TOM PARKER LTD QUALITY STANDARD SURVEY RESPONSE DOCUMENT

Transcription

1 TOM PARKER LTD QUALITY STANDARD SURVEY RESPONSE DOCUMENT For over 40 years, Tom Parker Ltd has been the experts choice for pneumatic and hydraulic products in the UK. As a result we receive many quality surveys from our customers, typically called vendor assessments or supplier quality surveys. These are either intended to allow our customers to prove that they are carrying out quality development with their customers or used to evaluate us as a supplier. This document is intended to help respond to this type of survey. More critical surveys to assess finer details, when required, will be coordinated by the appropriate managers detailed within this document. CORE SKILLS AND SERVICES Our team of sales and technical advisers are dedicated to providing you with comprehensive product knowledge, application advice and full after sales support. All have been trained by our main suppliers and can advise you on the most suitable fluid power connection solution to meet your needs. To provide you with the highest quality product ranges and a great level of service, we are committed to the application of quality systems to achieve your complete satisfaction as our customer. We operate a Quality Management System, which is independently assessed by the BSI and accredited to BS ISO 9001:2015. BUSINESS MANAGEMENT SYSTEM We are pleased to record that we have implemented a business management system, in line with the latest requirements of the ISO 9001 Series Quality Management System. Our revised Business Management policy states: We endeavour to meet and exceed customer and regulatory requirements in all aspects of our business, by measuring and continually improving our standards to achieve optimum risk identification and improvement, product quality, support services and overall customer satisfaction. Business improvement is fundamental for everyone, from our suppliers to our distribution network and most importantly, Tom Parker Ltd employees. The business management systems (BMS) policy statement has been established in line with our company s vision, mission, values and business strategy.

2 COMPANY DETAILS Company Name: Tom Parker Ltd Head Office / Administration Centre: Marsh Lane Mill Marsh Lane Preston PR1 8RT Telephone Number: Fax Number: Company Registration Number: (England) VAT Number: GB Size of Company: 60,000 sq.ft Type of Company: Limited Date Established: 1972 Work Force: 73

3 KEY CONTACTS Managing Director: Tom Parker Financial Director: Tim Parker Sales Director: Richard Parker Accounts Manager: Heather Kendall Business Development Manager: John Pomeroy Internal Sales Manager: Ian Howarth I.T. Manager: Phil Brown Purchasing Manager: Mark Nicholls Quality & Production Manager: Sales Manager: Andrew Christian Sebastian Cole General Office Supervisor: Julie Rydeheard NB. Our format is typically:

4 ORGANISATION CHART BUSINESS DEVELOPMENT IT BUSINESS DEVELOPMENT INTERNAL SALES INTERNAL SALES KEY ACCOUNT UK SALES AREA SALES S SALES DIRECTOR MARKETING & DESIGN PURCHASE MANAGING DIRECTOR PURCHASE QUALITY & PRODUCTION QUALITY & PRODUCTION DEPUTY FINANCIAL DIRECTOR ACCOUNTS GENERAL OFFICE SUPERVISOR WORKSHOP SUPERVISOR STORES SUPERVISOR ACCOUNTS QUALITY ENGINEER WORKSHOP GOODS IN & DESPATCH

5 REGULATORY & MATERIALS INFORMATION As a supplier of goods used in a wide range of markets (including the Aerospace, Automotive, Medical and Food Industries), we regularly receive enquiries concerning information and legislation on products. It is Tom Parker Ltd s policy, wherever possible, to ensure that our customers needs are satisfied, concerning information and adherence to any current legislation of the goods that we sell, whether we fall under compliance regulations or not. Our Quality Assurance Department works as an inspection team, to ensure that we receive the correct goods and obtain the necessary suppliers materials information and technical data according to our customers requirements. If you have queries concerning RoHS, REACH, WEEE (or any other laws regarding your purchases), please don t hesitate to contact our Quality Assurance Department, who will endeavour to resolve your concerns. QUALITY DEPARTMENT This consists of four team members: Quality and Production Manager Quality and Production Deputy Quality Representative Quality Apprentice (who is also a trained auditor) The Department exhibits a wealth of experience that covers both Manufacturing Engineering and Design within the fluid power industry, that was initially BSI approved over 30 years ago. All the Manufacturing, Design, Regulatory Tasks and any customer interfacing activities are addressed by the Quality and Production Manager and his Deputy. The main auditing tasks are conducted by our Quality Representative (and Lead Assessor) along with the Quality Trainee, who is also a fully trained auditor. The entire team are responsible for the updating and maintenance of the BSI evaluated Tom Parker Ltd, Business Management System (BMS). This fully documented BMS is the subject of a strong internal audit schedule that BSI recently certified to comply with the stringent requirements of ISO 9001:2015. With the acquisition of ISO 9001:2015 Certification, the directors of Tom Parker Ltd are totally committed to ensure that the Business Management System aligns with the new ISO Requirements, to give our customers the best possible service, throughout our Business Development Team, the Technical Sales Team and the TPL Area Sales Representatives.

