4 days pilgrimage. Medjugorje. QuoVadis

Transcription

1 4 days pigrimage Medjugorje QuoVadis T R A V E L May 28 to 31, 2018

2 DIY: Organise a Tour or Pigrimage Time is precious spend it joyous! QuoVadis T R A V E L Packaged Hoidays Group trave is a QuoVadis speciaity. But every group is different. Whether it is a hoiday or pigrimage we create something unique for you. Our dedicated team is committed to arrange tours suits your specific requirements. We are ready to support you with every eement of your trip, making sure that you have an awesome experience. We are aso peased to offer generous concessions to group eaders and their organisers. Fee free to tak to us about this at the time of the enquiry. When you have chosen a destination we wi be peased to produce bookings forms, posters and fyers in order for you to promote the pigrimage successfuy. We can aso advertise it onine and in certain pubications. One of our experienced representatives wi be present for your departure at most UK airports. We are here to hep you. Pease fi in the foowing Enquiry Form and one of our staff members wi contact you soon. Price Incudes Return schedued fights from your city of departure to the destination Airport taxes One piece of check-in uggage up to 20 kg Accommodation in shared twin-bedded rooms with private faciities at 3 star/4star properties Fu board; breakfast, unch and dinner at staying in hotes or other restaurants A touring and transfers by air-conditioned coach as per the itinerary Fuy icensed Engish-speaking guide/tour escort to accompany the group A entrance fees as per the itinerary ATOLtrave protection Reigious services incuding Hoy Masses Extras Trave insurance (see our booking form for detais) Singe room suppement (the number of singe rooms avaiabe is imited) Drinks Gratuities to guide, driver and accommodation staff Transport within your country Terms of Payment To reserve your pace pease send us a competed booking form aong with a deposit of 200 (pus the insurance premium if the cover we offer is required) per person. Baance payabe no ater 30 days before the departure date. The tour price is guaranteed for the first 45 bookings. Subsequent bookings may be subject to a fight surcharge. If you seect to share a twin room when booking but have no one to share with, we wi try to pair you up with someone of the same gender in the group.

3 04DaysMedjugorjeTrip A Marian voyage with the Queen of Peace Medjugorje is a town in Bosnia and Herzegovina. It s been a pace of Cathoic pigrimage since the Virgin Mary sapparition on the hipodbrdo in 1981 to a sma group of chidren. There is a Queen of Peace statue marking the site of the first apparition and one in front of the St. James Church. Liquid has been said to drip from the Risen Christ statue near the church. A concrete cross tops Cross Mountain, to the south. The viage sti is a pace of serenity. The weather is sunny and cam. 04 Days Medjugorje Group Pigrimage of Passengers Name of the UK City London 475 Birmingham 475 Manchester 475 Gasgow 475 Befast - Ireand 475 For dates and avaiabiity pease contact us directy: key features From 475 Fights from London (A), Birmingham, Manchester, Gasgow and Befast Fu board Te: +44 (0) e-mai: mai@quovadis.trave

4 04DaysMedjugorjeTrip Day 1 Arrives at Dubrovnik or Spit Airport in Croatia and trave by road towards Medjugorje in Bosnia and Herzegovina accompanied by our Engish speaking guide. Check in at the hote. Rosary prayer at St James Church in the evening. Our Lady has requested the prayer of the Rosary, since the eary years of the apparitions. She desires us to pray not just one mystery a day, but the whoe compete Rosary, meaning a four mysteries, the Joyfu, the Luminous, the Sorrowfu and the Gorious. Day 2 Hoy Mass for Engish-speaking pigrims is at 10:00 am in the church of St. James. Foowing mass there wi be an opening meeting and introduction at the shrine of Our Lady Queen of Peace. Continue to the Statue of the Risen Lord for a prayer service. Meet with your guide at the statue of Our Lady to wak through the vineyards, to the Hi of Apparition. Listen to the story of the first days of the apparitions and then cimb, in prayer, to the site of the first apparition. Day 3 In the morning, visit the Bue Cross, at the base of Apparition Hi, a very pace of many Apparitions of Our Lady. This evening, after dinner you may take part in the evening ceremonies. Day 4 Cimb up the Cross Mountain (Krizevac), there we wi pray the Stations of the Cross as we make our way to the summit. Visit The Mothers Viage. We return for dinner, foowed by the evening services at 6pm After dinner, meet at St. James for the evening programme

