to General Manager Operations Overseeing the following:

Size: px

Start display at page:

Download "to General Manager Operations Overseeing the following:"

Andrea Gibbs
6 years ago
Views:

Shahul Hameed Farook BA (Hons) Marketing Scotland, CII (Award) UK, Dip Insurance (SLII) No, 2A - Jayawardene Avenue, Galle Road, Dehiwela, Sri Lanka. 0777 566803 / 0788089266 shahulhameedfarook@gmail.

1 Shahul Hameed Farook BA (Hons) Marketing Scotland, CII (Award) UK, Dip Insurance (SLII) No, 2A - Jayawardene Avenue, Galle Road, Dehiwela, Sri Lanka / shahulhameedfarook@gmail.com Personal Profile D.O.B - 8 th November 1980 Civil Status: Married I am a self-motivated individual, with a keen eye for Service Excellence. My entire career has been built on enhancing customer experience, by taking on challenges that continuously demands me to better my performance. I am an influencer, self-starter and motivator of staff at all levels. My overseas exposure has not only added value to my career but also given me the opportunity to always humble my learning. My core competence is in multiskilling and tasking which enables me undertake various responsibilities and perform as per expectation. Professional Experience Amana Takaful PLC (April 2005 to date) February 2017 to Date Appointed as Assistant General Manager- Re-Takaful Responsible and accountable for the overall smooth functioning /operations of the Re-Takaful (Reinsurance) unit for both Sri Lanka and Maldives Reporting - to General Manager Operations Key Responsibilities Re-Takaful Treaty Negotiation and Placement for both Sri Lanka and Maldives Facultative Reinsurance Placement for both Sri Lanka and Maldives Broker and Reinsurer Business Enhancement and Engagement Overseeing the following: o Treaty Report Submission and Payment Follow Up o Large Claims Follow up and Recoveries o Team Development and Progress

2 March 2014 to February 2017 Appointed as Head of Branch Sales & Operations. Responsible and accountable for the overall smooth functioning /operations of the 26 branches spread across the country, with particular emphasis to: i) Gross Written Premium (GWP) ii) Credit Management iii) Region / Branch Profitability iv) Motor / Non Motor Mix v) Market Share Reporting - Directly to Chief Executive Officer July Inducted to the Business Operations Management (BOM) comprising of the second line of managers, charged with the dayto-day running of the company. Key Responsibilities Currently engaged in delivering on a 3 year Strategic Plan ( ), focusing on Market penetration, Balanced Portfolio, Cost Containment & Customer Service Excellence. I am also responsible / accountable for the following concerning the Regions / Branch Network in conjunction with HR: Sourcing (process of attracting right talent) Responsible for the Recruitment / Screening / Selection of applicants Personal Growth / Counseling Job Succession / Retention Plan Overseeing the following: o Record keeping and information store management concerning Sales Staff o Related documentation handling and process implementation (2012 to 2013) Promoted to Manager Operations-Life Responsible for the achievement of the Top-Line and Bottom-Line targets of the Life Takaful operations whilst uplifting service standards. Played a significant role in turning around Life Takaful profitability in the year 2012.

3 (2008 to 2012) Promoted to Assistant Manager Re-Takaful covering (Sri Lanka & the Maldives) Facilitating the placement of Reinsurance Treaties and responsible for obtaining quotations / placements for Facultative Insurance / Co-Insurance arrangements. Ensured the timely Report Submission to Treaty Reinsurers and the settlement of Reinsurance Premiums and Claims Recoveries Was instrumental in developing the Re-Takaful Process Manual for both Sri Lanka and Maldives. Played a key role in negotiating tie-ups with key Re- Takaful/Reinsurance brokers and Reinsurers for Facultative placements Influencing the increase of business flow for Fronting business ( ) - Senior Client Relationship Executive / Assistant Manager - CRRMU Developed strategies to transform and enhance the Customer Service standards company wide, which included Customer Retention. This included key touch point areas (sales personnel, web, kiosk, brochures, reading material and front office) Involved in Training staff who directly interface with customers 2) Agate Malaysia Sdn. Bhd. - (2004 to 2005) Employed in the capacity of a Trainee Business Development Associate 3) Cargills Ceylon Limited - (1999) Employed in the capacity of a Management Trainee for Food City Outlets Other Areas of Exposure Understudied Non-Motor Claims handling at Claims Department for a period of 6 months Have been exposed to risk surveys in Sri Lanka and Maldives during my tenure at Amana Takaful PLC Fair knowledge of general insurance underwriting and risk assessment, mainly in Motor, Fire, and Hull classes of business

4 Since 2010 have operated in the management capacity with the only dedicated Takaful operator in Sri Lanka Have undertaken and headed various projects in the organization (eg: CSR projects, branch shifting projects, overheads minimization projects, relief projects, training projects, outbound team building projects, new product development and launching projects. Significant Professional Development Programs/Workshops Reinsurance Workshop with Hannover Re in Poland Warsaw (4 days ) Advanced Management Course-ICMIF UK- at Manchester UK. (1 week)-2014 Nuts & Bolts of Proportional insurance Treaties- Singapore 2 day workshop Insurance workshop with PWS Labuan, Kuala Lumpur Malaysia workshop (4 days ) Personal Development Workshop conducted by Professor Sri Kandiah (UK) Frist Re-Takaful Conference and Workshop held by Kenya Re in Nairobi, Kenya (3 days) Five Leadership Levers to Business Success- 1 day workshop with Omar Khan Professional Qualifications B A (Hons) in Marketing (Second Class) at University of Aberty Dundee, Scotland Diploma in Insurance- Sri Lanka Insurance Institute Currently pursing for ACII- stage 2 Certificate in Neuro Linguistic Programming & Positive Psychology Diploma in Customer Service Management- London Business School- Colombo Award in Financial Planning- CII Professional Program in Psychology and Counseling - (Institute of Psychology, Sri Lanka )

5 Educational Qualifications 1) Primary (Lyceum International School - Sri Lanka) GCE (London) Ordinary level Examination 1997 Diploma/Higher diploma in Marketing- completed at Systematic College, Malaysia ( ) 2) Secondary (Systematic College - KL, Malaysia) Proficiency Ability to communicate fluently in English Sinhala and Tamil and a fair knowledge of Malay language Ability to read and write thoroughly in English Ability to work in a fully networked environment Sports Represented the school athletic pool and participated in many Athletic Tournaments. Represented the school in Cricket and captained the side 1996/97 Non Related Referees Mr. Ehsan Zaheed Chairman ExpatKey Properties Lauris Road Colombo 04. Mr. Rikaz Zakariya Proprietor Kids Unlimited Dutugamunu Street Kohuwela Office : Mobile : Mobile : I hereby certify that the above particulars are true and accurate to the best of my knowledge. Shahul Hameed Farook

Ahmed Mohamed Moawad, ACII

Ahmed Mohamed Moawad, ACII Address: 2 El-Arayes Buildings - New Maadi - Cairo - Egypt Tel: (+202) 33388471 ext.140 - Home: (+202) 25171302 -Mobile: (+2) 01002290338 Email: life@ifegypt.org, a_m_moawad@yahoo.co.uk