Form of Direction - Sell/Transfer Shares

Transcription

1 Name: Address: All correspondence to: Computershare Investor Services Plc Plans Overseas The Pavilions, Bridgwater Road BRISTOL GREAT BRITAIN BS99 6BE Local Numbers: The following numbers may be used if you are calling from within the country: calling from Sweden: calling from the UK: International Numbers: If you are calling from any other country not listed above, please use the following numbers: Please provide your CP Number Form of Direction - Sell/Transfer Shares Kindly Note: This form is issued only to the addressee and is specifi c to the unique designated account printed hereon. This form is not transferable between different (i) account holders; or (ii) uniquely designated accounts. The Company and Computershare Investor Services PLC accept no liability for any instruction that does not comply with these conditions. Please use a black pen. Print in CAPITAL letters inside the boxes as shown in this example. A B C X Please note that shares held under the Plan are sold or transferred on a fi rst in, fi rst out basis, provided the shares are not still within a holding period. Therefore, if you hold shares under the Plan, you should consider how this rule will apply to your shares before sending any request. If you are in any doubt, please contact the helpline. A. B. C. Shares to be sold (Select sell all by marking the appropriate box with an X or enter the number you wish to sell). Please note that you can only make one selection. Sell all of my Unrestricted shares* US Tax Certification If you hold American Depository Receipts (ADRs) listed on the US stock exchange, and you have not certifi ed your US Tax status with us, you may be liable for US withholding tax on this trade. You can certify your tax status now by logging in and selecting the Tax Information option, in the My Details menu. Payment Details X Sell some of my shares (enter Amount)** Sell all available shares** including any still with Restriction * By selling these shares you will not forfeit any future matching shares. ** If you sell shares which have not yet reached their Qualifying Period End status then the associated Future Matching Shares will be forfeited. Please enter your bank account details to which your sale proceeds should be paid. Failure to supply correct/adequate details may result in failure to process your payment. If you have an intermediary bank account please enter these details in section D. SWIFT/BIC Code IBAN / ABA Routing Transit Number X Account Number Bank Code Currency Code e.g.sek Account Name Bank Name Bank Phone Number Bank Address State/Province ZIP/Post Code Country 11ZUGD D02

2 D. Intermediary Bank Details Please enter your intermediary bank details to which your proceeds should be paid. Failure to supply correct/adequate details may result in failure to process your payment. Intermediary SWIFT/BIC Code Intermediary IBAN / ABA Routing Transit Number Intermediary Bank Name Intermediary Bank Address Intermediary Bank Phone Number E. Transfer Shares There is a 250 SEK fee for each transfer of B Shares. You will be provided with the bank details in order to send the fee after submitting your transfer request. (Select transfer all by marking the appropriate box with a X or enter the amount you wish to transfer). Please note that you can only make one selection. Transfer all of my Unrestricted shares Broker Name BIC Code (B Shares) DTC Number (ADR) Broker Address X Transfer some of my shares (whole shares only) Contact Name at Broker Broker Telephone Number Broker Fax Number Broker Address Your Account Holder Name Your Brokerage Account Number If you transfer ADRs/Shares which have not yet reached their Qualifying Period End status then the associated Future Matching ADRs/Shares will be forfeited. F. Declaration and Signature I have read and agree to be bound by the Terms and Conditions of Computershare s Postal Sale / Transfer Facility and Global Payment Services for the Ericsson Stock Purchase Plan. In addition, I understand that in the event of this form being completed incorrectly, it may be returned to my registered address for amendment. In this event, I also understand that no action will be taken. Signature of Participant Date DDMM YY YY Mobile Phone Number/Daytime Contact Number Address Please ensure that your completed request is sent to Computershare and not to your Local Plan Administrator. Please return this form to: ericssonadrsales@computershare.co.uk or post to Computershare Investor Services Plc, Plans Overseas, The Pavilions, Bridgwater Road, BRISTOL, GREAT BRITAIN, BS99 6BE Computershare Investor Services PLC is authorised and regulated by the Financial Conduct Authority, Registered Offi ce: 25 The North Colonnade, Canary Wharf, London E14 5SH. Computershare Investor Services PLC is on the Financial Conduct Authority Register with registration number Computershare Investor Services PLC is registered in England & Wales, Company No , Registered Offi ce: The Pavilions, Bridgwater Road, Bristol, BS13 8AE. The main business of Computershare Investor Services PLC is the provision of share registry and shareholder services. Please visit the following website to read the Computershare legal notice: 11ZUGD D02

3 POSTAL SHARE DEALING SERVICE TERMS AND CONDITIONS FOR THE ERICSSON NOMINEE SERVICE These terms and conditions form a legally binding agreement between you and us. This postal share dealing service (the "Service") is provided by Computershare Investor Services PLC to participants in The Stock Purchase Plans, The Key Contributor Plans and The Executive Performance Stock Plans (individually and collectively, as applicable referred to as the "Plan"). Computershare Investor Services PLC is authorised and regulated by the Financial Conduct Authority ( FCA ). If you wish to use the Service it is your sole responsibility to inform yourself about and observe any applicable tax and legal requirements as they relate to you personally. Where these terms and conditions have been received in a country where the provision of such a service would be contrary to local laws or regulations or that would require us to comply with local governmental or regulatory procedures or legal formalities, these terms and conditions should be treated as being for information purposes only. If you instruct us to sell Shares on your behalf, we will do so on an execution-only basis. This means that we do not and will not provide you with any investment advice. You should ensure that the Service meets your own requirements. If you are in any doubt you should seek independent professional advice before taking any action. Please note that the value of Shares and the income from them are not guaranteed and Share prices may go down as well as up. You could get back less than you invest.. The price of Shares may fluctuate in the period after you send your instruction but before we receive it and it is executed. Historical performances are no indicators for future performances. We cannot provide you with any advice on the suitability or otherwise of the sale transaction to your personal circumstances or any associated tax liability. Neither the Service nor these terms and conditions constitute an invitation or recommendation to sell, transfer or hold Shares. 