2. Alternatively, please contact your bank or stockbroker who can sell the stock for you.

Transcription

1 BRITISH GOVERNMENT STOCKS All correspondence to: Computershare Investor Services PLC, PO Box 2411 The Pavilions Bridgwater Road Bristol BS99 6WX Telephone Facsimile TextPhone users please call BRITISH GOVERNMENT STOCKS We are sorry to hear of the death of the stockholder. Please accept our sincere condolences at this sad time. On confi rmation of the death we will delete any mandate instructions or instructions to reinvest interest payments. No further payments will be issued until we receive a written request from the proven executor(s) or next of kin telling us how to issue the payments. We will also place a stop trade on the holding which prevents the stock from being transferred or sold until the death has been formally registered. If you provide us with original certifi cates we will hold these for safe keeping until the death has been formally registered. Formal death registration Please read our attached guidelines carefully, they provide you with the information you need to formally register the death. Value of holding(s) at the date of death To help you calculate the value of the holding(s) at the date of death, please go to the Debt Management Offi ce (DMO) website where you can access current and historic stock price information: If the stock price is unavailable on the DMO s website, please contact Share Data Ltd on There may be a charge for this information. Please note that if the total value of holding(s) is over 5000, the Small Estates process is not available. Please refer to our Gilts Guidelines for further assistance on the necessary course of action where the total of the holding(s) is over Dealing Should the legal personal representative(s) choose to sell the stock then they may: 1. Use the Sale and Purchase service offered by the UK Debt Management Offi ce, which Computershare operate on their behalf. A copy of the terms and conditions of service and a sale form may be obtained from our website a=1&theme=cpu 2. Alternatively, please contact your bank or stockbroker who can sell the stock for you.

2 Transferring stock All valid certificates in your possession Please return the transfer form(s), where applicable, and all valid certifi cates to enable us to transfer the stock from the estate. Some / all certificates missing If you are unable to fi nd some or all of the valid certifi cates please send us a written request for an Indemnity for lost certifi cates signed by the executor(s) / next of kin. You need to return your request to us with the documents needed to formally register the death. The death must be formally registered before we can issue an Indemnity for lost certifi cates. When we receive your request we will send you the Indemnity which you will need to complete and return to us with the transfer form, where applicable. Important information If an original or offi cial copy of the Death Certifi cate or Grant of Representation is not submitted with this form, you will need to do so before we can formally register the death. Once again, please accept our sincere condolences. If you have any questions or require assistance, please contact us on Alternatively, for further information on how to formally register the death of a stockholder and for a fast and convenient way to request forms, you can visit our secure website, Yours sincerely, Computershare Investor Services PLC Registered in England & Wales No Registered Offi ce The Pavilions, Bridgwater Road, Bristol BS13 8AE Computershare Investor Services PLC is authorised and regulated by the Financial Services Authority Registered Offi ce: 25 The North Colonnade, Canary Wharf, London E14 5HS.

