Canal Insurance. Risk Management Services

Transcription

1 Canal Insurance Risk Management Services

2 Risk Management Services On site meetings with insureds to assess overall operation in relation to Safety, Compliance & Training. Provide Loss Prevention Services creating individual Action Plans to address needs in an effort to reduce risk exposure and loss. Open lines of communication to build a team relationship with the insured.

3 Risk Management Insured Assessments Review of Operation Review of Operational Procedures Review of Loss Control Practices Review of Loss History & Accident Trending Analysis Review of Department of Transportation Compliance

4 Review of Operation Who Ownership, Management, Company and/or Owner Operator Based What Type of Carrier: Dry Van, Tanker, Reefer, Dump, Intermodal, Niche Carrier, Commodity Where Radius, Lanes of Operation, Dedicated Routes, Multiple Terminals When 24/7, Slip Seat, Teams How Customer Direct, Brokerage

5 Operational Procedures Industry Standards Best Practices Management of Telematics Data ELDs, Critical Event Records Maintenance In House, Vendors, Owner Operators, Documented PM Program Followed Hiring Guidelines Driver Standards on Experience, Moving Violation History, Accident History Enforced Written Policies and Procedures

6 Loss Control Practices Applicant Process Recruitment, Retention Company Philosophy All Involved & Responsible for Safety Orientation Clearly Defined Expectations Training Continuous, Remedial, One-on-One, Group Sessions, On-line Programs Documented Actions

7 Loss History Frequency Issue Severity Issue Direct Prompt Reporting Documentation of Scene Electronic Photos, Videos (Cell Phone) Driver History Driver Qualification File Vehicle Maintenance File Claims Management Assistance

8 Accident Trending & Analysis Completed by RMS Analysis of Claim Activity Throughout Policy Periods Type of Event Day of Week Time of Day Location Cost Involved

9 Loss Analysis Claims Reporting 25 Average Days to Report Who Reports Claims 20 Claimant Carrier 21% Claimant 8% Claimant Attorney 2% Insured Agent 1% Insured 68% 0 Insured Insured Agent Claimant Attorney Claimant Claimant Carrier Insured Insured Agent Claimant Attorney Claimant Claimant Carrier

10 Liability Claims Per Type of Accident Other 3% Backing/Parking 3% Rock/Road Debris 2% Cargo Securement/Load Shifted 2% Lane Change/Merging or Sideswipe Fixed Object Collision Ran Off Road 3% Lane Change/Merging or Sideswipe 16% Not at Fault Rear End Vehicle Maintenance 3% Rollover Turning Parked/Stopped 5% Fixed Object Collision 14% Parked/Stopped Vehicle Maintenance Ran Off Road Turning 10% Other Backing/Parking Rollover 11% Not at Fault 15% Rear End 13%

11 Loss Analysis Costs Involved Net Incurred By Type of Accident Average Paid Per Type of Accident $300, $40, $250, $200, $35, $30, $25, $150, $20, $100, $50, $15, $10, $5, $- $- Rollover Lane Change/Merging or Sideswipe Rollover Ran Off Road Rear End Fixed Object Collision Rear End Lane Change/Merging or Sideswipe Ran Off Road Not at Fault Fixed Object Collision Other Turning Other Vehicle Maintenance Backing/Parking Vehicle Maintenance Backing/Parking Turning Not at Fault Parked/Stopped Cargo Securement/Load Shifted Parked/Stopped Cargo Securement/Load Shifted Rock/Road Debris Rock/Road Debris

12 Loss Analysis Day of Week 18 Number of Claims by Day of the Week $250, Net Incurred by Day of the Week $200, $150, $100, $50, $- Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sunday Monday Tuesday Wednesday Thursday Friday Saturday

13 Loss Analysis Month and Time of Day 12 Number of Claims Per Month 14 Number of Claims Per Time of Day January February March April May June July August September October November December am-2am 4am-6am 6am-8am 8am-10am 10am-12pm 12pm-2pm 2pm-4pm 4pm-6pm 6pm-8pm 8pm-10pm 10pm-12am

14 Loss Analysis Location of Event 35 Number of Claims Per Road Type Intersection Truck Stop Customer/Distribution Facility Highway Interstate City-Street Four Lane Divided

15 DOT Compliance SMS Basic Analysis Review of Road Side Inspection History Internal Documentation, Meet Requirements of the FMCSA Internal Policies & Procedures Current and Following FMCSA Regulations

16 Safety Measurement System Review

17 SMS Basic Analysis

18 SMS Basic Analysis

19 SMS Basic Analysis ISS History

20 SMS Basic Analysis History

21 Action Plans Recommendations Based off of Analysis of On-Site Meeting Clearly Defined Provide Services/Resources (we do not point fingers & just walk away) DOT Compliance Guidance Materials Safety/Training, Programs, Outlines Sample Manuals Share Best Practices Regulatory Updates Clear Line of Communication, Continuous Engagement

22 Value Based Partnerships Drive-Cam / LYTX Dashboard Mounted Video Systems Capture of Coachable Events Greatest Discount/Subsidy Program Offered throughout Industry Purpose is to Correct Behaviors Prior to Collision Based Event

23 Value Based Partnerships Vertical Alliance Group Infiniti-I Workforce System Online Training Specific Plan Created for Carriers Needs/Wants Continuous Update Orientation, Remedial, Continuous Discounted Rate view/

24 Value Based Partnerships Carrier Software SMS Analysis Daily Monitoring & Notification of Roadside Inspection Events Program Provided at No Cost to Canal Insureds

25 RMS Staff Marty Maroney Manager of Risk Management Department 20+ Years Claims and Risk Management Experience Extensive History in Complex Claims Management Directly Involved in Claims Review Conferences Personal Interactions with all Insureds Based in Greenville SC Christopher Topper Carsten Loss Prevention Specialist 3 Years Experience in Claims and Risk Management Canal REACH Program Geographic Area of Responsibility includes: Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina Based in Greenville SC

26 RMS Staff David Kuehn Sr. Loss Prevention Specialist 20+ Years in the Transportation/Insurance Industry Experienced in all aspects of Transportation Logistics Management Geographic Area of Responsibility Includes: Arkansas, Colorado, Missouri, Oklahoma, Texas Based in Texas Bob Perew Sr. Loss Prevention Specialist 40+ Years in the Transportation/Insurance Industry Landstar Fleet Owner & Safety Director for 20+ Years Served as V.P. of Risk Management Department of Carolina Casualty for 16 Years Geographic Area of Responsibility Includes: Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Tennessee, Wisconsin Based in Indiana

27 RMS Staff Paul Poplaski Sr. Loss Prevention Specialist 12 Years Experience in the Transportation/Insurance Industry 20+ Years of Law Enforcement Geographic Area of Responsibility Includes: Connecticut, Delaware, Maine, Maryland, New Hampshire, New Jersey, Ohio, Pennsylvania, Vermont, Virginia, West Virginia Based in New York Susan Ogle Sr. Loss Prevention Specialist 30+ Years Experience in the Transportation/Insurance Industry Specialty in Multiple Lines of Coverages Including Property, Liability, Workers Compensation Geographic Area of responsibility includes: Arizona, California, Idaho, Nevada, Oregon, Utah, Washington Based in Arizona

28 Who We Are Canal Insurance Company Founded in 1939 First Long Haul Transportation Insurance Company Aggressive Claims Management With 24/7/365 Response On-Line Services Include the Following: Claims Reporting & Portal to Canal Insured Risk Management 360 for Insured s Access to Safety Materials Canal App at Apple Store & Google Play

29 Thank You