A Message from the Chairman

Transcription

1 A Message from the Chairman Dave Lanspeary, AAM is the owner of Dave s Auto Repair in Youngtown. He can be reached at: or via at djls58@qwestoffice.net As I hope you are all aware, we begin the New Year with the announcement that your ASA national dues have increased. There is no increase in your state dues. As with any business, which includes yours and mine, operating expenses do change and we must make decisions in order to remain viable, profitable and to continue providing services to our customers. The same holds true for associations. Here in Arizona your state board, working with our executive director Luz Rubio, will do our best to help mitigate the effect this national dues increase will have on your membership. Although many services ASA national provides are well worth the investment, I think we can all agree the primary benefits of membership remain at the local and state level via chapter meetings, training events, our annual Sunrise Convention, and the value of networking with other members. The agenda for our next Sunrise Convention in July is coming along well. Our vendor and supplier support continues to remain strong and we will be offering a broader range of management and technical subjects that will be of interest to our members and their key personnel. The overwhelmingly positive responses we received from those who attended Maylan Newton's ESI seminar during Sunrise 2011 led us to bring him back again for Also, you will have received information on the ESI "Service Writers School Of America" program ASA will be bringing here in November this year. Attendance for this seminar is limited and we've received firm commitments from several members already. Thank you. If you've received the information and have questions, please contact Luz Rubio at the state office. A recent bill, HB2394, was introduced in the State Legislature that will negatively affect the way in which our collision members interact with consumers and insurers. We do not need this type of ill conceived, poorly written regulatory interference into our businesses. ASA-Arizona will stay on top of the way this bill moves forward and keep our membership informed. In Houston Texas, a bill has been moving through the legislative process there that again will have negative consequences for mechanical and collision shops in that community. You may ask what this has to do with Arizona? The answer of course is that our industry remains a target of "feel good" legislators as well as the growing number of consumer protection groups who continue to vilify the automotive service industry at every opportunity. This is where a strong effective association built and funded from the local to the national level can and should make the effort to stand up and be recognized. Getting back to the ASA national dues increase, I encourage each of you to take this in stride and continue to financially support your association through the coming year. If at the end of 2012 we have not lived up to your (and our) expectations in providing value that exceeds your investment, I'll hold no grudge toward anyone who chooses to cancel their membership. As always, my cell phone is on Feel free to call anytime, even if you have a grudge. Regards to all and thank you for your continued support of ASA-Arizona and ASA. The Automotive Service Association of Arizona PO Box 81517, Phoenix AZ Fax: info@asaaz.org February 2012

2 Welcome New Members Phoenix Chapter Kelly Clark Automotive Specialists, LLC 1201 E. Glendale Avenue Phoenix, AZ Denisse Bravo American Family Insurance 6595 N. Oracle, #117 Tucson, AZ Mohave Chapter The Front End Shop Joshua Avenue Parker, AZ Associate Members Charles Dortch, II Mark Fossati CrossCheck, Inc N. McDowell Blvd. Petaluma, CA ASA Arizona State Board Officers Dave Lanspeary, AAM Chairman Dave's Auto repair, Youngtown Joe Cross, Secretary Tucson Cylinder Head Service, Tucson jfcinaz@aol.com Dave Wittmayer, Treasurer Hansen Enterprises Fleet Repair, Camp Verde dwittmayer@hefrshop.com Board Members Dave Wittmayer Verde Valley President dwittmayer@hefrshop.com Jeff McCloud Yuma Chapter President jeffmccloud81@yahoo.com Mike Pfeiffer Prescott Chapter President certifiedtrans@gmail.com March 14 March 20 Upcoming Meetings Tucson Chapter Meeting. 6:30 8:30 Four Points Sheraton. Topic: Safety in Your Shop. Stay current on the safety fire regulations. RSVP to Julee Baxley at integrityautomotive@comcast.net Verde Valley Chapter Meeting. 