TERMS & CONDI TIONS V

Transcription

1 TERMS & CONDI TIONS V

2 ENJOY THE MOMENT, LIVE NOW, BE HAPPY AND SMILE At The Student Hotel we meet so many different people from around the world and we, as The Student Hotel, try our best to be happy all the time. We would appreciate it if you also spend a moment to focus on the now, enjoy the moment and be happy. Hopefully this will not only lead to a happier student (hotel) but a more peaceful and smiley world. Enjoy your time at The Student Hotel! DEFINITIONS In this document the following terms shall have the meaning as described below: 1. The Student Hotel All hotel locations of The Student Hotel.* * a specification of all entities of The Student Hotel can be found at the bottom of this Terms & Conditions 2. Contracting Party The person or legal entity that has concluded a contract for the performance of services as referred to below. The Contracting Party shall also be understood as the party that is legally and financially liable for its guests as referred to below. 3. Guest The person to whom we provide the services as referred to below. References in these Terms and Conditions to the Guest will also be interpreted to refer to the person who accompanies the Guest. Unless explicitly stated otherwise, references in these Terms and Conditions to the Guest shall also be read as both the Guest and the Contracting Party. 4. Hotel Agreement The confirmation including the Booking Details that a Guest receives once making a booking together with this Terms & Conditions serves as the Hotel Agreement between the Guest and The Student Hotel. 5. Booking Details The booking Details specify the details for the performance of services such as the start date and the end date of the hotel booking, the room type, room rate including taxes (excluding city-tax) and the personal details of the Guest, 6. Guarantor

3 The Guarantor is the party who guarantees the payment of the hotel accommodation fee and/or any outstanding charges. A Guarantor can be a parent or guardian or another person or entity. In case of a Semester Booking it is obliged to include the personal details of the Guarantor in the Booking Details. 7. Services The Services that The Student Hotel provides, including but not limited to offering meals, reception services, cleaning services, the use of common areas, co-working spots and the use of a gym. 8. Additional Services Services The Student Hotel performs that can be booked additionally by Guests. 9. Optional Booking An option right for making a reservation. a. For Semester Bookings an Optional Booking is valid for a period of 48 hours unless another period has been confirmed by The Student Hotel in writing. b. For Group Bookings, Optional Bookings will be agreed with the sales department of The Student Hotel. 10. Semester Booking A hotel booking only available for students that are registered at a school or university recognized by the Dutch Ministry of Education, Culture and Science. For Semester Bookings it is mandatory to register as a resident of the city where the hotel is located. Semester Bookings have a fixed start and end date. 11. Stay Awhile Booking A hotel booking that applies to Guests who stay more than fourteen (14) nights in The Student Hotel. 12. Group Booking A hotel booking that applies to a reservation of ten (10) of more rooms. 13. TSHLife web page The main landing page for Guests with a Semester Booking that can be used to login on their account, pay invoices, order additional services, report maintenance and find (additional) information. 13. Double Occupancy

4 Two Guests paying for and using the same room. 14. Minimum Age The Minimum Age for a Guest to make a reservation is 16 years. Guests younger than the age of 18 need permission of their parents or legal representatives to make a booking at The Student Hotel. PAYMENTS The Guest owes The Student Hotel all the amounts stated in The Hotel Agreement. The Student Hotel does not cover any commission costs incurred via online payments or other third party bookers (for example: travel agencies) for its Guests. Credit Card payments handled at the reception won t incur commission costs. The Student Hotel has the right to retain and, if appropriate, to pledge any goods that the Guest keeps in The Student Hotel as long as the Guest has not fulfilled all of its (payment) obligations to The Student Hotel. Failure to pay on time will subject the Guest to all related extrajudicial and pre-litigation costs, as well as all court costs. Any payment to The Student Hotel must be made in Euro. The Student Hotel only accepts payments by debit card, credit card or via ideal. The Student Hotel reserves the right to refuse payment by bank cheque, cash, giro acceptance form or other means of payment, or to attach conditions to their acceptance. PAYMENTS FOR SEMESTER BOOKINGS Payments shall be made by using the digital invoice in the TSH Life web page in accordance with the payment term(s) stated on the invoice and in a manner as indicated on the website. In case of a continued failure to pay (2 reminders by The Student Hotel), the Guest shall be in default. In that case, the Guest will be liable to pay the late-payment interest. Each invoice shall be paid before the 1st of the month. If payment is not (fully) received, or is received late, a late payment fine of 25,- will be charged and access to the room will be blocked automatically. For Semester Bookings a deposit equals one month rent should be paid.