5 Anointing Pigrimages Pease compete this form and return it to: QuoVadis T R A V E QuoVadis Hoidays Ltd 6th Foor, City Gate East, Nottingham NG1 5FS, United Kingdom L +44 (0) mai@quovadis.trave PLEASE COMPLETE ALL SECTIONS CLEARLY IN BLOCK CAPITALS. ALL THE INFORMATION WE ASK FOR IS ESSENTIAL BOOKING FORM AND CONDITIONS PLEASE READ CAREFULLY PERSON MAKING BOOKING: (NB: By aw we can correspond with this person ONLY). DESTINATION OF PILGRIMAGE Titte: Forename: Surename: Address: Dates: Postcode: Amazing Hoidays Te & Mobie: E-mai: Ony those persons that are resident at the above address shoud be entered in the PERSONS TRAVELLING section. If you or another person at your address have agreed with someone on the tour who is resident esewhere to share a room pease write the name of that person in the space provided here: Do not write the name in the PERSONS TRAVELLING section beow. Name of group or group eader (if appicabe) I wish to share a room with: * = DELETE AS APPLICABLE, THROUGHOUT THIS PAGE PERSONS TRAVELLING VERY IMPORTANT - NAMES MUST BE AS SHOWN IN THE PASSPORTS First Name Surname Titte Nationaity of passport Date of birth Room Required: (eg: Twin share, Singe, Tripe) 1) 1) Passport detais: 2) 2) Passport detais: 3) 3) Passport detais: 4) 4) Passport detais: 5) 5) Passport detais: IF YOU WISH TO PAY BY CREDIT/DEBIT CARD (Compete this section ONLY if you wish to pay the deposit and/or baance by credit/debit card). I wish to make my payment by Visa credit card*/visa Debit card*/mastercard*/american Express*/Maestro*. I accept that any monies (other than deposits and insurance premiums) paid by Visa credit card/mastercard/american Express are subject to surcharges as detaied in section 4 (vi) of the booking conditions. Card Hoder: Card No: From Date: Expiry Date: Security No: Maestro Issue No: I do* / do not* authorise QuoVadis Hoidays to debit the above card for the baance payment on the due date. Cardhoder s signature: Amount THIS GRID IS FOR QUOVADIS TRAVEL USE ONLY Book THis Pigrimage Now!! Form of Payment / Auth. No Chq / Cash / Card: Chq / Cash / Card: Chq / Cash / Card: Amount to be debited now: Date Received Ins. Cert. No. SPECIAL REQUESTS (for diet, disabiity, etc.) Wheechairs. You must advise us if you are taking any sort of wheechair. If you are and it is non-motorised, you must name the abe-bodied person who is to accompany you and push the wheechair throughout the tour. You must suppy detais of motorised wheechairs. Specia diets. We cannot guarantee your specific food requirements wi be met. You shoud take your own suppies as back-up. Signature of the person making the booking: Print name: Date:

6 Terms&Conditions YOUR CONTRACT IS WITH QUOVADIS HOLIDAYS LTD. The booking conditions, information and terms in this iterature form the basis of our contract with you, the consumer. In these booking conditions, you and your means a persons named on the booking, or any of them, as appicabe (incuding anyone who is added or substituted at a ater date). We, us and our means QUOVADIS HOLIDAYS LTD. Party eader means the person who makes the booking. OUR TOUR PRICES We offer our tours at reaistic prices, which incude a the faciities necessary for you to compete your journey in comfort and without the need to pay extra costs (except where stated). The choice of hote accommodation is crucia to the enjoyment of any tour. Our choice of hotes is based on years of experience and a commitment to fufi our responsibiity to our cients in this vita aspect of a tour. The pubished prices are fuy incusive of transportation (except where shown otherwise), known taxes at the time of booking, guiding and other items confirmed at the time of booking and are priced on a reaistic exchange rate at the time of going to press or pubishing on our website. We invite you to consut us about any aspect of our tour programme and to compare our offer with those of other operators. TO MAKE A BOOKING To make a booking we require a deposit (as per the detais isted on the booking form). CONFIRMATION Our confirmation of a booking is the invoice sent to the party eader or your trave agent showing what is booked on your behaf. Pease check your confirmation invoice, ticket and anything ese you receive in reation to your booking as soon as you receive it. Contact us immediatey if any information appears to be incorrect or incompete as it may not be possibe to make changes ater. We regret that we cannot