7:00 p.m. For details and to RSVP contact Dave Witt - mayer Russel Smith Mohave County President staffer@ctaz.com Julee Baxley Tucson Chapter President integrityautomotive@comcast.net Danny Guido, AAM Chairman Phoenix Chapter President phxguido@yahoo.com Bob Schlanger State Educational Director rlsbcs@liveline.com March 22 March 27 March 29 Yuma Chapter Meeting. 6:30 Logan s. Topic: Employment-Related Practices. RSVP to Jeffrey McCloud at Skills USA Competition Phoenix Convention Center. Details, Paul Fogge Collision Repair Town Hall 6:30 8:30 p.m. Hilton Garden Inn Phoenix Airport. Cost $20 members, for dinner. RSVP to info@asaaz.org For details and more information, visit the ASA of Arizona website at Save The Date!!! Annual Convention Sunrise July 20, 21, 22, 2012 Prescott Resort & Conference Center Staff: Luz Rubio Executive Director luzrubio@asaaz.org ASA Newsletter The Roadrunner Is owned and published by the Automotive Service Association of Arizona, representing businesses in the automotive industry. This newsletter is published at least 4 times a year and is for information purposes only. The contents of the newsletter including editorials do not necessarily represent the views of the association. ASA advances professionalism and excellence in the automotive repair industry through education, representation and member services. ASA s national office is in Bedford, Texas. For additional information about ASA, including past news releases, go to or visit ASA s legislative Web site at 2

3 Meet the 2012 Tucson Chapter Board The Tucson Chapter has kicked off 2012 with lots of exciting activities for the chapter members. The topics and meetings for the year are being confirmed and will be announced soon. The Kart Night coordinated by Scott Fricks last year was such a great event, that it has already been scheduled for April 18. The group is excited to bring opportunities to network, learn and share to strengthen the ASA membership in Tucson. (LtoR Front) Eric Branson, Don Meeker, Julee Baxley, Jacqui Harry (back row LtoR) Bob Schlanger, Rick Burnette, Mike Gabrielson and Joe Cross. Meet the 2012 Yuma Chapter Board The ASA Chapter in Yuma also, had it s new elections recently and announced, Jeff McCloud as the new president, Gene Payne as the vice president and Dawn Negleman as the secretary/ treasurer. Chapter meetings will be coordinated for the year. If you are in the Yuma area and would like to attend a meeting, please contact Jeff. The listing of Chapter Presidents is on Page 2 of this newsletter. Workplace Poster Requirements for Small Businesses and Other Employers FREE posters are available on the following websites. Print and assemble: matrix.htm Are You Getting Your Discount On your Health Insurance? Members of ASA of AZ receive a discount on Individual Health Policies offered by Blue Cross and Blue Shield of Arizona, to find out more information, Call or Ext. 105 or 106 Insurance Legislation Held Over Due to Efforts of The Automotive Service Association of Arizona (ASA AZ) A proposed law that would have changed the way collision repair shops in Arizona do business has been held over to the next legislative session. HB2384, introduced by Representative Nancy McLain in the Arizona House of Representatives, would have had negative effects on body shops throughout the state. Without the representation of ASA of Arizona at the State Capitol, this bill would have likely passed with little or no opposition. The Collision division members of ASA of AZ met to discuss the impact of this legislation, and Luz Rubio, Executive Director quickly scheduled a meeting with the sponsor, Representative McLain to express our opposition and the opportunity to explain how our industry works. Our association was also included at the one stakeholder meeting that was held to discuss the bill. In its original form, the bill would have: Limited a shops ability to charge storage on a total loss if a tear down was also performed. Storage, in this situation, could only be billed to an insurer from the day the vehicle had been declared a total loss. Circumvented that part of Arizona insurance policies, when tear down and storage were necessary, that require insurers to fully indemnify the policy holder. Required that the insurer provide authorization to a collision repair shop before repairs could be started. Forced shops, in many situations, to absorb the costs associated with vehicle storage or bill it to the vehicle owner. Through the efforts of ASA AZ and working with The National Federation of Independent Businesses (NFIB), Representative McLain has agreed to put the bill on hold and has asked that stakeholder meetings are held during the off session. This is an indication that this bill will be introduced again next session. Protect Your Business, Take Part in the Process! It s time to regroup and bring our industry together to get input on the issues and challenges faced by collision repair shops today redefining where we go from here. Plan to attend the Town Hall Meeting on March 29. We have invited Denise Caspersen, Collision Division Manager of the ASA National office. Luz at info@asaaz.org to RSVP for this meeting. Thursday, March 29 Hilton Garden Inn Phoenix Airport 3422 E. Elwood, Phoenix, AZ : p.m. $20 for members, $40 for non members RSVP: info@asaaz.org 3