5 In case the Guest is behind in payment for more than four (4) weeks and continues failure to pay after given written summons, The Student Hotel may dissolve the Hotel Agreement. In such case, the payment obligation for the agreed term will continue unabridged and will be subtracted from the deposit. THE OBLIGATIONS OF THE STUDENT HOTEL The Student Hotel will make the hotel accommodation available to the Guest according to the Hotel Agreement. The obligation for The Student Hotel does apply no longer; o in the event of Force Majeure as described below in the chapter Force Majeure. o if the Guest fails to pay the agreed security deposit or payment, or fails to do so on time. o if the Guest fails to meet the obligations as described in these Terms and Conditions and Houserules. CHECK-IN Unless agreed otherwise by , we will make the hotel accommodation available to the Guest at 3 p.m. on the check-in date. The check-out time for guests is 12 p.m. For Semester Bookings the check-out time is 11 a.m. In case of overbooking situations and/or Force Majeure The Student Hotel shall be entitled to offer the Guest and/or the Contracting Party other hotel accommodations of at least comparable quality to the accommodations to be offered pursuant to the Hotel Agreement. If the Guest objects this offer, the Guest or the Contracting Party will be entitled to terminate the Hotel Agreement with immediate effect. The Student Hotel shall in not be liable for any form of damages. The Student Hotel is not required to receive and/or keep custody of any of a Guest s property except in exchange for a fee. In that case The Student Hotel will exercise all due care in keeping the property. In such case the liability of The Student Hotel regarding loss of goods as defined below in the chapter Liability shall apply unabridged.

6 HOUSE RULES The Student Hotel has set house rules in order to preserve order, peace and quietness in our hotels. The House Rules are attached to these Terms and Conditions. The House Rules are also available at and a copy can be requested at the reception. Semester Students can download the House Rules via the TSH Life web page. Each Guest will take notice of The House Rules and will act accordingly. If the Guest or someone accompanying the Guest violates the House Rules or acts in such a way that the order, peace and quietness or normal operation of The Student Hotel could be jeopardized the Guests and anyone accompanying the Guest must leave the hotel upon request. The Student Hotel is at all times entitled to terminate any Hotel Agreement if public order has been disturbed or is in jeopardy of being disturbed. Termination will take place after consulting the local hotel management. In such case, the payment obligation for the Guest towards The Student Hotel for the agreed term will continue unabridged. The Student Hotel shall not be liable to pay any damages of any kind. The Student Hotel is at all times entitled, without any notice of termination being required, to terminate the Hotel Agreement with the Guest and/or Contracting Party and to deny the Guest access to our hotel accommodations. We do not permit pets on our premises (except dogs for visually impaired guests). MAXIMUM LENGTH OF STAY (SEMESTER BOOKINGS ONLY) The Student Hotel does not offer permanent accommodation. The Student Hotel offers a maximum stay of 12 months within a 24 month period. This means that if a booking is made for the first year of 10 months or 10+2 or 12 months then no rebooking is allowed for the consecutive year. For the 3rd year a new booking is allowed to be made. This is only applicable to the same property; bookings are allowed to be made for consecutive years in other properties operated by The Student Hotel. Any bookings that exceed 12 consecutive months will be terminated and the Guest needs to leave the hotel immediately. Payments that are made in advance will be returned. The deposit will not be repaid. In case the personal details of the Guest have (deliberately) been altered in order to exceed the maximum length of stay the payment obligation for the Guest towards The Student Hotel for the agreed term will continue unabridged.

7 RESERVATIONS An Optional Reservation for Semester Bookings can be made via the website of The Student Hotel. The option expires automatically after 48 hours when no deposit has been received by The Student Hotel in the meantime. A Semester Booking becomes final after The Student Hotel has received the full payment for the first month of rental and the deposit. From this moment the Guest and/or its Guarantor enters into a binding Hotel Agreement with The Student Hotel. The Student Hotel is entitled to cancel a hotel booking if a Guest has not registered by 11 p.m. on the first day of the period covered by the Reservation. This provision will not apply if the Guest has already paid, or guaranteed payment, for the period covered by the booking. This clause does not apply to Semester Bookings in case the Guest paid for the first month. DOUBLE OCCUPANCY (SEMESTER- AND STAY AWHILE BOOKINGS ONLY) For semester and short stay guests Double Occupancy will only be accepted upon request and is subject to availability and an agreed extra surcharge. When a room is used for double occupancy without consent of The Student Hotel this is considered to be a deliberate breach of the Hotel Agreement by the Guest. The Student Hotel has the right to terminate the Hotel Agreement without notice. In such case, the payment obligation for the Guest towards The Student Hotel for the agreed term will continue unabridged. When a room is used for double occupancy without consent of The Student Hotel, The Student Hotel can decide to: o Accept the double occupancy. In this case a new Hotel Agreement will be made. The Guests can continue the use of the room after paying the double occupancy surcharge for the months from the original Hotel Agreement that have already past. o Offer The Guest to continue the use of the room for single occupancy after The guest paid the surcharge for the months from the Hotel Agreement that have already past. When a Guest decides to cancel the Hotel Agreement because he/she does not agree with the surcharges for double occupancy, the payment obligation for the Guest for the agreed term will continue unabridged.

