Unigard's Target Market

Transcription

1 Unigard's Target Market Our primary target for cross sold automobile and homeowners business is the stable, financially responsible insured living in a residential setting. We look for applicants with steady employment, living in homes demonstrating superior maintenance. The insureds own two or more vehicles and have clean driving records. Their homes range in value from $80,000 to $2,000,000. WA Rev

2 Unigard's Personal Lines Market Offers: Multi-Tiered Auto and Homeowner Programs Cross-Sold Credits Experienced Underwriters Competitive Rates Interface Availability Rating Software Convenient Billing Options Endorsement Requests accepted via plagentmail@unigard.com Website: A Strong Company Superior Financial Resources Founded in 1901 WA Rev

3 Unigard at a Glance Unigard Insurance Group Over 100 years experience 1901 was the year Frank J. Martin and Corwin S. Shank first incorporated their new insurance company, Northwestern Mutual Fire Association. The company grew and adjusted to meet the challenges of each new era. In 1971 the name was changed to Unigard - meaning "one guard," or one source of insurance protection. The Unigard Insurance Group was founded on principles of individual strength and a focus on loss prevention those principles still hold today, though we ve spread into seven states, in three regions, covering the Northwest, Intermountain and the Southwest. A centralized core of operations in Bellevue, Washington provides underwriting and processing for personal lines, renewal underwriting and all processing of commercial lines, some claims processing, and all the administrative services our agents and policyholders need, including a range of premium payment choices, including monthly direct bill, and electronic fund transfers. Service, Service Service! Unigard has led the industry in the automation of insurance processing. Our systems allow us to fulfill our commitments to be a service-oriented organization, dedicated to fast, accurate, responsive assistance in any activity we undertake. Personal Lines FlexAuto is the centerpiece of Unigard's Personal Lines products. FlexHome will be introduced in the future. Homeowner and auto policies receive discounts when both are written with Unigard. Unigard offers an entire array of personal insurance products, including coverage for: Auto Homeowners Condominium-owners Tenants Inland Marine Boatowners Personal Umbrella Liability Rental Dwellings Unigard has an excellent claims reputation Centralization of Unigard's Claims processing has given us the ability to handle the vast majority of claims in a quick, decisive manner, with an emphasis on responsive communication and equitable adjusting. We also have field adjusters, which allows Unigard to give the larger, more complicated claims the individual attention they require. Advance preparation and planning helped Unigard's catastrophe team respond within hours to the 2003 Southern California wildfires. Financially, Unigard is strong Unigard has maintained a strong balance sheet, and an extremely liquid investment portfolio (no junk bonds, and minimal real estate holdings). All of Unigard's companies have a rating from the A.M. Best Company of A, (Excellent). Beyond that, Unigard's parent company, QBE has a Standard and Poors rating of A+, and is one of the top 18 insurers in the United States and among the top 25 insurers worldwide.. WA Rev

4 Personal Auto Programs Program Eligibility Benefits FlexAuto Five programs with multiple tiers within each program allow Unigard to write a much larger segment of the market. An applicant will be placed into one of the following programs: UltraFlex FlexPlus Flex Standard Non-Standard Most applicants with accidents or violations can still secure coverage with Unigard by being placed in the appropriate tier. Sophisticated and competitive pricing. Rating factors and vehicle symbols applied to major coverages. Six month policy terms. An Activity Free Renewal Discount will be applied when all drivers in the household have no at-fault accidents or violations in the preceding 12 months. This discount can grow up to 16 years. A Cross Sold credit will be applied when Unigard provides the supporting homeowners policy. A Multi-Car discount is given if Unigard insures two or more autos owned by the insured. Other discounts are also available. WA Rev

