RULES " TUSCANY RESORT OCCHINI " These Regulations it refers to the existing regulations and good sense of each and everyone.

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1 RULES " TUSCANY RESORT OCCHINI " These Regulations it refers to the existing regulations and good sense of each and everyone. The Management and Staff of the TUSCANY RESORT OCCHINI thanks you for your interest and gives you a warm welcome, also wishing to let you know the rules of the House. Therefore, please carefully read the rules and standards of conduct that every guest must take in consideration not to disturb or harm others and the environment. The structure is more than anything else in the interest of many guests who have decided stay here We ask that you respect it and treat it as you would take care for your own home. In the interest of good relations we ask you to observe not only the rules dictate by law but also those simply dictated by common sense and mutual respect. Your cooperation will be essential to spend a pleasant stay, for Our facility and staff who work here and the external environment in which it is inserted. Failure of one or more points of this Regulation and the rules contained in it It can lead to the termination of the contract with the relevant legal and economic consequences. The direction of TUSCANY RESORT OCCHINI reserves the right to modify this Regulation for reasons of expediency and operation of services by posting the changes to the reception and published on the website of TUSCANY RESORT OCCHINI. OUR PERSONAL IS AT YOUR FULL DISPOSAL FOR EVERY GUEST TO MAKE YOUR STAY MORE' PLEASANT AS POSSIBLE RULES TUSCANY RESORT OCCHINI Updated in July 2016

2 1 ) GENERAL INFORMATION : a) The Rules of the accommodation "TUSCANY RESORT OCCHINI" Castiglion Fibocchi (AR) is established to guarantee everyone a uniform, orderly and peaceful use. It is contractual between " TUSCANY RESORT OCCHINI " and the guest and, therefore, the request to stay here and the acceptance of this request by " TUSCANY RESORT OCCHINI" implies full acceptance of these Rules. b) All guests are required to comply with the Internal Regulations of the Receptive Structure, reported in the booklet artwork exposed in the apartments c) Failure to comply with the Rules and the additional provisions of the Direction may result in the removal of the offender from the structure and the related reporting did to all the national and international tourism organizations, unless otherwise noted also the Public Authority in the event that non-compliance may eventually lead one to suppose the commission of an offense d) Guests must also be respected all the indications given in the specific places signs in the ownership and / or relevance of the TUSCANY RESORT OCCHINI e) The parents (or his legal guardian) are jointly responsible for the acts committed by minor children in the TUSCANY RESORT OCCHINI and are required to supervise them and to make sure that they maintain a polite and respectful behavior towards others, under their direct responsibility and, in particular, as regards the obligation of compared to the silence, the proper use of bathrooms, which cannot be regarded as places of game or meeting, and the facilities made available by the structure to its guests, it is forbidden any activity that may disturb other guests. They must be respected, in general, all the rules of this contract Regulation f) The estate conducted both by legal age, as minors, is considered by contract relevant and, therefore, any infringement of the provisions of this Regulation, to the common rules of civil coexistence and good performance of TUSCANY RESORT OCCHINI It will result, according to the judgment being appealed contractually delegated to Direction, the immediate termination of the contract made for the Guest and removal from TUSCANY RESORT OCCHINI within 6 hours of contesting the facts. In this case the Direction of TUSCANY RESORT OCCHINI is entitled to retain any amounts already paid and to demand the remaining sums, even by way of damages, unless the right to claim additional damages ascertained g) The Directorate, as expected of the laws of the Italian Republic, has the right to expelled without warning anyone who does not respect the rules by creating damage or disturbance h) The staff of the Guard and Security commissioned by the Directorate is obliged to enforce the Regulation against anyone. Each customer in the very act of accepting hospitality in TUSCANY RESORT OCCHINI also accepts contractually submit to the Authority for these personnel, who are nevertheless obliged to turn away the respect of