1. Definitions In these terms and conditions the following words and phrases will have the meanings set out below: "Available Shares" means Shares that can be bought and sold or transferred. "Broker" means the broker or Market Maker which we use from time to time in order to execute your instructions; "Business Day" means any day (excluding Saturday and Sunday) on which the London Stock Exchange ("LSE") and NASDAQ Stock Exchange or NASDAQ OMX Stockholm Stock Exchange ("NASDAQ" or "NASDAQ OMX" as applicable) are open for business; "Business Hours" means the hours within any day during which the LSE is open for normal business; "Company" means Telefonaktiebolaget LM Ericsson; "Costs" means our fees, commission or any other charges payable on the sale of your Shares, as set out in Clause 7; "Ericsson Local Company" shall have the same meaning as in the Stock Purchase Plan Participation Agreement; "Form of Direction" means the form which you must complete in order to instruct us to transfer or sell Shares acquired pursuant to the Plan; "FCA" means the Financial Conduct Authority; "FCA Rules" means the rules, guidance and principles set out in the FCA Handbook; "FSCS" means the Financial Services Compensation Scheme; "Global Payment Service With Currency Conversion" means the payment service which enables you to ask us to arrange for the conversion of monies payable to you pursuant to the Service to be converted into a currency of your choice and paid to you via foreign currency wire payments (otherwise known as International Wire) governed by discrete terms and conditions; "Global Payment Service Without Currency Conversion" means the payment service which enables you to ask us to arrange for monies payable to you pursuant to the Service to be paid to you via foreign currency wire payments (otherwise known as International Wire) or, where applicable, automated clearing house payments (otherwise known as Global Direct Credit or GDC) governed by discrete terms and conditions; "Global Payment Service Provider" means the bank used from time to time to provide the Global Payment Services; "Global Payment Services" means the Global Payment Service With Currency Conversion and Global Payment Service Without Currency Conversion, each a "Global Payment Service"; "Market Maker" means the entity able and willing to enter into transactions for the sale and purchase of investments at prices determined by them and generally and continuously, rather than in respect of each particular transaction; "Matching" shall have the same meaning as in the Stock Purchase Plan Participation Agreement; "Notification" means the notification made available to you following confirmation from your employer or previous employer, as applicable, or the Company of you ceasing to be in Relevant Employment. Such notification will be placed on the website and a confirmation will be sent to your address held on our records. If we do not have an address for you, a notification will be sent to your address as held on our records; "Plan" means The Stock Purchase Plans, The Key Contributor Plans and The Executive Performance Stock Plans; "Relevant Employment" shall have the same meaning as in the Plan rules; "Service" means this postal share dealing service provided by Computershare Investor Services PLC; "Shares" shall have the same meaning as in the Plan rules; "Stock Purchase Plan Participation Agreement" means the agreement constituting a Share Plan entered into between you and the Company governing your participation in such Share Plan; "Tax" means any tax and/or social security contribution (or equivalent) payable in respect of a Participant's Shares ceasing to be subject to the Plan which may be levied on the transfer or sale of your Shares pursuant to "Terms and Conditions of the Ericsson Stock Purchase Plan Account Agreement" means the agreement entered into between you and Computershare governing your participation in the Ericsson Nominee Service; "The Act 2012" means the Financial Services Act 2012 as amended or replaced and any regulations made thereunder; "us" or "we" or "Computershare" means Computershare Investor Services PLC (Company No: ) whose registered address is situated at The Pavilions, Bridgwater Road, Bristol, BS13 8AE, Financial Services Register (No ); "you" means the person holding an interest in the Shares. Interpretation References to statutes, regulations or any other rule includes references to them as amended or replaced from time to time. Headings are used for reference only and do not affect the meaning of the sections. Reference to a time of day will be construed as a reference to UK time, except where otherwise stated. Any phrase introduced by the terms 'including', 'include', 'in particular' or any similar expression is to be construed as illustrative only and does not limit the sense of the words preceding those terms. 2. Selling your Shares (a) Subject to the Plan rules, you may instruct us to sell some or all of your Shares by completing the Form of Direction and sending it to us by post to our address the details of which are set out in Clause 9(a) below. Such an instruction can be an explicit instruction issued by you or a deemed instruction from you triggered by the occurrence of a certain event in accordance with the Terms and Conditions of the Ericsson Stock Purchase Plan Account Agreement. (b) If you instruct us to sell a specific number of Shares, the number of Shares to be sold must be sufficient to realise sufficient proceeds to cover the Costs. (c) Available Shares are sold on a "first in, first out" basis, with, to the extent possible, Shares without Matching rights being sold before those with Matching rights. 3. Transferring your Shares (a) Subject to the Plan rules, you may instruct us to transfer some or all of your Shares to you by completing the Form of Direction and sending it to us by post to our address the details of which are set out in Clause 9(a) below. Such an instruction can be an explicit instruction issued by you or a deemed instruction from you triggered by the occurrence of a certain event in accordance with the Terms and Conditions of the Ericsson Stock Purchase Plan Account Agreement. (b) Available Shares are transferred on a "first in, first out" basis, with, to the extent possible, Shares without Matching rights being transferred before those with Matching rights. (c) You will only be able to transfer your Shares into a brokerage account in your own name (that is such that the Shares can legally and practically be transferred into it). 4. How and when we will carry out your sale instructions (a) Subject to Clause 6(c) below, provided we have received your valid instruction by 11:00 (UK time) on a Business Day we will aim to process your instruction on such day. (b) Instructions which are received after 11:00 (UK time) on a Business Day will be treated as having been received at the opening of Business Hours on the next Business Day. (c) If we have not received an instruction by 11:00 (UK time) on the cut off date referred to in any Notification we will sell all of your Shares in accordance with Clause 2 above as specified in the Notification and/or the terms of the Plan. Any instructions received after 11:00 (UK time) on the cut off date referred to in any Notification will not be accepted. Furthermore if we sell all of your Shares but you have not provided bank account details so as to enable us to remit any residual sale proceeds to the Global Payment Service Provider we will remit such proceeds to your previous employer's payroll (in the same currency as that in which the Shares sold are denominated) so that it may pay such monies to you. By agreeing to the terms of the Plan you agree that we discharge all duties and obligations which we owe to you in respect of net proceeds at the time they are transmitted to your previous employer and that such proceeds of sale will no longer constitute client monies and consequently will not be held in a designated client monies account in accordance with the FCA Rules. (d) We are irrevocably and unconditionally appointed to act as your agent when we undertake a transfer or sale of your Shares and by instructing us to do so you give us your authority to sign, complete and deliver any transfer form or other document and to do anything else we think necessary to give effect to your instructions. (e) By instructing us to transfer or sell your Shares on your behalf you represent to us that you are entitled to do so and that no other person has any rights, interests or charges in or over such Shares. (f) Subject to Clause 4(c) above, we will transfer or sell your Shares in accordance with the instructions given by you via the Form of Direction. (g) In order to effect a sale we will use a Broker. We will take reasonable care in the selection, appointment and continued use of the Broker but we do not otherwise accept any responsibility for any losses, costs or expenses suffered or incurred by you as a result of any acts or omissions by the Broker. (h) You acknowledge that orders above a certain size may be subject to manual review and entry which may cause delays in processing your instructions. All such instructions will be processed where possible within one Business Day of receipt. (i) We may aggregate your order with instructions we receive from other clients using the Service. The Broker may also aggregate the instruction we provide to it with instructions it receives from its other clients. This may result in a more or less favourable price than if your instruction had been executed separately. (j) If the Broker executes a number of instructions for us on a particular day then it may average the price obtained for all the orders if different instructions were dealt at different prices. (k) We and the Broker are required to