3 Guidelines for registering a death of an individual (resident of the United Kingdom) Start with the value of the holding and follow the arrows to determine whether you need to provide the documents requested in section A or section B below. Please refer to the reverse of this page for more detailed information about the documents listed in sections A and B. Start here Was the value of the stock holding equal to or greater than 5,000 at the date of death? No Does the value of the estate exceed the inheritance tax limit? Yes No Yes Yes Are you applying for a Grant of Representation? You must apply for a Grant of Representation No A Did the deceased have a valid Will? B Did the deceased have a valid will? Yes No Yes No You need to provide us with the relevant Grant of Representation: a court sealed copy of Probate or Certifi cate or Confi rmation You need to provide us with the relevant Grant of Representation: a court sealed copy of the Letters of Administration or Certifi cate of Confi rmation You need to provide us with: an offi cial copy of the Death Certifi cate a completed Small Estates Declaration signed by all executor(s) acting in accordance with the Will You need to provide us with: an offi cial copy of the Death Certifi cate the Small Estates Declaration form To transfer or sell the stock please also provide: the transfer form(s) signed by all executor(s) or next of kin the Application to Sell form(s) signed by all executor(s) or next of kin all valid stock certifi cates for holding (if not already supplied) DNID

4 Guidelines for registering a death of an individual (resident of the United Kingdom) Before reading the below, please determine whether you need to provide the documents listed in either section A or section B. You can do this by following the fl ow chart on the reverse of this page. Please also read the important information at the bottom of this page. A Requirements for an estate where application for a Grant of Representation will be made B Requirements for an estate where application for Grant of Representation will not be made We must see a court sealed copy of a Grant of Representation where the total value of the deceased estate in the United Kingdom exceeds the inheritance tax limit and/or the value of the total holding(s) at the date of death was greater than 5,000. The type of Grant of Representation issued depends on whether or not the deceased left a valid Will and where in the UK the grant is issued. Holder left a valid Will Where the deceased left a valid Will we require a court sealed copy of the Probate (England & Wales and Northern Ireland) or Certifi cate of Confi rmation (Scotland). Holder did not leave a valid Will Where there is no valid Will, we require a court sealed copy of the Letters of Administration (England & Wales and Northern Ireland) or Certifi cate of Confi rmation (Scotland). Grants issued outside England & Wales A Grant of Representation issued in Northern Ireland or Scotland does not need to be resealed in England, provided that the deceased died while residing in the country in which the grant was issued. Channel Islands / Isle of Man registered holdings are to provide capital tax certifi cate or letter from HM Revenue & Customs (HMRC) Applying for a Grant of Representation For information on applying for a Grant of Representation, please call the Probate and Inheritance Tax helpline on What to return to us a court sealed copy of Grant of Representation (Probate, Certifi cate of Confi rmation or Letters of Administration) the transfer form(s) together with all valid stock certifi cates for the holding (if not already supplied), please note that if there is more than one stock type on this holding, you must complete one transfer form for each stock type the Application to Sell form(s) signed by all executor(s) or next of kin We will waive the need for a Grant of Representation provided that the following criteria are met: you have not applied and as far as you are aware no-one else intends to apply for a Grant of Representation the total value of the deceased estate in the United Kingdom does not exceed the inheritance tax limit; and the value of the total holding(s) of Government stock held by the deceased at the date of death was not greater than 5,000 Holder left a valid Will The Small Estates Declaration form must be completed and signed by all executors named in the Will and act in accordance with the Will. Holder did not leave a valid Will Where there is no valid Will, the Small Estates Declaration form must be completed and signed by the next of kin. Holder resided in Channel Islands / Isle of Man Channel Islands / Isle of Man registered holdings are to provide capital tax certifi cate or letter from HM Revenue & Customs (HMRC) Multiple stock holdings If the deceased held multiple stock holdings represented by a different Stockholder Reference Number (SRN), a separate Small Estates Declaration form must be completed for each holding. What to return to us an offi cial copy of the Death Certifi cate the Small Estates Declaration form the transfer form(s) together with all valid stock certifi cates for the holding (if not already supplied), please note that if there is more than one stock type on this holding, you must complete one transfer form for each stock type IMPORTANT INFORMATION Name difference between the register of members and the deceased documentation If the deceased documentation states the deceased s name differently to that listed on the register of members (the full name of the deceased as listed on the register of members is provided at the beginning of our attached letter) then please include in your response a letter signed by the executor(s)/next of kin stating that the deceased named in the grant is one and the same as the deceased s named on the register of members. We will not return photocopies of documentation to the sender For your information, we do not return photocopies of legal documentation. However, any original, sealed or certifi ed documents sent to us for registration, will be returned to you separately. Lodgement confirmations We will update the register of members on receipt of the documents we require. We will only contact you again if there is a problem with your lodgement or you have requested specifi c information. Please return all documents to: Computershare Investor Services PLC, PO Box 2411, The Pavilions, BRISTOL BS99 6WX Computershare Investor Services PLC is Registered in England & Wales, No , Registered Offi ce: The Pavilions, Bridgwater Road, Bristol BS13 8AE. Computershare Investor Services PLC is authorised and regulated by the Financial Services Authority, Registered Offi ce: 25 The North Colonnade, Canary Wharf, London E14 5HS.