8 GROUP RESERVATIONS Reservations of ten (10) or more rooms qualify as Group Reservations. The terms and conditions that have been provided with the confirming the group reservation apply to that specific group reservation, notwithstanding the provisions of this chapter. A Group Reservation will become final after it is confirmed by both the Contracting Party and by The Student Hotel by . If the check-in and/or check-out date changes, the original reservation will lapse and a new reservation will be established which will be subject to availability. An Optional Reservation may be made in the case of Group Reservations. This option may only be provided in digital form. The Optional Reservation will lapse if the option holder does not inform The Student Hotel within the time period that is indicated. For Group Reservations the cancellation policy is applicable as stated in the confirmation that has been sent to the Contracting Party. The Contracting Party will ensure that The Student Hotel has the names and addresses of all Guests no later than two (2) weeks before the check-in date. The Contracting Party will pay 100% of the reservation value not later than fifteen (15) before the check-in date. If the Contracting Party delays or defaults in paying this amount, The Student Hotel will after sending one (1) reminder, consider this as a cancellation of the final reservation by the Contracting Party. In such case, the Contracting Party will be liable to pay The Student Hotel he full reservation value. CANCELLATION POLICY (SEMESTER BOOKINGS ONLY) The Hotel Agreement may be cancelled by the Guest during its term in accordance with the cancellation policy as set out in this chapter. A one (1) month prior notice of cancellation/ replacement booking is applicable. The Guest is allowed to find a replacement for the remaining period of the Hotel Agreement. The proposed cancellation and notice of replacement must be provided by to info@thestudenthotel.com. The Guest shall derive no rights from the proposal. If the Guest has found a replacement guest for the remaining period of the Hotel Agreement and the replacing guest has paid the deposit and signed a Hotel Agreement to confirm this, the Guest will pay a cancellation fee

9 of 350,-. It is mandatory that the replacement guest is approved by The Student Hotel. The replacing guest could be refused based on the references of a semester booking. The Student Hotel can only process a cancellation or takeover of a Hotel Agreement by the 1 st of the month following the acceptance of the cancellation or contract takeover. A cancellation or contract takeover can only take place three (3) months after the check in date of the semester booking. In case no replacement guest has been found at all or only for part of the remaining contract period, the cancellation costs will be 100% of the contracted and unpaid accommodation fee for the calendar month following the receipt of the cancellation and 70% of the contracted and unpaid accommodation fee for (the part of) the remaining period plus 350, - cancellation fee. TERMINATING THE HOTEL AGREEMENT BY THE STUDENT HOTEL The Student Hotel has the right to terminate its services towards the Guest in case of violation of the Terms & Conditions and/ or the House Rules. In such case, the payment obligation for The Contracting Party and/ or guest towards The Student Hotel for the agreed term will continue unabridged for the remaining contract period. In addition, the Contracting Party and/ or the Guest will be financially liable towards The Student Hotel for any other costs or loss of revenue resulting from the violation of the Terms & Conditions and/ or the House Rules by The Contracting Party and/or the Guest. DEPOSIT & ROOM INVENTORY CHECK The Student Hotel may require the Guest to pay a deposit as a security for unpaid invoices or as compensation for damages caused by the Guest and/or any outstanding fines. The Student Hotel will hold the deposit for the period of stay of the Guest. The Guest and/ or the Contracting party cannot claim any interest on the held deposit. Within 48 hours after arrival the Guest is obliged to perform a room inventory and bike check. Any missing or damaged items must be indicated by the Guest to The Student Hotel. Prior to the check-out of the Guest, The Student Hotel will perform a room inventory check and a bike check. All reported damages and missing items that were not reported by the Guest with the room inventory check and the bike check at arrival of the Guest will be charged to the Guest.