4 Horne Announces Alleged Non-Consumer Fraud-Related Contempt Action Against Tempe Transmission Shop Attorney General Tom Horne announced that he has asked for a court order requiring Tempe-based Transplant Plus and its principals to show cause why they should not be held in Contempt for multiple violations of their July 8, 2011 Consumer Fraud Consent Judgment with the State. Garo Enterprises, Inc. is a Tempe transmission shop run by Robert Brady, which conducts business under the name Transplant Transmissions. The company sells and installs remanufactured transmissions at 1750 E. Elliot Road, Tempe, Arizona. This is the third strike for Transplant Plus, Horne said, noting that this company has been sued twice by the State for consumer fraud violations, once in 2005 and again My office takes these kinds of allegations very seriously, and we will vigorously pursue this matter in court. The State alleges that Transplant Plus violated the Judgment against it by: Failing to register their trade name with the Arizona Secretary of State; Claiming that Transplant Transmissions could elect whether to perform repairs or refunds when the Judgment required full refunds for defective transmissions. Claiming the right to repossess customer s vehicles if the payment did not go through or was reversed; Claiming to have the sole discretion regarding whether to provide an exchange or refund, when the Judgment required full refunds for defective transmissions; Claiming that transmissions were nonreturnable after 30 days when the Judgment required full refunds for defective transmissions within 60 days; Claiming that all returns were subject to a 20% restocking fee when the Judgment required full refunds for defective transmissions; Claiming that there were no refunds only merchandise credit, when the Judgment required full refunds for defective transmissions; and Failing to respond to customer complaints filed against it with the Better Business Bureau; If found in contempt, Transplant Plus and its principals can each be ordered to pay civil penalties of up to $25,000 per violation. If you are an ALLDATA customer, ASA recommends you contact Joan Lambert at the association s headquarters, to verify you are receiving the ASA/ALLDATA subscription rate. As a member of ASA, the association has negotiated member pricing on many business solutions including ALLDATA. To take full advantage of your member benefits portfolio, contact: Joan at (800) , ext. 126 In response to the requests from 2011 Sunrise Training & Expo ASAAZ is offering Service Writers School of America 2 Weekends in 2012 (select one of your choice) Location in Phoenix TBA November 3 4 / November Its small class size (maximum 10 students) and personal attention are part of the reason this class is so highly rated. From beginner to expert your attendee will find many new techniques, processes and approaches to improve their sales rate, customer satisfaction, communication skills, and your bottom line! Included... 2 days of acclaimed Service Writer/Advisor training. 1 year of no cost phone support for all attendees. Notebooks for each attendee Bonus productivity pack of forms, spreadsheets, labor operations and other items talked about in class. CD (electronic version) of the above noted forms for student s usage after they leave. Personal attention during the weekend outside of class Personal attention to each attendee small class assures everyone of this. Presenter: Maylan Newton, is a more than 30-year veteran of the Automotive Industry. Here is what ASA of AZ members said after they attended Maylan s class at Sunrise 2011: I get something out of each Sunrise Training Expo that helps my shop improve. This year was no exception, Maylan did a great job with the management training. I urge all techs and shop owners to schedule the time off, now, to attend next year's event. Just two ideas from Maylan's classes paid for the whole weekend for my whole crew. Payment Options: $150 per month, per person, for 10 months (Jan October) $1,500 per person if paid in full by July 1 $1,695 per person if paid after July 1. Luz at the Automotive Service Association of Arizona (luzrubio@asaaz.org) to register and reserve your seat(s). Remember only 10 per session are available. ASA AZ Credit Card Program Charles DeFelice Let us compare your statement, Call today!! 4

