental payment. 18. PHOTOGRAPHY Photographs taken in our properties cannot be used or sold for profit without written authorization. 19. FORCE MAJEURE AND SIGNIFICANT CHANGES TraveLuxSpa Italia., its agents, representatives, and property owners are not liable and do not authorize any refunds for any events which are caused as a result of acts of God, Governments, war hostilities, political unrest, riots, civil strife, industrial dispute, natural or nuclear disaster, fire, theft, epidemics, quarantine, medical or customs regulations, technical or administrative problems with transport, closure of airports, breakdown of machinery, adverse weather conditions, water shortages or any other occurrences beyond our immediate control and which, despite all due care being taken, could not have been avoided. Please note that for properties with a pool, the period during which the pools are open and available for use varies according to the property but is typically occurring from June 1st to September 30th and is subject to weather conditions.