10 The Student Hotel will return the deposit to the Guest and/or Contracting Party after check-out of the Guest. Any outstanding payments and charges will be deducted from the deposit. The deposit will be paid to account from which it was transferred to The Student Hotel. If this account is no longer active the Guest must request transfer to another account in writing prior to its check-out. Failing to inform The Student Hotel before check-out will delay the deposit return. The Student Hotel will transfer the deposit within 4-6 weeks after check-out of the Guest. If The Student Hotel has made the deposit payment and the money transfer was refused because the account or credit card it was paid to is closed, expired or blocked the deposit transfer will be delayed. Furthermore The Student Hotel will deduct an administrative charge of 25,- from the deposit for making a new transfer. In case the bank account or credit card to which the deposit payment was made is no longer assigned to The Guest or The Contracting Party and has already been issued to another person or entity and The Student Hotel has not been informed about this beforehand, The Student Hotel can only payout the deposit after the initial transfer has been returned by the new account or credit card holder. LIABILITY Guests are entirely responsible for the conduct and behavior of the people they bring into The Student Hotel and will be liable for any damages or costs of the person(s) accompanying the Guest. The Student Hotel expressly accepts no liability to the Contracting Party and/or Guest if the failure to perform the Hotel Agreement results from a circumstance that cannot be attributed to The Student Hotel, including but not limited to labor strikes, fires, business disruptions or governmental actions. The Student Hotel also accept no liability for any harm or loss caused by persons or property that a Guest has brought into the hotel or caused to be brought into the hotel. The Contracting Party and the Guest are liable for all claims that The Student Hotel has and/or come to have against them. The Student Hotel s liability will never exceed the value of the Hotel Agreement or payment for the harm or loss covered by the insurance company or the amount in compensation for the harm or loss another third party pays to The Student Hotel. The Student Hotel will send a statement of the current insurances in effect upon the Guests request.

11 If harm or loss occurs as a result of the culpable failure to perform on the part of a third party whose services we have engaged, such as a security or cleaning company, then the Guest s compensation will be limited to the compensation The Student Hotel receives from the relevant third party. The Student Hotel takes measures to ensure the security of the hotel accommodation. Should an incident (such as theft or vandalism) occur that is directly attributable to the failure of the security service, the Guest or Contracting Party will receive the payment that The Student Hotel has demanded from the security service on duty at the time of the specific incident. If property is removed, stolen or damaged, the Guest must prove that the loss or damage to the property occurred in the hotel accommodation as a result of the acts or omissions on the part of the third party whose services we have engaged. Except as set out in the clause above, The Student Hotel accept no liability for any harm or loss caused in respect of any persons and/or their property, including death, personal injury, property damage or theft. We are not liable to the Guest for a harm or loss that occurs as a result of or in connection with the performance of any agreement between Student Hotel and the Contracting Party and/or Guest if the Contracting Party and/or Guest is insured, or could have been insured, against the relevant harm or loss. With due observance of the foregoing, The Student Hotel will be liable for the harm or loss of goods that the Guest has placed in our custody in exchange for a fee. The damages will be limited to the current market value of the goods in question. The Student Hotel will not be liable for the contents of these goods. A wallet will be covered but the contents of that wallet will not be covered unless we were given a written statement of the contents at the time it was placed in our custody. We expressly exclude liability for any other form of harm or loss, including consequential harm or loss. We shall never accept any liability for any goods placed in our custody or left with us in any way regardless of how that arrangement was arrived at or who placed the goods in our custody or left the goods with us unless we have charged a fee for the arrangement. We will not accept liability of lost luggage, personal items, mail or delivered packages unless the guest can prove that these items were lost or stolen due to the Hotel or its staff s negligence.

12 LIABILITY OF THE GUEST AND/OR CONTRACTING PARTY The Guest or those accompanying the Guest are jointly liable for all harm or loss that has been and/or will be inflicted upon The Student Hotel and/or any third party as the direct or indirect consequence of misconduct, negligence and/or a wrongful act instigated by a Guest and those accompanying Guest. This liability also applies in respect of violations of the House Rules instigated by the Guest and those accompanying the Guest. This liability also applies in respect of harm or loss caused by any animals and/or any substance and/or any property held by or under the supervision of the Guest and those accompanying the Guest. The Student Hotel may file an official report with the local police if we observe misconduct, criminal acts or violations of the Terms and Condition and/ or House Rules. REGISTRATION OF SEMESTER BOOKINGS The Student Hotel does not charge city tax to Guests with a Semester Booking because registration as a resident of the city where the hotel is located is mandatory with this type of hotel booking. The Guest has to be able to provide The Student Hotel with a copy of his/her registration with the city within 3 weeks after check-in. If the Guest cannot provide this proof of registration The Student Hotel will charge city tax over the full stay and if necessary deduct it from the deposit. Guests with a Semester Booking must be able to provide a copy of their registration with a university or school for a full time education on request. If the Guest cannot provide this proof of registration the Semester Booking may be cancelled by The Student Hotel immediately and without notice. In such case, the payment obligation for The Contracting Party and/ or the Guest for the agreed term will continue unabridged. Guests are not allowed to apply for housing benefit for their room at The Student Hotel. The Student Hotel shall therefore not cooperate in any request for assistance in a housing benefit application. The Guest is obliged to inform The Student Hotel of any period where their room will stay vacant for a period of 7 days or more. The Student Hotel will then carry out necessary actions to avoid the risk of legionella. COMPLAINTS A complaint filed with The Student Hotel regarding the performance of the Hotel Agreement must be made in writing by the Contracting Party and/or Guest and be submitted immediately after discovering the failure to

