TITANIUM EMI CARD USER MANUAL BAJAJ FINANCE LIMITED

Transcription

1 TITANIUM EMI CARD USER MANUAL BAJAJ FINANCE LIMITED

2 KNOW YOUR TITANIUM EMI CARD The Bajaj Finserv Titanium EMI Card empowers you to swipe and buy your favourite products like LED TVs, Air Conditioners, Refrigerators, Washing Machines, Microwave Ovens, Smartphones, Laptops, Furniture, Clothes and Accessories, Eyewear, Footwear, Small Appliances, Travel, Holiday Packages and much more on easy EMIs. Enjoy the experience of shopping with instant approval and minimum documentation. Your 16-digit card number. Expiry Date of your card. Please check if your name appears correctly. If not, please advise us for necessary corrections. Date of issuance.

3 F EAT U R ES A N D B EN EFITS FEATURES Pre-approved Loan Eligibility Acts as a pre-approved loan amount in your wallet which allows you to buy products on EMIs as per your loan eligibility Approval in Seconds Swipe/use online and make your purchase instantly Minimum Documentation No need to submit multiple documents, your EMI Card carries all loan amount details with other information as well Immediate and Easy Cash Loan Fulfilment Get funds transferred into your registered bank account instantly, with the pre-approved emergency loan on call, online or by visiting your nearest BFL branch Know your Spends Check your card transactions and loan details by logging on to Customer Portal-Experia or by calling Instant Alerts Stay updated with instant transaction alerts on your registered mobile number and ID BENEFITS Shop over wide range of products LEDs, ACs, Refrigerators, Washing Machines, Smartphones, Laptops, Furniture, Clothing, Eyewear, Accessories, Small Appliances, Travel and Holiday Packages and much more Shop at 25,000+ retailer stores 600+ cities 50+ categories Online shopping on easy EMIs and much more Buy multiple products online

4 US E YOU R EM I C A R D FOR DURABLE PRODUCTS DIGITAL PRODUCTS DAILY NEEDS LIFESTYLE PRODUCTS CLOTHES AND ACCESSORIES PRODUCTS ON E-COMMERCE LIFE CARE SERVICES TRAVEL AND HOLIDAY PACKAGES HOW TO USE YOUR TITANIUM EMI CARD 1. Walk in to any partner store with your Titanium EMI Card 2. The executive at the counter will swipe or make a transaction on the retail store machine 3. Enter your pin code to validate the transaction 4. The executive will enter the product details and provide a loan details slip 5. Sign, complete your transaction and take home your product

5 CHANGE YOUR EMI CARD PIN ON EXPERIA 1. Visit Customer Portal-Experia 2. Enter your User ID and Password 3. Go to My Relations 4. Go to EMI Card details > Click on view details 5. Select the Change EMI Card PIN option 6. Enter the current PIN > Enter new PIN 7. Answer any one security question > Generate OTP 8. Enter the OTP received and submit your PIN 9. You have successfully changed your EMI Card PIN

6 EMI CARD RELATED INFORMATION To view all your EMI Card related information online follow the points below. 1. Visit Customer Portal-Experia and log in with your customer details 2. Check loan details 3. View special offers on your card 4. Select from the options and get all the necessary information

7 AVAIL THE EMERGENCY CASH LOAN ONLINE 1. Log on to our website 2. Enter your Username and Password 3. Apply for an Emergency Loan, as per eligibility 4. Accept the Loan Details, Promissory Note along with the Terms & Conditions 5. OTP will be sent to your registered mobile number 6. Enter the OTP to authenticate transaction 7. Funds will get transferred to your registered bank account

8 AVAIL THE EMERGENCY CASH LOAN ON CALL 1. Contact our telecaller via SMS, call or a missed call to Apply for an Emergency Loan, as per eligibility 3. Accept the Terms and Conditions 4. OTP will be sent to your registered mobile number 5. Enter the OTP to authenticate transaction 6. Funds will get transferred to your registered bank account

9 AVAIL THE EMERGENCY CASH LOAN AT OUR BRANCH 1. Walk in to the nearest branch with your Titanium EMI Card 2. Cashier will swipe for a transaction 3. Enter your pin code to validate the transaction 4. Cashier enters the loan details 5. OTP will be sent to your registered mobile number 6. Enter the OTP to authenticate transaction 7. Accept the Loan Form and Terms and Conditions 8. Funds will get transferred to your registered bank account

10 CUSTOM ER SERV IC E Experience a smooth and convenient journey with regards to any queries on your EMI card. Experia Your loan account is available on Experia, visit Customer Portal-Experia: a. Transact or track b. Get your Statement of Accounts or NOC c. Know your loan balance d. Find out the next EMI due date and much more Write to wecare@bajajfinserv.in and get all your loan-related information, along with other details. INTERACTIVE VOICE RESPONSE (IVR) Get all queries resolved in minutes, from your Experia user ID/password, to your loan/emi balance, to your statement of accounts or NOC along with any other information you need. Just call us on and follow the interactive voice commands. CUSTOMER CARE AGENTS You can contact our EMI Card Customer Service team by calling and our customer service executive will take care of any requirements or clarifications that you may have. In case you would like to speak to our executive directly, select option 4 on the IVR. UPDATES THROUGH AND SMS Receive regular updates on your loan approval and disbursal status, through SMS and . Post loan disbursal, receive regular updates on your EMI payments, along with other services.

11 CUSTOM ER SERV IC E INSTANT INFORMATION We have also introduced Insta Info, a bi-directional SMS facility that works through a set of text messages or SMS. All you need to do is send a message using any of the below keywords to The information will be sent to you in seconds. KEYWORD TRANSACTION TRANSACTION GET Know your current address UPD <New ID> Update your address GETADD Know your current mailing address CUSTID Know your Customer ID LAN Know your Loan Account Number EXPERIA Know your Experia Username and Password EMI Know your loan/emi details PIN Know your 4-digit PIN number FEEDBACK Share your valuable feedback SAT Y Give positive feedback SAT N Give negative feedback

12 CUSTOM ER SERV IC E KEYWORD TRANSACTION TRANSACTION SOA Get Statement of Account (SOA) NOC Get No Objection Certificate (NOC) on loan closure REPSCH Get Repayment Schedule VAN Know your Flexi Virtual account number TAN Know TAN number BRANCH <ZIPCODE> Know your nearest branch PAYBRAN <ZIPCODE> Know your nearest Payment branch EMI Know your loan/emi details (EMI 446XXXXXXXXX21) LIMIT Know your available loan limit IMPORTANT NOTICE: Register your mobile number with Bajaj Finserv. Normal SMS charges will apply based on your mobile service plan. All terms and conditions of the service provider will apply.

13 S ERVIC E L IN KS Terms and Conditions FAQs Website Wecare ID Hope you enjoy the benefits of your Bajaj Finserv Titanium EMI Card. Shop across 25,000+ retail stores with your EMI Card for any of the product categories mentioned below: DURABLE FINANCE LIFESTYLE FINANCE LIFE CARE FINANCE VIEW CLINICS DIGITAL PRODUCTS CLOTHES AND ACCESSORIES TRAVEL AND HOLIDAY DAILY NEEDS PRODUCTS SHOP ON E-COMMERCE