Insular Life s Automated Underwriting (AU) Life s. System
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1 Insular Life s Automated Underwriting (AU) Life s System
2 Presentation Outline Brief Overview About Insular Life Business Challenges and Solutions Milestones Towards Modernization and Automation The Automated Underwriting (AU) System Project Next Steps/Future Projects Q & A
3 About Insular Life
4 We Are INSULAR LIFE Established in 1910, now celebrating 106 years of unbroken service to the Filipino people Only remaining mutual Life Insurance Company in the Philippines Largest Filipino-owned Life Insurance Company Total Assets at PhP 133 Billion* (consistently in the Top 3) 58 field offices nationwide Top 2 life insurer in terms of Net Worth (PhP 43.9 Billion* in 2016) *2016 Audited FS
5 Nationwide Presence
6 Product Mix (Premium Contribution) 9,000,000,000 8,000,000,000 7,000,000,000 6,000,000,000 5,000,000,000 4,000,000,000 3,000,000,000 2,000,000,000 1,000,000, Ordinary Variable Group Accident & Health Migrant Workers
7 Rising above challenging times!
8 Rising above challenging times!
9 The New Business Digital Journey
10 Recognizing the Business Challenges, Solutions and Objectives!
11 Challenges Perception that Insular Life is a traditional and very conservative company Growing the agency force Growing/increasing business targets Dispersed geographical location of offices
12 Our solution Modernize, Automate and Digitize!
13 Objectives Position Insular as a modern, up-to-date, advanced, dynamic company capable of taking the lead in relevant technology backed-in processes Attract younger and more tech savvy agency force Improve efficiency at a reduced cost
14 The AUS Project
15 Project Timeline
16 Project Timeline Jan 2015 : Start Date Mar 2015 : Actual specs writing and system preparation: March 2015 Mar-June 2015: Writing and testing of Underwriting rules in Rulebook Designer June- Aug 2015 : Testing of the AU system for all product lines, underwriting outcome and generated application documents
17 Implementation
18 Implementation Phase 1: Proposal to e-application generation Pilot Launch date : September 2015 Formal Launch date: October 2015 Phase 2: E-signature and online submission Launch date: February 2016
19 Implementation Phase 3: Auto-data capture to Ingenium Launch date: November 2016 Phase 4: Attachment of relevant documents on e-submission Auto-enrollment to Customer Portal Digital Contract Launch date: June 2017
20 AUS: A Demo
21 Recognition/Awards
22 Voted: 2016 Most Innovative Company Asian CEO Awards
23 Reader s Digest Philippines Awarded: 2017 Most Trusted Brand
24 Insurance Asia Awards 2017 Awarded: Domestic Life Insurer of the Year Digital Insurance Initiative of the Year
25 Implementation Success Factors
26 Thanks to Top management sponsorship/project oversight Cross-functional team Readily available documents & references for rules, formulas, forms, and technical requirements to complete the business requirements & technical environment
27 Thanks to Readiness of in-house applications to integrate with 3 rd -party underwriting engine; allowed early simulation of integration without waiting for completion of IL rule book & other system modifications Design of ALLFINANZ Interview Server (service-oriented architecture)
28 Thanks to Underwriter-friendly Rules Designer Adaptability of technical team to embrace a different technical operating environment (use of open source JBoss, coming from WAS & IIS) Strong Support from MRAS and MR Buy-in process of the agency force
29 What s Next?
30 Exciting future e-payment for New Business Offline AUS More products e.g. e-commerce market Business Analytics
31
32 Q & A
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