CSE Membership Payment Using Direct Debit Instalments

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1 CSE Membership Payment Using Direct Debit Instalments Please note the CSE Direct Debit Terms and Conditions below have been updated and will come into effect on 1st August The CSE's terms and conditions for payment of membership fees via direct debit instalment are available below. If you require more information about the Direct Debits payments system itself please visit the UK BACS site: Eligibility The following CSE membership categories (annual options only) may be paid in instalments by Direct Debit subject to a minimum 12 month contract: Category 2 memberships: Members of University of Edinburgh Staff Members of Edinburgh College of Art Staff Category 3 memberships: Spouse/ Partner of University of Edinburgh Staff /student/other University of Edinburgh Students Dependant Child of University of Edinburgh Staff /student/other University of Edinburgh Students Graduate of University of Edinburgh Members of Staff within Associated Institutions Corporate Agreements Category 4 memberships: Member of the General Public Category 5 memberships: Seniors Climbing wall bolt-on memberships: Available at an additional cost with 12 month gym memberships (Categories 2-5) paid by Direct Debit More information on these membership categories, including pricing, can be found on our website:

2 Instalment Dates Twelve month CSE memberships (as listed above) may be paid in instalments by Direct Debit. Effective from 1st August 2014: An initial payment equivalent to three instalment amounts is required at the time of taking out the membership and can be paid by cash, debit / credit card. This will be followed by nine subsequent Direct Debit payments. This means that: Category 2 members will pay 51 initially, followed by nine payments of 17 Category 3 members will pay 72 initially, followed by nine payments of 24 Category 4 members will pay 90 initially, followed by nine payments of 30 Category 5 members will pay 23 initially, followed by nine payments of 9 Climbing wall bolt-on members will pay an additional 18 initially, followed by an additional nine payments of 6 One consolidated payment covering gym membership & climbing wall bolt-on will be taken for each of the nine Direct Debit instalments. Direct Debit membership payments will be collected from your bank account on the 1st of the month. There will be a one month processing period before the first instalment is requested from your bank account. A copy of the instalment schedule (when the instalments are due and the amounts payable) will be sent in writing, by or letter, to the account holder. Any changes to either dates or amounts will also be notified to the account holder in writing. Direct Debit Checklist You are signing up to a twelve month contract. If you cancel your Direct Debit instruction within your twelve month membership period the outstanding balance on your membership will become due immediately. Please read the Cancellations Section of this document carefully. If you wish to pay by Direct Debit instalments you must have a valid bank/building society account or open one before applying for a CSE membership Check that the bank/building society account is suitable for Direct Debits as not all accounts will accept Direct Debits The account holder must complete the Direct Debit Mandate. Read the Direct Debit guarantee printed at the bottom of the mandate. This is your guarantee that the account holder will receive 10 days notice of payments to be deducted and that, should a payment have been deducted in error the account holder is guaranteed an immediate refund. More information about opening a UK bank account can be found at the link below:

3 It is very important that enough money is in your bank account on the date of each payment. Your bank may charge you a fee if the money is not in your account. New Members When applying for your membership you will be asked to complete a one page Membership Application form. You must read the CSE Membership Rules, Data Protection regulations and Your Health and Exercise questionnaire before completing the application as the completion of this document creates a binding contractual agreement. You should also complete a Direct Debit Mandate [Appendix 1]. This is available to download below if you wish to complete it in advance or can be obtained at the reception desk when you fill out the membership application form (please remember to bring your bank details if you select this option). Please ensure that you read the Direct Debit Terms and Conditions and fill in the required fields in block capitals. Staff members should provide their home address on the mandate form. Graduates should use their old matriculation number instead of their member number on the mandate. If you are unsure of any details please ask the receptionist processing your membership. Please note that the minimum length of contract is twelve months. You must notify us of any changes to your bank/address details or if you wish to change your method of payment at least 10 working days before your next due instalment. Renewing Members Continuing to pay by Direct Debit? You will be notified in writing, either by or letter, at least ten days before your membership expires that your membership is due for renewal. Provided you have no unpaid balances from previous memberships and a Direct Debit instruction is still in force, then your CSE membership will be renewed for another year and the Direct Debit instruction will be continued to cover the new membership period. Please note: We will only renew your membership and continue your Direct Debit if you indicate agreement in writing. We will not renew your membership unless we receive a legible completed mandate form from you. By completing and signing the mandate form you are entering into a new twelve month membership contract and agree to abide by the CSE Membership and Direct Debit terms and conditions. You are strongly advised to read these terms and conditions before signing & returning