obtain the best price reasonably available at the time the sale is executed. Accordingly we and/or the Broker may delay the execution of all or part of the order until the next Business Day or number of subsequent Business Days if we believe, acting reasonably, that it is in your best interest to do so. (l) When receiving and transmitting your instruction to a Broker for effecting a sale of Shares we will use a Broker selected from our panel of approved Brokers as detailed in our order handling policy. By taking this approach your instruction will not be placed on a whole of market basis and we will not usually request a price from each of our approved Brokers before transmitting your order. In line with our regulatory obligations we and the Broker will take reasonable steps to obtain the best possible results for you, taking into account certain factors. The principal factors will usually be price and costs, as they dictate the result in terms of total consideration for our clients. The Broker we select is required, prior to executing the instruction, to consider factors such as the prevailing stock price and costs but may also consider further factors such as the likelihood of execution, size of instruction, nature of stock, speed of settlement, market volume, market impact and execution venue. (m) The Broker will normally select execution venues that are regulated markets or multilateral trading facilities; these are markets authorised to operate in accordance with nondiscretionary rules as required by the Markets in Financial Instruments Directive (e.g. the NASDAQ or NASDAQ OMX (as applicable)). In order to obtain the best possible result the Broker may decide at its discretion to execute your instruction outside one of these markets or facilities; this could happen if the Broker deals as principal, executes the client instruction with a Market Maker or matches the client instruction against another client instruction received. By using the Service you consent to us transmitting the instruction on the basis that the Broker may use a venue that is not a regulated market or a multilateral trading facility. (n) Please remember that you can only deal in your Shares in accordance with the Company's share dealing policy. By agreeing to the terms and conditions of the Service, you are giving us a pledge that your submission of your instruction does not contravene such policy. The full version of the Company's share dealing policy is available upon request from the Company. (o) You agree that any instruction to sell your Shares will not be processed in the event of a suspension or halt of trading in the Shares. Where the processing of a transaction is affected by a halt of trading on an execution venue we shall complete the transaction as soon as reasonably practicable after trading resumes. However, we have no control over the effect of such halt of trading and/or any consequent delay may have upon the price at which your transaction is executed. 5. Sale Proceeds and Payment Methods (a) If you instruct us to effect a sale of any of your Shares, we will remit any residual sale proceeds to you or to the Global Payment Service Provider (in accordance with your selected payment method) after deduction of Costs. For the avoidance of doubt, any request for us to arrange for the conversion of monies payable to you pursuant to the Service into a currency of your choice and then paid to you via foreign currency wire payment or simply paid to you via foreign currency wire payment or, where applicable, automated clearing house payments will be governed solely by the terms and conditions of a Global Payment Service, as applicable.. (b) Should we incur problems making a payment to you pursuant to these terms and conditions, such sale proceeds will be held in a non-interest bearing designated client money bank account pending receipt of revised UK bank account details. We reserve the right to issue your payment in the form of a sterling cheque to you to your address as it appears on our records if we are unsuccessful in making a BACs payment and/or if incorrect and/or insufficient bank account details are provided. We reserve the right with approval from the Company to remit your payment to your Company payroll (in the same currency as that in which the Shares sold are denominated) to be paid to you by the Company in the next available payroll run if we are unsuccessful in making a direct credit payment or foreign currency wire payment or if incorrect and/or insufficient bank account details are provided. (c) We will usually receive the sale proceeds payable on the sale of your Shares from the Broker in the same currency as that in which the Shares sold are denominated on the settlement date. The settlement date will normally be three Business Days following the date of the trade. We are not obliged to make any payment to you until we have received the sale proceeds from the Broker. The Costs will be deducted from any sale proceeds and the balance, if any, will be remitted to you in accordance with Clause S(a) above. (d) We will not accept (and you should not give) any Computershare Investor Services PLC is authorised and regulated by the Financial Conduct Authority, Registered Office: 25 The North Colonnade, Canary Wharf, London E14 5HS. Computershare Investor Services PLC is on the Financial Conduct Authority Register with registration number Computershare Investor Services PLC is registered in England & Wales, Company No , Registered Office: The Pavilions, Bridgwater Road, Bristol BS13 8AE. The main business of Computershare Investor Services PLC is the provision of share registry and shareholder services. Please visit the following website to read the Computershare legal notice: ERICSSON GESPP POSTAL 12 11ZUGD D02

4 instructions to make payment to anyone other than you. (e) It will be your responsibility to update us of any change(s) to your bank account details. (f) Neither we nor the Company will take into account any Tax for which you may be liable. It is your sole responsibility to report, and if applicable, pay any such Tax. 6. Acknowledgments and Rejections (a) We will not acknowledge receipt of your instruction. (b) If you are sending an instruction under a power of attorney you should indicate this fact and enclose the original power of attorney or a copy certified by a solicitor or public notary, which will be inspected and returned to you. Failure to provide the required documentation will render your instruction invalid. (c) We reserve the right not to accept and consequently not to act upon any particular instruction from you if we consider that we need to obtain further information from you or to comply with any legal or regulatory requirement binding on us (including the obtaining of evidence of identity to comply with money laundering regulations} or to investigate any concerns we may have about the validity of or any other matter relating to your instruction. We will notify you in writing as soon as reasonably practicable if we decide not to accept a particular instruction. (d) We reserve the right not to accept instructions which are not given on the Form of Direction, or which have not been properly completed. Any Form of Direction which we reject will be returned to you by post. 7. Our Fees (a) For each sale of Shares executed on the NASDAQ OMX Stockholm Stock Exchange as a result of your instructions we will charge a dealing fee of 0.325% of the gross sale proceeds subject to a minimum fee of SEK 150. For each sale of Shares executed on the NASDAQ Stock Exchange as a result of your instructions we will charge a dealing fee of 0.325% of the sale proceeds with a minimum charge of USD (b) No UK Value Added Tax (VAT) is currently chargeable on dealing commissions and currency conversion fees. Should UK tax rules change in future and VAT and/or any other relevant tax be applicable on dealing commissions and/or currency conversion, this may be deducted from your sales proceeds without further notice. (c) There may be further taxes or costs incurred that are not paid via us or imposed by us. We do not provide advice about tax matters.