HEALTH AND SAFETY MANUAL (August 2015) Section Accident and Incident Reporting and Investigation Policy

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1 Accident and Incident Reporting and Investigation Policy 1

2 Document Information Title: Accident and Incident Reporting and Investigation Policy 2.01 Status: Final Version Current Version: V1.0 Author: Ross Burroughs Health & Safety Advisor Resources (01983) ext 6425 Sponsor: Anthony Thorn, Strategic Manager for Human Resources Resources (01983) ext 6284 Consultation: Health and Safety Board -11/08/15 Approved by: Approval Date: 11/08/15 Health and Safety Board Review Frequency: Every Two Years Next Review: August 2017 Version History Version Date Description V1.0 August 2015 Final Version 2

3 Accident and Incident Reporting and Investigation Policy Document Information 2 1. INTRODUCTION RESPONSIBILITIES TRAINING REPORTING INVESTIGATION APPENDIX APPENDIX APPENDIX APPENDIX APPENDIX

4 1. INTRODUCTION An accident or incident is an unplanned and unwelcome event that interrupts normal activity. Accidents or incidents can result in no damage or injury (near miss) as well as cause illness, disease, injuries, damage to equipment and property. Reporting workplace accidents, incidents and ill health and determining the cause is extremely important. It is essential that even minor accidents are reported and properly investigated so that causes are identified and control measures put in place to prevent recurrence. The investigation of near misses is very important as this can help to ensure that action is taken to prevent the more serious consequences of continued failure and assist in the identification of trends and patterns. Such analysis can help identify shortcoming and weaknesses in management systems, work equipment and training, etc. Most accidents or incidents are preventable or their effects can be minimised by reasonable precautions. This policy provides information and guidance on accident investigation and other relevant documentation to help assist staff in this process. Where accidents are of a more serious nature or have greater potential consequences, senior levels of management and where necessary, staff from the Health, Safety and Welfare Team should be involved. The law does not require the elimination of all risk, but requires it to be reduced as far as is reasonably practicable. This means that the level of risk can be balanced against the measures needed to control it in terms of money, time or effort. SCOPE The Council recognises its responsibility towards staff, contractors, service users and members of the public for managing risks under Sections 2 and 3 of the Health and Safety at Work Act 1974 and Regulation 5 of the Management of Health and Safety at Work Regulations Reporting of certain accidents and incidents is a legal requirement and may need reporting to the Health and Safety Executive (HSE) under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) The Management of Health and Safety at Work Regulations 1999, regulation 5, requires employers to plan, organise, control, monitor and review their health and safety arrangements. Reporting and investigation of accidents and incidents forms an essential part of this process. AIMS This policy: Sets out the responsibilities that all staff have in respect of their role in accident and incident reporting and investigation. Describes how to report an accident or incident. Describes the methods for conducting an investigation and the action to take. 4

5 2. RESPONSIBILITIES The Council and its managing director have the overall responsibility for preventing accidents, incidents and cases of work-related ill health and for providing adequate control of health and safety risks arising from work activities. In order to meet its responsibilities the Council has and will continue to: Review and investigate all accidents and incidents where appropriate which arise from its work activities. Consult with its employees and representatives on accidents and incidents. Communicate the results of investigations with its staff. Implement and review any control measures identified through investigation and ensure they are suitable and sufficient. All staff must: Ensure all casualties following an accident or incident are given first aid provision where possible via a trained first aider and contact emergency services where needed. Report all accidents, incidents and near misses via the Council s accident reporting system as detailed in this document and immediately inform their line manager. Assist their line manager in carrying out an accident investigation or completing witness statements where required. Line Managers must: Record and report all accidents, incidents and near misses via the Council s accident reporting system as detailed in this document. Report any RIDDOR reportable accidents or incidents to the HSE and send a copy of this report to the Health, Safety and Welfare Team (HSWT). Information and guidance can be found in Section 4 of this policy. Carry out accident or incident investigations for their premises, activities and areas of responsibility and record the findings. Where the findings are significant they should be brought to the attention of their line manager. Ensure that any extra control measures identified are implemented. Communicate the significant findings of investigations to their staff. Immediately inform the HSWT of any work related fatalities or major injuries on After office hours contact Wight Care on Inform the Council insurance section and media team of any fatalities or major injuries to staff, service users, contractors and members of the public which occur as a direct result of a work activity. Health and Safety Liaison Officers must (if applicable): Support managers in ensuring that accident and incident reporting and investigations are carried out. Assist line mangers in implementing any extra control measures identified. The Health Safety and Welfare team will: Carry out monitoring visits that include reviews of accident and incident investigation and record the results of such visits. 5