13 perform for which The Student Hotel might be liable. Complaints should be sent in writing to: If a complaint is deemed to be well-founded, The Student Hotel will, if and to the extent it is in our power to do so, attempt to eliminate the cause of the complaint as quickly as possible. FORCE MAJEURE The term force majeure will be understood as follows: staff illness, war, threat of war, civil unrest, labor strikes or sit-ins, water damage, acts of war, fire, flood, acts undertaken by the government or general outages of gas, electricity, water or internet. In the case of force majeure, we are entitled to either suspend performance of the Hotel Agreement or cancel the Hotel Agreement. In that case, we cannot be held liable to pay for any harm or loss incurred as a result. The foregoing provisions also apply if a force majeure situation arises in respect of persons/services and/ or institutions we use to perform the Hotel Agreement or any Additional Services. This also includes suspensive or resolute conditions fulfilled with respect to the aforementioned persons/services and/or institutions or improper performance on the part of the aforementioned persons/services and/or institutions. We shall not be required to prove the effect of the foregoing on our business operations. FOUND PROPERTY Every Guest is required to hand in any property they find to the reception desk. We shall obtain ownership of any items that are not claimed by the rightful owner within three months after they are handed over to us After check-out of a Guest, any personal belongings left in the room or any other area of the Hotel will not be kept and will considered as leftover items, unless by its appearance and/or value it is clear to anyone that it must be a lost item. The Guest shall bear the risk and expense of the shipping of any property lost by the Guest or his or her guest(s). We shall never be obliged to send such property. CHANGE OF ROOMS Any Guest residing at The Student Hotel may be obliged to be transferred to another room of the same room type for operational reasons. CHANGE OF POLICY

14 It is a condition of the Hotel Agreement that guests comply with these Terms and Conditions and House Rules. Whilst every effort has been made to provide guests with the most complete and accurate information available, The Student Hotel reserves the right to change, modify or revoke any policy or procedure contained within this Hotel Agreement with or without notice. Changes will be applicable within 24 hours after guests have been informed by . All information is correct at the time of this publication. The latest version is always available at reception and is published on the website ENERGY MONITORING The Guest agrees to monitor the energy consumption in the room by The Student Hotel. This includes, water and electricity consumption and time spent in the room. All monitoring is conducted through sensors so this doesn t infringe the privacy of the Guest. Not all rooms will be monitored. ENTERING ROOMS This Hotel Agreement and any additional agreement(s) relating to entities of The Student Hotel in The Netherlands shall be governed by the laws of the Netherlands. The competent court in Amsterdam, The Netherlands, shall have exclusive jurisdiction over all disputes that may arise in relation to this Hotel Agreement or its performance or in relation to any additional agreement concluded between The Student Hotel and the Contracting Party/Guest. Staff of The Student Hotel has the right to enter the room of the Guest for either maintenance, presumption of breaching the House Rules, security reasons and hygiene matters. This may be done without prior notice but notice will always be given where and when possible. * The Student Hotel entities: - The Student Hotel Amsterdam West - The Student Hotel Amsterdam City - The Student Hotel Rotterdam - The Student Hotel The Hague - The Student Hotel Groningen - The Student Hotel Eindhoven

15 HOUSE RULES V

16 Dear Guest, Welcome to The Student Hotel! We hope you enjoy your stay with us and also here in this beautiful city. We aim to provide a first class service to all guests at The Student Hotel so you can relax and focus on your studies or simply enjoy your stay. If you have any questions about life in the residence please do not hesitate to contact any of our staff we are pleased to help you. If you have a problem with or a question about any of the facilities of The Student Hotel please inform us as soon as possible so we can resolve the issue as fast as possible. We are all here to study or work hard and also to have a good time. Our policy is simple; respect the building and everyone in it. We are not here to control you and spoil the fun but we do expect that you respect our building, the staff and other guests. In order to avoid any misunderstanding on what respect implies, please find below our house rules. For people who continue to disrespect our building and other guests, we will take the measures pointed out below. RECEPTION AVAILABILTY The Hotel Reception is available 24/7. We will help you to answer all your questions but please take into account that other matters might have priority. PARTIES AND NOISE We understand that everyone likes to party. But in order to minimize complaints from other guests and neighbors we ask you to respect the following: Sunday to Thursday There should be no noise (parties, music) in the residential areas, the garden and/or right outside the hotel after 23.00hrs Friday & Saturday There should be no noise (parties, music) in the residential areas, the garden and/or right outside the hotel after 01.00hrs Guests are required to clean up any garbage which they or their accompanying guests leave behind. If this is not cleaned, The Student Hotel will charge the cleaning costs to anyone identified as participant in a party. Please be reminded that security cameras monitor activities throughout the building and outside areas. If we receive too many complaints from guests or neighbors, the following 3 strike procedure will apply. 1 st Complaint We will issue the offending guest(s) with their 1st Strike 2 nd Complaint We will issue the offending guest (s) with their 2nd and final Strike 3 rd Complaint We will terminate the hotel contract of offending guest(s) with The Student Hotel We will have exceptions to these rules only for student parties which are officially approved by the Management of The Student Hotel. House Rules V

