Supplementary Product Disclosure Statement

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Nickolas Perkins
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1 Supplementary Product Disclosure Statement This is a Supplementary Product Disclosure Statement (SPDS) issued by AAI Limited ABN AFSL trading as Vero Insurance. This SPDS supplements the following Product Disclosure Statements (PDSs): Holiday Travel Insurance Product Disclosure Statement, prepared date 1 December 2010; Annual Multi-Trip Travel Insurance Product Disclosure Statement, prepared date 1 December 2010; and must be read together with the PDS that you hold and any other SPDS we have given you or may give you for your PDS. The purpose of this SPDS is to advise you of some changes to each PDS listed above, including a change to the contact details for making a claim.

2 What is the change? 1. Change to contact details for making claims All claims contact details in each PDS are replaced by the following updated contact details for making a claim: For emergency assistance whilst overseas Please call an international operator and request that they call Australia reverse charge on: Phone: +61 (7) (24 hrs/7 days a week) Within Australia Phone: Via VEROclaims@travelclaims.com.au Via fax From overseas: +61 (7) In Australia: Holiday Travel Insurance Product Disclosure Statement only Delete Region 4 and Region 5 paragraphs on page 5 of the PDS and replace with the following: Region 4. South Pacific: covering Cook Islands, East Timor, Fiji, Indonesia (including Bali), Nauru, New Caledonia, New Zealand, Papua New Guinea, Samoa (American), Solomon Islands, Tahiti, Timor-Leste, Tonga, Vanuatu, Western Samoa and including Region 5. Region 5. Australia: covering Australia (including Lord Howe Island, Norfolk Island, Thursday Island, Christmas Island, Cocos (Keeling) Islands & Coral Sea Islands Territory) only. 3. Annual Multi-Trip Travel Insurance Product Disclosure Statement only, add a definition for Australia For the purposes of this PDS, Australia means Australia (including Lord Howe Island, Norfolk Island, Thursday Island, Christmas Island, Cocos (Keeling) Islands & Coral Sea Islands Territory) only. 4. Change of company name On 1 October 2012, the insurer and issuer of the product, Vero Insurance Limited, changed its company name to AAI Limited, but the company s ABN and AFSL remain the same (AAI). AAI has, since that time, been issuing and administering Suncorp Insurance branded travel

3 insurance policies under the trading name Vero Insurance and will continue to do so. All references to Vero Insurance Limited ABN AFSL (however that company may be referred to) in the PDS and any other SPDS that you have been given for your PDS shall be a reference to AAI Limited ABN AFSL trading as Vero Insurance. 5. Change to distributor On 1 July 2013 Suncorp Metway Insurance Ltd ceased to be a distributor of Suncorp Insurance branded travel insurance policies. This means that: all references to Suncorp Metway Insurance Ltd ABN AFSL (however that company may be referred to) in the PDS and any other SPDS that you have been given for your PDS are deleted; the paragraphs in the section Welcome to Suncorp are deleted; the paragraphs in the section Who is the insurer? are deleted and replaced with the following: Who is the insurer? AAI Limited ABN , AFSL trading as Vero Insurance is the insurer and issuer of this Product Disclosure Statement. You may contact Vero Insurance by calling: the telephone number shown on your schedule; your insurance adviser; or or alternatively by writing to us at: Vero Insurance GPO Box 1619 Adelaide SA 5001 Vero Insurance is solely responsible for any insurance policy issued and for the contents of this PDS. Suncorp Insurance is a brand of AAI Limited. the wording on the outside back cover of the PDS above How to contact us is deleted and replaced with the following:

4 This insurance is issued by AAI Limited ABN AFSL trading as Vero Insurance. Suncorp Insurance is a brand of AAI Limited. Various products and services are provided by different entities in the Suncorp Group. The different entities in the Suncorp Group are not responsible for, do not guarantee and are not liable in respect of products or services provided by other entities in the Suncorp Group. Suncorp- Metway Ltd ABN AFSL (Suncorp Bank) does not guarantee and is not liable for this product. 6. Updating the PDS In the Important Information section of each PDS, add the following paragraph after the heading The purpose of the PDS : The information in this PDS was current at the date of preparation. We may update some of the information in the PDS that is not materially adverse from time to time without needing to notify you. You can obtain a copy of any updated information by contacting us. We will give you a free paper copy of any updates if you request them. In some circumstances this PDS may be amended by a Supplementary Product Disclosure Statement. 7. Emergency assistance change In the 24-hour emergency medical and travel assistance section of each PDS, delete the paragraph that reads This assistance is provided by International SOS on our behalf. Replace it with the following: Emergency medical and travel assistance services are managed by an external provider on our behalf. 8. Claims procedure change In the Claims procedure section of each PDS, insert the following wording immediately below the heading Claims procedure : Claims services are managed by an external provider on our behalf.

5 9. Updating the defined meaning of relative In the Words with special meanings section of each PDS, replace the defined meaning for the word relative with the following (noting that the defined meanings of children and grandchildren in the PDS do not apply in this instance): relative means any of the following who reside permanently in Australia: your spouse, partner or de facto; your parents, parents-in-law, grandparents; your children, grandchildren, brothers and sisters, including their respective spouse, partner or de facto; children, parents, parents-in-law, grandparents, grandchildren, brothers and sisters of your spouse, partner or de facto. 10. Include a definition for permanent resident For the purposes of each PDS, permanent resident means a person who resides in Australia and is eligible for an Australian Medicare card. 11. Replace all references and phone numbers for Financial Ombudsman Services (FOS) in the PDS with: Financial Ombudsman Services (FOS) Australia, phone number Privacy changes The section of the PDS, We respect your privacy, is deleted. A new Privacy Statement is now provided to you separately.

6 SPDS prepared on 13 September a 25/10/16 A

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