5 BRITISH GOVERNMENT STOCKS Deceased stockholders name: Deceased stockholders address: All Correspondence to: Computershare Investor Services PLC, PO Box 2411 The Pavillions Bridgwater Road Bristol BS99 6WX Telephone: Facsimile: TextPhone users please call Stockholder Reference Number This will be a 10 digit number preceded by a C Stock Transfer Form How to complete this form You should use the attached form if you wish to transfer the stock you hold to another person or persons. Please read the following instructions carefully before completing the form. The numbers below relate to the attached form. 1) Full Description of Security: You must enter the type of stock to be transferred in the box provided (for example, 5% Treasury Stock 2018) 2) Certificate lodged with the registrar: For completion by registrar stock exchange. 3) Amount of Stock to be Transferred: You must write in the amount of stock you wish to transfer, in fi gures and in words. 4) Transferor(s) Details: This box should contain the names of all the current stockholders, the address of the fi rst-named holder and the account designation (if any). If the transferor is deceased, the names of all the executors should also be shown. If any of the details shown in this box are incorrect, you should contact the Stockholder Helpline number shown on the top of this form for further advice. Any balance certifi cates resulting from this transfer will be sent to the fi rst-named transferor. NB If a stockbroker sends this transfer on your behalf and has stamped the form, any balance certifi cate will be sent to that stockbroker. 5) Signature(s) of Transferor(s) : Joint Holding: Where the holding is registered in more than one name, all holders must sign. Power of Attorney: To sign under Power of Attorney, you must have already lodged an original or certifi ed copy of the Power of Attorney with the registrar. If you have not previously lodged this document for notation, please attach it to this form when you return it. Please note that Computershare Investor Services PLC requires a photocopy Power of Attorney to be certifi ed under the Powers of Attorney Act It must be certifi ed in ink on every page by the donor, or by a solicitor or stockbroker, to state that it is a true and complete copy of the original. Computershare Investor Services PLC cannot accept a photocopy that has not been certifi ed in ink on every page. Companies: The form should be signed by two authorised signatories of the Company, whose representative capacity (e.g. Director and Company Secretary) must be stated. Alternatively, Computershare Investor Services PLC will accept just one authorised signature; however, the signatory s capacity must be stated and the form must be impressed with the Company Seal. Date: Enter the date the transfer was signed by the transferor(s). SG151

6 6) Transferee(s) Details - Enter the full name, address and post code of the person(s) in whose name(s) the stock is to be registered. A/C Designation: If applicable/required, please enter the new account designation of up to a maximum of eight characters. Stockholder Reference Number: If the transferee(s) already hold stock, please quote the Stockholder Reference Number (SRN) to which the stock should be transferred. This can be found on any stock certifi cate, tax voucher or Annual Statement of Interest issued in relation to their current holding. Note: For legal reasons, it is best practice for holdings not to be registered in the names of minors (persons under the age of 18) but rather registered in the name of a parent or guardian with a suitable designation, preferably the initials of the minor. The subsequent transfer or sale of stock registered in the name of a minor may require further legal documentation and accordingly you may wish to seek legal advice in that regard prior to the transfer of stock to a minor. 7) New Stock Certificate: The new stock certifi cate will be sent to the fi rst-named transferee unless an alternative name and address is entered in section 7. Check List Before you return this form, please check that you have completed the following actions: Tick Box 1) You have entered the type of stock and the amount of stock to be transferred 2) All the stockholders have signed 3) You have entered the name(s) of all the transferees and the address of the fi rst-named transferee 4) You have entered a third-party address to which the stock certifi cate should be sent (if applicable) 5) You have enclosed all the relevant stock certifi cates If you are still unable to complete the attached document or are unsure of what action you need to take, please call our dedicated transfer helpline on Please return the Stock Transfer Form to: Computershare Investor Services PLC, PO Box 2411 The Pavillions Bridgwater Road Bristol BS99 6WX Computershare Investor Services PLC is Registered in England & Wales, No , Registered Offi ce: The Pavilions, Bridgwater Road, Bristol BS13 8AE. Computershare Investor Services PLC is authorised and regulated by the Financial Services Authority, Registered Offi ce: 25 The North Colonnade, Canary Wharf, London E14 5HS.