5 Personal Auto Programs Group Discounts Group Eligibility Benefits Principal operators eligible for FlexAuto are eligible for the Group Discount All autos on the policy receive the discount Work Place Must be an employee or member of a Home Office approved employer group or association The Work Place group can be as little as 10 members Professional Group Must be a named insured or spouse who is a member of one of our Engineering, Science, Health care or Financial groups Educator Must be a currently employed, full time educator or on the support staff of a public or private K-12 school or accredited college WA Rev

6 Personal Auto Programs Additional Credits and Discounts: Multi-Car Discount: A discount is given if Unigard insures two or more autos owned by the same individual or jointly owned by resident relatives. Good Student Discount: A credit is given to qualifying operators up to age 25 who maintain a B average or its equivalent. The credit varies according to the number of years driving experience and auto usage. Defensive Driving Credit: A credit is given on Property Damage Liability and Collision coverages to eligible drivers age 55 or over who successfully complete an accident prevention course approved by the Washington Department of Licensing. It applies to the vehicle operated by the insured with the course completion certificate. Physical Damage Deductible Insurance: Discounts are offered on Collision and Other Than Collision coverages for increased deductibles. The greater the deductible, the greater the discount. Activity Free Renewal Discount: All insureds in FlexAuto programs are eligible. As long as the insured, their household members and permissive operators have not had an atfault accident or moving violation during the last renewal term, they are eligible to secure a renewal credit. If, at renewal, at at-fault accident or moving violation has occurred in the previous twelve-month period, the Activity Free Credit is stalled until the next activity free renewal. The more renewals without any incidents, the larger the credit grows, up to a maximum of 16 terms. WA Rev

7 Personal Auto Programs Other Unique Benefits: Our Towing endorsement provides unlimited coverage for reasonable costs of roadside assistance. We pride ourselves in the fact that we're not template underwriters. We always listen and, whenever possible, we'll try to find a way to write each risk when appropriate. A $20 per day/$600 maximum limit for Transportation Expenses Coverage is included and can be increased to $50 per day/$1,500 maximum. For Best Service: Cross Reference other Unigard Policies for the applicant. Note other business controlled for the Insured with the agency. Whenever you feel clarification is needed, include notes to the Underwriter in the Remarks Section of the Application. There is a maximum of four vehicles per policy and per application. Please contact underwriting if there are more autos. Make sure to include all credits for which the insured is eligible. WA Rev

8 Personal Auto Programs Unacceptable Risks: Vehicles used to haul materials or transport passengers for a fee, or used for any commercial distribution of goods. Vehicles used in any form of racing. Vehicles which have been modified to alter their physical appearance or increase performance. Exotic vehicles and kit vehicles. Motorcycles, Four and Three Wheel Recreational Vehicles, and certain Snowmobiles (contact your underwriter for approval). Liability Limits in excess of $500,000 CSL or $250/$500. If higher limits are needed, we can provide a Personal Umbrella Policy. Any operator with uncontrolled health problems and/or those leading to blackouts or seizures. WA Rev

9 Homeowner Programs The Unigard Difference: We will consider older homes with pride of ownership and full updating at preferred rates. We will accept non-concurrent effective dates. We have 3 different Homeowner policies - Bronze, Silver and Gold - to meet the varying needs of your insureds. Our Gold program has 5 deductible options to choose from. We offer enhanced personal property coverage through our Blanket Personal Articles Coverage endorsement, for a low cost. High personal property limits are available for condominium policies. Replacement cost calculations can be made using RCT Express TM, a residential replacement cost estimator from Marshall & Swift/Boeckh (MSB), via our Unigard website. For Best Service: Homes with Earthquake coverage require two photos showing front and rear angles and a completed Earthquake Questionnaire. Include Protective Device Form and/or copy of the installation receipt. Include Wood Burning Stove Questionnaire if applicable. Include notes to the Underwriter in the Remarks Section of the application. Make sure the application is fully completed. Include all credits for which the insured is eligible. WA Rev