accept any iabiity if we are not notified of any inaccuracy (for which we are responsibe) in any document within 14 days of it being sent to the party eader or your trave agent. We wi endeavor to rectify any inaccuracies not notified to us outside this time imit but you wi be required to meet any costs invoved in doing so. PAYMENT Once you have received your confirmation of booking, the baance of payment due must be sent to us 30 days prior to departure. If a booking is made within 30 days of departure, fu payment must be made on receipt by the party eader of the confirmation invoice. This date is shown on the confirmation invoice. Reminders are not sent. If we do not receive a payments due (incuding any surcharge where appicabe) in fu and on time, we are entited to assume that you wish to cance your booking. In this case, we wi be entited to keep a deposits paid or due at that date. If we do not cance straight away because you have promised to make payment, you must pay the canceation charges shown under Canceation By You beow depending on the date we reasonaby treat your booking as canceed. The party eader (who must be at east 18) is responsibe for a those named on the booking and for making a payments due to us. A correspondence wi be sent to the party eader at the address on the booking form or to your trave agent. Credit cards are accepted at a nomina charge. There is no charge for debit cards. YOUR CONTRACT A binding contract between us comes into existence when we despatch our confirmation invoice to the party eader or your trave agent. We both agree that Engish Law (and no other) wi appy to your contract and to any dispute, caim or other matter of any description which arises between. We both aso agree that any dispute, caim or other matter of any description (and whether or not invoving any persona injury) arising between us by the Courts of Engand and Waes ony uness you ive in Scotand or Northern Ireand. In this case, proceedings must either be brought in the Courts of your home country or those of Engand and Waes. If proceedings are brought in Scotand or Northern Ireand, you may choose to have your contract and any dispute, caim or other matter of any description which arises between us governed by the aw of Scotand/Northern Ireand as appicabe (but if you do not so choose, Engish aw wi appy). SPECIAL REQUESTS AND MEDICAL CONDITIONS / DISABILITIES If you have any specia request, you must advise us at the time of booking. Athough we wi endeavour to pass any reasonabe requests on to the reevant suppier, we regret we cannot guarantee any request wi be met. Faiure to meet any specia request wi not be a breach of contract on our part. Confirmation that a specia request has been noted or passed on to the suppier or the incusion of the specia request on your confirmation invoice or any other documentation is not confirmation that the request wi be met. Uness and unti specificay confirmed, a specia requests are subject to avaiabiity. For your own protection, you shoud obtain confirmation in writing that a specia request wi be compied (where it is possibe to give this) where it is important to you. We regret we cannot accept any conditiona bookings, i.e. any booking which is specified to be conditiona on the fufiment of a particuar request. A such bookings wi be treated as standard bookings subject to the above provisions on specia requests. If you have any medica condition or disabiity which may affect your tour or have any specia requirements as a resut of any medica condition or disabiity (incuding any which affect the booking process), pease te us before you confirm your booking so that we can assist you in considering the suitabiity of the arrangements and/or making the booking. In any event, you must give us fu detais in writing at the time of booking and whenever any change in the condition or disabiity occurs. You must aso prompty advise us if any medica condition or disabiity which may affect your tour deveops after your booking has been confirmed. agree to accept that in those circumstances the aternative ATOL hoder wi perform those obigations and you agree to pay any money outstanding to be paid by you under your contract to that aternative ATOL hoder. However, you aso agree that in some cases it wi not be possibe to appoint an aternative ATOL hoder, in which case you wi be entited to make a caim under the ATOL scheme. If we, or the suppiers identified on your ATOL certificate, are unabe to provide the services isted (or a suitabe aternative, through an aternative ATOL