The CopperPoint Difference: UW Guidelines for Workers Comp & More

Transcription

1 The CopperPoint Difference: UW Guidelines for Workers Comp & More

2 Table of Contents Guidelines for Under $10,000 Business Pg 3 Guidelines for Arizona $10,000+ Business Pg 4 Guidelines for Other States Business Pg 5 Agent s Portal Pg 6 Loss Control Strategy Pg 7 Retaining Your Business Pg 8 CopperPoint: Audit Information Pg 9 Commercial Business Lines Pg 10 CopperPoint: Financial Strength & Security Pg 11 CopperPoint: Our Commitment to You Pg 12 Investing in Our Communities Pg 13 Valid as of 05/31/2017 Information listed here is subject to change. MC-000 Pg. 2

3 Under $10k Binding Available in the Agent Portal Good News! You now can quote and bind a policy through the CopperPoint Agent Portal for a number of class codes. More class codes recently were added representing a majority of the Arizona market. Simply enter the application information into the portal and receive a quote on eligible business to present to your client. You can even BIND IT on the portal. A complete submission includes: A completed ACORD 130 application FEIN Loss history for current term and past 3 years E-mod worksheet Other criteria for straight through binding: Experian Score: 30 and higher E-mods: No e-mod worksheet required for submissions that do not qualify for an e-mod Employer's Liability Limits: $1 million maximum limits No lapse in coverage No back dating permitted Ineligible for straight through binding: New businesses without a loss history Out-of-state exposures Businesses that employ only class code 8810 Joint venture or construction wrap up PEOs Temporary labor services Bankruptcy Outstanding premium balances or audits Short-term policies OSHA violations A dedicated group from the CopperPoint Business Center is dedicated to delivering prompt and courteous service. Please send all small business related policy change requests or inquiries to AgencyService@copperpoint.com. For information: Brent Dohogne bdohogne@copperpoint.com Shelby Larsen slarsen@copperpoint.com Jeremy Vick jvick@copperpoint.com Valid as of 05/31/2017 Information listed here is subject to change. MC-000 Pg. 3

4 Guidelines for Arizona $10,000+ Business New Business Submissions should be sent to for consideration. Complete new business submissions are also accepted via Agent s Portal by visiting Copperpoint.com. A complete submission will include: An ACORD 130 application (FEIN required) Currently valued loss history for current term in addition to past 3-5 years E-mod worksheet CopperPoint has multiple deviations and scheduled rating companies to support various exposures subject to Underwriting review. Renewal Business Underwriting Assistants request ACORD applications with estimated payroll 90 days prior to ARD. Once received, Underwriters will conduct reviews 60 days prior to the renewal date. Proposals are released 30 days prior to the upcoming renewal. Appetite An A.M. Best rated A- Excellent XII generalist considering a broad number of classifications for risks domiciled in Arizona. Businesses who have experienced bankruptcy and currently have a more than 30-day lapse in coverage will not be considered. Also the following exposures will not be considered: Paper Contractors Armed Security Guards Long Haul Trucking Steel Erection Tree Trimmers Staffing Agencies Cell Phone Tower Erection Asbestos/Mold Remediation Contractors Premium Considerations The current minimum premium required is $10,000. Direct bill features both Installment Payment Plans and Monthly Reporting (when account meets requirements). Policy Features Insureds may register to file and view claims, and make payments online at Copperpoint.com. Registered users will also be able to access numerous HR and safety resources including an online library of SafetyNet videos and safety brochures. Questions Contact Valerie Dunnam by phone at or at vdunnam@copperpoint.com, Shelby Larsen by phone at or at slarsen@copperpoint.com, or your assigned underwriter. Valid as of 05/31/2017 Information listed here is subject to change. MC-000 Pg. 4

5 Guidelines for Other States Business Coverage issued by Argonaut through Mountain West Agency Services Inc Company Tiers A.M. Best Rating A Excellent XIII Argonaut Insurance Company Argonaut-Midwest Insurance Company New Business Submissions should be sent to submissions@copperpoint.com for consideration. A complete submission will include: An ACORD 130 application (FEIN required) Currently valued loss history for ongoing term in addition to past 3-5 years E-mod worksheet Renewal Business Underwriting Assistants request ACORD applications with estimated payroll 90 days prior to ARD. Once received, Underwriters will conduct reviews 60 days prior to the renewal date. Proposals are released 30 days prior to the upcoming renewal. Other State Exposure Details The highest payroll state must be in Arizona, Colorado, or Nevada. Additionally, we will consider other state exposures when the majority of payroll is in Arizona (this does not apply to the monopolistic states: North Dakota, Ohio, Washington, and Wyoming). Appetite An AM Best Rated A- Excellent XII generalist considering a broad number of classifications for risks domiciled in Arizona. Businesses who have experienced bankruptcy and currently have a more than 30-day lapse in coverage will not be considered. Also the following exposures are not eligible: Paper Contractors Armed Security Guards Long Haul Trucking Steel Erection Tree Trimmers Staffing Agencies Cell Phone Tower Erection Asbestos/Mold Remediation Contractors Premium Considerations The current minimum premium required is $10,000. The Installment Payment Plan features 10% first payment with 9 equal installments. Questions Contact Valerie Dunnam by phone at or at vdunnam@copperpoint.com or your assigned underwriter. Valid as of 05/31/2017 Information listed here is subject to change. MC-000 Pg. 5