6 Monitor and analyse accidents and incidents reported and carry out investigations where appropriate or necessary. Produce quarterly reports for consideration by the Health and Safety Board; these will include headline data and analysis on accident and incidents, violence and aggression and RIDDOR reportable incidents which have been reported. Pursue appropriate enforcement action as necessary via Improvement or Prohibition Notices. 3. TRAINING Employees who are required to carry out investigations in relation to their workplace or business activities will be given the necessary information, instruction, training and supervision to enable them to effectively carry out this task. Training needs should be assessed by line managers as part of an individual s personal development plan. Any training needs should be requested from workforce development. 4. REPORTING If anyone is injured the first priority is for their health and well-being. Procedures for dealing with emergencies should be followed to ensure that no one else is put at risk and the injured receive quick and appropriate treatment. In order to improve on the existing arrangements for health and safety monitoring and reporting the Council has invested in the Workrite accident reporting and management system. This system replaces the old paper based system for reporting accidents, incidents, near misses, harassment and violence and ill health. The system enables effective and efficient management of accident investigations and helps ensure investigations are completed in a timely way. Workrite also allows for the uploading of documentation and photographs which are stored digitally with the accident form comprising a complete record of the investigation. If line managers have any staff who do not have access to or who do not have regular access to computers they will be required to log any accidents on their behalf. To access Workrite go to the Council intranet homepage and click on Accident Reporting. A user guide can also be found under the same tab. Any queries regarding the system or log in details can be sent to hsassistance@iow.gov.uk Reporting certain incidents is a legal requirement. Selected accident and incidents may be required to report to the Health and Safety Executive (HSE) under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) Guides for line managers to use for reporting under RIDDOR can be found on the Council intranet in Documents under H. These guides are titled as follows: RIDDOR General RIDDOR Health and Social Care RIDDOR Schools Any incident which is reported under RIDDOR is required to be reported to the Health, Safety and Welfare Team as well as insurance within 24 hours. Both teams can be contacted on

7 Please note: Schools can find these guides in the Documents Library on I-Wight under the same title. Schools where the Isle of Wight Council is the employer (community and voluntary controlled schools) are required to keep appropriate accident records in accordance with this policy. The position of the Council is that the preferred option for this is to report accidents via the Workrite system, however in recognition that some schools had put alternate digital reporting systems in place before Workrite was introduced a few have different arrangements. Schools with different arrangements are required to provide accident statistics upon request and during monitoring visits. In addition they are required to report serious injuries and fatalities to the Health, Safety and Welfare Team as well as insurance immediately. School staff will need to clarify with their school business manager/head teacher what the particular arrangements are for their school. 5. INVESTIGATION An investigation should be carried out as soon as practical after an accident or incident as facts can become distorted as time passes. The use of a standard investigation report form can help guide managers through the process. Investigation forms, witness statements and guidance are included for this purpose (Appendixes 3-5). Where major injuries have occurred representatives from the Health, Safety and Welfare Team will need to investigate the incident with the manager or visit the site at a later date. During the visit it is important to confirm with the team whether it is permissible to disturb the site after an internal investigation since they may require photographs or wish to draw diagrams, or indeed preserve the scene for Health and Safety Executive Inspectors. To prevent a recurrence of an accident or incident any remedial/ corrective actions must be clearly communicated to all staff and contractors concerned with a timetable for implementation. In some instances intermediate measures might have to be deployed until such time as work can be carried out or items purchased. Any extra control measures should be monitored to establish their adequacy by the line manager within the area of responsibility. A review and assessment period must be agreed and followed. Appendix 1 includes a form to use when recording accidents and incidents. Appendix 2 includes a flowchart show how to report an accident/ incident. Appendix 3 includes a form to use for accident/ incident investigation. Appendix 4 includes a witness statement template form. Appendix 5 gives details and guidance of how to investigate accidents and incidents. 7