17 EMERGENCY EXITS It is not allowed to store any personal items or belongings near or in the stairways or corridors of The Student Hotels. Emergency routes, corridors and exits must remain clear at all times. Use of emergency exit doors is strictly prohibited in non-emergency situations. Anyone that blocks the stairways, emergency routes, corridors and/ or exit points or uses an emergency exit door in a non-emergency situation will immediately receive an official warning and will also receive a financial charge of 150,-. SMOKING Smoking in The Student Hotel is prohibited. If any member of The Student Hotel team caught you smoking in the building or finds evidence of smoking including the use of e-sigarettes, there will be an immediate charge of 150,-. Smoking is only prohibited within 5 meters of the main entrance door(s) of The Student Hotel. If people continue to smoke in non-designated areas or manipulate or obstruct the placed smoke detectors in any way, their contract with The Student Hotel will be terminated and they are obliged to leave The Student Hotel within 1 week. FIRE ALARM The Student Hotel takes no responsibility for the costs of fire alarms set off by illegal burning of candles, illegal smoking or the manipulation of smoke detectors by any person. Manipulating or obstructing a smoke detector will lead to a 150,- fine and immediate termination of the hotel contract. In such case, the payment obligation for the agreed term of your stay will continue unabridged. ILLEGAL SUBSTANCES, DRUGS & WEAPONS Bringing illegal substances, drugs and weapons into the hotel is strictly forbidden and will lead to immediate eviction. In such case, the payment obligation for the agreed term of your stay will continue unabridged. The Student Hotel will notify the proper authorities. RESPECT TO OTHER GUESTS AND STAFF Please ensure that you respect all members of staff and your fellow residents. The Student Hotel is a safe and friendly environment where everybody should be treated with the same level of respect. The Student Hotel has a zero tolerance approach to bullying, intimidation or violence to any of its staff or guests. KEYS Please notify the reception immediately if you ve lost your electronic key. The Student Hotel can program a new key for you. The costs for programming a new key are 10,-. House Rules V

18 BIKES We provide one (1) bike for each Guest with a Semester or a Short Stay booking free of charge. Every Guest will be asked to sign for the rental of their bike and agree to the attached terms and conditions. A bike will not be given unless a bike form is signed by both the Guest and The Student Hotel. Hotel guests and guests with other bookings can rent a bike on request. After signature of the bike rental agreement and receipt of the bike and the keys the Guest will be considered to be the user of the bike until the bike and the key have been returned to The Student Hotel. The user should check the bike on damage within 2 days after receipt of the bike key. Any damage(s) should be reported via the bike check form that will be issued with the bike key. Hotel guests who rent a bike should report damage(s) at the reception on the same day when the bike key has been issued. Any defects that are not reported to The Student Hotel will be the responsibility of the user. The Student Hotel provides guests with a high quality bike to use for the length of their stay. It is not the intention that guests bring their own bike. Private bikes may not be parked inside The Student Hotel bike parking and may not be parked directly outside The Student Hotel location or on the outside parking place unless designated parking is available. All bikes parked within the area of The Student Hotel must be parked inside in their allocated parking space. Any bike (The Student Hotel bike or private bike) parked or left outside in the common garden area or outside of entrances or the streets surrounding The Student Hotel location will incur a fine of 25,-. If a bike is not in use and when at The Student Hotel location, all bikes should be stored in the basement, in the parking spot corresponding to the bike number. An exception is made for bikes which are not used for a period of maximum 15 minutes. If a bike is parked approximately 100 meters from The Student Hotel for over 15 minutes the user will get a fine of 25,- For bikes parked around The Student Hotel but not in the designated areas the user will get a fine of 25,-. If a user is fined for this more than 3 times, the rental bike will be terminated and the bike will be locked. The user of the bike is fully responsible for the bike. Any repairs, maintenance, theft or any loss of value, will be the responsibility of the user. In case of damage or a repair issue, the user should go to the preferred bike repair partner of The Student Hotel. Details of these partners can be found at the reception. The preferred bike repair partners will offer discounts to the guests of The Student Hotel. BIKE INSURANCE The Student Hotel provides bike insurance to their guests for the whole period of their stay. The price of the insurance and how to order the insurance can be found on the website of The Student Hotel. House Rules V