7 STOCK TRANSFER FORM BRITISH GOVERNMENT STOCKS Please use a black pen and print in BLOCK CAPITALS inside the boxes Please return this form to Computershare Investor Services PLC P.O. Box 2411, The Pavilions Bridgwater Road, Bristol BS99 6WX Helpline: Full description of Stock 2 Certifi cate lodged with the Registrar (For Completion by Registrar.Stock Exchange) 3 Amount of Stock to be transferred In Words Amount of Stock to be transferred In Figures 4 Name(s) of registered holder(s) should be given in full, the address should be given where there is only one holder. If the transfer is not made by the registered holder(s), insert also the name(s) and capacity, e.g. executor(s) of the person making the transfer. A/C Designation (if any)... 5 Signature(s) I/We hereby transfer the above stock out of our name(s) to the person(s) named below Date Bodies corporate should execute under their common seal, or by signatories stating their representative capacity eg. Director or Secretary Full name(s) and full postal address(es) including Post Code(s) of the person(s) to whom the security is transferred. Please state title, if any, or whether Mr., Mrs., or Miss. Name 1 (in full). Name 3 (in full). Address 1 Address 3 PostCode PostCode Name 2 (in full). Name 4 (in full). Address 2 Address 4 PostCode PostCode A/C Designation (if any)... I/We request that such entries be made on the register as are necessary to give effect to this transfer 7 Stamp of Selling Broker(s) or, for transactions which are not stock exchange transactions, of Agent(s), if any, acting for the Transferor Please provide your contact details here should the need arise for us to contact you about this transfer: Telephone: Computershare Investor Services PLC, Registered in England & Wales, Company No , Registered Offi ce: The Pavilions, Bridgwater Road, Bristol BS13 8AE. Computershare Investor Services PLC is authorised and regulated by the Financial Services Authority, Registered Offi ce: 25 The North Colonnade, Canary Wharf, London E14 5HS. Computershare Investor Services PLC are the registrar for Government Securities on behalf of HM Treasury

8 Deceased stockholders name: Computershare Investor Services PLC P.O. Box 2411 The Pavilions Bridgwater Road Bristol BS99 6WX Helpline Number: Deceased stockholders address: Stockholder Reference Number This will be a 10 digit number preceded by a C BRITISH GOVERNMENT STOCK APPLICATION TO SELL IMPORTANT Please ensure that you read the terms and conditions of the Purchase and Sale Service before completing this form. Please complete sections 1 to 4 in CAPITAL LETTERS. In Section 1, enter the details of all the Stockholders, in which the stock is registered. In Section 2, the full title of the stock to be sold must be quoted. The SRN (Stock Reference Number) can be found on your most recent tax voucher/annual Statement of Interest. In Section 3, the nominal amount of holding to be sold must be inserted. Section 4 can be completed if your sale proceeds are to be paid direct to a UK bank or building society. In Section 5, Please indicate the type of copy documents you are submitting for all stockholders, in order to confi rm identity and address. Sign in Section 6. Please return this form with the appropriate stock certificates and copy documentation to Computershare Investor Services PLC, P.O. Box 2411, The Pavilions, Bridgwater Road, Bristol BS99 6WX. 1 Name 1 (in full) Names and addresses of all stockholders to be detailed below Name 2 (in full) Address 1 Address 2 Post Code Post Code Name 3 (in full) Name 4 (in full) Address 3 Address 4 Post Code Post Code 2 Full title of stock to be sold SRN The United Kingdom Debt Management Office is an Executive Agency of HM Treasury MAY 2007

9 3 Nominal amount of stock to be sold The amount must be inserted in fi gures (the word ALL is not acceptable) 4 Sort Code Account Number We strongly advise that you complete this section so that the payment can be made direct to a UK bank or building society account. Bank or Building Society Address of Branch Building Society Roll Number Name(s) of Account Holder(s) (must be completed) In the absence of full instructions to make payment to a bank or building society account, payment will be made by cheque and sent to OR the first named stockholder ONLY, at their own risk, to the registered address by first-class post. If you wish your cheque to be sent by Royal Mail Special Delivery (or equivalent), this should be requested in writing when submitting this form, together with a cheque for 20 for the administration fee. 5 Please provide documentation, with this form, to prove the identity and the address of all stockholders, who are not already members of the UK Debt Management Office s Purchase and Sale