8 APPENDIX 1 Accident and Incident Reporting Form HS2.01A Please note: In order to improve on the existing arrangements for health and safety monitoring and reporting the Council has invested in the Workrite accident reporting and management system. This system completely replaces the old paper based system for reporting accidents, incidents, near misses, harassment and violence and ill health. However, some services or areas do not have readily available access to a computer. Therefore, in these circumstances this form is available for those areas to complete the initial details. As soon as possible after the accident or incident, all details recorded must be entered into Workrite. Once this is complete there is no need to keep this form and should be disposed of in accordance with the Data Protection policy. INCIDENT DETAILS: Date of accident: Site/ Premises Name: All sections of the form must be completed. Time of accident: Where on the premises: WITNESS DETAILS: Name: Address: Contact number: Name: Address: Contact number: PERSON INVOLVED (Tick where applicable): Me: Employee: Contractor: Member of public: Client/ Pupil: Title: (Mr, Mrs, Miss) First name: Surname: Home address Address line 1: Address line 2: Town: County: Postcode Contact number: Date of Birth and Age: Sex: 8

9 ABOUT THE INJURY Injury description ( i.e. sprain, fracture, burn, loss of consciousness, slip, trip or fall, etc): Injured part/s of the body: What medical treatment was given: Type of injury (tick where applicable): A minor injury or condition An injury to an employee or self-employed person which prevented them doing their normal work for more than seven days A major injury or condition An injury to a member of the public which meant they had to be taken from the scene of the accident to a hospital for treatment Fatality Near Miss ABOUT THE ACCIDENT Select the Contact with moving machinery best description of Hit by moving, flying or falling what objects happened Hit by a moving vehicle (tick where applicable): Hit by something fixed or stationary Injured while handling, lifting or carrying Slipped, tripped or fell at same level Fell from a height Trapped by something collapsing Drowned or asphyxiated Exposed to or in contact with harmful substances Exposed to fire Exposed to explosion Contact with electricity or electrical discharge Injured by an animal Physically assaulted by a person Another kind of accident FULL DISCRIPTION (Add extra pages where needed) Provide details of what happened: Form Completed by: Job Title: Site/ Premises and Service Area Line Manager Name: Date Uploaded to Workrite: 9

10 APPENDIX 2 Accident and Incident Reporting Procedures HS2.01B Initial knowledge/ awareness of accident/ injury/ violent incident/ near miss NON EMPLOYEES Service User/ Client/ Pupils Visitors to site /Parents Contractors / Members of the Public EMPLOYEES Part time/ full time/ flexi time/ seasonal Accident/Incident involving Minor/ Major Injury, Fatality, Work Related Ill Health or Dangerous Occurrence Record and report all accidents/ incidents via the Council accident and incident reporting system called Workrite. Violence/ Aggression Record and report all accidents/ incidents via the Council accident and incident reporting system called Workrite. Near Miss Record and report all accidents/ incidents via the Council accident and incident reporting system called Workrite. If an accident/ incident is reportable under RIDDOR the line manager responsible for this premises or area must: Accident/Incident involving Minor/ Major Injury, Fatality, Work Related Ill Health or Dangerous Occurrence Record and report all accidents/ incidents via the Council accident and incident reporting system called Workrite. Violence/ Aggression Record and report all accidents/ incidents via the Council accident and incident reporting system called Workrite. Near Miss Record and report all accidents/ incidents via the Council accident and incident reporting system called Workrite. Report to The Health and Safety Executive (HSE) via their website. Notify Health, Safety and Welfare Team and Insurance Team immediately by phone or and send a copy of the RIDDOR report (filled in on HSE website) to hsassistance@iow.gov.uk Note: Where accidents/ incidents involve service users/ clients or pupil s further duties under RIDDOR reporting apply in the following areas: Health and Social Care Schools See Health and Safety Manual Sect 2.01 for details. If an accident/ incident is reportable under RIDDOR the line manager responsible for this premises or area must: Report to The Health and Safety Executive (HSE) via their website. Notify Health, Safety and Welfare Team and Insurance Team immediately by phone or and send a copy of the RIDDOR report (filled in on HSE website) to hsassistance@iow.gov.uk Please Note: The above details the reporting procedure only. Accident/ Incident Investigation will need to be completed where required. See Health and Safety Manual Sect 2.01 for details. 10