( (d) Subject to Clause 7(e) below, for each transfer executed as a result of your instructions we will charge a transfer fee of SEK 250 (or USD or 30 Euros). (e) There shall be no fee charged in respect of a transfer of Shares if you exercise your cancellation rights in accordance with paragraphs 9.2 and 9.3 of the Terms and Conditions of the Ericsson Stock Purchase Plan Account Agreement. (f) This charge may change from time to time. We will notify you in advance of any change(s) to our charges, which will only apply to instructions received after notification of the change(s). Instances where we may increase our charges may include but are not limited to: (i) increases in inflation; (ii) changes in interest rates; (iii) increases in our running costs of (iv) additional charges imposed by parties we work with in connection with the provision of (v) new services being offered under (vi) alterations in the provision of the Service being provided; and/or (vii) tax or legal changes. (g) If we carry out any other services or provide you with any other information which is not mentioned in these terms and conditions, then we may write and ask you to pay for that service or information. (h) We may share a portion of the dealing fee referred to in Clause 7(a) above with the Broker. 8. Liability (a) Save to the extent expressly stated to the contrary in these terms and conditions, we will take reasonable care in operating the Service and will be responsible to you for any losses or expenses (including loss of Shares) suffered or incurred by you which are a foreseeable consequence of our breach of these terms and conditions, negligence, wilful default or fraud. (b) We do not accept liability for any losses or expenses suffered or incurred by you which are not a foreseeable consequence of our breach of these terms and conditions, negligence or wilful default. (c) We do not accept liability for any losses or expenses suffered or incurred by you which do not arise as a result of our breach of these terms and conditions, negligence, wilful default or fraud. (d) We shall not be responsible for losses that result from our failure to comply with these terms and conditions which fall into the following categories: loss of business; loss of profit arising in the course of business; loss of opportunity; loss of goodwill; loss of anticipated savings; or any waste of time. (e) Nothing in these terms and conditions excludes or limits in any way our liability for: death or personal injury caused by our negligence; or fraud or fraudulent misrepresentation; or section 2 of the Supply of Goods and Services Act 1982; or any other matter for which it would be illegal or unlawful for us to exclude or limit or attempt to exclude or limit our liability. (f) We do not accept any responsibility for any losses or expenses suffered or incurred by you which are caused by your failure to adhere to any personal obligations imposed on you by the laws of the jurisdiction in which you are resident. (g) We do not accept any responsibility for any losses or expenses suffered or incurred by you as a result of any acts or omissions of: the Company; any Ericsson Local Company; the Broker; the Global Payment Service Provider; or the Company's registrar (where we are not appointed as such} (h) If you are in any doubt as to whether an instruction has been received or carried out you should telephone us immediately using our helpline the operating hours and details of which are set out in Clause 9(a) below. (i) Nothing in these terms and conditions restricts any rights you may have under the rules of the FCA or under The Act (j) We shall not be responsible for delays or failure to perform any of our obligations due to acts beyond our reasonable control. Such acts shall include, but not be limited to, market conditions, halts of trading on an execution venue, acts of God, strikes, lockout, riots, acts of war, terrorist acts, epidemics, pandemics, governmental regulations superimposed after the fact, communication line failures, power failure, earthquakes or other disasters. (k) Any documents/instructions/cheques sent by you, or to you, are sent entirely at your own risk. We do not accept liability after despatch of any document to you. 9. Contacting each other (a) Notices and other communications should either be submitted in writing to Computershare Plan Managers, Bridgwater Road, Bristol BS99 6AP, United Kingdom. We can also be contacted by telephone on if calling from Sweden or +44 (0) if calling from the rest of the world on Business Days. (b) If you are resident in the UK, all documents which we send to you by post will be sent to your address as it appears on our records by domestic post. If you are resident outside the UK, we will send such documents to your address as it appears on our records by international post. We will send all responses to your address as it appears on our records. (c) If we send you notices they will be treated as received by you if: (i) delivered by hand or courier, at the time of delivery; (ii) sent by fax, at the time of transmission if between the hours of 08:00 and 17:00 (UK time) on a Business Day or otherwise at 08:00 (UK time) on the next Business Day; (iii) sent by post, two Business Days from the date of posting, in the case of domestic mail in the UK or five Business Days from the time of posting in the case of international mail; and (iv) delivered by electronic mail or via Computershare s website, at the time of despatch or posting as applicable.. (d) Computershare Investor Services PLC provides its contractual terms in English and will only communicate with you in English during the provision of the Service. Any translation of these terms and conditions into any language other than English should be treated as being for information only, these terms and conditions in English shall be the sole operative terms and conditions governing the operation of the Service. 10. General (a) The decision to transfer or sell your Shares is solely your responsibility. (b) The value of Shares and the income from them is not guaranteed and Share prices may go down as well as up. You could get back less than you invest.. Historical performances are no indicators for future performances. (c) The price of Shares may fluctuate in the period after you send your sale instruction but before we receive it and it is executed. If, as a result of market fluctuations, insufficient funds are realised from the sale of your Shares to cover Costs it will be necessary for us to contact you to recover the shortfall. (d) You may not specify the price or the minimum price at which your Shares are to be sold. (e) We and/or the Broker are entitled to deduct the Costs from your sale proceeds. (f) You may not cancel or amend any instructions to sell Shares once they have been received by us. Your request will be irrevocable. (g) We may employ agents on such terms as we deem fit and can delegate any function or responsibilities that we may have under these terms and conditions. We will satisfy ourselves that any person to whom we delegate any functions or responsibilities is competent to carry out those functions or responsibilities. (h) Where the Broker effects the sale of Shares on your behalf pursuant to the Service, your advice note will be available to you within one Business Day of the receipt of confirmation from the Broker of the sale of your Shares. Your advice note will be placed on the website and a confirmation will be sent to your address held on our records. If we do not have an address for you, an advice note will be sent to your address as held on our records. The advice note will detail the number of Shares sold on your behalf and all applicable Costs. (i) We will not do anything which in our reasonable opinion would or might break any relevant laws, rules, regulations or codes or risk exposing us to criticism for behaving improperly or not acting in accordance with good market practice. (j) By using the Service, you authorise us to pool any client money we hold on your behalf in the provision of this Service into any relevant omnibus bank accounts set up in accordance with the FCA Rules on client money which also holds money of other clients. You retain all rights you have as the legal owner of the monies. All client money that we hold on your behalf as a consequence of administering this Service will be maintained in an appropriately designated and named client money bank account at a UK approved bank selected by us. Your cash held in this account is held separately from our money. Your client money will be held on trust for the benefit of clients for whom we are holding client money as required by the FCA Rules and treated in strict accordance with the requirements of the FCA Rules on client money. This means that in the event that the bank became insolvent we will attempt to recoup your money on your behalf. If the bank cannot repay all the money it owes its clients