6 TOM PARKER LTD. GENERAL INFORMATION HEALTH AND SAFETY Tom Parker Ltd has a formal Health and Safety Policy under the control of their Production and Quality Manager. Procedures are in place to conduct a risk assessment that identifies hazards and quantifies any concerns. ENVIRONMENTAL Tom Parker Ltd conducts its operations in an environmentally responsible manner, which is protective of the communities in which we operate. Our environmental policy assures compliance with applicable environmental laws and regulations. EQUALITY POLICY Tom Parker Ltd s equality policy is to ensure fairness and not to discriminate on grounds of gender, race, age, religion or belief, disability or sexual orientation. We oppose all forms of illegal and unfair discrimination. Recruitment, training and promotion will be based upon aptitude and ability. All employees will be encouraged to develop to their full potential to maximise the efficiency of the organisation. Efforts are made to ensure that the workforce reflects the background of the local population. The full Tom Parker Ltd Equality Policy is available to view on request. SLAVERY POLICY Tom Parker Ltd are committed to conducting business ethically and to ensuring there is no slavery or human trafficking in our business or supply chain. We expect our suppliers to meet the same high standards. WORKSHOP Our fully equipped workshops are designed for our engineers to assemble, test and certify pneumatic (up to 500 psi) and hydraulic hose (up to 30,000 psi), including the fast replacement of hose assemblies. Our ordering and delivery options are easy and flexible, so they can be tailored to suit your individual requirements. We also have a fully stocked trade counter, where knowledgeable staff will help you to find an immediate connection solution.

7 QUALITY DEPARTMENT - FREQUENTLY ASKED QUESTIONS Do you have other trade accreditations? We are also pleased to be members of the BFPDA Is there a Quality Management System in place? Yes - BSI Approved, ISO 9001:2015 Certificate No. FM Is there an appointed representative for quality and / or environmental issues? Yes - The Production and Quality Manager Are management reviews of the Quality and Environment Systems carried out? Yes - Under the control of the above nominee Are subcontract sources used? No - All processes are completed inhouse. Any non-stock items are procured from known sources Have there been any breaches of environmental legislation? No Is there a corrective and preventative action system in place? Yes - As part of the ISO 9001 documentation Is there a system in place to respond to customer complaints? Yes - Customer complaints are examined and analysed by Senior Management Have you had any serious accidents or incidents in the last three years? No Do you operate from any other locations? Yes - Basingstoke branch Please give details of any factory shutdowns Only over the Christmas and New Year break How are goods delivered? By national courier or locally by our vans Do you have a system in place for calibrating your test and inspection equipment? Procedures cover this topic with our in house calibration carried out at pre-determined intervals, our externally calibrated equipment is inspected on an annual basis.

8 EMPLOYERS LIABILITY INSURANCE CERTIFICATE CERTIFICATE OF EMPLOYERS LIABILITY INSURANCE (Where required by regulation 5 of the Employers Liability (Compulsory Insurance) Regulations 1998, as amended by the Employers Liability (Compulsory Insurance) (Amendment) Regulations 2008, (the Regulations), one or more copies of this certificate must be displayed at each place of business at which the policy holder employs persons covered by the policy. This requirement will be satisfied if the certificate is made available in electronic form and each relevant employee has reasonable access to it in that form) Policy Ref. APL50523COM-18 1 Name of Policyholder Tom Parker Ltd 2 Date of commencement of Insurance Policy 04/07/2018 Date of expiry of Insurance Policy 03/07/2019 We hereby certify that subject to paragraph 2: 1 The policy to which this certificate relates satisfies the requirements of the relevant law applicable in Great Britain, Northern Ireland, the Isle of Man, the Island of Guernsey, the Island of Jersey or the Island of Alderney, or to off-shore installations in territorial waters around Great Britain and its Continental Shelf; and 2 The minimum amount of cover provided by this policy is no less than 5 million. Signed on behalf of Ageas Insurance Limited being the underwriters as defined in the Policy (Authorised Insurers) Paul Dilley - Chief Executive Officer Geo Underwriting Services Limited The information below is not required by the Regulations: In paragraph 1 - Name of policyholder, policyholder means Insured as defined in the Policy. Arista Arista is a trading name of Geo Underwriting Services Limited. Registered in England No Registered Address: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. FCA Register Number Geo Underwriting Services Limited is a coverholder for certain leading Insurers. Ageas Insurance Limited Registered office address: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire SO53 3YA Registered in England and Wales No Ageas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority

9 BSI REGISTRATION CERTIFICATE

10 BSI MEMBERSHIP CERTIFICATE

11 APPROVED SUPPLIER CERTIFICATE

12 EMPLOYERS LIABILITY CERTIFICATE