11 APPENDIX 3 Accident and Incident Investigation Form HS2.01C Completing Instructions: Step 1: In the event of an accident/incident, the employee shall report the incident on Workrite. Step 2: The employee s line manager shall complete the following sections 1-14 where an investigation is required. Step 3: Once sections 1-14 have been completed, the form should be uploaded to Workrite under the relevant case/incident number. 1.Personal Details (Person completing this form) Surname: Forename(s): Work Address: Postcode: Company/ Organisation: Service Area: Premises Name/ Team Name: Name of line manager: Employee /Payslip no: 2. Type of Incident (Fill in shaded areas with Y where applicable) Fatality: Harassment/ Violence: Injury: Minor: Major: Work related illness: Near Miss: Medical Treatment Received (Specify at Hospital or at Scene): 7 day absence from work (A work related accident where the employee is absent for 7 days will be RIDDOR reportable): Dangerous Occurrence: Third Party Injury (member of the public, client or contractor): Asset, Equipment or Property Damage: 3. Details of Incident Site/ Premises: Location on Site: Property Damaged (if applicable): Nature of Damage: Date of Incident: Date of Investigation: Time: Time: Person in charge of activity at the time of incident/occurrence: Occupation of above person: Was the activity conducted under a Permit To Work or 11

12 a Council Vehicle Driving Permit (CVDA): If yes attach permit/ CVDA. 4. Contractor/Third Party Details (where applicable) Company: Address: Contact Name & Details: 5. Activity Leading to Incident (indicate actual activity select multiple activities where applicable) 1.Asbestos 7.Electrical 13.Manual 19.Visiting Works Handling 2.Assisting a client/ pupil 8.Evacuation 14.Operating 20.Working at Height 3.Construction 9.Inspecting 15.Public Event 21. Other 4.COSHH 10.Installation 16.Repair 5.Driving 11.Legionella Flushing 17.Using Work Equipment 6.DSE 12.Maintenance 18. Violence and Aggression 6. Details of Injury Nature of illness/injury: Part of Body: First Aid/ Medical Attention Given: Employee was treated by: 7. Details of any third party injured (where applicable) Name: Employer: Contact details: Occupation: Nature of injury: 8. Client/ Pupil Details (where applicable) Name: Site/ Premises: Site Contact Details: 9. Weather and Environmental Conditions (where applicable) Weather Ground Conditions: Surface: Road Conditions: High Winds: Visibility: Temperature: 12

13 10. Full Description of Incident (Add extra pages if required) 11. Witness to Incident (Use Witness Form HS2.01D) Name Occupation Employer Contact Details Note: Ensure all witness statement forms are kept with this document. 12. Immediate Causes (Fill in shaded areas with Y where applicable) A. SUBSTANDARD ACTIONS B. SUBSTANDARD CONDITIONS Operating equipment without authority Inadequate guards or barriers Failure to follow rules/procedures Inadequate PPE/ RPE Failure to use PPE/ RPE Defective tools, equipment or material Failure to use observe safety devices Congestion or restricted action Failure to follow signs/signals Inadequate warning/safety devices Failure to recognise hazardous conditions Fire and/or explosive hazards Misuse of equipment/tools Poor housekeeping Improper manual handling Hazardous weather conditions Using defective equipment Noise exposure Using equipment improperly Radiation exposure Operating at improper speed High/Low temperature exposure Improper position for task Inadequate lighting Horseplay Inadequate ventilation Under influence of drugs/alcohol Overweight items Servicing equipment in operation Insecure load 13

14 13. Basic Causes (Fill in shaded areas with Y where applicable) C. PERSONAL FACTORS D. JOB FACTORS Inadequate capability Inadequate supervision Lack of knowledge Inadequate engineering Lack of skill Inadequate purchasing Stress (External) Inadequate maintenance Stress (Work induced) Improper motivation External influence Inadequate tools/equipment Inadequate work standards Inadequate training Inadequate information Abuse or misuse External forces applied 13. Basic Causes (Fill in shaded areas with Y where applicable) E.TYPE OF CONTACT F.CONTACT WITH Struck against Electricity Struck by Heat Caught in Cold Caught on Inhalation/ dust exposure Caught between Reflection/ Glare Slip/Trip Noise Fall on same level Hazardous chemical Fall to below Toxic substance Dropped object Other substances Radiation Quayside Installation/Rig/Vessel Building Private / Commercial vehicle 14. Remedial Actions Taken to Prevent Recurrence - Corrective/Remedial Actions Description of Action/Task Allocated To Planned Completion Date Actual Completion Date 14

