Bank Response to Prebid Queries for for PC& DVD Ref no. RFP No IDBI/Pcell/RFP18 19/034 dated 3rd Jan 2019

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1 1 ii. The delivery of Desktop PCs & DVD Writers at new branches / offices will be done after obtaining prior goahead For new branches once we got intimation for delivery from dealing group once desktop delivered then we 11 permission from dealing group. Bank will not be request bank to check the received Desktop condition is in 4.1 Delivery Sub Point ii responsible for any loss / damage to the equipment if good condition or any transit damage. We have one week delivered at new branches / offices without obtaining permission from dealing group. to report the transit damage to insurance company for claiming the damage stock Delivery Sub Point Vi 4.1 Delivery Sub Point Viii Annexure 3 Power of Attorney In case an order is placed for multiple locations under single purchase order, the bidder should have the We can do the changes if desktop not yet dispatched. Once flexibility to meet changes in delivery locations if required desktop is delivered then we can not do the changes and by the Bank. The bidder should process delivery of Transit Insurance is covered only once. Once desktop is equipment at each location under the PO as an individual delivered then asset ownership is transferred to Bank PO specific to that particular location. Delivery to changed then we would be requring ownership transfer letter, locations should be carried out without any hassle and at Way Bill and Transit Insurance cost from Bank side. no extra cost. In case of Dead on Arrival (DOA) case, bidder should provide the replacement within 1 (one) week from the date of delivery of equipment. POWER OF ATTORNEY Any DOA cases need to report within 1 week of delivery of the desktop. Request bank for add a options of Board Resolution from Board of Directors 5 Specification HDD 500 GB or higher SATA HDD 7200 RPM upgradeable up to 2TB The induststry standard today is 1TB and therefore we suggest 1TB 5400/7200 RPM. Secondly with such large storage the back up will take up significantly longer times with data that may not be of significant value to the bank. Hence to keep the upper limit as 1 TB it will make both technical and commercial sense. Besides that the cost of 1 TB is comparable to 500 GB. This ensures that the suggestion is in line with a) Industry Standard b) Faster Backups for the IT department c) Commercial Impact Specification Ports Specification Power Supply Specification Operating System 11 Clause 3(9) 1 serial,1 parallel, 8 USB (4 USB 3.0, 4 USB 2.0 )or higher with at least 2 in front, VGA, HDMI, Universal audio jack for headphone/ Microphone 230 watts ACPI compliant or higher SMPS, should be capable to support fully configured PC Microsoft windows bit professional, with recovery CD & along with latest Windows Server CALS license self declaration that there are (a) no vigilance and / or court cases pending against it (b) no inquiry or investigation pending against it from any statutory regulatory and / or investigation agency 1 serial,1 parallel, 6 USB ( 2 USB 3.0, 4 USB 2.0 ) or higher with at least 2 in front, VGA, HDMI, Universal audio jack for headphone/ Microphone We would like to request bank to modify 180 watts and above Recovery CD is no more available from Microsoft end. We can offer either Recovery PenDrive or Cloud Recovery Customer may note that like every business house, HP also has litigation that have arisen in the normal course of business. Hence, HP will not be able to declare that there is no court case against it. HP can confirm that there is no vigilance case pending against it. Please confirm.