19 Bike insurance covers only the theft of the bike. Bike insurance does not cover damages, repairs, maintenance or any other costs of loss of value; Insurance for theft is not covered if the user ever has been fined for parking the bike not according to the House Rules or in case The Student Hotel can prove that the bike has ever been parked not according to the House Rules; Insurance for theft will only be covered if the student can show it still possesses the key to the lock and an official police report. After each theft, the insurance policy must be renewed and the premium of the insurance has to be paid again. GYM The gym is available for all guests of The Student Hotel. The gym is open 7 days a week. Opening hours can be found at the entrance of the gym. Use of the gym is at the risk of the guest. The Student Hotel does not accept responsibility for any injuries that occur while using the gym equipment. When using the gym equipment and materials ensure that everything is returned in the correct place and that nothing is taken out of the gym area. Do not misuse any of the equipment. Use of a towel in the gym is mandatory. Please try to keep the gym clean. If everyone does this the gym will be a pleasant place for all guests to work out. Please note that the gym is monitored by CCTV. LOBBY The lobby is open 7 days a week from 08.00hrs 00.00hrs ( hrs on Saturday). The lobby is available for all guests of The Student Hotel and their accompanying guests. When you invite guests please also take responsibility for the actions and behavior of your guests. The lobby should be a space for all our guests to enjoy. Please keep it clean and use furniture and equipment with respect. GAMES AREA The game area is available for all guests of The Student Hotel. The game area is open Sunday to Thursday from 9:00 to 23:00 and Friday to Saturday from 09:00 to 24:00. When using all games equipment, ensure that all equipment is returned in the correct place and nothing is taken out of the area. We expect you to respect our games areas and common spaces. Keep these spaces clean and inform us of any damages. This area is monitored by CCTV. ROOM It is forbidden to apply nails, screws, etc. in walls, floors and ceilings of your room. It s also not allowed to (re)move the fixed furniture in the room. The following items are prohibited within The Student Hotel: candles, incense sticks, additional furnishings, deep fat fryers and woks, oil burners, or any other equipment that is likely to offset the fire alarm. House Rules V

20 For semester bookings room cleaning is not included in the booking. The semester guest is responsible cleaning his/her room and to keep it clean. A semester guest can book an additional room cleaning service. In the Netherlands the TAP water contains a high percentage of calcic. In case we observe that a guest does not meet the normal hygiene level and does, after two (2) warnings of the staff, not improve this, the room cleaning service can be made compulsory. The cost for the additional room cleaning will be for the guest. In the building permit of The Student Hotel it is stated the municipality does not allow displaying flags, posters or any other decoration in the windows. Any decorations in the windows has to be removed immediately. KITCHEN The common kitchen for semester students will be cleaned every week. Please check the cleaning notice in your kitchen for the cleaning schedule. 1. What does The Student Hotel cleans? All exterior surfaces of tables, cupboards and appliances, as well as the floors. To ensure that surfaces and floors are cleaned by The Student Hotel, please make sure that there are no foods, plates, glasses or rubbish on them. Once every 4 weeks, The Student Hotel will deep clean your kitchen. This means that clean in- and outside of all appliances as well as the regular items, providing they are free from all food and dishes etc. 2. What do you clean? You and the other students using your kitchen are obliged to keep the kitchen tidy and maintain a standard level of hygiene. The Student Hotel ask you to organize this within the group of students and users of the kitchen within the initial weeks of your stay so cleaning and hygiene will be part of your daily and weekly routine: Arrangements for who will dispose the garbage on what days Who will do dishes and cleaning on what days etc.? It is important that kitchens are cleared of dishes, garbage and other rubbish on the day the kitchen is cleaned by The Student Hotel staff. If not, cleaning cannot be done. If your kitchen is not tidy enough to clean, The Student Hotel will not clean your kitchen that week. If the kitchen is in the same state the week after, The Student Hotel will proceed to clean, but will charge your group of rooms 35,- per hour. GARBAGE Put your rubbish into the bin in your shared kitchen, your room or common areas. Please always put a plastic bag in your bins to prevent them from getting dirty and smelly. You can collect full garbage bags in the wheeled container in your shared kitchen or dispose of them at the garbage place directly. Some locations have locked containers. You can open the containers with your room key. House Rules V