15 APPENDIX 4 Witness Statement Form HS2.01D Please note: This form is to be used in conjunction with form HS2.01C. Guidance on how to fill in this form can be found via form HS2.01E. Personal Details (Person completing this form) Forename(s): Home Address: Surname: Company/ Organisation and Work Address: Postcode: Contact Number: Postcode: Contact Number: Full Description of Incident (Add extra pages if required and label each in order) Witness Signature Date 15

16 APPENDIX 5 Accident Investigation Guidelines HS2.01E When an accident/incident occurs this document shall help guide those conducting an investigation. The following are guidelines only and not everything may be applicable for any given accident. The more serious the accident, the greater the depth of investigation is likely to be. The main purpose of the investigation is to find all that can be learned to enable similar accidents / near misses to be prevented in the future. The information gathered from the investigation will be used to improve the management of health and safety within the Council. Aim: To conduct an investigation into the circumstances surrounding the accident/ incident which would enable appropriate recommendations to be made, where possible, to reduce the risk and effect of a similar incident. The aim of the investigation is not to apportion blame. Method of Investigation: Consideration should be given to the following; however, this list is not exhaustive. a) Policy Is there a Health and Safety Policy which applies? b) Procedures Safe Systems of Work Permits to Work/ CVDA Emergency Preparedness Process Instructions c) Documentation Existing Reports Risk Assessments Maps Photographs COSHH Assessments Safety Data Sheets Planned Inspections Drawings d) Instruction and What was the instruction Supervision and who gave it? What is the 'chain of command'? Responsibilities e) Training Relevant Courses(s) Records of training f) Interviews With Key Players Incident itself Background issues g) Site Visit To 'appreciate' scene of incident h) Equipment Tools Machines/ equipment, etc. PPE Records of maintenance, etc. i) Legislation The applicable legislation j) Other Organisations (where involved) Insurers Inspection Companies Suppliers Police Coroner's Office Accident/ Incident Checklist Use the below checklists to identify factors which need to be considered as part of an investigation. Please note these lists are not exhaustive. Guidance: Find out what happened and what conditions and actions influenced the incident. Talk to everyone that was there at the time (including third parties), take photographs, measurements or make a sketch of the area and or any equipment if applicable. Take samples of evidence if required and seal off area to avoid evidence being tampered with or disturbed. Place/Area/Environmental Issues Factors Yes No N/A Things to consider What was found Was the weather a possible factor? Rain, snow, high winds, cold, hot, ice. Was visibility a factor? Dust, heavy traffic flow, carrying large item. Was lighting adequate? Ambient conditions. Were floor, ground or road Had there been a spillage? 16

17 conditions a possible factor? Was there space to work/manoeuver in? Was noise a possible factor? Was a lack of appropriate warning signs a factor? Potholes/ trip hazards? Restricted access, narrow, blocked? Was a warning sound missed? High level of noise? Were signs clean and clear of obstructions, facing the right way etc. Measurements/Photographs Record Type Yes No N/A Things to consider Results found Photographs taken? List photographs taken, give each an individual reference and description. CCTV footage available? If footage available, ensure the recording is held securely. Measurements taken? Describe what measurements were taken, distances etc. Sketch or diagram made? Describe/ sketch a diagram and give each a reference number. Plant/Equipment/Materials/Substances Risk factors - Usage Yes No N/A Things to consider Results found Were there vehicle type issues? Driver speeding, using mobile phone, seatbelt used? Was vision an issue? Cameras, mirrors, screens etc, clean, clear, adjusted, adequate? Tools correct tools used, fit for purpose? Is the tool the correct size and guards used where necessary? Was it used correctly? Was maintenance adequate? Did a lack of maintenance cause or contribute to the incident? Check records. Manual handling aids available and used? Did the load need to be moved or lifted? Could lifting aids have helped? Manual handling training provided? Was training given, are there training records? Were machine safety guarding issues a possible factor? Had guards been removed? Damaged or not used or in place correctly? Were other machine safeguarding issues a possible cause? Was lack of or lack of adequate lock off/ tag out a possible cause? Was PPE issued and records kept? Was the correct PPE used for the task? Was the PPE in good condition? Any equipment defects reported prior to incident? Were overhead works being carried out? Was electricity in any form at all an issue? Were hazardous substances Emergency stops working? Warning lights? Audible alerts? Alarm or emergency stop cords? Lock off/ tag out procedure in place and followed? Lock off/ tag out equipment used? Is PPE readily available? Was it used correctly? Was it suitable and sufficient? Check with injured party/witness s. Check manufactures instructions, safety data sheets risk assessments, etc. Check for wear and tear signs. Has PPE been replaced and issued to staff? Are there signs of dust or scratches covering goggles for example? Check for pre shift checklist / defect forms on plant/equipment Were works clearly visible and warning signs/ alarms operational if applicable? Had any defects been reported? Had a COSHH assessment been carried 17