5 Something Stink in Your Business? Perhaps It's You ETE REMAN s founder, Sam Loshak, is known for his many insightful and pithy statements. In fact, we ve come to dub his statements Samisms. One of Sam s most frequent reminders to ETE s leadership is fish stink from the head. What Sam means is that the worst smelling part of a dead fish is its head. But what Sam really means is that most problems within a company can be traced back to its leadership. Since you re reading this, odds are that you re a leader within your company. Odds are, I m talking about (and to) YOU. When you re evaluating a problem within your business, it s easy to blame everyone around you. It s easy to point your finger at your builder, at your manager, at your assistant pretty much at anyone. The hardest thing is to ask (and answer) why the problem truly exists. Often, your employees actions are a symptom of a greater problem. And, often, that greater problem is, well, you. I ll clarify: Your people are a reflection of you. Your people are a reflection of your work ethic. Your people are a reflection of your attitude. Your people are a reflection of your encouragement (or discouragement). Your people are a reflection of your example. You may not realize it, but you re being watched. Your employees look at you, they look to you, and (sometimes) they look up to you. No matter how they feel about you, however, they emulate you. You set the standard. Don t tell them what to do, show them how it s done. Ask yourself: How s my attitude? How do I react to stressful situations? How do I treat customers? Do I always get to work on time? Do I follow my own rules and policies? How often do I praise my employees for doing things right? Do I always deliver on my promises? How well do I listen to my employees? Have I provided my employees with adequate training both in technical skills and personal development skills? Am I living (and leading) by example? Those are tough questions. Well, actually they re easy questions that result in tough answers and tough work should you need to make changes in yourself. But the results are worth it. The bottom line: Be who and what you want your employees to be. Bonus questions: If you were your own employee, how would you stack up? Would you hire you? Would you fire you? To sign up for this free newsletter from REMAN University visit: 5

6 Pain in the Back? Pay attention to lifting, weight, posture By SCF Arizona Back pain can affect anyone, and it is a common complaint among workers. In fact, MyOptumHealth.com reports that four out of five adults will experience lower back pain at some point in their lives, and it is one of the most common reasons for visiting a doctor. As strong as the back is, it often seems fragile because the spine comprises so many separate bones (vertebrae), a conglomeration of associated tendons and ligaments, and of course the vital nerves running through the vertebrae. Lifting an item incorrectly, reaching past your limits, sitting or standing too long in the same position can all cause back pain; so can being overweight. Pain from a muscle strain occurs most frequently from lifting a heavy object, lifting while twisting, or a sudden movement or fall. The pain is usually localized, and there may be muscle spasms or soreness. You can avoid back injuries by using proper lifting techniques, said Carl Hamilton SCF Arizona loss control consultant. He offered these tips when lifting: Keep the load close to your body Keep the load directly in front of you Know your personal limitations and seek help if the object is too heavy Visualize and communicate a simple plan of action prior to lifting Keep your back as straight as possible Bend at the knees Raise up using your legs in a smooth, controlled manner Avoid twisting or jerking the load as you lift Hamilton said other ways to avoid back pain at work include: Change or shift positions frequently Take periodic breaks away from your desk Stretch periodically throughout the day Adjust working heights to prevent slumping or excess reaching When sitting, keep knees level with hips and support the lower back with firm cushioning Being overweight is another reason people suffer back pain. The extra pounds increase the load on the spine raising the risk of disk degeneration and