21 You can set up a schedule with the other guests who share the kitchen to take out the garbage. If garbage containers are full or broken, please inform the reception immediately and dispose your garbage when the containers are available again. The garbage area is protected with security cameras. Please do not leave any garbage outside the garbage containers. If garbage bags are found outside the containers, the offender(s) will incur a charge of 25,-. MAIL & PACKAGES Mail and packages that are delivered at the reception will be sorted and distributed during the night after delivery. Please always indicate your room number in your address when you register somewhere or when you order something. Mail or packages that have no room number in the address will be delayed in delivery or may end up in the box for unsorted mail. Mail and packages that do not fit in your mail box will be held at the reception. If there is mail or a package for you we will put a package note in your mail box. Please bring this package note with you if you want to collect the package. The Student Hotel does not accept responsibility for mail or packages that are damaged or that got lost. Please make sure that you de-register at City hall from The Student Hotel s address and change your address with all companies, agencies and your university after your check-out. The Student Hotel will keep all mail for guests that have left for 3 weeks after receipt of the mail. After 3 weeks the mail will be returned to the sender. PETS Pets are not allowed in The Student Hotel. Cleaning cost as well as cost for removal of scents arising from holding pets will be charged to the guests or visitor that is keeping the pet. RESPONSIBILITY The Student Hotel is not responsible for damage to or theft of personal property. This includes any property in the kitchens, stored luggage and delivered packages. The Student Hotel does not accept any form of vandalism or theft of its property. Anybody who is vandalizing the property of The Student Hotel will be charged with an initial fine of 100,- and labor and replacement costs. If the vandalism results in loss of turnover for The Student Hotel the perpetrator will also be charged for this loss of turnover. Depending on the severity of the vandalism, it will be left to the discretion of the Hotel Manager on how to proceed. Any accidental damage caused may be handled without any charge if guests are upfront and honest about what happened. CHECK OUT PROCEDURE Approximately four (4) weeks before the Hotel Agreement ends The Student Hotel will perform a room check in the room of semester students. The purpose of the room check is to see if The Student Hotel needs to carry out repairs and if the cost for the repairs will be paid by The Student Hotel or by you. The room check will be scheduled by The Student House Rules V

22 Hotel and you will be informed of the planned time slot for your room check. You do not have to be present during your room check. You can obtain a copy of the room check form at the reception the day after your room check. In this case you have 7 days to confirm the room check. After these 7 days notice The Student Hotel will deduct any outstanding charges from you deposit. If you use a bike from The Student Hotel a bike check will be performed at the moment of your check-out. Please calculate 30 minutes for The Student Hotel to perform the check. As part of the check-out procedure you need to provide The Student Hotel with a proof of de-registering at City hall from The Student Hotel s address. Please leave your room in the same state as you have found it, if your room is clearly not cleaned or dirty when you check-out, we will deduct a minimum of 50,- from your deposit for extra cleaning costs. Please make sure you clean your section of the fridge/freezer in the kitchen and remove all items before you leave, not only for us, but for the hygiene of the other guests. If this is not completed a 50,- charge will be deducted from your deposit. Inflicting damage to the room inventory (decoration) and/or theft of property from The Student Hotel shall be charged to the person responsible. The Student Hotel will refund your deposit, minus outstanding amounts to the account it was transferred from to The Student Hotel. The refund will be transferred within three (3) weeks after your check-out. Please note that the balance of the possible e-wallet will not be refunded. A refund will only take place when the room check out form has been completed and if the bike is returned to The Student Hotel. The above mentioned procedure applies in case of a contract take over. MAXIMUM LENGTH OF STAY POLICY The Student Hotel does not offer permanent accommodation. At The student Hotel you can stay a maximum of 12 months within a 24 month period. This means that if a booking is made for the first year of 10 months then no rebooking is allowed for the consecutive year. For the 3rd year a new booking is allowed to be made. This is for the same property only. Bookings are allowed to be made for consecutive years in other properties operated by The Student Hotel. Any bookings found to be made by the same person, even if details are different than the first booking, for the 2nd consecutive year will be terminated and the deposit will be lost and not repaid. CCTV For your safety and the safety of the other guests of The Student Hotel CCTV footage in the residential areas are recorded and filed. In case of serious incidents on our property The Student Hotel will provide the CCTV images to the proper authorities. House Rules V

23 TECHNICAL ISSUES Please always report technical issues. Guests with a semester booking are requested to report technical issues via the TSHLife portal. Guests with a hotel or short stay booking can report technical issues at the reception. We will process technical malfunctions as soon as possible during office hours on week-days. Urgent issues will be dealt with as a priority and will be handled urgently. Our technical staff is able to enter your room. You do not have to be present for repairs to be carried out. INTERNET USE The Student Hotel offers its guests free Wi-Fi. We strictly prohibit our guests from using the Wi-Fi network for illegal activities and the use and installation of private networks or private routers. The quality of our Wi-Fi network can be negatively influenced by these private networks and routers and we want all our guests to benefit from our Wi-Fi network. Any use of the Wi-Fi network for illegal activities and use of private networks or routers can lead to fines and cancellation of the contract as stated in the Terms and Conditions. NOTIFICATIONS The Student Hotel is authorized to refuse you access to the hotel when violating the House Rules as mentioned above. For more information about The Student Hotel or any of our services, take a look at our website, your personal Portal and/ or our Guest Directory which you have received with our pre arrival . House Rules V