Service Approved Group. This includes office holders and those individuals signing on behalf of the registered stockholder. Please send a COPY of your Passport or Driving Licence; if you do not hold either of these documents please forward a document or correspondence from HM Revenue & Customs, or Department for Work and Pensions, for our consideration. Please also send a recent utility bill or bank statement showing your current address. This information will be required each time you use the UK Debt Management Offi ce s Purchase and Sales Service. Alternatively, you may wish to become a member of the Approved Group of Investors, where evidence is required only once. To obtain the relevant Approved Group Application Form, please visit our web site Please indicate how many items of the copy documents have been enclosed. Please provide one item from each of the lists below. Passport Recent utility bill List A Driving Licence List B Recent bank statement Statement or Notifi cations from HMRC or DWP statement Recent building society 6 Signature(s) of holder(s) or legal personal representative(s) In a joint holding, all holders must sign. Offi ce holders and attorneys should state after their respective signatures the capacity in which they have signed. A UK corporate body should execute in accordance with the appropriate legislation and the persons signing should state their respective capacities. I/We authorise you to make the sale in accordance with the DMO s Purchase and Sale Service Terms and Conditions and charge the cost and commission to me/us. Signature Capacity Signature Capacity Signature Capacity Signature Capacity Date Address Daytime Telephone Number REMEMBER TO ENCLOSE THE STOCK CERTIFICATE(S) AND RELEVANT COPY DOCUMENTATION FOR IDENTIFICATION. If you are unable to trace the stock certificate(s) you will need to contact the helpline number, quoted on the front of this form, and request a letter of Indemnity. Computershare Investor Services PLC operates the Purchase & Sale Service on behalf of the United Kingdom Debt Management Offi ce (DMO) in accordance with the Terms & Conditions published by the DMO. The U.K. DMO, being a government body are not regulated by the Financial Services Authority. The United Kingdom Debt Management Office is an Executive Agency of HM Treasury

10 Purchase and Sale Service Terms and Conditions 1. Computershare Investor Services PLC (the Company ) will, on behalf of the United Kingdom Debt Management Offi ce ( DMO ), provide a purchase and sale service (the Service ) to you if you own or wish to own United Kingdom Government stocks ( gilts ) and are an individual aged 18 years or over. This Service is not available if you hold your gilts in electronic form in CREST. 2. Where this has been received in a jurisdiction where the provision of the Service would be contrary to local laws or regulations, the Service is not available. These terms are not an offer or invitation to provide the Service in any such jurisdiction. 3. The price of gilts may fluctuate while your instruction is in the post and in the period after the Company has received it but before it is executed. 4. Companies wishing to use this Service must execute the Stock Dealing Form as if it were a deed. 5. This Service is offered on an execution only basis. You should ensure it meets your own particular requirements. This is not a recommendation to buy, sell or hold gilts. Neither the Company nor DMO offers investment advice. If you are unsure of what action to take you should obtain independent financial advice. Please note that the value of gilts may go down as well as up, which may result in you receiving less than you originally invested if you sell your holding or at redemption. 6. In so far as these terms constitute a financial promotion for the Service provided by the DMO and administered by the Company, they have been approved by the Company for the purpose of Section 21(2)(b) of the Financial Services and Markets Act 2000 only. Definitions business day means any day (excluding Saturday) on which banks in the United Kingdom are generally open for non-automated business; dealing day any business day on which the London Stock Exchange is open for business; FSA means the Financial Services Authority; you means the person using this Service. Buying gilts 7. To invest in gilts using this Service you must fi ll in a Stock Dealing Form and; (i) where a single or multiple investment on any one day is for 25,000 or less then send the Stock Dealing Form with the cheque for the amount of money you wish to invest. You must pay by a sterling cheque drawn on an account in your name with a UK bank or building society. If the cheque is from a building society, the building society must stamp