2 10 Customer may note that HP will not be able to give any representation about any litigation that may arise in the That the Bidder is not involved in any major litigation, future (potetial or threatended). HP can only give 44 Clause 34.2 potential, threatened and existing, that may have an declaration about existing litigation and accordingly HP impact of affecting or compromising the performance and can confirm as "That the Bidder is not involved in any delivery of Services /Systems under the Contract. major existing litigation that may have an impact of affecting or compromising the performance and delivery of Services /Systems under the Contract." Clause 4.1 i. Delivery of Desktop PCs & DVD Writers will be at IDBI Bank locations Pan India within 4 weeks from the date of placement of order or prior go ahead provided by the dealing group (Only for new branches / offices). For the branches / offices which are falling under Road Permit, 2 (Two) additional weeks will be given. ii. Bank will not be responsible for any loss / damage to the equipment if delivered at new branches / offices without obtaining permission from dealing group. 1) We request to modify delivery period as 6 weeks for all other locations and 8 weeks for North East & J&K. 2) Delivery Timeline should start from the date of receiving of image from the customer and confirmation of location/go ahead for shipment from customer. Pls confirm Clause 4.1(viii) 12 Clause 4.2 In case of Dead on Arrival (DOA) case, bidder should provide the replacement within 1 (one) week from the date of delivery of equipment. i. Installation of equipment should be completed within 10 (ten) days from the date of delivery of equipment. Following activities need to be carried out during installation (checklist will be shared with the successful bidder): We request to modify DOA replacement time to atleast 2 weeks from the date of information of DOA. We request that customer to share correct image with the vendor.any delay in delivery/installation timelines due to rectification of image by the customer, shall not be included in delayed period to calculate penalty/ld. Please confirm Clause 4.2(v) Asset Creation Process refer RFP 14 Clause 4.3(v) 15 Clause 4.3 (vii) In case of 3 (three) consecutive failure of any equipment during the warranty period, the bidder will have to replace the equipment with an equipment of higher configuration, unconditionally, at no extra cost within 15 (fifteen) days of the reporting of the issue (4th occasion) as per the SLA. The bidder should provide equivalent or higher desktop PC & DVD Writer as standby, in case of hardware failure (including chargeable calls). We request, Branch should cordinate with help desk in advance to create asset id same day of installation. Pls confirm. We request you to modify the clause as below "If during warranty period, any hardware fails for four or more occasions in a quarter, equivalent new part/ module in lieu of the faulty part or module shall be replaced by bidder at no extra cost to IDBI bank". Bidder will make effort to provide the standby wherever possible on best effort basis. Provision of Standby for Chargeable calls cannot be committed as any Chargeable call is out of scope of warranty, and is not factored in warranty cost. Such calls are also unforeseen, it will not be possible to plan standbys in such large number of locations.

3 17 The bidder has to depute 2 (two) resources (one resident engineer & one project manager / coordinator) at IDBI IT For project management, we are capable of managing 16 Clause 4.4 (ii) Center CBD Belapur at their own cost, to coordinate with operations with remotely located resource. Please Bank officials for proper delivery and installation of the confirm acceptance. equipment for each zone Clause 4.4 viii & ix) Power On Self Test (POST) will be conducted by Bidder at the site in presence of IDBI Bank officials and /or nominated person. Installation report (IR) and Final Acceptance report should be submitted after complete implementation of systems. IDBI bank will take over the system on successful completion of above acceptance test The bidder will be required to get the Acceptance Certificate in original duly signed & stamped by the IDBI bank representative for having supplied and installed the Desktop PCs & DVD Writers. Payments will be released on submission of duly signed installation/commissioning reports Installation test to be completed at the time of installation & IR deemed to be as acceptance test report. Please confirm Clause 5.1(i) We request you to modify this clause as mentioned below If the bidder fails to deliver any or all of the equipment "If the bidder fails to deliver any or all of the equipment within the time mentioned in the scope of work, purchaser within the time mentioned in the scope of work, purchaser shall levy as penalty a sum equivalent to 0.5% of the shall levy as penalty a sum equivalent to 0.5% of the value of purchase order for that particular location per value of delayed equipments for that particular location week subject to maximum of 5% per week subject to maximum of 5% of PO value" Clause 5.1(ii) We request you to modify this clause as mentioned below If the bidder fails to install any or all of the equipment "If the bidder fails to install any or all of the equipment within the time mentioned in the scope of work, purchaser within the time mentioned in the scope of work, purchaser shall levy as penalty a sum equivalent to 0.5% of the shall levy as penalty a sum equivalent to 0.5% of the value of purchase order for that particular location per value of equipment delayed for installation for that week subject to maximum of 5% particular location per week subject to maximum of 5% of PO value " Clause 5.1(iii) 17 Clause 5.2 (ii) In case of undue delay beyond a period of 15 days unless otherwise waived by the Purchaser, Purchaser in its discretion reserves the right to cancel the order unconditionally and may consider termination of the Contract. Bank reserves the right to levy Rs.500 (Rupees Five Hundred) per person per day at onsite locations in case of absenteeism exceeding 3 (three) days in a month. HP requests the customer to serve a prior notice of 30 days to cure the defect, and then terminate the order if the defect remains uncured. We request to cap total penalty during contract period under clause 5.2 (ii) at 5% of contract value.