other structural causes of lower back pain. According to MyOptumHealth.com, people who are obese may have an increased lumbar curvature in the spine, which is caused by abdominal fat pulling the lumbar spine forward and downward. Being overweight or obese can also contribute to symptoms associated with osteoporosis, osteoarthritis (OA), rheumatoid arthritis (RA), degenerative disc disease (DDD) and other spinal conditions. And according to the American Obesity Association, back pain is prevalent among the nearly one-third of Americans who are classified as obese. Maintaining correct posture at a work station, whether standing or sitting, is important to keep the back from aching, Hamilton said. Good posture comes from conscious effort, he said. Your mother was right when she told you to Sit up straight. Any type of prolonged poor posture can increase the risk of developing back pain overtime, Hamilton said. That is why he recommends following mother s advice. He said that by developing a holistic approach and by engaging a company wellness program, a company can focus on building better, healthier employees based on realistic exposures. Exercise can help to strengthen and stretch the back. When the abdominals and other muscles that provide protection to the spine are out of shape, the back suffers. SCF Arizona s resources of workplace safety materials include information on lifting safely, obesity in the workplace, ergonomics and back safety. These materials can be ordered online at scfaz.com. SCF Arizona is the state s largest workers compensation insurer, providing coverage to the majority of businesses and their employees statewide. SCF has operated in Arizona since 1926 and holds in excess of $3 billion in assets. Based in Phoenix SCF, has a statewide presence. For more information about SCF Arizona, visit 6

7 AJO 2050 N. Hwy ELOY 451 S. Sunshine MESA 3051 E. Main St PHOENIX NW 618 W Deer Valley SPRINGERVILLE 106 E. Main St APACHE JUNCTION 2204 W. Apache Trail FLAGSTAFF 1865 E. Butler MESA EAST 6827 E. Main St PHOENIX CENTRAL 3331 W. Peoria Ave # ST. JOHNS 1175 W. Cleveland AVONDALE 519 W. Western FLORENCE 440 S. Main MESA WEST 2330 W. Broadway PRESCOTT 533 N. Madison STANFIELD W. Hwy BENSON 181 S. Patagonia GILA BEND 619 W. Pima NOGALES 570 W. Maricopa PRESCOTT VALLEY 7563 E. Hwy TEMPE 720 W. Elliot Rd BUCKEYE 126 S. 4th Street CAMP VERDE 27 West General Crook Trl CASA GRANDE 217 E. 2 nd Street CHANDLER 71 E. Frye Rd CHINO VALLEY 1448 S. Hwy COOLIDGE 403 W. Central COTTONWOOD 420 S. Main DOUGLAS 500 Chiricahua Rd EL MIRAGE NW Grand Ave GILBERT 1022 N. Gilbert Rd GLENDALE 6020 W. Myrtle GLOBE 1100 N. Broad St GREEN VALLEY S. Alpha Ave KEARNY 393 Alden Rd KINGMAN 2545 E. Andy Devine LAKE HAVASU CITY 124 N. Lake Havasu MARANA N. Sandario MARICOPA John Wayne Pkwy PAGE 621 Elm St PARKER 817 California Ave PAYSON 110 W. Main PEORIA N 83rd Ave PHOENIX EAST 2150 E. Thomas Rd PHOENIX SOUTH 502 E. Buckeye Rd E. Broadway # PHOENIX NORTH 2711 E. Bell Rd PHOENIX WEST 2811 W. Thomas W. Indian School QUEEN CREEK E. San Tan Blvd. # SAFFORD 628 5th St SALOME HWY 60 & Sort St SCOTTSDALE 1923 N Scottsdale Rd SCOTTSALE NORTH 8241 E. Evans SEDONA 2885 W. Hwy 89A SHOWLOW 330 W. Deuce of Clubs SIERRA VISTA 409 W. Fry Blvd SNOWFLAKE 821 S. Main E. University TUCSON 880 E. 20th St WICKENBURG 457 W. Wickenburg WILLCOX 650 S. Arizona WINSLOW 1507 N. Park Plaza YUMA th St S. Pacific Ave CALIFORNIA BLYTHE 184 N. Spring St NEEDLES 820 W. Broadway

8 Joint Statement Regarding the Collection and Reporting of Repairer Business Data The issue of data ownership is of ever-increasing importance to both consumers and businesses as technology expands the landscape of digital trade, and the collision repair industry is not immune to concerns relative to ulterior use of business generated data. During the past several decades, the estimating and management system companies have increased their product offerings beyond core estimating and management functions for repair facilities. Their scope of services presently includes the collection, generalized aggregation, analysis, and sale or provision of repairer data to third parties. Collision repairers contend that: - The collection of data is unilaterally demanded as a point of sale requirement for every estimating system option offered in the market, barring repairers that wish to provide electronically generated estimates from having the option of keeping their business data from being utilized for unauthorized purposes. - The information that is harvested from the collision repairer's system is being used for purposes other than those that the