10 Homeowners Programs Coverages Bronze Silver Gold Section I Coverage B Limit 10% 10% 20% Coverage C Limit 50% 75% 75% Coverage D Limit 50% 50% 50% Replacement Cost Optional Included Included Contents Extended Replacement Cost Coverage A Optional up to 150% of Coverage A Included up to 150% of Coverage A Included up to 150% of Coverage A Special Personal Property Optional Optional Included** Coverage Money $200 $200 $1000 Securities $1500 $1500 $5000 Watercraft $1500 $1500 $2500 Trailers $1500 $1500 $2500 Theft of Furs $1500 $2500 $1500/item Theft of Jewelry $1500 $1500/item $2500 $1500/item $5000 including losing. Up to $2500/item $5000 including losing. Up to $2500/item Theft of Firearms $2500 $2500 $2500 including losing Theft of Silverware $2500 $2500 $5000 including losing Business Property On/Off $2500/$250 $2500/$250 $7500/$1000 Premises Electronic Apparatus $1000 $1000 $1000 Coverage D for Damage 30 days 30 days 30 days to neighboring premises Coverage D for Earthquake No Coverage $1000 $1000 or Toxic spill Coverage D for power No Coverage One week One week interrupt Debris Removal Additional 5% 5% 20% Amount Trees, Shrubs 5%/$500 each 5%/$500 each 10%/$500 each Credit Card $2500 $5000 $10000 Loss Assessment $2500 $2500 $5000 WA Rev

11 Homeowners Programs Coverages Bronze Silver Gold Landlord Furnishings $2500 $2500 $5000 Refrigerated $500 w/$100 $500 w/no deductible $500 w/no deductible Products separate deductible Land Stabilization $10,000 or 10% of Loss Amount $10,000 or 10% of Loss Amount $10,000 or 10% of Loss Amount Ordinance or Law Coverage Up to 10% of Coverage A Limit on Declaration Page Up to 10% of Coverage A Limit on Declaration Page Up to 20% of Coverage A Limit on Declaration Page Reward Coverage $1000 for crime $2500 for return of stolen property $1000 for crime $2500 for return of stolen property $2500 for crime $5000 for return of stolen property Key & Lock Coverage No Coverage $250 $250 Increased Day Care No Coverage $1000 $2500 Expense Coverage Personal Property No Coverage $2000 Full Coverage C Limit Away for Flood, Earthquake, Landslide Computer Records No Coverage No Coverage $1000 Recreation Coverage Mortgage Additional No Coverage No Coverage $5000 & $2500 Expense Coverage Sewer Back-Up Optional $5000 Optional $5000 Included **Special Personal Property Coverage does not include the peril of earthquake. In order to obtain earthquake coverage for personal property, an earthquake endorsement must be added to the policy. Please refer to the Underwriting Guidelines to determine eligibility. Coverages Bronze Silver Gold Section II Basic Limits $100,000/$1000 $100,000/$1000 $100,000/$1000 Coverages E & F Outboard Motors Up to 50 HP Up to 50 HP Up to 50 HP Claim Expense Up to $150/day Up to $150/day Up to $250/day Damage to Property of Others $1000 $1000 $1000 Loss Assessment $2500 $2500 $5000 WA Rev

12 Homeowners Programs GROUP DISCOUNTS Groups Eligibility Benefits Work Place Must be an employee or member of a Home Office approved employer group or association Professional Group Must be a named insured or spouse who is a member of one of our engineering, science, health care or financial groups The Work Place Homeowner group can have as few as 10 members The discounts of 5% are a flat deviation from our base rates and are available in our Bronze, Silver and Gold programs Educator Insured must be a currently employed, full time educator or on the support staff of a public or private K-12 school or accredited college WA Rev