and endorse the cheque to show the name of the account from which funds are to be drawn. Cheques should be made payable to Computershare Investor Services PLC and crossed A/C Payee. You represent to the Company that your cheque will be honoured on first presentation. Please note that third party cheques and postal orders will not be accepted with the exception of Building Society cheques and Bank Drafts, which must be endorsed on the reverse by the issuer in favour of the buyer(s). If instructions for a purchase are given prior to your cheque being presented for clearance and in fact your cheque does not clear on first presentation the Company may reverse the purchase at your expense. (ii) where a single or multiple investment on any one day is for more than 25,000 then send the Stock Dealing Form and on the same day have the amount of money you wish to invest sent electronically to sort code account number Please ensure that within the reference field your daytime contact telephone number and the first holder s surname/company name is quoted e.g SMITH. Please ensure the same daytime contact telephone number is quoted in Section 8 of the Stock Dealing Form. (iii) Alternatively where your single or multiple investment on any one day is for more than 25,000 and you wish to continue to pay by cheque then Sections 7(i) and 8(iii) of the Terms and Conditions apply. Please ensure you are content that the lapse of time between receipt of the cheque and when the gilts will be purchased meets your requirements. How and when we will buy gilts for you 8. (i) where a single or multiple investment on any one day is for 25,000 or less the Company will purchase gilts for you on the day of (ii) receipt of your Stock Dealing Form provided the Form and the cheque is received by 10am and it is a dealing day. Settlement will not occur until the Company has received cleared funds from you. This means that settlement of the purchase will only occur after your cheque has cleared. This will usually be three business days after receipt but could be longer. where a single or multiple investment on any one day is for more than 25,000 and payment is made by means of an electronic payment the Company will purchase gilts for you on the day of receipt of your Stock Dealing Form provided the Form and the electronic payment is received by 10am into the Company s account quoted in Section 7(ii) above, and it is a dealing day. (iii) where a single or multiple investment on any one day is for more than 25,000 and payment is made by means of a cheque, provided the Stock Dealing Form and the cheque is received by 10am and it is a dealing day the Company will arrange for gilts to be bought for you from the DMO 5 working days after the Form and cheque have been received. Settlement will not occur until three days thereafter e.g. Form and cheque received on a Monday and the gilts will be bought the following Monday, providing the Company are satisfi ed that cleared funds have been received. 9. You are not able to specify the price or a maximum price at which your purchases of gilts are to be made. 10. The money which you send the Company is used to cover the purchase price of the stock and any fees and charges (see below for details). 11. The Company will send you your stock certifi cate four business days after the purchase was transacted or as soon as reasonably practicable thereafter. Selling your gilts 12. You can instruct the Company to sell all, or part of, your gilts holding(s) by fi lling in the appropriate box on the Stock Dealing Form and by sending it to Gilts Purchase and Sale Service, Computershare Investor Services PLC, PO Box 2411, The Pavilions, Bristol, BS99 6WX together with your stock certifi cate(s) and any supporting documentation (e.g. any power of attorney, or marriage certifi cate). When you give an instruction to sell your gilts you represent that no other person has any rights, interests or charges in or over the gilts you are selling. How and when we will sell gilts for you 13. The Company will normally instruct the sale of your gilts to the DMO for you on the dealing day it receives and accepts your instruction and where this is not possible no later than the following business day. You are not able to specify the price or a minimum price at which your gilts are to be sold. 14. Normally settlement will occur three business days following the date of the trade. The Company will only make payment to you once it has received the settlement money from the DMO. 15. If your instructions to sell your gilts are settled on a day within 7 working days of the dividend date for that stock (10 working days for 3½% War Loan) you will still receive the full dividend when it is paid but part of it will be deducted from the proceeds (rebate interest). 