subscriber had intended when contracting to use the estimating system software. When this issue was first broached several years ago, one primary response on the part of the estimating system providers was that the only data being captured was that obtained via the upload of Direct Repair (DRP) estimates, and those end-users had implicitly waived any data ownership rights by agreeing to upload estimates as a condition of their participation in the (DRP) program. They also claim that no privacy rights have been violated since the information is all collected in a depersonalized manner, and presented as an overall aggregation of data collected. While we continue to contest the validity of both positions, the advent of cloud based platforms has expanded the data collection potential to include any businesses utilizing the server-based programs. It has also expanded the potential of data mining from only estimating programs to the possible inclusion of information generated from business management programs or other technology based service platforms. The Information Providers may seek to reassure the collision industry that they have taken all necessary steps to safeguard repairer/consumer information from data privacy breaches. While the data may remain safeguarded from threats in the traditional sense of electronic security, the members of the collision industry remain concerned that the information is not necessarily safeguarded from the technology firms themselves who have built in contractual permissions to force the industry to permit utilization of the data in ways that were not intended or expressly approved by their customer base. We believe it is long overdue for our industry to have the express option to either "Opt In" or "Opt out" of allowing technology firms to have access to ancillary uses of our data as a point of sale requirement to utilize the necessary tools once intended to aid the industry in running our businesses. This statement serves as a public request from the collision repair industry to Audatex, CCC, Mitchell and other technology firms who collect data. The industry seeks removal of contractual clauses within End User License Agreements which require permissive access to aggregate and collect end-user data as a point-of-sale requirement to purchase those programs. Further, we believe that if a business is to permit their data to be mined, they should be entitled access to an annual report specifically indicating where that data was used, and a list of parties that received reports utilizing data from the user's system. We believe the ability for businesses to choose participation in the data collection process is a reasonable solution, and we look forward to your response. For more information, contact: Ron Pyle, ASA President Phone: (800) or ronp@asashop.org Aaron Schulenburg, SCRS Executive Director Phone: (302) or aaron@scrs.com Judell Anderson, AASP Administrator Phone: (612) or info@autoserviceproviders.com - The information is used by secondary customers in ways that may ultimately be detrimental to the subscribing enduser who generated the data. As one of the premier check guarantee companies, Crosscheck provides the Auto Repair Industry with much more than just a payment guarantee program. Crosscheck helps car-owners afford larger repair bills by streamlining their payment responsibility for services with an easy, no credit check program designed to secure short-term payment arrangements with your customers, fully-guaranteed by Crosscheck. Utilizing Crosscheck s state-of-the-art online system, complete with check imager provided at no additional cost, your practice can now accept 2-4 checks as a single payment, have those checks guaranteed and electronically converted on the day(s) they are scheduled to be paid all while having those funds deposited into your specified bank account and not having to take them to the bank! Helping auto owners with unexpected repairs and subsequent payment arrangements makes you more profitable, appreciated, and payment friendly to others needing your services. In today s economy, this program could be the difference between doing a larger repair or having a customer leave without proper servicing necessary! For more information, please contact Mark Fossati at or via to markf@cross-check.com 8