this could result in a shortfall. We will treat money held in client money bank accounts as pooled, which means that any shortfall will be shared proportionally with other Shareholders and other customers of ours. You may not recover all of your client money. In this situation, you may be eligible to claim under the FSCS. For more information, please see Clause 12. For operational purposes (for example, to facilitate payments to you if you are based outside the UK) we may maintain your client money in a bank based in a jurisdiction outside the UK. If we do maintain the money in a bank account with a bank not based in the UK, then we will take all reasonable steps to protect the client money in accordance with the local equivalent law and rules for the treatment of client money. These may be different to those in the UK and your rights in the event of insolvency of the bank may be reduced. We will not pay interest on any client monies held on your behalf. (k) If your client money held by Computershare is 25 or less (or equivalent) and there has been no movement in your balance for at least six years (disregarding any payments, charges or similar items), we may cease to treat your money as client money and remove it from the client money bank account(s). Before doing this, we will write to you at your last known or postal address giving you at least 28 calendar days notice of our intention to cease to treat the money we hold for you as client money and remove it from the client money bank account. If no claim is made by you by the end of the notice period, we will pay this money to a registered charity of our choice but still retain a record of the balance we were holding for you. If you later claim this balance, you will not be entitled to any interest which would have otherwise accrued on this money during the period over which it was unclaimed by you. (l) You agree that, in the event of us transferring all or part of our business to another provider, we can cease to treat your cash balance as client money when that transfer has been made. We will exercise due skill, care and diligence in assessing whether the provider that we are transferring your client money to will follow the requirements of the FCA Rules or apply adequate equivalent measures to protect your client money. (m) Cash fractions arising in respect of money due to you are rounded down to the nearest penny sterling (or, where different, the equivalent denomination of the same currency as that in which the Shares are denominated) and the Costs will be charged at the prevailing rate against each individual sale instruction rounded up to the nearest penny sterling (or, where different, the equivalent denomination of the same currency as that in which the Shares are denominated) and in each case the difference will be kept for our own benefit. (n) We reserve the right to change these terms and conditions from time to time provided that if such change would be materially detrimental to you, we will give you not less than twenty Business Days' written notice before such change becomes effective. (o) These terms and conditions are governed by and shall be construed in accordance with the law of England and Wales. Computershare Investor Services PLC has applied the same laws in its marketing of, and arrangements for you to use, the Service. (p) If you receive a benefit (e.g. a dividend) which relates to Shares you have sold, you may have to account for this benefit to the new owner of the Shares. We will contact you if we are aware that this is necessary. The date upon which you may lose your entitlement to any benefit is established by the date on which the Shares are traded on the relevant exchange, not the date upon which the transfer is registered by the relevant registrar. If we are aware of a claim at the time when we receive the money we may deduct any relevant amount from the proceeds of sale. (q) We may choose to withdraw the Service due to developments in legislation or should it materialise that you are not eligible or permitted to participate as envisaged by us by local legislation and/or regulation without giving you any notice that the Service is no longer available. To the extent permitted by law and regulation any deals that we have accepted but have not settled prior to the Service being withdrawn will be completed. (r) For the purpose of offering the Service, you will be classified by us as a retail client. As a retail client you have protection available under the FCA Rules and may be eligible for compensation under the FSCS. Please see Clause 12 for further information. (s) We will not assess the suitability of transactions or other services provided under these terms and conditions, and you will not benefit from the protection of the FCA Rules on assessing suitability. We are not required to assess the appropriateness, or suitability for you of any product, service or transaction provided to you in connection with the Service. (t) We, the Global Payment Service Provider, any Broker and our agents may effect transactions notwithstanding that it has a direct or indirect material interest or a relationship of any Computershare Investor Services PLC is authorised and regulated by the Financial Conduct Authority, Registered Office: 25 The North Colonnade, Canary Wharf, London E14 5HS. Computershare Investor Services PLC is on the Financial Conduct Authority Register with registration number Computershare Investor Services PLC is registered in England & Wales, Company No , Registered Office: The Pavilions, Bridgwater Road, Bristol BS13 8AE. The main business of Computershare Investor Services PLC is the provision of share registry and shareholder services. Please visit the following website to read the Computershare legal notice: ERICSSON GESPP POSTAL 12 11ZUGD D02

5 description with another party which may involve a conflict with its duty to persons using the Service. We manage those conflicts of interest of which we are aware and monitor the effectiveness of our policies and procedures on a regular basis. We make every effort to disclose our interests and those of our employees where it is suspected that a conflict of interest may arise. In accordance with our regulatory responsibility on this matter we operate a documented policy that details our obligations if such events arise. Full details are available upon written request to Computershare Investor Services PLC, The Pavilions, Bridgwater Road, Bristol BS99 6AL. (u) When transmitting your instructions to a Broker for execution we take reasonable steps to use a Broker whose stated execution policy is to obtain the best possible result. We have implemented an order handling policy that identifies the factors involved with the transmission of and execution of client instructions by the Broker receiving instructions from us. You consent to our order handling policy by agreeing to these terms and conditions. You can request a full copy of our policy by writing to us. (v) The parties to this agreement are you and us (the "parties"). The parties do not intend that any of its terms will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to it. (w) By submitting the exercise request you confirm that any resultant Shares and any sale proceeds may be used as security for the Costs in consideration of the Service that we are making available to you. Where we have not been able to deduct the full amount of the Costs from your sale proceeds, and have not otherwise been paid the full amount of the Costs by you, we will contact you to request payment of the difference. Where we have done this and still have not been paid the full amount of the Costs, we have the right to sell or otherwise dispose of any Shares which we may hold on your behalf at whatever price and in whatever manner we see fit on giving you twenty Business Days prior written notice of our intention to do so, and we may keep the proceeds of sale to the extent that they are required to cover any outstanding Costs and other amounts incurred by us or on your behalf in connection with this clause. We will act reasonably in taking these actions. We will not be responsible for any loss or diminution in price of any Shares sold, or for any tax liability that may arise as a result of us taking these actions. We also have the right to offset any monies due to you against any monies due from you. Whether or not we take the actions stated above, we reserve the right to take legal action against you to recover any outstanding monies due from you. 11. Data Protection Notice (a) Any personal data that we obtain from you in providing the Service will be held by us in accordance with the relevant legislation. We will only hold, use or otherwise process such of your personal data as is necessary to provide you with the Service. Your details will only be disclosed in accordance with the principles set out in the Data Protection Act 1998: to any person if that person has legal or regulatory powers over us; to the Broker or any other person or body in order to facilitate the provision of and to the Global Payment Service Provider in order to facilitate the provision of the Global Payment Services. (b) We may administer accounts and provide you with some services via another member of the Computershare group in a country where data protection laws and standards differ from those in your home jurisdiction including India, Australia and the United States, provided that we are satisfied that the same or similar standards of protection have been applied either by contract or law. For users based in Europe this means that we may send the information which you have provided to us or we use in providing our services to countries outside the European Economic Area. By participating in this Service you consent to such transfers being made (and where you submit information on behalf of another person you confirm that you have their consent). (c) You have a right to request to view the personal data that we hold on you. We may charge you a small fee for providing you access to this information. 12. Complaints and Compensation (a) We have procedures to help effectively resolve complaints from customers. If you have any complaints about the service provided to you in connection with the Service or wish to receive a copy of our complaints procedure please write to us. If you cannot settle your complaint with us, you may be able to refer it for further investigation at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London E14 9SR. Telephone: (free from UK landlines) or (from UK mobiles) or at (b) We are covered by the FSCS and you may be entitled to compensation if we cannot meet our financial obligations. Most types of investment business are covered for 100% of the first 50,000 (i.e. a maximum of 50,000 per person). Where we hold client money on your behalf and the relevant UK approved bank became insolvent, you may be covered under the FSCS for up to 85,000 ( 75,000 from 1 January 2016) of the money on deposit with that bank. Details about our external banking partners are available on request. These amounts may be subject to change. If, for operational purposes, we are required to maintain your client money in a jurisdiction outside the UK, your rights in the event of insolvency may be reduced. Further details of the FSCS are available on request from us or by visiting Computershare Investor Services PLC is authorised and regulated by the Financial Conduct Authority, Registered Office: 25 The North Colonnade, Canary Wharf, London E14 5HS. Computershare Investor Services PLC is on the Financial Conduct Authority Register with registration number Computershare Investor Services PLC is registered in England & Wales, Company No , Registered Office: The Pavilions, Bridgwater Road, Bristol BS13 8AE. The main business of Computershare Investor Services PLC is the provision of share registry and shareholder services. Please visit the following website to read the Computershare legal notice: ERICSSON GESPP POSTAL 12 11ZUGD D02

6 ONLINE GLOBAL PAYMENT SERVICE WITH CURRENCY CONVERSION TERMS AND CONDITIONS These terms and conditions form a legally binding agreement between you and us. They shall be interpreted in accordance with clause 1 below. This online global payment service enables you to ask us, Computershare Investor Services PLC, to arrange for a Payment to be converted into a Currency of your choice and for the Proceeds to be paid to you via foreign currency wire payment (the Service ). The Service is a foreign exchange service and is only available to individuals who are 18 years of age or older. If you wish to use the Service it is your sole responsibility to inform yourself about and observe any applicable tax and legal requirements as they relate to you personally. Where these terms and conditions have been received in a country where the provision of such a service would be contrary to local laws or regulations or that would require us to comply with local governmental or regulatory procedures or legal formalities, these terms and conditions should be treated as being for information purposes only. You should ensure that the Service meets your requirements. If you are in any doubt you should seek independent professional advice before taking any action. We cannot provide you with any advice on the suitability or otherwise of any aspect of the Service to your personal circumstances or any associated tax liability. Neither the Service nor these terms and conditions constitute an invitation or recommendation to undertake the conversion or have money sent to you by foreign currency wire payment. Please note that the currency exchange rate can fluctuate in the period after you send us your instruction but before the conversion is effected and this may decrease the value of the Proceeds you receive. 1. Definitions (a) In these terms and conditions the following words and expressions have the meanings and interpretation set out below: Beneficiary Bank means the bank identified by you which holds the bank account in your name into which you instruct us to pay or to arrange payment of the Proceeds; Business Day means any day (excluding Saturday and Sunday) on which banks in the UK are generally open for non-automated business; Computershare means Computershare Investor Services PLC, whose registered office is at The Pavilions, Bridgwater Road, Bristol BS13 8AE; Computershare s Group means Computershare, any subsidiary undertaking of Computershare, any parent undertaking of Computershare and any subsidiary undertaking of any parent undertaking of Computershare and any associated undertaking of any such person, from time to time each as defined in section 1162 of the Companies Act 2006 and paragraph 20 of Schedule 4A to the Companies Act 1985 as amended; Corporate Sponsored Nominee means the corporate sponsored nominee the operation of which is governed by a discrete set of terms and conditions; Costs means any Fixed Fee, Spread or any other charges payable by you for the provision of the Service pursuant to these terms and conditions as set out in clause 6 save any such fees, spreads or charges referred to in clause 6(f); Currency means those currencies into which we offer you the option of converting your Payment pursuant to Executive Investment Service Share Plan Account means the executive investment service share plan account the operation of which is governed by a discrete set of terms and conditions; Fixed Fee means the Fixed Fee as defined in clause 6(a); FCA means the UK Financial Conduct Authority; Global Payment Service Provider means Citibank Europe plc, an Ireland-based and incorporated financial services subsidiary company of Citigroup, Inc. with its principal office located in Dublin, Ireland (together with any of its affiliates used by it) used by, Computershare in the provision of Intermediary Bank means any bank that is located in the country of your chosen Currency and is used by the Global Payment Service Provider to receive funds in your chosen Currency before being forwarded to the Beneficiary Bank; Online Instruction means the online instruction submitted to us via the Website which you must submit in order to instruct us to arrange for your Payment (or, if applicable all future Payments of a particular type or types until further notice) to be converted into the currency of your choice and for the Proceeds (or, if applicable, all future Proceeds relating to future Payments of a Particular type or types) to be paid to you via foreign currency wire payment; Payment means: the proceeds of sale of securities payable to you resulting from a sale of securities arising from participation in an employee share plan or held in a Vested Share Account or Executive Investment Service Vested Share Account using a member of Computershare s Group s dealing service; or the cash payment payable to you arising from participation in an employee share plan (whether or not via a Share Plan Account) administered by a member of Computershare s Group; or the dividend payable to you in respect of securities held by you other than