hoder or otherwise) for reasons of insovency, the Trustees of the Air Trave Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absoutey to those Trustees any caims which you have or may have arising out of or reating to the non-provision of the services, incuding any caim against us, the trave agent (or your credit card issuer where appicabe). You aso agree that any such caims may be re-assigned to another body, if that other body has paid sums you have caimed under the ATOL scheme. QuoVadis Hoidays Ltd is a company committed to customer satisfaction and consumer financia protection. We are therefore peased to announce that, at no extra cost to you, and in accordance with The Package Trave, Package Tours Reguations 1992 a passengers booking with QuoVadis Hoidays Ltd is fuy insured for the initia deposit, and subsequenty the baance of monies paid as detaied in your booking confirmation form. The poicy wi aso incude repatriation if required, arising from the canceation or curtaiment of your trave arrangements due to the insovency of QuoVadis Hoidays Ltd. This insurance has been arranged with Affirma a trading brand of MGA Cover Services Limited registered address Farren House The Street, Farren Court Cowfod West Sussex RH 13 8BP, company registration: authorized and reguated by the Financia Conduct Authority registration number ) under a binding authority with the insurer CBL Insurance Europe Limited (registered address 2nd Foor Dawson Street Dubin 2 Ireand, who are authorized and reguated by the Financia Conduct Authority registration number ) In the unikey event of insovency, you must inform Affirma (MGA Cover Services Limited) immediatey on +44 (0) Pease ensure you retain this booking confirmation form as evidence of cover and vaue. Poicy excusions: This poicy wi not cover any monies paid back to you by your Trave Insurance or any osses which are recoverabe under another insurance or bond. INSURANCE HEALTH We consider adequate trave insurance to be essentia. It is your responsibiity to ensure that the insurance cover you purchase is suitabe and adequate for your particuar needs. We do not check aternative insurance poicies. There are no compusory vaccinations necessary to visit the countries we feature in our brochure. Advice on vaccinations and medication is contained in a booket Heath advice for traveers pubished by the Department of Heath. This can be obtained from the Department of Heath by teephone on or via its website and from most Post Offices. For hoidays in the EU / EEA you shoud obtain an EHIC (European Heath Insurance Card) prior to departure from the Department of Heath (see above booket and the website uk). Heath recommendations may change and you must check the up to date position in good time before departure. FINANCIAL PROTECTION When you buy an ATOL protected fight or fight incusive hoiday from us you wi receive an ATOL Certificate. This ists what is financiay protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppiers identified on your ATOL Certificate, wi provide you with the services isted on the ATOL Certificate. In some cases, where neither we nor the suppier are abe to do so for reasons of insovency, an aternative ATOL hoder may provide you with the services you have bought or a suitabe aternative. You If you are undergoing medica treatment you must obtain written permission to trave from your doctor. Any certificates you may have shoud be taken with you aong with your medication and shoud be carried in your hand uggage. PASSPORTS AND VISAS British citizens require a British passport but and visas where indicated. Requirements may change and you must check the up to date position in good time before departure. A fu British passport presenty takes approximatey 2 to 6 weeks to obtain. If you are 16 or over and haven t yet got a passport, you shoud appy for one at east 6 weeks before your tour. The UK Passport Service has to confirm your identity before issuing your first passport and wi ask you to attend an interview in order to do this. If you are not a British citizen or hod a non British passport, you must check passport and visa requirements with the embassy or consuate of the country(ies) to or through which you are intending to trave. It is the party eader s responsibiity to ensure that a members of the party are in possession of a necessary trave and heath documents before departure. A costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any iabiity if you are refused entry onto any transport or into any country due to faiure on your part to