9 Template for Annual Spray Coating Rule Now Online GRC-Pirk Management, managers of announced they will provide a complimentary template along with telephone consultation to collision repair centers subject to the annual notification requirements under EPA Regulation 40 CFR 63 Subpart 6H: Paint Stripping and Miscellaneous Surface Coating Operations at Area Sources. The firm s Senior Environmental Engineer, Shannon McDaniel stated, The EPA requires all spray coating operations to comply with the NESHAP 6H Rule, meaning most body shops must file an annual notification. In support of the EPA Collision Repair Campaign, we are helping shops navigate through the confounding language and confusing requirements of the compliance codes, until the reporting deadline of February 29, Steven E. Schillinger, GRC-Pirk President said, Although the January 10, 2011 compliance deadline has long since passed, spray coating operations are still required to report compliance or risk violation. By not reporting compliance, there is a risk of violating the Clean Air Act. Schillinger continued, Knowing how to follow the HAPs 6H requirements can benefit those working in the collision repair industry, both economically and environmentally. About the EPA Collision Repair Campaign ( collisionrepair) The U.S. Environmental Protection Agency developed the Collision Repair Campaign to focus on meaningful risk reduction in the Collision Repair source sector to complement the U.S. Environmental Protection Agency s ongoing community air toxics work and attain reductions at a faster rate. The Campaign serves as an opportunity for shops to work towards compliance with the Paint Stripping and Miscellaneous Surface Coating HAPs 6H Rule. About HAPs 6H Report ( HAPS_6H_Annual_Notification_Report.pdf) GRC-Pirk Management created haps6h.com for state and local authorities to assist building owners in eco-friendly fulfillment on a professional engineering basis, enabling third party validation, verification, and documentation. Engineers managing haps6h.com have extensive experience in climate, energy and compliance measures, having consulted on issues ranging from permitting, to greenhouse gas calculations. Each engineer is committed to building sustainable solutions for clients and executing the most appropriate course of action to secure the most favorable outcome. Dates To Remember July 20, 21, 22 Sunrise Training Showcase and Convention in Prescott November 3-4 Service Writers School of America in a Phoenix location TBD November Service Writers School of America in a Phoenix location TBD Visit: or details 9

10 Associate Members Looking to bid out a service, contact one of our associate members! Automotive Part / Supplies Autohaus Arizona, Inc. Carolyn Lefebvre, AutoZone Brian Abraham, Merle's Automotive Supply Steve Sattinger, (Tucson) NAPA Auto Parts - Ryan Hennesy (District Center) NAPA Auto Parts - Kingman Tammy Green, NAPA Auto Parts - Yuma Matt Flournoy O Reilly Auto Parts Joe Micko Off Road Buggy Supply Rich Binder, (Yuma) Rieth Auto Bob Curtis, (Mesa) Southwestern BG Eric Branson (Tucson) Car Rental The Hertz Corporation Bryan Nann (statewide) Check Processing / 90 Same as Cash Cross-Check, Inc. Mark Fossati Customer Relations Marketing CustomerLink Joyce Tribbey Collision Industry Vendors A-1 Automotive Refinish Troy Schooley FinishMaster Tim Durrer Insurance Auto Auctions Charlie Sanders Leading Edge of Arizona John Rang LKQ All Models Matt Young Diagnostic Software ALLDATA asa@alldata.com (statewide) Equipment, Hoists, Lifts, etc. ACM Equipment, Andy Menard David Blatt LIFTCO, Inc. David Blatt, (statewide) Leading Edge Automotive John Rang, (Tempe) Metro Plating, Inc. Kim Brown, (Mesa) Environmental Consultants Van s Environmental Service Brian Vance, Insurance (health) The Argus Group (statewide) Dave Perolis xt. 106 Jim Groff xt. 105 Insurance (Property/Casualty) American Family Insurance Denisse Bravo Commercial Insurance Specialists, LLC. Greg Golucci (statewide) Federated Insurance Kitty Boso Zurich Direct (statewide) Angela Snow , Jason Rains Merchant Services Credit Cards First Data Charles DeFelice Integrity Merchant Solutions - Eric Miller Training Auto Profit Masters Krystal Thompson NAPA Auto Parts - Ryan Hennesy Worker s Comp. Insurance American Family Insurance Denisse Bravo Commercial Insurance Specialists, LLC. Greg Golucci SCF Arizona Phoenix / Tucson Zurich Direct Angela Snow Uniforms G&K Services Marcos Branch , one-stop shopping for ASA s entire benefits portfolio for members, the ASA Marketplace hosts many new items previously unavailable through ASA, such as special discounts on FedEx, Sprint and OfficeMax just to name a few! Visit the to learn more. ASA of AZ Member Benefit I am saving $1,500 a year with the ASA benefit through G&K - Dan Glauber, D&B Auto Repair in Phoenix Info: Contact Marcos at to learn about the features that ASA members get through G&K. 10