4 23 EMD may be forfeited in the event of withdrawal of bid HP requests for signing a contract, upon its downselection, with mutual negotiated terms and conditions during the period of bid validity or if successful bidder fails 23 Clause 7.2 to sign the contract in accordance with the terms & and if the parties are unable to conclude the terms conditions and other requirements specified in RFP or any accordingly, the EMD is requested not to be forfeited. act of bidder not in line with contract obligations Clause 8.6 The incidental expenses of execution of the Contract as well as the conditions stipulated in the contract shall be Remedies for breach/violation of contractual terms will be strictly adhered to and any breach / violation thereof shall as per the mutually agreed terms and conditions of the entail termination of the Contract without prejudice to contract signed between the parties. Customer to kindly the other right of IDBI Bank including but not limited to confirm the right to levy / impose and recover penalties as specified in this RFP or Contract. 25 Indemnity 31 &73 75 Clause 6 & Annex 10 Deed of Indemnity HP requests that the indemnity obligations be restricted only to IPR related claims arising out of the use of the HP Products being quoted under this opportunity. Indemnity for any 3 PO product quoted under this opportunity will be as per the terms of the 3PO manufacturer or developer Clause Purchaser's right to inspect, test and where necessary, reject the goods after the goods arrival at the destination shall in no way be limited or waived by reason of the goods having previously been inspected, tested, and passed by Purchaser or its representative prior to the Kindly provide the details of Inspection which will be goods shipment from the place of origin. conducted by Bank, for this tender Nothing stated herein above shall in any way release location where Inspection will be conducted or discharge the Bidder from any warranty or other inspection will be done pre delivery or post delivery obligations / liabilities under and in accordance with this % sample of laptops to be inspected Contract. type of tests to be conducted during the inspection 8.3. IDBI Bank reserves the right to evolve a procedure of quality checking to ensure that the Services are according to the prescribed specifications and standards Purchaser s has the right to inspect and test the goods at Bidder plant at any time during the contract period. No Change in RFP Term Details, if any, required will be provided to the succesful bidders Clause 13.1(v) Incidental services : v. Any other related services as the Purchaser may require and deem fit Clause 18 DEFICIENCY IN THE BIDDER S PERFORMANCE HP requests that all incidental services be discussed, agreed and documented between the parties. HP understands that either forfeiture of SD or termination of contract will happen only on account of an uncured material breach despite after customer issuing a prior notice of 30 days to HP to cure the breach. Customer to kindly confirm.