carry a required documentation. If faiure to have any necessary trave or other documents resuts in fines, surcharges or other financia penaty being imposed on us, you wi be responsibe for reimbursing us accordingy. FOREIGN OFFICE ADVICE The Foreign and Commonweath Office pubishes reguary updated trave information on its website which you are recommended to consut before booking and in good time before departure. CHANGES TO PROGRAMME We reserve the right to make changes to the tour programmes and conditions in our brochure before we enter into our contract with you. Any significant change made to a tour programme itinerary, or conditions, wi be advised to you at the time of booking or as soon as practicay possibe after we become aware of any change. Most changes are minor. Occasionay, we have to make a significant change. Significant changes are ikey to incude the foowing changes when made before departure; a change of accommodation to that of a ower standard (taking account of the oca star rating and our price categories) for the whoe or a major part of the time you are away, a change of outward departure time of 12 or more hours, a change of UK departure point to one which is significanty more inconvenient for you (except as between London airports Heathrow, Gatwick, Stansted and Luton) and a significant change of itinerary missing out one or more major destination substantiay or atogether. We undertake not to cance your tour once you have received your confirmation invoice from us uness (1) the minimum number of persons enroed on a tour by 28 days before departure is not sufficient for us to operate it or (2) we have to do so as a resut of force majeure (see beow). If we have to make a significant change or cance, we wi te you or your trave agent as soon as possibe. If there is time to do so before departure, we wi offer you the choice of the foowing options:(a) (for significant changes) accepting the changed arrangements; or (b) purchasing an aternative tour from us, of a simiar standard to that originay booked if avaiabe. You must pay the appicabe price of the aternative tour. This wi mean your paying more if it is more expensive or receiving a refund of the difference if it is ess expensive; or (c) canceing or accepting the canceation in which case you wi receive a fu and quick refund of a monies you have paid to us. Pease note, the above options are not avaiabe where any change made is not a significant one. A change of fight time of ess than 12 hours, airine (except as specified under Fights ), London airport to another London airport, type of aircraft (if advised), destination airport or accommodation to that of a simiar category as defined by the oca star rating or our price categories wi a be treated as minor changes. If we have to make a significant change or cance, we wi, if appropriate, pay you reasonabe compensation depending on the circumstances and when the significant change or canceation is notified to you or your trave agent subject to the foowing exceptions. Compensation wi not be payabe and no iabiity beyond offering the above mentioned choices can be accepted where (1) we are forced to make a change or cance as a resut of unusua and unforeseeabe circumstances beyond our contro, the consequences of which we coud not have avoided even with a due care or (2) we have to cance because the minimum number of bookings necessary for us to operate your tour has not been reached (see above). No compensation wi be payabe and the above options wi not be avaiabe if we cance as a resut of your faiure to compy with any requirement of these booking conditions entiting us to cance (such as paying on time) or where a change is a minor one / not significant. If after departure we cannot operate the tour argey as advertised we wi offer aternative arrangements for you to compete your stay at the destination and where appropriate a refund for any difference in the services suppied and those contracted for. If this is not possibe or for good reason you do not accept the aternative you wi be informed at the eariest opportunity and we wi arrange for equivaent transport back to the departure point of your tour in the United Kingdom. FORCE MAJEURE Except where otherwise expressy stated in these booking conditions, we regret we cannot accept iabiity or pay any compensation where the performance or prompt performance of our obigations under our contract with you is prevented or affected by, or you otherwise suffer any damage, oss or expense of any nature as a resut of, force majeure. In these