BT s strategy for sustainable growth. Phil Hay Head of Life Insurance, BT Financial Group

Transcription

1 BT s strategy for sustainable growth Phil Hay Head of Life Insurance, BT Financial Group

2 Industry in turmoil? mental health FSI budget capital restraints lapses morbidity mortality claims profit churn commissions resource constraints skills shortage group life premiums interest rates reinsurer market volatility regulation costs customer growth legal involvement mental health budget capital restraints lapses regulation FOFA profit churn commissions resource constraints skills shortage group life premiums interest rates reinsurer market volatility regulation costs customer growth legal involvement mental health FSI budget capital restraints lapses turnaround times claims profit churn commissions resource constraints skills shortage group life premiums interest rates reinsurer market We volatility need regulation to costs customer growth legal involvement mental health FSI budget capital restraints lapses morbidity mortality claims profit churn commissions remain focused resource constraints skills shortage group life premiums interest rates reinsurer market volatility regulation costs customer growth legal involvement on mental delivering health budget capital stronger super morbidity mortality claims profit churn commissions resource constraints skills shortage group life premiums interest rates innovation and reinsurer market volatility regulation costs customer growth legal involvement mental health FSI budget capital restraints lapses morbidity mortality claims service profit churn to commissions you resource constraints skills shortage group life premiums interest rates reinsurer time and cost to provide advice regulation costs customer growth legal involvement mental health FSI budget capital restraints lapses morbidity mortality claims profit churn commissions resource new revenue sources group life premiums interest rates reinsurer market volatility finding ways to grow your business customer growth legal involvement mental health budget capital restraints lapses morbidity mortality claims 2

3 Why we are different Service excellence Unstoppable innovation Sustainable growth

4 Our journey and achievements Birth of Westpac Life Launch of BTPP 1980 s 2011 Life on Asgard and Rollovers BT Life on Wrap 2012 More cover to more people 2014 New Business Insurance offer In 2014, our total inflows will reach $1 billion. Advised sales greater than any other life company.

5 Service excellence It s about having the right people, technology and flexibility to work with you and support you, to make life easier.

6 Our service promise to you expertise accessible people holistic flexible

7 Our service promise to you - accessible Local underwriting and admin team Understand you and your business Dedicated end to end accountability Personalised introduction accessible Local Life Insurance Distribution team Work with you to grow your business Dedicated risk support

8 Our service promise to you - flexible Working with you the way you want flexible Tailored service propositions across Underwriting, New Business and Claims Choice of lodgement including in-house tele-interview service Dedicated pre-assessment service Tailored weekly suspense reviews Tele-claims

9 Our service promise to you - holistic It s about the individual, not the claim! holistic Holistic claims managements, focusing on early intervention, rehabilitation and wellness. C-MAP A* rating #1 in Plan for Life Risk Insurance Benchmarking Report December 2013 for Overall Service Results

10 Our service promise to you - expertise Adviser education Professional Development Days Distribution support & training Quarterly master classes expertise Specialist in-house support Chief Medical Officer Chief Underwriter Forensic Accountant Insurance technical specialists

11 Our service promise to you - people people We are here to help people protect those that they love.

12 Disclaimer This presentation has been prepared by BT Financial Group Limited (ABN ) BT and is for general information only. Every effort has been made to ensure that it is accurate, however it is not intended to be a complete description of the matters described. The presentation has been prepared without taking into account any personal objectives, financial situation or needs. It does not contain and is not to be taken as containing any securities advice or securities recommendation. Furthermore, it is not intended that it be relied on by recipients for the purpose of making investment decisions and is not a replacement of the requirement for individual research or professional tax advice. BT does not give any warranty as to the accuracy, reliability or completeness of information which is contained in this presentation. Except insofar as liability under any statute cannot be excluded, BT and its directors, employees and consultants do not accept any liability for any error or omission in this presentation or for any resulting loss or damage suffered by the recipient or any other person. Unless otherwise noted, BT is the source of all charts; and all performance figures are calculated using exit to exit prices and assume reinvestment of income, take into account all fees and charges but exclude the entry fee. It is important to note that past performance is not a reliable indicator of future performance. This document was accompanied by an oral presentation, and is not a complete record of the discussion held. No part of this presentation should be used elsewhere without prior consent from the author. For more information, please call BT Customer Relations on :00am to 6:30pm (Sydney time)