13 Homeowners Programs CREDITS Claim Based Rating: New and current policyholders with Unigard have the opportunity to reduce their Homeowners premium by up to 10% by being claim free for 3 years. New Home Credit: Up to 30% discount is eligible for new dwellings. Ultra Flex Credit: A 15% credit can be applied to eligible HO-3, HO-4 and HO-6 policies if the Named Insured also has a FlexAuto Personal Auto policy. We will accept applications dated up to one year in the future. Cross Sold Credit: A 10% Cross Sold Credit is given to homeowners who also have a Unigard Personal Auto policy (including Tenants HO-4). Roof Surfacing Credit: Two unique credits are applicable to roof surfacing. Clay tile or slate, concrete tile or metal roofs receive a 5% credit while a 1% credit is allowed on roof surfacing losses settled at ACV. Protective Device Credits: Premium credits are allowed for the installation of an approved and properly maintained burglar alarm, fire alarm, or automatic sprinkler system in the dwelling. Each different system receives the following credit: Deadbolts and an installed fire extinguisher (must have both) 3% Central station burglar alarm 5% Central station fire alarm 5% Smoke detector 2% Local burglar alarm 2% Full home sprinkler system 13% Partial home sprinkler system 8% Gated Community: A dwelling located in a gated community receives a 3% premium credit. Insurance Score Rating Factor: An insurance score is developed and used on the first named insured listed on the policy. The score is translated into one of 12 grades which corresponds to a variable credit or surcharge to be applied to the total premium. WA Rev

14 Personal Inland Marine Coverage: Open peril coverage with no deductible. Coverage is issued on a Valued Policy form. This means in the event of a loss, we pay the amount shown on the declarations page for the insured item. We offer worldwide coverage. Coverage may be written with support, or it can be endorsed onto the Homeowner policy. When is an appraisal or bill of sale required? An appraisal or bill of sale completed within the past 24 months is required for any item valued at $10,000 or more. What type of information should be contained in a appraisal for gold items, such as rings, charms, chains, earrings, and bracelets? The weight in grams (gms) or pennyweight (dwt) is the most important piece of information for gold items. The term "Karat" is used to measure precious metals such as gold. An appraisal should indicate what karat of gold the item is. The chain length should be provided for necklaces and bracelets, and the appraisal should distinguish whether the item is a piece of men's or ladies' jewelry. Call Underwriting For... Single Items over $10,000 in value. An Aggregate amount over $50,000. Unacceptable Risks: Any property used in business. Unset stones. Property loaned or kept at a location other than the insured's residence. WA Rev

15 Personal Umbrella Policy Coverage: First Dollar Defense Worldwide Auto Coverage Includes Personal Injury Coverage Up to $5 Million Limit is Available $250 Self-Insured Retention Underwriting: $300,000 Homeowners Underlying Limits. $300,000 CSL or $250/$500 Auto Underlying Limits. We will accept an Auto application up to six months in advance. One to four family rentals are acceptable, with a maximum limit of ten total units. When the Umbrella policy limit is $3, $4, or $5 Million, $500,000 Underlying limits are required for both Homeowners and Auto policies. Limits of $1 million may be bound. WA Rev

16 Dwelling Fire Features: Account sold, well maintained rentals without fuses. Dwelling Fire risks have the same eligibility requirements and binding authority as the Homeowner Program. Premises Liability Coverage can be added. Extended Replacement Cost Coverage for dwellings is available with the ACE endorsement for a $10 charge per location. Reward coverage up to $1000 and personal property coverage up to $1000, at the insured location, is also available with this endorsement. We can put up to three locations on one policy. WA Rev

17 Dwelling Fire Credits: New Dwelling Credit: 10% for dwellings built less than 20 years ago. Multiple Policy Credit: a 5% credit if an auto policy or primary homeowners, including Bronze, HO-4, HO-6, Silver and Gold, is with Unigard. Protective Device Credits: allowed for the installation of approved and properly maintained fire alarms and automatic sprinklers in the dwelling. Each different system receives the following credit: Dwelling Mobilehome Central Station Fire Alarm 10% 8% Fire Department Reporting Fire Alarm 7% 5% Local Fire Alarm 5% 3% Full Dwelling Sprinkler System 20% 10% Partial Dwelling Sprinkler System 10% 5% Gated Community: A dwelling located in a gated community receives a 3% premium credit. Roof Surfacing Credit: Two unique credits are applicable to roof surfacing. Clay tile or slate, concrete tile or metal roofs receive a 5% credit while a 1% credit is allowed on roof surfacing losses settled at AC WA Rev