booking conditions, force majeure means any event which we or the suppier of the service(s) in question coud not, even with a due care, foresee or avoid. Such events may incude, whether actua or threatened, war, riot, civi strife, terrorist activity, industria dispute, natura or nucear disaster, adverse weather conditions, fire and a simiar events outside our contro. TRAVEL DELAYS The airines, both schedued and charter, coach companies, trains and ferries we contract for our cients are a of good repute. However in the unikey event of a deay, howsoever caused, we cannot be hed iabe for any costs incurred or inconvenience suffered. We wi aways do our best to assist with passenger comfort if a deay occurs. We do not own any aircraft, coaches, ferries or trains. Any airine concerned may provide refreshments depending on the ength of the deay. FLIGHTS In accordance with EU Directive (EC) No 2111/2005 Artice 9, we are required to bring to your attention the existence of a Community ist which contains detais of airines who are subject to an operating ban within the EU. The Community ist is avaiabe for inspection. In addition, we are required to advise you of the actua carrier(s) (or, if the actua carrier(s) is not known, the ikey carrier(s)) that wi operate your fight(s) at the time of booking. Where we are ony abe to inform you of the ikey carrier(s) at the time of booking, we wi inform you of the identity of the actua carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed wi be notified to you as soon as possibe. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a resut of which we/ the carrier are unabe to offer you a suitabe aternative the provisions of Changes To Programme above wi appy. The fight timings shown in our brochure, on our website and/or detaied on your confirmation invoice are for guidance ony and are subject to ateration and confirmation. Fight timings are outside our contro. They are set by airines and are subject to various factors incuding air traffic contro restrictions, weather conditions, potentia technica probems and the abiity of passengers to check in on time. Specific instructions reating to departure and trave arrangements wi be sent with your air or other trave tickets approximatey 2 weeks before departure. You must accordingy check your tickets very carefuy immediatey on receipt to ensure you have the correct fight times. It is possibe that fight times may be changed even after tickets have been despatched - we wi contact you as soon as possibe if this occurs. Any change in the identity of the carrier, fight timings, and/or aircraft type (if advised) wi not entite you to cance or change to other arrangements without paying our norma charges except where specified in these conditions. CONDITIONS OF SUPPLIERS The services which make up your arrangements are provided by independent suppiers. Those suppiers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may imit or excude the suppier s iabiities to you, usuay in accordance with appicabe Internationa Conventions. Copies of the reevant parts of these terms and conditions and the appicabe conventions are avaiabe on request from ourseves or from the suppier concerned. COMPLAINTS If you have a compaint about any of the services provided to you, you must immediatey inform our oca representative and we wi take prompt action to rectify matters. If you fee a dispute is not satisfactoriy resoved, you must give detais in writing to our oca representative and the suppier concerned at the time and write to us giving fu detais of your compaint within 28 days of the return date of the tour. For a compaints and caims which do not invove death, persona injury or iness, we regret we cannot accept iabiity if you fai to notify the compaint or caim entirey in accordance with this cause CANCELLATION BY YOU A canceation by you wi take effect on the date we receive this in writing. Canceation of the whoe booking requires notification by the party eader. We wi appy the foowing scae of canceation charges based on the period before departure notice in writing is received and where appicabe, is expressed as a percentage of the tota tour cost excuding any insurance premiums and amendment charges which are non refundabe in the event of canceation. Period Charge Up to 56 days: Loss of Deposit days: 50% of the cost (or deposit if greater) days: 80% of the cost 14 days or ess: 100% of the cost Outine detais of insurance cover arranged by QuoVadis Hoidays which incudes canceation cover are shown in our brochure and on our website.