16. You may opt to receive the proceeds by cheque or by automated transfer (BACS). If you opt to receive payment by cheque the Company will make the payment to the registered holder of the gilts (or the first named holder in the case of joint holders). The Company will not, at any time, accept any instructions to make cheques payable to anyone other than the person(s) whose name appeared on the Stock Dealing Form. If you opt to receive payment via BACS it must be to an account in the name of the registered holder of the gilts (or the fi rst named holder in the case of joint holders) with a UK bank or building society. The Company will not, at any time, accept any instructions to make BACS payments to anyone other than the person(s) whose name appeared on the Stock Dealing Form. General provisions relating to buying and selling gilts 17. The current scale of commission charges are shown in the table overleaf. The charges are based on the total settlement proceeds, including any accrued interest or rebate interest.

11 Deal Type Costs up to 5000 Costs over 5000 Proceeds up to 5000 Proceeds over 5000 Commission Rate Minimum Charge 0.7% plus 0.375% of the amount in excess of 5, % None 35 plus 0.375% of the amount in excess of 5, NB: All commission is calculated after adding or deducting any accrued or rebate 18. The Company reserves the right not to accept purchase/sale instructions which are not given on the standard Stock Dealing Form, or which have not been properly completed. Any forms, together with cheques, which are rejected will be returned to you. 19. The Company reserves the right to delay the execution of any purchase/sale instructions where, in its opinion, it needs to satisfy itself in respect of any legal or regulatory matters. Neither the Company nor DMO will be responsible for any lost opportunity (including due to movements in market prices) due to the rejection of an incomplete Stock Dealing Form. 20. Instructions which are given by fax, , telephone or on photocopied forms will not be accepted. 21. The Company reserves the right not to act on any particular sale or purchase instruction. The Company will notify you in writing as soon as it decides not to accept a particular instruction. You may not cancel or amend any instructions to buy or sell gilts once such instructions have been posted. Instructions which are received on a day which is not a business day, or after 10:00am on a business day, will be treated as having arrived on the next business day. 22. If you are sending an instruction under a power of attorney you should indicate this fact and enclose the original power of attorney or a copy certifi ed by a solicitor or notary public, which will be inspected and returned to you. 23. If you wish to buy or sell stock in joint names then everyone who is or wishes to be joint holders must sign the relevant form. 24. The Company may aggregate your order with orders it receives from other people using this Service. Aggregation may work on some occasions to your disadvantage. 25. You will be sent a contract note within two days of the execution of your application to buy or sell gilts. The contract note will detail the nominal amount of gilts sold or purchased on your behalf and the price together with any accrued or rebate interest. Liability 26. The Company will take reasonable care in operating the Service, and will be responsible to you for any losses or expenses (including loss of stock) suffered or incurred by you as a direct result of its negligence, wilful default or fraud. Each of the Company and the DMO does not accept liability for any indirect or consequential loss suffered by you or for any loss which does not arise as a result of its negligence, wilful default or fraud. 27. Nothing in these terms and conditions restricts any rights you may have under the rules of the FSA or under the Financial Services and Markets Act Contacting each other 28. All notices and other communications which you send to the Company should be addressed to Computershare Investor Services PLC, PO Box 2411, The Pavilions, Bristol, BS99 6WX. 29. All documents including stock certificates or cheques will be sent to the address which appears for you on the register (in the case of joint holdings they will be sent to the address of the fi rst named stockholder). 30. All documents, including stock certificates and cheques, will be sent to you at your own risk. The Company accepts no liability for non-receipt after dispatch of any document, certificate or cheque to you. 31. If you require any documents, including stock certificates or cheques, to be sent to you by Royal Mail Special Delivery Service (or equivalent), you should request this in writing when submitting your Stock Dealing Form. There is an administration fee of 20 for the provision of this service and you should send an additional cheque, made payable to Computershare Investor Services PLC, with your request. 