4 your mandate form, paying special attention to the Cancellations and Change of Details policies. Once your mandate form has been received and processed, we will send you a copy of your new instalment schedule (when the instalments are due and the amounts payable) in writing, by or letter. Please be aware, as of 1st May 2009, all new & renewal Direct Debit instalments will be collected on the first of each month for the duration of your 12 month contract. CSE membership prices traditionally change on the 1st of August of each year and we will include a current membership price list in our correspondence. Changes to the amounts payable, due to membership price increases, will be indicated at this time. Paying by Direct Debit for the first time? If you wish to commence payment of membership fees by Direct Debit, you must complete the Direct Debit Mandate [Appendix 1] and a new Membership Application form as described above. Notification of Direct Debit Amounts A copy of the instalment schedule (when the instalments are due and the amounts payable) will be sent in writing, by or letter, to the account holder. Any changes to either dates or amounts will also be notified to the account holder in writing. Please note: The first instalment amount indicated on your plan will have been paid by yourself at the time of joining. Unfortunately, at present, we are unable to indicate this as being paid. Late Payment Where an instalment is paid late or, for example, where the payment of the Direct Debit is refused by the bank/building society no late fee will be charged however your membership will be immediately suspended. We will notify you in writing, by or letter, of any late instalments. You will have seven days to respond with an alternative method of payment. Failure to respond within the seven day period will result in your membership and Direct Debit instruction being cancelled and any outstanding balance will become due immediately (please refer to Debt Policy). Debt Policy Collection of outstanding balances of membership fees, where the Direct Debit instruction has been cancelled within the minimum twelve month contract, will be treated in accordance with the University of Edinburgh s standard credit control timetable as outlined in the University s Finance manual; Section

5 Change of Bank Account Should you wish to change the bank account being used for Direct Debit payment, a new Direct Debit Mandate [Appendix 1] must be completed and signed by the account holder. It is also advisable to cancel the Direct Debit instruction with your bank on the existing account. Alternatively if you are closing the bank account being used for Direct Debits and transferring to a new account, you can request that the new bank informs us of the changes. If this option is selected we will receive the information automatically. However, you may wish to confirm we have received the new details by contacting the CSE Membership Administration Office. Please note: You must inform the CSE Membership Administration Office of any changes to your bank account, either directly by sending in a new mandate or via the banking system, at least 10 days before the next instalment date to allow the change to be effective. Change of Contact Details If you change your or home address, please inform the CSE Membership Administration Office by to heather.brown@ed.ac.uk or by letter stating your membership and / or staff number. Cancelling a Direct Debit Instruction You can cancel a Direct Debit at any time by writing to your Bank or Building Society (please also send a copy of your letter to the CSE Membership Administration Office at the contact address below). Please be aware that by cancelling your Direct Debit instruction you are not cancelling your membership. If you wish to cancel your membership please refer to Cancelling Your Direct Debit Membership. If a Direct Debit instruction is cancelled within the minimum 12 month period, your CSE membership will be terminated and any balance of membership fees will become due immediately (please refer to Debt Policy) unless prior notification has been received and a refund authorised by the Membership Administration Office. Cancelling Your Direct Debit Membership If you wish to cancel your Direct Debit membership you must send a written cancellation request to the Membership Administration Office at the address below, giving at least four weeks notice. Cancellations within the twelve month term of your membership will only be granted in exceptional circumstances or on production of a medical certificate. An administration charge equivalent to one month s instalment fee may be made.

6 Enquiries Please any queries to Alternatively, written enquires can be sent to: The University of Edinburgh Membership Administration Office Centre for Sport and Exercise 46 Pleasance Edinburgh EH8 9TJ