PrACtICAL GuIde COSMOS CLASSIC

Transcription

1 Practical Guide COSMOS CLASSIC

2 I.CHARACTERISTICS 3 A. THE CARD 3 CARD VALIDITY 3 CARD LIMIT 3 CAPACITY OF PURCHASE AND WITHDRAWAL 3 PIN CODE 3 FEES 4 B. PAYMENTS AND WITHDRAWALS 4 PAYMENTS 4 WITHDRAWALS 4 C. CARD MALFUNCTIONING 4 D. CARD LOSS OR THEFT 4 II. ADVANTAGES 5 A. ASSISTANCE & LIFE INSURANCE SERVICES 5 ASSISTANCE 5 LIFE INSURANCE 6 C. EXPENSES CONTROL AND TRACKING 7 SMS SECUSPEND 7 ESGBL 7 MONTHLY CARD STATEMENT 7

3 COSMOS CLASSIC I. CHARACTERISTICS A. THE CARD Cosmos Classic the prestigious differed debit card from Visa and MasterCard, allows the cardholder to make: Purchases at all merchants displaying Visa / MasterCard logo in Lebanon and abroad. Withdrawals from any Visa / MasterCard ATM network around the world. Useful tip: Sign immediately the back of the card upon reception and keep it safe. CARD VALIDITY The card is valid until the last day of the month indicated on its front side. It will be automatically renewed except notification of the client. It is possible for the cardholder to get the renewed card 1 month prior to the expiration date of the currently held card to allow him to benefit continuously from all services. CARD LIMITS Cosmos card is linked to a monthly limit fixed by the bank. It is renewable the 1st of each month. Cosmos card allows the cardholder to make purchases and withdrawals in the limit of his card s ceiling and within his weekly or daily parameters. Cosmos Classic limits vary between USD 500 and USD 2,999. CAPACITY OF PURCHASE AND WITHDRAWAL The parameters of Cosmos Classic card in USD are the following: Frequency Cosmos Classic Purchase Withdrawal Daily 2,500 1,000 Weekly 5,000 1,000 Useful tips: The cardholder should verify with his personal banker, prior to every important purchase / withdrawal he intends to make, that his payment and withdrawal card limits are sufficient. Modification of weekly or daily parameters may be requested from the personal banker at any time (the modification takes effect in the following 24 hours). PIN CODE Mandatory for all ATM withdrawal transactions and frequently required for purchase transactions, the PIN code is a security guarantee. Useful tips: The PIN is personal. No one is entitled to ask for it: neither legal authorities, nor SGBL or Visa or MasterCard. It should be memorized and the document on which it was delivered should be destroyed. If a PIN code is forgotten, a new one may be requested at the branch. The card and its secret code should never be kept together. 3/7

4 FEES description Fees in USD Card price / Renewal 70 Additional card 55 Replacement card in case of loss 25 The card price is deducted from the account upon card issuance. Every year at the month of the card issuance anniversary, the renewal fee of Cosmos card will be debited from the account. B. PAYMENTS AND WITHDRAWALS PAYMENTS The amount of purchases made by Cosmos card is debited from the current account at the end of each month. The cardholder can benefit from a grace period up to 30 days on all purchases made by Cosmos card during the month. Steps to follow : Cosmos cardholder gives the card to the merchant If the cardholder has a Cosmos chip card: the card is inserted into the chip card reader and the payment is validated by entering the PIN code and signing the payment receipt given by the merchant. If the cardholder has a Cosmos with a magnetic stripe: the card is swiped into the magnetic stripe reader and the payment is validated by signing the payment receipt given by the merchant. WITHDRAWALS The amounts withdrawn from ATMs as well as the commission on withdrawals are directly debited from the current account. Commissions on withdrawals: ATM Commission SGBL Free of charge BLF USD 1 Other (local and international) 1% with a minimum of USD 5 C. CARD MALFUNCTIONING In the event of card malfunctioning, the Card Service will advise and assist the cardholder to put the problem in order in the shortest delays. D. CARD LOSS OR THEFT In the event of theft or loss of Cosmos card, or if the card has been retained by the automated teller machine (ATM), it should be stopped immediately: The cardholder should call SGBL card authorization center opened 24/24: - From Lebanon: 1274 or From abroad: or The branch should be notified by phone, telegram or fax and a written confirmation should be immediately sent. A stolen card should be declared to the police. A copy of the theft declaration should be provided to the branch. 4/7