32. If you need a replacement stock certificate for any reason then a Form of Indemnity will have to be completed. Depending on the value of the stock certificate the indemnity may need to be counter-signed by an authorised third party; that is an authorised bank, building society or insurance company. All costs relating to the obtaining of such counter-signature must met by the stockholder(s). Approved Group 33. To be eligible to deal in gilts you must be a member of the DMO s Approved Group of Investors and the Company reserves the right to delay taking action on any particular instructions from you until you have satisfi ed the requirements specifi ed by the DMO for membership (including the provision of acceptable evidence of identity, address and source of funds), or to investigate any concerns it may have about the validity of or any other matter relating to the instruction. General 34. The DMO or the Company may refuse to do, or refrain from doing, anything which would, or might in their judgement, break any relevant laws, rules, regulations or codes or risk exposing them to criticism for behaving improperly or not acting in accordance with good market practice. 35. All monies which are held for you will be held in a client bank account which is maintained for clients of this Service. Interest will not be paid on any such money. Cash fractions arising in respect of money due to you are rounded down and any tax or commission which may be payable on aggregated sales or purchases is charged at the prevailing rate against each individual sale instruction rounded up to the nearest penny, and in each case the Company will keep the difference for its own benefi t. 36. Fractions of pence arising in respect of the amount of stock purchased for you are rounded up or down according to the normal trading conventions and the consequent settlement amount may not correspond exactly to the monies sent by you with the Stock Dealing Form. Such cash sums as arise shall be kept by the Company for its own benefi t. 37. The DMO may change these terms and conditions from time to time upon giving you 30 days notice in advance of any such change taking effect. No change will affect any completed purchase or sale or any instruction received but not completed by the date of the change. The DMO may choose to withdraw this Service without giving you any notice that the Service is no longer available. 38. These terms and conditions are governed by and shall be construed in accordance with the law of England and Wales. Data Protection Notice 39. Any personal data that we obtain from you in providing this Service will be held by the Company in accordance with the relevant legislation. The Company will only hold, use or otherwise process such of your personal data as is necessary to provide you with the Service. Your details will only be disclosed in accordance with the principles set out in the Data Protection Act 1998 to any person if that person has legal or regulatory powers over the Company. 40. You have a right to request to view the information that is held on you. You may be charged a small fee for being provided with access to this information. If you do wish to view this information you should write to The Data Protection Manager, Computershare Investor Services PLC, PO Box 82, The Pavilions, Bristol, BS99 7NH. Complaints 41. There are procedures in place that aim to help resolve all complaints from customers effectively, a copy of which can be provided on request. Computershare Investor Services PLC is authorised and regulated by the FSA. If you have any complaints about the service provided to you, you should write to the following address: Computershare Investor Services PLC, Customer Services, PO Box 2411, The Pavilions, Bristol, BS99 6WX. Computershare Investor Services PLC is a member of the Financial Ombudsman Service, details of which are available on request. Furthermore you may request a statement describing your rights under the Financial Services Compensation Scheme. 42. These terms and conditions were issued by the United Kingdom Debt Management Office. United Kingdom Debt Management Office Offi ce: Eastcheap Court, 11 Philpot Lane, London, EC3M 8UD Computershare Investor Services PLC Registered in England No Registered Office: The Pavilions, Bridgwater Road, Bristol BS13 8AE Computershare Investor Services PLC is authorised and regulated by the Financial Services Authority. The United Kingdom Debt Management Office is an Executive Agency of HM Treasury