18 Watercraft Program Coverages and Benefits: Competitive Rates We provide Replacement Cost Coverage for the hull, as opposed to Actual Cash Value. Emergency Services $75 Towing, Gas and Trailer Repair, Wreck Removal ($250 or 5% of Coverage "A" - Hull). Coverage can be added to the Homeowner Policy, or it may be written on a standalone basis. Broad Form Medical Coverage is available. We offer discounts for depth finders, navigational aids, and accredited training. We only require one cross-sold policy - either Automobile or Homeowners. We offer Personal Watercraft Coverage for the appropriate Ultra Flex risk. Underwriting: Boats less than 26 feet in length are eligible. The maximum speed can not exceed 55 miles per hour. Boats within the last ten years are our primary market, however we will accept well maintained boats over ten years old. Photos must accompany the application. The boat must be registered in the name of an individual or husband and wife. No business use or racing. MVRs must be submitted if Unigard doesn't provide supporting auto coverage. Boats older than 10 years require photos and underwriting approval. WA Rev

19 Watercraft Program Credits and Debits: The following credits or debits are based on the operator s boating education, protective device credits, hull type and fuel type up to a maximum of 15%. Credits: 15% - Diesel Engine 15% - Watercraft up to 5 years old 15% - Navigational courses or power squadron member 15% - Electronic theft prevention system 12% - Operable depth finder 10% - All sailboats 5% - Personal Watercraft safety course or Jet Smart course Debits: 10% - Watercraft years old 15% - Watercraft 16 years and older WA Rev

20 Billing Options Check Saver Pay Plan: Check Saver allows your insureds the convenience of having their monthly payments automatically deducted from their bank accounts. Two months down payment is required. This down payment option is only available with the Check Saver pay plan. Account Billing Monthly Billing Two month's premium down payment (no down payment service charge needed). Balance in 10 equal monthly installments with $5 service charge. Other Auto Billing Plans: Budget Billing 1/2 down with $5 service charge. Balance due on 71 st day of term plus $5. Monthly Billing Total premium divided by 2 months = Down payment to accompany application. (No Down payment Service Charge needed). Balance due monthly with $5 Service Charge. Other Homeowner Billing Plans: Budget Billing 1/3 down with $5 service charge to accompany application. 2nd payment = 50% of balance plus $5. Final payment = balance plus $5. Monthly Billing Total premium divided by 2 months = Down payment to accompany application. (No Down payment Service Charge needed). Balance due monthly with $5 Service Charge. NSF Checks: The NSF fee is $15 and applies to all policies on Direct Bill. WA Rev

21 Your Unigard Direct Bill Representative Service is what you expect when you call Unigard Direct Bill Call us at (425) or (866) , internal ext We are the people who answer your calls, and we believe you deserve more than just service, we give you personal service! We are: Lynn Harold, Supervisor Wendy Goodman Renee Mulcahy Lynette Bell Lonnie Kaul That s why we thought you would like to know our prime responsibility is handling all the details involved with your Direct Bill accounts. Service is the keystone at Unigard and we make the service very personal. WA Rev

22 Index Page Topic 1 Unigard Overview 2 Personal Lines Market 3 Unigard At A Glance 4-8 FlexAuto Programs 9-13 Homeowners Programs 14 Inland Marine Program 15 Personal Umbrella Program Dwelling Fire Program Watercraft Program 20 Billing Options 21 Direct Bill Representatives 22 Index WA Rev