7 You may transfer your reservation to another tour provided this is done no ater than 42 days prior to your departure, subject to payment of the price of the appicabe tour. You may transfer your reservation to another person provided this is done at the time you inform us of your decision not to trave, the substitute person compies with the conditions appicabe to the booking and the transfer request is made no ater than 10 days before departure. An administration fee, not exceeding 50, may be made by QuoVadis Hoidays pus any airine or other suppier charges. A other changes are subject to avaiabiity and may require payment of an administration charge and the reevant suppier s charges, where appicabe. (1) We promise to make sure that the tour arrangements we have agreed to make, perform or provide as part of our contract with you are made, performed or provided with reasonabe ski and care. This means that, subject to these booking conditions, we wi accept responsibiity if, for exampe, you suffer death or persona injury or your contracted arrangements are not provided as promised or prove deficient as a resut of the faiure of ourseves, our empoyees, agents or suppiers to use reasonabe ski and care in making, performing or providing your contracted tour arrangements. Pease note, it is your responsibiity to show that reasonabe ski and care has not been used if you wish to make a caim against us. In addition, we wi ony be responsibe for what our empoyees, agents and suppiers do or do not do if they were at the time acting within the course of their empoyment (for empoyees) or carrying out work we had asked them to do (for agents and suppiers). REVISION OF TOUR PRICE AND CURRENCY Our pubished prices are based on contracted air fares, hote and transportation costs, existing airport taxes and current VAT rates in the countries concerned. A costs and charges are shown in our Booking Leafet. Currency costs are recorded on the 21st September 2017 and based on the foowing 1.13 = 1.00, $1.35 = PRICE PROTECTION We reserve the right to make changes to and correct errors in advertised prices at any time before your tour is confirmed. We wi advise you of any error of which we are aware and of the then appicabe price at the time of booking. Once the price of your chosen tour has been confirmed at the time of booking, we wi ony increase or decrease it in the foowing circumstances. A surcharge or refund (as appicabe) wi be payabe, subject to the conditions set out in this cause, in the event of any change in our transportation costs or in dues, taxes or fees payabe for services such as anding taxes or embarkation or disembarkation fees at ports or airports or in the exchange rates which have been used to cacuate the cost of your tour. Even in the above cases, ony if the amount of any increase in our costs exceeds 2% of the tota cost of your tour (excuding insurance premiums and any amendment charges) wi we evy a surcharge. If any surcharge is greater than 10% of the cost of your tour (excuding insurance premiums and any amendment charges), you wi be entited to cance your booking and receive a fu refund of a monies you have paid to us (except for any insurance premiums and amendment charges) or aternativey purchase another hoiday from us as referred to in Changes To Programme. You have 14 days from the issue date printed on the surcharge invoice to te us if you want to cance or purchase another tour where appicabe. If you fai to do so, we are entited to assume you wi pay the surcharge. Any surcharge must be paid with the baance of the cost of the tour or within 14 days of the issue date printed on the surcharge invoice, whichever is the ater. A refund wi ony be payabe if the decrease in our costs exceeds 2% of the tota cost of your tour as set out above. Where a refund is due, we wi pay you the fu amount of the decrease in our costs. We promise not to evy a surcharge within 30 days of departure. No refund wi be payabe during this period either. (2) We wi not be responsibe for any injury, iness, death, oss (for exampe oss of enjoyment), damage, expense, cost or other sum or caim of any description whatsoever which resuts from any of the foowing: - the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or - the act(s) and/or omission(s) of a third party not connected with the provision of your tour and which were unforeseeabe or unavoidabe or force majeure as defined above (3) Pease note, we cannot accept responsibiity for any services which do not form part of our contract. This incudes, for exampe, any additiona services or faciities which your hote or any other suppier agrees to provide for you where the services or faciities are not advertised by us and we have not agreed to arrange them as part of our contract. In addition, regardess of any wording used by us in our brochure or esewhere, we ony promise to use reasonabe ski and care as set out above and we do not have any greater or different iabiity