July General Ledger Workshop Guide for Budget Analysts. PeopleSoft Training Financials DISTRICT WIDE APPLICATIONS

Transcription

1 July 2003 DISTRICT WIDE APPLICATIONS General Ledger Workshop Guide for Budget Analysts PeopleSoft Training Financials September 2003

2 Table of Contents Chapter 1 Budget Structure... 3 Review PeopleSoft Chart of Accounts Structure... 3 Chartfield Crosswalk Review PeopleSoft Ledgers (Standard and Commitment Control) Commitment Control Budget Definitions Budget Translation Budget Structure Chapter 2 Budget Activity Process Budget Journal Entries (Budget Allocations) Process Budget Transfers (Adjustment Budget) Create SDCS Budget Journal and Budget Transfers Import Review Budget Exceptions Error Corrections Inquire on Budget Activities Chapter 3 Support Commonly Used Navigation Paths PeopleSoft PeopleBooks Help Desk Procedures Glossary... 60

3 Chapter 1 Budget Structure Review PeopleSoft Chart of Accounts Structure What are Chartfields? Individual fields that make up the Financial Accounting Code for transactions. Slot Machine functionality. Multiple fields, with fewer options in each. Able to keep specific use for each field. Flexibility with reporting. Simplicity is key; helps performance and training. SACS compliant. Chartfields at SDCS User Defined Fields Department Resource Budget Reference Account Program Class Fund Extended Project ID System Defined Fields Resource Affiliate Fund Affiliate Fiscal Year Accounting Period Budget Period 3

4 The New Chart of Accounts The mapping of the current Chart of Accounts to its equivalent in PeopleSoft is illustrated in the diagram below: San Diego City Schools Chart of Accounts Current Structure to PeopleSoft Cost Center Fund Object Program DEPARTMENT RESOURCE ACCOUNT CLASS FUND BUDGET REFERENCE PROGRAM PROJECT ID EXTENDED For quick reference, the following table lists each value and a brief introduction to its use: Chartfield Description Department Resource Budget Reference Account Program Class Fund Extended Project ID Same as the current Cost Center with a leading digit indicating a school ( 0 ), central/administration ( 5 ) or food service prep kitchen ( 8 ). The Resource Chartfield corresponds to a portion of the current Fund code the State Grant number. The Budget Reference corresponds to the current Project Year for certain resources. Same as current object. State of California mandated field that classifies transactions according to the purpose or reason for the transaction. Further categorization of the Program field mandated by the State of California required only in particular circumstances. Used to identify the source of funds for a transaction high level representation of the current Fund. An extension of the Program field that will store District-specific information not required by the State. Associates a transaction with a specially funded activity will be used for Prop MM in Phase II of the implementation. 4

5 Some facts about the PeopleSoft Chartfields and how they are entered into the system: Chartfields are numeric (no alpha characters). Each Chartfield always has a drop-down menu that shows the numeric value as well as a text description of what that value represents. Each one of the Chartfields MUST have a value on every transaction line. Many times some will be populated with 0s, but they can NEVER be blank. Each Chartfield must be selected individually. There is NOT programming logic in the system that says that if Fund is X, then Program can be A, B, or C, but not D. There are edits that run when you process all transactions (requisitions, purchase orders, vouchers (invoices), and journal entries) that validate the combinations of Chartfields on each line according to State guidelines. These are called Combination Edits in PeopleSoft. The Chartfields at SDCS will look like the following in PeopleSoft: Chartfield Definitions Department (DEPTID) associates a transaction with the Department or Cost Center from which it originates. The department code is exactly the same as the old cost center, with a leading digit. Examples: o Adams Elementary 0003 o Budget Department 5526 o Prep Kitchen Lewis Middle 8311 Resource (CHARTFIELD1) Identifies a State or Federal Grant that is funding a given transaction. This field is used only with a Restricted Fund, the 5 th character is for local use like a Sub-Resource (i.e., Planning vs. Implementation or Secondary Grants), and it will be used to drive Budget rules (Discretionary vs. Non-discretionary). Examples: o Unrestricted o Hourly Programs o IASA: Title I Basic Grants Local o Special Ed: Idea Basic Local Budget Reference (BUDGET_REF) used in conjunction with grant for those grants that span multiple fiscal years to differentiate between years. Examples: o Undefined 00 o Grant ends June 30, o Grant ends Sept 30, o Grant ends June 30,

6 Account (ACCOUNT) identifies how and where a transaction should be classified on financial reports. The account code is the same as the old object code. Examples: o Budget Account Budget Certificated Salaries 1000 o Regular Account Teacher/Classroom Program 1107 o Budget Account Employee Benefits 3000 o Regular Account Health and Welfare Benefits, Certificated 3401 o Budget Account Books and Supplies 4000 o Regular Account Instructional Supplies 4301 o Regular Account - Other State Revenue 8590 o Regular Payable (Current Liabilities) 9500 Program (PROGRAM_CODE) State mandated categorization of the type of activity, at a high level instructional versus support. Examples: o Instruction 1000 o School Administration 2700 o Pupil Transportation 3600 o Financial Accounting 7350 o BDGT to be used for budget transactions only and not for actual expenditures Class (CLASS_FLD) State mandated categorization of the goal of a given program (activity). Used primarily for special education. Examples: o Undistributed 0000 o Regular Education, K o Special Education, Infants 5710 o BDGT to be used for budget transactions only and not for actual expenditures Fund (FUND_CODE) high level classification of the types of funds being used including general fund, bond fund, and charter schools. Examples: o General Fund (most common) o Charter School/Memorial Academy o Cafeteria Special Revenue Fund o Building Fund/Prop MM Extended (CHARTFIELD2) extension of the program field to further classify activities such as textbook adoption, maintenance information, ROP, and blueprint. Examples: o Undefined 0000 o K-2 Enhanced 0011 o ROP Accounting, Computerized 0301 o BDGT to be used for budget transactions only and not for actual expenditures 6