in respect of securities held in a Corporate Sponsored Nominee, Vested Share Account or Executive Investment Service Vested Share Account; or the dividend payable to you in respect of securities held by you in a Corporate Sponsored Nominee or Vested Share Account or Executive Investment Service Vested Share Account; or the interest payable to you in respect of gilts held by you and/or the redemption monies payable to you resulting from a redemption of gilts held by you as applicable. Payment Date means as defined in clause 2(b); PIN means any Personal Identification Number that has been provided to you by us to enable you to access Proceeds means monies in the Currency of your choice with a value equal (on the basis of the foreign currency exchange rate determined by the Global Payment Service Provider) to the Payment less the Costs; Recovered Amount means as defined in clause 4(f); Residual Monies means, for the purposes of clause 6, monies to be converted into the Currency you have selected after the Fixed Fee has been deducted; Security Details means the User ID and PIN and/or SRN as appropriate; Service means the global payment service which enables you to ask us, Computershare Investor Services PLC, to arrange for a Payment to be converted into a Currency of your choice and for the Proceeds to be paid to you via foreign currency wire payment (otherwise known as International Wire); Share Plan Account means the share plan account the operation of which is governed by a discrete set of terms and conditions; Spread means the number of basis points (1 basis point = 0.01%) by which the Wholesale Rate is reduced as calculated in accordance with clause 6(a); SRN means the Shareholder Reference Number provided to you by us to enable you to access User ID means any User Identification Number which has been provided to you by us to enable you to access us, we or our means Computershare Investor Services PLC, whose registered office is at The Pavilions, Bridgwater Road, Bristol BS13 8AE; Vested Share Account means the vested share account the operation of which is governed by a discrete set of terms and conditions; Website means Wholesale Rate means as defined in clause 3(h); you or your means you, the person using the Service. (b) The headings are inserted for convenience only and shall not affect the interpretation of these terms and conditions. (c) References to any statute or statutory provisions shall, unless the context requires otherwise, be construed as a reference to such statute or statutory provisions (including all instruments, orders or regulations made under it or deriving from it) as may be in force from time to time. (d) The words and phrases other, including and in particular shall not limit the generality of any preceding words or be construed as being limited to the same class as any preceding words where a wider construction is possible. 2. Your Instruction (a) Provided (save in respect of a Payment which constitutes either proceeds of sale of securities or a cash payment payable to you arising from participation in an employee share plan) that the value of your Payment is in excess of ten pounds sterling or equivalent, you may instruct us to arrange for your Payment to be converted into the Currency of your choice and for the Proceeds to be paid to you via foreign currency wire payment by completing and submitting an Online Instruction to us via the Website. (b) If you wish to use this Service in respect of a Payment which constitutes a dividend payable to you, interest payable to you in respect of gilts held by you or the redemption monies payable to you resulting from a redemption of gilts held by you, we must receive your valid instruction at least fifteen Business Days prior to the date upon which such Payment is due for your instruction to be processed in respect of that Payment ( Payment Date for the purposes of this clause 2(b)). Should we fail to receive a valid instruction by 17:00 (UK time) on the fifteenth Business Day prior to the Payment Date we will use reasonable endeavours to process your instruction in respect of the Payment in question but we do not accept any responsibility for any loss you may incur as a result of not processing such instruction. (c) Clauses 5(b) to (d) set out when we are entitled to refuse to act on your instruction. (d) Details of how and when the Proceeds will be available and subsequently be sent to you are set out in clauses 3 and 4. Details of the Costs and how and when they will be deducted are set out in clause 6. (e) You must ensure that you have given us the correct details of a bank account in your name that can receive the Proceeds in the relevant Currency. (f) You must not give instructions to pay Proceeds into a bank account in the name of anyone other than you. (g) Please note that any currency election which you have made to a company responsible for paying a dividend to you will take precedence and shall prevail over any instruction submitted by you pursuant to the Service in respect of such Payment. (h) A full list of the Currencies offered under the Service can be obtained from the Website or using our helpline (the operating hours and details of which are set out in clause 8). The list may change from time to time so you should check it before giving us an instruction. Version: October How and when will the Proceeds be available (a) If we accept your instruction we will, on the basis of your instruction, enter into a transaction with the Global Payment Service Provider for it to convert money of a value equal to your Payment less the Costs into the Currency of your choice and send the resultant money to you via foreign currency wire payment. In return we promise to pay an amount equal to the Payment less our Fixed Fee (deducted pursuant to clauses 6(a) and 6(d)) to the Global Payment Service Provider. Although we may enter into this transaction before your Payment is received by us or another member of Computershare s Group on your behalf (for example in respect of a Payment which constitutes proceeds of sale of securities) we reserve the right not to do so until we are in receipt of such Payment in cleared funds. (b) When we enter into the transaction with the Global Payment Service Provider we do so in our own capacity and not on your behalf. As a result, we (rather than you) will contract with the Global Payment Service Provider and will promise to pay an amount equal to your Payment less our Fixed Fee (deducted pursuant to clauses 6(a) and 6(d)) to the Global Payment Service Provider. You will have no contractual relationship with the Global Payment Service Provider. The Global Payment Service Provider will owe the Proceeds to us - only paying them to you on our behalf - and does not assume any responsibility to you for payment of the Proceeds or otherwise. It is our responsibility under the Service to ask the Global Payment Service Provider to pay the Proceeds to you. (c) In return for us entering into this transaction with the Global Payment Service Provider you agree to immediately pay to us an amount equal to your Payment (i.e. the amount we are required to pay the Global Service Provider under the transaction plus our Fixed Fee (deducted pursuant to clauses 6(a) and 6(d)). You agree that we may apply your Payment in payment of the amount you owe us and that such application of your Payment will discharge all duties and obligations which the relevant member of Computershare s Group (or other third party, as applicable) owes to you in respect of the Payment (for example, which we or another member of Computershare s Group owes to you resulting from a sale of securities arising from participating in an employee share plan using our or its dealing service, as applicable). (d) Where your Payment constitutes either the proceeds of sale of securities or a dividend payable to you in respect of securities held by you in a Corporate Sponsored Nominee, Vested Share Account, Executive Investment Service Vested Share Account or Share Plan Account, as soon as you owe us money pursuant to clause 3(c) above, those proceeds of sale or that dividend will no longer constitute client monies (or such local equivalent as is applicable to the relevant member of Computershare s Group) and consequently will not be held in a designated client monies account in accordance with the FCA rules (or local equivalent) (e) Please note that the Global Payment Service Provider will neither treat amounts paid to it by us as client money nor as a bank deposit and will not pay interest on any such