3 the Italian Republic laws and the principles commonly accepted by Our culture of courtesy and good manners i) The management reserves the right to modify at any time these Regulations, which It will be displayed at the entrance and published on the website of TUSCANY RESORT OCCHINI 2 ) PERSONAL DATA : a) Pursuant to art. 13 of Decree Law n. 196, all the personal information of our Customers They will be processed by a computer system or manually in order to perform tax obligations (draft bills, record data etc.) and provide the requested services. b) Upon arrival clients will be asked an identification document for the purpose communication of attendance at relevant police. c) filling out the form and/or compilation of data for the Newsletter will allow us to keep updating our database and be able to inform about our promotions in real time 3) RESERVATION: a) For information you can contact the reception of the TUSCANY RESORT OCCHINI telephone, or through e-booking systems, b) Bookings can be made by sending a written request to the staff@tuscanyresortocchini.it or using electronic reservation systems c) In the booking request shall state the number and type of apartments required, name, surname, arrival date, departure date, telephone / fax number, to communications. Please also indicate the estimated time of arrival. d) To confirm a reservation, unless otherwise indicated, it is required as a guarantee of reservation, the payment of a deposit equal to 30% of the entire stay, or credit card that will be verified by TUSCANY RESORT OCCHINI with pre-authorize the entire stay. The deposit shall include the references of reservation (name, address, period, no person, no and type apartment, type of treatment) e) The booking is also valid with payment (previously agreed), provided that in it is specified the period, and the address and telephone number of Sender, the arrangements and accommodation.

4 f) For the payment of the deposit or balance payment method is agreed between other methods depending of periods of stay (bank transfer, credit cards payment). g) The period of stay is considered within the limits of the agreed dates. Please, therefore specify respectively the arrival and departure dates h) Only after receiving the inquiry with any deposit or the data of a Valid credit card, will be notified of the confirmation of reservation i) The rates are per night (for single or couple) regardless of the input. j) The arrangement agreed at the time of the reservation remains valid for the entire period of stay: a.self-service / Overnight Only: it includes only the use of the apartment, breakfast and any others meals will be charged extra. b. BED & BREAKFAST / apartment with breakfast: The overnight stay includes the apartment and breakfast: meals made will be charged extra c. HALF BOARD / half board: it includes the apartment, breakfast and a meal. meals not included will therefore be charged extra. d. FULL BOARD / complete board: it includes the apartment, the first breakfast and midday meals and evening. k) Meals not made will still be counted. In case of the direction trips you will be provide packed lunches on request (within the time) by the customer l ) The price of accommodation includes the initial cleaning and any meals provided from the arrangement (breakfast, lunch, dinner and more) m ) The price does NOT include the stay, any extra cleaning, drinks from the bar, offers in the restaurant, rentals and use of equipment unless explicitly indicated in the reservation, damage to persons or property and anything not specifically mentioned offer n ) CHILDREN 0-3 YEARS : TUSCANY RESORT OCCHINI, if expressly requested in reservations, PROVIDING THE LITTLE GUESTS COTS (surcharge ) And SEATS. 4) CHANGES TO RESERVATION ORCANCELLATION: a) In the event that the customer is unable to occupy the accommodation booked period to Due to difficulties with transportation, errors or other personal reasons, it is not normally expected partial refund for early departures or late arrival b) We kindly ask customers understand that the period booked will be charged entirely in the event of early departure.

