Cultivating Risk Management Programs Across Borders Recording of this session via any media type is strictly prohibited.

Transcription

1 Cultivating Risk Management Programs Across Borders Page 1

2 Steven Hofmeister, ARM Nike/Program Manager, Operational Risk Establish standards and provide guidance for contractual risk transfer, driver and vehicle management and event related functions across the breadth of NIKE Louis Therrien, CSP, ARM, CPCU AIG/Consulting Services Manager Manage risk consulting services for global and national accounts Page 2

3 What to Expect This session will help attendees: Identify and prioritize risk management challenges due to global interdependencies Adopt processes to foster risk management partnerships Apply knowledge, resources and guidelines to multinational programs Page 3

4 Outline Global communication process Benefits Key process components Learnings and considerations Challenges and obstacles Monitoring for success Questions Page 4

5 Playbook Step 1: Identify Need get idea/set goals Step 2: Select Team commitment & coaching Step 3: Study, Analyze, Assess - training Step 4: Develop a Strategy & Plan race plan Step 5: Implement the Plan run the race Step 6: Monitor Results assess, check, adjust Page 5

6 Set the Goal Identify Gain a vision of the end goal Think through required steps Process mapping Page 6

7 Select the Team People most familiar with the problem will participate in helping to solve it Vested partners will have a desire to participate and be committed Higher-quality decision makers = better results Page 7

8 Select the Team Managers can draw more on their staffs and resources Responsibility for implementing decisions lies with everyone Process builds team-building & problemsolving skills Page 8

9 Prepare for Race Global leadership support Business solutions and opportunities Not U.S. centric Pre-Assessment conference Web meetings Process tools Use management systems in place Page 9

10 Hurdles and Pits along the way Laws & Regulations Culture & Language Time Zones Insurance Market Organizational Structure Desire to use Local Consultants Complacency Page 10

11 Drive, Sprint and Lean for the Tape Partner with Local Management Incorporate certain elements acknowledging local needs Provide effective business solutions Page 11

12 Drive, Sprint and Lean for the Tape Use Best Practices & Standard Operating Procedures to get buy in - Not just delivery of regulations Help establish and manage plans/services for optimum effectiveness Show effectiveness of the programs through use of metrics Page 12

13 Maintain, Check & Adjust Leading indicators Meetings Training Inspections Incident investigations Audits Other Page 13

14 Maintain, Check & Adjust Lagging indicators Claims Total cost incurred Occurrences/Incidents rates Comparative rates Other Page 14

15 Questions, Final Comments and Contact Information Steve Hofmeister Louis Therrien Page 15

16 American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at Products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Not all products and services are available in every jurisdiction, and insurance coverage is governed by actual policy language. Certain products and services may be provided by independent third parties. Insurance products may be distributed through affiliated or unaffiliated entities. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds and insureds are therefore not protected by such funds. Disclaimer The information, suggestions and recommendations contained herein are for general informational purposes only. This information has been compiled from sources believed to be reliable. No warranty, guarantee, or representation, either express or implied, is made as to the correctness, accuracy or sufficiency of any representation contained herein. This document does not purport to set forth all hazards nor to indicate that other hazards do not exist. The absence of comment, suggestion or recommendation, nor will reliance upon, or compliance with, any of the information, suggestions or recommendations contained herein in no way guarantee the fulfillment of your obligations under your insurance policy or as may otherwise be required by any laws, rules or regulations. This information should not be construed as business, risk management, or legal advice or legal opinion. NIKE, Inc. based near Beaverton, Ore., is the world s leading designer, marketer and distributor of authentic athletic footwear, apparel, equipment and accessories for a wide variety of sports and fitness activities. Wholly-owned NIKE, Inc. subsidiaries include Converse Inc., which designs, markets and distributes athletic lifestyle footwear, apparel and accessories; and Hurley International LLC, which designs, markets and distributes surf and youth lifestyle footwear, apparel and accessories. For more information, visit and Please complete the session survey on the RIMS14 mobile application. Page 16