money. (f) The Global Payment Service Provider will send your Proceeds to your bank account in accordance with and on the basis set out in clause 4. (g) We shall take reasonable care in the selection of, and the enforcement of our contract with, the Global Payment Service Provider. However, we do not otherwise accept responsibility for losses or expenses suffered or incurred by you as a result of any acts by or omissions of the Global Payment Service Provider including any failure by it to remit the Proceeds to the account specified by you. (h) Please note that the foreign currency exchange rate used to obtain the Proceeds will be determined by the Global Payment Service Provider which will provide us with a competitive rate based upon its wholesale rate available in the market at the time (as available from Bloomberg and Reuters), its ability to buy and/or sell currencies, its bulk buying position and is a rate at a point in time that is updated in real-time throughout the day subject to the availability of currencies for online trading (the Wholesale Rate ). (i) If we place a number of orders for payments in the same payment currency and Proceeds currency with the Global Payment Service Provider, the Global Payment Service Provider may aggregate those orders and execute them together. The Global Payment Service Provider may combine orders in this way in order to seek to provide a more favourable exchange rate than if each order were executed separately. (j) The foreign currency exchange rate used to obtain your Proceeds will be available as soon as reasonably practicable following receipt by Computershare of confirmation of the rate from the Global Payment Service Provider. You can find the rate on the Website or using our helpline (the operating hours and details of which are set out in clause 8). 4. How and when will the Proceeds be sent to you (a) The Global Payment Service Provider has promised to us that it will send the Proceeds via a foreign currency wire payment to your bank account the details of which are held on our records. The Global Payment Services Provider does this in order to satisfy its promise to us to pay the Proceeds to us or such account as we may instruct and to pay (on our behalf and on our instruction) the Proceeds to you in performance of our promise to you under these terms and conditions. (b) Please note that we do not guarantee credit to you of the Proceeds on any given date, as the final credit of the Proceeds to you is not under the control of either Computershare or the Global Payment Service Provider. The Global Payment Service Provider has undertaken to us that it will ensure that the amount of the Proceeds is placed into the clearing system by a given date. The Global Payment Service Provider may also be subject to additional obligations to us under general law. (c) Not all countries have electronic clearing. In this case the processing centre of the country of currency may issue a cheque or manager s draft and hand deliver it to your Beneficiary Bank for final credit to you. (d) A payment may be delayed or rejected before it reaches you if you provide incomplete or invalid payment details. (e) If a payment is rejected before it reaches you or the Proceeds cannot be sent to your chosen account for reasons outside the reasonable control of Computershare (including, for example, where you provide incomplete or invalid payment details or the bank account the details of which you have provided cannot receive and hold monies in your chosen Currency), we will make reasonable efforts to recover the Proceeds. We may charge reasonable fees for such recovery together with any associated expenses which we may reasonably incur when doing so. We reserve the right to reconvert, or to allow the Global Payment Service Provider to reconvert, any recovered Proceeds back into the originating currency or into sterling and to issue your payment in the form of a cheque (denominated in such currency) to you to your address as it appears on our records. Should any such recovered Proceeds be reconverted we will charge you additional Costs as set out in clause 6(c) below. Any other related costs (including any loss which you may incur due to exchange rate fluctuations as a result of such currency reconversion) will be solely your responsibility. We do not accept any responsibility for any loss you may incur as a result of such currency reconversion. (f) Should the Global Payment Service Provider incur problems in sending the payment to your account and send the Proceeds (whether in your chosen Currency or reconverted into the originating currency or sterling) to Computershare, we will hold those Proceeds in a non-interest bearing bank account until we are able to make payment to you. The account will be a non-designated segregated bank account held by Computershare for the benefit of users of the Service, meaning that such monies will be segregated from Computershare s own funds and will not be available to Computershare for use in the ordinary course of our business. These arrangements are designed to provide you with appropriate protection in the unlikely event of our insolvency, but money within this account originating from a Payment constituting either the proceeds of sale of securities or a dividend payable to you in respect of securities held by you in a Corporate Sponsored Nominee, Vested Share Account, Executive Investment Service Vested Share Account or Share Plan Account, will not be client money for the purposes of the FCA rules. (g) In the event that the Global Payment Service Provider becomes insolvent and consequently is unable to pay the Proceeds to your bank account after its receipt of an amount equal to the Payment (less the Costs) and subject to you being responsible for all costs, charges and expenses reasonably and properly incurred by Computershare as a consequence of any actions taken, Computershare will take reasonable steps to recover such amounts and in such currency as are reasonably recoverable from the Global Payment Service Provider (the Recovered Amount ). If Computershare receives a Recovered Amount, we reserve the right to deduct our reasonable costs, charges and expenses of recovering the Recovered Amount before paying, or arranging for the payment of, a sum equal to the remaining sum to you. We may receive from the Global Payment Service Provider a single amount relating to you and other users of the Service. In this event, you agree that we may allocate and apportion such amount, and our reasonable costs of recovery, as between you and the other users in such manner as we may reasonably determine. 5. Acknowledgements and Rejections (a) Where you have provided your address we will acknowledge receipt of your instruction by . No acknowledgment will be sent if your address has not been provided. (b) We reserve the right not to accept and consequently not to act upon any particular instruction from you if: we have not received your Payment; or we reasonably consider that we need to obtain further information from you or to comply with any legal or regulatory requirement binding on us (including the obtaining of evidence of identity to comply with money laundering regulations); or we reasonably consider that we need to investigate any concerns we may have about the validity of or any other matter relating to your instruction; or you have instructed us to pay, or arrange for the payment of, the Proceeds into a bank account in the name of someone other than you. Where permitted by law and regulation, we will notify you in writing as soon as reasonably practicable if we decide not to accept a particular instruction. You agree that we will have no liability to you for any loss you may suffer by virtue of our refusal to accept your instruction. (c) The Global Payment Service Provider may delay, refuse or be unable to execute payments to your specified account due to sanctions or other legal requirements affecting your chosen Currency. Further, the Global Payment Service Provider may cease to undertake foreign exchange transactions in your chosen Currency. In either case, any existing instruction will be rejected and we will notify you of that rejection without undue delay so that you can amend your instructions accordingly. (d) We reserve the right not to accept instructions which have not been properly completed or which are unclear. 6. The Costs (a) Subject to clauses 6(b) and 6(c) below, for each Currency conversion executed as a result of your instruction you will be charged: 11ZUGD D02 121J9A D01