7 Project (PROJECT_ID) used on a very limited basis in Phase I, but will be enhanced functionality for Prop MM in Phase II. HCM (Human Capital Management) Account Codes 1. What are HCM Account Codes? HCM Account Codes are the means by which salary and benefit costs incurred in the HCM system are classified in the Financial system. Employees are paid out of the HCM system and each check that is cut out of that system obviously has a financial impact to the District. The HCM Account Code is a single field that provides a translation to the Financial Chart of Accounts for all salary and benefit lines. 2. Why are they different than the Financials Chart? The HR/Payroll system (HCM) and the Financial system are two separate systems. At SDCS, both are PeopleSoft applications, but the HCM and Finance systems are still completely separate. So, the Financials Chartfields are not stored in the HCM system, but the HCM Account Code provides the link by which Chartfield information is sent from HCM to Financials. The HCM Account Code is used exclusively in the HCM system and is essentially a one-field representation of the Finance Chart of Accounts. 3. What do they look like? In order to create a naming convention that will be meaningful and unique (no duplicates), typically a concatenation of the Finance Chartfields is used. It also provides a measure of continuity between the two systems from a user perspective. At SDCS, the Finance Chartfields (without Project) total thirty-two characters: Deptid Resource Bud Ref Account Program Class Fund Extended = 32 The HCM account code field is only 25 characters long. To accommodate this limitation, Program, Class, and Fund must be shortened, leading to the following scheme for the District: Department, Resource, Budget Reference, Account, abbreviated Program, abbreviated Class, abbreviated Fund, and Extended: Deptid Resource Bud Ref Account Progr am Class Fund Extended = 25 Even though the Program, Class, and Fund are abbreviated for the naming convention of the HCM Account Code, their full values must be present in the configuration page in HCM. The diagram below shows the full mapping of the HCM Account Code. 7

8 Department '5386' Resource '65000' Budget Reference '00' Account '1107' Program '1110' Class '5750' Fund '01000' Extended '4334' Program HCM Alias* '02' Class HCM Alias* '20' Fund HCM Alias* '01' HCM Account Code Account Short Descr 'Clsrm Tchr' Space ' ' Resource Short Descr 'Special Ed' Space ' ' Extended Short Descr 'PH Integ' Clsrm Tchr Special Ed PH Integ HCM Account Code Description The 25-digit field will also have an accompanying text description to help users discern what the codes are for. The description will be a concatenation of short descriptions for Account, Resource, and Extended from those Chartfields in the Finance system. A list of these alias values is available in a separate job aid. Some examples of the HCM Account Code and their description are the following: Unrest ClsrmTchr Undefin Dept Resource Budget Ref Account Program Class Fund Extended Unrest Clerical Undefin Dept Resource Budget Ref Account Program Class Fund Extended Unrest TechPers Undefin Dept Resource Budget Ref Account Program Class Fund Extended T1 Basic Clerical Undefin Dept Resource Budget Ref Account Program Class Fund Extended

9 4. Where are the HCM Account visible? The HCM Accounts are used to do the following: a. HCM Account Code Setup the actual configuration of the HCM Account Code and the Chartfields that are associated with it. b. Setup Department Budgets funding is assigned to positions via the HCM Account code. c. Time Entry Timekeepers will charge non-standard time for employees by selecting an HCM Account Code from a drop-down list. Example of Department Budget HCM Account Assignment System Maintained Chartfield Definitions Fund Affiliate for IntraUnit transactions between Funds (InterFund). Resource Affiliate for IntraUnit transactions between Resources (InterResource). Fiscal Year identifies the fiscal year in which transactions occur (e.g., 2003/04). Accounting Period identifies the accounting period in which transactions occur (e.g., period 10 April). Budget Period identifies the fiscal year budget for those budgets that are defined by a budget period. 9

10 Common School Site and Department Scenarios Listed below are a number of scenarios that focus on User Defined chartfields: Scenario 1 - Adams Elementary purchases supplies for instructional purposes: Chartfield Values Description Department 0003 Adams Elementary Resource Unrestricted Budget Reference 00 Undefined Account 4301 Instructional Supplies Program 1000 Instruction Class 1110 Regular Education, K-12 Fund General Fund Extended 0000 Undefined Scenario 2 - Memorial Academy pays a Classroom Teacher from Title I funds: Chartfield Values Description Department 0315 Memorial Academy Charter Resource IASA: Title I Basic Grants Local Budget Reference 00 Undefined Account 1107 Teacher/Classroom Salaries Program 1000 Instruction Class 1110 Regular Education, K-12 Fund Charter School/Memorial Academy Extended 0000 Undefined 10

11 Scenario 3 - Institute Support and Professional Development uses BTSA/Secondary funds to provide Instructional Material to new teachers at Adams Elementary: Chartfield Values Description Department 0003 Adams Elementary Resource BTSA/Secondary Budget Reference 03 Expires 6/30/2003 Account 4301 Instructional Supplies Program 1000 Instruction Class 1110 Regular Education, K-12 Fund General Fund Extended 0000 Undefined Scenario 4 - Jackson Elementary needs to use discretionary funds for an Instructional Assistant in the classroom: Chartfield Values Description Department 0153 Jackson Elementary Resource Unrestricted Budget Reference 03 Expires 6/30/2003 Account 2101 Instr Asst/Clsrm Program 1000 Instruction Class 1110 Regular Education, K-12 Fund General Fund Extended 0000 Undefined 11

12 Chartfield Crosswalk The Online Chartfield Crosswalk page maps old chart value(s) to the new Chart of Accounts. The Chartfield Crosswalk is a custom built tool designed to provide San Diego City Schools users an easy way to translate old account values into their new PeopleSoft s Chartfield account segments. This tool will translate old four segment account string (CS Fund, CS Program, CS Object, and Cost Center) to the new eight segment account string (Account, Department, Resource, Budget Reference, Class, Fund, Program and Extended). The Chartfield Crosswalk page will also provide you with the associated MIP account string (Fund, Sub Fund, Resource, Year, Function, Goal, Object and Location) for the account string provided. The Chartfield Crosswalk will provide you with a valid account string; however, it can not assure you have selected the correct account string for the transaction in question. This tool will be available to all users of the new accounting system immediately and we encourage all to use it judiciously. We also expect that over time, the use of this tool will diminish greatly as SDCS users better understand and adopt the new chart of accounts into their usage of the new accounting system. Follow these steps to use the crosswalk: Step 1 Navigation: Set up Financials/Supply Chain Common Definitions Design ChartFields Chartfield Crosswalk Chartfield Crosswalk Chartfield Crosswalk search dialog page Step 2 Enter as much information as you know and click Search. PeopleSoft displays a list of values (up to 300) that match your search criteria. Click any link on the row of data you want to translate to PeopleSoft. 12

13 Step 3 The Chartfield XWalk page appears showing the translation from your old values to PeopleSoft and SACS values. The values in the PeopleSoft section is what you need to use when entering data into PeopleSoft. Chartfield Xwalk page Click the Next in List button to view the next row in the current search result, click the Previous in List button to view the previous row in the current search result, or click the Return to Search button to enter new values for a new search. Step 4 Optional step! If there are combinations that you use all the time, you can save the search criteria for future inquiry. The Search Criterion are user specific and will help you to quickly search for the same values again. To perform the Save Search Criteria option, click the Return to Search button, then click the Clear button. Chartfield Crosswalk search dialog page Enter all information that will be the same every time you perform the crosswalk, then click the Save Search Criteria link. The Chartfield Crosswalk Save Search As page appears. 13

14 Chartfield Crosswalk Save Search As page Give the Search a unique name, then click Save. Click the Return to Advance Search link to return to the Chartfield Crosswalk search dialog page. Chartfield Crosswalk search dialog page Click the Clear button. If you have created multiple Search Criterion, next time you need to do a Chartfield Crosswalk, you can select from the list of available Search Criterion from the drop down box and fill in only the missing value. You can also leave the missing value blank and click Search to retrieve a list of all values that match the values in your Search Criteria. To delete an old Search Criteria you no longer need, select the Search Criteria from the drop down box, then click the Delete Saved Search link.

15 Review PeopleSoft Ledgers (Standard and Commitment Control) Ledgers store the posted net activity for a set of Chartfield values by accounting period and fiscal year. They represent a set of books for each Business Unit. Ledgers are primarily updated based on journal entries. Ledgers can store actual, budget, forecast, encumbrance, statistical or any other type of data at any level desired. The General Ledger is composed of various Detail Ledgers, which store financial data. The following table outlines the Detail Ledgers that are setup for the district: Detail Ledgers CONTROL TRACKING REVENUE ACTUALS CONTROL-BD CONTROL-PR CONTROL-EN CONTROL-EX TRACKING-BD TRACKING-PR TRACKING-EN TRACKING-EX REVENUE-BD REVENUE-RE REVENUE-CO ACTUALS Detail Ledgers are added to Ledger Groups, which may contain 1-9 Detail Ledgers. Journal entries are posted based on rules setup in Ledgers For A Unit. The following table outlines the Ledger Groups that are setup for the District: Ledger Groups Ledger Group ACTUALS CONTROL TRACKING REVENUE Description Standard ledger records posted transaction balances for Financial Reporting Commitment Control ledger controls budget processing and records translated expense budget transactions Commitment Control ledger records expense budget transactions at the detailed level Commitment Control ledger records revenue budget transactions 15

16 Budget vs. Actuals Table Pay to $ Journal Generator Payroll General Ledger $ $ Accounts Payable Online Journal Entry Journal Generated Journals Budget Check Budget Check Post Budget Check BUDGET TABLES LEDGER_KK KK_ACTIVITY_LOG ACTUALS TABLES LEDGER Inventory Budget Check $ $ Accounts Receivable Budget Check $ $ $ Purchasing "Real Time" REPORTS Site Budget Reports Expense Detail Reports Account Activity Reports "Statement of Record" REPORTS Month End Reports Trial Balance Reports Year End Reports State Reports Commitment Control Budget Definitions CONTROL Ledger Group for controlling Expenditures. o Ruleset Chartfield: Resource o 3 Rulesets (or groupings of Resources): Detail Program 2 levels of Translate Account Detail Account Major Account TRACKING Ledger Group for tracking Expenditures at the detail level. o Copy of CONTROL with no Translation and no Budgets o Control Option: Tracking without Budget REVENUE Ledger Group for estimating Revenue Budgets. o 1 Ruleset: Detail with Budget Period and no Translation o Control Option: Tracking with Budget 16

17 Budget Translation Commitment Control Budget Definition Ledger Group Control Option Ruleset Values / Range CONTROL Control Detail Account (DTLACCT) CONTROL Control Detail Program (DTLPGM) CONTROL Control Major Account (MAJACCT) TRACKING REVENUE Track w/o Budget Tracking w/ Budget Detail (DETAIL) TBD TBD TBD All Chartfield Keys Department Resource Budget Ref Account Program Class Fund Extended Department Resource Budget Ref Account Program Class Fund Extended Department Resource Budget Ref Account Program Class Fund Extended Department Resource Budget Ref Account Program Class Fund Extended Detail All Resource Budget Ref Account Class Fund Translate Extended LEVEL1 (SD_EXT_BDXLATE) Class LEVEL1 (SD_CLASS_BDXLATE) Program LEVEL1 (SD_PGM_BDXLATE) Account level 2 (SD_ACCT_OBJECTGRP) Account LEVEL2 (SD_ACCT_OBJECTGRP) Extended LEVEL1 (SD_EXT_BDXLAT) Class LEVEL1 (SD_CLASS_BDXLATE) Program LEVEL1 (SD_PGM_BDXLATE) None None 17

18 Budget Structure 18

19 Chapter 2 Budget Activity Budget journals are processed to record budget appropriations and budget transfers on the budget ledger (LEDGER_KK) for control and tracking purposes. These transactions may be classified as Original or Adjustments, which distinguish Original budget amounts from Revision amounts on budget reports. Budgets may be processed for two Ledger Groups: CONTROL budgets are created to control expenditures. REVENUE budgets are created to track revenue estimates. Users in Finance (Budget Analysts, Financial Accountants, Budget Control) may process budget journals online. Excluding the original adoption of the budget, processing budget journals is the only way to add or modify budget Original and Adjustment amounts in PeopleSoft. Typically, budgets should not be transferred between Funds and/or Resources. PeopleSoft allows for IntraUnit (InterFund and InterResource) budget transactions, and does not control against this process, nor does PeopleSoft create IntraUnit balancing entries for budget journal transactions. The Create and Process Budget Journal Process Flow Receive / Approve Budget Journal Request Approved? Create and Process Budget Journals No Budget Analyst Financial Acctg Budget Control Yes Journal or Transfer? Budget Journal Enter Budget Journal Post Budget Journal Budget Errors? No Notify Requestor Budget Transfer Enter Budget Transfer Budget Analyst Financial Acctg Budget Control Yes Review and resolve Budget Errors Budget Analyst Financial Acctg Budget Control Budget Analyst Financial Acctg Budget Control Legend System Process Decision To-Be Process Document/File Manual Process Data Entry End of Process 19

20 Process Budget Journal Entries (Budget Allocations) Budget journals are used to adopt the original budget amounts and to add or subtract budget appropriations throughout the year. For example, a Budget Analyst may receive a request to add a new budget appropriation as a result of a Grant Award Letter, and process a budget journal to create that appropriation. The budget journal lines may be based on the Grant Application, which defines how the budget amounts are spread. For this budget journal type, the budget appropriation lines are balanced against a Budget Control Account (9820) on the Budget Ledger. Steps to create and process an online CONTROL Budget journal entry: 1. Enter budget header information. 2. Enter budget line information. 3. Save journal. 4. Post journal. 5. View budget journal errors (if applicable). 6. Correct budget journal errors (if applicable). 7. Post journal after error corrections (if applicable). Step 1 Navigation: Commitment Control Maintain Budgets Budget Journals Enter Budget Journals Add a New Value Budget Entry dialog box Key Fields that uniquely identify a journal. Field Name Business Unit Journal ID Journal Date Information to Enter System defaults to SDUSD. System defaults to NEXT to allow system to auto generate the Journal ID based on the next available number in the 10-digit sequence. System defaults to the current date. This date determines the Accounting Period for the journal. Leave all system default values and click Add to create a new journal. The Budget Header page appears. 20

21 Budget Header page Enter the following information: Field Name Information to Enter Journal ID Ledger Group Budget Entry Type Long Description Stays as NEXT until the Journal is saved, at which time the PeopleSoft auto-numbering function creates the Journal ID based on the next available number in the 10-digit sequence. Defines the Ledger Group for which this budget journal is being recorded. CONTROL used for controlling expenditures. REVENUE used for tracking revenue estimates. Defines the type of budget journal for budget reporting purposes. Original used for original budget adoptions; this type should not be used for manually processed budget journals; will show up as Original Budget Amount on budget reports. Adjustment (default) used for budget appropriations that are not original adoptions; this type should be used for manually processed journals; will show up as Revised Budget Amount on budget reports. A detail description of what the journal is for. Enter Header information, then go to the Budget Lines page to enter line details. 21

22 Step 2 Budget Lines page Pre-post The Budget Lines page opens with the first journal line available for input. To insert or delete lines, click the Add or Delete button. Enter the required chartfields for each journal line: Field Name Information to Enter Budget Period Enter or select the appropriate Budget Period. Department Enter or select the appropriate Department. Enter or select the appropriate Resource. For CONTROL budgets this is the Ruleset Chartfield and will define which CONTROL Budget Definition Ruleset this budget line follows: Detail Account w/ Budget Period Ruleset (DTLACCT) Program, Class, Extended have translations; roll up to Resource BDGT. Detail Program w/ Budget Period Ruleset (DTLPGM) Account has translations; rolls up to Object Group Level. Major Account w/ Budget Period Ruleset (MAJACCT) Account rolls up to Object Group level; Program, Class, Extended roll up to BDGT. For REVENUE budgets there are no Rulesets. Budget Reference Enter or select the appropriate Budget Reference. Enter or select the appropriate Account, based on the CONTROL Budget Account Definition Ruleset. Enter or select the appropriate Program, based on the CONTROL Budget Program Definition Ruleset. Enter or select the appropriate Class, based on the CONTROL Budget Class Definition Ruleset. Fund Enter or select the appropriate Fund. Enter or select the appropriate Extended code, based on the CONTROL Extended Budget Definition Ruleset. 22

23 The Enter Budget Journal budget journals do not need to balance prior to posting. The budget journal stays unbalanced (by amount) until you run the Post Journal process. PeopleSoft automatically balances the journal for you by generating an offset balancing line against the Budget control account (9820) when the journal is posted. Step 3 Click Save to save the journal. The Journal ID changes from NEXT to a system assigned number. Step 4 There are three types of Budget journal processes: Delete Journal deletes the current journal. You cannot delete a posted or unposted journal. You can only delete journals whose budget header status is None or Error. Post Journal initiates the Commitment Control Posting process. The process edits the journal and, if the journal is valid, posts it. Refresh Journal refreshes the data on the page with data from the database. You will lose any unsaved changes! Budget journals should be posted manually through an online process. To post the budget journal online, select the Post Journal process from the Lines page and click the Process button. Journal posting confirmation message Click Yes to post the journal. 23

24 Budget Lines page Posted In the above example, PeopleSoft automatically creates line 2 to generate a balanced accounting entry and records the offset budget amount to a control account (9820). If the budget journal is successfully posted, the Budget Header Status updates to P for Posted, and the chartfield distributions are grayed out. Different types of Budget Header Status: N (None) - the initial value when you create a journal. V (Valid) - all journal edits are complete and passed, but the journal did not post. E (Errors) - editing has been run and the journal has errors. P (Posted) - editing has been run and the journal has been posted to the budget ledger. If the budget journal fails the edit/post process, the Budget Header Status changes to E and Commitment Control marks the journal lines as errors and then recycles the journal. The system will save a recycled journal, but it will not post the journal until all errors are corrected. These errors will need to be reviewed and resolved manually by Finance users. 24

25 Step 5 An example of a journal with error(s) looks similar to the following screenshot: Budget Journal with error Not Posted If the Budget Post process fails, the Budget Header Status will change to E for Error, and the budget lines in error will be identified with a check in the Error checkbox next to that line. To view details of the budget line error(s), go to the Budget Errors page. Budget Errors page Field Names/Links Line # Field Name Message Text Usage Click to open the Budget Header page and correct the budget header journal errors. Click to open the Budget Lines page and correct budget journal line errors. The line number that has error. The chartfield in error. The error message. In the example above, the Account value of 4301 is not in the tree at the correct level because the Ruleset associated with the Resource translates Account to the Object Group level. Account 4000 is the appropriate Account for this journal line. 25

26 Step 6 To correct the budget error, click the Go To Line link of a journal line or click on the Budget Lines tab to return to the Budget Lines page and correct the error for that line. In the example above, update the Account value from 4301 to 4000 to correct the error. Step 7 After you make all of the corrections, select the Post Journal process and click the Process button to post the journal again. If the Budget Header Status is P, the journal is error free and is posted to the Budget Ledger. Now lets try Exercise 1 in the exercise booklet! Process Budget Transfers (Adjustment Budget) Budget transfer entries enable the movement of funds between budgets. The Enter Budget Transfer component uses the same pages as the Enter Budget Journals component, and the journal processing is the same. However, budget transfer line amounts must balance prior to posting. For example, a Budget Analyst may receive a request to perform a Budget Realignment, and thus process a Budget Transfer journal to move funds. For this budget journal type, the budget transfer lines must be balanced against each other on the Budget Ledger, rather than a Budget Control Account. Original or Adjustment amounts may be transferred. Budget Journal Type uniquely identifies these transactions. Steps to create and process a Budget transfer. 1. Enter budget transfer header information. 2. Enter budget transfer line information. 3. Save journal. 4. Post journal. 5. View budget transfer journal errors (if applicable). 6. Correct budget transfer journal errors (if applicable). 7. Post budget transfer journal after error corrections (if applicable). 26

27 Step 1 Navigation: Commitment Control Maintain Budgets Budget Journals Enter Budget Transfer Add a New Value Transfer Budgets search dialog box Enter the following information: Field Name Information to Enter Business Unit System defaults to SDUSD. Journal ID Leave as NEXT to allow system to auto generate the Journal ID based on the next available number in the 10-digit sequence. Journal Date System defaults to the current date. This date determines the Accounting Period for the journal. Leave all system default values and click Add to create a new journal. The Budget Header page appears. 27

28 Transfer Budget Header page Enter the following information: Field Information to Enter Name Journal ID Ledger Group Budget Entry Type Long Description Stays as NEXT until the Journal is saved, at which time the PeopleSoft Auto-Numbering function creates the Journal ID based on the next available number in the 10-digit sequence. Defines the Ledger Group for which this budget journal is being recorded. CONTROL used for controlling expenditures. REVENUE used for tracking revenue estimates. Defines the type of budget journal for budget reporting purposes. Transfer Original used for transferring funds between original budget adoptions; this type is not commonly used, however will show up as Revised Budget Amount on budget reports. Transfer Adjustment (default) used for transferring funds between non-original budget adoptions; this type is commonly used, and will also show up as Revised Budget Amount on budget reports. Used to enter the purpose of the journal. Enter Header information, then go to the Budget Lines page to enter line details. 28

29 Step 2 Transfer Budget Lines page Pre-post Enter the required chartfields for each journal line: Field Name Information to Enter Budget Enter or select the appropriate Budget Period. Period Department Enter or select the appropriate Department. Enter or select the appropriate Resource. For CONTROL budgets this is the Ruleset Chartfield and will define which CONTROL Budget Definition Ruleset this budget line follows: Detail Account w/ Budget Period Ruleset (DTLACCT) Program, Class, Extended have translations; roll up to Resource BDGT. Detail Program w/ Budget Period Ruleset (DTLPGM) Account has translations; rolls up to Object Group Level. Major Account w/ Budget Period Ruleset (MAJACCT) Account rolls up to Object Group level; Program, Class, Extended roll up to BDGT. For REVENUE budgets there are no Rulesets. Budget Enter or select the appropriate Budget Reference. Reference Enter or select the appropriate Account, based on the CONTROL Budget Account Definition Ruleset. Enter or select the appropriate program, based on the CONTROL Budget Program Definition Ruleset. Enter or select the appropriate Class, based on the CONTROL Budget Class Definition Ruleset. Fund Enter or select the appropriate Fund. Enter or select the appropriate Extended, based on the CONTROL Budget Extended Definition Ruleset. Make sure the budget transfer line amounts are in balance. PeopleSoft will not post the journal if it is out of balance. 29

30 Step 3 Click Save to save the journal. The Journal ID changes from NEXT to a system assigned 10- digit number. Step 4 To post the journal, select the Post Journal process and click the Process button. Journal posting confirmation message Click Yes to post the journal. Transfer Budget Lines page - Posted The Budget Header Status updates to P for Posted, and the chartfield distributions are grayed out. If the journal has errors, go to the Budget Errors page to view the errors and return to the Budget Lines page to correct errors. Post the budget transfer journal again and make sure the Budget Header Status updates to P. Now lets try Exercise 2 in the exercise booklet! 30

31 Create SDCS Budget Journal and Budget Transfers Import This is a custom program to import budget journals with multiple lines from an Excel spreadsheet into PeopleSoft for the District. Upon completion of the spreadsheet, the SDCS Budget Journal Import process will be executed in PeopleSoft, thus creating a budget journal. If errors are generated during the import process, the Finance users must review and resolve those errors, then re-import the spreadsheet. Once loaded, the Finance users must review and post the journal online. Budget Journal Entries and Budget Transfer Entries will use the same spreadsheet format. The budget journal type will be identified in the Run Control ID when executing the Budget Import Process. Step 1 Open the template SDCS Budget Journal Import Template.xls. You will be informed as to where the file is located prior to go-live. For class walkthrough, you can find the template in your C:\Temp folder. GL Journal Import template Enter the following information: Field Name BUDGET_PERIOD DEPTID RESOURCE BUDGET_REF ACCOUNT PROGRAM_CODE CLASS_FLD FUND_CIDE EXTENDED MONETARY_AMOUNT Journal Line Description Reference Information to Enter Enter the appropriate budget period Enter appropriate value for CONTROL budgets Enter appropriate value for CONTROL and REVENUE budgets Enter appropriate value for CONTROL and REVENUE budgets Enter appropriate value for CONTROL and REVENUE budgets Enter appropriate value for CONTROL budgets Enter appropriate value for CONTROL and REVENUE budgets Enter appropriate value for CONTROL and REVENUE budgets Enter appropriate value for CONTROL budgets Enter monetary amount for the line Defaults to Account description once the journal is loaded into PeopleSoft. You may enter a different line description (up to 30 characters). May enter a line reference (e.g., PO #, etc.) To help prevent the end users from altering the master template, you must save the template in your C:\Temp folder first before you start working in the template. Enter journal line information starting from row #2. Key points for entering journal line information: 31

32 The journal can have up to 5000 lines. Do not put underline, total or subtotal in the spreadsheet. If you enter the wrong chartfield value, the journal can still be imported into PeopleSoft but will erred out during the budget journal post process. However, if you enter any chartfield value with more than 8 digits in length, the budget journal import process will fail. The amount entered into the MONETARY_AMOUNT field must be fixed value with a maximum of two decimals. Do not enter formulas or links from another spreadsheet into the amount field. In circumstances where you need to use formulas, open a new file, perform the calculations there, then copy and paste the values from that file into the template using the Excel paste values function. Budget journal entries (Original or Adjustment budget journal type) spreadsheets do not need to balance in order to be loaded into PeopleSoft. The Budget Post process will create the Budget Control Offset balancing line entry automatically. Budget Transfer Entries (Transfer Original or Transfer Adjustment budget journal type) spreadsheets must balance to be loaded into PeopleSoft. Imbalanced spreadsheets will cause the Budget Journal Import process to fail. Step 2 Once all the journal lines are entered, you must delete the header row #1. The template for a Budget Journal should look similar to the following screenshot after row #1 is deleted. GL Journal Import template Step 3 Save the spreadsheet as a.csv file. To save the spreadsheet, from the Excel menu bar, select File, Save As, enter File Name, select Save As Type = CSV (Comma Delimited) (*.csv), and Save. CSV file save warning message Click Yes to accept and close the message. 32

33 Step 4 To run the Budget Journal Import process, follow the navigation: Commitment Control Maintain Budgets Budget Journals SDCS Budget Journal Import Find an Existing Value (or Add a New Value) GL journal import menu page Search for an existing Run Control ID or add a new Run Control ID to use for the Budget Import process. The Load Budget Jrnl page appears. Step 5 Load Budget Jrnl page 33

34 Icon/Field Name Attached File Journal ID Mask Referemce Number Journal Date Long Description Ledger Group Budget Entry Type Usage To add attachment (once a file is attached, this icon will disappear) To delete attachment To view attachment Name of the file to be imported Leave as blank to allow system to auto generate the Journal ID based on the next available number in the 10-digit sequence. Optional 8-digit field to be used by the end user s discretion. System defaults to the current date, but can be overriden. Journal description Identify the appropriate Ledger Group: CONTROL or REVENUE. Since the Budget Entry Type is used to define which type of budget journal is created, it is critical that is information is entered correctly: Original create an Original Budget Journal Entry Adjustment create an Adjustment Budget Journal Entry Transfer Original create an Original Budget Transfer Entry Transfer Adjustment create an Adjustment Budget Transfer Entry Enter or select appropriate information, then click the Add Attachment icon to attach the spreadsheet to the Load Budget Jrnl page. Click on the Browse button to search for your.cvs file, then click Upload. The new file is attached to the Load Budget Jrnl page. If for any reason your import process fails, and you want to re-import the same journal, you must first delete the attached file, then upload the file again into the Load Budget Jrnl page.

35 Step 6 The Load GL Jrnl page with new file attached Click Run to initiate the journal import process. Step 7 Process Scheduler Request page Enter the following information: Field Name Information to Enter Server Name PSNT Process Type Application Engine Type Web Format TXT Click the OK button to run the request. PeopleSoft runs the report and returns you to the Load Budget Jrnl page.

36 Step 8 To view the process while the report is running, click the Process Monitor link from the Load Budget Jrnl page to open the Process List page. The Process Monitor Process List page If there are multiple instances in the Process List, the most recent job is always the first one on the list. When the Run Status is Success, the system has finished running the process. Click on the Details link of the process you want to view. Step 9 The Process Detail page Click on the View Log/Trace link to open up the file link.

37 View Log/Trace page Click on the Message Log link to view the journal import status. Journal Import status message From the above message, you can find information about your imported journal such as: Journal ID number, total number of lines loaded in the journal, Total Debits/Credits, or any error messages that occurred during the loading process. Write down the Journal ID #.

38 Step 10 a) To process the imported Budget journals online, follow the navigation: Commitment Control Budget Journals Enter Budget Journals Find and Existing Value Journal Entry Menu page Enter the Journal ID from the Journal Import Status message (reference screenshot from previous page) into the Journal ID field and click Search. PeopleSoft opens the Budget Journal to the Header page. b) To process the imported Budget Transfer journals online, follow the navigation: Commitment Control Budget Journals Enter Budget Transfer Find and Existing Value Journal Entry Menu page Enter the Journal ID from the Journal Import Status message (reference screenshot from previous page) into the Journal ID field and click Search. PeopleSoft opens the Budget Journal to the Header page.

39 Step 11 Journal Header page In the journal Header page, the Journal ID is system assigned, the Date, Ledger Group, Budget Entry Type and Long Description default from the Journal Date field you entered on the Load Budget Jrnl page (reference screenshot from Step 6 above). However, the only items you can change on this page is the Long Description and the Budget Entry Type. Make any desired changes to the Budget Header page, then go to the Lines page to post the budget journal online. Step 12 Journal Lines page before post You can make changes to the journal lines such as: add/delete lines, change chartfield values, or change amounts. However, if you make changes to the Budget imported journal, and if you plan to use the Excel spreadsheet as a template and will import the same journal again at a later date, make the same chartfield values changes to the spreadsheet if you want the values to remain the same for all of your subsequent journals. 39

40 Step 13 To post the journal, select the Post Journal process and click the Process button. Journal Posting confirmation message Click Yes to post the journal. Lines page after post PeopleSoft automatically creates line 2 to generate a balanced accounting entry and records the offset budget amount to a control account (9820). The Budget Header Status is P indicating the journal is successfully posted to the budget ledger. Same as an online Budget Journal, if the budget journal fails the edit/post process, the Budget Header Status changes to E and Commitment Control marks the journal lines as errors and then recycles the journal. The system will save a recycled journal, but it will not post the journal until all errors are corrected. These errors will need to be reviewed and resolved manually by Finance users. 40

41 Review Budget Exceptions Error Corrections End users will have access to run the budget check process and review budget exceptions via the Review Exceptions hyperlink in the Financials sub-modules. As a result, they should be able to resolve budget exceptions such as incorrect chartfield values, incorrect account strings, etc. However, if end users are not able to resolve budget exceptions independently, they may request assistance from Finance users (Budget Analyst, Financial Accounting, Budget Control) by contacting them through phone, , etc., to initiate a Budget Exception inquiry. Budget Analysts may review budget exceptions using the Commitment Control Review Budget Check Exceptions component in PeopleSoft, which is not accessible to most end users. Upon review, Budget Analysts will resolve the exceptions, and notify end users of the resolution. Finally, follow up will occur in order to clean up budgets impacted by exception resolutions. Budget exceptions will only exist in the CONTROL Ledger Group. Therefore, only preencumbrances, encumbrances, and expenditures may fail budget checking. Revenue budgets will not cause budget exceptions. Budget Exceptions Process flow Process Budget Exceptions Receive Budget Exception inquiry Review Budget Exceptions Determine Budget Exception Resolution Budget Journal? No Override? No Notify End User Budget Analyst Fin Accounting Budget Control Budget Analyst Fin Accounting Budget Control Budget Analyst Fin Accounting Budget Control Budget Analyst Fin Accounting Budget Control Yes Yes Legend System Process Process Budget Journal Override Budget Budget Analyst Fin Accounting Budget Control Decision To-Be Process Document/File Manual Process Data Entry End of Process Exceptions may be reviewed by chartfield (i.e., Department), or by transaction (i.e., PO Requisition ID). The two most common budget exceptions are: Budget Does Not Exist when a budget does not exist, it means that the budget lines for the transaction have not been created. When this type of error occurs, you have two options: o If the end user has entered an invalid account string change the account string of the transaction to a valid combination. o If the account string of the transaction is correct perform a budget transfer to move funds into the new account string. Budget Exceeds Tolerance when budget exceeds tolerance, it means that the transaction will cause the available budget to go negative. There are two ways to search for budget exceptions:

42 Search by chartfield select the Budget Exceptions menu option. Search by transaction select the appropriate transaction type menu option (e.g., Requisition, Purchasing, Voucher, etc.) To Search Budget Exceptions by Chartfield Step 1 Navigation: Commitment Control Review Budget Check Exceptions Budget Exceptions Budget Exceptions search dialog box Field Name Business Unit Ledger Group Chartfield values Information to Enter System defaults to SDUSD. Required field. Select CONTROL, REVENUE, or TRACKING. Required field. Limit your search by specifying chartfield values or ranges. For example, you can look for all budget exceptions for a specific Department. Enter as much information as you know, then click Search. Leave field blank only if you want to get a list of all values for that field. 42

43 Step 2 Budget Exceptions page Budget Exceptions Links and Icons Links/Icons Usage To refine inquiry criteria. To retrieve the new data based on your refined inquiry criteria. To review budget details. To view additional information regarding budget exceptions. To show all columns. To view related links. This will allow you to go to the Transaction Exception page, the Source Entry, or to the Source Inquiry. To drill down to additional detail. From the Budget Exceptions page - drill down to view Budget Exception Details. From the Exception Details page drill down to Transaction Line. To view budget check details. To budget check the transaction after corrections are made. Click the View Exception Details icon to open the Exception Details page. 43

44 Step 3 Exception Details page In this scenario, the budget exception is No Budget Exists. Click the Drill Down to Transaction Line icon to view the line item details. Step 4 Requisition Line Drill Down page In this scenario, the Fund is incorrect and should be changed to Click the OK button twice to return to the Budget Exceptions page. 44

45 Step 5 Another way to view the budget exception details is by clicking the View Related Links icon from the Budget Exceptions page (reference screenshot in Step 2 above). Related Links Click the Go to Trans Exceptions link to view the exceptions. Step 6 Requisition Exceptions page Click the View Exception Details icon message). to view the transaction details (and exception Step 7 Exception Details page This is the same place you were as in Step 3 above. Follow Step 4 to drill down to the transaction line and view the line item details. 45

46 To Search Budget Exceptions by Transaction Step 1 Navigation: Commitment Control Review Budget Check Exceptions Requisition (or any other specific transaction type exceptions. e.g., Purchasing, Voucher, etc.) PO Requisition Exceptions search dialog box Field Name Business Unit Requisition ID Information to Enter Enter SDUSD. This is the only required field in this search. Limit your search by entering a Requisition ID number or a range of values. By using this menu option, you will be taken directly to the Transaction Exception link (see Step 6 from the Search Budget Exceptions by Chartfield section). Enter as much information as you have and click Search. 46

47 Step 2 Requisition Exceptions page Click the View Exception Details icon message). to view the transaction details (and exception Step 3 Exception Details page In this scenario, the budget exception is No Budget Exists. Click the Drill Down to Transaction Line icon to view the line item details. 47

48 Step 4 Requisition Line Drill Down page In this scenario, the Budget Reference is incorrect and should be changed to 00 on the requisition. To Determine Budget Exception Resolution Budget exceptions may be resolved in a variety of ways. The resolution will be primarily based on the cause of the exception: Incorrect Chartfield Value if the chartfield values used on the transaction line are incorrect, a Finance User will inform the end user of the error. The end user will then correct the error on the source transaction and budget check again. Budget Not Available/Overspent if budget is not available for the transaction: 1) the transaction may be canceled; 2) budget may be appropriated or transferred; or 3) the budget may be overridden. If it is determined that there are insufficient funds, and that the transaction should be canceled, the end user will be notified and will perform the cancellation. If additional budget needs to be appropriated, transferred, or the exception needs to be overridden, the Finance User will transfer budget or override the transaction. 48

49 To Override Budget Exceptions Only Budget Supervisors may override budget exceptions at their discretion. Overriding budget exceptions will cause available balances to go negative. Also, the Budget Status will go from Error to Warning. For class walkthrough, assume that you received a call from an AP Clerk asking you to review her budget exception. She gave you the Voucher ID # Follow the steps below to view the budget exceptions for the voucher, then override the budget exception for the voucher. Step 1 Navigation: Commitment Control Review Budget Check Exceptions Voucher (or any other specific transaction type exceptions (e.g., Requisition, Purchasing, etc. or Budget Exceptions)) PO Requisition Exceptions menu page Field Name Business Unit Voucher ID Information to Enter Enter SDUSD. This is the only required field in this search. Limit your search by entering a Voucher ID number or a range of values. The most efficient way to search is entering the Voucher ID (if known) into the Voucher ID field along with Business Unit of SDUSD, then click Search. PeopleSoft opens the Voucher Exceptions page directly for the desired voucher without further searching. Go to the Lines Exception page to view line details. 49

50 Step 2 Go to the Line Exceptions page. Line Exceptions page Click the View Exception Details icon to view the error. Step 3 Exception Details page Since the transaction has a budget error of Exceeds Budget Tolerance, the Budget Supervisor can override the budget exceptions. To override budget, click OK to return to the Line Exceptions page. 50

51 Step 4 Line Exceptions page before override Select the Override Transaction checkbox and click the Budget Check icon. Budget Checking Warning message Click OK. Line Exceptions page after override The Line Status has changed from Error to Warning. Also, overriding budget exceptions will cause available balances to go negative. Notify the AP Clerk that the voucher is now valid and is ready to be processed further. Now lets try Exercise 3 in the exercise booklet! 51

52 Inquire on Budget Activities Inquiry is an online query tool that allows you to inquire on existing data in PeopleSoft. There are multiple ways to inquire on budget activity. The most common is to use the Budgets Overview component. It provides an overview and detailed view of budget activity for one or more budgets, based on the search criteria. This component also enables drill down capability to budget journal lines and source transaction line information in addition to the Budget Details page. Steps to inquire on budget activity: 1. Create a budget overview inquiry. 2. Enter search criteria. 3. View the budget overview. 4. Drill down from the overview to detailed budget and source transaction information. 5. Save query to use again. Step 1 Navigation: Commitment Control Review Budget Activities Budget Inquiry Budget Overview Add a New Value Budgets Overview search dialog box The first time you perform an inquiry task, you must create an Inquiry Name that can be up to 10 characters. You can create as many Inquiries as you need; however, you can also use the same inquiry for all of your budget inquiries. For class walkthrough, enter the Inquiry Name BUD_INQRY and click Add. 52

53 Step 2 Budget Overview Inquiry Criteria page Enter the following information: Field Information to Enter Name Description Budget Type criteria TimeSpan criteria Chartfield criteria Enter the Purpose of the inquiry. Required field. This criteria identifies the Business Unit and Ledger Group in which to inquire upon. System defaults Business Unit to SDUSD. Required field. Ledger Group Required field. Select one of the following Commitment Control Ledger Group: CONTROL for control-level (translated) expenditure budgets and activity. REVENUE for detail-level revenue estimate budgets and activity. TRACKING for detail-level expenditure activity (this ledger group does not store budget amounts. Leave as system default of Detail Bdgt Per. Identifies the range of chartfield values in which to inquire upon. Use wildcards (%) to search for chartfield values. Only one chartfield value is required for searching. 53

54 Buttons/Links Usage To retrieve budget overview results. To clear the search criteria and start over with new search values. To delete the current inquiry. To populate dependent fields correctly if you change the Business Unit, Ledger Group, Ledger Inquiry Set, or Type of Calendar while you are entering your inquiry criteria. Optional. Click to open the Inquiry Amount Criteria page, where you specify amount criteria to use when the system selects ledger rows. To review budget overview, type in the inquiry criterion and click the Search button. Step 3 The Budget Overview page appears. Click the Show All Columns icon columns. Budget Overview page to expand all The Budget Entry Type distinguishes budget transfer entry amounts from budget journal entry amounts. 54

55 Five ways to drill down to see budget details: 1. Drill down to Budget Details by selecting the Show Budget Details icon for the amount you wish to review. 2. Drill down to Budget Journal (BD ledger) by selecting the Budget+Adjustment amount blue link for the amount you wish to review. 3. Drill down to Inventory, Payables, and General Ledger (EX ledger) information by selecting the Expense amount blue link for the amount you wish to review. 4. Drill down to Purchase Order (EN ledger) information by selecting the Encumbrance amount blue link for the amount you wish to review. 5. Drill down to the Requisition (PR ledger) information by selecting the Pre-Encumbrance amount blue link for the amount you wish to review. Step 4 You can drill down in multiple levels. a. To drill down to Budget Details, select the Show Budget Details icon. Budget Details page Click OK to close this page and return to the Budget Overview page or drill down to the Ledger or Budget Journal levels by clicking the View Related Links icon for the type of transaction you want to review (e.g., Budget, Expense, Encumbrance, Pre-Encumbrance). Click the Drill to Budget Journal link. The Budget Journals page appears. 55

56 Budget Journals page b. To drill down to the Journal Line details, click the Show Journal Detail icon. PeopleSoft opens a new window displaying the Budget Header and Lines details. Budget Header page Budget Lines page Step 5 Save the query. The next time you inquire on budget activities, you can either add a new Inquiry Name or go to Find an Existing Value page, click Search, and select from a list of existing Inquiry Names. Once you open an existing Inquiry Name, click the Clear button to clear the existing values. This will allow you to enter new criterions for a new search. 56

57 Chapter 3 Support Commonly Used Navigation Paths Process Budget Journal Entry Navigation: Commitment Control Maintain Budgets Budget Journals Enter Budget Journals Add a New Value Process Budget Transfer Entry Navigation: Commitment Control Maintain Budgets Budget Journals Enter Budget Transfer Add a New Value Inquire on Budget Activity Navigation: Commitment Control Review Budget Activities Budget Inquiry Budget Overview Add a New Value (or Find an Existing Value) Review Budget Exceptions Navigation: Commitment Control Review Budget Check Exceptions Journal Find an Existing Value SDCS Budget Journal Import Navigation: Commitment Control Budget Journals SDCS Budget Journal Import Add a New Value (or Find an Existing Value) 57

58 PeopleSoft PeopleBooks PeopleSoft PeopleBooks is an online research tool that will give you generic information with the PeopleSoft application. PeopleBooks does not give you SDCS specific information, such as what value to use for a certain field. Rather, it will explain to you the purpose of a page and the explanation of the field. To access PeopleBooks, click the Help link from any page within PeopleSoft. It is located under the navigation header. Budget Header page PeopleBooks opens in another window to the section regarding the page you are currently working in. PeopleBooks page In the above scenario, you clicked the Help link while you are in the Budget Header page of Enter Budget Journal menu. PeopleSoft opens PeopleBook to the Entering and Posting Commitment Control Budget Journals chapter. Use the scroll bar to the right of the screen to read the rest of the Chapter. 58

59 Help Desk Procedures The goal of the San Diego City Schools Help Desk is to provide customers with a single point of contact for computer hardware, software, and district application problem reporting. The Help Desk will solve, document and or relay problems to appropriate support personnel to provide an efficient and effective resolution. To enhance our support process, we request that all school sites designate a contact person to call the Help Desk to report problems affecting either individual workstations or the entire site. By having a single site designee call in, it helps keep the phone lines open when an outage affects multiple users at one site. Site Technicians perform this function at secondary schools. Please note that the Help Desk greeting (619) will be changed daily to reflect system outages and status updates throughout the outage. You should also try to re-establish connections with systems that are experiencing outages at regular intervals. The Help Desk also provides assistance for NON-EMERGENCY issues via a web request form located at This provides a standard format for submitting your request for a problem ticket. Help Desk tickets will no longer be issued from an request. Please take the time to review your entries to the web page prior to submitting your request. 59