6 Agent s Portal From copperpoint.com, use the Agent Login button to access the Agent s Portal. If you do not have logon credentials, see your agency s system administrator. You may reset your password by clicking on the Forgot Password link. 1. Accounts After logging in, select this option to view a listing of all accounts. Account detail is shown above. 2. Search Sort the column headers or use the search entry box to quickly find a policy. Use the name or account/policy number. 3. Policy Number Click to go to the Policy Detail page, which includes Cancellation Date (if pending) and Underwriting Company. 4. Billing Summary Click to review account charges and payments, make payment, view current due, and download entire transaction ledger. 5. Payroll Reporting Click to view payroll report completions and enter monthly data. 6. Search Claims Claims are shown in the account summary, or click here to view claim details, including adjuster notes. 7. New Submission Click to begin a new business submission. Manage Agency Customers permission profile is needed to access. 8. Documents Found at two levels. Account Documents (shown) contain invoices and most current loss runs. Click on the policy number to see policy packets, endorsements, and payroll advices. 9. Agency Resources Find links here to other helpful resources. For assistance, contact Brent Dohogne at bdohogne@copperpoint.com or Valid as of 05/31/2017 Information listed here is subject to change. MC-000 Pg. 6

7 Loss Control Strategy Mission Statement We are dedicated to providing value-added, customer-focused loss control programs, services and training solutions to our agency partners and their clients. The Loss Control Service Strategy Utilizing a partnership-based approach, we will engage with our internal and external customers to tailor and customize resources in order to achieve outstanding results. The FOCUS is on SERVICE - deliverables based on the needs of the customer. Service is the Difference CopperPoint Loss Control is committed to providing outstanding, value-added services to all of our customers. We view every interaction as an opportunity to build lasting relationships with the businesses we protect. Our customer-focused loss control consultants are committed to collaborating with agency partners to deliver exceptional loss control services that provide peace of mind. Acting as consultants, not inspectors, our customer-focused loss control experts provide a variety of programs and training solutions specific to your business, such as: DuPont safety and health online learning system Safety Video resources on-line Accident investigation and analysis Ergonomic evaluations Loss Control Service Plans Management Stewardship Report Safety Program development/evaluations Safety communication and education materials Supervisor training (OSHA 10-hr Construction, OSHA 10-hr General Industry, Cost Containment RTW Safety Workshops General Liability consultation life safety, slip/trip/fall prevention Fleet Safety program development/training Valid as of 05/31/2017 Information listed here is subject to change. MC-000 Pg. 7

8 Retaining Your Business The renewal process begins 120 days before the end of the insured s policy term. At 90 days, underwriting assistants or small business operations service reps request renewal applications. If we haven t heard anything back within 30 days, a follow-up request is made. Forty days before the renewal date, the underwriting assistant or small business service rep forwards the renewal submission to the agency s assigned underwriter, who is given five days to approve or decline the submission and return it to the assistant underwriter or service rep. Proposals are released by underwriters 30 days prior to the renewal date. If we don t hear back within 15 days, it will be resent. If a bind order has not been received within 5 days of the renewal date, the underwriting assistant or service rep will renew the policy automatically. If you have questions, please contact your dedicated underwriter assistant. Valid as of 05/31/2017 Information listed here is subject to change. MC-000 Pg. 8

9 CopperPoint: Audit Information CopperPoint uses mail, phone, virtual and field audit methods based on complexity of the operations to complete the final audit. When the time for your policy audit approaches, a letter is sent notifying the policyholder from CopperPoint or one of its third-party contractors JMI INC, Afirm (formerly US-Reports Inc.) and Property & Casualty Surveys of the Southwest Inc. (PCS). All official letter notifications will bear a CopperPoint logo. As in any situation in which records for a given period are finalized, certain and specific documents are needed. Among the records that may be needed by the auditor are: Journals and/or Ledgers Tax reports including bonuses, commissions, holiday pay, sick pay, overtime, vacation and all pretax amounts (State and federal quarterly tax reports (DES, 941 & A1)) Contracts of subcontractors used along with their certificate of workers compensation coverage if applicable. If no insurance, the client should list and detail the work performed and amount paid. Cash d b b k d h kb k The auditor will need a short description on each of the policy s covered entities; names of officers/owners and titles; number of employees, names and job duties with class codes and locations. Following the audit, the insured receives the Audit Summary, which reflects audited exposures and calculations. An Estimated Audit Summary is used when audit information has not been received from the policyholder and estimated wages are used to calculate the results. When audit calculations are complete, we add Total Billed Premium and Total Premium Variance to the Audit Summary. Total Billed Premium reflects the amounts billed during the policy period. This amount may not always reflect the total premiums received. The Total Premium Variance equals the amount on the insured s next scheduled invoice. Because of timing, later payments to the policy may be reviewed in the CopperPoint Agent Portal for validation. To help resolve final audits disputes, complete in detail the Policyholder Audit Dispute Form available on our website. To avoid interruption of coverage, premium payments for the current policy period must be kept current while the Audit Department works to resolve the dispute on the prior policy period. To contact our Premium Audit division, call Valid as of 05/31/2017 Information listed here is subject to change. MC-000 Pg. 9