5 c) Customers who leave early are required to pay for the apartment for the remaining days of the Reservation pursuant to art cc d) In case of misunderstanding when booking, the direction is obligated to provide at different arrangement wherever possible in apartments or equivalent structures or superior. e) For cancellations it will be charged the full deposit of 30% and/or, in the event that the conditions of Booking provide full payment with certain days in advance, You will be charged the full amount foreseen for your stay f) PENALTIES: Unless otherwise specified in the offer and in case of offers in rates and special conditions, in case of cancellation will apply the following penalties. i.notice of cancellation up to 5 days before 18:00 on the day of arrival: no penalty will be applied. ii. In case of cancellation 24 hours the day before the arrival date at 18:00 it will incur a 30% penalty of the entire reserved stay at least one night minimum. iii. In case of cancellation 24 hours within the day of arrival at 18:00 or in case of NO SHOW (no show) will apply a penalty corresponding to the entire price of the stay g) The exceptions to these rules and special offers such as special rates are not redeemable. 5) BALANCE OF STAY: a) The balance is due upon arrival, any guarantee given by Credit card does not relieve the customer from paying. The reserved authorization will remain valid and as guarantee for the duration of the stay and will be reversed on departure after verification of the apartment, the regularity of their residence and of the extra balance and main conditions of the Regulation, with any charge for damages, Extra documented and challenged and/or early departure. b) PRE AUTHORIZATION, ON CREDIT CARD CHARGE: For the conditions for thawing of pre authorization, please contact your bank, TUSCANY RESORT OCCHINI is not responsible for any delays of the sum thawing by the relevant banks. The customer making the request will be granted described received regular operation. c) PROFORMA and VERIFICATION: before the account balance is the vision can take some account and to verify charges. Any errors or omissions should be reported prior to the issuance of the bill.

6 d) BILL: If you require an invoice, please report it promptly (At least 1 day before departure) by providing the header and any other data information. Otherwise we will issue a simple receipt and will not be possible subsequent cancellation. e) BALANCE OF THE APARTMENT: The apartment's balance must be paid to upon arrival. It is possible to pay in cash for a maximum amount of 2, EUR (except for changes to laws related to cash payment) or even with paper credit. Attention, Traveller's checks and personal checks or bank are not accepted f) BALANCE AT THE DEPARTURE: In case of payment for agreement at the start and still the balance owed (consumed or benefited during the stay) must be paid by the day before the check out or certain days in advance than the day of arrival depending on the periods and the booking conditions and apartments g) FRIGOBAR and CONSUMPTION EXTRA: At the time of the balance must be notified the possible use of mini bar and other extras not yet detected by the staff TUSCANY OCCHINI RESORT h) MEALS NOT CONSUMED: WE DO NOT DISCOUNT ON MEALS NOT CONSUMED IN REQUEST OF FULL BOARD OR HALF BOARD i) DRINKS and MEALS: We note that the drinks, unless otherwise indicated in the confirmation, are not included in the price of the board and will be charged on customer's account j ) GUEST NOT DECLARED : Any persons staying in the same apartment, but not declared at the time of booking or on arrival will be charged a 40% higher rate on the daily price with Faculty from the management and ownership of denouncing the authorities to the State Police. all the unauthorized persons found inside the TUSCANY RESORT OCCHINI, k ) DEBIT KEY LOSS : The loss or breakage of door key and/or Remote control Gate Key will will be charged with a minimum amount of EUR l ) ANY CHARGE : Guests meet and are called to pay damages from them caused or caused by people or animals under their responsibility. IN CASE OF LINEN MISSING, WE WILL BE FORCED TO charge for the missing items.

7 Swimming POOL: a) The pool use is allowed during the hours ( 09:00 20:00)only for guests of the TUSCANY RESORT OCCHINI. Hygienic sanitary reasons and to ensure that customers of structure the necessary privacy and tranquility is strictly ban the pool outside the times mentioned above b) For hygienic reasons it is mandatory to use the shower before entering the pool. It 'also mandatory to tie long hair. c) Children / teenagers under 12 years of age can stay in the swimming area only with their parents or with those who exercising parental authority d) In the pool area it is prohibited boards and/or ball games, screaming, shouting and use of high pitch voice e) For hygienic reasons, the use of sunbeds is allowed only with the coverage of the same with suitable bath sheets towels. The bath towels can be picked up at the reception desk (up to while stocks last for a rental cost), they are assigned for the duration of the stay and must be returned to reception on departure day. Towels cannot be used for purposes other the use of the poolside loungers and cannot be taken outside of the structure. In the case of bath towels supplied to the structure were to clients running out, in order to use of sun beds clients are requested to use their own towels. f) The pool area could be booked for events with exclusive use. Customers of TUSCANY RESORT OCCHINI. They are required to check at the reception availability the pool