18 an issue? Were hazardous substances labelled correctly? Were the hazardous substances stored correctly? Was working at height an issue? out? Was the risk assessment available? Did container have label? Was it readable? Was waste correctly identified? Were substances in correct store area? Were they stored in correct position I.E: upright/ temperature/ ventilation? Check safety data sheets. Was use of ladders/ scaffolding/ kick stools, etc an issue? Are staff trained? Training/Competency/Procedures Factors Yes No N/A Things to consider Results Found Were risk assessments carried out, procedures written? Was there a specific assessment for the task or procedure, which covers it? Did the risk assessment cover the activity which caused the accident/ incident? Were assessment / procedures / induction records kept? Was training provided, if required? Was the person involved trained and competent? If contractor was a method statement provided? If temporary worker was correct procedure followed? Was a permit to work or CVDA required, was one used? Human Factors Have all the hazards been identified and considered in the risk assessment? When was this reviewed? Check all records including induction dates. Check requirements with line managers. Was health and safety advice sought? Records? Minimum training requirements/ licences/ training records etc. Method statement available? Correct work methods carried out? Induction records/ training I.E: licences Is it current and in date? Who signed/ authorised permit? Was the CVDA authorised and not just submitted? Factors Yes No N/A Things to consider Results Found Was there a mistake? A mistaken action? Fatigue, distraction, not enough time? Were they performing their task correctly and as expected? Did they follow the correct procedures and follow a safe system of work? Was experience, rushing Late going home, inexperience, or other factors an issue? Was violence, bullying or other aggression an issue? Was there a disciplinary issue? Witness Statements etc? Did the incident involve threats, violence, any form of bullying? Were the rules broken or short cuts taken? What action was taken (in confidence only) Factors Yes No N/A Things to consider Results Found Has a witness statement been taken from the person involved? As soon as possible after the accident? Have witness statements been taken from any other person/s? Staff, contractors, service users, visitors, members of the public, etc. 18

19 Are the statements readable, signed and dated? Are there discrepancies between witness statements? All statements must be dated and signed by the person who gave it. Differences of fact or opinion? Different viewpoint? Guidelines on Taking Statements When interviewing witnesses or the injured person you should: Interview the witnesses as soon as possible after the event. Always start the investigation with an open mind. Be gentle and show concern. Avoid allocating blame. Explain clearly to the person the nature of the interview. Interview each person separately never in a group. Establish the facts surrounding the accident, for example, find out what normally happens, why, what procedures are in place, was a risk assessment undertaken, etc. Establish the sequence of events on the day of the accident. Do not lead the witnesses or make assumptions. Always try to use open questions i.e. questions beginning with why, what, where, when, how. Try to avoid questions that can be answered by yes or no. Start the questioning with generally easy open questions. (E.g.: Could you tell me what you were doing at the time of the accident?) Follow up by asking more detailed questions relating to a specific part of the answer. (E.g.: Could you explain to me how the machine you were using works?) Probe the answer to check factual details. (E.g.: So this machine is generally used to cut this material?) Then ask more specific detail. (E.g.: Was the guard fitted to the machine?) Summarise and seek agreement. (E.g.: So it was normal practice to cut this material using that machine, however on that day a guard was missing from the machine is that right?) Start the sequence of questions again but relating to a different topic, e.g. training in use of the machine. Never ignore facts that contradict each other, find out more. Always question assumptions. Remember that accidents often happen very quickly and that witnesses may: Not have seen all that happened. Assume that certain things happened. Try to avoid being blamed for the accident. Lie. Be in shock. May not remember all the accident details. Try to protect others who may have some involvement. Documentation & Data Protection You should now have completed this form plus gathered documentation, evidence, photographs and witness statements of the incident/accident. Upload all documentation onto Workrite accident and incident reporting system. If a civil claim is made against the Council the insurance team will require this information. Keep the accident/incident file confidential. If you have identified actions to be carried out to prevent a recurrence of the same or similar incident/accident make sure these are completed as soon as possible. And once completed make sure a record is kept. 19