10 Commercial Business Lines Valid as of 05/31/2017 Information listed here is subject to change. MC-000 Pg. 10

11 CopperPoint: Financial Strength & Security CopperPoint Insurance Companies is a leading provider of workers compensation insurance. Founded in 1925, we cover more than 12,000 businesses and their employees. CopperPoint is proactive in building a culture of safety, providing affordable workers compensation coverage to businesses. We deliver Peace of Mind. Based in Phoenix, CopperPoint Insurance Companies include CopperPoint Mutual Insurance Company and its subsidiaries: CopperPoint American Insurance Company, CopperPoint Casualty Insurance Company, CopperPoint General Insurance Company, CopperPoint Indemnity Insurance Company, CopperPoint National Insurance Company, CopperPoint Premier Insurance Company, CopperPoint Western Insurance Company, MountainPoint Insurance Company and Mountain West Agency Services. CopperPoint also offers workers compensation insurance coverage in Western states such as Arizona, Colorado and Nevada. CopperPoint and its subsidiaries are organized to offer coverage at rates closely matched to the specific risk profiles of Arizona s diverse employers. We are committed to: Keeping the workplace and workers safe Providing available and affordable workers compensation coverage for businesses, and Maintaining a strong and stable financial position Policyholders enjoy best-in-class service and all policies have the strong financial backing of CopperPoint. The business community recognizes CopperPoint as a leading workplace safety advocate. The company partners with industry and business organizations statewide to nurture a culture of workplace safety. Insured employers use CopperPoint training workplace safety messages. From online resources materials and educational programs to spread workplace safety messages. From online resources to yearly Safety Works Expo events, CopperPoint provides the educational tools that help employers keep their workers safe on the job. CopperPoint is regulated by the Arizona Department of Insurance (ADOI). The company files quarterly financial statements with the ADOI and the department performs periodic financial examinations of CopperPoint to ensure compliance with insurance laws and regulations. CopperPoint s financial statements are audited annually by an independent accounting firm. Additionally, its reserve adequacy (money set aside to pay claims and future claim-related benefits) is reviewed and approved by an independent actuarial firm. For more than 90 years CopperPoint has demonstrated financial strength and stability from profitable operations, solid investment performance and strong capitalization. Valid as of 05/31/2017 Information listed here is subject to change. MC-000 Pg. 11

12 CopperPoint: Our Commitment to You CopperPoint is committed to providing workers compensation insurance expertise along with great customer service. Financially strong and service oriented, CopperPoint delivers Peace of Mind. Visit copperpoint.com for many of our services, including payroll and injury reporting, a Preferred Connection Network directory, as well as free safety videos and materials. Put CopperPoint to work for you. Contact Center: or CopperPoint Home Office: 3030 N 3rd Street Phoenix AZ Customers can contact CopperPoint through the phone numbers listed above. Office & Business Hours: CopperPoint customer service representatives are available to assist policyholders 8 a.m. 5 p.m., Monday Friday. If you have a question outside business hours, ask@copperpoint.com. copperpoint.com A.M. Best rates CopperPoint Mutual A- Excellent. Valid as of 05/31/2017 Information listed here is subject to change. MC-000 Pg. 12

13 Investing in Our Communities Giving back is an integral part of CopperPoint Insurance Companies and its workforce. CopperPoint believes corporate responsibility requires active engagement in the communities we serve through sponsorship, economic development and employee involvement. CopperPoint's focused philanthropy is an investment in Arizona and its future. In 2016: Our employees pledged more than $100,000 in our CopperPoint Cares Campaign with United Way CopperPoint matches the pledges pushing the total to more than $200,000 Our nearly 330 employees provided more than 5,800 volunteer hours to Arizona nonprofits More than 800 backpacks with school supplies were donated through our Pack to School program We have the largest site-based Big Brothers Big Sisters program in Maricopa County Our volunteers called the Big Macs have prepared more than 110 monthly dinners at the Roanoke Ronald McDonald House since 2007 We have more than 80 employees serving on boards and committees for nonprofits, school and civic groups Valid as of 05/31/2017 Information listed here is subject to change. MC-000 Pg. 13

14 Valid as of 05/31/2017 Information listed here is subject to change. MC-000 Pg. 14