to you. (4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the aws and reguations of the country in which your caim or compaint occurred - wi be used as the basis for deciding whether the services in question had been propery provided. If the particuar services which gave rise to the caim or compaint compied with oca aws and reguations appicabe to those services at the time, the services wi be treated as having been propery provided. This wi be the case even if the services did not compy with the aws and reguations of the UK which woud have appied had those services been provided in the UK. The exception to this is where the caim or compaint concerns the absence of a safety feature which might ead a reasonabe hoiday maker to refuse to take the tour in question. (5) Where we are found iabe for oss of and/ or damage to any uggage or persona (6) Where any caim or part of a caim (incuding those invoving death or persona injury) concerns or is based on any trave arrangements (incuding the process of getting on and/or off the transport concerned) provided by any air, sea, rai or road carrier or any stay in a hote, the maximum amount of compensation we wi have to pay you wi be imited. The most we wi have to pay you for that caim or that part of a caim if we are found iabe to you on any basis is the most the carrier or hoteier concerned woud have to pay under the internationa convention or reguation which appies to the trave arrangements or hote stay in question (for exampe, the Warsaw Convention as amended or unamended and the Montrea Convention for internationa trave by air and/or for airines with an operating icence granted by an EU country, the EC Reguation on Air Carrier Liabiity No 889/2002 for nationa and internationa trave by air, the Athens Convention for internationa trave by sea and COTIF, the Convention on Internationa Trave by Rai). Pease note; where a carrier or hoteier woud not be obiged to make any payment to you under the appicabe internationa convention or reguation in respect of a caim or part of a caim, we simiary are not obiged to make a payment to you for that caim or part of the caim. When making any payment, we are entited to deduct any money which you have received or are entited to receive from the carrier or hoteier for the compaint or caim in question. Copies of the appicabe internationa conventions and reguations are avaiabe from us on request. (7) Pease note, we cannot accept any iabiity for any damage, oss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we coud not have foreseen you woud suffer or incur if we breached our contract with you or (2) which did not resut from any breach of contract or other faut by ourseves or our empoyees or, where we are responsibe for them, our suppiers. Additionay we cannot accept iabiity for any expenses or osses which reate to a business (incuding sef empoyed oss of earnings). Medjugorje OUR LIABILITY TO YOU ourdes CHANGE OF DATE OR PERSON For a other caims which do not invove death or persona injury, if we are found iabe to you on any basis the maximum amount we wi have to pay you is twice the price (excuding insurance premiums and amendment charges) paid by or on behaf of the person(s) affected in tota uness a ower imitation appies to your caim under paragraph (6) beow. This maximum amount wi ony be payabe where everything has gone wrong and you have not received any benefit at a from your tour. fatima Note: A information pubished in our iterature is pubished in good faith and beieved to be correct at the time of pubication. No iabiity can be accepted for any errors or omissions. A prices to be confirmed by QuoVadis Hoidays Ltd on booking. possessions (incuding money), the maximum amount we wi have to pay you is 500 per person affected uness a ower imitation appies to your caim under this paragraph (5) or paragraph (6) beow. You must ensure you have appropriate trave insurance to protect your persona beongings. Vatican Passengers booking trave ony do not have the protection of this price protection and must pay the fu amount of any increase. guadaupe We reserve the right to ask any passenger who behaves inappropriatey to eave any of our tours. We cannot guarantee in these circumstances to organise the passenger s return to their joining point. We reserve the right to pass on to the passenger any costs incurred by QuoVadis Hoidays shoud inappropriate behaviour resut in such costs. europe SPECIAL NOTICE hoy and Terms&Conditions

8 QuoVadis Hoidays Ltd 6th Foor, City Gate East Nottingham NG1 5FS, United Kingdom +44 (0) A the fights and fight-incusive hoidays in this brochure are financiay protected by the ATOL scheme. When you pay you wi be suppied with an ATOL Certificate. Pease ask for it and check to ensure that everything you booked (fights, hotes and other services) is isted on it. Pease see our booking conditions for further information or for more information about financia protection and the ATOL Certificate go to: