ELECTRONIC REFUNDS. REPUBLIC of IRELAND & NORTHERN IRELAND

Transcription

1 ELECTRONIC REFUNDS REPUBLIC of IRELAND & NORTHERN IRELAND

2 ELECTRONIC TICKET RECORD HELP ETR INFO ETR The Electronic Ticket Record (ETR) is a request template used to retrieve the Coupon Status Display after an Electronic Ticket has been issued. The ETR is stored in the validating carrier's Electronic Ticket database. All Electronic Ticket Records are stored in a separate database from the PNR. This means the ETR can be used to display the Coupon Status with or without the live PNR being present. By completing the entry ETR followed by the ticket number (13 digits) then the CSD is automatically displayed. Display ETR by Ticket Number (with or without live PNR) Display ETR Request Template (with or without live PNR) Display ETR by ETA item number from PNR (with live PNR only) Display ETR by Name Select from PNR (with live PNR only) (N.B. N1 is not permitted; the entry must include passenger number) ETR ETR ETR1 ETR#N1.2 EXAMPLE OF RETRIEVING ETR WITH LIVE PNR 1P- NCO6YN 1.1REFUND/MARYMRS*ADT 1 BA8081C 14JAN SA DUBLGW HK /O $ E 2 BA8080C 18JAN WE LGWDUB HK /O $ E P- 1.R8K WORLDSPAN TRAVEL REF MICHAEL T- 1.T/24JUN1600 1P/R8K/SB*E A-CM1 TKG FAX-AUTO PRICED FARE TYPE EX FOP- 1.CA G- 1.SSRTKNEBAHK1DUBLGW8081C14JAN C1 2.SSRTKNEBAHK1LGWDUB8080C18JAN C2 **** ITEMS SUPPRESSED ****/DH/ETA/DR ETR >ETR 1.ELECTRONIC TICKET/DOCUMENT NUMBER ( ) 2.VALIDATING AIRLINE( 125 ) FREQUENT TRVL NBR ( ) DATE OF FLT( ) -OR- AIRLINE CONFO ( ) 3.VALIDATING AIRLINE( 125 ) DATE OF FLIGHT ( ) LAST NAME ( REFUND ) FIRST NAME ( MARYMRS ) A. ORIGIN CITY( )DESTINATION CITY( ) FLIGHT NBR( ) -OR- B. CREDIT CARD CODE ( ) NUMBER( ) -OR- C. TELEPHONE NUMBER ( ) press <ENTER> here The indicated fields in bold are automatically populated with information taken from the live PNR. The document number contains the most recent Electronic Ticket issued if multiple names exist , L.P. All Rights Reserved

3 When a live PNR is not present, the information will need to be entered manually using one of the options 1, 2 or 3. (Option 1, which just requires the ticket number, is the easiest way to retrieve the COUPON STATUS DISPLAY). The cursor will automatically appear at the end of the template and all that is required is to press <ENTER> here. COUPON STATUS DISPLAY INFO ETXX0 The Coupon Status Display (CSD) is retrieved from the carriers Electronic Ticket database when the ETR template is completed. The CSD contains the passenger's name and the current status of each flight coupon in the Electronic Ticket. EXAMPLE: COUPON STATUS DISPLAY (CSD) TICKET REFUND/MARYMRS NCO6YN/1P/R8K CPN FROM/TO FLT DATE FBC STATUS 1 DUBLGW BA JAN06 CEUCBA OPEN FOR USE 2 LGWDUB BA JAN06 CEUCBA OPEN FOR USE >ETR VIEW TICKET DATA ( ) >ETR DISPLAY HISTORY ( ) >ETR VOID ELECTRONIC TICKET ( ) >ELECTRONIC REFUND AUTHORIZATION REQUEST ( ) >ETR REVALIDATION ( ) A combination of the following options may be present at the bottom of each CSD: View the Electronic Ticket DATA Display the Electronic Ticket History (participating carriers only) VOID an Electronic Ticket Request an Electronic REFUND (participating carriers only) Revalidation (participating carriers only) The length of time the CSD can be displayed depends upon the coupon status. This does vary per carrier. Refer to INFO ETXX0. (where XX = airline code). The Industry Standard is: 13 MONTHS from last date of travel, where at least one segment is OPEN FOR USE. 7 DAYS from last date of travel where NO segments are OPEN FOR USE. The tab option ELECTRONIC REFUND AUTHORIZATION REQUEST in the Coupon Status Display indicates that the carrier participates in the ability to process Electronic Refunds , L.P. All Rights Reserved

4 ASSIGN PRINTER FOR REFUND PRINTING With an electronic refund, it is mandatory in Ireland and the UK that a REFUND NOTICE is printed. Each agency needs to have a printer assigned by the HELPDESK in order for this REFUND NOTICE to print. The itinerary / invoice document distribution template needs to be updated with the new option identifier (R). An agent can verify that the printer has been assigned by checking their AIR TABLE using the entry 4G. 4G (partial display of air table) LLI PRINTER DISTRIBUTION PRT OPT IATA CRTS 7BA601 R BA612 7BA613 7BA614 7BA615 7BA616 7BA617 7BA618 7BA619 7BA61A 7BA61B 7BA61C 7BA61D 7BA61E 7BA61F 7BA620 7BA621 7BA622 7BA623 7BA624 7BA625 7BA626 7BA627 7BA628 7BA629 7BA62A 7BA601 LN BA612 7BA613 7BA614 7BA615 7BA616 7BA617 7BA618 7BA619 7BA61A 7BA61)> NOTE The R in the LLI Printer Distribution of the AIR TABLE indicates that a printer has been assigned , L.P. All Rights Reserved

5 ELECTRONIC REFUND HELP REFBSP / INFO REFXX INFO REFXXETKT (XX=country code) The tab option ELECTRONIC REFUND AUTHORIZATION REQUEST in the Coupon Status Display indicates that the carrier participates in the ability to process Electronic Refunds. TICKET REFUND/MARYMRS NCO6YN/1P/R8K CPN FROM/TO FLT DATE FBC STATUS 1 DUBLGW BA JAN06 CEUCBA OPEN FOR USE 2 LGWDUB BA JAN06 CEUCBA OPEN FOR USE >ETR VIEW TICKET DATA ( ) >ETR DISPLAY HISTORY ( ) >ETR VOID ELECTRONIC TICKET ( ) >ELECTRONIC REFUND AUTHORIZATION REQUEST ( ) >ETR REVALIDATION ( ) Type X or R here and <enter> STEP 1: REFUND TEMPLATE ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 24JUN05 TICKET REFUND/MARYMRS NCO6YN/1P/R8K >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: EUR FARE: ( ) AMT:( ) FARE USED ( ) TAX: XT TAX: ( ) *COMMISSION EARNED* TAX: UP 7.47 TAX: ( ) AMT: TAX: BC 3.50 TAX: ( ) *COMMISSION RECALLED* TTL: EUR TTL: ( ) PCT: 1 RN (2) ADDL DATA (Y) ACTION ( ) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT PARTIAL FARE DATA PENALTY FOR REFUND FARE USED COMMISION Base fare and taxes information of partial fare FARE INFORMATION TO BE REFUNDED Penalty amount Base Fare amount for the used coupons excluding taxes Value of commission earned or recalled AMT for specific amount: PCT for a percentage value This information will pre-populate from a live PNR RN The number of refund notice documents to print. Default is 2 ADDL DATA PENALTY FOR REFUND Defaults to Y to update information in additional template field. MUST OVERRIDE the Y with X Penalty amount , L.P. All Rights Reserved

6 STEP 2: ADDITIONAL TAXES TEMPLATE (will not always display) Additional templates have been created to show the breakdown of combined taxes (XT) and unused Passenger Facility Charges (PFC S) for refund. These additional templates will display when: An XT and/or XF tax code is present in the Full Fare Data column An amount for the XT and/or XF tax code is found in the Partial Fare data column P (for partial refund) is entered in the ACTION field. ***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01 UP 7.47 TX02 BC 3.50 TX03(..) (...) TX04(..) (...) TX05(..) (...) TX06(..) (...) TX07(..) (...) TX08(..) (...) TX09(..) (...) TX10(..) (...) TX11(..) (...) TX12(..) (...) TX13(..) (...) TX14(..) (...) TX15(..) (...) TX16(..) (...) TX17(..) (...) TX18(..) (...) TX19(..) (...) TX20(..) (...) UNUSED PFC ( ) ( ) ( ) ( ) LIST OF TAX CODES AND AMOUNTS REQUIRED FOR XT TAX NOTE When the additional tax template is displayed, taxes from the primary refund template are automatically copied over. The tax code and tax amount parentheses are removed (as above) to indicate that these values cannot be amended within the template. Additional tax codes and amounts are manually completed with the parentheses present. UNUSED PFC ACTION 3 Character airport code and applicable value code (max 4 digits plus decimal point) for each unused PFC.i.e. TX05 (XF) (1.90) UNUSED PFC (JFK3) C = CONFIRM to process refund or display the additional data template. I = IGNORE all data and return to REFUND template. E = EXIT and discontinue data processing. H = HELP displays an explanation for each template field , L.P. All Rights Reserved

7 STEP 3: ADDITIONAL DATA TEMPLATE ***ADDITIONAL DATA *** >VIEW ORIG FOP CA AMOUNT EUR DOMESTIC ( * Y/N NET ( * Y/N ORIG FOP2 AMOUNT2 TOUR CODE ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (...) MISC FEE REFUND PENALTY COMM EARNED P (...) CUSTOMER FILE REF THE NET FIELD IS A MANDATORY FIELD> EXPLANATIONS OF FIELDS: ORIG FOP*** Form of payment from original ticket Eg CA cash: CK check: AN agent non revenue CCVI credit card (note expiration NOT required) AMOUNT*** Three letter currency code and currency value DOMESTIC Y for wholly domestic travel, otherwise, N. i.e. LONMAN NET Y for a Net transaction, otherwise, N ORIG FOP2*** The second form of payment for a document issued with two forms of payment AMOUNT2*** The amount for the ORIG FOP 2 field TOUR CODE As shown on the ticket (mandatory if the Net Field contains Y) ORIG ISS DOC*** The validating carrier code, the 10-digit ticket number and the check digit of the original issue ticket. NET FARE AMT The net fare amount for a Net Remit transaction (excluding taxes) SELLING FARE Not in use AMT A/L AUTHORITY Airline authorisation code to refund certain types of tickets (min 1 max 25 characters). The code prints on the Refund Notice document The following characters only are permitted: - *. / $ REFUND Not applicable for electronic tickets PENALTY COMM EARNED CUSTOMER FILE REF ACTION Only applicable in BSP Ireland. Not in use by BSP UK / Northern Ireland Use only if airline allows commission to be earned on Penalty. Check with individual airline for details on penalty commission. Reference number for credit card maximum of 27 alpha/numeric characters (optional entry used if data entered in original sales transaction) C = CONFIRM and process the data, and return to REFUND template. I = IGNORE all data and return to REFUND template. E = EXIT and discontinue data processing. H = HELP displays an explanation for each template field. *** These fields, when completed in the primary refund template, are automatically copied to the additional data template. This will include the appropriate forms of payment and their values for split payment transactions. The fields will display without the parentheses so the data cannot be removed or changed , L.P. All Rights Reserved

8 STEP 4: REFUND NOTICES The automated refund notice document is issued for each automated electronic refund process. It is issued when the automated refund templates are successfully completed. A refund notice document number is automatically assigned to each document. Two copies of the document print for each automated refund. The notice prints to plain paper only. The TTL amount in the PARTIAL FARE DATA field must be lower than the amount in the FULL FARE DATA. When a partial refund is selected, the TTL amount in the PARTIAL FARE DATA field must equal the fare and tax(es) being refunded. For partial refunds, unused PFC s must be specified individually and must include the airport code and amount, e.g. BOS4.50. For partial refunds, tax amounts must be specified individually and must include the ISO tax code and amount, e.g. FR4.90. When both XT and XF tax amounts are manually typed into the PARTIAL FARE DATA column, the additional taxes template will automatically display with an advisory message to complete the XT tax amount. If XT tax amounts are entered but the unused PFC information is excluded, then the additional taxes template will redisplay with an advisory message to enter data in the Unused PFC Fields. REPRINT REFUND NOTICE OPTIONS DESCRIPTION: HELP REFREP / INFO REFXX R/N XX=country code ENTRY Reprint refund notice from DDL item 1 & print 2 copies Reprint refund notice from DDL items 3, 5 & 8 & print 4 copies Reprint refund notice from DDL items 4-10 & print 1 copy Reprint refund notice from DDL items 3 & 4-7 & 12 and print 3 copies (max. number of reprinted items per transaction = 10) DDRF1#RN2 DDRF3/5/8#RN4 DDRF4-10#RN1 DDRF3/4-7/12#RN3 1. Reprinting is only possible when DDL is active. 2. The entries are identical for both Paper and Electronic Tickets. 3. Reprinting is not allowed when an e-ticket is exchanged and refunded on the same day. Examples for the following types of refunds are shown in the following pages: 1 FULL REFUND 2 FULL REFUND WITH PENALTY 3 NON-REFUNDABLE FARE; ALL TAXES REFUNDABLE 4 PARTIAL REFUND CERTAIN TAXES REFUNDABLE 5 PARTIAL REFUND with PENALTY XT TAXES INCLUDING XF TAX REFUNDABLE 6 IT & BT FARE / UNUSED FARE / FULL REFUND / PENALTY FOR REFUND 7 NET REMIT FARE: UNUSED TICKET / FULL REFUND / PENALTY FOR REFUND 8 NET REMIT FARE: PARTIAL REFUND WITH PENALTY , L.P. All Rights Reserved

9 1. FULL REFUND Base fare Fare Used 0.00 Penalty for Refund 0.00 Taxes All taxes refundable / unused ticket RESPONSE: REFUND TEMPLATE ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 24JUN05 TICKET REFUND/MARYMRS NCO6YN/1P/R8K >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: EUR FARE: ( ) AMT:( ) FARE USED ( ) TAX: XT TAX: ( ) *COMMISSION EARNED* TAX: UP 7.47 TAX: ( ) AMT: TAX: BC 3.50 TAX: ( ) *COMMISSION RECALLED* TTL: EUR TTL: ( ) PCT: 1 RN (2) ADDL DATA (X) ACTION ( F ) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT NOTE: Override the Y in additional data with X, type F into the action field and enter brings up the additional data template automatically because of mandatory entries required. ***ADDITIONAL DATA *** >VIEW ORIG FOP CA AMOUNT EUR DOMESTIC (N* Y/N NET (N* Y/N ORIG FOP2 AMOUNT2 TOUR CODE ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (...) MISC FEE REFUND PENALTY COMM EARNED CUSTOMER FILE REF THE NET FIELD IS A MANDATORY FIELD> NOTE: Enter mandatory information: DOMESTIC / NET Confirm the refund request by entering C in the ACTION field and press <ENTER> REFUND PROCESSED *ETA ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION 1.BA I 24JUN ETR REFUND/MARYMRS 2.BA RF 28JUN ETR NC3J3WYKR1 DD DAILY DOCUMENTATION LOG WORLDSPAN SALES DUBLIN JUN 05 ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE A ERE REFUND/ , L.P. All Rights Reserved

10 2. FULL REFUND with PENALTY Base fare Fare Used 0.00 Penalty for Refund Taxes All taxes refundable / unused ticket ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 24JUN05 TICKET REFUND/KEVINMR NCPA39/1P/R8K >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: EUR FARE:( ) AMT:( ) FARE USED ( ) TAX: XT TAX:( ) *COMMISSION EARNED* TAX: UP 7.47 TAX:( ) AMT: TAX: BC 3.50 TAX:( ) *COMMISSION RECALLED* TTL: EUR TTL:( ) PCT: 1 RN (2) ADDL DATA (X) ACTION (F) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT NOTE: Enter penalty amount into penalty for refund field, X into ADD DATA and action F for a full refund with penalty. ***ADDITIONAL DATA *** >VIEW ORIG FOP CA AMOUNT EUR DOMESTIC (N* Y/N NET (N* Y/N ORIG FOP2 AMOUNT2 TOUR CODE ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (...) MISC FEE REFUND PENALTY COMM EARNED P (...) CUSTOMER FILE REF THE NET FIELD IS A MANDATORY FIELD> REFUND PROCESSED *ETA ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION 1.BA I 24JUN ETR REFUND/KEVINMR 2.BA RF 28JUN ETR NC3J3WYKR3 DD DAILY DOCUMENTATION LOG WORLDSPAN SALES DUBLIN JUN 05 ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE A ERE REFUND/ 3. NON-REFUNDABLE FARE / ALL TAXES REFUNDABLE , L.P. All Rights Reserved

11 Base fare Fare Used / NON-REFUNDABLE FARE Penalty for Refund N/A Taxes All taxes refundable / unused ticket ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 24JUN05 TICKET REFUND/JOHN.MR NCO4ZD/1P/R8K >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: EUR FARE:(0.00 ) AMT:( ) FARE USED ( ) TAX: XT TAX:(50.08 ) *COMMISSION EARNED* TAX: UP 7.47 TAX:(7.47 ) AMT: TAX: BC 3.50 TAX:(3.50 ) *COMMISSION RECALLED* TTL: EUR TTL:(61.05 ) PCT: 1 RN (2) ADDL DATA (X) ACTION (P) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT ***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01 UP 7.47 TX02 BC 3.50 TX03(GB) ( ) TX04(UB) (9.03) TX05(YQ) (26.00.) TX06(..) (...) TX07(..) (...) TX08(..) (...) TX09(..) (...) TX10(..) (...) TX11(..) (...) TX12(..) (...) TX13(..) (...) TX14(..) (...) TX15(..) (...) TX16(..) (...) TX17(..) (...) TX18(..) (...) TX19(..) (...) TX20(..) (...) UNUSED PFC ( ) ( ) ( ) ( ) LIST OF TAX CODES AND AMOUNTS REQUIRED FOR XT TAX ***ADDITIONAL DATA *** >VIEW ORIG FOP CA AMOUNT EUR DOMESTIC (N* Y/N NET (N* Y/N ORIG FOP2 AMOUNT2 TOUR CODE ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (...) MISC FEE REFUND PENALTY COMM EARNED P (...) CUSTOMER FILE REF THE NET FIELD IS A MANDATORY FIELD> DAILY DOCUMENTATION LOG WORLDSPAN SALES DUBLIN JUN 05 ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE A ER E REFUND/ ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION 1.BA I 24JUN ETR REFUND/JOHN.MR 2.BA RF 28JUN ETR NC3J3WYKR2 4. PARTIAL REFUND CERTAIN TAXES REFUNDABLE , L.P. All Rights Reserved

12 Base fare Fare Used Penalty for Refund 0.00 Taxes GB & UB taxes refundable ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 24JUN05 TICKET REFUND/LOUISEMS 3CRW24/1P/R8K >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: EUR FARE:( ) AMT:( ) FARE USED ( ) TAX: XT TAX:(24.08 ) *COMMISSION EARNED* TAX: UP 7.47 TAX:( ) AMT: TAX: BC 3.50 TAX:( ) *COMMISSION RECALLED* TTL: EUR TTL:( ) PCT: 1 RN (2) ADDL DATA (X) ACTION (P) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT ***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01(GB) ( ) TX02(UB) ( ) TX03(..) (...) TX04(..) (...) TX05(..) (...) TX06(..) (...) TX07(..) (...) TX08(..) (...) TX09(..) (...) TX10(..) (...) TX11(..) (...) TX12(..) (...) TX13(..) (...) TX14(..) (...) TX15(..) (...) TX16(..) (...) TX17(..) (...) TX18(..) (...) TX19(..) (...) TX20(..) (...) UNUSED PFC ( ) ( ) ( ) ( ) LIST OF TAX CODES AND AMOUNTS REQUIRED FOR XT TAX ***ADDITIONAL DATA *** >VIEW ORIG FOP CA AMOUNT EUR DOMESTIC (N* Y/N NET (N* Y/N ORIG FOP2 AMOUNT2 TOUR CODE ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (...) MISC FEE REFUND PENALTY COMM EARNED P (...) CUSTOMER FILE REF THE NET FIELD IS A MANDATORY FIELD> REFUND PROCESSED ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION 1.BA I 24JUN ETR REFUND/LOUISEMS 2.BA RF 29JUN ETR NCGAI3530W ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE A ERE REFUND/ , L.P. All Rights Reserved

13 5. PARTIAL REFUND with PENALTY XT TAXES INCLUDING XF TAX REFUNDABLE Base fare Fare Used Penalty for Refund Taxes GB & UB taxes refundable ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 24JUN05 TICKET REFUND/JOSEPHMR 3DQ7Y4/1P/R8K >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: EUR FARE:( ) AMT:( ) FARE USED ( ) TAX: XT TAX:(39.88 ) *COMMISSION EARNED* TAX: UP 7.47 TAX:( ) AMT: TAX: UQ 1.30 TAX:( ) *COMMISSION RECALLED* TTL: EUR TTL:( ) PCT: 1 RN (2) ADDL DATA (X) ACTION (P) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT ***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01(US) ( ) TX02(XA) ( ) TX03(XY) ( ) TX04(YC) ( ) TX05(XF) ( ) TX06(.. ) (...) TX07(..) (...) TX08(..) (...) TX09(..) (...) TX10(..) (...) TX11(..) (...) TX12(..) (...) TX13(..) (...) TX14(..) (...) TX15(..) (...) TX16(..) (...) TX17(..) (...) TX18(..) (...) TX19(..) (...) TX20(..) (...) UNUSED PFC (EWR3 ) ( ) ( ) ( ) LIST OF TAX CODES AND AMOUNTS REQUIRED FOR XT TAX NOTE: Enter XT taxes individually. Enter UNUSED PFC with airport code and value code. Action C to confirm. ***ADDITIONAL DATA *** >VIEW ORIG FOP CA AMOUNT EUR DOMESTIC (N* Y/N NET (N* Y/N ORIG FOP2 AMOUNT2 TOUR CODE ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (...) MISC FEE REFUND PENALTY COMM EARNED P (...) CUSTOMER FILE REF THE NET FIELD IS A MANDATORY FIELD> , L.P. All Rights Reserved

14 6. IT & BT FARE / UNUSED FARE / FULL REFUND / PENALTY FOR REFUND Net fare Fare Used 0.00 Penalty for refund Taxes All taxes refundable / unused ticket ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 29JUN05 TICKET REFUND/ITBT.MR MEAQRJ/1P/R8K >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: EUR FARE:( ) AMT:( ) FARE USED ( ) TAX: UP 7.47 TAX:( ) *COMMISSION EARNED* TAX: BC 3.50 TAX:( ) AMT: TAX: XT TAX:( ) *COMMISSION RECALLED* TTL: EUR TTL:( ) PCT: RN (2) ADDL DATA (X) ACTION (F) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT ***ADDITIONAL DATA *** >VIEW ORIG FOP CA AMOUNT EUR DOMESTIC (N* Y/N NET (N* Y/N ORIG FOP2 AMOUNT2 TOUR CODE IT12345 ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (...) MISC FEE REFUND PENALTY COMM EARNED P (...) CUSTOMER FILE REF THE NET FIELD IS A MANDATORY FIELD> REFUND PROCESSED DD DAILY DOCUMENTATION LOG WORLDSPAN SALES DUBLIN JUN 05 ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE A ERE REFUND/ ***** END OF REPORT ***** *ETA ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION 1.BA I 29JUN ETR REFUND/ITBT.MR 2.BA RF 30JUN ETR NCT1W9BLAT , L.P. All Rights Reserved

15 7. NET REMIT FARE: UNUSED TICKET / FULL REFUND / PENALTY FOR REFUND TKT Base fare Fare Used 0.00 Net Remit Fare Penalty for refund Taxes All taxes refundable / unused ticket ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 24JUN05 TICKET REFUND/NETREMIT 3DJFGE/1P/R8K >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: EUR FARE:( ) AMT:( ) FARE USED ( ) TAX: XT TAX:( ) *COMMISSION EARNED* TAX: UP 7.47 TAX:( ) AMT: TAX: BC 3.50 TAX:( ) *COMMISSION RECALLED* TTL: EUR TTL:( ) PCT: RN (2) ADDL DATA (X) ACTION (F) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT ***ADDITIONAL DATA *** >VIEW ORIG FOP CA AMOUNT EUR DOMESTIC (N* Y/N NET (Y* Y/N ORIG FOP2 AMOUNT2 TOUR CODE IT12345 ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (...) MISC FEE REFUND PENALTY COMM EARNED P (...) CUSTOMER FILE REF THE NET FIELD IS A MANDATORY FIELD> NOTE: Tour Code automatically repopulates. Must enter Y for Net and the Net Remit fare must be entered as NET FARE AMT. REFUND PROCESSED DAILY DOCUMENTATION LOG WORLDSPAN SALES DUBLIN JUN 05 ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE A ERE REFUND/ , L.P. All Rights Reserved

16 8. NET REMIT FARE: PARTIAL FARE WITH PENALTY TKT Base fare Fare Used Net Remit Fare Net Fare Used Penalty for refund Taxes GB & refundable / unused ticket ETR ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 30JUN05 TICKET REFUNDTWO/ITBT. MZ4SVF/1P/R8K >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: EUR FARE:( ) AMT:(50.00 ) FARE USED ( ) TAX: XT TAX:(24.08 ) *COMMISSION EARNED* TAX: UP 7.47 TAX:( ) AMT: TAX: BC 3.50 TAX:( ) *COMMISSION RECALLED* TTL: EUR TTL:( ) PCT: RN (2) ADDL DATA (X) ACTION (P) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT ***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01(GB) ( ) TX02(UB) ( ) TX03(..) (...) TX04(..) (...) TX05(..) (...) TX06(..) (...) TX07(..) (...) TX08(..) (...) TX09(..) (...) TX10(..) (...) TX11(..) (...) TX12(..) (...) TX13(..) (...) TX14(..) (...) TX15(..) (...) TX16(..) (...) TX17(..) (...) TX18(..) (...) TX19(..) (...) TX20(..) (...) UNUSED PFC ( ) ( ) ( ) ( ) LIST OF TAX CODES AND AMOUNTS REQUIRED FOR XT TAX ***ADDITIONAL DATA *** >VIEW ORIG FOP CA AMOUNT EUR DOMESTIC (N* Y/N NET (Y* Y/N ORIG FOP2 AMOUNT2 TOUR CODE IT12345 ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (...) MISC FEE REFUND PENALTY COMM EARNED P (...) CUSTOMER FILE REF THE NET FIELD IS A MANDATORY FIELD> , L.P. All Rights Reserved

17 8. NET REMIT FARE: PARTIAL FARE WITH PENALTY (continued) ADDITIONAL DATA 2 TEMPLATE FOR NET REMIT TICKETS This template will only display when: There is an amount in the NET FARE AMT field in the ADDITIONAL DATA TEMPLATE and It is a partial refund or The refund is for an exchanged ticket. The display of the template will include a message alerting the user as to which fields to complete. ***ADDITIONAL DATA 2*** >VIEW NET FARE AMT NET FARE USED ( * NET FARE REFUND ( * REFUND REQUIRES DATA IN THE NET FARE USED AND NET FARE REFUND FIELDS *ETA ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION 1.BA I 30JUN ETR REFUNDTWO/ITBT. 2.BA RF 01JUL ETR ND5TAFI3KN DD DAILY DOCUMENTATION LOG WORLDSPAN SALES DUBLIN JUL 05 ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE A ERE REFUNDT ***** END OF REPORT ***** , L.P. All Rights Reserved

18 REVERSAL OF ELECTRONIC REFUND DDRR All airlines do not allow reversal of an Electronic Refund. Must check airlines eligibility for REFUND REVERSAL by looking up the INFO ETXX0 pages for the airline (where XX is the airline code). In Ireland and the UK, an electronic refund reversal must be done on the same day as refund was processed (per country BSP requirements). INFOETCO0 Display the Electronic Ticketing guidelines for Continental Airways. ELECTRONIC TICKETING - CONTINENTAL AIRLINES INFO ETCO0 E-TICKETING FUNCTIONS/GUIDELINES BULK TICKETING FARES YES CLAIM PNR YES E-TICKET EXCHANGE YES E-TICKET HISTORY NO E-TICKET REFUND YES E-REVERSE EXCHANGE/REFUND YES E-TICKET VOID YES ETR DISPLAY MIN/MAX 7 DAYS/24 MONTHS FORMS OF PAYMENT CA-Y CC-Y CK-Y GR-Y MS-Y SGR-Y GROUP PNR YES INTERLINE TICKETING YES >4G/TA*CO-E)> NOTE: Continental allows electronic refunds to be reversed. Reversal can be completed from the DD log using the DD line number. Reverse refund for Daily Document Log item 3 (or Daily Activity Report item 3) DDRR , L.P. All Rights Reserved

19 EXAMPLE OF ELECTRONIC REFUND REVERSAL DD Display the daily document log. DAILY DOCUMENTATION LOG WORLDSPAN SALES DUBLIN JUN 05 ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE A ERE REFUND/ A ERE NET AMT REFUND/ A ERE REFUND/ A ERE REFUND/ DDRR4 Refund reversal for item on line 4. ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE A RRE REFUND/JOS APPROVAL OBTAINED - REFUND REVERSAL DD Daily document log will now show RR for the refund reversal. ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE A ERE REFUND/ A ERE NET AMT REFUND/ A ERE REFUND/ A RRE REFUND/ *ETA In the PNR the Electronic Refund Reversal will be shown in the ETA with the status RR. ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION 1.CO I 24JUN ETR REFUND/JOSEPHMR 2.CO RF 29JUN ETR CO CO RR 29JUN ETR REFUND/JOSEPHMR , L.P. All Rights Reserved

20 FURTHER INFORMATION SOURCES ETR REFUND AUTHORIZATION REQUEST REFUND INFORMATION BY COUNTRY ELECTRONIC REFUND COUNTRY INFORMATION ADDITIONAL DATA TEMPLATE ELECTRONIC TICKETING - INDEX ELECTRONIC TICKETING FUNCTIONS ELECTRONIC TICKET RECORD TEMPLATE HELP ET REFUND INFO REF XX INFO REF XX ETKT INFO REF XX TEMP INFO ETKT HELP ETFUNC INFO ETR CARRIER SPECIFIC E-TICKET GUIDELINES INFO ET XX 0 (XX - CARRIER CODE) ETR VIEW TICKET DATA EXPLANATION PARTICIPATING CARRIER GRS INFO ETR VIEWEXPL G / AIR / XX0 / ETKT (XX - CARRIER CODE) For country specific information on Refunds please use: - IE for BSP Ireland - GB for BSP UK , L.P. All Rights Reserved