5 29 In case of any upward or downward changes on rates of Clause 21 Taxes taxes/govt levies, the impact will be passed onto the Prices are exclusive of applicable GST. customer. Please confirm. 30 The bidder shall abide to the Information Security Policy (ISP) and Cyber Security Policy (CSP) of the Bank (as amended from time to time), which will be shared by the HP reserves the right to peruse the ISP and CSP, when Clause 31.8 Bank with the L1 Bidder on need to know basis. The L1 shared upon down selection, and then seek appropriate Will be discussed with successful bidders only. Bidder shall ensure that the clarifications as necessary. equipment/application/software supplied under the RFP shall be complacent with the ISP and CSP at all times Clause 39 TERMINATION HP requests for termination to take place only in the event of an uncured material breach of the contract by HP despite the customer serving a prior notice of 30 days to HP for curing the breach, and not otherwise. Further HP requests for the deletion of the termination for convenience clause Clause 49.9 Appropriate insurance to cover the System(s) for the transit period till the time of its delivery, installation / testing and acceptance by the Purchaser at the respective site is to be taken by the Bidder. HP is self insured and will provide Transit Insurance for materials till delivery at sites. Any issues noted during installation will be resolved by vendor through DOA (Deficient On Arrival) process. Okay. No Change in RFP Term Non Refundable fee of Rs.10,000/ + 18% GST (Rs.1,800/ ) (Rupees Ten Thousand only Pay Order / Demand Draft, drawn in favour of IDBI BANK LIMITED, payable at Mumbai to be submitted along with the Bid. Is it exemption for MSME /NSIC registered bidder? As per Government of India guidelines Rs.3,00,000/ (Rupees Three Lac only). (EMD can be deposited by means of a Demand Draft / Pay Order, drawn Is it exemption for MSME /NSIC registered bidder? in favour of IDBI BANK LIMITED, payable at Mumbai to be submitted along with the Bid.) Total Desktop Qty 1200 for a year for the FY Are you going to place the order in phase wise or in a and FY Single order? The Bidder should have annual average turnover of Rs Crores towards direct sales in the computer hardware in each of the last 3 financial year i.e , and Requesting you to reduce annual turnover 50 Cr to 40 annual average turnover The bidder should have supplied & installed at least 1000 Desktop PCs in one PSUs / BFSI or 600 Desktop PCs in two PSUs / BFSI each (excluding Educational Institutions / Universities) in any of the last three financial years. The Requesting you to change " 500 desktop in Any Sector " installation should have been completed within 1 year of (Excluding Educational Institutions / Universities) the date of purchase order and in any case, the delivery & installation should have been completed on or before date of issue of this RFP As per Government of India guidelines. Orders will be placed in staggering manner.

6 38 Requesting you to change ISO 9001:2008 to " ISO ISO Certificate (Bidder and OEM) 9001:2015" 39 iii. The bidder has to depute one engineer at new branch Which branches? List of new branch location list. The No Change in RFP Term. List of new branches will be 13 iii on the day of inauguration to coordinate with the Bank charges will be added in commercial shared with successful bidder. officials for last minute exigencies 40 The bidder has to tag on the body of each asset with an requesting you to remove as this is a KRA of internal FM iv Asset ID (ITPCS*****) as generated through a centralized engineer who are IDBI's existing Fm solution provider asset management system VII vii. Bidders will provide Desktop PCs & DVD Writers at the required desks for POC for minimum 3 weeks. The demo Desktop PCs & DVD Writer has to be provided in the week Location? following the last date of submission of bids. POC will be carried over a period of 3 weeks Desktop PCs for POC shall be installed either at CBD Belapur branch or at CPU/RPU/CCU/ITD etc locations in MUmbai Keyboard 104 Keys keyboard (USB/PS2) 43 Mouse Two button Optical scroll Mouse(USB/PS2) watts ACPI compliant or higher SMPS, should be 13 capable to support fully configured PC Microsoft windows bit professional, with recovery CD & along with latest Windows Server CALS license Requesting you to Remove " PS2" as it is old technology Requesting you to Remove " PS2" as it is old technology not getting Windows Server Cal licenses are supposed to be procure seprately i i. The bidder will offer onsite comprehensive warranty for the hardware and software against defects arising out of Kindly cclarify comprehennnnnnnsive warranty for faulty design, materials and workmanship for a period of 1 Software (one) year from the Date of Acceptance of the entire system (hardware and software) 47 Page no (Annexure 13) 3. Processor AMD Ryzen G processor (3.6 GHZ, 6 MB cache, 4 core) or higher Since Ryzen G is 8 thread processor and is much higher in performance when compare with Core i thread processor, hence we request change it to Ryzen G which is a 4 thread processor which is comparable with Core i We request to amend clause as AMD Ryzen G Processor (3.5 GHZ, 6 MB Cache, 4 core ) or higher Date: 25 January 2019 Place: Mumbai