5 P.S: Following the notification, the cardholder is immediately released from any liability towards all subsequent transactions, except the ones requiring the use of a PIN code. Replacement costs resulting from the opposition of the card will be at the cardholder s charge. The cardholder should not try to use his Cosmos card if found after loss/theft notification, because it would have been cancelled. It should be destroyed and returned to SGBL branch. II. ADVANTAGES A. ASSISTANCE & LIFE INSURANCE SERVICES Cosmos cardholder benefits from life insurance and assistance services during his travels outside his main country of residence, as long as his card is valid and when the card is used to fully pay: Ticket for public transportation (by air, land or water) Car rental ASSISTANCE Contract subscribed by SOCIETE GENERALE DE BANQUE AU LIBAN SAL (SGBL) through GRAS SAVOYE LIBAN SAL, with ALLIANZ SNA SAL representative of Mondial Assistance in Lebanon. The Cosmos cardholder, his spouse and dependent children of less than 25 years of age, are covered in case of illness or death that occurs during a travel outside Lebanon, for a period not exceeding 90 days. LIMITS EXCESS ASSISTANCE / REPATRIATION AND ASSOCIATED SERVICES Repatriation in case of illness Actual fees Medical expenses USD 50,000 / person / event USD 50 Return of dependant children under 15 years old Actual fees Transportation of a person to join the cardholder 1 airplane ticket / return in case of hospitalization (hospitalization for more than 10 days) Stay expenses for the person who joined the USD 80 / day cardholder in case of hospitalization (10 days maximum) Body repatriation (only transportation fees) Actual fees BAGGAGE LOSS, THEFT AND BAGGAGE DELAY Loss, theft or deterioration of baggage Actual fees up to USD 800 Baggage delay of more than 12h Fees set at USD 300 Travel delay of more than 8 hours Fees set at USD 150 SERVICES & ASSISTANCE 24H / 24 Transmission of urgent messages, modification of appointments and diverse bookings Medical assistance by phone Advisory before travel Practical information P.S. Copies of travel or transportation tickets and vouchers, including those not paid with Cosmos card, are required in case of emergency. Steps to follow: 1- For assistance: The cardholder has to contact Mondial Assistance by telephone: And supply them with the number of the card, the number of the policy AG / and his current address. 5/7

6 2- To declare an accident: Any accident must be notified to Mondial Assistance or SGBL: Mondial Assistance SGBL From Lebanon From abroad International_dept@nextcare.ae monetique@sgbl.com.lb Notification deadline: In case of illness, accident, death or hospitalization: instantly In all other cases: within a period of 30 days Refunding request as well as all ORIGINAL documentary proofs must be sent to the following address: Société Générale de Banque au Liban SAL, Credit Cards Department Sin El Fil - Sehnaoui Building, BP: Beirut - Lebanon Tel: , monetique@sgbl.com.lb P.S. 1. In case the cardholder stops the card further to a loss or a theft, the guarantee of assistance is not interrupted. 2. If the mean of transportation from Lebanon has not been settled with Cosmos card, the rental of a vehicle abroad, doesn t guarantee the travel assistance coverage. In this case, the cardholder benefits from the assistance coverage only further to an accident arisen with the rented vehicle. LIFE INSURANCE Contract subscribed by SGBL - SOCIETE GENERALE DE BANQUE AU LIBAN SAL with SOGECAP LIBAN SAL. GUARANTEE OBJECTIVE The insurance guarantees indemnity payment to the beneficiary, in case of accident that occurs during a guaranteed travel or trip abroad, if the insured age is less than : 75 years old, in case of death (occurring during the 100 days following the accident date). 65 years old in case of permanent partial or total disability of the insured. Are guaranteed: The «round trip» from Lebanon. Possible interruptions occurring during the trip (correspondence, transit ). The way to directly access to the departure place of the mean of transport. The way to move directly from the place of arrival of the mean of transport, to the final destination, noting that: - In case of acquisition of the ticket immediately prior to the trip with the card, the guarantee is applied from the time of acquisition. - Regarding season tickets for public transportation, the guarantee is applied exclusively during the time of transport. Any trip abroad made by a mean of transportation settled with the Cosmos card. Excluded from the guarantee are only the accidents caused by: Willful misconduct Suicide attempt or voluntary mutilation Natural disasters Atomic risks and nuclear radiation Drunkenness 6/7

7 The use of drugs, narcotics and tranquilizers, not medically prescribed The active participation of the insured to strikes, riots, popular movements, fights, and acts of terrorism or sabotage, knowing that the guarantee is granted in case of hostage taking or hijacking. Races of motor vehicles Civil or foreign war Piloting and air sports BENEFICIARIES OF THE GUARANTEE In case of death: the surviving spouse of the insured, not separated or divorced or in default the legal successors of the insured. In case of permanent disability: the insured himself. GUARANTEED AMOUNT Insured Spouse Children Death following an illness USD 1,000 N/A N/A Death following an accident USD 100,000 N/A N/A Total permanent invalidity following an accident USD 100,000 N/A N/A Partial permanent invalidity following an accident % of USD 100,000 N/A N/A Accidents must be notified at the following address: Société Générale de Banque au Liban SAL, Credit Cards Department Sin El Fil - Sehnaoui Building, BP: Beirut - Lebanon Tel: , monetique@sgbl.com.lb P.S. A vehicle rental abroad, doesn t guarantee the insurance coverage if the mean of transportation from Lebanon has not been settled with Cosmos card. For more information: From Lebanon: 1274 From abroad: C. EXPENSES CONTROL AND TRACKING Many means are available for expenses control and tracking: SMS SECUSPEND This service allows the cardholder immediate track of his card transactions: SMS track of card transactions at any time. Alert in case of card fraudulent use (theft or loss) to stop it immediately. This Service available with Cosmos card at a low monthly fee of USD 1. esgbl Online banking service esgbl allows tracking of expenses made with Cosmos card, in «Credit card details» section. MONTHLY CARD STATEMENT A free monthly card statement is available at the branch the 5 th of each month to allow the cardholder to track all payment and withdrawal transactions made with Cosmos card, in Lebanon and abroad. P.S: Payment receipts should always be kept, in order to compare them with the monthly card statement. 7/7